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    CSD & KCD JD Campus

    Uploaded by

    Himank Suhalka
    This document describes an Executive - Client Servicing position at IndiaMART, India's largest online B2B marketplace. The role focuses on managing existing clients, maintaining long-term relationships, and maximizing sales opportunities to meet revenue targets. Key responsibilities include generating leads, initiating sales, delivering presentations, ensuring follow up, and collecting payments. The ideal candidate will have strong communication, problem-solving, and client relationship building skills to serve clients and achieve sales goals. A minimum of an MBA degree with strong academic performance is required for the role.

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    CSD & KCD JD Campus

    Uploaded by

    Himank Suhalka
    111 views2 pages
    This document describes an Executive - Client Servicing position at IndiaMART, India's largest online B2B marketplace. The role focuses on managing existing clients, maintaining long-term relationships, and maximizing sales opportunities to meet revenue targets. Key responsibilities include generating leads, initiating sales, delivering presentations, ensuring follow up, and collecting payments. The ideal candidate will have strong communication, problem-solving, and client relationship building skills to serve clients and achieve sales goals. A minimum of an MBA degree with strong academic performance is required for the role.

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    CSD & KCD JD Campus (2)

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    This document describes an Executive - Client Servicing position at IndiaMART, India's largest online B2B marketplace. The role focuses on managing existing clients, maintaining long-term relationships, and maximizing sales opportunities to meet revenue targets. Key responsibilities include generating leads, initiating sales, delivering presentations, ensuring follow up, and collecting payments. The ideal candidate will have strong communication, problem-solving, and client relationship building skills to serve clients and achieve sales goals. A minimum of an MBA degree with strong academic performance is required for the role.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    111 views2 pages

    CSD & KCD JD Campus

    Uploaded by

    Himank Suhalka
    This document describes an Executive - Client Servicing position at IndiaMART, India's largest online B2B marketplace. The role focuses on managing existing clients, maintaining long-term relationships, and maximizing sales opportunities to meet revenue targets. Key responsibilities include generating leads, initiating sales, delivering presentations, ensuring follow up, and collecting payments. The ideal candidate will have strong communication, problem-solving, and client relationship building skills to serve clients and achieve sales goals. A minimum of an MBA degree with strong academic performance is required for the role.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Title / Designation : Executive – Client Servicing

    Location : PAN INDIA


    Department : CSD/KCD (Client Servicing)

    About the company:

    IndiaMART is India’s largest online B2B marketplace, connecting buyers with suppliers. With 60% market
    share of the online B2B Classified space in India, the channel focuses on providing a platform to Small &
    Medium Enterprises (SMEs), large enterprises as well as individuals. Founded in 1996, the company’s
    mission is ‘to make doing business easy’.

    IndiaMART offers a platform to over 131 million buyers to search from over 74 million products and get
    connected with over 6.4 million reliable and competitive suppliers.

    IndiaMART has been the proud recipient of the "Most Promising Company of the Year” at the CNBC Awaaz
    CEO Awards in 2019, ‘Video Content in a Business Website- Special Mention’ at Video Media Awards and
    Summit 2019, ‘Best Online Classified Website’ at Drivers of Digital Summit & Awards 2018, ‘Best Business
    App Award’ at GMASA 2017, ‘Special Contribution Award’ at WASME – Super SME Awards 2016, Manthan
    Award South Asia and Asia Pacific 2013 under the ‘E-business and Financial Inclusion’ category and Red
    Herring 100 Asia Awards 2008.

    IndiaMART has over 2,754 employees located across 32 offices in the country. We look forward to having
    you as a part of the team.

    Position Description:

    Our client servicing professionals focus on managing clients, maintaining a long term relationship with
    clients and maximizing sales opportunities within them. This position allows you to build productive,
    professional relationships with key personnel in assigned client accounts.

    Our top client servicing professionals are passionate and driven in order to produce top results, all the
    while maintaining integrity. Position holder will be an individual contributor, responsible to generate
    revenue through serving existing clients, managing their retention and renewal year on year and upsell.

    Job Summary:
    • To generate leads & Identify decision makers within targeted leads and initiate the sales process
    • To penetrate all targeted accounts and originate sales opportunities for the company’s products
    and services
    • To set up and deliver sales presentations, product/service demonstrations on daily basis
    • To ensure systematic follow-up with the client organizations to take the sales pitch to time-bound
    closure
    1
    • To be an interface between the customer and internal support teams to ensure that the customer
    receives the best possible service from the company
    • To ensure that all payments are collected as per the company’s payment terms
    • Ensure adherence to sales processes and requirements
    • Achievement of monthly, quarterly & yearly business plan
    • Forecast sales, develop “out of the box” sales strategies/models and evaluate their effectiveness
    • Evaluate customers skills, needs and build productive long lasting relationships
    • Meet personal and team sales targets
    • Research accounts and generate or follow through sales leads
    • Attend meeting, sales events and trainings to keep abreast of the latest developments
    • Achieving sales targets through new client acquisition and growing existing client base
    • Area Mapping, cold calling, prospecting, negotiation, closing on commercials and deals
    • Building and managing strong relationships with clients and customers
    • Selling high-end, customized online property solutions

    Knowledge:
    ▪ Knowledge and application of sales techniques such as: Seek Opportunity, Rapport building,
    selling on emotion, ownership , building value in the product, and upselling.

    Skills:
    ▪ Quick thinking and problem solving skills
    ▪ Able to work independently and as a team player
    ▪ Excellent verbal communication skills
    ▪ Excellent active listening skills

    Attitude & Behavior:


    ▪ Positive and enthusiastic attitude
    ▪ Handles Rejection well
    ▪ Customer focus and result oriented approach

    Qualification:
    ▪ Only MBA
    ▪ Min 75% in 10th and 12th
    ▪ Min 60% in Graduation and Post – Graduation

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