Contact: San Francisco Bay Area

Contact
J. T.
www.linkedin.com/in/ Salesforce Business Systems Analyst at Robert Half Technology
joshuataliaferro (LinkedIn) San Francisco Bay Area
Top Skills Summary

Requirements Analysis
8 + years of Salesforce Administrator experience:
Strategic Partnerships
Complex Reporting and Dashboard creation
Mobile Applications
Implementation of Custom Applications
Languages Implementation of Salesforce Communities
Implementation of Profiles, Permission Sets, and Sharing Rules
portuguese - Conversational (Limited
Working) Ability to create complex formulas
German conversational Experience in building automation and workflows with Flow and
English Fluent Read/write Process Builder
Experience in writing Validation Rules
Certifications Experience in both Classic and the Lightning Experience
Lightning Data Management Badge Familiarity with AGILE SDLC
Salesforce Technology Basics Ability to resolve issues with minimal oversight, natural problem-
Six Sigma Yellow Belt solving abilities.
Lightning Experience Basics Badge Ability to communicate clearly and concisely, both orally and in
Communities Basics writing
Ability to establish and maintain effective working relationships with
Honors-Awards those contacted in the course of work.
Canoas Shining Star Award Experience debugging Force.com, including Apex triggers and
classes, Process Builders, and Flow
Publications Experience with relational databases
Top mobile trends to look out for in
2015
Experience
Robert Half Technology
Salesforce Business Systems Analyst
April 2018 - Present
• Created a fully custom internal help desk ticketing system on the Salesforce
platform.
• Created a custom Vendor Management application on salesforce platform
• Organized and led cross functional project teams to define, design, select,
document and deliver corporate business systems and processes that solve
complex technical and business needs
• Document, train and measure corporate processes and procedures
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• Continually worked to identify gaps and form recommendations to improve

efficiency of systems and processes that support changing business needs
• Produced process maps, business requirements, gap analysis, report
specifications and other documentation as required for project analysis,
planning and design.
• Measured and document results achieved through solutions implemented
Requirements:
• Certified Salesforce.com Administrator
• Expert in administrating Salesforce.com
• Expert knowledge in: Workflows, process builders, reports/dashboards,
validation rules, integrating 3rd party applications (AppExchange), platform
maintenance, deployments, communities, Sales Cloud/Service Cloud
• Visualforce pages, Javascript, HTML, flows/flow triggers, Lighting, CPQ,
working within a 300+ user Salesforce org
• Excellent project planning and management skills
• Curious and self-motivated
• Strong analytic and process-oriented mindset
• Experience working in Analytics / BI projects
Pandora
Enterprise System Administrator
May 2017 - April 2018 (1 year)
Oakland, California
Administrator performing hands-on technical implementation, project

management and system evangelizing to end users.
Major focus on Salesforce customizations, 3rd party integrations, on-boarding

and internal support for the following programs:
Box, Double click for publishers, Marketo, Slack, Onelogin, Jira, Desk,
Cornerstone for Salesforce OnDemamd.
Responsibilities include:
• Executing day-to-day configuration

• Enterprise application integration
• Sales and Service Cloud configuration, integration, solutions designing,
customization, and custom implementation
• Work closely with cross-functional teams
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Stealth Stage Startup

Salesforce Consultant
September 2015 - May 2017 (1 year 9 months)
Los Gatos, California
• Hands on Salesforce configuration

• Knowledge and ability to use Apex and Apex programming techniques
• Stepped into leadership role in the implementation of the Salesforce
platform
• Takes an active role in analyzing the technical aspects of the business
requirements
• Building and maintaining integrations with external systems
• Maintain and extend Apex and Visualforce code to a high standard
• Manage all salesforce administration and 3rd Party App integrations
• Involved in creating the vision for projects, outlining the scope and high-level
business requirements
• Created a Business Requirement Document (BRD) for the detailed
requirements of projects
• Facilitated status meetings to follow-up on open items and assign tasks to
team members
• Involved in interviewing with the end clients and gathering requirements
and documenting them in the form of a Business Requirement document and
Functional Requirement Document.
• Created Business Requirements and converted them into System
Requirement Specifications
• Created “As Is” documents to capture existing system functionality and also
provided “To Be” documents to define required functionality to the vendors
and also performed “Gap Analysis” between vendor-based application and
homegrown application.
• Participated in meetings with data analyst and development teams to better
understand the framework of the system and also analyze the outside systems
Intertrust Technologies Corporation

Salesforce Administrator & Sr. Product Evangelist, ABM, Americas
April 2014 - August 2015 (1 year 5 months)
Introduce Customers and Potential Partners to ExpressPlay and share the
fundamental breakthroughs in secure systems and distributed computing
allowing users to set enforceable policies for digital assets across dynamic,
diverse computing platforms and networks.
• Proposed and secured technology partnerships and integrations across
Intertrust’s product line, including cloud services, SoC (system on a chip),
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TEE (Trusted Execution Environment), and securing mobile security contracts

for major car manufacturers
• Actively Participated in cross-functional teams to integrate back office
data in SFDC, and to address strategic business issues involving Customer
Relationship Management (CRM) and sales operations.
• Spearhead efforts to generate revenue for the sale of enterprise software
solutions that integrate digital security, data privacy, trusted computing, and
rights management
• Represent enterprise software group for national events in order to develop
software visibility, product penetration and growth
• Served as Subject Matter Expert for end-user community. Provide CRM
expertise to sales & marketing teams to streamline, automate, and standardize
core business processes on SFDC platform.
• Manage cross functional sales and marketing group tasked with creation and
execution of revenue growth strategy.
• Analyze sales reports and develop plans to increase lead generation, close
rates, and customer retention.
Highlights:
Secured the largest customer in the history of Personagraph, Intertrust’s
Privacy-Based User Understanding Platform for Mobile Analytics and Adtech
Suni Medical Imaging, Inc.

Business Development Manager & Salesforce Consultant
2012 - 2014 (3 years)
San Francisco Bay Area
Strategic Consulting, including business plan & sales strategy development.
Create and manage custom fields, objects, layouts, list views, triggers, user
permissions, profiles, and workflows.
Manage overall system configuration in Salesforce
Keeping abreast of new Salesforce features and functionality and providing
recommendations for process improvements.
Database and data integrity ownership; including but not limited to
deduplication and cleanup.
Assist Customer Support in training and expertise requests for SFDC related
case escalations
8x8
Business Development Manager
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2008 - 2009 (2 years)
San Francisco Bay Area
Catapult Target Profiling

Lead Generation specialist/ Market Researcher
2002 - 2005 (4 years)
Campbell, California
Integrated delivery of brand, demand and technology
Lead Generation Specialist
• Generated leads and provided pre sales analysis for sales team
• Identified prospects and created strategic sales processes to acquire new
business
• Developed sales scripts, presentation materials and proposals

• Team Leader on projects
Education
JVS
Salesforce Administrator Certification, Salesforce
Administration · (2016 - 2017)
IIBA
Business Analysis, BABOK Business Analysis Body of Knowledge
IIBA
Project Management, PMBOK Project Management Book of Knowledge
University of Pennsylvania - The Wharton School

Business, Business, Management, Marketing, and Related Support Services
WVC
Kinesiology and Exercise Science
Page 5 of 5

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Top Skills Summary

• Continually worked to identify gaps and form recommendations to improve

Administrator performing hands-on technical implementation, project

Major focus on Salesforce customizations, 3rd party integrations, on-boarding

• Executing day-to-day configuration

Stealth Stage Startup

• Hands on Salesforce configuration

Intertrust Technologies Corporation

TEE (Trusted Execution Environment), and securing mobile security contracts

Suni Medical Imaging, Inc.

Strategic Consulting, including business plan & sales strategy development.

Catapult Target Profiling

Integrated delivery of brand, demand and technology

Lead Generation Specialist

• Developed sales scripts, presentation materials and proposals

University of Pennsylvania - The Wharton School

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