Sabre Basic Course: Manual

Sabre Basic Course
Manual
Edition 1.0
© 2016 Sabre Inc. All rights reserved
This documentation is the confidential and

proprietary intellectual property of Sabre Inc. Any
unauthorized use, reproduction, preparation of
derivative works, performance, or display of this
document, or software represented by this
document, without the express written permission
of Sabre Inc. is strictly prohibited.
Sabre, the Sabre logo design, Format Finder help

system, and Personal Trainer are trademarks
and/or service marks of an affiliate of Sabre Inc.
All other trademarks, service marks, and trade
names are owned by their respective companies
TABLEOFCONTENTS
Introduction to Sabre..................................................................................................................................................5
AIR TRAVEL GLOSSARY........................................................................................................................................6
ABOUT SABRE..........................................................................................................................................................9
SABRE KEYBOARD LAYOUT..............................................................................................................................10
SABRE RED WORKSPACE LAYOUT.................................................................................................................11
SABRE RED WORKSPACE SIGN IN..................................................................................................................11
Change Passcode...............................................................................................................................................12
Multi Sign In..........................................................................................................................................................13
CHANGE WORK AREA.........................................................................................................................................14
TO CHECK ACTIVITIES IN ALL SIGNED - IN WORK AREAS.......................................................................14
TO CHECK THE SET / TERMINAL ADDRESS.................................................................................................15
SIGN OUT.................................................................................................................................................................15
Air Schedule and Availability.................................................................................................................................16
ENCODE AND DECODE.......................................................................................................................................17
Encode Function..................................................................................................................................................17
Decode Function..................................................................................................................................................17
Encoder / Decoder Mask....................................................................................................................................18
AIR SCHEDULE......................................................................................................................................................19
Date Specific........................................................................................................................................................19
Extended Search / 14 Days Schedule..............................................................................................................20
Air Schedule Entries............................................................................................................................................21
AIR AVAILABILITY..................................................................................................................................................22
City Pair Availability.............................................................................................................................................22
City Pair Availability Entries...............................................................................................................................22
City Pair Availability Mask..................................................................................................................................23
Direct Access..............................................................................................................................................................24
DIRECT ACCESS AVAILABILITY........................................................................................................................25
DIRECT ACCESS AVAILABILITY ENTRIES......................................................................................................25
DIRECT ACCESS AVAILABILITY MASK............................................................................................................26
OTHER DIRECT ACCESS FUNCTIONS............................................................................................................26
Flight Information......................................................................................................................................................27
VERIFY FLIGHT INFORMATION.........................................................................................................................28
From An Availability Display...............................................................................................................................28
From An Itinerary Segment................................................................................................................................29
From Flight Details..............................................................................................................................................29
MINIMUM CONNECTING TIME...........................................................................................................................30
Levels of Participation..............................................................................................................................................31
DIRECT CONNECT AVAILABILITY (DCA).........................................................................................................32
DIRECT CONNECT SELL (DC)............................................................................................................................33
TOTAL ACCESS (AT / TA)....................................................................................................................................33
ANSWERBACK (AB)..............................................................................................................................................34
FULL AVAILABILITY AND BASIC BOOKING REQUEST (NO CODE)..........................................................34
Passenger Name Record.........................................................................................................................................36
PASSENGER NAME RECORD............................................................................................................................37
ITINERARY FIELD..................................................................................................................................................38
Book A Direct/Non-Stop Flight..........................................................................................................................38
Book Connecting Flights.....................................................................................................................................39
Direct Segment Sell Or Long Sell (NN)............................................................................................................40
Open Segment (DS)............................................................................................................................................40
ARNK Segment....................................................................................................................................................41
ITINERARY MODIFICATION................................................................................................................................42
PASSENGER NAME FIELD..................................................................................................................................44
Adult Name (ADT)...............................................................................................................................................44
Child Name (CØ2 – C11)...................................................................................................................................44
Infant Name (IØ1 - I23)......................................................................................................................................44
Same Surname Or Last Name..........................................................................................................................45
Display Name Field.............................................................................................................................................45
NAME FIELD MODIFICATION..............................................................................................................................46
10-Jan-17 Sabre Basic Course Page | 1

Modify Surname Or Last Name.........................................................................................................................46
Modify Given Name Or First Name...................................................................................................................46
Modify Child And Infant’s Age............................................................................................................................47
Passenger Details................................................................................................................................................48
PHONE FIELD.........................................................................................................................................................49
Agency Phone Field............................................................................................................................................49
Display Phone Field............................................................................................................................................49
Passenger Phone Field.......................................................................................................................................49
PHONE FIELD MODIFICATION...........................................................................................................................50
TICKETING FIELD..................................................................................................................................................50
Ticket Issuance Date...........................................................................................................................................50
Other Ticketing Field Entries..............................................................................................................................50
Display Ticketing Field........................................................................................................................................51
TICKETING FIELD MODIFICATION....................................................................................................................51
RECEIVED FROM FIELD......................................................................................................................................51
Display Received From Field.............................................................................................................................51
RECEIVED FROM MODIFICATION.....................................................................................................................52
END TRANSACTION..............................................................................................................................................52
Some Error Responses Upon End Transaction..............................................................................................53
QUICK REFERENCE FOR PNR CREATION.....................................................................................................54
PNR Retrieval..............................................................................................................................................................55
PNR RETRIEVAL....................................................................................................................................................56
Retrieval By Name...............................................................................................................................................56
Retrieval By Sabre Record Locator...................................................................................................................56
Retrieval By Flight Details..................................................................................................................................57
FLIGHT MANIFEST.................................................................................................................................................57
DISPLAY PARTS OF PNR MANDATORY FIELDS...........................................................................................59
DIRECT ACCESS PNR RETRIEVAL...................................................................................................................59
PNR HISTORY.........................................................................................................................................................61
PNR RETENTION...................................................................................................................................................63
SEGMENT STATUS CODE...................................................................................................................................64
CHANGE SEGMENT STATUS CODE (CSS).....................................................................................................65
QUICK REFERENCE FOR CSS...........................................................................................................................65
Optional PNR Fields..................................................................................................................................................66
GENERAL FACTS (GFAX) FIELD........................................................................................................................67
OTHER SERVICE INFORMATION (OSI)............................................................................................................67
Inform Airline Of Passenger’s Contact.............................................................................................................67
Advise Airline Of Traveling Companion Party (TCP)......................................................................................67
Advise Airline Of Other Passenger’s Information............................................................................................67
Display OSI Item..................................................................................................................................................67
Modify OSI Item...................................................................................................................................................68
Delete An OSI Item..............................................................................................................................................68
Delete A Range Of OSI Items............................................................................................................................68
SPECIAL SERVICE REQUEST (SSR)................................................................................................................68
Commonly Used SSR Codes.............................................................................................................................68
Create SSR Item – Meal Request.....................................................................................................................70
Other Requests (OTHS).....................................................................................................................................71
Display SSR Item.................................................................................................................................................71
Remove Or Cancel SSR Item............................................................................................................................72
Modify SSR Item..................................................................................................................................................72
Update SSR Status Code...................................................................................................................................72
SSR FOR CHILD & INFANT NOT OCCUPYING SEAT....................................................................................73
INFANT OCCUPYING SEAT.................................................................................................................................73
APIS - ADVANCE PASSENGER INFORMATION SYSTEM............................................................................73
APIS Format.........................................................................................................................................................74
Display 3DOC Information..................................................................................................................................76
FOID – FORM OF IDENTIFICATION...................................................................................................................76
Other FOID Entries..............................................................................................................................................76
Display FOID Information...................................................................................................................................77
FREQUENT FLYER................................................................................................................................................77
Check Airline Exchange Agreements...............................................................................................................77
Create FF Field....................................................................................................................................................78
Display FF Field..................................................................................................................................................79
Modify / Delete Frequent Flyer Number...........................................................................................................79
Summary Of FF Entries......................................................................................................................................79
PRE-RESERVED SEAT (PRS).............................................................................................................................79
Check The List Of PRS Carriers.......................................................................................................................80
Using Mask For Seat Selection.........................................................................................................................81
Entries For Seat Selection..................................................................................................................................82
Display Pre-Reserve Seat / Boarding Pass Information................................................................................82
Cancel Pre-Reserved Seat.................................................................................................................................82
Update Pre-Reserved Seat................................................................................................................................82
PRS For Change Of Gauge Flight....................................................................................................................83
PASSENGER EMAIL ADDRESS AND EMAIL FUNCTION..............................................................................84
Create Email Address.........................................................................................................................................84
Summary Of Passenger Email Address Entries.............................................................................................85
Display Passenger Email Address....................................................................................................................85
Modify / Delete Passenger Email Address.......................................................................................................85
Itinerary Printing........................................................................................................................................................86
REMARKS................................................................................................................................................................87
ITINERARY REMARKS..........................................................................................................................................87
DISPLAY ITINERARY REMARKS........................................................................................................................87
MODIFY & DELETE ITINERARY REMARKS.....................................................................................................88
ITINERARY PRINTING...........................................................................................................................................88
ITINERARY SERVICES.........................................................................................................................................88
HARDCOPY PRINTING.........................................................................................................................................89
CHECK PRINTER DESIGNATION & STATUS..................................................................................................89
Printer Status........................................................................................................................................................89
Printer Designation & Undesignate Printer......................................................................................................90
PNR Optional Functions..........................................................................................................................................91
PNR DIVIDE.............................................................................................................................................................92
Steps For PNR Divide.........................................................................................................................................92
PNRs After Divide................................................................................................................................................95
Quick Reference For PNR Divide......................................................................................................................95
WHOLESALE TICKETING.....................................................................................................................................96
1st Wholesaler.......................................................................................................................................................96
2nd Wholesaler......................................................................................................................................................96
Do’s And Don’ts For Wholesaler.......................................................................................................................96
Queue System............................................................................................................................................................97
QUEUE SYSTEM....................................................................................................................................................98
Message Queues.................................................................................................................................................98
PNR Queues........................................................................................................................................................98
QUEUE COUNT......................................................................................................................................................99
QUEUE ACCESS....................................................................................................................................................99
QUEUE WORKING.................................................................................................................................................99
QUEUE EXIT..........................................................................................................................................................100
OTHER QUEUE ENTRIES..................................................................................................................................100
Fare Quote.................................................................................................................................................................101
FARE QUOTE INTRODUCTION........................................................................................................................102
BASIC FARE QUOTE - SINGLE CARRIER.....................................................................................................103
FARE QUOTE – OPTIONS.................................................................................................................................107
Fare Rule...................................................................................................................................................................109
FARE RULE INTRODUCTION...........................................................................................................................110
BASIC FARE RULE DISPLAY - SHORT COMMAND....................................................................................110
RULE DISPLAY - OPTIONS (SHORT ENTRY) – FROM FQ RESPONSE.................................................113
PNR Pricing...............................................................................................................................................................114
PNR PRICING INTRODUCTION........................................................................................................................115
PNR PRICING - PRICE LIST (WPA).................................................................................................................115
PNR PRICING - PRICE LIST (WPA) OPTIONS..............................................................................................118
PNR Pricing - Price List (WPA) Quick Reference.........................................................................................119
PNR Pricing – View And Delete Price Quote Record (PQ)........................................................................119
Timatic and ETAS....................................................................................................................................................120
TIMATIC SYSTEM................................................................................................................................................121
Access TIMATIC................................................................................................................................................121
TIMATIC SRW Mask........................................................................................................................................122
Other Useful TIMATIC Information.................................................................................................................122
ELECTRONIC TRAVEL AUTHORITY SYSTEM..............................................................................................123
Steps To Apply Visa..........................................................................................................................................123
Other ETAS Function........................................................................................................................................125
Format Finder...........................................................................................................................................................126
Personal Trainer......................................................................................................................................................129
AGENCY ESERVICES.........................................................................................................................................130
Steps to access Agency eServices................................................................................................................130
PERSONAL TRAINER.........................................................................................................................................134
Miscellaneous...........................................................................................................................................................140
MISCELLANEOUS INFORMATION...................................................................................................................141
Sabre Travel Guide...........................................................................................................................................141
Distance Check..................................................................................................................................................141
Time Checks......................................................................................................................................................141
Weather Forecast..............................................................................................................................................141
Calendar..............................................................................................................................................................141
Tax Information..................................................................................................................................................141
Introduction to Sabre
OBJECTIVES
Upon completion of this chapter, you will be able to:
 Understand the commonly used Air Travel Terminology

 Know the specific symbols used in the Sabre system
 Know the Sabre Red Workspace layout
 Sign In and Sign Out from the Sabre System
AIR TRAVEL GLOSSARY
Term Definition
The starting point at which the passenger begins his travel on a particular
Origin flight segment.
The ultimate end of the passenger’s journey as shown on the booking and ticket.
Destination
Part of the journey from a passenger’s boarding point to a deplaning point; it could
Segment / Leg be a flight segment or auxiliary segment of the itinerary.
Term to identify the passenger’s flight itinerary

Routing
Trip that is moving away from its origin and does not return to its point of origin
One– city. (1/2 Round Trip)
way
journey
Roundt The trip that goes back to its point of origin city.
rip
journey Travel to one city, return from another city; i.e. the departure city is not the same
Open–jaw as the arrival city of the previous segment.
Arrival Not Known; it is a term used in CRS / GDS booking.

It is a portion of the itinerary where passenger will not take any air service from
ARNK one city to the next.
List of flights that the passenger is scheduled to take.

Itinerary
A flight that proceeds directly to the final destination without making any stops
Non – at intermediate points.
stop
service
A flight that may have Transit points (i.e. it may make an intermediate stop(s)
Direct Flight before reaching its destination, it does not require a change of flight number and
aircraft).
There is a change on the aircraft enroute or a change of inventory
Change compartment enroute but has the same flight number.
of
Gauge
Flights that require change of aircraft at intermediate stop(s), referred as
Connecting city(ies) before arriving at the destination (i.e. it takes two or
Connecti more flights to reach the destination).
ng
Flights
Online A connection that requires a change of planes on same airline.

Connecti
on
Offline A connection that not only involves a change of planes but also change of
Connecti airlines as well.
on Travel with more than one (1) airline with a single ticket; entails agreement for
Interline airlines to transfer baggage.
Minimum The legal minimum time necessary to change planes at a given airport.
Connecti
ng Time
Term Definition
A planned stop in a destination for more than 24 hours before continuing the
Stopover
next part of the flight itinerary.
City/ IATA designated codes for cities, airlines and airports.

airline/
airport An agreement between airlines to sell space on each other’s flights using their own
Code share two-letter codes in the CRS.
Flight
Section of seating in the airline.

Class of
Service
Seats that are available and can be sold
Available seats
ETD Estimated time of departure

ETA Estimated time of arrival
Number of scheduled hours from point of origin to destination.
Elapsed Time
Greenwi Universal point of reference in determining standard time; also known as Zulu
ch Mean time, Universal Time (UT) or Coordinated Universal Time (UTC)
Time
(GMT) The letter designator for this clock is Z.
Zulu Time
Computer Airline-owned computerized reservation system to facilitate interactive

Reservation online transactions.
s System
(CRS)
Computerized reservation networks through which users (travel agents, airline
Employees or travelers) can view data on a wide range of travel services,
Global including air, hotel, car rental and like services. Several GDS provide their
Distribution services to users worldwide.
System
(GDS)
The file or record containing the passenger’s reservations, i.e. names of all
Passenger passengers having the same itinerary (air and non-air segments), passengers
Name Record contacts and other passenger travel information.
(PNR)
Reservations made for 1 – 9 passengers.

FIT Booking
Booking that consists of 10 or more passengers on the same date for the
Group Booking same destination.
PNR Address The computer reference code that is unique to a passenger’s flight reservation
or File that is stored in the CRS/airline for retrieval of booking
Address or
Record Any person (except the members of the crew) carried or to be carried in an
Passeng aircraft with the consent of the carrier.
er
(PAX)
Term Definition
A person who has reached his/her 12th birthday as of the date of
Adult the commencement of travel.
A person who has reached his/her 2nd-11th birthday as at the date of

Child commencement of travel and not his/her current birthday. i.e. 02-11 years
old
A person who has reached his/her 01st -23th month old as at the date of
Infant commencement of travel and not his/her current birthday. i.e. 01-23 months
old
Indicates a reserved space on the desired flight. This means the airline has
recognized your reservation and is confirming that it recognizes your reservation.
Confirme A “confirmed reservation” means that the ticket sold by the airline or its
d Status authorized travel agents contain a specification of the flight with flight number,
(HK) date and time; and the notation “OK” or any other entry in the appropriate
space on the ticket.
A list, established by an airline, of passengers who are either seeking space on a
flight that is sold out, or travelling on a standby basis/standby fare. For passengers
Waitlisted on standby, they are not permitted to board the flight until all passengers with
Status (HL) confirmed reservations have been boarded.
Do All Possible;
Used in CRS booking to request assistance on confirmation of HL segments
DAPO
from the airlines.
Two reservations for the same traveler on the same day or on overlapping
Duplic date, including stopovers.
ate
Bookin
A change in date/time of reservation in a previously booked segment(s).
Rebooking
Removing the segment from the PNR where passenger will not go.
Cancellation
A traveler who does not appear for a flight on which he or she has confirmed
reservation and fails to cancel that reservation properly. Airlines will cancel all
No-show further flights on a traveler’s itinerary if a reservation is not cancelled.
Ticketing Deadline set by the airlines to purchase a ticket for the flight reservations made.
Time Limit
Ticket is in electronic form rather than paper and the record is stored in the airline
Electronic system.
Ticketing
ABOUT SABRE
S
abre Corporation is the leading technology provider to the global travel industry. Sabre’s
software, data, mobile and distribution solutions are used by hundreds of airlines and
thousands of hotel properties to manage critical operations, including passenger and
Guest reservations, revenue management, flight, network and crew management.
Sabre also operates a leading global travel marketplace, which processes more than $110 billion
of estimated travel spend annually by connecting travel buyers and suppliers.
Headquartered in Southlake, Texas, USA, Sabre serves customers in more than 160 countries
around the world.
SABRE KEYBOARD LAYOUT
The frequently used keys used in the Sabre System have been configured for the convenience to
the users. Below is the description of these keys.
Display Position
Function
on on
scree Keyboar Display key
 + For example, SLXIHM is the entry to

retrieve PNR
Change key
[
For example,
 91ABC TRAVEL 6220 0011/AMY-A
（on the right to
is the entry to change the information in the
the letter P）
1st phone field
Cross of Lorraine
’ Used in the entry as prefix to option.

When seen on the system response, it
¥ （on the left to
indicates that there are more information
the Return which can be displayed with entries like “MD”,
key） “MU”, “MB” and “MT”.
End item key

\
§ Used as “Entry Connector” that joins the entries
（above
in one transaction
RETURN key）
Alt +
Clear key
Backspa
ce / F12 Recall key Entry
Alt 
Used to recall the last entry.

SABRE RED WORKSPACE LAYOUT
The Sabre Red Workspace’s screen is structured into five main areas, they are
1. Menu Area,
2. Application Launcher Area,
3. Tool Bar,
4. Sabre Work Area
5. Application Side Area
Within each area, you may have drop down list or tabs with features to facilitate servicing your
clients.
In this user guide, we would focus on the Menu Area, Tool bars and Application Side Area. The
details of Profiles and others in the Application Launch Area will be covered in a separate guide.
Menu Area
Application Launcher Area
Tool
Sabre Work Area
Application Side Area

SABRE RED WORKSPACE SIGN IN
Before any work can be performed in the Sabre system, you must sign into the system. There
are six work areas (or called Agent Assembly Areas, AAA) that allows you to work on different
transactions concurrently without one transaction interfering with the other. It also enables more
than one user to access the computer at the same location without affecting each other’s work.
These six areas are named as A, B, C, D, E and F.
You can sign in to one work area or all six work areas in a single entry.
Entry: SIA1ØØ1
Explanation:
SI Function Identifier for Sign In
A Work area “A”
1ØØ1 Agent identification number
4 numerals that are unique to an agent within a travel agency setup.
System Response：
AGENT SIGN IN
  
CURRENT PASSCODE <******* > ID <001001> CTY <V718 >
  
DUTY CODE <.> AREA<A> NEW PASSCODE<********>
Ref. label Explanation

 CURRENT Enter your 7 – 8 alphanumeric Passcode e.g. 1SABRE.
PASSCODE
 ID SIGN-IN ID that the system will fill in for you as in the entry
 CTY PCC (Pseudo City Code) - Your Pseudo City Code which the
system will pre-fill for you.
 DUTY CODE By default is <.>
 AREA The system will pre-fill the default Agent Assembly Areas to Area
A. You may change this field to your desired working area.
 NEW You may change your Passcode here if necessary. Else, it can
PASSCODE be left blank.
Change Passcode
Every Passcode will expire in 90 days. The system will prompt you to change the Passcode 10 days
before the expiration.
About Sabre Passcode

Sabre Passcode should be 7 – 8 alphanumeric Passcode e.g. 123SABRE. It should not contain letter “Q”
and “Z” and the same letter should not be continuously repeated 3 times or more. The Passcode should
not be a common or offensive word.
About the New Passcode

The new Passcode should be entered after you have entered the current Passcode and prior to pressing
The “ENTER” key. The new Passcode should be different from the last 4 Passcode used.
System Response：Successfully signed in
Explanation of the 1st line on the response:

V718 Pseudo City Code (PCC). Travel agency’s identity in Sabre system.
 Duty Code assigned for the user
 - Subscriber with full reservations access in live mode.
6 - Training Mode / S.A.I lessons (Sabre Assisted Instruction lesson)
9 - Management function
A Agent
WS Agent’s initial. E.g. “WS “ is the initial for Agent “William Seetoh”
A Area that WS has signed in.
Multi Sign In
When you are already in one work area ( e.g. Area A) and would like to sign in to another area
without signing out of current work area, you can use the Sign In function again to sign in to the
desired area.
Entry: SIB1214
Explanation:
SI FUNCTION IDENTIFIER FOR SIGN IN
B Desired work area
B - Area B
 - All work areas
1214 Agent identification number
System Response：
At the system response prompting the Passcode, key in the Passcode and you will be out of the
current work area A and successfully signed in to Area B.
Summary of Sign In Entries

Entry Explanation
SIB Sign in to work area B by the same user
SIC1012 Sign in to work area C by user with ID “1012”
SI1001 Sign in to all work areas. (A, B, C, D , E, F) by user with ID “1001”
Common Error Responses

Error response Explanation
ENTER CORRECT PASSCODE Wrong Passcode has been entered
ID has not been defined in
UNKNOWN AGENT ID
the system
CHANGE WORK AREA
Entry：B
Explanation：
Change the current work area to the desired work area, e.g. work area B that agent has already signed in
to.
System Response：
¤B«
H1J8.H1J8*AOA.B..PNR PRESENT
1.1DAITE/MARKMR
1 SQ 970S 25APR 4 SINBKK SS1 0710 0835 /DCSQ /E
TKT/TIME LIMIT
1.TAWH1J815MAR009/0400A/
PHONES
1. SIN 62200011 STNS TRAVEL/AMIE-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY
TICKET RECORD – NOT PRICED
RECEIVED FROM – DAPHNE
H1J8.H1J8*AOA 2136/16DEC14
 When the agent returns to an area where a PNR is on hold, the response will indicate that work is
present and automatically will redisplay the unfinished PNR.
 If any work (PNR) was left unfinished in Area B, it will now be on hold. If the work is not completed
within 2 hours, it will disappear.
System Response (Multiple Tabs Work Area):
TO CHECK ACTIVITIES IN ALL SIGNED - IN WORK AREAS

Entry：S
System Response：
*S*
H1J8.H1J8*ACS.C
ACTIVE AGENT – CS CANDY SARABIA – 2122-H1J8
H1J8.H1J8*AOA.A
H1J8.H1J8*AMD.B..PNR PRESENT

Explanation:
Line Explanation
1 Current user with initial “CS is using work area “C” named as the active
work area
2 Active agent is “CS” with ID “2122” belongs to travel agency with PCC as
“H1J8”
3, 4 Other work areas that have been signed in are “A” & “B”
Agent “OA” has signed in to work area “A”.
Agent “MD” has signed in to work area “B” and has a PNR on hold
TO CHECK THE SET / TERMINAL ADDRESS
Entry：¥J
System Response：
Explanation:
The set or terminal address “C41E8F” are shown in 2 locations as above.
SIGN OUT
When you wish to leave the terminal for any length of time, the terminal should be signed out for
security reasons. This will prevent anyone from accidentally or intentionally modifying data using
another agent’s sign in code.
If there are no transactions done in a work area for 6Ø minutes, the system will automatically
sign out that work area.
Entry ： SO
Explanation ：
Sign out the current work area
Entry ： SO
Explanation ：
Sign out all the work areas that have been signed in by an agent.
Sample Response:
SO*«
A.B.C.D.E.F..SIGNED OUT
Air Schedule and Availability
OBJECTIVES
* Use the Sabre AWS Mask and Entry to Encode and Decode City and Airline
* Display the Air Schedule and City Pair Availability
* Interpret the codes and symbols from Air Schedule and City Pair Availability
ENCODE AND DECODE
IATA has designated standard codes for City, Airport and Airline for its recognition worldwide.
Thus, before viewing Air Schedule or City Pair Availability, it is important to know the 3 letter City
Code or Airport Code and 2 letter Airline Code.
Encode Function
The Encode function is used to verify the 3 letter code for City or Airport and 2 letter code for
Airline.
City Name
ENTRY: W/CCQUITO
W/CC Function Identifier

QUITO City Name
Airport Name
ENTRY: W/APNARITA
W/AP Function Identifier

NARITA Airport Name
Airline Name
ENTRY: W/ALCROSSAIR
W/AL Function Identifier

CROSSAIR Airline Name
Country Name
ENTRY: HCCC/SINGAPORE
HCCC/ Function Identifier
SINGAPORE Country Name
Decode Function
The Decode function is used to verify the Name of a specific 3 letter City or Airport code and 2
letter Airline code and 3 characters Airline Equipment code
City / Airport Code / Airline Code

ENTRY W/CRI ENTRY W/SQ
: :
W Function Identifier W Function
/ 3 letter City or Airport Code / Identifier 2 letter
C S Airline Code
Airline Equipment Code
ENTRY: W/EQAB4
W/EQ Function Identifier

AB4 3 Characters Airline Equipment Code
Country Code
ENTRY: HCCC/SG
HCCC/ Function Identifier
SG 2 Characters Country Code
Encoder / Decoder Mask

The Encoder/Decoder Mask allows travel consultant to view Codes / Names for City, Airport, Airline,
Country, Special Service Request, Meal and a lot more.
Step 1: Click on Tools on the Menu Bar

Step 2: Select Encoder/Decoder or Select from Helper Apps
Step 3: Fill in the Mask
Click on the drop

down arrow located
at the “Category” box
to select the list of
categories.
Choose either the

“Encode” or “Decode”
function by activating
the radial button.
Type in at the Text

box the Name or
Code that you wish
to check.
The respective Code

or Description would
be displayed in the
box below.
AIR SCHEDULE
Sabre can display the electronic version of the OAG (Official Airline Guide) Schedule. The
resulting display looks like flight availability, except there will be no seat availability shown. It
can display up to 331 days from today. All non-stop and direct flights will be shown first,
followed by connecting flights.
Date Specific
Entry: S10DECSINLAX
S Function Identifier
1ØDEC Desired Travel Date (Optional)
SINLAX SIN – origin city/airport; LAX – destination city/airport
Sample Response:
10DE MON SIN/Z LAX/PST-16
C 3 ¥8 C Z D S SINLAX 15 3 M 0 DC/E
B E W H K L
2US/S 54 M B SINLAX 15 3 M 0 DC/E
Q 01 C Q
H D V W 1615
L S T G K 50
U 4
R
3SQ 1 N SINLAX 7 M 1 DC/E
D S Y B E M W H K L Q N V T
4AI/ 80 K M SINLA 17 18 7 1 DC/E
SQ
5BR 28
2 F P C J X
SINTP 15
13 40
17 7 M 0 DC/E
2 Q L Z V R E T B
L 10
X U 30
H 4
6BR 1 C J Y M Q LA 18 13 7 M 0 DC/E
2 Z V R K T B X U 20
H 45 7
Explanation of the response:
1ØDEC MON Date as indicated on the entry, MON – the day for specific date
SIN/Z¥8 SIN – origin city/airport; Z – Zulu time code; ¥8 – plus 8 hours from the
Greenwich Meantime
LAX/PST–16 LAX – destination city/airport; PST – Pacific Standard Time;
–16 is the time difference to origin city
The United States uses nine standard time zones. From east to west they
are Atlantic Standard Time (AST), Eastern Standard Time (EST), Central
Standard Time (CST), Mountain Standard Time (MST), Pacific Standard
Time (PST), Alaskan Standard Time (AST), Hawaii-Aleutian Standard
Time (HST), Samoa standard time (UTC-11) and Chamorro Standard
Time (UTC+10).
1SQ 38 1 – line number; SQ 38 – airline code & flight number.
C Z J D S B E M Booking Classes. The number of seats available is shown on Availability
display, please refer to Availability topic.
SINLAX City Pair; SIN – origin airport; LAX – arrival airport
If arrival airport is different from the city pair request, it may mean that
there are connecting flights, please see line 5 from sample response.
Illustration: (refer to line 5 and 6 from sample response)
SINTPE – arrival airport is TPE, the connecting city.
LAX – arrival airport is LAX, the destination city.
161 155Ø 1615 – estimated departure time; 1550 – estimated arrival
5
345 time
Equipment type. To decode use the entry: W/EQ345
M Meal type. To view the Meals Table use the entry: DU/MLS
Ø Number of stop indicator. To view use the entry: VA1 (where 1 is
the line number). Refer to Flight Information Chapter for more
details.
Ø– Non Stop flight.
1 – Direct Flight that involves transit point(s).
DC Participation Level of the airline in Sabre. For more details, refer to
Levels of Participation Chapter.
/E Airline is capable of issuing Electronic Ticket.
US/S 54Ø Codeshare flight. US – marketing carrier; SQ – operating carrier
Q
NH/** 1 Codeshare flight will be shown after a sell for the flight segment is made
Extended Search / 14 Days Schedule
Entry: SØ1MARSINHKG¥CX/ES
¥CX Specific airlines schedule

ES Extended Search qualifier
Sample Response:
S01MARSINHKG¥CX/ES
01MAR FRI 15M FRI SIN/Z¥8 HKG/

–
1CX 650 AR
J D Y B ¥0 065 1045 7 B 0 5 DC/E
H M V SSINHKG
N Q O 0 7
30J –
AN
2C 06MAR 7 J D I Y B H SINH 080 1155 7 B 0 5 DC/E
X 1 K M L S N Q KG
O 5 7
15F –
EB
3C 23MAR 6 J C D I Y B SINH 201 0005 3 D 0 X167 DC/E
X 3 H K M L V S KG Q
N O 5 ¥1 3
26F –
EB 01MAR
Ø1MAR – 15MAR 14 days schedule display from the requested date 01March
3ØJAN – Ø6MAR Flight Validity period.
If INFIN is shown, it means that schedule of the flight is valid until
further notice.
X167 Flight frequency indicator. X167 – daily flight except Monday,
Saturday and Sunday. No frequency indicator means daily flight.
5, means every Friday.
¥1 Following day indicator. No indicator means same day arrival.
Minus (-) 1 – means previous day.

Air Schedule Entries
SAMPLE FORMAT DESCRIPTION
S23MARSINLON Date Specific Display
S23MARSINLON/ES 14 days / Extended Schedule Display
S23MARNYCLON10A Schedule display by departure time
S23MARLONNYC/1P Schedule display by arrival time
S23MARSINJKT¥GA Specific carrier display
S23JUNSINMNL¥/A Alliance Manager – Star Alliance
S23JUNSINSYD¥/O Alliance Manager – One World
S23JUNSYDNYC¥/S Alliance Manager – Sky Team
S23JUNSINTYO. Schedule display without Codeshare Flights
SHORTCUT ENTRIES DESCRIPTION
S Display more schedule
SOA Redisplay original schedule screen
SR Redisplay last schedule screen (date specific only)
S¥1 Schedule for next day
S1 Schedule for previous day
S¥QF Display specific carrier
S21MAY Change schedule date
SR15APR Display return schedule

AIR AVAILABILITY
City Pair Availability (CPA) displays flight information for air transportation offered between two
cities. All participating carriers’ availability are displayed equally and all subject to the same
display factors. City pair availability may be made up to 331 days in advance.
City Pair Availability

Entry: 1Ø1APRMNLHNL¥UA
1 Function Identifier
Ø1APR Departure Date
MNLHNL MNL – origin airport; HNL – arrival airport
¥UA ¥ use for City Pair Availability; UA – specific airline
availability
Sample Response:
101APRMNLHNL¥UA«
01APR MON MNL/Z¥8 HNL/HST-18

1UA 184 C9 D9 Z9 P8 Y9 B9 MNLGUM 22550445¥1 738 S0DCA/E
M9 E9 U9 H9 Q9 V9 W9 S9 T9 L9 K9 G0 N0
2UA200 J9 C9 D9 Z9 P8 Y9HNL¥106401755-1 777 B0DCA/E B9 M9 E9 U9 H9 Q9 V9
W9 S9 T9 L9 K9 G0 N0
NO MORE – 1* FOR INTERLINE CONX

C9 D9 G0 Number of seats shown after the booking class code.
2255 0445¥1 ¥1 – plus one day arrival indicator
¥1 0640 1755 1 ¥1 – plus one day departure indicator;
1 less one day arrival indicator
 The above explanation for the response is partial only and highlights the key points. Details are
already explained in Air Schedule
 City Pair Availability is also known as General Availability which the display starts at line 1.
 City Pair Availability is applicable only to airline on DCA, DC, AB, NO CODE and Basic
Booking Request Participation Level. Refer to Levels of Participation Chapter for more details.
City Pair Availability Entries

12ØMAYTPELAX9A or
Specify estimated departure time
120MAYTPELAXØ9ØØ
123FEBSINKUL¥MH Specify specific airline
128MARYYZSIN9ANRT Specify connecting city
115JUNSINLHR¥SQE Specify specific booking class
121JULCPHSIN/D Specify only direct flights
128AUGSINBRU9AFRA¥JLM Combined qualifiers
Specify Airlines not showing
119SEPSINHND.¥SQ
Codeshare flights
Specify Airline and Cabin Category
YB – Economy SB – Premium
107DECSINNYC¥SQ//BB
Economy BB – Business JB –
Premium Business FB – First PB
– Premium First
1 Display more availability
1C Display more Booking Classes
1OA Display original availability
1R Redisplay last availability
1¥1 Request availability for next day (max. 30 days)
11 Request availability for previous day
122NOV Request an alternate date
112P Request an alternate time
1. Request availability hiding all codeshare flight options
1HKG Request for a specific connection city
1¥CX Request for specific carrier
1T Request for specific class
1/D Display direct flights only
1R29NOV Display return availability different date
1R6P Display return availability – same day 6PM
1R¥5 Display return availability 5 days later
1//YB Display availability for Economy Class Cabin
1//SB Display availability for Premium Economy Class Cabin
1//BB Display availability for Business Class Cabin
1//JB Display availability for Premium Business Class Cabin
1//FB Display availability for First Class Cabin
1//PB Display availability for Premium First Class Cabin
City Pair Availability Mask
STEP 1:
Click on Point and Click
at Helper Apps Area
STEP 2:
Complete the Mask
Click on “Go” to get the City

Pair Availability
Direct Access
OBJECTIVES
* Display Direct Access Availability

* Identify the importance of Direct Access Availability
* Compare City Pair Availability and Direct Access Availability
* Learn other Direct Access Functions
Direct Access allows as Sabre user to obtain information directly from the participating airline
system. Thus, you will be able to view the last seat available of the airline.
DIRECT ACCESS AVAILABILITY

ENTRY: 126OCTDXBRUHSV
26OCT Departure Date
DXBRUH DXB – origin airport; RUH – arrival airport
SV use for Direct Access Availability; SV – specific airline
Sample Response:
26OCTFRIDXB/Z¥4 RUH/-1
SV RESPONSE
13SV 5 F J Y L7 DXBRUH 160 163 M90 0
14SV 5 0
F 0
J 7
Y L7 DXBRUH 0
181 5
185 744 0
15SV 5 0
F 0
J 7
Y L7 DXBRUH 5
214 0
222 744 0
5 0 0 7 5 0
SV RESPONSE Availability response is coming from the airline seat

database
13SV 559 13 – line number; SV – airline code; 559 – flight number
F0 J0 Y7 Actual number of seats in the airline system
 The above explanation for the response is partial only and highlights the key points. Details are
already explained in Air Schedule
 Direct Access Availability response does not show the meal type, flight frequency and the
participation level code.
 Direct Access Availability display starts at line 13
 Direct Access Availability is applicable only to airline on DCA, DC, AT and TA Participation Level.
Refer to Levels of Participation Chapter for more details.
DIRECT ACCESS AVAILABILITY ENTRIES

120MAYFRALISTP Specify city pair for specific airline
120MAYSINFRA-Y¤SQ Specify booking class for specific airline
1LH Shift to Direct Access from City Pair Availability
1 Display more direct access availability
18A Display more availability & change departure time
1OA Display original availability request
1R Redisplay last direct access availability
1R30APR Display return availability for specific date
DIRECT ACCESS AVAILABILITY MASK
STEP 1:
Click on Point and Click
at Helper Apps Area
STEP 2:
Complete the Mask
Check the “Direct Access”

Box
OTHER DIRECT ACCESS FUNCTIONS

Other Direct Access functions that a user is allowed to access:
 Direct Reference System
 Availability
 Seat Map
 Verify Flight Information
 Flight Schedules
 Fares and Fares Rules
Flight Information
OBJECTIVES
* Verify the Flight Information from the system

VERIFY FLIGHT INFORMATION
3 ways to verify specific flight details:
 From an availability display
 From an itinerary segment
 By flight details
From An Availability Display

STEP 1: View City Pair Availability or Direct Access Availability
ENTRY: 12ØMARSINLAX¥SQ
STEP 2: Verify Flight Information

ENTRY: VA2
VA V – function identifier; A – verify from Availability
2 Retrieve line number 2 from availability display
Alternatively, click on the flight number from an availability response.
Sample Response:
20MAR FLT SEGMENT DPTR ARVL MEALS EQP ELPD MILES SM
2 SQ 12 SIN NRT 0950 1720 M 744 6.30 3311 N
DEP-TERMINAL 3 ARR-TERMINAL 1
NRT LAX 1830 1225 M 9.55 5451 N
DEP-TERMINAL 1 ARR-TOM BRADLEY INTL TERM
2ØMAR Date from availability, followed by the header

2 SQ 12 2 – line number; SQ 12 – flight number
SINNRT / SIN – origin; NRT – transit airport; LAX – destination
NRTLAX
Ø950 172Ø 0950 – estimated departure time; 1720 – estimated arrival time
If a flight crosses the international date line and arrives a day earlier than the
departure date, a 1 will appear after the arrival time. If a flight arrives on the day
following the departure date, a ¥1 will appear after the arrival time, to indicate plus one
day.
Prior to the departure and arrival times, a time zone indicator is shown when
appropriate.
E – Eastern C – Central M – Mountain
P – Pacific Z – Zulu / Greenwich Mean Time.
M Meals Type. To view use the entry: DU/MLS
For Basic Booking Request carriers, no meal service will be shown.
744 Equipment Type. To view use the entry: W/EQ744
If equipment type is blank for the next line, it means same equipment or no change on
the aircraft. For Basic Booking Request carrier, a single equipment code chosen by
the carrier will be displayed, no specific equipment type codes.
6.3Ø Elapsed time. Total flying time.
3311 Number of Miles.
N Smoking indicator.
N - Not Smoking Flight. Y – Yes ,Smoking Flight
If blank means unknown
More Entry Format Description
VA1 Verify specific line number
VA4/5 Verify multiple line number
VA13¥T Verify range of number. For connecting flights only
From An Itinerary Segment

STEP 1: View City Pair Availability or Direct Access Availability
ENTRY: 125MARLHRLAX¥UA
STEP 2: Sell the seat

ENTRY: Ø1M2
This topic will be covered in depth details in Passenger Name Record Chapter
STEP 3: Verify Flight Information

ENTRY: VI
VI V – function identifier; I– verify from Itinerary (all segments)
Sample Response:
FLIGHT SEGME DPT ARV ML EQP ELPD SM
1 UA 931 LHR 131 172 L 777 11.11 N
DEP-TERMINAL 3ARR-INTERNATIONAL TERMINAL
SFO LAX 190020247351.24330N
DEP-TERMINAL 3ARR-TERMINAL 7 STAR ALLIANCE
MORE ENTRY FORMAT DESCRIPTION

VI2 Verify specific segment number
VI1/3 Verify multiple segment numbers
VI13 Verify range of segment numbers
From Flight Details

ENTRY: VSQ2/2ØMAR
V V – function identifier; – to display
SQ2/2ØMAR SQ2 – airline code and flight number; 2ØMAR – departure date
Sample Response:
20MAR DPTR ARVL MEALS EQ EL ACCU MILE SM
SIN 1740 2125 M 74 3. 3.4 159 N
DEP-TERMINAL 3
HKG SFO2235 1930 M / 11.55 16.506915N
ARR-INTERNATIONAL TERMINAL

16.5Ø Found under ACCUM column which means Accumulated Time. 16.5Ø is a total for
flying time plus the number of hours the aircraft is parked at the transit point (i.e. 16
hours and 50 minutes).
M/ Founder under MEALS column.
If / is after meal code, meal is served only in First Class.
If / is before meal code, meal is served only in Economy Class.
If / is between meal codes, meal is served in each class.
Note that display is partially explained as it is covered in Verify Flight Information from an
Availability topic. Refer to page

VPR1Ø2 Verify specific flight number as of current date
VCX712/2ØMARSINHKG Verify flight with future date and city pair
MINIMUM CONNECTING TIME

This function allows a user to verify the minimum connecting time for connecting flight segments
in itinerary. The entry below can also be made prior to an end transaction on a newly created
PNR.
ENTRY: VCT
Sample Response 1:
MINIMUM CONNECT TIME EDIT VALID FOR ALL CONNECTIONS
Sample Response 2:
INVALID CONNECT TIME SEGS1 AND 2 – MINIMUM IS 50 MINUTES

VERIFY ANY REMAINING SEGS

VCT1/2 Verify multiple segments
VCT14 Verify range of segments

Levels of Participation
OBJECTIVES
* Identify the Levels of Participation codes used in Air Schedule and City Pair Availability

Airline Level of Participation is the level that airline can participate in Sabre to meeting their
marketing and operations needs in reservations. There are 6 levels where Direct Connect
Availability (DCA) is the highest level and Basic Booking Request is the lowest.
It is important for you as a travel consultant to know the difference of these levels as it would
help you in your bookings. Following is the table that summarizes the key points of all level of
participation for your easy reference.
Sell
Sell Seat with
from
from Sell tag with confirme
Airline level Connectiv Direct
General Airline d status
of ity Access
Availabil Record guarante
Participatio tag Availabil
ity Locator ed by
n ity
Display Sabre
Direct Yes /DCSQ<record
Connect DCA Yes
>
Availabil
Direct /DCPR<record
DC Yes Yes
Conn >
ect
Total Yes
Access AT / provided
Not
with Yes TATP<record seat sold
advisa
No tag from
Total Access TA ble
Direct
Answerback AB Yes Cannot be / Access
No
Full
Availability No tag
No tag Yes Cannot be No
& Basic
Booking
Request
DIRECT CONNECT AVAILABILITY (DCA)
This is the highest level of participation. The connectivity tag for this level is DCA.
Sabre provides a seamless link between the airlines’ inventory systems and the travel agencies.
This allows consultants to view up-to-the-second seat availability even with a general City Pair
Availability display, unlike Direct Access whereby an agent has to view Direct Access Availability.
City Pair Availability Response:
110MARSINLHR¥SQ«
01MAR SAT SIN/Z¥8 LHR/-8
1SQ 318 F4 P4 A4 Z4 J0 SINLHR 12501855 744 M0DCA/E
D1 S9 Y9 B9 E9 M9 H9 Q9 N9 V0 W0 T0 L0 K0
2SQ308 F4 P4 A4 Z4 J0 SINLHR09001505 744 M0DCA/E D0 S9 Y9 B9 E9
M9 H9 Q9 N9 V0 W0 T0 L0 K0
A Direct Connect Availability booking will result in a Direct Connect Sell transaction. In other
words, a DCA participant must also be a DC Participant.
Sample Itinerary Response BEFORE End Transaction:
1 SQ 308E 10MAR 6 SINLHR SS1 0900 1505 /DCSQ /E
Sample Itinerary Response AFTER End Transaction:
1 SQ 308E 10MAR 6 SINLHR HK1 0900 1505 /DCSQ*LRLQV4 /E

1 SQ 308E 1 – segment number; SQ308 – flight number; E – booking
class
10MAR6 10MAR – departure date; 6 – day of the week (Saturday)
SINLHR SIN – origin airport; LHR – destination airport
SS1/HK1 SS / HK – status codes; 1 – number of seat
/DCSQ SELL TAG for Direct Connect Availability
*LRLQV4 Airline Record Locator
DIRECT CONNECT SELL (DC)

This is the second to the highest level. The connectivity tag for this level is DC.
The participating airlines will have their seat inventory immediately decremented when a booking
is made. Such bookings are immediately confirmed and guaranteed by Sabre

121MARMNLSIN¥PR«
21MARFRIMNL/Z¥8 SIN¥0
1PR 5 J C D N Y MNLSIN 144 1825 330 H/ DC/E
0 4 4
L M 4H 4
Q 4V B4 X4 0
E4 U0 0
2PR 5 4 C
J 4 D4 N
4 Y4 MNLSIN
K4 T4
082 1200 320 B/ DC/E
0 7 7
L M 3H 7
Q 7V B7 X7 0
E7 U1 0
7 BEFORE
Sample Itinerary Response 7 7 7End7 Transaction:
K7 T1
1 PR 501S 21MAR 5 MNLSIN SS1 1440 1825 /DCPR /E

1 PR 501S 21MAR 5 MNLSIN HK1 1440 1825 /DCPR*BU5TGB /E

/DCPR SELL TAG for Direct Connect Sell
* BU5TGB Airline Record Locator
The consultant has to End Transaction within 30 minutes of making the booking, otherwise the
seats will be returned to airline inventory.
TOTAL ACCESS (AT / TA)

This is the third to the highest level. The connectivity tag for this level is AT and TA, it is shown in
the general availability or CPA (City Pair Availability). AT airline provides record locator but TA
airline does NOT.
The consultant must access Direct Access Availability display to view airline inventory in the
Airline system and sell from that screen to get the AT/TA sell tag.
Direct Access Availability Response:
120DECMIASAL¤TA«
20DECSUN MIA/EST SAL/CST-1
TA RESPONSE
13A 3 C J D Y B M H Q V MIAS 17 18 3 0
V* 1 7
A 7E 4K 9L 9
O 9 9 9 9 AL 10 50 2
14A 5 9 J
C 9 D9 Y9 5
B M H Q V MIAS 15 18 E 1
V* 3 7 E
A 6 K5 9 9 9 9 9 9 AL 10 10 9
15T 3 9 J
C 6 D4 Y B M H Q MIAS 15 18 3 1
A* 9 8 7 6 9 9 9 9 5 AL 07 20 2
1 TA 397Y 20DEC 7 MIASAL SS1 1507 1820 /TATA /E

1 TA 397Y 20DEC 7 MIASAL HK1 1507 1820 /TATA*TND23E /E

/TATA SELL TAG for Direct Access
* TND23E Airline Record Locator
For seat reservations to be guaranteed at the Direct Access level, the 3 conditions must be
fulfilled.
Consultant MUST make Direct Access Availability request.
Booking MUST be made within 2 minutes of availability response.
The consultant MUST end the PNR within 30 minutes after booking.
ANSWERBACK (AB)
This is the fourth to the highest level. The connectivity tag for this level is AB.
In this level, the PNR information is sent to the airline by Sabre upon End Transaction. The
airline has to respond with a secondary record locator within 22 hours. However, the airline can
still cancel the requested seats without providing any reason within the first 12 hours.
After 22 hours without response. Sabre will automatically send a Record Locator Request to the
airline. If there is no record locator after another 22 hours, the PNR is dropped into the agency’s
Queue 28. When the PNR is dropped into the agency’s Queue 28, the agency should call the
airline to request for the record locator.

130APRVIERIX¥BT«
30APRSATVIE/Z‡2 RIX/‡1
1BT432 C4 D4 J4 Y4 VIERIX 0925 1245 735 H/G 0 X7 AB /E
S4 M4 B4 H4 O4 Q4 V4 E4 A4 W4 Z4 U4 P4 K0 L0 F0 T0 X4 G4

1 BT 432Y 30APR 6 VIERIX SS1 0925 1245 /ABRQ /E.

1 BT 432Y 30APR 6 VIERIX HK1 0925 1245 /ABBT*G5DGE3 /E
/ABRQ Sell tag before End Transaction, RQ will change to airline code
/ABBT SELL TAG for Answerback
* G5DGE3 Airline Record Locator
FULL AVAILABILITY AND BASIC BOOKING REQUEST (NO CODE)

This is the fifth to the highest level. There is no connectivity tag for these levels.
When airline is on this level, the travel consultant must change the SS status code to NN after
the sell entry is made (see illustration below). The PNR information is sent to the airline upon
End Transaction thus, airline receiving the information will then have to update the status codes
accordingly.
120MARLISMAD7AOPO¥UX«
20MARSUN LIS/Z MAD/¥1
1S4/TP 8400 C D K I JYB LISOPO 0705 0800 ER4 0 /E
M W P S L QH R N T U V X
2UX/** 1146 J5 C5 D5 I4 O0 Y9MAD 1110 1320 ER4 S 0 /E
B9 M9 L9 E9 F9 K9 V9 H9 S9 R9 U8 T0 Q0 P0 A0 N0 Z0 W0 G0 X0
 Basic Booking Request is similar to Full Availability except that it does not display the
number of seats available next to the class of service.
Step for booking System response

CPA – City Pair Availability or General Availability
Step 1 :
Check Availability 120MARLISMAD¥UX«
20MAR SUN LIS/Z MAD/¥1
Entry: 12ØAPRLISMAD¥UX 1UX 1152 J9 C9 D8 I6 O1 LISMAD 0725 0940 E90 S 0 /E
Y9 B9 M9 L9 E9 F9 K9 V9 H9 S9 R9 U9 T9 Q9 P3 A0
N0 Z0 W0 G0 X0
Step 2: Even if availability shows “M9”, system response with status

Book one seat M class “NN”
on UX1152 when sold
Entry: Ø1M1 *I«

1 UX1152M 20MAR 7 LISMAD NN1 0725 0940 /E
Step 3: After End Transaction, response with status “PN”
End Transaction PPLXXU
1.1TAN/LAYKUAN
Entry: ER MS
1 UX1152M 20MAR 7 LISMAD PN1 0725 0940 /E
When UX received the booking If seat is available, response with status “KK”
message, they would based on IR«
PPLX
their inventory status and XU
respond to the booking 1.1TAN/LAYKUANMS
appropriately. 1 UX1152M 20MAY 7 LISMAD KK1 0725 0940 /E
 No Sell tag for Full Availability & Basic Booking Request.

Airline has 12 hours upon receipt of the PNR to cancel the requested seats without providing any
reasons. If it is beyond 12 hours, the airline will have to honor reservations made, or provide
reasons for cancellation. Such cancellations are reflected on the PNRs with HX or US codes
Passenger Name Record
OBJECTIVES
* Understand the Mandatory Fields of a Passenger Name Record (PNR)

* Use appropriate command entries in selling flight segments
* Use the Sabre WS Mask and Entries to create Passenger Name Record
* Use the entries to End Transaction
PASSENGER NAME RECORD
A Passenger Name Record (PNR) is an automated record of a complete reservation. This record
stores all the pertinent details of the client’s itinerary and business relations with the travel
agency.
There are five mandatory items needed to create a PNR. Without any one of these five
mandatory fields, system will not allow the agency to end transaction. Sabre will generate all
relevant information to the airlines, hotels, car rental companies and other travel vendors
concerned.
The FIVE MANDATORY Fields are:
MANDATORY FIELDS IDENTIFIERS DESCRIPTION

P – Phone Field 9 Travel agency contact
R – Received From Field 6 Name of the requesting client
I – Itinerary Field Ø Passengers’ itinerary
N – Name Field  Passengers’ name as in the travel document
T – Ticketing Field 7 Deadline when to issue ticket
Sample PNR:
IOVPTF
1.1SARABIA/CANDYMS2.1SARABIA/ALLANMSTR8C05
3.I/1SEETOH/WILMAMISS*I10
1 CX 650B 12MAR 2 SINHKG*HK206501045 /DCCX*5R9KXU /E
2 CX 882B 12MAR 2 HKGLAX*HK216351405 /DCCX*5R9KXU /E 31MAR 7
3 CX 873B 30MAR 6 SFOHKG*HK200050600 /DCCX*5R9KXU /E
1145/DCCX*5R9KXU /E
4 CX 691B 31MAR 7 HKGSIN*HK2 0805
TKT/TIME LIMIT
1.TAWH1J801MAR009/0400A/
PHONES
SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO DISPLAY TICKET RECORD
– NOT PRICED
GENERAL FACTS
SSR CHLD CX HK1/15SEP09
SSR INFT CX NN1 SINHKG0650B12MAR/SEETOH/WILMAMISS/25JUN2014
SSR INFT CX NN1 HKGLAX0882B12MAR/SEETOH/WILMAMISS/25JUN2014
SSR INFT CX NN1 SFOHKG0873B30MAR/SEETOH/WILMAMISS/25JUN2014
SSR INFT CX NN1 HKGSIN0691B31MAR/SEETOH/WILMAMISS/25JUN2014
RECEIVED FROM – WILL
H1J8.H1J8.AOA. 2116/12DEC14 IOVPTF H
ENTRY TO DISPLAY PNR FIELDS DESCRIPTION

N Display the Name Field
I Display the Itinerary Field
P7 Display the Ticketing Field
P9 Display the Phone Field
P6 Display the Received From Field
A Display ALL PNR Fields
ITINERARY FIELD
The Itinerary field contains air and non-air services. Up to nine seats may be sold on host airlines
flights and up to four seats on other airlines. Groups of ten or more on host airlines are handled
through the airline group desk.
The number of seats that is displayed in Sabre availability is contractually agreed between the
airlines and Sabre. Hence, if an airline chooses to display 4 seats in First class, it implies that
you can sell to a maximum of 4 seats with a single entry.
When creating the itinerary field, you will use various entries including selling from the city pair
availability, Direct Segment Sell (NN), Open Segment (DS), Surface Segment (ARNK – “arrival
unknown”) and Passive Segment (GK).
The Function Identifier is the Segment Sell key, or zero “0”.
Book A Direct/Non-Stop Flight
STEP 1: Display a City Pair Availability or Direct Access Availability
Sample Availability Response:

120AAUGSINHKG¥CX«
20AUGTUESIN/Z¥8 HKG/¥0
1CX 650 J C D I Y B SINHKG 071 105 7 B 0 DCA/E
9
H 9
K 9
M 9
L 9 S
V 9 N9 Q9 O9 0 5 7
2CX 7 J
9 C
9 D
9 I
9 Y B
9 9 SINHKG 080 115 7 B 0 X1 DCA/
1 9
H 9
K 9
M 9
L 9 S
V 9 N9 Q9 O9 5 5 7 45 E
3CX 7 9
J 9
C 9
D 9
I 9
Y B9 SINHKG 100 140 7 L 0 X3 DCA/
3 9
H 9
K 9
M 9
L 9 S
V 9 N9 Q9 O9 0 5 7 57 E
9 9 9 9 9 9
STEP 2: Sell the Seats
ENTRY: Ø2M3
Ø Function Identifier
2 Number of seats to book
M class of service code or RBD
3 Line number of the flight on the Availability response.
Line number for City Pair Availability starts with number 1
Line number for Direct Access Availability starts with number 13
Sample Response:
02M3«
CX736M20AUGSINHKGSS2 1000 1405 /DCCX
SURNAME CHG NOT ALLOWED FOR CX-M FARECLASS
STEP 3: Display the Itinerary Field, do a I

Sample Response:
*I«
1 CX 736M 20AUG 2 SINHKG SS2 1000 1405 /DCCX /E
Book Connecting Flights
STEP 1: Display a City Pair Availability or Direct Access Availability

Sample Availability Response:
125AUGHKGSFO¥JL«
25AUG SUN HKG/Z¥8 SFO/PDT-15

1JL 26 J4 C2 D4 X4 I0 W4 HKGHND 15152025777 M0DC/E
E4 Y4 B4 H4 K4 M4 L4 V4 S4 N0 Q4 O0 G0
2JL2 J0 C0 D0 X0 I0 W0SFO¥100051720-1 777 M0DC/E E4 Y4 B4 H4 K0 M4 L0 V0
S0 N0 Q0 O0 G0
STEP 2: Sell the Seats

ENTRY: Ø2Y1M2 or Ø2Y1*
2 Number of seats to reserve
Y1 M2 class of service code or RBD from availability line number 1
class of service code or RBD from availability line number 2
or
Y1* “*” symbol is added at the end of sell entry to auto seall the
connecting flight with the SAME class of service as the flight on line
number 1
Sample Response: Status code of the segment is “SS” - Sold
02Y1M2«
JL26Y25AUGHKGHNDSS2 15152025/DCJL
SURNAME CHG NOT ALLOWED FOR JL-Y FARECLASS
JL2M26AUGHNDSFOSS20005172025AUG/DCJL SURNAME CHG NOT ALLOWED FOR
JL-M FARECLASS
STEP 3: Display the Itinerary Field, do a I
Sample Response:
*I«
1 JL 26Y 25AUG 7 HKGHND SS2 1515 2025 /DCJL /E
2 JL 2M 26AUG 1 HNDSFO SS2 0005 1720 25AUG 7 /DCJL /E
MORE SELL ENTRY FORMAT DESCRIPTION

Ø3V1LL To sell Waitlist flight for Direct / Non-Stop flights
Ø4H3LL* To sell Waitlist flight for Connecting flights
Ø1B1GK To sell Passive Segment for HK booking
Ø4H3GK* To sell Passive Segment for HK booking on Connecting flights
Ø1B1GL To sell Passive Segment for HL booking
Ø1B3GL* To sell Passive Segment for HL booking on Connecting flights
The use of Passive Segment identifier code “GK/GL” must comply with the airline
requirements such as valid flight(s) must be live in the airline system and all the pertaining
airline PNR details must match to Passive Segments’ PNR. Note that not all airlines allow
creation of passive booking.
Direct Segment Sell Or Long Sell (NN)
A Direct Segment Sell entry is an alternate means of selling a flight. Direct Segment sell entry is used
when the flight number is known, thus eliminating the need for an availability display.
ENTRY: ØSQ221E23JULSINSYDNN1
SQ Airline Code
221 Flight number
E class of service code or RBD
23JUL Date of departure
SINSYD city pair or Origin and Destination
NN NN - Status code to request flight,
LL is used for waitlist flight
1 Number of seat
Sample Response:
0SQ221E23JULSINSYDNN1«
2010 0555 2 M 24JUL 3 SEG 1 SS E /DCSQ /E
DEP-TERMINAL 3 ARR-TERMINAL 1 INTERNATIONAL
SURNAME CHG NOT ALLOWED FOR SQ-E FARECLASS
*I«
1 SQ 221E 23JUL 2 SINSYD SS1 2010 0555 24JUL 3 /DCSQ /E
 For PASSIVE SEGMENT (GK):
ENTRY: ØSQ221E23JULSINSYDGK1*KVHJKS
KVHJKS The airline record locator
Open Segment (DS)

Should a passenger wish to purchase a ticket without any reservations, an open segment is used.
ENTRY: ØMHOPENY15AUGKULSINDS4
MH Airline Code
OPEN Indication that no reservations made on any flight
Y class of service code or RBD
15AUG Dummy date is used for arranging the segments in an
itinerary in chronological order
KULSIN city pair or Origin and Destination
DS Desired Sell - Status code for Open Segment
4 Number of seat desired

ARNK Segment
An ARNK is used to provide continuity in Itinerary segments. If a passenger does not have
any airline reservations within the same PNR for a specific city or arrival to that specific city is
unknown, an ARNK is necessary to keep the itinerary in order.
Sample Itinerary Response:

*I«
1 SQ 221E 23JUL 3 SINSYD SS1 2030 0555 24JUL 4 /DCSQ /E
2 SQ 228E 27AUG 3 MELSIN SS1 1550 2140 /DCSQ /E
Explanation:
Passenger has a flight reservation for SYD but the return flight back to SIN is from MEL.
In this instance, SYD to MEL is surface whereby an ARNK is needed to keep the itinerary in
order.
In absence of ARNK in itinerary, you would experience an error message upon every End Transaction.
This error message is categorized as “Soft Error Response” where you are able still successfully End
transaction with a second End Transaction Entry.
VERIFY ORDER OF ITINERARY SEGMENTS – MODIFY OF END TRANSACTION
To insert ARNK after specific segment:
ENTRY: /
/11A Function Identifier to insert after segment
A 1
ARNK qualifier
To Auto-Insert ARNK:
ENTRY: ØAA
Auto-Insert ARNK function is not applicable for duplicate segments.

ITINERARY MODIFICATION
An existing itinerary can be modified either by the airline or by the travel consultant. When an
itinerary has been modified by the airline, it is important that the travel consultant identifies
whether the PNR was taken over or localized by the airline system. If so, the travel consultant
must be aware that any further changes or modification to the localized itinerary will not be
generated to the airline.
Sample Itinerary Field:

*I
1 SQ 01A 5 SINS SS 093 185 / /E
219Y
2 QF UG
15A 5 YD
MELB 1
SS 0
130 5
151 DCS
/ /E
618B
3 NZ UG
28A 4 NE
BNEA 1
SS 5
123 0
173 DCQ
/ /E
136E
4 NZ UG
28A 4 KL
AKLL 1
SS 0
191 0
122 DCN
/ /E
5 UG
01S 1 AX
LAXS 1
DS 5 5 DCN
SQOPENY EP IN 1
Scenario 1: Cancel a specific segment
ENTR X1
Y
X Function identifier
Itinerary segment number 1, SQ flight
1 219
Scenario 2: Insert ARNK after segment 1
ENTRY /1A or ØAA
Scenario 3: To Insert a specific segment after specific segment
ENTRY /1/5
Sample Result after moving segment 5 to insert next to segment 1.

*I
1 SQ 01A 5 SINS SS 093 185 / /E
219Y
2 UG
01S 1 YD
LAXS 1
DS 0 5 DCS
SQOPENY
3 QF EP
15A 5 IN
MELB 1
SS 130 151 / /E
618B
4 NZ UG
28A 4 NE
BNEA 1
SS 5
123 0
173 DCQ
/ /E
136E
5 NZ UG
28A 4 KL
AKLL 1
SS 0
191 0
122 DCN
/ /E
UG AX 1 5 5 DCN
Scenario 4: To update PNR status code
*I«
1 SQ 219Y 01AUG 5 SINSYD TK109301855/DCSQ*J76FJL /E
2 ARNK
3 QF 618B 15AUG 5 MELBNE SS1 1305 1510 /DCQF*2NYW5K /E
4 NZ 136E 28AUG 4 BNEAKL SS1 1230 1730 /DCNZ*JFTAAH /E
5 NZ 6E 28AUG 4 AKLLAX SS1 1915 1225 /DCNZ*JFTAAH /E
6 SQOPENY 01SEP 1 LAXSIN DS1
For segment 1, after informing the passenger of the new timing, use
ENTR .1HK
Y
. Function Identifier to update segment status code
1 Segment number with corresponding status code
H HK
For segment 3, use
ENTRY X3
MORE ENTRY FORMAT ON CANCELLATION DESCRIPTION
X1–6 Will cancel itinerary from segment 1 to 6
X1/6 Will cancel itinerary segment 1 and 6 only
XI Will cancel all itinerary segments in the PNR
X3/5/7 Will cancel segments 3, 5 and 7
X4/6-8 Will cancel segments 4 and from 6 to 8
When flight segment is cancelled, an insert mode automatically exists.

For example, if flight segment 2 is cancelled, the system will response “NXT REPLACES 2”
and the next flight segment sold will automatically be inserted in the number 2 position,
system automatically renumbers the segment accordingly.
Will cancel itinerary segment 2 only and
book same flight, class with different date.
Segment number and date field varies
X2¥0020JAN according to modification requirement
whereas the remainder of the command is
constant (i.e.
Xα¥00ddmmm, where α is the segment and
WCAY Will change all flight segments to Y class
WC1E Will change segment 1 to E class

Will change segment 1 to E class and
WC1E/2B segment
2 to B class
Increases / Decreases number of seats
in itinerary to 2 seats for all segments.
,2
(This entry can only be done before first End
Transaction and all segments must be
showing same number of seats throughout.)
in itinerary to 4 seats for segment 1.
,4S1
(This entry can only be done before first
End Transaction.)
in itinerary to 3 seats for segments 2 -
,3S2-4 4.
(This entry can only be done before first

End Transaction.)
PASSENGER NAME FIELD
Passenger Name Field comprises of Passenger’s Name and Age (applicable for Child and
Infant). 3 types of passengers will be covered in this manual, viz. Adult, Child and Infant. They
are represented by Passenger Type Codes (PTC) ADT, CNN and INN, where NN is the age of
the Child or Infant.
Each name has a designated Name Field Number for identification in the PNR.
Note that this field must contain correct details as per passenger’s passport or travel document.
Infant name cannot be the first item on the Name Field.
The function that identifies this field is “–“
Adult Name (ADT)

ENTRY: –THOMPSON/MARYMS
– Function Identifier
THOMPSON Surname or Last Name of Passenger
MARY Given Name or First Name of Passenger
MS Sample of a Passenger’s Title
Other Acceptable Titles for Adult are:
MR – Male Adult, at least 12 years of age, Single or Married
MRS – Female Adult, at least 12 years of age, Married
MS – Female Adult, marital status not specified
DR – M.D, PH D etc
Child Name (CØ2 – C11)

Passengers under 12 years old to 2 years of age are considered as a Child. It is important that the Child’s
age is included in the Name Field.
ENTRY: –LEE/ALICEMISSC11
MISS Sample of a Passenger’s Title
MISS – Female Child under 12 years of age
MSTR – Male Child under 12 years of age
Note that the above titles are also apply to Infant
C11 is a qualifier; C – for Child; 11 – age of the child in years
General Facts - SSR CHLD is required to input the child’s birth date (only after an itinerary is
created). For more details, refer to PNR OPTIONAL FIELDS topic.
ENTRY: 3CHLD/Ø3JUL1 Ø 2.1
Infant Name (IØ1 - I23 )

Passengers under the age of 2 years old (i.e. 23 months old) or at least 1 month old are
considered as an Infant. Infant name cannot be the first on the Name Field. This type of
passenger is not occupying a seat thus different qualifier ( I/ ) in the entry is being used.
ENTRY: –I/JACKSON/JULIEMISSI2Ø
I/ Function Identifier for Infant
I2Ø is a qualifier; I – for Infant; 20 age of the infant in months
General facts - SSR INFT is required when an infant name is being entered in the name field
(only after an itinerary is created).
ENTRY: 3INFT/JACKSON/JULIEMISS/Ø3SEP151.1
Same Surname Or Last Name
Passengers (Adult or Child) with same Surname may be placed in one name field item.
You CANNOT combine the Infant name with either Adult or Child.
Sample 1: 2 Adult Passengers with same Surname

ENTRY: –2ONG/JACKMR/XUEFENMS
–2 Function Identifier; 2 passengers with same surname

ONG Sample of a Passenger’s Surname or Last Name
JACKMR Sample of a first Passenger’s Given Name
XUEFENMS Sample of a second Passenger’s Given Name
Sample 2: 2 Children with same Surname

ENTRY: –2WONG/SIEWHOONMISS/KELVINMSTRC1Ø/CØ4
WONG Sample of a Passenger’s Surname or Last Name

SIEWHOON The first child passenger who is C1Ø
MISS
KELVIN The second child passenger who is CØ4
MSTR
Sample 3: 2 Adult and 1 Child with same Surname

ENTRY: –3LEE/PENGMR/JAMESMSTR/JENNYMRSADT/CØ5/ADT
LEE Sample of a Passenger’s Surname or Last Name

PENGMR The first passenger, the first ADT
JAMESMSTR The second passenger, the Child 5 years old, the CØ5
JENNYMRS The third passenger, the second ADT
Sample 4: 2 Infant with same Surname

ENTRY: –I/2TAN/RANDYMSTR/KENNETHMSTRI18/I15
–I/ Function Identifier for Infant

TAN Sample of a Passenger’s Surname or Last Name
RANDYMSTR The first infant passenger who is I18
KENNETHMSTR The second infant passenger who is I15
Display Name Field
ENTRY: N
Sample Response:
*N«
1.1THOMPSON/MARYMS 2.1LEE/ALICEMISS*C11
3.I/1JACKSON/JULIEMISS*I20 4.2ONG/JACKMR/XUEFENMS
5.2WONG/SIEWHOONMISS/KELVINMSTR*C10/C04
6.3LEE/PENGMR/JAMESMSTR/JENNYMRS*ADT/C05/ADT
7.I/2TAN/RANDYMSTR/KENNETHMSTR*I18/I15
NAME FIELD MODIFICATION
Before the VERY FIRST END TRANSACTION of a PNR, you can make changes to the surname and given
name of the passengers.
However, for any passengers’ name change in the SUBSEQUENT END TRANSACTIONS, you must call
ALL of the airlines in the itinerary to obtain authorization and procedures. Once the approvals are received
from all carriers, you must insert the authorization and other relevant information in the 5H- field. The format
of the field is suggested as follows:-
5H-CHNT Correct name AUTH BY SINxx Name of the airline staff
Example: PNR with the itinerary as follows:
SQ12Y 12MAY 6 SINNRT HK1
DL 621Y 22MAY 2 NRTSIN HK1
After the approvals are obtained from the airlines, use the 5H- remarks field to indicate the name of
the airline staff who authorized the name change.
5H-CHNT Correct name AUTH BY SINSQ Name of the airline staff

5H-CHNT Correct name AUTH BY SINDL Name of the airline staff
Once authorization is given and 5H- fields have been updated, for GIVEN NAME CHANGE,
you can proceed to make the changes in the PNR. But for SURNAME CHANGE, you should make the
request to Sabre Helpdesk by email.
Before any name change, please adhere to the different procedures advised by the airlines as individual
airlines may have a different handling within their systems.
Modify Surname Or Last Name

You are not allowed to change the Surname or Last Name after the PNR is ended.
However, you can still delete a name field item and enter the correct one prior to the very
first End Transaction.
To delete the name field number 3.1
ENTRY: 3.1
Modify Given Name Or First Name
Scenario 1: Change the Given Name of MS EVE ANG to MS EVELYN ANG

*N«
1.1ANG/EVEMS
ENTRY 1.1EVELYNMS
 Name Field Function Identifier
1.1 Name item Number
 Change symbol
EVELYN MS The correct Given Name with the title.
Scenario 2: Change the Given Name of Child MISS MARY TAN to MISS MARYANN TAN
*N«
1.1LEE/KENNETHMR
2.3TAN/RICARDMR/MARYMISS/JANETMRS*ADT/C11/ADT
ENTRY: 2.2MARYANNMISS
Scenario 3: Change the Given Name of Infant MSTR ANTHONY GOH to MSTR TONY GOH
*N«
1.1GOH/LINDAMS 2.I/1GOH/ANTHONYMSTR*I22
ENTRY: 2.1TONYMSTR
Modify Child And Infant’s Age
Child and Infant age can be modified in the system before or after End Transaction.
*N«
1.1LEE/KENNETHMR
2.3TAN/RICHARDMR/MARYANNMISS/JANETMRS*ADT/C11/ADT
3.1GOH/LINDAMS 4.I/1GOH/TONYMSTR*I22
Scenario 1: To modify the age of MARYANN MISS to 8 years old
ENTRY: 2.2CØ8
Scenario 2: To modify the age of TONY MSTR to 2Ø months old:
ENTRY: 4.1I2Ø
Passenger Details
Passenger Details field contains all passenger names, passenger types and the associated name
item numbers.
ENTRY: PD
Sample response:
PD«
PASSENGER DETAIL
NAME PT
3.1 GOH/LINDAMS ADT
4.1 GOH/TONYMSTR INF
1.1 LEE/KENNETHMR ADT
2.3 TAN/JANETMRS ADT
2.2 TAN/MARYANNMISS C11
2.1 TAN/RICHARDMR ADT
Scenario 1: Change passenger type of name item 3.1 GOH/LINDAMISS from Adult (ADT) to Child
(C1Ø)
ENTRY: -3.1C1Ø
PT for Miss Linda Goh in the PD response would auto update the PTC to C10.
Scenario 2: Remove passenger type of name item 2.2 TAN/MARYANNMISS from Child (C11) to
Adult (ADT)
ENTRY: -2.2
 PT for Miss Tan Maryann in the PD response would still show as C11. To synchronize the
Passenger Detail (PD) with that in the PNR Name Field
ENTRY: PDTADT2.2
PHONE FIELD
This field should reflect the Travel Agency Name, Telephone Number and Travel Consultant’s
Name. It is important that the Travel Agency phone number is the first information to reflect on
this PNR Field.
The number 9 is the function identifier used.
Agency Phone Field
ENTRY: 9622ØØØ11 ATS TRAVEL/LINDAA
 Mandatory space before the phone
information. 62200011 Sample Travel Agency Phone Number
ATS TRAVEL Sample Travel Agency Name
LINDA Sample Travel Consultant’s Name
A To inform the airline that this is a Travel Agency Contact
Information
Display Phone Field

ENTRY: P9
System Response:
*P9«
PHONES
1.SIN 62200011 STNS TRAVEL/LINDA-A
 “SIN” is a Travel Agency location that system automatically inserts into the phone field.
Passenger Phone Field

9 65433456 MR EUGENE POHB Business Contact
9 68750987 MS ERICA CHUAH Residence Contact
When the PNR has been authorized for another travel agency for ticketing (i.e. when wholesale
Ticketing Function is done, for more details refer to Wholesale Ticketing Function Topic), the other
agency’s consultants would be able to view all of the phone fields, including the passenger’s contact in the
Phone Field (if present). Thus, it is not advisable that the client’s contact information is added to Phone
Field especially when a Travel Agency endorses a PNR to another Travel Agency for issuance of ticket.
PHONE FIELD MODIFICATION
Phone Field can also be modified when wrong information was put in.
Sample Phone Field
*P9«
PHONES
1. SIN 62200011 STNS TRAVEL/SHARON-A
2. SIN 90562457 MR MARK-M
Scenario 1: Change the phone number from 622ØØØ11 to 62292871

ENTRY: 9162292871 ATS TRAVEL/SHARONA
1 The line number in the phone field with the change symbol
62292871 The new phone number
ATS TRAVEL…. Need to retype all these details to reflect again onto the phone
field
Scenario 2: Delete the line number 2 in the Phone Field
ENTRY 92
TICKETING FIELD
The Ticketing Field contains the date on when the ticket will be issued. The date is set by the
travel consultant in order to complete the mandatory field of a PNR. However, it should be
updated when the airline advises the ticketing date. A travel consultant must comply strictly with
the ticket date requirement of the airline.
The function identifier for this field is 7.
Ticket Issuance Date
ENTRY: 7TAWØ1MAR/
7TAW Function Identifier
Ø1MAR Pre-determined date by the Travel Consultant
On this date, PNR will be placed on Queue 9
This date must be prior or before the departure date
Note that airline will still give the ticketing deadline
/ Mandatory qualifier to signify end of ticketing information.
If time is not entered, a default time of Ø4ØØ local time on
specified date will be used
Other Ticketing Field Entries
Place PNR on Personal Queue 24Ø on specified date

7TAW1ØMAR240/1ØØØA/ & time,1ØMar at 1ØØØ.
Note: Time must be top of the hour eg 1ØØØ, 1ØA, 3P
7TAW/ Will immediately place PNR on Queue 9

7TA When it is not necessary to place PNR on Queue

Display Ticketing Field
ENTRY: *P7
Sample Response:
*P7«
TKT/TIME LIMIT
1.TAWH1J801MAR009/0400A/
TICKETING FIELD MODIFICATION
This function allows you to modify or delete the ticketing field. As this is a single item field, the
line number is not specified.
Scenario: Change the ticketing field to another date
ENTRY 7TAW15MAR/
:
OR
ENTRY 7TAW15MAR/
:
*P7«
TKT/TIME LIMIT
1.TAWH1J815MAR009/0400A/
 Be reminded that additional information after the slash “/” MUST NOT be added to avoid
teletype rejects or problem in the airline system.
RECEIVED FROM FIELD
The Received From Field reflects the name of a person who provides the passenger information
and authorizes the transaction. Hence, it should be “EXPLICIT”. Please note that this information
cannot be modified after End Transaction.
The function identifier for this field is 6.

ENTRY: 6KELLY
Display Received From Field
ENTRY: *P6
Sample Response:
*P6«
RECEIVED FROM – WILLIAM
H1J8.H1J8*AOA 2116/12DEC14 IOVPTF H
The last line of the response above is known as “signature line”. It contains details on Pseudo
City Code, agent’s initial, time (based on TULSA time) and the date that the PNR was created.
After a successful End Transaction, a Sabre Record Locator will be appended next to the date.

RECEIVED FROM MODIFICATION
The Received From Field can only be modified before End Transaction. System will not allow
any modification on this PNR Field after the transaction was saved.
Scenario: Change the Received From to Mark before end transaction.
ENTRY: 6MARK
OR
ENTRY: 6MARK
Sample Received From Field:

*P6«
RECEIVED FROM – MARK
H1J8.H1J8*AOA 2117/12DEC14
The Name on the Received From Field CANNOT be deleted or modified after End Transaction
.
The Received From Field is important whenever there are changes or modification. ALL
succeeding modification on any parts of the PNR must have a Received From Field which will be
reflected in the PNR History to track who authorize the changes.
END TRANSACTION
To save a new PNR or updated PNR into the system, a successful End Transaction must be
done.
Upon successful End Transaction of a new PNR, you should find the 6 alpha characters in the
system response, on the 1st line and the last line of the signature line of the PNR.
STEP 1: *A
Display the PNR to check if all PNR fields have been completed
STEP 2: E
End Transaction
System will respond with 6-alpha characters code referred as Sabre Record
Locator, Sabre File Address or Sabre PNR Address.
or ER
End and Retrieve the PNR to see Sabre Record Locator
Do not proceed to Step 3 when there is a system check or an error response is received. Comply with the
system check and repeat the End Transaction process from Step 1 again.
STEP 3: IR
Ignore and Retrieve the PNR to see Airline Record Locator
Some Error Responses Upon End Transaction
¥FIN OR IG¥
FIN means “Finish the PNR”
IG means “Ignore the current transaction”
INFANT DETAILS REQUIRED IN SSR - ENTER 3INFT/...
INVLD NAME CHANGE.NOT ENT BGNG WITH
NEED TICKETING/TIMELIMIT - USE 7 OR 8
NEED PHONE FIELD - USE 9
NO CHANGES MADE TO PNR - UPDATE OR IGNORE
NUMBER OF NAMES NOT EQUAL TO RESERVATIONS
PNR IGNORED AND REDISPLAYED DUE TO SIMULTANEOUS CHANGE
SIMULTANEOUS CHANGES TO PNR-USE IR TO IGNORE AND RETRIEVE PNR
VERIFY ORDER OF ITINERARY SEGMENTS - MODIFY OR END TRANSACTION

QUICK REFERENCE FOR PNR CREATION
Ste Function / Field Functi Entry (example)

p on
1 Availability Identifi
1 120DECSINHKG¥SQ
2 Itinerary Ø Ø1Y1
3 Name - Adult - -TAN/LAYKUANMS
Name – Child - -
SSR- Birth TAN/MICHAELMSTR*CØ
Date
Name – -I/ 5 3CHLD/Ø2JANØ9-2.1
-I/TAN/MAYMISS*IØ9
Infant SSR- 3INFT/TAN/MAYMISS/Ø4FEB16-
4 Birth Date
Ticketing 7 1.1
7TAWØ7DEC/
5 Phone 9 9 622ØØØ11 ABC TRAVEL/GRACE-A
6 Received From 6 6JEAN
7 End Transaction E ER
& redisplay Notes:
PNR 1. System will return Sabre Record Locator
2. Do not proceed to Step 8 when
check/error received after ER
3. Do the necessary amendments and try to
ER again
8 Ignore & I IR
redisplay the Notes:
PNR 1. System will return Airline Record Locator within
4 hours
PNR Retrieval
OBJECTIVES
* Retrieve a previously created PNR in Sabre

* Display parts of the PNR
* View secondary PNR of the participating airlines
* Modify parts of the PNR fields
* Learn PNR Segment Action and Status Codes
PNR RETRIEVAL
After a Passenger Name Record (PNR) has been created and saved, the PNR is filed in the
Sabre system. To add new information or make modifications to the PNR, you must first retrieve
it.
A PNR may be retrieved up to 48 hours after the scheduled departure time of the last flight
segment in the PNR.
Following the retrieval of a PNR, if no changes have been made to the record, an ignore function
should be performed to return the record to storage. The work area will be ready for other PNRs
or transactions.
3 ways to retrieve a PNR: by name, by Sabre PNR record locator / file address and by confirmed
or waitlisted flight details with surname.
The function identifier to retrieve / redisplay a PNR is *
Retrieval By Name
This is the most common retrieval method. If the passenger name is common or there are
several PNRs with that name, more specific dates should be used.
ENTRY *¥WANG
*¥ Function Identifier
WANG Passenger’s Surname
OR
ENTRY *¥WANG/SHUFEN
*¥ Function Identifier
WANG/SHUFEN Passenger’s Surname and Given Name
Sample Response:
*¥-WANG/S«
1 WANG/SHUFUNGMS 20SEP- SINIC S 608
2 WANG/SUFENMS 30SEP
20SEP- N
SINHK Q
S 890
3 X WANG/SUSANMS 30SEP
05NOV- G
SINHN Q
N 152
26NOV D H
 If list of Names are displayed, choose the item number and do an entry:
ENTRY *1
Retrieval By Sabre Record Locator
The Sabre Record Locator that is found on top left side of the PNR or at the signature line can
also be retrieved. This is a specific PNR retrieval.
ENTRY *KDAVHS
* Function identifier
KDAVHS Sabre Record Locator. It composes of 6 alpha characters.
Retrieval By Flight Details
Entries to retrieve a PNR with confirmed and waitlisted flights are slightly different.
Confirmed flight
ENTRY: *SQ322/29AUGSINLHRTAYLOR
* Function identifier
SQ322/ Airline and flight number followed by mandatory slash
29AUG Departure date
SINLHR City Pair
TAYLOR Passenger’s Surname with as identifier
Waitlisted flight
ENTRY: *L¥SQ322/29AUGSINLHRSMITH
*L¥ Function identifier
FLIGHT MANIFEST
Flight manifest allows you to request for all bookings on a specific flight / date / board point with
specific segment status code made by a PCC, also known as Passenger Listing. This helps you
to save keystrokes and time.
ENTRY: LHUA806YØ7DECSINHKG
L Function identifier
H Action Code – refer to list of Action Codes below
UA806Y Airline and its flight number, Y booking class (mandatory)
Ø7DECSINHKG Ø7Dec – departure date; SINHKG – City Pair
Following is a list of action codes used to determine the PNRs to be listed based on air itinerary
status codes.
Action code DESCRIPTION

H All status codes identified with the action code of C, W, P, Q
C Air segments with confirmed status codes: HK, KK, KL, RR, TK
W Air segments with waitlist status codes: HL, TL, UU, US
P Air segments with pending status codes: HN, PN, TN
Q Air segments with passive status codes: GK, GL, DS
Cancelled air segments.
All status codes recorded with a “XS” history action code. When using the
X
secondary action code of X, action / status codes cannot be specified in
the entry.
You may use “/” instead of a specific booking class if you are checking across all class of service.
Sample Response:
LHUA896Y01FEBSINHKG«
ALLPNL UA 896 01FEBSINHKG TUL0146 20NOV
1 ANG/EVEMS 1 Y JDYTJG GK H1J8
2 ANG/FIELDMR 1 Y IFBGNG GK H1J8
3 CHIA/CHRISTINAMS 1 Y JEJMZS GK H1J8
Explanation for the response:

ALL All status codes identified with the secondary action code
of C, W, P, Q
PNL Passenger Name List
UA896 Airline code and flight number
Ø1FEB Departure date
SINHKG City Pair
TUL146 2ØNOV Time of request based on Tulsa Time
ANG/EVE MS Passenger Name (first 24 characters)
1 Number in party
Y Booking class
JDYTJG Sabre Record Locator
GK Status Code
H1J8 Pseudo City Code
To select PNR from the Sample Response above

ENTRY: L2*
L Function Identifier
2 Line number from flight manifest list, with mandatory symbol
Or click the bolded Sabre Record Locator

LCJL407/5JULNRTFRA Retrieve all confirmed status on ALL Class of Service.
LCCX289Q02FEBNRTFRA/H Retrieve flight manifest with HK status codes
K
L To redisplay the flight Manifest
The flight manifest retrieval is only applicable within the same Pseudo City Code or PCC. This
functionality will not display the actual flight manifest of the airline.
DISPLAY PARTS OF PNR MANDATORY FIELDS
After a PNR has been displayed, you may want to look at only certain fields:
ENTRY FORMAT DESCRIPTION
A Display all PNR Fields
N Display Name Field only
I Display Itinerary Field only
Display other PNR fields like Ticketing / Phone / Remarks /
P
Received From
PD Display Passenger Detail type
P7 or T Display Ticketing Field
P6 Display Received From Field
P9 Display Phone Field
IA Display Itinerary for Air segments only
IH Display Itinerary for Hotel segments only
IC Display Itinerary for Car segments only
H Display PNR History
HN Display PNR History on Name
H7 Display PNR History on Ticketing
HI Display PNR History on Itinerary
DIRECT ACCESS PNR RETRIEVAL

Sabre has the ability to retrieve and view Secondary PNRs. In order to retrieve the Airline PNR
(Secondary PNR) from the Direct Access participant’s system, an entry must precede with the
symbol followed by the carrier access code.
Following are the list of Airlines that allow Direct Access Retrieval in Sabre with its Access Code:
AIRLINE ACCESS CODE AIRLINE ACCESS CODE
AE QCI/* JD QJD/*
BR QBR/* KA QKA/*
CX QCX/* MH QMH/*
CI QCI/* MI QMI/*
GA QGA/* OZ QOZ/*
GE QGE/* PR QPR/*
IC QIC/* SQ QSQ/*
To Retrieve the Airline PNR / Record Locator
ENTRY: QSQ/4DDHI5
 Function Identifier
QSQ/ Airline Access Code with slash “/” as separator
4DDHI5 Initiate retrieval for BZ48SW Airline Record Locator
Sample Response:
SQ RESPONSE
/¥--- RLR ---
RP/HDQ1B/HDQ1BGPQATU/H1J8/999100 13DEC14/0552 YFEXS2
1.SARABIA/CANDYMS
2 SQ 970 E 01MAR 5 SINBKK HK1 2 0715 0840 *1A/E*
3 SQ 973 E 07MAR 4 BKKSIN HK1 0945 1315 *1A/E*
4 OSI SQ CTCT SIN 62200011 STNS TRAVEL AMIE A
5
OPW-15JAN: 0800/1C7/SQ REQUIRES TICKET ON OR BEFORE
18JAN: 0800/S2-3
6 OPC-18JAN: 0800/1C8/SQ CANCELLATION DUE TO NO TICKET/S2-
3
 A Travel Consultant cannot modify the Secondary PNR.
 To view more information on the retrieved Secondary PNR, do MD command

PNR HISTORY
Every PNR created in the system established history. This history reflects action codes to easily
determine the type of modification an agent has made. PNR history also reflects the signature
line which composes of Travel Agency Pseudo City Code, the initial of the travel consultant as
per in Sign In code, the time and the date the PNR was modified. Also, a Received From Field
is needed to track who authorized the changes and this will also be reflected as part of a PNR
History.
To display PNR History
ENTRY: H
Sample Response:
*H«
A SSR ADTK 1B TO SQ BY 20JAN 0800 WI B XLD
3 OTHERWISE LL E
S MUCRM1A13060014 44CC9A02-001
XS SQ 970E 01MAR SINBKK NN/HK1 0715 0840 /DCSQ*YFEXS2
HRS/E
X4G* SQ 970E 01MAR SINBKK NN/KK 40A N -
SARABIA/CANDYMS X3S* SSR VGML SQ KK1 SINBKK0970E01MAR -
SARABIA/CANDYMS
AS SQ 970E 03MAR SINBKK NN/SS1 0715 0840 /DCSQ
/E SURNAME CHG NOT
ALLOWED FOR SQ-E FARECLASS
M3S SSR VGML SQ KK1 SINBKK0970E01MAR -SARABIA/CANDYMS
M3S SSR VGML SQ KK1 BKKSIN0973E07MAR
-SARABIA/CANDYMS R- MUCRM1A13055926 44CC3F07-001 SSC
PLT PLTRM1A 2359/12DEC14
A3S SSR VGML SQ NN1 SINBKK0970E01MAR -
SARABIA/CANDYMS A3S SSR VGML SQ
NN1 BKKSIN0973E07MAR -
SARABIA/CANDYMS
A4G SQ 970E 01MAR SINBKK NN/KK 40A N -
SARABIA/CANDYMSW A4G SQ 973E 07MAR BKKSIN
A3S SSR ADTK 1B TO SQ BY 18JAN 0800 OTHERWISE B XLD
WILL R- MUCRM1A13055250 44C2EAA3-001 SSC E
PLT PLTRM1A 2352/12DEC14
A9 SIN 62200011 STNS
TRAVEL/AMIE-A AN 1SARABIA/CANDYMS
AS SQ 970E 01MAR SINBKK NN/SS1 0715 0840 /
/DCSQ SURNAME E
CHG NOT ALLOWED FOR SQ-E FARECLASS
AS SQ 973E 07MAR BKKSIN NN/SS1 0945 1315 /
/DCSQ A7 E
TAWH1J820FEB009/0400A/
ADT ADT -

SOME PNR HISTORY ACTION DESCRIPTION
CODES
XS Cancelled segment
AS Added segment
SC Schedule changed segment
X9 Cancelled Phone item
A9 Added Phone item
XN Cancelled Name Item
AN Added Name Item
X7 Cancelled Ticketing Field
A7 Added Ticketing Field
R– Entered Received From
A3O Added OSI item
X3O Cancelled OSI item
A3S Added SSR item
X3S Cancelled SSR item
M3S Modified SSR item
Cancelled SSR item after cancelling the
X3S
itinerary where this SSR is attached.
More PNR History Codes are found on Format Finder pnrov340.
PNR History Display Entries DESCRIPTION

*H Display all PNR History
Display history for All Segments
*HI
Types (Air, Cars, Hotels, etc.)
*HIA Display history for Air Segments Only
*HIH Display history for Hotel Segments Only
*H9 Display history for Phone fields
*HN Display history for Name Fields
*H3O Display history for OSI fields
*H3S Display history for SSR fields
*H-A Display history for All Added-in Fields / Items
*H-X Display history for All Cancelled Fields / Items
*H-M Display history for All Modified Fields / Items
*HN*HIA*H9 Combination Display of Name, Air Segment &
Phone
PNR RETENTION
A PNR will be completely purged from the system, 48 hours after the last segment is scheduled
or flown. If that segment is cancelled, it will continue to be the segment that determines the date
in which the PNR will be completely purged. If the PNR is required longer than this period, you
may create miscellaneous segment information to retain the PNR. This segment will be printed
on the itinerary printout.
To check the maximum 331 days, use this entry:
ENTRY: T19NOV¥331
T Function Identifier
19NOV The date the PNR was created
331 Number of days that you wish to retain the PNR
Sample Response:
T¤19NOV¥331«
* 16OCT17 MON
To add PNR Retention Segment:
ENTRY: ØOTHYYHK1SIN16OCT–PNR RETENTION
ØOTHYYHK1SIN Mandatory Function Identifier and qualifier

16OCT Up to what date you wish to retain the PNR
PNR Miscellaneous information that must be added
RETENTION
Sample Response:
*I«
1 UA 896Y 01FEB 5 SINHKG GK1 0650 1025 /E
2 UA 895Y 13FEB 3 HKGSIN GK1 2040 0020 14FEB 4 /E
3 OTH YY 16OCT J HK1 SIN/PNR RETENTION
 The PNR Retention segment will be part of the Itinerary Field.

 PNR Retention is used to keep the PNR for some period of time for future reference only.
 Should a passenger wish to travel again, it is not advised to reuse an existing PNR with PNR
Retention and with all flight segments used. Please create a new PNR for such cases.
SEGMENT STATUS CODE
The status code associated to segments in an itinerary can be grouped into the following 3
categories: Action Code, Status Code, and Reply Code.
Besides travel agents, airlines may make changes to the PNR. These will be reflected in the
Reply Code of the segment concerned. If an airline has taken over the ownership of a PNR,
changes made in the airline system will not be reflected in the Sabre system. This is one of the
causes of the PNR non-synchronization.
Categor Explanation Common DESCRIPTION
y ly used
codes
NN Need segment
used LL Waitlist segment
Acti
when DS Desires Segment – used for open dated segment
on
selling GK Passive Confirmed segment
Co
segment GL Passive Waitlisted segment
de
SS Seat Sold
HK Holding Confirmed
Used by
LL Seat Waitlisted
system to
HL Holding Waitlist
reflect the
Stat US Unable to accept sale, has been waitlisted
current
us UU Unable to confirm, has been waitlisted
status of
co PN Pending Need
the
de HN Holding Need
segment.
UC Unable to confirm or waitlist
UN Unable, flight not operating
KK Carrier confirmed the requested segment
KL Confirmed from waitlist
Schedule change for confirmed segment showing
TK
Used by new schedule
airlines TL Schedule change for waitlisted segment
Re
advising Schedule change – applicable only for AA
ply SC
changes to (American Airlines)
Co
the HX Segment was cancelled by carrier.
de
segment. No action was taken on the segment.
NO Some airlines use NO to inform that a specific
segment has been cancelled in the airline system.
Example:
01Y1«
SQ 3 Y 12DE SINLHR SS1 1255 1855 /DCSQ
SURNA 1
C N C
ALLOW FOR SQ-Y FARECLASS
ME
01Y1« H O ED
SQ 3 Y 12DE SINLHR UC1 1255 1855 /DCSQ
SURNA 1
C N C
ALLOW FOR SQ-Y FARECLASS
ME H O ED
CHANGE SEGMENT STATUS CODE (CSS)
When there is a change to the segment, the airline will send an advice to Sabre. The affected
segment will be updated with the Reply Code. For example, when a waitlisted segment is
confirmed, the segment code will be reflected as “KL”. You should inform the passenger
accordingly and then update the affected segment with correct status code. Without a reply from
airline, you should not make any changes to the segment.
You may follow the steps stipulated below.
Step 1: Retrieve the PNR or work on the PNR in the queue。

Following is the sample of PNR：
LXBUJB
1.1LIM/ALAN
MR
1 SQ 219Y 01AUG 5 SINSYD TK1 0915 1840 /DCSQ*J76FJL /E
2 ARNK
3 QF 618B 15AUG 5 MELBNE HK1 1305 1510 /DCQF*2NYW5K /E
4 NZ 136E 28AUG 4 BNEAKL KL1 1230 1730 /DCNZ*JFTAAH /E
Step 2: Advise the passenger
Entry Explanation
Step 3: Received from 6 Informed passenger Alan
Step 4: update the . Change segment 1 status to HK or EWR
segment status . Change segment 4 status to HK (replaci
code. 4H
Or ng step
.1/4HK Change segment 1 and 4 to HK 4 and
X5 Cancel segment 5 5)
Step 5: end E
transaction
QUICK REFERENCE FOR CSS
Acti Stat Airline Agent’s
Explanation
on us reply action
co co code
KK Carrier confirmed the request. .1HK
P
UU Unable to confirm, has been waitlisted. .2HL
N
UC Unable to confirm or waitlist. X3
TK Schedule change for confirmed segment. .2HK
Schedule change for confirmed segment-
SC .1HK
NN applicable for AA (American Airlines) only.
US Unable to accept sale，has been waitlisted. .6HL
HK HX Segment was cancelled by carrier. X3
No action was taken on the segment.
NO Some airlines use NO to inform that a specific X4
segment has been cancelled in the airline
UN system. flight not operating.
Unable, X5
KL Confirmed from waitlist. .4HK
LL TL OA Schedule change for waitlisted segment. .2HL
HL
HX Segment was cancelled by carrier. X3
UN Unable, flight not operating. X1
Optional PNR Fields
OBJECTIVES
* Provide airlines with Other Service Information concerning the passengers in the form of OSI.
* Make Special Service Requests for your passengers to the airlines in the form of SSR items
* Differentiate Other Service Information and Special Service Request
* Provide Frequent Flyer information, Pre-Reserved Seat (PRS) and Email
* Apply the Sabre AWS Mask and Entries for PNR Optional Fields
GENERAL FACTS (GFAX) FIELD
The General Facts (GFAX) Field is an optional multiple items field containing supplementary
information items which cannot be included in other elements of the PNR. General facts entries
are divided into 2 categories:
 Other Service Information (OSI)
 Special Service Request (SSR)
Function Identifier for General Facts is “3”.
OTHER SERVICE INFORMATION (OSI)

Other Service Information or OSI is for notification only and may be processed by the receiver as
desired. OSI information does not require immediate action or reply. It is recommended that the
OSI field not exceed 180 characters in length to avoid teletype rejects.
Inform Airline Of Passenger’s Contact
ENTRY 3OSISQCTCA BKK MERCURE HOTEL -1.1
OSI Other Service Information qualifier
 Mandatory space (press the space bar once)
TG Airline code where information is intended to send
 Mandatory space (press the space bar once)
CTCA CTC – contact; A – abroad
CTCB – Business contact
CTCH – Residence or Home contact
CTCM – Hand phone or Mobile contact
CTCE - Email address (use .. as underscore, // as @ sign)
MERCURE HOTEL Contact information; i.e. Hotel name / telephone number
-1.1 Name item 1.1
Advise Airline Of Traveling Companion Party (TCP)
ENTRY 3OSICXTCP3 HKGSIN GOH/RICHARD MR
TCP Traveling Companion Party
3 Total number of traveling party excluding infant without seat
HKGSIN City Pair which the party are traveling together with
GOH/RICHARD MR Name of passenger whose booking is made separately but will be
traveling together with passenger(s) in the PNR concerned.
Advise Airline Of Other Passenger’s Information
ENTRY 3OSIYYMRS LIZERAY SPEAKS FRENCH ONLY
YY all airlines in the PNR
MRS LIZERAY…. Free flow message
Display OSI Item
ENTRY P3O
Sample Response:
*P3O«
GENERAL FACTS
1. OSI SQ CTCA BKK MERCURE HOTEL
2. OSI CX TCP3 HKGSIN MR RICHARD GOH
3. OSI YY MRS LIZERAY SPEAKS FRENCH ONLY
Modify OSI Item
ENTRY 31OSISQCTCA BKK SHANGRI LA HOTEL

3 Function identifier
1 Line number from P3O that has to be modified with change
symbol
OSISQCTCA OSI with the new information
…
.
Delete An OSI Item
ENTRY 33
3 Line number from P3O that has to be deleted with change
symbol
Deleting an OSI item does not transmit message to the airline system.
Delete A Range Of OSI Items
ENTRY 313
13 Range of line numbers that have to be deleted with change
symbol
SPECIAL SERVICE REQUEST (SSR)

If the passenger has special services request like Meal Request, Seat Request or others that require the
airline to give you a confirmation, you will need to use Special Service Requests or SSR for such requests.
The request has to be made using the 4-letter codes accepted by the airline concerned.
The function identifier for SSR is “3”.
Entry Format: 3<SSR CODE><SEGMENT SELECT> <NAME SELECT>

or 3<SSR CODE><SEGMENT SELECT>/<REMARK> <NAME SELECT>
As the SSR item is segment and name related, when the segment or the passenger(s) are
cancelled, the corresponding SSR items will also be cancelled.
Commonly Used SSR Codes

SSR
Category Remark Explanation
code
s
In the remarks column, ： mandatory item ：not allowed - ：optional
AVML  Indian Vegetarian Meal
BBML  Infant / Baby food
BLML  Bland / soft Meal
CHML  Child Meal
Meal
DBML  Diabetic Meal
Requ
FPML  Fruit Platter
est
GFML  Gluten–free Meal
HFML  High Fiber Meal
HNML  Hindu (non-vegetarian) Meal
SSR
code
s
KSML  Kosher Meal
LCML  Low Calorie Meal
LFML  Low Cholesterol, Low Fat Meal
LPML  Low Protein Meal
LSML  Low Sodium (no salt added) Meal
MOML  Muslim Meal
NLML  Non-Lactose Meal
ORML  Oriental Meal
PRML  Low Purine Meal
RVML  Raw Vegetarian Meal
SFML  Seafood Meal
Special meal requirement not covered by
SPML 
specific code
VGML  Vegetarian Meal (non-dairy)
VJML  Vegetarian Meal (Jain)
VLML  Vegetarian Meal (lacto-ovo)
VOML  Vegetarian Meal (Oriental)
BSCT  Bassinet / carrycot / baby basket
EXST  Extra Seat
NSSA  No Smoking Aisle Seat
NSSB  No Smoking Bulkhead Seat
Seat NSST - No Smoking Seat
requ NSSW  No Smoking Seat Window
est RQST  Seat request with specific seat number or preference
SMSA  Smoking aisle seat
SMST - Smoking seat
SMSW  Smoking window seat
STCR  Stretcher passenger
Wheelchair – R for ramp.
WCHR - Passenger can ascend/descend steps and make
own way to/from cabin seat
Wheelch
Wheelchair – S for steps
air
WCHS - Passenger cannot ascend/descend steps and must
request
be carried up/down steps
Wheelchair – C for cabin
WCHC -
seat. Passenger completely
CHLD  Child’s Date of birth
INFT  Infant’s Date of birth
AVIH  Animal in Hold – specify details
BIKE  Bicycle
Blind passenger – specify if accompanied by
BLND -
seeing- eye dog
Bulky baggage – specify number, weight, size,
BULK 
if known
Others
CBBG  Cabin baggage
Provides information for airport personnel for
CKIN  passenger handling at departure time for which
no other SSR code exists and does not require a
Commercial courier. When known, add the name of
the commercial courier company and the weight of
COUR -
the commercial courier baggage accompanied by
such courier
SSR
code
s
Deaf passenger – specify if accompanied by
DEAF -
hearing dog
DEPA - Deportee – accompanied by an escort
Passenger intellectually disabled or
DPNA 
with developmental disability
Fragile baggage – specify number, weight, size,
FRAG 
if known
LANG  Specify language(s) spoken
MAAS  Meet and Assist – specify details
MEDA  Medical Case - call the airline for special handling
OTHS  Requires action but no representative SSR code
PETC  Animal in cabin – specify details
SEMN  Ship’s crew – seaman
Sport equipment – specify type of equipment,
SPEQ 
number, weight, size, if known
TWOV - Transit / transfer without visa
UMNR  Unaccompanied Minor
Excess baggage – specify number, weight, size,
XBAG 
if known
Create SSR Item – Meal Request

Step 1:
Select PNR Services from Helper Apps
Step 2:
Select the passenger and a
particular segment or the whole
itinerary then the Type of Meal.
Upon clicking the “ADD” icon, system

will send the entry as follows :

ENTRY 3LFML-1.1
LFML Request for Low Fat Meal for all segments
1.1 Passenger name item 1.1
Entry Explanation
Request for Baby Meal for segment 1 for the infant. However, the
3BBML1 – 4.1 request has to be associated with an Adult
4.1 is the name item number of Adult passenger
3LSML 1,3 -2.1 Request for Low Salt Meal for segment 1 and 3 for Pax 2.1
3LCML -2.2 Request for Low Calories Meal for all segments for Pax 2.2
3SFML -2.3,3.1 Request for Seafood Meal for all segments for Pax 2.2 and 3.1
Request for Seafood Meal for all seg & all Paxs (name item number is
3SFML -Ø
“Ø”). Please note that “Ø” only applicable for PNR without INFANT.
Request for special meal with details as remark for seg 1 & 4, Pax 1.1 &
3SPML1,4/N
2.3 Please note that SPML should only be used when the request would
O BEEF
not be described by any existing SSR code
1.1, 2.3
DU*/SPM To check applicable SPECIAL MEAL code
DU*/SPM¥CX To check applicable SPECIAL MEAL code to a specific airline e.g. CX
Other Requests (OTHS)

For other non-seat or non-meal requests, you may use OTHS code in your SSR entry.
Entry: 3OTHS1/ NN1 REQUEST LIMOUSINE PICKUP HEATHROW APT FOR MR TAN
Explanation:
3 Function Identifier for SSR
OTHS SSR code
1 Segment 1
/ / - separator and follows with free text remark
Display SSR
Item Entry:
P3S
Sample Response:
*P3S«
GENERAL FACTS
SSR INFT NH NN1 SINNRT0902Y12M 4.1 TAN/LAYKUANMS
AY/TAN/MAYMISS/01JAN15
SSR INFT PG NN1 BKKSIN0961Y30M 4.1 TAN/LAYKUANMS INF
AY/TAN/MAYMISS/01JAN15 T
SSR CHLD NH HK1/02FEB09 4.2 TAN/MICHAELMSTR
SSR CHLD PG HK1/02FEB09 4.2 TAN/MICHAELMSTR
SSR CHLD NH HK1/01MAR09 3.1 LIM/JESSICAMISS CHLD
SSR CHLD PG HK1/01MAR09 3.1 LIM/JESSICAMISS
SSR LFML NH NN1 SINNRT0902Y12M AY 1.1 LIM/ALANMR LFML
SSR BBML NH NN1 SINNRT0902Y12M AY
SSR NSSW NH NN1 SINNRT0902Y12M AY 4.1 TAN/LAYKUANMS
SSR NSSW PG NN1 BKKSIN0961Y30M AY BBM
1.1 LIM/ALANMR L
SSR BSCT NH NN1 SINNRT0902Y12M AY
SSR BSCT PG NN1 BKKSIN0961Y30M AY
1.1 LIM/ALANMR NSS
W
4.1 TAN/LAYKUANMS
BSC
4.1 TAN/LAYKUANMS
T

Remove Or Cancel SSR Item
Entry Explanation
Remove / Delete SSR item
 This remove / delete SSR function is only applicable prior or before
End Transaction.
 This delete SSR (same entry command as OSI) will not generate any
SSR cancellation message to the airline. This will only remove SSR item
from the face of Sabre PNR.
32 Remove item 2 in the GENERAL FACTS
313  Remove item 1,2 3 in the GENERAL FACTS
31,3,6 Remove item 1,3 and 6 in the GENERAL FACTS
Entry Explanation
Cancel SSR item
 Cancellation entry will initiate a Cancellation message to the airline
 This entry is used after end transaction.
 When a segment or passenger name is cancelled, the associated SSR item
is automatically cancelled by the system.
32.XX Cancel item 2 in General Facts
313.XX Cancel item 1,2 and 3 in General Facts
31,3,6.XX Cancel item 1,3 and 6 in General Facts
Modify SSR Item

If a passenger wants to change his/her request, you will need to cancel the existing request before making
a new request.
Update SSR Status Code
Upon the receipt of the reply from the airline on your SSR request, you may use the following
entry to update the status of the SSR.
Entry: 32. HK
Explanation:
Update the status code of item 2 of the SSR to HK status.
SSR FOR CHILD & INFANT NOT OCCUPYING SEAT
Entry for Child: 3CHLD2/15JANØ81.1
 Child information must be sent to airlines using 3CHLD, this is in compliant to the industry
standard.
 Re-association of SSR CHLD is required whenever an air segment is added into the
PNR regardless of changes made on class of service, flight number, date or new flight
addition.
 Cancellation of air segment will not result in associated SSR CHLD being automatically
cancelled from the PNR. Hence, you will need to delete the child’s information manually.
 System will not validate the age of the child from date of birth.
Entry for Infant: 3INFT2/WONG/ANTHONYMARKMSTR/Ø1OCT121.1
 Infant’s name in SSR INFT must be entered according to reservation’s name in the PNR.
Associate name number of an adult when infant is not occupying seat.
 Re-association of SSR INFT is required whenever an air segment is added into the PNR
regardless of changes made on class of service, flight number, date or new flight addition. Flight
segment cancellation will automatically cancel SSR INFT attached to this flight.
INFANT OCCUPYING SEAT

Step 1: Create name field as a child for infant occupying seat.
ENTRY: WONG/MICHAELMSTRCØ2
Step 2: Input SSR INFT by associating to the child’s name field when infant is occupying a seat (OS).
ENTRY: 3INFT/WONG/MICHAEL/Ø8SEP12/OS1.1
APIS - ADVANCE PASSENGER INFORMATION SYSTEM
When travelling to certain countries, the respective local government may request for the
detailed information of the passenger. For example, the U.S. and Canadian Transportation
Security Administration (TSA) requires all airlines to provide the passport information, Date of
birth, VISA info, destination or residential addresses of all passengers travelling to the United
States.
Some airlines require passenger information like passport number as the form of identification at
check-in.
Following is the summary of the SSR entries that you may need to provide the information.
SSR code Explanation remarks
Also known as SFPD – Secure Flight
DOCS/DB Date of Birth
Passenger Data
Also known as APIS – Advance

DOCS/P Passport information
Passenger Information System
Refer to the following DRS pages for more
DOCO VISA information
details Y/AAI/PDT/P60 – format details
Y/AAI/PDT/P61 – list of airlines that require AIPS
DOCA Destination Address
or SFPD format
For airlines which do not accept DOCS format.
Refer to the following DRS pages for more

PSPT Passport information
details Y/AAI/PDT/P60/L71 – format details
Y/AAI/PDT/P61/L34 – list of airlines that require
PSPT format
For airlines which do not accept DOCS/
OTHS Passport information
PSPT format.
FOID Form Of Identification
APIS Format
Step System Response
Step 1:
Click Scribe Scripts under Helper Apps 
APIS_SSR
Step 2:
Select APIS_SSR to input DOCS,
DOCO, DOCA information, or FOID for
inserting FOID information.
Step 3:
Click DOCS，select from
1. Passenger name
2. Document Type P
P = Passport information
3DOCS/P/SG/E46384662D/SG/01APR198
0/ F/25MAR2017/WANG/SHUFUNGMS-
1.1
Following is the detailed explanation of the various SSR DOC entries.
SSR Explanatio Entry
3DOCS1,2/DB/13MARØ3/M/JONES/ANDREW/DAVID-2.1
DOCS/D Pax data Explanation:
B of 3DOCS <segment number>/DB/<date of birth>/<gender>/<pax
birth surname>/<1st given name>/<2nd given name> - <name item number
3DOCS1/P/CN/G1585714/CN/17JAN1982/F/1ØSEP2ØØ9/LIU/PING-1.1
Explanation:
DOCS/P Passpo 3DOCS <segment number>/P/< passport issue country code>/
rt <passport number>/< nationality – country code>/<date of
informati birth>/<gender>/< Passport expiry date>/< pax surname>/<given
on name> - <name item number>
3DOCO1/CN/V/789789/CHINA/16NOV69/USA-1.1
Explanation:
VISA
DOCO// 3DOCO <segment number>/< nationality – country code>/V/<
information
V document number>/ <place of issue country code>/<VISA issue
date>/<VISA applicable country> - <name item number>
3DOCO1//R/112233445///US-1.1
Redress Explanation:
Number 3DOCO <segment number>//R/<Redress number>///<place of
DOCO//
of Adult issue country code>-<name item number>
R
or Child
Note : Redress Number – allows up to a maximum 25Alpha numeric
3DOCO//R/123456789///US/I-2.1
Redress
Explanation:
DOCO// Number
3DOCO <segment number>//R/<Redress number>///<place of
R of Infant
issue country code>/ I-<name item number of Adult>
3DOCA1/D/USA/82 MAIN ST/DALLAS/TX/999-1.1
Explanation:
3DOCO <segment number>/D/<Country code of address>/
Destinati
DOCA/D <address details /<name of city>/<state code>/<zip code>-<name
on
item number>
Addres
s
Note: Do not use any special characters like
# symbol as address details INN/DALLAS/TX/19231-1.1
3DOCA1/R/USA/HOLIDAY
Resident Explanation:
DOCA/R
ial 3DOCO <segment number>/R/<Country code of address>/
Addres <address details /<name of city>/<state code>/<zip code>-<name
3PSPT1/A72889311/CN/Ø1APR8Ø/LIU/KEN/F/H1.1
Explanation:
3DOCS <segment number>/<passport number>/<nationality –
Passpo country code>/<date of birth>/Passport expiry date>/< pax
PSPT
rt surname>/<given name>/<gender>/H- <name item number>
Informati
on Note: H = Primary passport holder - Optional
3OTHS2/PSPTA72889311CNØ1APR8ØLIUKEN1.1
Explanation:
Passpo
OTHS 3OTHS <segment number>/PSPT <space><passport
rt
number><space><nationality – country code> <space> <date of
Informati
birth>
on
Display 3DOC Information
All of these SSR DOCA, DOCO and DOCS will not be shown on the face of the PNR. It needs to
be displayed with the following entry:
Entry: P3D
System response：
*P3D«
GENERAL FACTS
SSR DOCS UA HK1/DB/15OCT69/M/M 1.1 MORRIS/WAYNE
ORRIS/WAYNE/THOMAS
SSR DOCO UA HK1//R/12345678901 1.1 MORRIS/WAYNE
2345///US
FOID – FORM OF IDENTIFICATION
Step 1:
Click Scribe Scripts under Helper Apps
APIS_SSR FOID
Step 2:
Fill in all the mandatory fields
(and optional field if necessary)
Following is the FOID Type that
you could select:
1) PASSPORT
2) FREQUENT FLYER NUMBER
3) CREDIT CARD
4) DRIVER’S LICENSE
5) NATIONAL IDENTITY
6) TICKET NUMBER
7) LOCALLY DEFINED
IDENTITY NUMBER
8) CONFIRMATION NUMBER
OR RECORD LOCATOR
Upon pressing “ENTER”, system
will send the entry as follows:
3FOID/PPSGE46384662D-
1.1«*
Other FOID Entries
Type Entry Sample

Code
PP 3FOID/PP Country code and PP number 3FOID/PPHK1231231231231231
CC 3FOID/CC Credit card code and number 2
3FOID/CCAX123456789Ø12345
FF 3FOID/FF Carrier code and FF number 3FOID/FFLH12346789Ø12345
Display FOID Information
Entry: P3S
System response：
*P3S«
GENERAL FACTS
1.SSR FOID CZ HK1/PPSG12341234Z 1.1TAN/LAYKUANMS
FREQUENT FLYER
When a Frequent Flyer number is entered into a PNR, a teletype message will be sent to the
participating carriers so that the passenger may get mileage credit for bookings made through
Sabre.
Sometimes, the passenger may not travel on flights of the airline of their frequent flyer card.
However, he/she may still able to get his/her mileage credit if the airlines in the itinerary have
participating Airline Exchange / Partnership agreements。
Function Identifier for Frequent Flyer entry is “FF”
Check Airline Exchange Agreements

If the passenger’s flight is on airline that is different from the airline of the FF card, you will have to check if
the two airlines have an agreement on the frequent flyer program.
For example, Mr. Lim’s FF card is TG123456789. For him to be credited with mileage on the itinerary as
follows, you need to check NH’s FQTV Participating Airline Exchange / Partnership agreement to see if NH
accepts TG card. You would have to do the same for PG flight that he is taking.
*N*I«
1.1LIM/ALANMR 2.1LIM/MARYMRS 3.1LIM/JESSICAMISS*C10
4.2TAN/LAYKUANMS/MICHAELMSTR*ADT/C10 5.I/1TAN/MAYMISS*I04
1 NH 902Y 12MAY 4 SINNRT GK5 0045 0845 /E
2 ARNK
3 TG 603Y 25MAY 3 HKGBKK GK5 0745 0925 /E
4 PG 961Y 30MAY 1 BKKSIN GK5 1445 1920 /E
Step System response

Step 1 PT*NH«
Entry： FQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS
--------------------------------------------------------
PTNH
-- USE. FF OC FF NUMBER / RC –N.N TO TRANSMIT FLIGHT
INFO
Explanation: OC-OWNING RC-RECEIVING
CARRIER CARRIER
NH accepts TG card
/*/ SEGMENT SPECIFIC
ALLOWED NH-205 ALL NIPPON AIRWAYS

ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS LISTED
AC* A3 BD* BR* CA* CO FM* JJ JK* JP KF LH*
LO* LX* MH* MS NH* NZ* OS OU OZ* PZ QR* SA*
SK* SN SQ* TG* TK* TP UA* US* VS* ZH 9W*
Step 2 PT*PG«
Entry： FQTV PARTICIPATING AIRLINE EXCHANGE/PARTNERSHIP AGREEMENTS
PT*PG --------------------------------------------------------
-- USE. FF OC FF NUMBER / RC –N.N TO TRANSMIT FLIGHT
INFO
Explanation:
OC-OWNING RC-RECEIVING
There is no TG code, CARRIER CARRIER
i.e. PG does not accept TG card
/*/ SEGMENT SPECIFIC
ALLOWED PG-829 BANGKOK AIWAYS

ACCEPTS FF ACCOUNT NUMBERS IN THE PROGRAMS
LISTED EY FT PG
Step 3
From the responses above, Mr
Lim is only able to clock the
mileage on NH and TG
segments.
Enter the FF info using the mask.
Click PNR Services

Frequent Traveller and fill
in all the information. Upon
clicking the “Add” button,
system will send the entry as
follows:
FFTG8811223/TG-1.1~*
Note: You will only be able to

add in 1 Operating Airline per
entry. If you are clocking
Create FF Field
Entry ：FFTG8811223/NH,TG-1.1
FF Function identifier
TG Owner airline of the frequent flyer card
8811223 Frequent flyer number
/ separator
NH,TG Carriers in the itinerary that accept the FF card.
Up to a maximum of 4 carrier codes is allowed.
Note that TG code is included in the field as TG is accepting its own FF
card.
1.1 Name select
 A separate Frequent Flyer number must be made for each name and/or airline.
Sabre system will validate the entry. If information is not correct, the following error response
may appear.
FFTG8811223/NH,TG,PG-1.1«
.FREQUENT TRAVELER AGREEMENT DOES NOT EXISTS BETWEEN PG/TG
REQUEST PROCESSED FOR THE FOLLOWING CARRIERS – NH,TG
RE-ENTER REQUEST FOR THE FOLLOWING CARRIERS - PG
Display FF Field
Entry ：* FF
System response：
*FF«
FREQUENT TRAVELER
1.TG 8811223 HK NH 1.1 LIM/ALANMR
2.TG 8811223 HK TG 1.1 LIM/ALANMR
Modify / Delete Frequent Flyer Number

ENTRY: FF1
1 Line number from FF, then followed by the symbol
 Please note that no cancellation message will be sent to the airline concerned. Hence, you need to
call the airline to cancel the Frequent Flyer number.
Entry：FF1BA7654321-1.1
 Please note that no cancellation message will be sent to the airline concerned. Hence, you need to
call the airline to cancel the Frequent Flyer number.
 The updated FF number will be sent as a new FF item.
Summary Of FF Entries
Entry Explanation
PT*SQ Check SQ exchange /partnership agreement
Enter KA FF number of Pax 1.1 to clock mileage for KA
FFKA1234567-1.1 segments. i.e. the default airline is KA = same as the
airline in FF card number.
Enter KA FF number of Pax 2.1 to clock mileage for
FFKA1234567/CX-2.1
CX segments.
Enter MH FF number of Pax 3.1 to clock mileage
FFMH568473/DL,KL,MH,AF3.1
for DL,KL,MH,AF segments
*FF Display FF data field in the PNR
FF1,3 Delete specific FF item 1 and 3 in FF data field
FF14 Delete range of frequent flyer in FF data field
FFALL Delete all frequent flyer in FF data field
FF2SQ123456789Ø2.1 Change specific FF data field with airline and FQTV
number
PRE-RESERVED SEAT (PRS)

You would be able to request a specific seat in the aircraft for your passenger. Before putting in
the request for a specific seat, you will need to display the Seat map of the flight to find out the
availability of a particular seat.
If a carrier does not provide such a facility, you may receive a following response :
ENTRY NOT VALID FOR THIS HOST – VERIFY AND RE-ENTER
Function Identifier for Pre-Reserved Seat entry is “4G”.

Check The List Of PRS Carriers
Entry：Y/AAI/PRS
System Response：
Y/AAI/PRS«
CATEGORY-AAI SUBJECT-PRS PAGE 001
01 *************************************************************
2 INDEX PAGE FOR CARRIERS
3 PARTICIPATING IN
4 PRE-RESERVE SEAT ASSIGNMENT
05 *************************************************************
06 CC CARRIER NAME PARTICIPATING TYPE PAGE
07 -- ------------ ------------------ ----
8 AA AMERICAN AIRLINES INTERACTIVE PRS Y/P8
9 AF AIR FRANCE NON I PRS Y/P9
10 BA BRITISH AIRWAYS INTERACTIVE PRS Y/P10
11 B7 UNI AIRWAYS INTERACTIVE PRS Y/P11
12 CO CONTINENTAL AIRLINES NON I PRS Y/P12
13 AM AEROMEXICO NON I PRS Y/P13
14 CX CATHAY PACIFIC AIRWAYS INTERACTIVE PRS Y/P14
15 DL DELTA AIRLINES NON I PRS Y/P15
16 GF GULF AIR INTERACTIVE PRS Y/P16
17 KA HONG KONG DRAGON AIRLINES INTERACTIVE PRS Y/P17
18 KL KLM ROYAL DUTCH AIRLINES NON I PRS Y/P18
19 LH LUFTHANSA INTERACTIVE PRS Y/P19
20 NH ALL NIPPON AIRWAYS INTERACTIVE PRS Y/P20
21 AV AVIANCA NON I PRS Y/P21
22 NW NORTHWEST AIRLINES NON I PRS Y/P22
Entry：Y/AAI/PRS/SQ
System Response：
Y/AAI/PRS/SQ«
CATEGORY-AAI SUBJECT-PRS SINGAPORE AIRLINES PAG 026
01 *************************************************************
2 PRE-RESERVED SEAT INFORMATION
3 FOR
4 SINGAPORE AIRLINES
05 ****************************************************************
06
07 *** PARTICIPATING TYPE : INTERACTIVE PRS
08
09 BOOKABLE DATE RANGE FOR PRS :
10 -----------------------------
11 MINIMUM : 24HOURS BEFORE FLIGHT DEPARTURE
12 MAXIMUM : 331 DAYS AHEAD
13 CLASS APPLICABLE :
14 A,B,C,D,E,F,H,I,J,K,L,M,N,P,Q,R,S,T,V,W,Y,Z
15
16 MAXIMUM NO. OF SEATS MAY BE REQUESTED : 7
17
18 ACCEPTABLE SEAT REQUESTS :
19 --------------------------
20 SQ ONLY ACCEPTS SPECIFIC SEAT REQUESTS.
21 E.G. ENTRY FOR SPECIFIC PRS : 4G1/5A
22 WHERE 5A : SEAT NO. 5A¥

Using Mask For Seat Selection
GRAPHICAL SEAT MAP

Step 1:
Just Type in the Seat Map request entry 4G1*«
to bring up the Seat Map
Step 2:
All segments that allows Display of
Seat Map will be displayed
Step 3:
Generic Seat Map Display:
If the Airline does not participate in IMAP
Display, the Generic Seat Map would be
shown as such. You have to read the
Seat Map and Type in the Seat Number
you wish to book.
Entry： 4G1/32K-1.1
i.e. select seat number 32K for segment

1 in the itinerary for Pax 1.1
Interactive Map Display (IMAP):

If the Airline participates in IMAP
Display, you will be shown description
of the respective seat which they
clicked on. To block the seat, simply
click on the respective seat icon.

Entries For Seat Selection
Step Entry Explanation

Step 4G1* Display seat map for segment 1
1:
Displ 4G*UA852Y15DECNRTSF Display seat map by flight details
ay O
seat Reserve seat number 28A & 28B
4G2 / 28AB - 1.1，2.1
on segment 2 for Pax 1.1 & 2.1
Step Reserve seat number 15A & 16B on
2: 4G2,4 / 15A16A - 3.1, 4.1 segment 2 & 4 respectively for Pax
Sele 3.1
ct & 4.1
Reserve seat number 25A on
4GA / 25A - 2.1
seat all segments for Pax 2.1
Display Pre-Reserve Seat / Boarding Pass Information

Entry：*B
System response ：
*B«
SEATS/BOARDING PASS
1 CX 714M 20MAR SINHKG KK 33A N 1.1 LEE/KARENMS
1 CX 714M 20MAR SINHKG KK 33B N 2.1 TAN/LINDAMS
Cancel Pre-Reserved Seat

Entry: 4GX1/33A
Explanation：
4GX cancel PRS

1 segment 1
/33A / followed by Seat number
Summary of cancellation entries：

Entry Explanation
4GX2/23B Cancel seat 23B for segment 2
4GX3/22DEF Cancel seat 22D,22E,22F for segment 3
4GX41.1,2.1,4.2 Cancel seat reserved for Pax 1.1, 2.1 & 4.2 on for segment 4
4GX3 Cancel all reserved seats for segment 3
4GXSQ Cancel all reserved seats for SQ
4GXALL
Update Pre-Reserved SeatCancel all reserved seats
Entry: 4G1HK
PRS For Change Of Gauge Flight
A Change of Gauge flight refers to a flight with a single flight number that changes the aircraft type at the
transit point. For example UA924 LAX / IAD / LHR. You may use the entries in the table below.
Description Origin leg - LAX/IAD Onward Leg - IAD/LHR
Display seat map for

4G1C* 4G1*
origin leg and onward
leg.
Reserve seat for segment

1 origin leg：seat number 4G1C/12A-2.1 4G1/8A-2.1
12A onward leg：seat
number 8A
Cancel seat for segment 1

origin leg：seat number 4GX1C/12A 4GX1/8A
12A onward leg：seat
number 8A
PASSENGER EMAIL ADDRESS AND EMAIL FUNCTION
The Passenger Email Data Field is used to store email addresses of clients to facilitate the
Sabre TripCase function. Passengers will receive an email for them to access their travel
itinerary on the internet through the TripCase website or App on their Smartphone. Besides the
itinerary details, passenger can also get more information about the destination like local
weather, city information and etc. With the TripCase App, the travellers can manage all their
trips (past/present/future) and they can opt to share details with their friends, families and
colleagues if required.
Function Identifier for Email address entry is “PE”.
Create Email Address

Step 1:
Select: Helper Apps
Documents & Messaging
Step 2:
Fill in the mask and click “Send”.
System will send entry as follows:
O« 6SABRE§EMR¥A1«
Sample of Itinerary in TripCase Sample of Itinerary in email

for Registered users
Summary Of Passenger Email Address Entries
Entry Explanation
Email address of Pax 1.1
If the email contains the “_” i.e. underscore, you
PE¥TOM--LIU@YAHOO.COM¥-1.1
should type “-” “-” twice. It would be shown as “= =”
on the screen.
PE¥TOM.LIU@YAHOO.COM¥FR/MARY-1.1 Email address of Pax 1.1 with sender as MARY
PE¥TOM.LIU@YAHOO.COM¥CC/MAY-1.1 Email address of Pax 1.1 with in copy as MAY
PE¥TOM.LIU@YAHOO.COM¥BC/ANNA-1.1 Email address of Pax 1.1 with in blind copy as ANNA
Email address of Pax 1.1 with language preference
PE¥TOM.LIU@YAHOO.COM¥C-1.1
as Chinese
Code for Language：
C-Simplified Chinese，H-Traditional Chinese ，E-English (Default)， F-French，G-German
I-Italian， K-Korean， J-Japanese， T-Thai， S-Spanish，D-Dutch， P-Portuguese
EM¥N1.1, N2.1 End Transaction and send message to Pax 1.1 and 2.1
EMR End Transaction, send message and redisplay the PNR
 For the email address, system accepts special ASCII characters like @, %, &, +, etc except for the
underscore (_). Use two dashes, “”, to represent the underscore instead.
 The maximum of 63 characters per email entry including the function identifier and name
reference. Maximum of 27 PE fields may be entered into a single PNR.
 Multiple names may be attached in a single entry, for example:
PE¥GLENN@YAHOO.COM¥TO/GLEN1.1,2.1. Maximum of 30 passenger names/select may be
attached in a single entry.
 When a passenger’s name is changed (deleted), all email info associated with that passenger is
also changed (deleted) in the PNR and written to history.
Display Passenger Email Address

Entry：*PE
System response:
*PE«
EMAIL ADDRESS
1.¥LAYKUAN==TAN@SABRE.COM¥ 1.1 TAN/LAYKUANMS
Modify / Delete Passenger Email Address

Function Entry
PE1¥LKTAN@YAHOO.COM¥-1.1
System Response:
Modify PE1¤¥TLK@GMAIL.COM¥-1.1«*
*PE«
EMAIL ADDRESS
1.¥TLK@GMAIL.COM¥ 1.1 TAN/LAYKUANMS
Delete one item PE1
Delete a range of PE1-4
item
Itinerary Printing
OBJECTIVES
* Use the entry to add in Remarks in the PNR

* Print a detailed itinerary that is easily understood by traveler
* Obtain a hardcopy printout that is similar to Sabre Emulator Screen display
REMARKS
Remarks are used for storing information into the PNR. Information in the remarks will not be sent to any
airlines.
Function identifier for Remark is “5”
Entry format: 5<free text with a maximum of 7Ø characters>
Sample entry：5 PAX RQ DELIVER TKT 5 DAYS BEF DEP
Summary of remarks ：
Type of remarks Entry Explanation
General Remark 5PSGR RQ TKT 5 DAYS BEF DEP General info
Historical 5H-FARE QUOTED SGD685 NETT Remarks will be recorded in the
Remark history
Remarks will be printed in the
Invoice Remark 5-CHECK
tickets as the form of payment
5¥S1 TAXI FEE FROM AIRPORT Remarks will be printed on the
Itinerary Remark
TO HOTEL MUST BE PAID IN itinerary printout
RMB
ITINERARY REMARKS
Unlike the PNR, the information printed on the itinerary printing is easily understood by travelers.
Beside the PNR information which is for the airline and agency’s operation, you can add
information specifically for the traveler. Information could be stored as Itinerary Remarks which
can be associated to the different segments in the itinerary.
Type of
Entry Explanation
Itinerary
remarks
Opening, i.e. 5¥SØYOUR ITINERARY IS
before segment 1 AS FOLLOWS 5¥ Function
5¥S2FREE SHUTTLE identifier SØ segment
Segment 2 related
SERVICE FROM AIRPORT TO Ø
Closing i.e. after HOTEL
5¥PLEASE REMEMBER TO  mandatory
the last segment BRING YOUR PASSPORT space YOUR
ITIN。。free text
 For each PNR, up to a maximum of 9999 remarks is allowed.
 For each remark, up to a maximum of 7Ø characters is allowed.
 When the segment is cancelled, the associated remarks will not be cancelled.
DISPLAY ITINERARY REMARKS

Remarks Entry System response
*¥«
REMA
All Itinerary Remarks *¥ RKS
1.¥S0 YOUR ITINERARY IS AS FOLLOWS
2.¥S2 FREE SHUTTLE SERVICE FROM AIRPORT TO HOTEL
*I2«
Specific segment &
*I2 2 TG 641Y 28AUG 4 NRTBKK GK1 1100 1530 /E
its associated 2.¥FREE SHUTTLE SERVICE FROM AIRPORT TO HOTEL
remarks *I0«
1 UA 804Y 20AUG 3 SINNRT GK1 0715 1515 /E
Whole itinerary &
*IØ 2 TG 641Y 28AUG 4 NRTBKK GK1 1100 1530 /E
its associated 2.¥FREE SHUTTLE SERVICE FROM AIRPORT TO HOTEL
remarks 3 TG 411Y 01SEP 1 BKKSIN GK1 1300 1620 /E
MODIFY & DELETE ITINERARY REMARKS
Entry Explanation
52¥S2SHUTTLE SERVICE FROM Modify item 2 in the remarks field
AIRPORT TO HOTEL IS CHARGEABLE
51 Delete item 1 in the remarks field
51-3 Delete item 1 to 3 in the remarks field
51,3 Delete item 1 and 3 in the remarks field
ITINERARY PRINTING
You must retrieve the PNR before making the following entries. The Itinerary will be printed on the OKI
printer.
Entry Explanation
DIT¥DPI Print Itinerary
DIT¥DPI¥R Print Itinerary and redisplay PNR
DIT¥DPI¥S1-5¥N2.1-4.1 Print segment 1 to 5 for pax 2.1 to 4.1
DIT¥DPI¥S1/2¥N3.1/4.1 Print segment 1 & 2 for pax 3.1 to 4.1
ITINERARY SERVICES
The itinerary will be displayed on the screen and you can choose to print, or email or fax to your customer.
*N*I*P3S«
2 ARNK
Step 1: 3 PGOPENY 25MAY 3 HKGBKK DS5
4 PG 961Y 30MAY 1 BKKSIN GK5 1445 1920
Retrieve the PNR, click on /E GENERAL FACTS
Itinerary under the Red 1.SSR INFT NH NN1 SINNRT0902Y12M 4.1
TAN/LAYKUANMS AY/TAN/MAYMISS/01JAN15
Apps 2.SSR INFT PG NN1 BKKSIN0961Y30M 4.1
TAN/LAYKUANMS AY/TAN/MAYMISS/01JAN15
3.SSR CHLD NH HK1/02FEB09 4.2 TAN/MICHAELMSTR
4.SSR CHLD PG HK1/02FEB09 4.2 TAN/MICHAELMSTR
5.SSR CHLD NH HK1/01MAR09 4.2 LIM/JESSICAMISS
6.SSR CHLD PG HK1/01MAR09 4.2 LIM JESSICAMISS
Step 2.
You will be able to preview
the itinerary which will be
part of the content of the
email that you will be
sending to the passenger.
The itinerary remarks will

also be shown in the
respective areas which you
have inserted them in. Font
settings are available in the
toolbar at the top.
You can also use entries to
activate the Itinerary Red
App. ITIN¥N1.1
ITIN¥S2/3
ITIN¥N1.1¥S
2/3
Step 3:
You have the option to Print, Fax,
Save or Email to the traveler
from Itinerary Red App. Email
programs supported at Lotus
Notes, Outlook and Windows
Live Mail.
HARDCOPY PRINTING
You can print information from the Sabre system to the OKI printer, without first displaying them on the
screen.
Entry Explanation
PTRDCHBQC Print PNR (PNR address is DCHBQC）
PTRY/MKT/SG1/P5 Print DRS page
CHECK PRINTER DESIGNATION & STATUS

Upon agent sign-in, the printers would be automatically designated. Hence, if you encountered any
problems in printing, please check the status of the printers.
Printer Status
Entry: *S*P
System response：
*S*P«
V718.V718*AMD..A
ACTIVE AGENT – MD MARVIN DY – 1214 – V718
H1-9A85B3 I-9A85B3
Explanation for the last line:

H1 Hardcopy Printer, printer address as 9A85B3
I Itinerary Printer, printer address as 9A85B3
Printer Designation & Undesignate Printer
Entry System response

Itinerary Printer
Response 1：printer successfully designated
To
DSIV9A85B3«
designate: OK PTR ASSIGNED
DSIV9A85 Response 2：printer has already been designated
B3 DSIV9A85B3«
PTR ALREADY ASSISGNED
where：
To un- DSNO«
designate OK PTR UNASSIGNED
DSNO
Hardcopy Printer
Response 1：printer successfully designated
PTR/9A85B3 PRINTER DEISGNATED
where： Response 2：printer has already been designated

PTR/ is Hardcopy printer 9A85B3 STILL DESIGNATED
9A85B3 is the printer
address
PTR/END
PRINTER UNDESIGNATED
PTR/ is Hardcopy printer
END is undesignate
printer

PNR Optional Functions
OBJECTIVES
* Divide a PNR in order to modify itinerary segment for specific passenger(s)

* Learn the entry that allows a Travel Agency to view PNRs of another Travel Agency

PNR DIVIDE
When one or more passengers wish to change, cancel or modify the itinerary such that it is
different from the other passenger(s) of the PNR, you need to divide out the passenger(s) who
requested for the changes. As a result, a NEW PNR is created.
Beside the above scenario, you should not divide the PNR or the segments may be cancelled by
the airlines.
The divide should be done only after you have received the airline record locator for all segments
in the itinerary.
Steps For PNR Divide

It takes 7 steps to complete the PNR Divide process. The steps must be done in order and NO
skips should be ignored. Otherwise, you will have to start from step 1.

NHMZAA
1.1LEE/GRACEMS 2.1TAN/RICHARDMR
Step 1: 1 SQ 862E 10JAN 7 SINHKG HK2 1100 1445 /DCSQ*QXUHLY /E
Retrieve 2 SQ 861E 20JAN 3 HKGSIN HK2 1600 1950
/DCSQ*QXUHLY /E TKT/TIME LIMIT
Origi PNR 1.TAWV71803JAN009/0400
A/ PHONES
nal Entry： *NHMZAA 1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO
DISPLAY TICKET RECORD – NOT PRICED
PNR This PNR is GENERAL FACTS
referenced as 1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE
XXLD RECEIVED FROM – ANNA
Original PNR V718.V718*AVG 0146/30APR15 NHMZAA H
D2.
1«
Step 2: NYW
Mr Richard TAN HYG
(item 2.1) would like 1.1TAN/RICHARDMR
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ /E
to change his 2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950
itinerary. /DCSQ /E TKT/TIME LIMIT
1.TAWV71803JAN009/0400
A/ PHONES
Use the following 1.SIN 62200011 STNS TRAVEL/MARK-A
entry to divide Mr PASSENGER DETAIL FIELD EXISTS – USE PD TO
Ne Richard TAN DISPLAY TICKET RECORD – NOT PRICED
GENERAL FACTS
w 1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE
P Entry：D2.1 XXLD REMARKS EXIST – USE *P5 TO DISPLAY
N RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NYWHYG H
R
Where Note:
D Function identifier NEW PNR is created for Pax 2.1 – Mr Richard TAN
with the PNR record locator as NYWHYG。
2.1 Pax name item Although the PNR record locator is available, this PNR
is not saved into Sabre system yet. Hence, you should
complete the 7 steps.
Step 3:
Modify the PNR as X2«
NEXT REPLACES 2
per pax request. 0SQOPENE20JANHKGSINDS
1«
02 SQ OPEN E 20JAN HKGSIN DS01
e.g. *A«
1. cancel NYW
return HYG
1.1TAN/RICHARDMR
segment 1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ /E
2 SQOPENE 20JAN 3 HKGSIN
Entry ： X2 DS1 TKT/TIME LIMIT
1.TAWV71803JAN009/0400
A/ PHONES
2. book OPEN 1.SIN 62200011 STNS TRAVEL/MARK-A
segment PASSENGER DETAIL FIELD EXISTS – USE PD TO
Entry: GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE
0SQ XXLD REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
OPEN20JAN V718.V718*AVG 0146/30APR15 NYWHYG H
HKGSIN DS1
3.Display the PNR

Step 4:
1. As the passengers 3OSI SQ TCP2 SINHKG LEE/GRACEMS«*
6RICHARD«*
in both PNRs are still *A«
traveling together on NYW
SINHKG HYG
1.1TAN/RICHARDMR
Ne segment，you 1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ /E
w should inform the 2 SQOPENE 20JAN 3 HKGSIN
DS1 TKT/TIME LIMIT
P airline using OSI TCP 1.TAWV71803JAN009/0400
N item as follows. A/ PHONES
R Entry： 1.SIN 62200011 STNS TRAVEL/MARK-A
3OSI SQ TCP2 DISPLAY TICKET RECORD – NOT PRICED
SINHKG LEE/ GENERAL FACTS
1. SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD
GRACE MS 2.OSI SQ TCP2 SINHKG
2. enter received LEE/GRACEMS REMARKS EXIST – USE
from as *P5 TO DISPLAY RECEIVED FROM –
ANNA
Entry: 6RICHARD V718.V718*AVG 0146/30APR15 NYWHYG H
3. display PNR
Entry：*A
Step 5: F«
RECORD
File the NEW PNR FILED
NHMZAA
Entry：F 1.1LEE/GRACEMS
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*QXUHLY /E
2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950
1.TAWV71803JAN009/0400
A/ PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
GENERAL FACTS
1.SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE
XXLD REMARKS EXIST – USE *P5 TO DISPLAY
RECEIVED FROM – ANNA
V718.V718*AVG 0146/30APR15 NHMZAA H
Note: the Original PNR will be displayed after the F entry.

Step 6:
1. Inform airline of 3OSI SQ TCP2 SINHKG TAN/RICHARDMR«*

6RICHAR
the party travelling D«* ER«
NHMZAA
together on segment 1.1LEE/GRACE
SINHKG MS
Entry： 2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950
3OSI SQ TCP2 1.TAWV71803JAN009/0400
SINHKG A/ PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A
TAN/RICHARD PASSENGER DETAIL FIELD EXISTS – USE PD TO
MR DISPLAY TICKET RECORD – NOT PRICED
GENERAL FACTS
2.OSI SQ TCP2 SINHKG
enter received from as TAN/RICHARDMR REMARKS EXIST – USE
Entry: 6RICHARD *P5 TO DISPLAY RECEIVED FROM –
ANNA
End Transaction
and redisplay
PNR
Origi
Step 7:
Check the PNR to NHMZAA
nal 1.1LEE/GRACE
confirm the PNR MS
PNR Divide process is 2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950
successfully done. /DCSQ*QXUHLY /E TKT/TIME LIMIT
1.TAWV71803JAN009/0400
A/ PHONES
1. Ignore and 1.SIN 62200011 STNS TRAVEL/MARK-A
redisplay PNR DISPLAY TICKET RECORD – NOT PRICED
Entry：IR GENERAL FACTS
2.OSI SQ TCP2 SINHKG
TAN/RICHARDMR REMARKS EXIST – USE
2. Display Divide *P5 TO DISPLAY RECEIVED FROM –
remark ANNA
Entry ： *P5
*P5«
REMA
RKS
3. Retrieve New PNR 1.DIVIDED/V718*AVG 0147/30APR15 NYWHYG
2.H-SPLIT TO/014745/30APR15 NYWHYG 02/02 01/01 LEE/GRACEMS
Entry： *NYWHYG
Explanation of Divide Remark – 1st line
1. The PNR is divided by travel agency with PCC as
V718, consultant with initial VG.
2. The PNR is divided at 0147/30APR – Sabre
system time
PNRs After Divide
Ms Grace Lee –Original PNR Mr Richard Tan –Child PNR
NHMZAA NYWHYG
1.1LEE/GRAC 1.1TAN/RICHARD
EMS MR
1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*QXUHLY /E 1 SQ 862E 10JAN 7 SINHKG HK1 1100 1445 /DCSQ*DQAXAB /E
2 SQ 861E 20JAN 3 HKGSIN HK1 1600 1950 /DCSQ*QXUHLY 2 SQOPENE 20JAN 3 HKGSIN
/E TKT/TIME LIMIT DS1 TKT/TIME LIMIT
1.TAWV71803JAN009/0400 1.TAWV71803JAN009/0400
A/ PHONES A/ PHONES
1.SIN 62200011 STNS TRAVEL/MARK-A 1.SIN 62200011 STNS TRAVEL/MARK-A
PASSENGER DETAIL FIELD EXISTS – USE PD TO PASSENGER DETAIL FIELD EXISTS – USE PD TO
DISPLAY TICKET RECORD – NOT PRICED DISPLAY TICKET RECORD – NOT PRICED
GENERAL FACTS GENERAL FACTS
1. SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE XXLD 1. SSR ADTK 1B TO SQ BY 29NOV SIN 1800LT ELSE WILL BE
2.OSI SQ TCP2 SINHKG XXLD
TAN/RICHARDMR REMARKS EXIST – USE 2.OSI SQ TCP2 SINHKG
*P5 TO DISPLAY RECEIVED FROM – LEE/GRACEMS REMARKS EXIST – USE
ANNA *P5 TO DISPLAY RECEIVED FROM –
V718.V718*AVG 0146/30APR15 NHMZAA H ANNA
V718.V718*AVG 0146/30APR15 NYWHYG H
*P5«
REMA *P5«
RKS R
REMA
For the new PNR, you should receive new record locator for the airline segment.
Otherwise, please contact the Sabre Helpdesk for assistance.
Quick Reference For PNR Divide

Step Details Entry
Original PNR
Step Retrieve original PNR *NHMZA
1 Divide name item 2 ：TAN/RICHARD MR A
D2
Step Divide name item 2.1 D2.1

2 Divide multiple names item 2 & 3.1 D2*3.1
Divide multiple names item 1 to 3 D1-3
New PNR
Make necessary changes to the itinerary
OSI TCP 3OSI▲SQ▲TCP2 SINHKG LEE/GRACE MS
Step
3 Enter received from 6RICHAR
Display PNR D *A
Step File PNR F
4
Original PNR
Make necessary changes to the itinerary
OSI TCP 3OSI▲SQ▲TCP2 SINHKG TAN/RICHARD MR
Step
5 Enter received from 6RICHAR
Display PNR D *A
Step End transaction & redisplay PNR ER
6 Ignore & redisplay PNR IR
Step Divide remark to get the record locator of the new PNR *P5
7 Retrieve new PNR *NYWHY
G
WHOLESALE TICKETING
Sabre Wholesale Ticketing provides the ability for sub-agents to assign their PNRs to other
Sabre Ticketing agents to issue tickets on their behalf. These agents could be wholesalers or
associated agents or just any Sabre ticketing agent. This facility however still maintains the high
level of PNR security for the original booking agent as it allows only limited PNR data to be
transferred.
1st Wholesaler
When the PNR is ready for ticketing, the sub-agent can use the 5WT- entry to authorize the wholesaler to
retrieve the PNR and issue tickets. After the wholesaler has issued the ticket, the sub-agent should disable
the viewership.
Please note that the wholesaler will not be able to see information likes remarks, hotel bookings and
history. Similarly, the sub-agent will not be able to see information relating to ticketing.
Turn ON WT Turn OFF WT

Entry 5WT- V718/ON 5WT- V718/OFF
5WT- Function 5WT- Function
Explanation Identifier V718 / Identifier V718 /
Wholesaler’s Wholesaler’s
PCC ON Turn ON PCC OFF Turn OFF
System Response:
5WT-V718/ON«*
*N*I*P5«
2 ARNK
3 PGOPENY 25MAY 3 HKGBKK DS5
4 PG 961Y 30MAY 1 BKKSIN GK5 1445 1920 /E
REMARKS
1.WT-V718/ON
2nd Wholesaler
If the 1st wholesaler is not able to issue ticket, they may authorize a 2nd wholesaler to do the
fulfillment using the 5WS- entry.
Turn ON WS Turn OFF WS

Entry 5WS- D7H8/ON 5WS- D7H8/OFF
5WS- Function
5WS Function Identifier
Identifier D7H8 / 2nd
Explanation D7H8 / 2nd Wholesaler’s
Wholesaler’s PCC
PCC OFF Turn OFF
ON Turn ON
Do’s And Don’ts For Wholesaler
 Both the 1st and the 2nd Wholesaler Agents can retrieve the endorsed PNR either by Sabre
Record locator or by flight details.
 Certain modifications can be made to the endorsed PNR like input of ticketing information e.g.
pricing, ticket issuance, and voiding ticket from PNR. Modification of passenger data fields such as
division, seat assignments and SSR request are not permitted. The displaying of any portion of the
PNR other than the Itinerary, Phone, Name, Ticketing and Received Field is not allowed.
 Adding of SSR/OSI ticket number manually in the system is not permitted. However, the 7TTK
function is allowed.
 All the facilities provided for the 1st wholesaler agent are made available to the 2nd
wholesaler except the 2nd wholesaler agent cannot view and modify the Phone Field and
Invoice Remarks
Queue System
OBJECTIVES
* Understand the use of Queue System

* Find out how many Messages / PNRs in a queue
* Access PNRs from the Queue
* Work / Action on PNRs that are seen on a queue
QUEUE SYSTEM
The Queue System is like an electronic file cabinet that maintains PNRs and messages. The
Queue System informs agencies of the many changes that occur to their clients’ reservation. For
instance, a PNR is placed on queue when a flight is affected by schedule change. Queues are
an essential part of a travel agency’s daily operation and can be accessed and worked on at your
convenience.
It is the responsibility of the travel consultation to check on queues several times a day, so that
their clients can be updated on any changes to their PNR/reservations.
There are 2 types of Queues:

1. Message Queues
2. PNR Queues
Message Queues
The following Message Queue letters are designed for, but not restricted to, the following types
of messages
QUEUE TYPES FUNCTION
G General Messages
S Supervisory Messages
N Notification Messages
C Commercial Messages
A Auxiliary Messages
PNR Queues
PNR queues are numbered from Ø to 511 where queues Ø to 49 are system-defined queues
and 5Ø – 511 are subscriber queues. The system-defined queues are designed for, but not
restricted to, the following functions as shown in the table below.
QUEUE NUMBER FUNCTION
Ø Basic PNR – urgent (departure within 72 hours)
1 Basic PNR – non-urgent
2 Car / Hotel / Tour Confirmation Numbers
5 Airline schedule changes within 72 hours
6 Airline schedule changes beyond 72 hours
7 HX status code received
9 TAW – Tickets to print
17 Waitlist confirmation – urgent (departure within 72 hours)
18 Waitlist confirmation – nonurgent
24 Pre-Reserved Seat confirmations
25 Pre-Reserved Seat unable to confirm
28 Answerback queue
5Ø– 511 Subscriber usage
 Queues Ø and 1 include all carriers and are for use with groups, corporate bookings, meals and
special service confirmations.
 Queues 5, 6, 17, 18, 24 and 25 include changes from all carriers.

Sabre Basic Course: Manual

Uploaded by

Copyright:

Available Formats

Sabre Basic Course: Manual

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Sabre Basic Course: Manual

Uploaded by

Copyright:

Available Formats

Sabre Basic Course

This documentation is the confidential and

Sabre, the Sabre logo design, Format Finder help

10-Jan-17 Sabre Basic Course Page | 1

 Understand the commonly used Air Travel Terminology

Term to identify the passenger’s flight itinerary

Arrival Not Known; it is a term used in CRS / GDS booking.

List of flights that the passenger is scheduled to take.

Online A connection that requires a change of planes on same airline.

City/ IATA designated codes for cities, airlines and airports.

Section of seating in the airline.

ETD Estimated time of departure

Computer Airline-owned computerized reservation system to facilitate interactive

Reservations made for 1 – 9 passengers.

A person who has reached his/her 2nd-11th birthday as at the date of

 + For example, SLXIHM is the entry to

’ Used in the entry as prefix to option.

End item key

10-Jan-17 Sabre Basic Course Page | 10

Sabre Work Area

Application Side Area

10-Jan-17 Sabre Basic Course Page | 11

Ref. label Explanation

About Sabre Passcode

About the New Passcode

Explanation of the 1st line on the response:

Summary of Sign In Entries

Common Error Responses

System Response (Multiple Tabs Work Area):

TO CHECK ACTIVITIES IN ALL SIGNED - IN WORK AREAS

W/CC Function Identifier

W/AP Function Identifier

W/AL Function Identifier

City / Airport Code / Airline Code

W/EQ Function Identifier

Encoder / Decoder Mask

Step 1: Click on Tools on the Menu Bar

Click on the drop

Choose either the

Type in at the Text

The respective Code

Extended Search / 14 Days Schedule

¥CX Specific airlines schedule

01MAR FRI 15M FRI SIN/Z¥8 HKG/

10-Jan-17 Sabre Basic Course Page | 20

10-Jan-17 Sabre Basic Course Page | 21

City Pair Availability

01APR MON MNL/Z¥8 HNL/HST-18

Explanation of the response:

City Pair Availability Entries

City Pair Availability Mask

Click on “Go” to get the City

* Display Direct Access Availability

DIRECT ACCESS AVAILABILITY

SV RESPONSE Availability response is coming from the airline seat

DIRECT ACCESS AVAILABILITY ENTRIES

Check the “Direct Access”

OTHER DIRECT ACCESS FUNCTIONS

* Verify the Flight Information from the system