Brint Progress Test 5 JP

5 | Progress test
Working with words Later the same day, the person calls again.
Complete this conversation with the missing words.
Complete these sentences with words from the list.
Change the form of the word if necessary. A Hello, I called earlier about the post in customer
service and we arranged an interview for next
guarantee require assist provide serve monitor Thursday afternoon.
care satisfy expect B Oh yes. I remember.
A Well, I’m very sorry, but can we 18___________ it
1 Can you ___________ that the package will arrive forward to the morning?
within 24 hours? B Well, I’m quite busy on Thursday morning. I’d
2 The ___________ was rather slow at that new
19
___________ the Friday morning.
restaurant, but the food was good when it arrived. A That’s fine. 10 o’clock is 20___________ for me.
3 As part of your fitness check, we attach this B Fine. We’ll see you then …
machine to your chest and it allows us to
___________ your heart. Language at work
4 In a recent survey we found that callers’ levels of
___________ with the call centre were below Confirm a meeting with a customer by email. Write
average. each line of the email using the words below (two
5 With over 300 products in stock, we’re sure you’ll marks per sentence).
find something to meet your ___________ .
6 We not only want to meet the ___________ of our 21 write – confirm – our meeting – Friday 4th
customers, we also want to exceed them.
7 I asked the shop ___________ for help, but she was 22 we – meet – 10 a.m. – my office
very rude to me.
8 Our customer ___________ policy is there to 23 bus to our company – leave – from train station –
ensure your complete satisfaction. every fifteen minutes
9 What kind of after-sales support does your
company ___________ for its customers? 24 please note – our head of sales – also – join – us
Business communication skills 25 look forward – see – you
Complete this conversation with the missing words. 21 ___________________________________

22 ___________________________________
A Hello, I’m interested 10___________ your 23 ___________________________________
advert for customer service staff. Can you tell 24 ___________________________________
me a 11___________ more about the position? 25 ___________________________________
B Sure, we have part-time and full-time
vacancies and basically you answer questions Result _________ / 30 marks
and help customers with any problems. Is that
something you could deal 12___________?
A Yes, I think so. I’d also like to find out
13
___________ the pay.
B Well, it would depend on your experience. The
best idea is for you to come in for a chat.
Would it be 14___________ for you to do
that?
A Maybe.
B 15
___________ about sometime this week?
A Next week would be better.
B OK. Wednesday the second 16___________
me.
A Sorry, I can’t 17___________ Wednesday, but
I’m free on Thursday afternoon.
B That’s fine …
Business Result Intermediate Progress Test 5 Photocopiable © Oxford University Press
Speaking test
Role cards
Copy this page and cut out the role cards for the students. Students should do both role-plays. Then use the
Speaking test results forms to evaluate each student’s performance. You can then cut out the results and give
them to the students.
Student A Student B
1 You need a venue for your company’s annual Sales 1 You manage a hotel in Dallas which often hosts
convention. Call a hotel in Dallas and find out about conventions for businesses. Answer a call.
location (distance to stations, airports) Hotel location: 30 minutes from airport, ten minutes
number of rooms from train station.
meeting rooms Number of rooms: 200.
relaxation facilities. Meeting rooms: one main room with 300 seat capacity,
twenty seminar rooms.
Arrange a meeting. You are busy on 26th May (p.m.) Relaxation facilities: pool, sauna, fitness gym, and
and 27th May. You are free on 28th May (p.m.) restaurant.
2 You manage a conference centre in Zurich. Answer a Arrange a meeting. You are free on 26th May (p.m.)
call. and 28th May. You are busy on 25th and 27th May.
Hotel location: twelve minutes from airport, fifteen
minutes from train station. 2 You are looking for a conference centre in
Centre facilities: main room has seating for 1,500, Switzerland. Call a centre in Zurich and find out about
twenty lecture rooms (50–200 per room), bars, two  location (distance to stations, airports)
restaurants.  size / rooms / refreshments
Audio-visual: projectors, audio, and flexible seating.  audio-visual facilities.
Arrange a meeting. You are free on 3rd March (p.m.) Arrange a meeting. You are busy on 2nd March (p.m.).
and 5th March (a.m.). You are busy on 1st, 2nd (a.m.), You are free on 1st, 3rd (p.m.), 4th (a.m.), and 5th
and 4th March. March.
Speaking test results

Use these forms to evaluate the students.
Student A Student B
Can the student … Didn’t do this Yes, but with Yes, did this Can the student … Didn’t do this Yes, but with Yes, did this
(0 points) some mistakes very well (0 points) some mistakes very well
(1 point) (2 points) (1 point) (2 points)
explain purpose of explain purpose of

the call? the call?
ask for all the ask for all the

information? information?
suggest times for a suggest times for a

meeting? meeting?
make an make an
appointment? appointment?
end the call? end the call?
Result _________ / 10 marks Result _________ / 10 marks
Business Result Intermediate Progress Test 5 Photocopiable © Oxford University Press

Brint Progress Test 5 JP

Uploaded by

Copyright:

Available Formats

Brint Progress Test 5 JP

Uploaded by

Document Information

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Brint Progress Test 5 JP

Uploaded by

Copyright:

Available Formats

5 | Progress test

Business communication skills 25 look forward – see – you

Complete this conversation with the missing words. 21 ___________________________________

Speaking test results

explain purpose of explain purpose of

ask for all the ask for all the

suggest times for a suggest times for a

end the call? end the call?

Result _ / 10 marks Result _ / 10 marks

Business Result Intermediate Progress Test 5 Photocopiable © Oxford University Press

You might also like