Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 138 views

    Correspondence

    Uploaded by

    R David Gillespie
    The customer, Suzy Gillespie, has disputed transactions on her credit card account. Chase has provided a customer questionnaire for her to complete and return. This will allow them to investigate the disputed transactions and provide temporary credit if the disputes are found to be valid cases of fraud. Suzy is asked to provide details of the disputed transactions, whether her card and PIN were secure, and if she suspects anyone of unauthorized use. She must sign and return the form for Chase to proceed with reviewing her claims.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd

    Correspondence

    Uploaded by

    R David Gillespie
    138 views2 pages
    The customer, Suzy Gillespie, has disputed transactions on her credit card account. Chase has provided a customer questionnaire for her to complete and return. This will allow them to investigate the disputed transactions and provide temporary credit if the disputes are found to be valid cases of fraud. Suzy is asked to provide details of the disputed transactions, whether her card and PIN were secure, and if she suspects anyone of unauthorized use. She must sign and return the form for Chase to proceed with reviewing her claims.

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The customer, Suzy Gillespie, has disputed transactions on her credit card account. Chase has provided a customer questionnaire for her to complete and return. This will allow them to investigate the disputed transactions and provide temporary credit if the disputes are found to be valid cases of fraud. Suzy is asked to provide details of the disputed transactions, whether her card and PIN were secure, and if she suspects anyone of unauthorized use. She must sign and return the form for Chase to proceed with reviewing her claims.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    138 views2 pages

    Correspondence

    Uploaded by

    R David Gillespie
    The customer, Suzy Gillespie, has disputed transactions on her credit card account. Chase has provided a customer questionnaire for her to complete and return. This will allow them to investigate the disputed transactions and provide temporary credit if the disputes are found to be valid cases of fraud. Suzy is asked to provide details of the disputed transactions, whether her card and PIN were secure, and if she suspects anyone of unauthorized use. She must sign and return the form for Chase to proceed with reviewing her claims.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    You are on page 1of 2

    P.O.

    Box 620002 CCLTOP Customer Claim Department


    Internal Mail TX1-2551
    Dallas, Texas 75262-9802 Phone: (866)564-2262 Fax: (866)701-9886
    April 13, 2011

    SUZY GILLESPIE
    107 HEATHER LN
    LONGVIEW, TX 75605

    Dear SUZY GILLESPIE,

    Thank you for notifying us of your recent dispute. We will make every effort to resolve this issue promptly.

    In order to expedite your claim, you must complete, sign and return the attached form with the list of disputed
    transactions as soon as possible. Please answer all questions and provide specific details.

    Please fax or mail the completed form to the fax number or address above. We must receive your response in
    order to provide temporary credit.

    If your dispute includes a fraudulent transaction, your card will be closed to prevent further unauthorized use.

    If you have any questions, please contact a Customer Claim Specialist at the number above and refer to claim
    number 173797756950001.

    Thank you for choosing Chase.

    Sincerely,

    Customer Claim Department


    JPMorgan Chase Bank, N.A.

    173797756950001;1 LCM02_001

    7777777707070700077767070635777500757151672655410207322217317401047077622531752254450726627470203771007257366710246333077771707017445000777777707000707007
    7777777707070700075353676513544550746277206036711007541573306126623076277437424011130766203554140601307633172203360156077765253775567340777777707000707007
    7777777707070700077634215641557550762611164176513207770457115270013071231772772033500743770026732753007247011444237513075352366731767400777777707000707007
    Customer Claim Department
    P.O. Box 620002
    Customer Name: SUZY GILLESPIE Internal Mail TX1-2551
    Claim Number: 173797756950001 Dallas, Texas 75262-9802
    Card Number: 4867940126327676 Phone: (866)564-2262 Fax: (866)701-9886

    CUSTOMER QUESTIONNAIRE
    Please complete this questionnaire and fax it to the number above as soon as possible. If you do
    not have access to a fax machine, the form may be mailed to the address above.
    Please check the statement that applies to your situation:

    My card was lost or stolen.

    I have unauthorized transactions, but my card is in my possession. What is the date and amount of the
    last valid transaction made with this card ?

    I never received this card in the mail

    Disputed Transactions:
    Tran Date Amount Description Merchant Desc
    04/08/2011 $45.22 SALES DRAFT / SHELL OIL 57543262406 AUTOMATED FUEL DISPENSERS

    Please provide the additional information requested below:

    1. Is the Personal Identification Number (PIN) located with the card, or written down? Yes No
    2. If you answered "no" to question 1, do you know of any way someone might have obtained your PIN?
    Yes No If yes please provide details:

    3. Have you ever allowed anyone to use your card? Yes No


    If so, please identify the individual(s) and circumstance(s).

    4. Do you suspect anyone in particular of using your card? Yes No


    5. If you answered "yes" to question 4, please identify the individual and circumstances.

    Please attach additional information that may assist in the resolution of your claim.

    I certify that the transaction(s) listed were not made by me or by a person authorized to use my card. Additionally, all
    transactions after 04/13/2011 without my authorization are fraudulent.

    Please sign and date below and provide a daytime phone number. Phone number:

    Cardholder's Signature Date

    If you have any questions, please contact a Customer Claim Specialist at the number above and refer to the
    claim number.

    173797756950001;1 LCM02_001

    7777777707070700077767070635777500757151672655410207322217317401047077622531752254450726627470203771007257366710246333077771707017445000777777707000707007
    7777777707070700075353676513544550746277206036711007541573306126623076277437424011130766203554140601307633172203360156077765253775567340777777707000707007
    7777777707070700077634215641557550762611164176513207770457115270013071231772772033500743770026732753007247011444237513075352366731767400777777707000707007

    You might also like