2010 Finalterm 6 Papers Solvedwith Ref

MGT502- Organizational Behaviour
Composed By Faheem Saqib
2010 Final term 6 Papers Solved with Ref
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FINALTERM EXAMINATION
Spring 2010
MGT502- Organizational Behaviour (Session - 4)
Ref No:
Time: 90 min
Marks: 69
Student Info
StudentID:
Center: OPKST
ExamDate: 08 Aug 2010
Question No: 1 ( Marks: 1 ) - Please choose one
Which dimension of the Big Five model refers to be pleasant and accommodating in social
situations?
► Extroversion
► Openness to experience
► Emotional stability
► Agreeableness
P 34
The ability of a person to manipulate his/her emotions according to a given situation is

called________________.
► Emotional Intelligence
► Emotional Constraints
► Affective Emotions
► Cognitive dissonance
Relevant personal characteristics affecting perception of the perceiver are:
► Attitudes
► Interests
► Past experiences
► All of the given options
P 44
According to attribution theory, which of the following is an internally caused behavior?
► Working late in order to get a promotion

P 48
► Arriving at work late because heavy traffic
► Working weekends because of your employer’s orders
► Depending on luck for success
Which of the following statements is NOT an example of stereotyping?
► There is no need to offer child-care to him; men aren’t interested in child care
► Don’t hire an older worker; they can’t learn new skills
► She was good at her last job, so she will be good at this one
P 46
► She won’t relocate for a promotion, since women don’t relocate
Teams generally have a(n) _____________ impact on employee motivation.
► Inconsistent
► Positive
► Discouraging
► Neutral
Bilal tells his boss only what he believes the boss wants to hear. Bilal is engaging in:
► Filtering
P 97
► Defensiveness
► Selective perception
► Selective selection
Which of the following communication function is performed, when employees are required to
follow their job description or to comply with company policies?
► Control
► Motivation
► Information
► Emotional expression
Which of the following is the most effective communication network for facilitating the
emergence of a leader?
► Chain
► All-channel
► Wheel
P 100
► Direct
The transactional and transformational leadership should be viewed as:
► Opposing approaches to accomplishing goals

► Subcomponents of situational leadership
► Building blocks of charismatic leadership
► Cumulative forms of leadership
One reacts to _____ power out of fear of the negative consequences if one fails to comply.
► Legitimate
► Coercive
► Punitive
► Referent
Dependency is inversely proportional to which of the following statement?
► The level of an individual’s personal power

► The number of alternative sources of a particular resource
P 115 Dependency is inversely proportional to the alternative sources of supply.
► The type of informational analysis conducted in a situation
► The financial resources required to solve a problem
Most organizations develop multiple suppliers rather than give their business to only one in order
to:
► Maximize power
► Increase information
► Reduce dependency
► Develop interdependence
Which type of conflict will you experience among the multiple roles in your life, like role of a
father and a manager?
► Intergroup Conflict
► Interpersonal Conflict
► Interrole Conflict
P 124 Interrole Conflict - a person’s experience of conflict among the multiple roles in his/her life
► Intrarole Conflict
Ali wants to buy a motor bike. He goes to the showroom and sees different models of bikes. He
likes one of them very much and wants to purchase it. He asks the price from dealer which is
more then his range. Both of them then negotiate over price. This is an example of:
► BATNA
► Distributive negotiation
P 132
► Integrative negotiation
► Third party negotiation
Which of the following is NOT a common success criteria for any organizational structures?
►Decentralized reporting
►High residual mass
►Permanent monitoring
►Rapid response
A tall, centralized hierarchy of authority and top-down communication and decision making are
characteristics of which of the following organizational structures?
►Organic structure
►Matrix structure
►Mechanistic structure
►Functional structure
Which of the following term defines how job tasks are formally divided, grouped, and
coordinated?
►Organizational structure
►Work specialization
►Departmentalization
►Organizational behavior

Which of the following organizational design superimposes product or project based design on
existing function-based design?
►Matrix Structure
►Functional Structure
►Divisional Structure
►Holding structure
Giving workers more control over how a task is to be completed often leads to job enrichment
because:
►Workers can think out their own way of tackling the task
►Change their pattern of working when they want
►Feel more responsible for achieving the end product
►All of the given options
Which one of the following best describes the process of interaction and integration among the
people, companies, and governments of different nations, driven by international trade and
investment and aided by information technology?
►Reengineering
►Globalization
►Encroachment
►IT-Era
Implementing ISO often gives the following advantages EXCEPT:
►Create a more efficient, effective operation

►Increase customer satisfaction and retention
►Reduce international trade
►Reduce waste and increases productivity
Which one of the following is NOT an example of regional economic alliances?
►European Union
►Democratic Union of Hungarians
P 204 Regional economic alliances
–European Union (EU).
–North American Free Trade Agreement (NAFTA).
–Caribbean Community (CARICOM).
–Asia-Pacific Economic Co-operation Forum (APEC).
►North American Free Trade Agreement
►Caribbean Community
A technical specialists working with a reputable organization is allowed to continue to contribute

his expertise to the company without having to become manager. He makes recommendations in
a wide range of business areas, participates in high level decisions, and acts as mentor to other
employees. This situation is represented by which one of the following option?
►Traditional career path
►Network career path
►Lateral skill path
►Dual career path

P 166
Individual career counseling and information services are part of which one of the following
career development phase?
►Assessment phase
►Direction phase
P 168 The Direction Phase
This involves determining the type of career that employees want and the steps they
must take to make their career goals a reality.
1. Individual career counseling
2. Information services
►Development phase
►Decline phase
Performance is a function of which of the following factors?

►Skill, willingness to act and reward
►Ability, motivation and opportunity
P 21 in flow chart
►Knowledge, skills and abilities
►Tasks, incentives and rewards

Responding to changes in external or internal environment is called:
►Incremental Change
►Anticipatory change
►Radical Change
►Reactive change
P 179 Reactive Changes:
Responding to changes in the external or internal environment.
Which of the following is NOT a primary force for change in organizations?
►Technology
►Social trends
►Economic shocks
►Decreasing skill sets
Ability to understand what is read or heard and the relationship of words to each other is called
_______.
►Verbal comprehension
►Non verbal comprehension
►Perceptual speed
►Memory
Which of the following statements about gender difference in leadership is correct?

►There is no difference in leadership on the basis of gender
►Women leaders are not good at negotiation
►Men leaders seem to be more supportive and patient
►Women tend to adopt democratic leadership style
When individuals or groups throughout the hierarchy participate in decision making, authority is
considered to be:
►Formalized
►Efficient
►Specialized
►Decentralized

The aim of which of the following is to fundamentally change the way everybody in the
organization conceives his or her role?
►Downsizing
►Reengineering
P 154
►Formalization
►Specialization
Transmission of which of the following is the primary purpose of socialization?
►Core values to new members

P 174 Socialization
– The process that helps new employees adapt to the organization’s culture.
►Task demands
►Information associated with the realistic preview
►Information that allow future employees to master the job
Which of the following is the individual source of resistance to change?
►Structural inertia
►Threat to expertise
►Economic threat
P 181
►Threatened power
Which of the following is the organizational source of resistance to change?

►Fear of unknown
►New social relationship
P 181
ABC manufacturer is a local organization. The CEO of that organization is thinking of

expanding his business in international market. What can be the possible reasons of this
expansion?
►To earn foreign capital
P 15 Organizations expand globally to gain access to the valuable resources found throughout
the world.
Global expansion also provides an enlarged customer base and the opportunity for greater profit.
►To work with untrained labor
►To avoid cultural diversity
►To work under poor working conditions
PTCL has contracted with different recruiting agencies to provide human resource for its call
centers. It is an example of which of the following?
►Off shoring
►Outsourcing
P 204 Outsourcing –Contracting out of work rather than accomplishing it with a full-time permanent
workforce.
►Job migration
►Geocentric
Ali is working in an organization where his boss has a very authoritative personality. He always
threatens him by explanation calls and termination warnings. Which of the following factor is
causing stress for him?
►Supervisor
►Salary
►Security
►Safety
Which of the following performance management component is about summarizing the

performance and ranking the records?
►Planning
►Monitoring
►Rewarding
►Rating
P 198 Rating • Summarize performance • Assign the rating of record
Which of the following system comprises the processes and activities involved in performance
appraisals?
►Performance management
►Quality management
►Stress management
►Team management
Job rotation, understudy assignments, apprenticeship and formal mentoring programs are
examples of which of the following?
►On the job training

►Off the job training
►Simulation training
►Vestibule training
All of the following are examples of indirect compensations EXCEPT:
►Breaks
P 155
►Bounces
►Pensions
►Educational assistance
A manager performing the role of disseminator is most likely to do which of the following
activity?
►Speak in a Chamber of Commerce's meeting

►Hire a new Human Resource Manager for the company
►Inform subordinates about newly founded competitors
►Develop a new strategic five-year plan for the company
Which of the following is an example of positive emotions?
►Anger
►Sadness
►Pride
►Disgust
The banner ads on the different website that are large, bold graphics and have moving images are
grabbing attention of viewers due to which of the following external stimulus?
►Size and motion
►Novelty and familiarity
►Intensity and contrast
►Repetition and familiarity
The degree to which people in a country accept that power in institution and organizations is
distributed unequally is called:
►Terminal Values
►Power Distance
P 26 Power distance - The degree to which people in a country accept that power in institutions
and organizations is distributed unequally.
►Fairness
►Uncertainty Avoidance
The graphic portrayal of a two-dimensional view of leadership styles by Blake and Mouton is
known as:
►Least preferred co-worker scale

►Leader-participation model
►Autocratic-democratic continuum
►Managerial grid
P 107
In a manufacturing organization supervisors and plant managers have which of the following
type of authority?
►Line authority
►Functional authority
►Staff authority
P 147 in flow chart
Question No: 49 ( Marks: 3 )
What is the purpose of conducting the job analysis?
Answer
Job Analysis is the SYSTEMATIC process of collecting and making judgments about all the important
information related to a job.
1. Training
2. Personnel Selection
3. Job Evaluation, and
4. Performance Appraisal
Job analysis outcomes
1. Job description
2. Job specification
3. Job evaluation
.
Explain the role of 360 degree feedback in the measurement of performance.
Answer
The 360 Degree Feedback System as a performance measurement tool has experienced a
wide spread among companies wishing to improve their performance management
systems.
How the stress can be recognized?
Answer
Recognizing Stress
1. • Short-term physical symptoms
2. • Long-term physical symptoms
Short-term physical symptoms
1. • Faster heart beat
2. • Increased sweating
3. • Cool skin
4. • Cold hands and feet
5. • Feelings of nausea, or 'Butterflies in stomach'
6. • Rapid Breathing
7. • Tense Muscles
8. • Dry Mouth
9. • A desire to urinate
10. • Diarrhea
Long-term Physical Symptoms

1. • Change in appetite
2. • Frequent colds
3. • Illnesses such as:
4. • Asthma
5. • Back pain
6. • Digestive problems
7. • Headaches
8. • Aches and pains
9. • Feelings of intense and long-term tiredness
Internal Symptoms
• Worry or anxiety
• Confusion, and an inability to concentrate or make decisions
• Feeling ill
• Feeling out of control or overwhelmed by events
• Mood changes:
–Depression
–Frustration
–Hostility
• Helplessness
• Restlessness
• Being more lethargic
• Difficulty sleeping
• Drinking more alcohol and smoking more
• Changing eating habits
• Relying more on medication
Behavioral Symptoms
• Talking too fast or too loud
• Fiddling and twitching, nail biting, grinding teeth, drumming fingers,
pacing, etc.
• Bad moods
• Being irritable
• Defensiveness
• Being critical
• Aggression
• Irrationality
• Overreaction and reacting emotionally
• Reduced personal effectiveness
• Being unreasonably negative
• Making less realistic judgments
• Being unable to concentrate and having difficulty making decisions
• Being more forgetful
• Making more mistakes
• Being more accident prone
• Changing work habits
• Increased absenteeism
• Neglect of personal appearance

Differentiate between job description and job specification.
Answer
Job description
The job description is a document that provides information regarding the tasks, duties, and
responsibilities of the job. Job description takes on an even greater importance under the
Americans with Disabilities Act because the description of essential job functions may be
critical to a defense regarding reasonable accommodation.
1. Job Identification – contains the job title, the FLSA status, date, and possible space to
indicate who approved the description, the location of the job, the immediate
supervisor’s title, salary and/or pay scale.
2. Job Summary – should describe the general nature of the job, and includes only its
major functions or activities.
3. Relationships – occasionally a relationships statement is included. It shows the
jobholders’ relationships with others inside and outside the organization.
4. Responsibilities and Duties – The Department of Labor’s Dictionary of Occupational
Titles can be used for itemizing the job’s duties and responsibilities.
5. Standards of Performance – states the standards the employee is expected to achieve
under each of the job description’s main duties and responsibilities.
Job specification
Minimum acceptable qualifications that a person should possess to perform the job are
included in the job specification. Some of the items often included are requirements for
education, experience, personality, and physical abilities.
When the organizations opt for the process reengineering?
Answer
Process Reengineering
1. Process reengineering is described as "considering how things would be done if you could
start all over from scratch." It comes from the process of taking apart an electronics product and
designing a better version.
2. Michael Hammer coined the term as applied to organizations. Reengineering means
management should start with a clean sheet of paper—rethinking and redesigning those
processes by which the organization creates value and does work, ridding itself of operations
that have become antiquated in the computer age.
Three key elements:

• Identifying an organization’s distinctive competencies, assessing core processes, and
reorganizing horizontally by process
a. Distinctive competencies define what it is that the organization is more superior at
delivering than its competition.
b. Superior store locations, a more efficient distribution system, higher-quality products, more
knowledgeable sales personnel, or superior technical support
• Core processes transform materials, capital, information, and labor into products and
services that the customer values.
a. These range from strategic planning to after-sales customer support; management can
determine to what degree each adds value.
b. Process value analysis typically uncovers a whole lot of activities that add little value.
• Reengineering requires management to reorganize around horizontal processes.
a. This means cross-functional and self-managed teams
b. It means focusing on processes rather than functions.
c. One of the goals of reengineering is to minimize the necessary amount of management.
Spring 2010
Ref No: Time: 90 min
Marks: 69
Student Info
StudentID:
Center: OPKST
Dissatisfaction expressed through active and constructive attempts to improve the conditions is
called:
► Exit
► Voice
P 32
► Loyalty
► Neglect
Relevant personal characteristics affecting perception of the perceiver are:
► Attitudes
► Interests
► Past experiences
Hassan derives a great sense of belongingness, acceptance and friendship from his relationships
with his extended family. Which of Maslow’s needs is Hassan fulfilling through these
relationships?
► Self-actualization
► Esteem
► Social
► Physiological
Which of the following is the most likely explanation for the higher absentee rate of women in
the workplace?
► Women tend to have more illnesses that keep them from work than do men
► Traditionally, women have had the responsibility of caring for home and family
► Women tend to be less satisfied with their jobs than men
► Women tend to work in jobs that have less flexible schedules than men do
Which of the following is one of the drawbacks of group decision making?
► More knowledge through pooling of group resources

► More amount of time is required to make a decision
► Increased acceptance & commitment due to voice in decisions
► Greater understanding due to involvement in decision stages
What result does groupshift have on the decisions a group makes?
► They are less effective

► They are generally riskier
► They are made more quickly
► They are objectively incorrect
Sumeera has been working in a packaging company for last ten years. She is the most senior
employee of her department that’s why her manager frequently relies on her judgment.
Whenever manger goes out of city for work, he put Sumeera in charge because he knows she
will handle work efficiently in his absence. What type of trust relationship is this?
► Reward-based trust
► Knowledge-based trust
► Identification-based trust
► Deterrence-based trust
Asad and Saad are working in a company. There occurs a conflict between the two due to
different views on some decisions. Both are indulging in what type of conflict?
► Interpersonal Conflict
► Interorganizational Conflict
► Intergroup Conflict
► Person-role Conflict
A company redesigns the jobs of the workers in accounts receivables, so that instead of simply
billing customers, they will also be responsible for following up on non-payment, liaising
between customers and the departments billing them, and other related tasks. What term would
best be used to describe these changes?
► Job rotation
► Job enlargement
► Job enrichment
► Job sharing
A business firm that has extensive international operations in more than one foreign country is an
example of________________.
►National organization
►Multinational organization
►Foreign organization
►None of the given options
Which one of the following is NOT an example of regional economic alliances?
►European Union
►Democratic Union of Hungarians
►North American Free Trade Agreement
►Caribbean Community

Measuring performance, providing feedback and conducting progress review is called:
►Developing
►Leading
Setting Goals, establishing and communicating elements and standards is called:

Sensitivity training is also called:

►Laboratory Training
►Z- Groups
►Focus Groups
According to the career stage model, what are the four stages that people pass through in their
careers?
►Establishment, maintenance, subsistence, and withdrawal
►Establishment, maintenance, peak, and endowment
►Establishment, progression, advancement, and endowment
►Establishment, advancement, maintenance, and withdrawal
Performance evaluations are used as a mechanism for all of the following EXCEPT:
►Identifying training and development needs

►Monitoring the success of marketing strategies
►Determining promotions of employees
►Human resource planning
The primary or dominant values that are accepted throughout the organization are called:
►Uniform cultures
►Core values
►Cultural Liabilities
Which of the following is an example of change in the nature of the work force?
►Global Competitors
►Workplace attendance
►Mergers and consolidations
►Cultural diversity of employees
P 127 Increasing cultural diversity of the workforce should provide benefits to organizations.
Which of the following refers to the network of personal and social relations that is developed
spontaneously between people associated with each other?
►Formal organization
►Informal organization
►Business organization
►Government organization
Which emotions are the emotions an individual actually is experiencing, despite what
they might apparently show?
►Felt
►Displayed
►Conditional
►Exposed
Which of the following is the ability to affect the perceptions, attitudes, or behaviors of others?
►Control
►Legitimacy
►Coercion
►Influence
Ali strongly disagrees with the current strategic plan, but he is afraid that his vote against it at the
next meeting will hurt his chances for promotion. Ali schedules a dentist appointment for the
same time as the meeting in order to avoid the vote. Which political behavior technique has Ali
used?
►Building image
►Controlling the agenda
►Using outside experts
►Game playing
Techniques of political behavior include all of the following EXCEPT:

►Controlling the agenda
►Leveraging technology
►Building coalitions
►Using outside experts
Which of the following is least accurate about Ohio-State Study?
►High-high styles sometimes had negative relationship

►High-high leaders generally had superior subordinate performance
►High initiating structure is positively related to grievances
►High consideration is positively related to manager’s evaluation
Which of the following shows all people, positions, reporting relationships, and lines of formal
communication in the organization?
►Objectives chart
►Organizational chart
►Position chart
►Pert chart
When decision-making authority is concentrated at the top of the organizational hierarchy, this is
called which of the following?
►Formalized decentralization
►Decentralization
►Centralization
Job enlargement is largely a response to which of the following?

►Decreases in productivity
►A need to overcome the limitations of overspecialized work
►A need to re-engineer jobs due to an increase in the utilization of
technology
►The disappointing affects of job rotation
The variability in interview results across an applicant pool is reduced by using a

standardized_____.
►Approach for recruiting applicants

►Pool of applicants
►Set of interview questions
►Time frame for scheduling interviews
ABC is a manufacturing company. R&D department suggested some changes in their product
line. But employees of marketing department were reluctant in accepting this change. A meeting
was held to remove the ambiguity and all pros and cons were discussed which resulted in better
decision. In this case the resistance to change from the marketing department resulted in which
of the following?
►Positive decision
►Negative decision
►Conflicting decision
►Irrational decision

►Dislike of change agent

►Dislike of implied criticism
International business is growing due to all of the following reasons EXCEPT:
►Consumer demand
►Government policies on trade
►New institutions to support trade
►Slow improvement of technology

The
CEO of ABC manufacturer is not satisfied with the sales of his products. He has decided to
operate in international market to earn the targeted sales. What can be the possible reason of this
expansion?
►To work with untrained labor
►To avoid cultural diversity
►To acquire resources
►To work under poor working conditions
Which of the following is a person’s adaptive response to a stimulus that places excessive
psychological or physical demands on a person?
►Stress
►Tension
►Burn-out
►Whistle blowing

Which of the following performance component is about addressing poor performance and
improving good performance?
appraisals?
All of the following are examples of indirect compensations EXCEPT:
►Breaks
►Bonuses
►Pensions
►Educational assistance
Which of the following variables adversely affects organization's performance?
►Organizational citizenship
►Productivity
►Turnover
►Job satisfaction

Mr.
Imran has the ability to understand the emotional makeup of other people. He is exhibiting which
of the following components of emotional intelligence?
► Self-awareness
► Empathy
► Handling relationship
► Managing emotions
Which of the following is an example of instrumental values?
► Politeness
► Recognition
► Achievement
► Family security

Mr.
Ali is a top level manager at ABC Corporation. He has achieved everything he desired in his life.
The only thing he misses is the relationships. At this point of career he really needs warm
friendships. Identify the need of Mr. Ali.
► Need for achievement
► Need for affiliation
► Need for power
► Need for motivation
The management of Star Chemicals formed a team of employees responsible to arrange the
maintenance, establish production targets and schedule the work. Moreover the members
themselves take responsibility of work assigned to them. It is an example of which of the
following types of teams?
► Task oriented team
► Problem solving team
► Self managed teams
► Cross functional team
The graphic portrayal of a two-dimensional view of leadership styles by Blake and Mouton is
known as:
► Least preferred co-worker scale

► Leader-participation model
► Autocratic-democratic continuum
► Managerial grid

In a manufacturing organization supervisors and plant managers have which of the following
type of authority?
► Line authority
► Functional authority
► Staff authority
Naveed is relatively new employee and wants to make sure that he makes a good impression on
his coworkers and supervisor. He agrees with the supervisor’s opinion most of the time and is
always doing nice things for him. Naveed is attempting to use:
► Political behavior
► Conflict management
► Fastidious behavior
► Impression management
The two parties A and B have a conflict and are unable to resolve it by themselves so they
mutually agree to consult M. Zafer, an attorney and trusted friend, to help them informally to
solve their problem.M. Zafer’s role is that of a (n):
► Mediator
► Arbitrator
► Conciliator
► Consultant
All of the following are characteristics of the organic model except:

► Cross-functional teams
► Narrow spans of control
► Cross-hierarchical teams
► Employee discretion
The organizational external environment is composed of all of the following EXCEPT:
► The customers
► The government
► The employees
► Other organizations
A successful change requires a positive shift in people’s attitudes and behaviors. Do you agree
with this statement or not? Discuss.
Explain the networked global organization model.
Do you think Government rules and regulation influence the organizations’ HR decisions?
Explain.
What are the ingredients of Total Quality Management?
Explain the inter-group development technique for organizational development. How is it

different from team building technique of OD?
Spring 2010
Ref No: 1465868
Time: 90 min
Marks: 69
Student Info
StudentID:
Center: OPKST
Individuals having an intense desire to achieve, are extremely competitive, have a sense of
urgency, are impatient and can be hostile, are called:
► Self Monitoring
► Self Esteemed
► Type A personality
P 36
► Type B personality
Who is responsible to make decisions regarding production schedules, selection of new

employees and pay increments?
► Non managerial employees
► Board of directors
► Top level managers
► Middle and lower level managers

In
equity theory, individuals assess the ________________.
► Cost-benefit ratio
► Efficiency-effectiveness trade-off
► Quantity-quality trade-off
► Outcome-input ratio
P 59 Equity theory proposes that workers compare their own outcome/input ratio
Which of the following statements is true?
► Older employees have lower rates of avoidable absence than younger workers
P 17 In general, older employees have lower rates of avoidable absence
► Older employees have lower rates of unavoidable absence than younger workers
► Older employees are more likely to quit their job than younger workers
► Older employees are perceived to be more flexible than younger workers
What result does group shift have on the decisions a group makes?
► They are less effective

► They are generally riskier
► They are made more quickly
► They are objectively incorrect

Which of the following statement best defines leadership?
► Implementing the strategy provided by management

► Least concerned in bringing organizational change
► Coordinating and handling day-to-day problems
► The ability to influence a group in goal achievement
During communication, which of the following initiates a message by encoding a thought?
► Receiver
► Channel
► Sender
P 94 The communication process entails a number of steps including the sender’s encoding of the
message, selection of a medium, decoding of the message by the receiver, and completing the
feedback loop.
► Leader
Which of the following is the most effective communication network for facilitating the
emergence of a leader?
► Chain
► All-channel
► Wheel
► Direct
Certain members of your team are unpredictable and unreliable. Your team most likely needs
help with which dimension of trust?
► Integrity
► Competence
► Consistency
P 112 Consistency (reliability, predictability and good judgment in handling situations)
► Accountability
Computer specialist, tax accountants, economists and industrial psychologists possess which of
the following power?
► Referent
► Information
► Formal
► Expert
Jafer comes to you with a request for funds for a project. He reminds you that company policy
supports his position. He is using which of the following political tactic?
► Legitimacy
► Co-optation
► Coalitions
P 121 Build coalitions
1. Form around people inside and outside the organization
2. Those believed important to person’s position
► Consultation

The
process by which individuals attempt to control the perceptions that others form of them is
called:
► Information management
► Perception management
Which of the following conflict supports the goals of the group and improves its performance?
► Formal
► Informal
► Functional
P 122
► Dysfunctional
Which of the following is NOT a step in the negotiation process?

►Definition of ground rules
►Clarification and justification
►Process evaluation
►Preparation and planning
When the organization's environment is uncertain, complex, and dynamic, the manager needs
which of the following structure?
►Mechanistic
►Bureaucratic
►Organic
P 153
►Functional

The
combination of skills, knowledge, tools, machines, computers, and equipment that are used in the
design, production, and distribution of goods and services is called __________.
►Industrialization
►Scientific management
►Organizational design
P 152 but douted

How do most employees react to job enlargement efforts?
►Unqualified approval
►Somewhat enthusiastically
►With a lack of enthusiasm
►The reaction tends to be mixed

A
business firm that has extensive international operations in more than one foreign country is an
example of________________.
►National organization
►Multinational organization
P 203
►Foreign organization
Measuring performance, providing feedback and conducting progress review is called:

P 198 Monitoring
• Measure performance
• Provide feedback
• Conduct progress review
Essential elements of TQM include all EXCEPT:

►Analysis of customer quality needs
►Benchmarking
►Standards


All
of the following include behavioral symptoms of stress EXCEPT:
►Asthma
►Bad moods
►Being irritable
►Defensiveness

-----
---------- related stress symptoms include changes in productivity, absence, and turnover.
►Psychologically
►Physiologically
►Nutritionally
►Behaviorally
P 189 Behaviorally related stress symptoms include changes in productivity, absence, and turnover, as
well as changes in eating habits, increased smoking or consumption of alcohol, rapid speech, fidgeting,
and sleep disorders.
Sensitivity training is also called:

►Laboratory Training
P 185 Sensitivity training
It can go by a variety of names—laboratory training, groups, or T-groups (training
groups)—but all refer to a thorough unstructured group interaction.
►Z- Groups
►Focus Groups
Which of the following statement is the BEST about the interview as a selection method for
hiring a job candidate?
►Interviews should be structured before any interview is conducted
►Interviewers should check an applicant’s background data before conducting
an interview
►Interviews must assess an applicant’s intelligence, level of motivation and
interpersonal skills
►Most interviewers wait until a candidate is leaving the interview before making
a decision

A
sales person’s performance is judged on the basis of overall sales volume, number of customers
increased or new accounts established with company; identify which one of the following is
being judged in this case?
►Behavior
►Traits
►Individual task outcomes
►None of the above
The
centerpiece of most diversity programs is:
►Money
►Employer commitment
►Training
►Human resource personnel
Diversity training program is generally intended to provide a vehicle for which of the following?
►Increasing awareness and examining stereotypes
►Focusing on individual differences
►Eliminating group learning
►Balancing work/life conflicts (doubted )
Which of the following is most likely to result from a strong organizational culture?
►Low employee turnover

►Low employee satisfaction
►High employee turnover
►High absenteeism

Top
management has a major impact on the organization’s culture by using which of the following
technique?
►Providing a framework for metamorphosis of new hires

►Establishing norms that filter down through the organization
►Ensuring a proper match of personal and organizational values
►Socializing new applicants in the pre-hiring phase

When there is some change in organization that is intentional and goal-oriented activity then it is
called;
►Planned change
►Unplanned change
►Evolutionary change
►Revolutionary change
Which of the following is a source of organizational resistance?
►Structure and group inertia

P 181
►Unlimited focus of change
►Support to power relationships
►Support to resource allocations

The
belief that “all human beings have equal rights” is a value statement and an example of
which of the following component of an attitude?
►Affective
►Cognitive
►Behavioral
►Behavior intension

Ali
is an employee in a company. He expresses his dissatisfaction by discussing the problem with the
superiors, suggests improvements and involves the unions in problem solving, He expresses his
dissatisfaction in which of the following ways?
►Exit
►Voice
P 32
►Loyalty
►Neglect

In
Maslow’s hierarchy of needs, which term is used for the drive to become what one is capable of
becoming?
►Attainment
►Perfection
►Self-actualization
►Self-esteem

A
negotiation approach where each party seeks to maximize its resources is called:
►Integrative negotiation
►Distributive bargaining
►Spiral bargaining
►Collective bargaining
Environmental uncertainty exists when managers:

►Relax the constraints on product demand
►Attempt to simplify the general environment
►Attempt to stabilize the task environment
►Have difficulty predicting the impact of environmental factors

All
of the following are examples of internal forces for change EXCEPT:
►Company Crisis
►Changing work climate
►Declining effectiveness
►Changing technology
P 177 in flow chart
Pakistan’s Sport goods industry was accused of child labor due to which Pakistan had to bear
huge losses in exports. This issue was highlighted due to which of the following factors?
►International Standards
►Globalization
►Ethics in organizations
►Off shoring
►Outsourcing
►Job migration
►Geocentric

Job
rotation, understudy assignments, apprenticeship and formal mentoring programs are examples
of which of the following?

Which of the following determines requirements of organization conversion process?
►Machinery, computers and human skills

►Raw material and capital
►Finished products and services
►HR and information system
According to different studies which of the following tends to decrease with increased tenure?
►Job satisfaction
►Productivity
►Absenteeism
►Raises and promotion

An
individual’s capacity to perform the various tasks in a job is called _______.
►Ability
►Capacity
►Knowledge
►Experience
Which of the following is correct about cultural differences in negotiation?
►In some cultures conflict never arise

►Some cultures draw out negotiations
►Some cultures never rely on facts

All
of the following are characteristics of the organic model except:
►Cross-functional teams
►Narrow spans of control
P 144 in flow chart
►Cross-hierarchical teams
►Employee discretion

If an
organization confronts a situation with scarce resources, large amounts of change, and many
competitors, the situation would be considered as which of the following?
►With strategic disadvantage

►Where profit will be easy to achieve
►Of high environmental uncertainty
►Where a task oriented leadership style is necessary
Explain the role of 360 degree feedback in the measurement of performance.

A
successful change requires a positive shift in people’s attitudes and behaviors. Do you agree with
this statement or not? Discuss.

Organizations are not isolated and closed system they are influenced by the things happening
around. Summarize the effects of technology and competition on the organizational structure.
Why job specification is considered an important tool in selection process?
What are the ingredients of Total Quality Management?

Spring 2010
Time: 90 min
Marks: 69
Student Info
StudentID:
Center: OPKST

Ali
usually goes for shopping, calls friends to come over, or arranges a party. He looks for meaning
outside of himself. We can say that he is:
► Introvert
► Extrovert
► Emotional
► Open to experience
McClelland’s theory of needs concentrates on which three needs?
► Power, acceptance and confirmation

► Affiliation, control and realization
► Achievement, realization and acceptance
► Achievement, power and affiliation

According to McClelland, individuals who have a desire to excel and to succeed are high in
______________need.
► Power
► Achievement
► Motivation
► Affiliation
Which of the following is the most likely explanation for the higher absentee rate of women in
the workplace?
► Women tend to have more illnesses that keep them from work than do men
► Traditionally, women have had the responsibility of caring for home and family
► Women tend to be less satisfied with their jobs than men
► Women tend to work in jobs that have less flexible schedules than men do
Which of the following is one advantage of variable pay plans to management?
► They turn fixed labor costs into variable labor costs

► They turn low producers into high producers
► They turn slow employees into fast employees
► They turn high fixed costs into low fixed costs
Which of the following is an example of a piece-rate plan?
► Stock options
► Rs20 for each unit produced
► Productivity bonus
► Commission
Which of the following statement best defines leadership?
► Implementing the strategy provided by management

► Least concerned in bringing organizational change
► Coordinating and handling day-to-day problems
► The ability to influence a group in goal achievement
Which of the following are members of an organization with authority to influence other members to
achieve organizational goals?
► Formal leaders
► Informal leaders
► Managers
► Followers

The
most fragile relationships are contained in which of the following types of trust?
► Reward
► Deterrence
► Knowledge
► Identification
Which of the following is least likely to create dependency?
► Scarcity of resources
► Non substitutability
► Power legitimacy
► Supply and demand

The
interactionist view of conflict proposes that functional conflict is:
► Necessary for effective group performance

► An indication of the group maturity level
► Always focused around relationships
► Make group members static and apathetic

In
assessing intentions, cooperativeness is the degree to which:
►One party attempts to satisfy the other’s concerns

Cooperativeness—“the degree to which one party attempts to satisfy the other party’s
concerns.”
►One party attempts to resolve conflict
►Both parties work toward a common goal
►One party can empathize with the other

The
focus of relationships in distributive bargaining is:
►Accommodation
►The long term
►The short term
►Lose-lose

The
flatten organizations are considered to be:
►Small and narrow spans of control

►Large and wide spans of control
►Tight control and strict discipline
►More focused expertise on a given area

You
have eliminated horizontal, vertical, and external barriers within your organization. You are
operating as a/an:
► Boundaryless organization
► Organizational pyramid
► Matrix organization
► Virtual organization
Which of the given options is the expansion of job content to include a wider variety of the tasks
and to increase the workers’ responsibility for checking quality and direction for the method?
► Job enlargement
► Job rotation
► Job enrichment
► Job reengineering
Which of the following factors influence the OB in global organizations?
► Customers and work force

► Language and communication styles
► Differences in pay scales
► All of the factors influence.

A
manger is helping his subordinates to explore, and possibly resolve, personal problems. What is
he doing?
► Counseling
To cooperate with subordinate
► Training
► Negotiating
► Coaching

All
► Asthma
► Bad moods
► Being irritable
► Defensiveness
Learning how to be a better listener and how to be a more effective team player is example of
which training?
► Financial
► Technical
► Problem solving
► Interpersonal

Which of the following statement is true regarding a dominant culture?
► The sum of an organization’s subcultures

► Defined by the leader of an organization
► Synonymous with an organization’s culture
► Likely to be a weak culture of an organization

A
strong culture can act as a substitute for which of the following?
► Institutionalization
► Formalization
► Socialization
► Organizational rules

All
of the following are examples of material symbols EXCEPT:
► Use of the company jet

► New employee orientations
► Luxury cars for executives
► Private parking spots

Looking for better way to stay is called:
► Reactive change
► Anticipatory change
► Radical Change
► Incremental Change
Which of the following is/are considered necessary for the development of Objectives?
► Measurable
► Realistic
► Time-based
Productivity, job satisfaction and turnover are _______.

► Moderating variables
► Dependent variables
► Independent variables
► Continuous variables

The
relatively stable set of psychological attributes that distinguishes one person from another is
called _______.
► Attitude
► Personality
► Perception
► Mind-set
Which of the following is true for the people who adopt a thinking style based on logics and
rationality?
► They process information serially

► They perceive things as a whole
► They perceive things on the basis of past experiences
► Their decisions depend upon situation

Teams are very useful in which of the following situations?
► The work to be performed is very basic

► The tasks are interrelated
► No one wants to be accountable
► The group is homogeneous
Which of the following shows all people, positions, reporting relationships, and lines of formal
communication in the organization?
► Objectives chart
► Organizational chart
► Position chart
► Pert chart

The
internal operations of an organization provide the framework for which type(s) of
departmentalization?
► Function and process

► Function and market
► Product and customer
► Geographical and customer
Which of the following departmentalization is similar to functional departmentalization except

that the focus is much more on specific jobs grouped according to activity?
► Process departmentalization
► Product departmentalization
► Geographic departmentalization
► Customer departmentalization
Organizational culture includes all of the following EXCEPT:

► A basis on individual perceptions
► Feelings that characterize life in the organization
► Gain sharing plan
► Reference to current situations in an organization

► Fear of unknown
► Economic threat
► New social relationship
► Threatened power
Which of the following is the process of planned change and improvement of the organization
through application of knowledge of the behavioral science?
► Organizational culture
► Organizational theory
► Organizational Change
► Organizational Development
Which of the following is the process in which data is gathered, analyzed, summarized and
returned to those who generated them?
► Process Consultation
► Survey feedback
► Inter-group development
► Sensitivity Training
► Off shoring
► Outsourcing
► Job migration
► Geocentric
Usman and Awais are procurement engineers in ABC Corporation. Both have same experience
and education. The responsibilities of both are same. But Usman is earning more because of the
personal relationships with their boss. Which of the following may be the reason of
organizational stress for Awais?
► Salary
► Supervisor
► Injustice
► Safety
Today the world is facing severe type of recession. Due to which organizations have to
downsize. This downsizing is causing which of the following organizational stress for
employees?
► Salary
► Supervisor
► Security
► Safety

All
of the following are the key components of performance management cycle EXCEPT:
► Recruiting
► Planning
► Monitoring
► Rewarding

Job
► On the job training

► Off the job training
► Simulation training
► Vestibule training
Emotional Intelligence is important for which of the following positions?
► Daily wage worker

► Athlete
► Dentist
► Manager
Which of the following can be considered a method of social learning?
► Directories
► Purchase invoices
► TV commercial
► Work Manual

The
administration of a College recommended Ayesha to be the member of college honor society for
her excellent effort. Administration exhibited which of the following power over Ayesha?
► Legitimate
► Coercive
► Reward
► Personal
Naveed is relatively new employee and wants to make sure that he makes a good impression on
his coworkers and supervisor. He agrees with the supervisor’s opinion most of the time and is
always doing nice things for him. Naveed is attempting to use:
► Political behavior
► Fastidious behavior

In
contrasting organizational culture with job satisfaction, organizational culture is a descriptive
term, while job satisfaction is a _____ term.
► Reactive
► Affective
► Evaluative
► Deductive

Mr.
Ali is a marketing manager of ABC Corporation. He asked MR. Usman, sales manager, to help
him in a project and promised him that he will help him when he would need without bringing it
into the notice of their supervisors. Both of them are involved in which of the following type of
politics?
► Managing impression
► Controlling information
► Cultivating networks
► Creating obligation
How strong organizational cultures have great influence on the behavior of its employees?
Organizational cultures are learnt by stories, rituals, and handbook. But the intensity of the
culture and the degree to follow it by employees depends upon the employee stage of satisfaction
to the organization.
Normally satisfied employees try to follow and adopt organizational culture on them. But
unsatisfied employees try to avoid as on where they can.
A strong organizational culture means every employee should follow and if not, negative
reinforcement, or punishment will be applied upon him. Some organizations don’t compromise
on quality, customer satisfaction.
With this degree of how strong the organizational culture is employees have to follow it,
otherwise they are ready for the reaction from the organization.
How ISO has impacted organizational behavior?
Products or services all over the world have some properties attached to them. The satisfaction
they provide, against the resources paid, is called quality of the product. ISO tried to put some
basic properties of the product, by which we can understand that the product, will provide the
benefit at least the level of the quality prescribed.
The organizations which follow the standards provide by the ISO for their product and services
are globally accepted. So in the current situation if any organization would like to introduce
their product globally they have to follow some rules and regulation prescribed by ISO.
Quality can be achieved by applying some strict rules in the transformation process of the
organization. And to follow these rules is the responsibility for everyone in the organization.
Edwerd Deming introduced the TQM (Total Quality Management) concept at organizational
level. This quality management are the steps by following an organization produce quality
products, and keep survival in the competitive world.
Discuss some of the important steps that management takes to review the performance of
employees?
To measure the employee performance, mostly organizations use confidential report (CR) and
appraisal form. Normally this CR or appraisal form filled by the immediate supervisor. The
performance depends upon, Ability, Attitude, and personality.
Supervisor has to judge the personal traits, Learning ability, Strength, and response of the
employee. And how much the employee is loyal to the organization.

Do
you think structured interview reduces biases as compared to unstructured interview?
Structured interviews can definitely reduced biases, which is a normal human fault occurs during
interviews.
An unstructured interview can not measure the candidate ability to job fit, interpersonal skills,
and behavior.
Interviewer can make the following mistake.

Selective perception: Ability he is searching in the candidate can not be find in half an hour or
one hour.
Halo effect: Interviewer can like or dislike any one thing of the candidate and the interviewee
can be rejected or accepted through it.
Stereotyping: The interviewer can have the earlier knowledge about the group the interviewee
belongs to.
Projection: He expected what is he in his mind about the candidate
Differentiate between job description and job specification.
Job description means how the task divided in jobs, this will answer, What to do, how to do. A
complete set of series documented form is a job description.
While Job specification means what are the minimum qualification and experience, certification
required to do this type of job.
Spring 2010
Ref No: 1465893
Time: 90 min
Marks: 69
Student Info
StudentID: MC090400471
Center: OPKST
Which of the following are sources of shaping the attitudes?
► Heredity
► Observations
► Friends and co workers
► All of the given option
Decision makers construct simplified models that extract the essential features from problems
without capturing all their complexity. That is, they operate within the confines of
_____________.
► Optimal decision making

► Intuitive decision making
► Bounded rationality
P 53
► Rationality

Which applicants are usually considered “best” by interviewers?
► Those with the best qualifications

► Those who lack any unfavorable characteristics
► Those who are verbally adept
► Those whose interview lasts the longest

The
most well-known theory of motivation is Abraham Maslow’s _______________.
► Theories x and y
► Hierarchy of needs
► Goal setting theory
► Equity theory
Which of the following is a direct monetary incentive given by the organizations to its
employees?
► Promotion
► Gain sharing
► Flexible work hours
► Appreciation certificate
Group _________ is the shared belief that group members have about the ability of the group to
achieve its goals and objectives.
► Status
► Performance
► Efficacy
P 87
► Functioning
Teams generally have a(n) _____________ impact on employee motivation.
► Inconsistent
► Positive
► Discouraging
► Neutral

A
communication channel with greater channel richness is most likely to provide:
► Greater feedback density

► Greater filtering capability
► Greater perceptual wellness
► Larger amounts of information

The
path-goal theory was developed by ______________.
► Robert House
P 109
► Fred Fiedler
► Blake and Mouton
► Vroom and Yetton

The
type of leader who guides or motivates his/her followers in the direction of established goals by
clarifying role and task requirements is known as:
►Transactional
►Charismatic
►Transformational
P 111
►Transcendent
Which of the following is a feeling of devotion, duty, or attachment to somebody or something?
►Integrity
►Consistency
►Loyalty
P 112
►Reliability
Leaders achieve goals, and power is:
►A goal in and of itself

►Usually used by poor leaders
►A means of achieving goals
►A strong influence on leaders’ goals
Power tactics can be defined as:
►The only legitimate sources of winning arguments

►Techniques for translating power bases into specific actions
P 118
►Strategies for gathering and maintaining support
►Organizational structural characteristics
Which bargaining strategy is preferable for use in intra-organizational behavior?
►Positive negotiation
►Integrative bargaining
P 132
►Equal bargaining
Which of the following term defines how job tasks are formally divided, grouped, and
coordinated?
►Work specialization
►Organizational behavior

A
bureaucracy is characterized by all of the following EXCEPT:
►Highly routine operating tasks

►Formalized rules and regulations
►Decentralized decision making
►High work Specialization

One of your friends is telling you about his organizational structure that is flat, has little
formalization, and is fast, flexible, and inexpensive to maintain. Your friend is describing
which of the following structure?
►Simple structure
P 151
►Bureaucracy
►Team structure

A
company redesigns the jobs of the workers in accounts receivables, so that instead of simply
billing customers, they will also be responsible for following up on non-payment, liaising
between customers and the departments billing them, and other related tasks. What term would
best be used to describe these changes?
►Job rotation
►Job enlargement
►Job enrichment
►Job sharing

Job
enrichment increases the degree to which the worker controls:
►Horizontal integration of his or her tasks

P 155
►Planning, execution and evaluation of company plans
►Planning, execution and evaluation of his or her work
►Feedback that a worker receives from his supervisor
Which one of the following can impact international business operations by its affect on business
hours, holidays, and days of rest?
►Paralanguage
►Communication barriers
►Religion
►Cultural knowledge

A
manger is helping his subordinates to explore, and possibly resolve, personal problems. What is
he doing?
►Counseling
►Training
►Negotiating
►Coaching
P 201
All
►Asthma
►Bad moods
►Being irritable
►Defensiveness
-----
---------- related stress symptoms include changes in productivity, absence, and turnover.
►Psychologically
►Physiologically
►Nutritionally
►Behaviorally
P 189 Behaviorally related stress symptoms include changes in productivity, absence, and turnover, as
well as changes in eating habits, increased smoking or consumption of alcohol, rapid speech, fidgeting,
and sleep disorders.

A
term used to encompass a collection of planned-change interventions built on humanistic-
democratic values that seek to improve organizational effectiveness and employee well-being is
called:
►Organizational Behavior
►Organizational Development
P 185 Organizational development (OD) is a term used to encompass a collection of planned-
change interventions built on humanistic-democratic values that seek to improve organizational
effectiveness and employee well-being.
►Organizational Culture

Job
analysis can be used in performance review to identify or develop:
►Goals and objectives
►Performance standards
►Evaluation criteria
Most important elements in managing culture include all EXCEPT:

►What leaders pay attention to
►How leaders react to crises
►How leaders behave
►What leaders think about work
P 174
Which one of the following is not listed as a tactic for dealing with resistance to change?
►Acceleration
P 182
►Manipulation
►Participation
►Education
Which of the following is/are considered necessary for the development of Objectives?
►Measurable
►Realistic
►Time-based

In
collaborative interaction _____________.
►Tangible goals replace intangible ones

►Sequential interdependence must exist
►Goals may differ but be compatible doubted
►Conflict is almost always based on personality clashes

The
variability in interview results across an applicant pool is reduced by using a standardized_____.
►Approach for recruiting applicants

►Pool of applicants
►Set of interview questions
►Time frame for scheduling interviews
Which of the following is the process by which newcomers are transformed from outsiders to
effective, participating members of the organization?
►Recruitment
►The interview process doubted
►Organizational socialization
►Ceremonies
Transmission of which of the following is the primary purpose of socialization?
►Core values to new members

P 174 Socialization
– The process that helps new employees adapt to the organization’s culture
►Task demands
►Information associated with the realistic preview
►Information that allow future employees to master the job
Exchanging something of value for a lessening of resistance to change is best defined by which
of the following tactics?
►Conciliation
►Negotiation
►Cooptation
Usman and Awais are procurement engineers in ABC Corporation. Both have same experience
and education. The responsibilities of both are same. But Usman is earning more because of the
personal relationships with their boss. Which of the following may be the reason of
organizational stress for Awais?
►Salary
►Supervisor
►Injustice
►Safety
appraisals?

Job

A
manager performing the role of disseminator is most likely to do which of the following activity?
►Speak in a Chamber of Commerce's meeting

►Hire a new Human Resource Manager for the company
►Inform subordinates about newly founded competitors
►Develop a new strategic five-year plan for the company

Ali
is calm, poised, and secure while his boss is more excitable, insecure, and reactive. Ali and his
boss are different in which of the following personality trait?
►Conscientiousness
►Agreeableness
►Extraversion
►Emotional Stability
P 35 in table
Which of the following is the complex human reaction to personal achievement or setbacks that
may be felt and displayed by a person?
►Attitude
►Emotions
►Value
►Perception
Which of the following is a structured approach to decision making that focuses on generating
alternatives silently, prevents criticism of alternatives, and uses a voting process to identify
group choices?
► Devil's advocacy
► The Delphi technique
► Dialectical inquiry
► The nominal group
P 91
According to different studies which of the following tends to decrease with increased tenure?
► Job satisfaction
► Productivity
► Absenteeism
► Raises and promotion

The
degree to which people in a country accept that power in institution and organizations is
distributed unequally is called:
► Terminal Values
► Power Distance
► Fairness
► Uncertainty Avoidance

The
intention to solve the problem by clarifying differences rather than by accommodating is termed
as_______________.
► Accommodating
► Competing
► Collaborating
P 126 Collaborating: When the parties to conflict each desire to fully satisfy the concerns of all parties.
The intention is to solve the problem by clarifying differences rather than by accommodating.
► Compromising

The
Allied Bank of Pakistan decided to move its loan-processing work from headquarters to different
branches of bank in order to avoid bottlenecks. This is an example of:
► Specialization
P 145 (Doubted)
► Formalization
► Decentralization
► Standardization
Which one of the following involves lateral transfers that enable employees to work at different
jobs?
► Job enlargement
► Job enrichment
► Job rotation
► Job enhancement
In
contrasting organizational culture with job satisfaction, organizational culture is a descriptive
term, while job satisfaction is a _____ term.
► Reactive
► Affective
► Evaluative
► Deductive

All
of the following are examples of external forces for change EXCEPT:
► Changing work climate

► Technology
► Globalization
► Ethical behavior
Sania is working in an organization where she has to perform multiple tasks. She is forced to
meet unrealistic targets and deadlines. Moreover her boss is very demanding and insensitive.
Which of the following is the potential source of stress for Sania?
► Environmental factors
► Organizational factors
► Personal factors
► Technological factors
What are the main outcomes of a job analysis process?
How a high performance organization can exceed customers’ expectations?
What is the difference between centralization and decentralization?

Compare assessment phase and development phase of career development?
Performance management has transformed in last few years due to the changing environment.
Compare the performance management system of past and present.
Fall 2010
MGT502- Organizational Behavior (Session - 2)
Time: 120 min
Marks: 92
Which one of the following is defined as a social entity composed of two or more people which
functions on a relatively continuous basis to achieve a common goal or set of goals.
► Community
► Organization
► Partnership
► Treaty
Which of the following are identified as new managerial functions?
► Planning and organizing

► Leading and controlling
► Directing and monitoring
► TQM and continuous improvement
Which of the following is defined as intellectual and mechanical processes used by an

organization to transform inputs into products or services?
► Mechanism
► Technology
► Operational system
► Information system
Faizan, a supervisor, has to choose between two different suggestions offered by employees
about work schedule. Which one of the following will be most suitable for Faizan?
► Inductive reasoning
► Spatial visualization
► Deductive reasoning
► Perception
According to the Big Five model; people having personality dimension of openness to
experience are:
► Caring and dependable

► Flexible and risk taker
► Outgoing and talkative
► Tolerant and self-hearted

The
ability of a person to manipulate his/her emotions according to a given situation is
called________________.
► Emotional Intelligence
► Emotional Constraints
► Affective Emotions
► Cognitive dissonance
According to which of the following decision making model; people seek solutions that are
satisfactory and sufficient?
► Bounded Rational
► Three Component Model
► Contingency
► Rational
When individuals compare their outcomes and inputs against those of others, the framework is
______________.
► Equity theory
► Expectancy theory
► Reinforcement theory
► Two Factor theory
Which of the following is NOT a biographical characteristic?
► Region
► Age
► Sex
► Tenure
What does MBO provide for the individual employee?
► Specific performance objectives

► Precise job descriptions
► Clear direction and purpose
► Higher salaries
Which of the following groups is defined by the organization’s structure?
► Informal
► Friendship
► Interest
► Formal

A
team in which a significant amount of communication and interaction occurs electronically rather
than face to face is referred to as:
► A research and development team

► A self-managed work team
► A problem solving team
► A virtual team
Which of the following are the two dimensions of leader behavior explained in the Ohio State
studies?
► Initiating structure and consideration
► Employee-oriented and production-oriented
► Concern for people and concern for production
► Operant conditioning and classical conditioning
Which step determines whether understanding has been achieved during the communication
process?
► Decoding
► Feedback
► Channel
► Encoding
Which of the following is NOT an example of upward communication?
► Informing employees of policies

► Suggestion boxes
► Grievance procedures
► A letter to your boss
Bilal tells his boss only what he believes the boss wants to hear. Bilal is engaging in:
► Filtering
► Defensiveness
► Selective perception
► Selective selection
Which of the following leadership model integrates the expectancy theory of motivation with the
Ohio state Leadership research?
► Contingency
► Path-goal
► Leader-participation
► Cognitive arousal

The
transactional and transformational leadership should be viewed as:
► Opposing approaches to accomplishing goals

► Subcomponents of situational leadership
► Building blocks of charismatic leadership
► Cumulative forms of leadership
Which of the following is a feeling of devotion, duty, or attachment to somebody or something?
► Integrity
► Consistency
► Loyalty
► Reliability

The
new manager-employee relationship is an example of which of the following type of trust?
► Deterrence-based
► Knowledge-based
► Identification-based
► Supposition-based
When a bank robber points a gun at a bank employee, which of the following is his base of
power?
► Coercive
► Legitimate
► Positional
► Authoritative

Which of the following types of power requires acceptance of the leader’s authority by members
of the organization?
► Personal
► Organizational
► Legitimate
► Positional
Cricket stars influence people's choice of athletic shoes and cola drinks. People are admired due
to which of the following power?
► Referent
► Expert
► Legitimate
► Personal
High job specialization can lead to which of the following type of conflict?
► Communication
► Structural
► Personal-variable
► Job-related
Which of the following is mostly likely to promote the success of mediation?
► High motivation of the disputing parties

► Shared perceptions of the mediator as coercive
► Shared perceptions of the mediator as biased
► Extensive experience of the mediator
Which of the following can be described as being loose in structure and a catalyst for open lines
of communications throughout the organization which results in an increased flow of
information?
►Centralization
►Decentralization
►Simple organizations

A
tall, centralized hierarchy of authority and top-down communication and decision making are
characteristics of which of the following organizational structures?
►Organic structure
►Mechanistic structure
►Functional structure

A
Plant Manager overseeing the functions of the Manager of Engineering, the Manager of
Accounting, and the Manager of Manufacturing is an example of:
►Product departmentalization
►Geographical departmentalization
►Functional departmentalization
►Process departmentalization
Which of the following statement is TRUE with regard to boundary less organizations?
►These organizations attempt to emulate simple structure

►These remove the horizontal boundaries of management
►These do not adopt participative decision making style
►Team members will be rewarded for mastering multiple skills
Which of the following are the forces that affect how an organization designs its structure?
►Suppliers, competitors, job design
►Suppliers, job design, customers
►Environment, economic forces, competitors
►Environment, technology, and human resources
Giving workers more control over how a task is to be completed often leads to job enrichment
because:
►Workers can think out their own way of tackling the task
►Change their pattern of working when they want
►Feel more responsible for achieving the end product
Which of the following characterizes non-routine or complicated technologies?
►High task variety and high task analyzability

►Low task variety and high task analyzability
►Low task variety and Low task analyzability
►High task variety and low task analyzability
When the people are asked to envision the organization in five years and to describe what is
different is called:
►Discovery
►Dreaming
►Design
►Destiny

In
practice, organizations use interviews _____.
►To determine applicant-organization fit

►Solely to assess specific, job relevant skills
►To manipulate an applicant’s image of the company
►To assess a candidate’s credit history
All
of the following are operational activities of HR EXCEPT __________________ which is a
strategic activity.
►Analyzing HR metrics and measurements

►Recruiting and selecting employees
►Responding to goals and objectives set by executives
►Complying with laws, policies, and procedures
Performance is a function of which of the following factors?

►Skill, willingness to act and reward
►Ability, motivation and opportunity
►Knowledge, skills and abilities
►Tasks, incentives and rewards
Cultures within an organization, typically defined by department designations and geographical

separation are called:
►Multi cultures
►National Cultures
►Dominant Cultures
►Subcultures
Which characteristic is NOT reflective of subcultures?
►Includes core values of the organization

►Typically defined by department designations
►Includes values shared only within the organization
►Includes values unique to members of a department or group
Consistency of behavior is an asset to an organization when it faces which of the following?

►Massive changes
►A dynamic environment
►An unknown environment
►A stable environment
Looking for better way to stay is called:

►Reactive change
►Anticipatory change
►Radical Change
►Incremental Change
When there is some change in organization that is intentional and goal-oriented activity then it is
called;
►Planned change
►Unplanned change
►Evolutionary change
►Revolutionary change
Which of the following technique refer to the application of direct threats or force upon resisters?
►Exploitation
►Cooptation
►Coercion

If a
manger is responsible to define goals, establish an overall strategy for achieving those goals and
matching activities accordingly, then which one of the following functions is he/ she performing?
►Organizing
►Controlling

Which emotions are the emotions an individual actually is experiencing, despite what
they might apparently show?
►Felt
►Displayed
►Conditional
►Exposed

The
communication used by managers to provide job instructions is an example of:
►Downward communication
►Lateral communication
►Directional communication
►Diagonal communication

All
of the following are the examples of reward power EXCEPT:
►Pay
►Work assignments
►Promotion
►Transfer

A
person in the organization may have crucial information about a statistical breakthrough of great
importance to the organization and its strategic marketing plan. This is an example of which of
the following power?
►Referent
►Legitimate
►Reward
►Expert
Keeping subordinates informed about company policies and the penalties for violating those
policies is an example of using which of the following power?
►Referent
►Legitimate
►Expert
►Coercive
Which of the following best describes a leader?
►Being a leader also means being a manager

►Leaders can emerge from with in a group
►Leaders are appointed to their positions
►Leaders influence others beyond the formal authority
Which of the following statements about gender difference in leadership is correct?

►There is no difference in leadership on the basis of gender
►Women leaders are not good at negotiation
►Men leaders seem to be more supportive and patient
►Women tend to adopt democratic leadership style
Which of the following is the system of task, reporting, and authority relationships within which
the work of the organization is done?
►Organizational goals
►Organizational system
►Organizational charts
Which of the following is the manner in which divided tasks are combined and allocated to work
groups?
►Specialization
►Standardization
Environmental uncertainty exists when managers:

►Relax the constraints on product demand
►Attempt to simplify the general environment
►Attempt to stabilize the task environment
►Have difficulty predicting the impact of environmental factors

The
job design method aimed at increasing the motivational factors in a job is called:
►Job enrichment
►Job enlargement
►Job rotation
►Cross-training
Which of the following selection technique is most commonly used worldwide?
►Work sample test

►Interview
►Background check
►Performance-simulation tests
Website and internet is changing the way companies and individuals communicate. It is an
example of which of the following forces for change?
►People
►Communication
►Social

All
of the following are examples of internal forces for change EXCEPT:
►Company Crisis
►Changing work climate
►Declining effectiveness
►Globalization

►Dislike of change agent

►Fear of unknown
►New social relationship

Few
years earlier there was a huge market of Window Air conditioner in Pakistan. Now split air
conditioners have replaced window AC. This change occurred due to which of the following
driving forces of change?
►Changing values
►Changing nature of workforce
►Knowledge explosion
►Rapid product obsolescence
Which of the following is the process in which data is gathered, analyzed, summarized and
returned to those who generated them?
►Process Consultation
►Survey feedback
►Inter-group development
►Sensitivity Training
Textile industry of Pakistan is facing huge losses due to the downfall of electricity. These
conditions are causing great stress among the employees and owners of textile mills. Which of
the following is the potential source of stress in this scenario?
►Economic uncertainty
►Technological change
►Political uncertainty
►Task demand

Which of the following performance management component is about acknowledging good
performance?
►Rating
Which of the following is NOT an HR’s role in career development?

►Taking career development initiatives
►Polishing leadership qualities
►Matching individual and organization needs
►Identification of career opportunities
Who in organizations are responsible for managing change activities?
What can management do to create a more ethical culture within an organization?
Describe the advantages and disadvantages of External Change Agents.
Discuss the contemporary change issues managers are facing these days.
Final term 2010 (07-08-2010)

BY Farhan Sarwar Chaudery
Gujrat Campus
48 mcqs
2 Questions of three marks
3 Questions of 5 Marks
Jo mujh mcqs yaad thy wo main send kar raha hun.

Structural inertia ►
Threat to expertise ►
Fear of unknown ►
Threatened power ►
Two people see the same thing at the same time yet interpret it differently. Who is responsible
for this difference?
►The perceiver
►The timing
►The context
►The situation
Which of the following statement best describes “motivation?”

► Results in a level of efforts put by a group
► Intensifies an individual’s efforts from others
► Guides an individual’s efforts towards a goal
► Meets an individual’s needs, wants and demnands
Sumeera has been working in a packaging company for last ten years. She is the most senior
employee of her department that’s why her manager frequently relies on her judgment.
Whenever manger goes out of city for work, he put Sumeera in charge because he knows she
will handle work efficiently in his absence. What type of trust relationship is this?
►Reward-based trust
►Knowledge-based trust
►Identification-based trust
►Deterrence-based trust
Which bargaining strategy is preferable for use in intra-organizational behavior?

►Positive negotiation
►Integrative bargaining
►Equal bargaining

Your physician has advised you to take a series of medications. You comply because of
her which of the following power?
► Formal
► Expert
► Referent
► Information
Which one of the following is consistent with a simple structure?

High centralization ►
High employee discretion ►
Standardization ►
Bureaucracy ►
Essential elements of TQM include all EXCEPT:

Analysis of customer quality ► needs
Benchmarking ►
Rewarding ►
Standards ►
Which type of selection technique is given the most weight?
Written test ►
Performance-simulation test ►
Electronic test ►
► Interview
A strong culture can act as a substitute for which of the following?
Institutionalization ►
► Formalization
Socialization ►
Organizational rules ►
Which of the following states the minimum acceptable qualifications that the incumbent
must possess to perform the job successfully?
Job description ►
Job specification ►
Job evaluation ►
Job enrichment ►
Structural inertia ►
Threat to expertise ►
Fear of unknown ►
Threatened power ►
Which of the following can be termed as organizational development program?
Switching from manual to computerized ► system

Technological change ►
Total Quality Management ►
Designing changes for other ► organization
Which of the following performance component is about addressing poor performance

and improving good performance?
Planning ►
Monitoring ►
Rewarding ►
Developing ►
How demographic influence an organization to adopt change? Discuss Marks 3.
Written test is less fair and valid than interview. Describe it. 5 marks
Write three essential parts of high performed organization? 3 Marks
What is meant by organization Development? Describe core Value of organization

Development. 5 marks
Performance management has transformed in last few year. Compare past and
present Change. 5 Marks

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MGT502- Organizational Behaviour

Composed By Faheem Saqib

2010 Final term 6 Papers Solved with Ref

For more Help Rep At

ExamDate: 08 Aug 2010

Question No: 1 ( Marks: 1 ) - Please choose one

Question No: 2 ( Marks: 1 ) - Please choose one

The ability of a person to manipulate his/her emotions according to a given situation is

Question No: 3 ( Marks: 1 ) - Please choose one

Relevant personal characteristics affecting perception of the perceiver are:

Question No: 4 ( Marks: 1 ) - Please choose one

According to attribution theory, which of the following is an internally caused behavior?

► Working late in order to get a promotion

Question No: 5 ( Marks: 1 ) - Please choose one

Which of the following statements is NOT an example of stereotyping?

Question No: 6 ( Marks: 1 ) - Please choose one

Teams generally have a(n) _____________ impact on employee motivation.

Question No: 7 ( Marks: 1 ) - Please choose one

Question No: 8 ( Marks: 1 ) - Please choose one

Question No: 9 ( Marks: 1 ) - Please choose one

Question No: 10 ( Marks: 1 ) - Please choose one

The transactional and transformational leadership should be viewed as:

► Opposing approaches to accomplishing goals

Question No: 12 ( Marks: 1 ) - Please choose one

Dependency is inversely proportional to which of the following statement?

► The level of an individual’s personal power

Question No: 13 ( Marks: 1 ) - Please choose one

Question No: 14 ( Marks: 1 ) - Please choose one

Question No: 16 ( Marks: 1 ) - Please choose one

Question No: 17 ( Marks: 1 ) - Please choose one

Question No: 18 ( Marks: 1 ) - Please choose one

Question No: 19 ( Marks: 1 ) - Please choose one

Question No: 20 ( Marks: 1 ) - Please choose one

Question No: 21 ( Marks: 1 ) - Please choose one

Question No: 22 ( Marks: 1 ) - Please choose one

Implementing ISO often gives the following advantages EXCEPT:

►Create a more efficient, effective operation

Question No: 23 ( Marks: 1 ) - Please choose one

Which one of the following is NOT an example of regional economic alliances?

Question No: 24 ( Marks: 1 ) - Please choose one

A technical specialists working with a reputable organization is allowed to continue to contribute

►Network career path

►Lateral skill path

►Dual career path

Question No: 25 ( Marks: 1 ) - Please choose one

Question No: 26 ( Marks: 1 ) - Please choose one

Performance is a function of which of the following factors?

Question No: 27 ( Marks: 1 ) - Please choose one

Which of the following is NOT a primary force for change in organizations?

Question No: 29 ( Marks: 1 ) - Please choose one

Question No: 30 ( Marks: 1 ) - Please choose one

Which of the following statements about gender difference in leadership is correct?

Question No: 31 ( Marks: 1 ) - Please choose one

Question No: 32 ( Marks: 1 ) - Please choose one

Question No: 33 ( Marks: 1 ) - Please choose one

Transmission of which of the following is the primary purpose of socialization?

►Core values to new members

Question No: 34 ( Marks: 1 ) - Please choose one

Which of the following is the individual source of resistance to change?