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    Performance and Compensation Management - HRM 522 (Sec-1) : Case Study (4.1/4.3/4.4)

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    Md. Khairul Bashar
    This document contains a case study prepared by Md. Khairul Bashar for Dr. Md. Mesbah Uddin at East-West University, Dhaka, on December 19, 2021. The case study includes questions and answers related to determining factors of employee performance, methods for improving performance, approaches for measuring performance, and steps for deliberate practice.

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    Performance and Compensation Management - HRM 522 (Sec-1) : Case Study (4.1/4.3/4.4)

    Uploaded by

    Md. Khairul Bashar
    32 views3 pages
    This document contains a case study prepared by Md. Khairul Bashar for Dr. Md. Mesbah Uddin at East-West University, Dhaka, on December 19, 2021. The case study includes questions and answers related to determining factors of employee performance, methods for improving performance, approaches for measuring performance, and steps for deliberate practice.

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    This document contains a case study prepared by Md. Khairul Bashar for Dr. Md. Mesbah Uddin at East-West University, Dhaka, on December 19, 2021. The case study includes questions and answers related to determining factors of employee performance, methods for improving performance, approaches for measuring performance, and steps for deliberate practice.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    32 views3 pages

    Performance and Compensation Management - HRM 522 (Sec-1) : Case Study (4.1/4.3/4.4)

    Uploaded by

    Md. Khairul Bashar
    This document contains a case study prepared by Md. Khairul Bashar for Dr. Md. Mesbah Uddin at East-West University, Dhaka, on December 19, 2021. The case study includes questions and answers related to determining factors of employee performance, methods for improving performance, approaches for measuring performance, and steps for deliberate practice.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Performance and Compensation Management – HRM 522 (Sec-1)

    Case Study (4.1/4.3/4.4)

    Prepared By
    Md. Khairul Bashar
    Id: 2020-3-91-026
    Student East-West University

    Prepared For
    Dr. Md. Mesbah Uddin
    Adjunct Faculty of Business Department
    East-West University, Dhaka

    Date 19/12/21

    Case Study 4.1


    Q1: Answer: From the determinants of performance we have known that (“Performance =
    Declarative Knowledge x Procedural Knowledge x Motivation”) and as a Manager, I can see
    the lack in ‘Procedural knowledge’ causing poor performance. Though she is high in
    declarative knowledge and motivation, she has lacked presentation skills as well as she is unable
    to answer due to her lack of feedback ability. So having such skill deficiency leads her to poor
    performance.

    Q2: Answer: To improve her performance she could attend several training programs like public
    speaking and interpersonal skill improvement which might help her to cope with the fear. Such
    training programs are designed and developed in a way that helps individuals to identify the area
    they should work on and provide or guide with several tools that helps improve employee
    performance

    Case Study 4.3


    Q1: Answer: Based on the case description Paychecks should use a combination of both
    behavioral and result-in approaches to measuring employee performance.

    Q2: Answer: Job descriptions that apply to the job of account executive are checked below:

     Acting as primary contact for the client during the conversion process.
     Supporting clients during the first few payrolls
     Completing the required documentation to turn the client over to customer service for
    ongoing support.
     Scheduling and making client calls and, when necessary, supporting sales representatives
    in presales efforts

    From the case, it is mentioned account executive needs to perform sales activity as well and need
    to attend the professional meeting and retail trade show means they need someone who will be
    good at multi-tasking and will perform more than the specific task. The job description we have
    checked also includes some activity beyond the specific task so perform the job effectively and
    efficiently they need an individual who will be good at performing the regular task like support
    in account opening, documentation support, on the other hand, someone who will be sharp
    behavioral approach like Pre Sales and After sales support, Taking responsibility of the client as
    a primary so that consumer have the faith on the company as well as the brand. So considering
    all these Paychecks should choose the combination of both behavioral and result-in approaches
    to measuring employee performance.

    Case Study 4.4


    Q1: Answer: Deliberate practice involves the following five steps:
    1. Approach performance to get better and better.
    2. As you are performing, focus on what is happening and why you are doing things the
    way you do.
    3. Once your task is finished, seek performance feedback from expert sources, and the more
    sources the better.
    4. Build mental models of your job, your situation, and your organization.
    5. Repeat steps 1–4 continually and on an ongoing basis.

    Q2: Answer: Ricardo’s only fear is public speaking accept this area he is an excellent performer
    at his job. I think to overcome his fear he should approach it, she could search on internet where
    will get many contents to improve her performance. She could choose any of the content and
    start working on her presentation skill on the other hand she should speak openly regarding her
    deficiency with the team member so that they can also help to improve her performance by
    having demo presentations and providing feedback to each individual. He could seek suggestions
    from his manager regarding his area of lickings or someone who has the expertise in public
    speaking may help him to perform better on the final.

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