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LISTENING
PART 1:
1. Harry Menzies
2. a pool table
3. $800
4. Spanish and Polish
5. GH12338
Hello, my name is Harry Menzies, that's M-E-N-Z-I-E-S. I purchased a pool table from Excalibur Sports a week
ago. Now, I ordered it online last Tuesday and it arrived only three days later. I was amazed and very happy at
the speed of service. But then the problems started unfortunately.
I had to assemble the pool table and this was quite difficult. The first major complaint I have is that the
instruction booklet included with the pool table was written only in Spanish and Polish. At least I think it was
Polish although I couldn't be sure. I don't think this is very helpful for me. I can't believe you wouldn't include
the assembly instructions in English. Anyway, I managed to follow the diagrams and get the pool table put
together in about two hours.
Once I had put it together, I noticed the white ball, you know - the cue ball, wasn't in the rack of balls. How am
I supposed to be able to play any games without the cue ball? Luckily, a friend of mine came over with his cue
ball and we were able to play a game. A single game only, because it quickly became obvious that the table was
defective.
The roll of the balls was not very true - they kept curving to the left or the right so I think there's a problem with
the main slate of the table. I don't really know enough about pool tables to know what the problem could be. I
just know I don't want to spend $800 for a pool table that can't be used!
Here is some information about me and I would appreciate it if you could get back to me as soon as possible.
My name is Harry Menzies and my customer number is 45993. The order number for my pool table order was
GH12338.
You can get in touch with me on my home phone number: 348-28841. Please get in touch with me as soon as
possible to let me know how we can resolve these problems. I am also going to write a letter to your head office
as I think it's important to have this complaint down in writing.
I really hope to hear from you as soon as possible. Ok, bye bye...
PART 2
1. It can be somewhat aggressive.
2. Let the dog watch a program on television.
3. The cat enjoys listening to rock music.
4. The snake doesn't care for Shawn at all.
5. Norman should seek someone who is well-trained with animals.
Norman: Hey, neighbor. How's it going?
Shawn: Fine. How about you?
Norman: Okay. Huh, by the way, my wife and I are going out of town this weekend, and I was wondering if you
could take care of some of our animals while we're gone. You know our dog, Jaws, don't you?
Shawn: Yeah. My leg still hurts from the last incident.
Norman: Hey, he's just a playful little beast.
Shawn: Right.
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Norman: Hey, he likes to bark a little, and his bark is worse than his bite.
Shawn: Oh yeah.
Norman: Just feed him a can of dog food a day, and make sure he has plenty of water in his dish. [Oh] And
then, take him for a walk around the block.
Shawn: Well, how about if I just throw a Frisbee over the fence to give him some exercise? Wouldn't that work?
Norman: Ah, and then, he likes to watch the 3:00 soap opera on Channel 4 [What?] . . . and brush his teeth after
you give you some doggie treats around 4:00.
Shawn: Man, you really pamper your dog.
Norman: And, then brush his fur for about twenty minutes. He tends to shed this time of year. [Ah, what?] And
then scratch him around the ears. Otherwise, he feels neglected.
Shawn: Is that it?
Norman: Well, and then there's Claws.
Shawn: Claws? Who's Claws.
Norman: Oh, he's the cat we adopted from the animal shelter, but he's a little temperamental.
Shawn: What do you mean "temperamental"?
Norman: Well, he has mood swings [Mood swings?], but he's been doing better since he's been going to the
animal therapist.
Shawn: A therapist?
Norman: So, be sure to feed him a half cup of cat food two times a day [What? A therapist . . .], and don't forget
to put out (on) some soft classical music during his nap time at 2:40 p.m. But don't let him out of the house
because he might run away and chase the neighbor's dog.
Shawn: You have some high-maintenance animals.
Norman: Not really. And, don't forget to change the cat litter daily, or he might have an accident on the carpet.
[Oh, great.] And finally, there's Buttercup.
Shawn: Buttercup? Who's Buttercu . . . ? I'm afraid to ask.
Norman: Ah, she's a sweetie [What?] . . . if you know how to handle her right. [Oh, great.] Wait. Let me get her
for you. Here you are.
Shawn: That's . . . That's a snake . . .[Hold her.] That's a big snake with big fangs. Does the snake go to a
therapist, too?
Norman: Of course not . . . just an anger-management class.
Shawn: Oh! What?
Norman: I'm joking. Buttercup is a very docile creature, and she never bites anyone she likes. If she doesn't,
you'll know because she starts hissing and staring at you . . . . kind like what she's doing now.
Shawn: Well, I'm leaving. You must be going out of you mind to think I'm going to watch a zoo full of
misunderstood animals. You'd better hire some professional help 'cause I wouldn't watch them even if you paid
me a million dollars.
PART 3
Question 1: false.
Question 2: true.
Question 3: true.
Question 4: true.
Question 5 : false.
Jackie: Good morning, Power Net Software, this is Jackie. Can I help you?

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David: Hi, I've been trying to order some of your software from the website but there seems to be a problem
because my order didn't go through.
Jackie: Oh, I'm sorry about that Sir. The technical department sent everyone a memo this morning saying there
was a problem with one of the servers. That's probably why you had some difficulty.
David: Would it be possible for me to place my order through you now? I really need this software as soon as
possible. It's for my work you see. I don't want to have to wait until tomorrow as I might be out seeing
customers.
Jackie: OK, sure. Now then, what is it you would like to order from us?
David: Your site had a great offer on something called Viva Voce. The price was something like 25% off the
normal recommended retail price. Could you tell me something more about this product please?
Jackie: Well, I'm afraid that price is only available for those of our customers who order through our site.
David: That's hardly fair, is it? I just tried to order through your site and, as I told you, the sale wouldn't go
through. Can't you give me that discount anyway?
Jackie: Yeah, I think that would be alright. It's not as if it's your fault. Now, what did you want to know about
Viva Voce? It's one of our best selling products.
David: Do you have that program also in the Professional edition? I only saw the Standard edition but we need
the extra recording software which comes with the Professional edition.
Jackie: Fine, let's have a look ... Yes, we have the Professional edition and that is also discounted 25%.
David: Now, in our office, there are both Windows and Mac computers. How much is the Mac version of this
software? I don't want to have to pay too much more.
Jackie: Hmmm, we don't seem to have the Mac version in stock at the moment. It's arriving this evening or
tomorrow morning.
David: One more question for you and then I'll be done. Is there a microphone included with the software? I
tried to find out from your website but it didn't seem to be very clear whether there was a mic included or not.
Jackie: Yes, all our speech recognition software comes with a free microphone although, between you and me,
the quality isn't the best. I would recommend you buy a higher quality one, especially if you are planning to use
this for your work.
David: Thanks a lot for that information. Those free mics are usually pretty poor, aren't they? OK, we're done. I
have ordered through you before and my customer number is 794791. You should have all my contact
information and credit card number on file.
Jackie: 794791 ... let's see, oh yes. Here you are, Mr. David Thompson, is that correct?
David: Yes, that's me. How long will the delivery take?
Jackie: You should have this by Wednesday. Can I just confirm then - you want one Windows edition and one
Mac edition when it comes through to us this evening or tomorrow?
David: No, just send me the one Windows Professional. We'll just have to do all the speech recognition work on
the Windows computers, it's not such a big deal.
Jackie: Great. Thanks for calling Power Net Software. Have a nice morning.
David: Thanks very much, goodbye.
PART 4
Question 1: understands exactly what.
Question 2: life on other.
Question 3: the distances.
Question 4: 1960s and 1970s.
Question 5: listening for signals.
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Question 6: intelligent life.
Question 7: silence from space.
Question 8: destroyed.
Question 9 : environmental damage.
Question 10: to survive.
Mike: Tonight on Science Tonight, we are joined by Professor Hilary Twaine who works at Yale University and
also participates in research on various SETI related programs for NASA and private organizations. First
Professor, you have to tell us exactly what SETI is as I feel there's a lot of confusion out there.
Hilary: Thanks Mike. It's a pleasure to be here and above all, to be given this chance to explain to your listeners
what my work is about and more importantly what it is NOT about. Many of you will know that SETI stands for
the Search for Extra Terrestrial Intelligence but it doesn't mean we are standing out in our back yards looking
for flying saucers in the sky.
Mike: Do you not believe in UFO's?
Hilary: Me personally? Err,..no...I think..
Mike: Oh? That surprises me greatly. It's your job, isn't it?
Hilary: Ah...this is where the confusion lies. SETI scientists do not necessarily believe that there are aliens
running around on Earth..or, for that matter, that they are flying about your neighborhood in silver discs.
Whether I or my colleagues believe in the classic notion of UFO's is immaterial. What we do all believe in is
that there is intelligent life out there somewhere in our solar system or in another galaxy - and it is that which
we seek. Not E.T in our garden shed!
Mike: OK, that makes things a bit clearer. So a belief in UFO's is not a pre-requisite to be able to do your job.
Hilary: Exactly. We all believe these intelligent civilizations exist. But not all of us believe they have placed a
foot on our planet.
Mike: Or a paw indeed.
Hilary: Oh, of course.
Mike: Now, what does this "search for intelligence" consist of. I understand the distances involved are quite
staggering and it's not just a case of picking up the phone.
Hilary: It is one of the hardest parts of my job as SETI researcher to get across to people what a difficult task it
is trying to find this needle in a haystack. Another of my colleagues, a Professor John Turgan who works for
NASA, explained it like this to some kids in a school last year. Imagine you have a single solitary snail sat slap
bang in the center of Alaska. He knows there are two or three other snails sitting on the coast of Alaska
hundreds and hundreds of miles away and he can't go any faster than...well, we know how slow a snail is!
Mike: Yeah, pretty slow. Is that what we face?
Hilary: Yeah, the snail can set off in one direction, travel for years and years towards a point on the coast before
trying another direction.
Mike: So we would never find anything like that.
Hilary: No, precisely! Searching for life on other planets involved a active stance in the 1960s and 1970s. We
were actively putting signals out there trying to find the other guys. We sent probes into space with messages
on, with photos and music from Earth on rudimentary picture discs. We even sent out a map of how to find us.
Mike: That could be dangerous....these fellows might not be that friendly!
Hilary: There were many who thought that! But then in the last twenty or so years, we have taken up a more
passive policy, I mean we wait and listen out for their signals.
Mike: What's the thinking behind that?

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Hilary: Well there are many reasons why this makes far more sense. First of all, it's a question of logistics.
Think of our snail in Alaska again. Instead of trying to guess where his buddy snails are, he can sit back and
wait for them to come to him. Also, we are looking for advanced civilizations. It would be nice to find some
fungus on Mars or some other planet but we would ultimately like to find an intelligent civilization - one that
was capable of long distance inter-stellar communication and possibly travel
Mike: So that is why we listen.
Hilary: Pretty much yes. We have been emanating radio and TV waves into space for about 70 years. Any
civilization within 70 light years of Earth - and that's quite a few stars, believe me - would have been made
aware of our presence by now. We are simply looking for the same tell tale signs coming from other planets and
star systems.
Mike: OK, that makes sense. But so far it seems we have found nothing.
Hilary: well, in a word, yes, that's true. A famous SETI scientist once said many years ago something to the
effect of, if these guys are out there in such great numbers as many of us believe, where are they? It's quite
worrying, the total silence and it's quite easy to begin to think that we might actually be alone here.
Mike: Do you personally believe that?
Hilary: Hmmmm, no, not really.
Mike: So how would you explain the silence?
Hilary: It could be any of a whole list of things. We may be looking in the wrong place? We may not have the
technology to pick up whatever is being broadcast by civilizations more advanced than us. Would we have been
able to pick up radio waves in the days of Jefferson and Washington? I don't think so....
Mike: Is it also true that any advanced civilization in our corner of the universe may not be around anymore?
Hilary: That is another interesting theory. What, in the end, is the life span of an advanced civilization? Maybe
these extra terrestrial intelligences got so smart that they destroyed themselves. You only need to look at
ourselves to see that possibility. We have only been what one might call advanced for a matter of a century or
two - and look at environmental damage, nuclear proliferation and overpopulation. Yeah, it's a distinct
possibility that any life form may only be at our level of advancement for a relatively short time.
Mike: Pretty depressing when you think about it.
Hilary: I'm optimistic. The universe is a staggeringly large place and we have only scanned our galaxy really.
When you think that there are as many galaxies in the observable universe as there are grains of sand on Earth -
it makes you realize we have a lot of real estate to get through yet.
Mike: What's the first question you would ask the little green men?
Hilary: Oh, good question. Hmmm....well, I think, err, I would ask how they survived!
Mike: In what sense, do...
Hilary: I mean, I mean referring back to what we were talking about before. How did you get past the stage of
being capable, technologically speaking, of destroying yourselves, something we are struggling with today. And
how did you feed an ever expanding population. And how did you ultimately control that population without
destroying the environment of your home planet. Just that!
Mike: Well, you cheated as I only gave you one question to ask!
Hilary: Oh, that's right I'm sorry...
Mike: Professor Hilary Twaine, it's been an entertaining and educational talk this evening. Be sure to come back
and tell us if ET does phone you.
Hilary: You'll be the first to know! Thanks for having me here tonight.
LEXICO-GRAMMAR
PART 1: Choose the best options
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1. A 2. B 3. B 4. C 5. B 6. A 7. C 8. B 9. C 10. B
11. C 12. A 13. A 14. A 15. B 16. D 17. D 18. A 19. B 20. D
PART 2 Find and correct ten mistakes/ errors in the following passage
Having a roof over your head is a basic human need, but there are 1.2 billion people in the world without
adequate housing. This may change thanks to a revolutionary, low-cost use of 3D printers to construct houses.
With 3D printing, materials are joined together or reinforced by using a computer-controlled device to create a
three-dimensional object. Two companies have joined forces to try and ease homelessness around the world by
building affordable homes using 3D printing. Tech company ICON has developed a method for printing a one-
floor, 60-square-meter house out of cement in a day for just $10,000. This is a fraction of both the time and cost
needed to build a similar construction using conventional methods.
ICON has teamed up with the non-profit, international housing organization New Story. Together, they will
start building homes in developing countries. Their joint venture will see 100 new homes constructed in El
Salvador next year. New Story's co-founder Alexandria Lafci acknowledged that the 100 homes were just a
drop in the ocean. She said: "There are over 100 million people living in slum conditions, in what we call
survival mode." She also saw possibilities for 3D-printed houses to become common in richer countries in
years to come. However, she said that for the moment: "The tech is ready now to print very high-quality, safe
homes in the places we're building."
PART 3: Fill in each gap with ONE preposition
1. down 2. on 3. in 4. along 5. off
6. about 7. from 8. with 9. out 10. away
PART 4: Word form
1. rhythmically 2. perception(s) 3. consciousness 4. (un)arguably 5. controversial
6. researchers 7. conviction 8. underestimated 9. decisive 10. coherent
READING
PART 1
1. C 2. A 3. A 4. C 5. A
6. D 7. A 8. B 9. D 10. B

PART 2
1. estimated 2. fraction 3. industrial 4. rapidly 5. faced
6. extinction 7. bacteria 8. species 9. world 10. better
PART 3
1. A 2. D 3. C 4. B 5. B
6. C 7. D 8. B 9. C 10. A
PART 4
1. x 2. v 3. ix 4. iii 5. vii

6. magnification 7. a prism 8. land and language 9. ship design

10. (the) rainbow refraction/refraction in rainbow

WRITING
PART 1: Rewriting

1. It was the goalkeeper that saved the match for us.

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 →Had it not been for the goalkeeper, we would have lost the match.

2. Tim insisted on being told the complete story.

→Nothing but the complete story would satisfy Tim.

3. Jane’s husband will be returning from South America quite soon.

→It won’t be long after Jane’s husband returns from S.A.

4. The permit expires at the end of this month.

→The permit is not valid after the end of this month.

5. I don’t really like her, even though I admire her achievements.

→Much as I admire her achievement, I don’t really like her.

6. As an antidote to their disappointment, he bought them ice-cream. (OFFSET)

→To offset their disappointment, he bought them ice-cream.

7. If interest rates are cut, the economic situation may improve. (REDUCTION)

→A reduction in/of interest rates may improve the economic situation.

8. I don’t personally care if they come or not. (MATTER)

→It doesn’t matter to me whether they come or not.

9. Local residents said they were against the new traffic scheme. (DISAPPROVAL)

→Local residents expressed their disapproval of the new traffic scheme.

10. Products which seem to lack credibility are not popular. (CALL)

→There is no call for products which seem to lack credibility.

PART 2: ESSAY

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