In case of passenger falling sick and is diagnosed as COVID-19 positive
necessitating a change in confirmed travel plan, passenger will be allowed to avail
one free date change and or No-Show for his/her confirmed ticket.
Applicability For all 098 documents across the Air India network.
Passenger type Valid for all passengers.
Passengers are required to produce a COVID-19 positive
certificate not older than D-15 days from date of scheduled flight departure.
The waiver would be extended to Immediate Family Member
or Passenger, who also needs to complete mandatory government formalities such as Quarantine, in case of passenger or family member tested COVID-19 positive.
Immediate family shall be limited to spouse/children
including adopted children/ parents/brothers/ sisters/ grand- parents/ grandchildren/father in law/ mother in law/ sister in law/ brother in law/ son in law/ and daughter in law.
Travel date Confirmed New Travel date should be in the next 90
days.
To avoid no-show, booking needs to be cancelled on time as per
fare rules. One Free Date change and/Or Free No-Show. Change and/or No charges for same booking class available even if fare is No-Show higher, however, difference of fare will be charged in case of Waiver benefit higher booking class. No-Show charges will be waived only in case of Covid Test is done within 72hrs of departure and Covid-19 positive report received within the ambit of No-Show definition of respective sector fare rule. Cancellation In case of refund, cancellation fees will only be waived on /Refund very special cases, else applicable charges will apply.
Documentation Covid-19 positive certificate from an authorised diagnostic
centre is a MUST.
In case, waiver is sought for Passenger or family member in
case of Family Member or Passenger respectively tested positive, proper documentation asserting the relationship and Covid-19 positive certificate is a must.