MKSSS’S

SMT. HIRABEN NANAVATI INSTITUTE OF MANAGEMENT AND

RESEARCH FOR WOMEN, PUNE

“START-UP OF DIGITAL INDIA”

A PROJECT REPORT

SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR

THE AWARD OF THE DEGREE OF

MASTER IN BUSINESS ADMINISTRATION

SUBMITTED TO

SAVITRIBAI PHULE PUNE UNIVERSITY

SUBMITTED BY

BHAGYASHREE GAIKWAD

(2K191139)

UNDER THE GUIDANCE OF

PROF. RANJANA GOGATE

2020- 2021
 MKSSS’S

SMT. HIRABEN NANAVATI INSTITUTE OF MANAGEMENT AND

RESEARCH FOR WOMEN, PUNE

“START-UP OF DIGITAL INDIA”

A PROJECT REPORT

SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR

THE AWARD OF THE DEGREE OF

MASTER IN BUSINESS ADMINISTRATION

SUBMITTED TO

SAVITRIBAI PHULE PUNE UNIVERSITY

SUBMITTED BY

BHAGYASHREE GAIKWAD

(2K191139)

UNDER THE GUIDANCE OF

PROF. RANJANA GOGATE

2020-2021
 CERTIFICATE

This is to certify that, Ms. BHAGYASHREE MANGESH GAIKWAD. has successfully completed
her summer internship project titled “START-UP OF DIGITAL INDIA” in the partial fulfilment of
MBA programme.

Director In-charge Project Guide

Dr. Mihika Kulkarni Prof. Ranjana Gogate

 ACKNOWLEDGEMENT

I would like to place on record my deep sense of gratitude To Prof. Ranjana Gogate for her exemplary
guidance, monitoring and constant feedback throughout the course of the desk research project.

I am extremely thankful to Dr. Mihika Kulkarni, Director In-charge, HNMIR, Pune, for continuously
motivated me, without which this work would not have been possible.

BHAGYASHREE MANGESH GAIKWAD.

i
 TABLE OF CONSTENTS

SR NO. DETAILS PAGE NO.

1 LIST OF TABLES III

2 LIST OF FIGURES IV

3 ABBREVIATIONS AND NOMENCLATURE V

4 EXECUTIVE SUMMARY 1

5 INTRODUCTION 5

6 LITERATURE REVIEW 44

7 ORGANISATIONAL PROFILE 48

8 RESERCH METHODOLOGY 57

9 DATA ANALYSIS 59

10 FINDINGS AND OBSERVATIONS 81

11 LEARNING OUTCOMES 83

12 LIMITATIONS 85

13 CONCLUSION AND SUGGESTIONS 87

14 BIBLOGRAPHY 90

ii
 LIST OF TABLES

TABLE TITLE PAGE NO.

NO.
1 Digital India 49
2 Digital India Banks 56
3 Digital India Annual Budget 70
4 E-Transaction Count, E-Services Count, E- 71
Commerce Count Recorded
5 Digital Life Certificate 71
6 Aadhar Card 71
7 Growth of Digital Payments 72
8 Skill Development 73
9 My-Gov 73
10 E-Hospital 73
11 Umang 74
12 Digital Literacy 74
13 Bpo Promotion Schemes 74
14 Digital Village 75
15 Digi Locker 75
16 Import, Export & Production of Electronic Goods 75
17 The Manufacture of Specified Electronic Goods 76
18 Promotional Matters Public Grievances Redressal 76
Mechanism
19 Digital India 76
20 M-SIPS Applications 77
21 Internet Use, Social Media, Mobile Phones 77
22 Digital India Platform 79
23 E-Scholarship 79
24 Common Services Center 79
25 Open Government Data 80
26 E-Procurement 80
27 DIC IIDS 80
28 MEGH RAJ 80

iii
 LIST OF FIGURES

SR NO. TITTLE PAGE NO

1 Digital India Cover Page 8

2 Indian Startup Ecosystem 9
3 Nine Pillars of Digital India 15
4 Broadband Highways 15
5 Universal Access to Phones 16
6 Public Internet Access Programme 16
7 E-Governance 18
8 E-kranti 19
9 Information for all Electronic Manufacturing 23
10 Electronic Manufacturing Target Net Zero Import 24
11 IT for Jobs 26
12 Early Harvest Programme 27
13 Digi-Dhan 30
14 Digital Locker 32
15 Digital Panchayat 33
16 Soochna-seva 35
17 Ministry of Skill Development and Entrepreneurship India 37
18 Make in India- Electronic Manufacturing 40
19 Production Profile of Electronic Sector 41
20 Vision of Digital India 51
21 Organizational Profile 55
22 Digital Payment Transaction Volume Graph 72
23 Most Used Social Media Platform 78

iv
 ABBREVIATIONS AND NOMENCLATURE

AEPS - Aadhaar Enabled Payment System

BHIM - Bharat Interface for Money

CSC - Common Services Centre

C2SD - Chip to System Design

DIC - Digital India Corporation

DSC - Digital Signature Certificate

FINTECH - Financial Technologies

GeM - Government eMarketplace

IIT - Indian Institute of Technology

JAM - JanDhan, Aadhaar and Mobile

NeGD - National e-Governance Division

NIC - National Informatics Centre

NIELIT - National Institute of Electronics & Information Technology

MHA - Ministry of Home Affairs

NKN - National Knowledge Network

MSDE - Ministry of Skill Development and Entrepreneurship

M-SIPS - Modified Special Incentive Package Scheme

ORS - Online Registration System

PMGDISHA - Pradhan Mantri Gramin Digital Saksharta Abhiyan

SWAN - State Wide Area Network

MeitY - Ministry of Electronics and Information Technology

NEBPS - North East BPO Promotion Scheme

UIDAI - Unique Identification Authority of India

UMANG - Unified Mobile App for New-Age Governance

UPI - Unified Payment Interface

v
 CHAPTER 1

EXECUTIVE SUMMARY

1
 EXECUTIVE SUMMARY

INTRODUCTION OF THE TOPIC

Shri Narendra Modi gave its approval for Digital India - A programme to transform India into digital
empowered society and knowledge economy. This is a follow up to the key decisions taken on the
design of the programme during the meeting of the Prime Minister on Digital India Programme on
August 7, 2014, and to sensitize all ministries to this vast programme touching every corner of the
government. This programme has been envisaged by Department of Electronics and Information
Technology (Deity). The programme will be implemented in phases from the current year till 2019.
The Digital India is transformational in nature and would ensure that Indian Government services are
available to every citizen electronically. It would also bring in public accountability through
mandated delivery of government's services electronically: A Unique ID and e-Pramaan based on
authentic and standard based interoperable and integrated government applications and data basis.
The source of funding for most of the e-Governance projects at present is through budgetary
provisions of respective Ministries/ Departments in the Central or State governments. Requirements
of funds for individual projects for Digital India will be worked out by respective Nodal Ministries
Departments. Digital India is a Programme to prepare India for a knowledge future. A programme to
transform India into digital empowered society and knowledge economy. Digital India aims to
provide the much-needed thrust to nine pillars of growth areas, namely broadband highways,
Universal Access to Mobile connectivity, Public internet access programme, e-governance reforming
government through technology, e-kranti, electronic delivery of services, Information for all,
electronic manufacturing, IT for jobs and Early harvest programme. Each of these areas is complex
programme in itself and cuts across multiple ministries and department. Digital India is an ambitious
programme of Government of India projected at Rs 1,1,13,000 crores. This will going be for
preparing the India for the knowledge-based transformation and delivering good governance to
citizens by synchronized and coordinated engagement with both Central Government and State
Government. This programme has been envisaged by Department of Electronics and Information
Technology (Deity) and will impact ministry of communications & IT, ministry of rural
development, ministry of human resource development, ministry of health and others.

OBJECTIVE

1. To understand the concept of “Star-up Digital India”.

2. To understand the concept, scheme and services their power to empower in digital India.
3. To analysis the statistical performance and financial performance of digitalization.
4. To identify the people opinion regarding digital services.
2
SCOPE

• The overall scope of study is to prepare & make Indians aware for a knowledge future.
• To know about the making technology central to enabling change. We can see the changing and
developing technology of India in a digital way, that is covering many departments. Now we can
also see the scope of digital development in rural areas.
• To make Panchayats more efficient, transparent and symbols of modernity by leveraging ICT at
the cutting-edge level to ensure transparency and accountability in their functioning through
disclosure of information, social audit, efficient delivery of services and improving internal
processes and management of Panchayats.
• To Study Nine Pillar as we know the scope that to develop their innovative technology and rapidly
increases their financial structure.

RESEARCH METHODOLOGY

Area of study: the study is conducted to understand the customer’s opinion regarding the digital India
and their financial situation at last 5 years.

Sample collection: It is collecting response with the help of creates a Goggle form questionnaire. An
area for covering Pune Peoples.

Source of data: the use of both primary and secondary data is being made here; primary data is
collected from customers by close ended questionnaire method. And secondary data from the news,
articles and official website of start-up digital India.

Tools for analysis: Microsoft excel

FINDING OF STUDY

Start-up India in digital to find out various scheme and services with their customer satisfaction and
growth in their budget and financial situation. It’s is continuing increasable.

DATA ANALYSIS AND INTERPRETATION

The data analysis on the basis of the digital services, scheme which is provided by start-up digital India
and known which services use mostly people in various sector as rural and urban, In addition, to
analysis the budget and their last 5 years financial performance of start-up digital India.

3
CONCLUSION AND SUGGESTIONS

The introduction of “Digital India” had a positive effect on the digital economy of the star up digital
India. Since it introduced. It has also improved the government and Indian people relationship by
rendering effects services. Most of the people are aware of Digital India. From the survey, we have
concluded that Digital India Project will definitely uplift the standard of living. People want to live in
a digitalized city as it will provide better lifestyle through digital services.

4
 CHAPTER 2

INTRODUCTION

5
 INTRODUCTION

Digital India is a campaign launched by the Government of India in order to ensure the Government's
services are made available to citizens electronically by improved online infrastructure and by
increasing Internet connectivity or making the country digitally empowered in the field of technology.
The initiative includes plans to connect rural areas with high-speed internet networks. Digital India
consists of three core components: the development of secure and stable digital infrastructure,
delivering government services digitally, and universal digital literacy. Digital India was launched by
the Prime Minister of India Narendra Modi on 1 July 2015, it is centred on three key areas – digital
infrastructure as a utility to every citizen, governance and services on demand, and digital
empowerment of citizens.

The journey of e-Governance initiatives in India took a broader dimension in mid 90s for wider sectoral
applications with emphasis on citizen-centric services. Later on, many States/UTs started various e-
Governance projects. Though these e-Governance projects were citizen-centric, they could make lesser
than the desired impact. Government of India launched National e-Governance Plan (NeGP) in 2006.
31 Mission Mode Projects covering various domains were initiated. Despite the successful
implementation of many e-Governance projects across the country, e-Governance as a whole has not
been able to make the desired impact and fulfil all its objectives. The perspective of the programme is
transformative in nature in as much seeks to relies IT (Indian Talent) + IT (Information Technology)
= IT (India Tomorrow). In order to transform the entire ecosystem of public services through the use
of information technology, the Government of India has launched the Digital India programme with
the vision to transform India into a digitally empowered society and knowledge economy.

One of the most successful outcomes of the ’Digital India’ initiative has been the runaway success of
the Jandhan-Aadhaar- Mobile [ JAM] initiative, which has provided a digital identity to more than a
billion Indian citizens as well as access to the banking system to millions of Indians who were earlier
excluded from the formal economy. Future expectation of Digital India may be following: Well
defined infrastructure: High speed internet connection should be available for every gram panchayat,
easy access to common services centre within their locality and safe & secure cyber space in the
country. Digitalization is the use of digital technologies to change a business model and provide new
revenue and value-producing opportunities; it is the process of moving to a digital business. It is the
outcome of several innovations and technology advances. The 'Digital India' programme, an initiative
of honourable Prime Minister Mr. Narendra Modi, will emerge new progressions in every sector and
generates innovative endeavours for Next. The motive behind the concept is to build participative,
transparent and responsive system. All educational institutions and government services will soon be
6
able to provide I-ways round the clock. Digital India will provide all services electronically and
promote digital literacy. Digital Technologies which include the concept of cloud computing and
mobile applications have emerged as the catalysts for express economic growth and citizen
empowerment. Companies all over the world desire to invest in Digital India- the 21st century India,
as a growth opportunity.

The programme contains tasks that target to make sure that govt. services are available to people
digitally and people get advantage of the newest information and connections technological innovation.
Gandhiji felt that 'India resides in its villages,' and technology will help the villages to grow and
prosper. Digital libraries, online magazines, e-books can be made available for free which will further
help in knowledge sharing 'Digital India' is not just an initiative but a need for this country, where
majority of population still does not have access to the world of internet. The Digital India initiative
seeks to lay emphasis on e-governance and transform India into a digitally empowered society. It is to
ensure that government services are available to citizens electronically. Digital India also aims to
transform ease of doing business in the country. The Department of Electronics and Information
Technology (deitY) anticipates that this program will have a huge impact on the Ministry of
Communication and IT. It will focus on providing high speed internet services to its citizens and make
services available in real time for both online and mobile platform. Modi's government is focussing on
providing broadband services in all villages of the country, tele-medicine and mobile healthcare
services and making the governance more participative.

DEFINATION: -

Digital India is a campaign launched by the Government of India in order to ensure the Government's
services are made available to citizens electronically by improved online infrastructure and by
increasing Internet connectivity or making the country digitally empowered in the field of technology.

START-UP

A start-up is a young company founded by one or more entrepreneurs to develop a unique product or
service and bring it to market. By its nature, the typical start-up tends to be a shoestring operation, with
initial funding from the founders or their friends and families.

Start-up India is a flagship initiative of the Government of India, intended to catalyse start-
up culture and build a strong and inclusive ecosystem for innovation and entrepreneurship in India

7
 Figure No.1

OVERVIEW

Digital India is a Programme to prepare India for a knowledge future.

The focus is on being transformative – to realize IT + IT = IT. The focus is on making technology
central to enabling change. It is an Umbrella Programme – covering many departments. It weaves
together a large number of ideas and thoughts into a single, comprehensive vision so that each of them
is seen as part of a larger goal. Each individual element stands on its own. But is also part of the larger
picture. It is coordinated by DeitY, implemented by the entire government. The weaving together
makes the Mission transformative in totality.

Start-up India The Government of India has taken a number of initiatives with regard to boosting
start-up ecosystem. Start-up India is a flagship initiative of the Government of India, intended to build
a strong eco-system for nurturing innovation and Start-up in the country that will drive sustainable
8
economic growth and generate large scale employment opportunities. Ministry of Electronics & IT
(MeitY) has also taken various initiatives and measures to improve innovation-led ecosystem with a
Technology Incubation and Development of Entrepreneurs (TIDE) scheme, Centre of Excellences in
IoT/ FinTech space, technology and theme-based incubation centres and programmes to support
researchers, start-ups and MSMEs protect IPRs nationally and internationally. MeitY has also launched
an enhanced version of TIDE.

INDIAN STARTUP ECOSYSTEM

55,000 • Star-up Launched in India.

33,000 • DPIIT Registered Starup.

$63 (Bn) • Funding Raised By Indian Starups

40,000 • Active Startups in India

3,202 • Number Of Funded Startups

4,640 • Investors Participated In Indian Starup Funding

5,400 • Funding Deals Witnessed

385 • Funded Starups That Have Shutdown

• Avarage Time Taken By Indian Startups in Reaching

7 Years
Unicorn Status

34 • Unicorns In Indian Starup Ecosystem

Figure No.2

THE PROGRAMME STRUCTURE

Digital India comprises of various initiatives under the single programme each targeted to prepare India
for becoming a knowledge economy and for bringing good governance to every citizen through
synchronized and co-ordinated engagement of the entire Government.

This programme has been envisaged & co-ordinated by the department of electronics and information
Technology (Deity) in collaboration with various central Ministries/Departments and state
governments. The prime minister as the chairman of monitoring committee on digital India, activities
under the digital India initiatives is being carefully monitored. All the existing and ongoing e-
Governance initiatives have which been revamped to align them with the principle of Digital India.

9
Digital India is a programme to transform India into digital empowered society and knowledge
economy. The Digital India is transformational in nature and would ensure that the Government
Services are available to every citizen electronically. It would also bring in public accountability
through mandated delivery of government’s services electronically, a Unique ID and e-Pramaan based
on the authentic and the standard based interoperable and integrated government applications and data
basis. The programme will be implemented in phases from the current year till 2018.

THE PROGRAMME:

 Pulls together many existing schemes.

 These schemes will be restructured and re-focused.
 They will be implemented in a synchronized manner.
 Many elements are only process improvements with minimal cost.

STATUS OF DIGITAL INDIA

Digital India is in the progress mode till the month of November 2015. The Apex committee is going
to analyse its progress very soon. Media reports have also hinted at development of policies for Digital
India very soon. As part of “digital India” Indian government planned to launch Botnet cleaning
centres. Government also launched a digital locker under the name “Digi Locker”. Modi appointed Ms
kruti Tiwari. IIT-JEE Topper 2015, Indore Girl, as brand ambassador for Digital India on July 1’2015.

ACHIEVING DIGITAL INDIA

Its vision is very government-centric, rather than focusing on the wider potential of IT in India's
economy.

The obvious foundation of Digital India is the requisite infrastructure, but the government's conception
of infrastructure is somewhat lopsided-too broad in some aspects, while not emphasizing others
enough. The first step has to be to create a robust and extensive fibre optic network, and to make more
spectrum available for wireless connectivity. The latter, in particular, with the use of smartphones and
smaller tablets, will make expensive projects such as Common Service Centres almost unnecessary.
Privately-run kiosks, or desktop computers in post offices, might be an adequate supplement to
personal access devices (which can also be shared). A nationwide digital network will require robust
software, especially for security. The continued instances of security breaches in developed countries
with supposedly advanced digital infrastructure reinforce the view that security is a paramount concern
for a potential new digital infrastructure. But cyber-security seems to be peripheral in the

10
conceptualization of infrastructure. The role of digital infrastructure in supporting Indian business
firms also needs attention.

After digital infrastructure, the second priority has to be training. Developing and installing software
for a national digital infrastructure can be done with relatively little labour, but maintenance, repair
and technical support for the hardware and software of digital infrastructure are skills which are already
in short supply, even without extensive coverage. It is not clear that the government's vision fully
realizes this need, even within the "pillar" of "IT for jobs", but implementing Digital India will require
both public and private effort for this dimension of skilling.

A related aspect of training is imparting skills in using various kinds of application software, including
more generic examples such as word processing, spreadsheets and presentations, but also more
specialized software for accounting, website design, graphic design and more. The government's own
documents speak of skilling in the context of the IT or TeS, but they do not seem to realize the potential
scope of IT for all aspects of the economy: Even a cloth merchant can use accounting software.

Educational content also needs to be available in major Indian languages. Health applications,
information for farmers and financial services, to be truly accessible to the masses, ought to have local
language versions. One can think of this as an aspect of infrastructure, something that does not matter
for a country like the US, but is taken for granted across Europe, where each country uses its own
language. The final aspect of implementing a vision of Digital India should be digitizing theinternal
workings of government, not just at the national and state levels, but all the way down to local
governments. This is obviously a huge undertaking, when even basic aspects of operations such as
accrual accounting are absent from sub-national tiers of government. It is not clear that the existing
vision acknowledges the enormity of the implementation task, blithely listing a wide range of
government services to be provided by digital means. As in the case of cyber-security, the experience
of developed countries is a reminder of the potential difficulties of building IT systems. If Digital India
is to be achieved, there needs to be a clear prioritization of goals. The most fundamental goal should
be to create a robust and secure infrastructure. The second priority is to make sure that there is enough
expertise to maintain this infrastructure. Third, basic software applications and educational content
should be made available in multiple Indian languages. These three goals are not specific to the
workings of government. The fourth implementation goal should be to digitize the internal operations
of government at all levels. This task alone is an enormous one, even before citizen-facing IT-enabled
government services can be provided. Many of the specific activities and services listed in Digital India
documents are miscellaneous in nature, and of secondary importance. They illustrate the laundry-list
approach to government, which spreads attention and effort in ways that can prevent almost anything
11
specific or substantial being accomplished. For example, progress on the national fibre optic network
has been pitifully slow. The entire Digital India vision as publicized is very government-centric, rather
than focusing on the wider potential importance of IT in India's economy. A truly Digital India will
need to be developed in a manner that is quite different from what is implicit in the government's
current vision. It is not too late to rethink the vision and create a sensible action plan for
implementation.

BENEFITS OF DIGITAL INDIA

• The Government of India has initiated a giant leap forward to transform the country into a digitally
empowered knowledge economy. DI will help in leveraging India's globally acclaimed IT competence
for the benefit of 120 Crores Indians.

• It will help in reducing corruption, getting things done quickly and will help in reducing paper work.

• Some of the facilities which would be available through this initiative are Digital Locker, e-education,
e-health, Digital Signature and national scholarship portal.

OTHER IMPORTANT PROJECTS OF DI:

 National Centre for Flexible Electronics (NCFlexE): is going to be an initiative of Government

of India to promote research and innovation in the emerging area of Flexible Electronics.
 BPO Policy for All Round Development BPO Policy has been approved to create at least one
BPO centre in each North Eastern state and also in smaller /mofussil towns of other states.
 Some information’s has been taken from articles based on Digital India Project in newspapers
like Economics Times, The Times of India, India Today, etc and also through the social
networking sites of Digital India like twitter, Facebook and LinkedIn.

IMPACT

The estimated impact of Digital India by 2019 would be cross cutting, ranging from broadband
connectivity in all Panchayats, Wi-fi in schools and universities and Public Wi-Fi hotspots. The
programme will generate a huge number of IT, Telecom and Electronics jobs, both directly and
indirectly. Success of this programme will make India Digitally empowered and the leader in usage of
IT in delivery of services related to various domains such as health, education, agriculture, banking,
etc. The initiative includes plans to develop better digital infrastructure in rural areas and boost the
existing digital economy. Since its inception the Government has been consistently scaling the Digital
India initiative, they increased the outlay for the programme by 23% to Rs. 3,958 crores for the year
12
2020-21. This increase is likely to contribute to scaling our electronic manufacturing industry,
facilitating research and development and strengthening cyber security and data protection
frameworks. The consequences of the developments in the technicalities of Information and
Communication Technology introduce the concept of digitization. The transformation from print to
digital media for communication of information to the larger community is resulted from the growth
of the Internet and now enables the tremendous amount of information accessible to everyone. By the
process of digitization, knowledge to an ever-greater amount is being produced, processed,
communicated and preserved digitally.

ECONOMIC IMPACT:

According to analysts, the Digital India plan could boost GDP up to $1 trillion by 2025. It can play a
key role in macro-economic factors such as GDP growth, employment generation, labour productivity,
growth in number of businesses and revenue leakages for the Government. As per the World Bank
report, a 10% increase in mobile and broadband penetration increases the per capita GDP by 0.81%
and 1.38% respectively in the developing countries. India is the 2nd largest telecom market in the world
with 915 million wireless subscribers and world’s 3rd largest Internet market with almost 259 million
broadband users. There is still a huge economic opportunity in India as the tele-density in rural India
is only 45% where more than 65% of the population lives. Future growth of telecommunication
industry in terms of number of subscribers is expected to come from rural areas as urban areas are
saturated with a tele-density of more than 160%.

SOCIAL IMPACT:

Social sectors such as education, healthcare, and banking are unable to reach out to the people due to
obstructions and limitations such as middleman, illiteracy, ignorance, poverty, lack of funds,
information and investments. These challenges have led to an imbalanced growth in the rural and urban
areas with marked differences in the economic and social status of the people in these areas. Modern
ICT makes it easier for people to obtain access to services and resources. The penetration of mobile
devices may be highly useful as a complementary channel to public service delivery apart from creation
of entirely new services which may have an enormous impact on the quality of life of the users and
lead to social modernization. Digital platforms can help farmers in know-how (crop choice, seed
variety), context (weather, plant protection, cultivation best practices) and market information (market
prices, market demand, logistics). The poor literacy rate in India is due to unavailability of physical
infrastructure in rural and remote areas. This is where m-Education services can play an important role
by reaching remote masses. According to estimates, the digital literacy in India is just 6.5% and the
internet penetration is 20.83 out of 100 populations. The Digital India project will be helpful in
13
providing real-time education and partly address the challenge of lack of teachers in the education
system through smart and virtual classrooms. Education to farmers, fisher men can be provided through
mobile devices. The high-speed network can provide the adequate infrastructure for online education
platforms like massive open online courses (MOOCs).

ENVIRONMENTAL IMPACT:

The major changes in the technology will not only bring changes in the economic system but also
contributes to the environmental changes. The next generation technologies will help in lowering the
carbon footprint by reducing fuel consumption, waste management, greener workplaces and thus
leading to a greener ecosystem. The ICT sector helps in efficient management and usage of scarce and
non-renewable resources. Cloud computing technology minimizes carbon emissions by improving
mobility and flexibility.The energy consumption can be decreased from 201.8-terawatt hour (TWh) in
2010 to 139.8 TWh in 2020 by higher adoption of cloud data centres causing a 28% reduction in carbon
footprint from 2010 levels.

EFFECTS OF DIGITAL INDIA PROJECT BY 2019:

• Wi-fi in 2.5 lakh educational institutions, all universities: Community wi-fi locations for people.

• Job creation: Immediate 1.7 Cr. and Oblique at least 8.5 Cr.

• India to be innovator in IT use in solutions - health, knowledge, financial

• High speed internet in 2.5 lakh villages, universal phone connection.

• 400,000 Community ethernet Access Point.

• Digital Inclusion: 1.7 Cr qualified for IT, Telecommunications and Electronic devices Jobs.

• Net Zero imports by 2020.

• e-Governance & Services: Across government.

• Digitally motivated people - public reasoning, internet access.

14
NINE PILLARS OF DIGITAL INDIA

4. E-Governance 7. Electronics
1. Broadband reforming Manufacturing
Highways goverment through Target Net Zero
technology Imports

5. E-Kranti
2. Universal Electronic 8. IT for Jobs
Access to Phones Delivery of
Services

3. Pubilc Internet 6. Information for 9. Early Harvest

Acess Programme All Programmes

Figure No.3

1. BROADBAND HIGHWAYS
 Broadband for all Rural & Urban
This covers three sub components, namely Broadband for all Rural, Broadband for all urban and
national information infrastructure. Under broadband for all rural, 250 thousand village panchayats
would be covered by December, 2016. Dot will be the Nodal Department and the project’s cost is
estimated to be approximately Rs. 32,000 Crores. Under Broadband for all urban, Virtual network
operators would be leveraged for services delivery and communication infrastructure in new urban
development and buildings would be mandated.

Figure No.4
15
 National Information Infrastructure
National Information Infrastructure would integrate the network like SWAN, NKN and NOFN along
with cloud enabled National and State Data Centres. It will also have provision for horizontal
connectivity to 100, 50, 20 and 5 government offices/service outlets at state, district, block and
panchayat levels respectively.

2. UNIVERSAL ACCESS TO PHONES

Figure No.5

 Ongoing Programme Increased network penetration & coverage of gaps.

The initiative is no focus on network penetration and fill the gaps in connectivity in the country. All
together 42,300 uncovered villages in India will be covered for providing universal mobile connectivity
in the country Dot will be the nodal department and project cost will be around Rs. 16,000 Cr during
FY 2014-2018.

3. PUBLIC INTERNET ACCESS PROGRAMME

Figure No.6
16
The Two sub components:

 CSCs – made viable, multifunctional end-points for service delivery.

Common Services Centres would be strengthened and its number would be increased from
approximately 135,000 operational at present to 250,000 ie, one CSC in each Gram Panchyat. CSCs
would be made viable, multi-functional end-points for delivery of government and business services.

 Post Offices to become Multi-Service Centres.

Deity would be the nodal department to implement the scheme. A total of 150,000 Post Offices are
proposed to be converted into multi services centres. Department of Posts would be the nodal
department to implement this scheme.

4. E‐GOVERNANCE – REFORMING GOVERNMENT THROUGH TECHNOLOGY

Government Business Process Re-engineering using IT to improve transactions

• Form Simplification, reduction

Forms should be made simple and user friendly and only minimum and necessary information should
be collected.

• Online applications and tracking, Interface between departments.

Online applications, tracking of their status and interface between departments should be provided.

• Use of online repositories e.g., school certificates, voter ID cards, etc.

Use of online repositories e.g., School certificates, voter ID cards, etc. should be mandated so that
citizens are not required to submit these documents in physical form.

• Integration of services and platforms – UIDAI, Payment Gateway, Mobile Platform, EDI

Integration of services and platforms, for example UDAL Payment Gateway, Mobile Platform,
Electronic Data Interchange (EDI) etc. should be mandated to facilitate integrated and interoperable
service delivery to citizens and businesses.

17
 Figure No.7

Electronic Databases – all databases and information to be electronic, not manual

The guiding principles for reforming government through technology.

Workflow automation-inside government

Workflow Automation Inside Government The workflow inside government departments and agencies
should be automated to enable efficient government processes and also to allow visibility of these
processes to the citizens.

Public Grievance Redressal - using IT to automate, respond, analyse data to identify and resolve
persistent problems – largely process improvements. Public Grievance Redressal, I should be used to
automate, respond and analysed data to identify and resolve persistent problems. These would be
largely process improvements.

To be implemented across government - critical for transformation.

Government Business Process Re-engineering using IT to improve transactions is the most critical for
transformation across government and therefore needs to be implemented by all ministries/
departments.

5. E-KRANTI – ELECTRONIC DELIVERY OF SERVICES

There are 31 Mission Mode Projects under different stages of e-governance project lifecycle. Further,
10 new MMPs have been added to the e-Kranti by the Apex Committee on National e-Governance
Plan (NeGP) headed by the Cabinet Secretary in its meeting held on 18th March 2014.

18
 Figure No.8

Technology for Education – e-Education

• All Schools connected with broadband

All Schools will be connected with broadband.

• Free Wi-Fi in all schools (250,000)

Free wife will be provided in all secondary and higher secondary schools (coverage would be around
250,000 schools).

• Digital Literacy program

A programme on digital literacy would be taken up at the national level.

• MOOCs – develop pilot Massive Online Open Courses.

MOOCs (Massive Online Open Courses shall be developed and leveraged for e-Education.)

Technology for Farmers

This would facilitate farmers to get real time price information, online ordering of inputs and online
cash, loan and relief payment with mobile banking.

• Real time price information

19
Make all Government services accessible to the common man in his locality, through common service
delivery outlets, and ensure efficiency, transparency, and reliability of such services at affordable costs
to realise the basic needs of the common man".

• Online ordering of inputs

ICT Infrastructure on Demand – Government departments should be provided with ICT infrastructure,
such as connectivity, cloud and mobile platform on demand. In this regard, National Information
Infrastructure (NII), which is at an advanced stage of project formulation, would be fast-tracked by
DeitY.

Cloud by Default – The flexibility, agility and cost effectiveness offered by cloud technologies would
be fully leveraged while designing and hosting applications. Government Cloud shall be the default
cloud for Government Departments. All sensitive information of Government Departments shall be
stored in a Government Cloud only. Any Government Department may use a private cloud only after
obtaining permission from Department of Electronics and Information Technology which shall do so
after assessing the security and privacy aspects of the proposed cloud.

• Online cash, loan, relief payment with mobile banking.

Mobile First - All applications are designed/ redesigned to enable delivery of services through mobile.

Fast Tracking Approvals – To establish a fast-track approval mechanism for MMPs, once the Detailed
Project Report (DPR) of a project is approved by the Competent Authority, Empowered Committees
may be constituted with delegated powers to take all subsequent decisions.

Technology for Health – e-Healthcare

E-Healthcare would cover online medical consultation, online medical records, online medicine
supply, pan-India exchange for patient information Pilots shall be undertaken in 2015 and full coverage
would be provided in 3 years.

• Online medical consultation

The objective of the e-Hospital project is to provide and extend application software related technical
support and implementation of the cloud-based e-Hospital, ORS and e-Blood Bank applications.

• Online medical records

20
345 hospitals have been on-boarded on e-Hospital, from which 268 hospitals are reporting 14.23 crore
transactions have been generated through e-Hospital since Sept 2015 and over 2.5 lakh transactions on
daily basis.

• Online medicine supply

48 hospitals in Uttar Pradesh, 73 hospitals in Karnataka and 68 hospitals in Madhya Pradesh are using
e-Hospital application ORS has been adopted by 237 hospitals across the country 32.69 lakh
appointments have been booked from ORS since July 2015 ORS is now available as a part of UMANG
app.

• Pan-India exchange for patient information

The e-Hospital system is a one-stop solution which helps in connecting patients, hospitals and doctors
on a single digital platform. Apart from this, the project objectives involve provisioning of single
interface for patients across the country for delivery of patient centric services and providing technical
support to the hospitals through a dedicated helpdesk/call centre.

• Pilots – 2015; Full coverage in 3 years.

The e-Hospital application is developed based on the global healthcare standards like HL7, SNOMED-
CT, ICD10 and LOINC, and Meta Data and Data Standards published by the Ministry of Health &
Family Welfare (MoHFW).

Technology for Security

• Mobile Emergency Services.

Mobile based emergency services and disaster related services would be provided to citizens on real
time basis so as to take precautionary measures well in time and minimize loss of lives and properties.

Technology for Financial Inclusion

Financial Inclusion shall be strengthened using Mobile Banking, Micro-ATM program and CSCs/ Post
Offices.

• Mobile Banking

Mobile First - All applications are designed/ redesigned to enable delivery of services through mobile.

• Micro-ATM program

21
It has empowered the customer to do an interoperable transaction on their account from any micro-
ATM in the neighbourhood, hence making the market customer driven and resulting in competition
among all banks. As on 31st December 2019, 484.12 crore successful transactions have been done
cumulatively on this platform across nearly 13.96 lakh micro-ATMs.

• CSCs/ Post Offices

CSCs – made viable, multifunctional end-points for service delivery. Common Services Centres would
be strengthened and its number would be increased from approximately 135,000 operational at present
to 250,000 i.e., one CSC in each Gram Panchayat. CSCs would be made viable, multi-functional end-
points for delivery of government and business services. Post Offices to become Multi-Service Centres.
Deity would be the nodal department to implement the scheme. A total of 150,000 Post Offices are
proposed to be converted into multi services centres. Department of Posts would be the nodal
department to implement this scheme.

Technology for Planning

• GIS based decision making

National GIS Mission Mode Project would be implemented

• National GIS Mission Mode Project

To facilitate GIS based decision making for project planning, conceptualization, design and
development.

Technology for Justice

• e-Courts, e-Police, e-Jails, e-Prosecution

Interoperable Criminal Justice System shall be strengthened by leveraging e-Courts, e-Police, e-Jails
and e-Prosecution.

Technology for Security

 National Cyber Security Co-ordination Centre

National Cyber Security Co-ordination Centre would be set up to ensure safe and secure cyber-space
within the country.

6. INFORMATION FOR ALL ELECTRONICS MANUFACTURING

Online Hosting of Information & documents

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  Citizens have open, easy access to information

Open Data platform and online hosting of information & documents would facilitate open and easy
access to information for citizens.

Figure No.9

Government pro-actively engages through social media

 web-based platforms to inform citizens

Government shall pro-actively engage through social media and web-based platforms to inform
citizens.

 MyGov.in

MyGov.in has already been launched as a medium to exchange ideas/ suggestions with Government. a
platform for citizen engagement in governance, has been launched by the Hon’ble Prime Minister on
26th July, 2014, as a medium to exchange ideas/ suggestions with Government.

 2-way communication between citizens and government

It will facilitate 2-way communication between citizens and government.

 Online messaging to citizens on special occasions/programs

Online messaging to citizens on special occasions/programs would be facilitated through emails and
SMSes. Open Data platform, Social Media Engagement and Online Messaging would largely utilise
existing infrastructure and would need limited additional resources.

23
Largely utilise existing infrastructure – limited additional resources needed

The above would largely utilize existing infrastructure and would need limited additional resources.

7. ELECTRONICS MANUFACTURING – TARGET NET ZERO IMPORTS

Figure No.10

Target NET ZERO Imports is a striking demonstration of intent

 Ambitious goal which requires coordinated action on many fronts

Government of India has approved National Policy on Electronics launched in 2012 (NPE 12) which
is holistic, investor friendly and market driven towards creating a conducive environment to attract
global and domestic companies to invest towards the growing Electronics System Design &
Manufacturing (ESDM) sector in India. The Scheme aims at providing financial support to MSMEs to
promote manufacturing, to build quality into Indian manufacturing & also to encourage exporters. The
support under the Scheme will be provided in the form of reimbursement to the manufacturers in the
MSMEs. The scheme for providing financial support as Grant in Aid is expected to benefit the
manufacturers, domestic industry, exporters in the electronics sector. This will also assist to attract
value added manufacturing involving medium and high technologies.

 Taxation, Incentives

Demand for electronic goods is increasing with a Compound Annual Growth Rate (CAGR) of 22%
and is expected to touch 400 Billion USD by 2020. Indian government is also taking several steps to

24
 promote manufacturing and investment in this sector, which puts India high on the list of potential
places to invest.

 Economies of Scale, Eliminate cost disadvantages

Preference to domestically manufactured goods in Government procurement. Extent of government

procurement will not be less than 30%. Around 30 electronic products are already notified under this
scheme. In addition, to recognize and motivate the Micro Small and Medium Scale Enterprises
(MSMEs) in the Electronic System Design & Manufacturing (ESDM) sector, the Government of India
(GoI) has announced a national scheme for the sector.

 Focused areas – Big Ticket Items

Export of domestically manufactured Set top boxes and other electronic products are eligible for 2-5
% incentive in Focus Product Scheme under the Foreign Trade Policy.

 FABS, Fab-less design, Set top boxes, VSATs, Mobiles, Consumer & Medical Electronics, Smart
Energy meters, Smart cards, micro-ATMs

Department has accorded approval for setting up of two semiconductor wafer Fabrication (FAB)
manufacturing facilities in the country. To promote greater research in electronics and IT, Government
of India will fund PhD students in Universities across the country for research in industry specific
needs. 3000 PhDs will be generated through this program in the area of electronics & IT/ITES.

 Incubators, clusters

Modified Special Incentive Package Scheme (MSIPs) subsidy of 25% of capital expenditure (20% in
SEZs) is available and all excise/CVD paid on capital equipment is reimbursed.

Electronic Manufacturing Clusters Scheme which provides 50% of the cost for development of
infrastructure and common facilities in Greenfield clusters (undeveloped or underdeveloped area from
electronic manufacturing point of view) and 75% of the cost for Brownfield clusters (area where a
significant number of existing EMC exists). Land can be made readily available in several of the new
Electronic Manufacturing Clusters being supported by the Government of India. Currently around 30
Electronic Manufacturing clusters are notified and GoI is targeting for 200 Electronic Manufacturing
clusters by 2020.

 Skill development - Skill development, Enhancing PhDs opportunities for skill development for
the private sector through two Sector Skills Councils- Telecom and Electronics. Under the scheme

25
 for providing support for skill development, Government of India provides 75% to 100% of
training cost for industry specific skills for skilled and semi-skilled workers.
 Government procurement

To promote greater research in electronics and IT, Government of India will fund PhD students in
Universities across the country for research in industry specific needs. 3000 PhDs will be generated
through this program in the area of electronics & IT/ITES.

 There are many ongoing programs which will be fine-tuned.

Opportunities for investment in testing laboratory infrastructure under the mandatory standards regime
brought in force. Several State Governments, including Andhra Pradesh and Karnataka have already
announced complementary incentives as part of their State Electronic Policies. Electronic
Manufacturing Clusters have been announced by states of Madhya Pradesh, Andhra Pradesh, Punjab,
and Kerala. Other states are also in process of taking similar initiatives, thereby offering a host of
incentives and facilities for ESDM investors.

 Existing Structures inadequate to handle this goal. Need strengthening.

There are many ongoing programs which will be fine-tuned. Existing structures are inadequate to
handle this goal and need strengthening.

8. IT FOR JOBS

Figure No.11

Train people in smaller towns & villages for IT sector jobs

 IT/ITES in NE

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1 Cr students from smaller towns & villages will be trained for IT sector jobs over 5 years. DeitY
would be the nodal department for this scheme.

 Train Service Delivery Agents to run viable businesses delivering IT services

3 lakhs service delivery agents would be trained as part of skill development to run viable businesses
delivering IT services. DeitY would be the nodal department for this scheme.

5 lakhs rural workforce would be trained by the Telecom Service Providers (TSPs) to cater to their
own needs. Department of Telecom (DoT) would be the nodal department for this scheme.

 Telecom service providers to train rural workforce to cater to their own needs

BPOS would be set up in every north-eastern state to facilitate ICT enabled growth in these states.
DeitY would be the nodal department for this scheme.

9. EARLY HARVESTPROGRAMMES

Figure No.12

27
  IT platform for messages

A Mass Messaging Application has been developed by DeitY that will cover elected representatives
and all Government employees. 1.36 Cr mobiles and 22 Lakh emails are part of the database.

 Government Greetings to be e-Greetings

Basket of e-Greetings templates have been made available. Crowd sourcing of e-Greetings through
MyGov platform has been ensured. E-Greetings portal has been made live on 14th August 2014.

 Biometric attendance

It will cover all Central Govt. Offices in Delhi and is already operational in DeitY and has been initiated
in the Department of Urban Development. On-boarding has also started in other departments.

 Wi-fi in All Universities

All universities on the National Knowledge Network (NKN) shall be covered under this scheme.
Ministry of HRD is the nodal ministry for implementing this scheme.

 Secure email within government

Email would be the primary mode of communication. Phase-I upgradation for 10 lakh employees has
been completed. In Phase II, infrastructure would be further upgraded to cover 50 lakh employees by
March 2015 at a cost of Rs 98 Cr. DeitY is the nodal department for this scheme.

 Standardize government

Standardised templates for Government email are under preparation and would be ready by October
2014. This would be implemented by DeitY.

 Public Wi-Fi hotspots

Cities with population of over 1 million and tourist centres would be provided with public wi-fi
hotspots to promote digital cities. The scheme would be implemented by DoT and MoUD.

 School Books to be eBooks

All books shall be converted into eBooks. Min. of HRD/ DeitY would be the nodal agencies for this
scheme.

 SMS based weather information, disaster alerts.

28
SMS based weather information and disaster alerts would be provided. DeitY’s Mobile Seva Platform
is already ready and available for this purpose. MoES (IMD) / MHA (NDMA) would be the nodal
organizations for implementing this scheme.

 National Portal for Lost & Found children.

This would facilitate real time information gathering and sharing on the lost and found children and
would go a long way to check crime and improve timely response.DeitY/ DoWCD would be the nodal
departments for this project.

NATIONAL SCHOLARSHIPS PORTAL (NSP):

National Scholarships Portal is an initiative envisaged to be a single unified portal for online
scholarship application submission, verification and final disbursement of scholarships amount directly
into a student’s bank account. This system brings transparency by avoiding duplication and ensures
timely disbursement. It aims at providing a Simplified, Mission-oriented, Accountable, Responsive
and Transparent (‘SMART’) System for faster and effective disposal of scholarships applications and
delivery of funds directly into beneficiaries account without any leakages by providing common
electronic portal for implementing various scholarships schemes launched by the Union Government,
State Governments and Union Territories across the country.

Benefits

Simplified process for the students

o All scholarships information available under one umbrella

o Single integrated application for all scholarships

Improved transparency

o System suggests the schemes for which a student is eligible

o Duplicate can be reduced to the maximum extent.

Achievements

In the Academic Year (AY)2018-19, 10 Central Ministries/Departments and 9 States have on-boarded
their 60 scholarship schemes. Approximately 1.55 crore applications have been received and over 68
lakh students have received scholarships amount up to Rs.2,342 crore. Disbursement under a few
Central and State schemes is in process.

29
Impact: National Scholarship Portal is increasingly being adopted by various Ministries and
educational institutes for offering scholarship schemes to eligible students. The portal is emerging as a
primary channel to apply for scholarships among students. All major central sector schemes and
centrally sponsored schemes are already on-boarded on NSP, while many States have also shown their
keen interest to process their State-owned scholarship scheme through NSP, so that they could also
harness the benefit of the national level platform. On the other hand, the ultimate beneficiary, i.e., the
students are also finding it very easy to identify and apply for the most suitable scheme for themselves.
The scholarship amount is directly transferred/disbursed to in their bank account in a timely manner.

DIGI-DHAN:

Digital Payments India is at the cusp of transformation towards Digital Economy, enabled by Digital
Payments. In the last decade, there have been great advancements in the mobility, internet usage,
banking sector, greater enrolments of Aadhaar, evolution of innovative payments platforms and
advancements in banking sector accompanied by suitable regulatory guidelines by Reserve Bank of
India (RBI) regarding digital banking. Such developments have allowed the payments space to mature,
forming the core while building a cohesive ecosystem with enabled services like m-Commerce / e-
Commerce, fintech and sector specific integrated services etc.

Digi-Dhan Mission In 2017-18 union budget speech, it was decided to set up a mission to achieve a
target of 2500 crore digital transactions. Pursuant to this, Digi-Dhan mission was constituted and a
Project Management Unit (PMU) has been set up.

Figure No.13

Mission
In order to increase the penetration of Digital Payments Acceptance infrastructure.

• MeitY further allocated digital transaction targets to Ministries/ Departments based on citizen touch
points for each Ministry/Department and its affiliated institutions.
30
• In order to enhance the awareness level on digital payments modes, its benefits and its enablement
process, MeitY regularly participates in training workshops with various stakeholder agencies.

• Digidhan mission is monitoring growth of digital payments adoption in Banks, Ministries/

Departments, States and Smart Cities using Digital payments dashboard (www. Digipay.gov.in). The
Dashboard constitutes information from all the 56 banks, NPCI, RBI, DFS and Closed loop PPIs.

Growth of Digital Payment Acceptance Infrastructure The associated institutions —

Banks and NPCI have also upped the ante on the payment acceptance infrastructure front, wherein the
digital Payment acceptance infrastructure has increased from 15.12 lakh PoS machines in Oct 2016 to
33.32 lakh PoS machines in Aug 2018 (as per RBI published report). Till September 2018, 152 lakh
merchants PoS devices are present in the market including Bank’s wallets, BHIM (UPI), Bharat QR
Code, BHIM app, Bank’s own QR Code, BHIM Aadhaar Pay, USSD (*99#) (as per DFS). Similarly,
there has been growth in number of Pre-Paid Instruments (PPIs) in the market and regulatory regime
is moving towards greater interoperability of PPIs.

Universalization of Digital Payment Infrastructure

In order to enable every citizen in the country who may belong to any economic strata, suitable
technologies are adopted. People with smart phones applications have a host of options to make
payments through apps that run on BHIMUPI platform. People having feature phones can opt to make
transactions using USSD. People who do not have any phone can use Aadhaar enabled Payment System
(AePS) and BHIM Aadhaar Pay for banking transactions.

DIGITAL LOCKER

Digital Locker is a key initiative under Digital India, the Indian Government flagship programme
aimed at transforming India into a digitally empowered society and knowledge economy. Targeted at
the idea of paperless governance, Digital Locker is a platform for issuance and verification of
documents and certificates in a digital way, thus eliminating the use of physical documents. Indian
residents who sign up for a Digi Locker account get a dedicated cloud storage space.

31
 Figure No.14

Organisations that are registered with Digital Locker can push electronic copies of documents and
certificates (e.g., Driving License, School certificates) directly into citizens’ lockers Citizens can also
upload scanned copies of their legacy documents in their accounts. These legacy documents can be
electronically signed using the eSign facility.

The following are the key stakeholders in the Digital Locker system:

• Issuer: - Entity issuing e-documents to individuals in a standard format and making them
electronically available, e.g., UIDAI, CBSE, Ministry of Road Transport and Highways, etc.

• Requester: - Entity requesting secure access to a particular e-document stored within a repository,
e.g., University, Passport Office, Regional Transport Office, etc.

• Resident: - An individual who uses the Digital Locker service based on Aadhaar number.

32
Benefits of Digi Locker

• Access: - Citizens can access their digital documents anytime, anywhere and share it online.

• Paperless: - It reduces the administrative overhead of Government departments by minimizing the

use of paper.

DIGITAL-PANCHAYAT: On its own initiative, DEF is convincing and helping Gram Panchayats
or Village Councils to take the digital route for better governance, set up their own websites and
facilitate elected Panchayat representatives to become digitally literate.

Figure No.15

Focus Area: Empower panchayats digitally

On its own initiative, DEF is convincing and helping gram panchayats or village councils to take the
digital route for better governance, to set up their own websites and to facilitate elected panchayat
representatives to become digitally literate.

In 2010, DEF in partnership with the National Information Exchange of India (NXI, an autonomous
body of the Ministry of Communication & IT, started convincing gram panchayats to set up their own
websites and go online. The vision is that if the lowest tier of the governance can able to adopt
digitisation, then a grassroots-level transformation can take place in governance and in participatory

33
democracy. Moreover, Gram Panchayats themselves can become big change agents by promoting,
encouraging and facilitating digital literacy and access to the Internet. So far, DEF has helped over
500-gram panchayats to create their own websites and go online while making over 5,000 GP members
digitally literate. Now, with emphasis on the Digital India programme and related programmes such as
the Sansad Aadarsh Gram Yojana (SAGY) and the ongoing NOFN (National Optic Fibre Network)
project to provide broadband connection to all 2,50,000-gram panchayats, DEF's pioneering effort not
only stands validated but is also likely to get a major boost in the coming days. DEF is now pushing
ahead to help many more Panchayats become digitally inclusive.

DEF initiated and rolled out the Digital Panchayat programme in collaboration with the National
Internet Exchange of India in 2010. The programme was launched keeping in mind that ICT usage is
largely missing among elected representatives at the parliamentary, state and panchayat level. The
Digital Panchayat programme was designed to revolutionize information sharing, good governance,
transparency and publishing information on development indicators through a web portal for every
panchayat. The web-based dynamic digital interface at the all-panchayat level connected to the
electorate and citizens has tremendous relevance and utility in overall governance and development of
our grassroots constituencies. t facilitates and improves the day-to-day functioning of panchayats
through two-way flow of information and content. Moreover, information on decisions taken at Gram
Sabha meetings gets recorded and shared through panchayat websites. This enhances transparency as
higher-level officials and bureaucrats cannot change decisions at will.

Impact:

 More than 500 panchayats have been digitally enabled and they now haveonline presence.
 Over 50 CIRCs in 10 states have Digital Panchayat centers which help panchayats to go online.
 Transparent governance at grassroots level has been established for more than 2,000 villages,
which can now access panchayat information through their panchayat websites.
 Over 5,000-gram panchayat members have been made digitally literate
 All Digital Panchayat centers have NIELIT affiliation for providing training to panchayat
members.

SOOCHNA – SEVA:

Facilitating citizens to take full advantage of all welfare schemes of the central and state governments
by aggregating information on all such schemes and spreading awareness to ensure that people avail
these schemes appropriately. The SoochnaSeva project is a joint initiative of the Digital Empowerment
Foundation and the European Union. Launched in 2014, objectives are to aggregate information on all
34
kinds of central and state government schemes and entitlements to improve access to information for
people and communities living in backward districts of India. The project involves setting up 1,200
public scheme information delivery and access points (Panchayat SoochnaSevaKendras) over the next
five years for final gains in entitlements in five identified backward districts in six key areas of
education, health, livelihood, employment, financial inclusion and social security.

Focus

The SoochnaSeva project is aimed at providing access to information to backward communities about
their rights and entitlements under various central and state government welfare schemes. SoochnaSeva
is operational in five districts - Guna (Madhya Pradesh), Tehri Garhwal (Uttarakhand). Barmer
(Rajasthan), Ranchi (Jharkhand) and West Champaran (Bihar).

Impact

Since its launch in January 2014, The SoochnaSeva project has reached out to more than 35,000
individuals. The SoochnaSeva team has availed government benefits for 14,505 individuals and
registered more than 16,000 beneficiaries for claiming various welfare scheme benefits under state and
central government schemes (as of 31 December 2014).

Figure No.16
35
Target Groups

50,000 BPL families in five Backward districts - 10,000 Scheduled Tribe families 10000 families
Scheduled Caste families, 10,000 minorities, OBCs (Other Backward Classes) and others and 20,000
families from the general social segments who are socially and economically poorer.

1,00,000 total beneficiaries: 50,000 BPL families will be covered under education, health, livelihood,
employment and financial inclusion access schemes. At least two individuals per household shall be
covered. At least 40,000 women and girls shall be covered health and livelihood access programmes,
especially child and maternal health care. 1,50,000 Households from poor social and income groups in
five backward districts Additionally, the proposed action will try and reach out to another 1,50,000
households and provide public scheme information services and entitlement benefits to another
3,00.000 beneficiaries (two per household) during project period and through 1,200 service points.

Impact & Outcome

Outreach to over 17 222 people of which 13136 have availed benefits from various government
schemes 25 fully functioning centres successfully set up at the five targeted locations. Some 1.200
Kendra’s to be set up over the next five years.

MINISTRYOF SKILL DEVELOPMENT AND ENTREPRENEURSHIP

The Ministry of Skill Development and Entrepreneurship is a Ministry of Government of India to

coordinate all skill development efforts across the country. t aims to remove disconnect between
demand and supply of skilled manpower, to build the new skills and innovative thinking not only for
existing jobs but also jobs that are to be created.

36
 Figure No.17

1. Connect Supply with Demand

Connect Skill development goes hand in hand with the market demand. In order to make its efforts
effective, Skill Ministry will focus on developing an understanding of the demand and supply dynamics
of skills requirements as well as practically matching trained individuals to jobs anywhere in the
country/world. Keeping the global changes in mind Skill Ministry will forge international partnerships
to be prepared to serve the demands of global Indian workforce.

2. Correct & align supply for demand by up skilling/ reskilling

With the NSDC as leading implementation agency, Skill Ministry has a specific focus on scaling up
short-term skill development programs. These are courses of shorter duration targeted at individuals
with lower education qualifications, those in the informal segment and the unemployed.Skill Ministry’s
efforts will be conducted on 3 levels, at the central and state levels and through private initiatives.

 Central: Initiatives here focus on creating the appropriate ecosystem for encouraging skilling
efforts.
 State: At this level Skill Ministry aims to assist states in setting up and driving their skill
missions through incentives and other softer enablers that increase the efficacy of their efforts.
 Private: Scale up private provision in a focused manner that is aligned with demand of the
industry.

Skill Ministry also be aligned to the country’s flagship programmes such as Swachh Bharat, Make in
India, Digital India and Solar Mission. It also believes that existing infrastructure such as railway
stations and post offices that provide unused space with digital connectivity could be utilized to
increase the scale and reach of its initiatives.

37
3. Create pipeline of skilled people

Creation of a pipeline of skilled workforce is an essential input to India’s plans of development. Skill
Ministry ’s focus is to drive the quantity and quality of skills training across existing educational
institutions, ITIs and through a new set of dedicated institutions representing best-in-class vocational
education. It is also making sure that these institutes are better aligned with the standards and
requirements of industry and business. Skill Ministry aim is to also address the issue of low appeal
amongst youth for skills training through these institutions.

4. Catalyse demand for skill people

It is to be understood that any economy has limited potential to absorb its workforce in organized sector
jobs. Focus is needed to increase the confidence of individuals to pursue their ideas, support them as
they turn these into reality and then provide them with the tools and knowledge, they need to scale
these up into viable businesses. This would be done by linking entrepreneurship education to
universities and schools, establishing incubation and support centers dedicated for entrepreneurship
and providing access to credit to the entrepreneurs.

38
5. Certification & Assessment

Alongside the efforts to increase the proportion of skilled workers in India’s workforce, quality and
relevance of training should be ensured. This is required on 3 levels; Through the alignment of formal
qualifications with the National Skills Qualification Framework (NSQF), Quality Assessment and
Certification and The establishment of an RPL framework suitable for upskilling individuals. Skill
Ministry is defining excellence through partnership with corporates in business and industry to create
centers of excellence in sectors and job groups and restructuring institutional arrangements.

39
They are also focusing on rural development and literacy of rural people so that they can able to adopt
the digital changes. I rural people will not get proper guidance and literacy; India cannot be able to get
full achievements in Digital India Project.

MAKE IN INDIA: ELECTRONICS MANUFACTURING:

Figure No.18

The demand of Electronics is expected to rise rapidly to about USD 400 Billion by the year 2025. The
Government attaches high priority to electronics hardware manufacturing. It has the potential to
generate domestic wealth and employment, apart from enabling cyber-secure ecosystem. The
electronics manufacturing sector requires continuous push with the overall objective of promoting
‘Make in India’, not only to meet the domestic demand but also to promote India as a global hub for
electronics manufacturing. Several policy initiatives under the “Digital India” and “Make in India”
programmes are designed to facilitate investment, foster innovation, protect intellectual property and
build best-in-class manufacturing infrastructure towards creating conducive environment for attracting
investment in the electronics hardware manufacturing sector. The intent of the Government is to
provide a level playing field for domestic manufacturers to enable them to compete with imports in the
sector, by rationalization of tariff structure, simplification of procedures, enabling policies, providing
incentives and upgrading infrastructure. As a result of various measures taken over the last few years,
production of electronics hardware has shown significant increase. The demand of electronics
hardware is increasingly being met by domestic production. The following initiatives have been taken
in this regard:

40
  Modified Special Incentive Package Scheme (M-SIPS)
 Electronics Manufacturing Clusters Scheme (EMC)
 Electronics Development Fund (EDF)
 Compulsory Safety Standards for Electronics
 Growth of Electronics Sector

PRODUCTION PROFILE OF ELECTRONIC SECTOR:

Consumer Electronics

Growing awareness, easier access, growing middle class with increasing disposable incomes, changing
lifestyles, reduction of GST rate from 28% to 18% on Televisions up to 32”, refrigerators, washing
machines and microwave ovens and allowing 51% Foreign Direct Investment (FDI) in multi-brand
retail and 100% FDI in single-brand retail have been the key growth drivers for the consumer market.
Indian consumer durables industry is poised at a very interesting juncture at present and India has the
potential to become an attractive investment destination for investment in this sector.

Industrial Electronics

Industrial electronics is an empirical barometer of overall growth in the contribution of the

manufacturing sector in the economy. The spurt in investments due to the “Make in India” programme
is bringing significant interest in engineering, electrical, automotive and electronics segments which
are the driving force behind the growth of industrial electronics sector in the country. The key
application segments of the industrial electronics industry are process control equipment, test and
measuring equipment, power electronics equipment, automation and analytical instruments. These
technologies are gaining ground as modernization, automation and robotics are the future growth areas.

Figure No.19
41
Computer Hardware

Computer hardware products are broadly classified as computing products, viz.,Desktop PCs,
Notebooks, Servers; Printing and Imaging products and Peripherals, viz., UPS, keyboard and mouse,
monitor and displays; Networking products; Storage products and components. As per IDC projections,
the global Desktop - Laptop market during 2019-2023 is likely to experience de-growth by 0.4% in
numbers but in terms of value it is expected to be flat which implies high unit value and hence, more
value addition. India’s PC penetration of 15 per 1000 people is very low as compared to USA (784 for
1000 people) and China (41 per 1000 people) which reflects the growing opportunity in India.
Similarly, the usage of the computers and its peripherals in commercial and industrial establishments
and offices is likely to grow at a steady pace. Similarly, with the availability of 5G networking
capability, network equipment (Routers, Switches, WLAN) is poised for a fast growth in the coming
decade. The domestic production of computer hardware has gone up from Rs. 21,180 crores in 2018-
19 to an estimated Rs. 22,500 crores in 2019-20.

Mobile Phones

India has gradually built its mobile handsets manufacturing capability on the back of supportive
policies like the Phased Manufacturing Programme (PMP), Modified Special Incentive Package
Scheme (M-SIPS) and the growing domestic market. Domestic manufacturing of cellular mobile
handsets and its sub-assemblies/ parts has emerged as one of the flagship sectors under the “Make in
India” initiative of the Government. As a result of implementation of the PMP, the sector is steadily
moving from Semi Knocked down (SKD) to Completely Knocked Down (CKD) level of
manufacturing.

Strategic Electronics

Strategic Electronics constitutes sectors like Defence, Nuclear and Aerospace and all these sectors are
poised for high growth considering the current economic conditions. Electronics has always been an
important element of the defence sector, in enabling communications, intelligence gathering and
navigation. The strategic electronics sector differs from others in its reliability requirements and the
need to support products for extended periods. Security is also a vital and non-negotiable parameter in
defence equipment like radar, electronic warfare system, autonomous weapons, military
communication system, disaster management system, internal security systems, etc. Production of
strategic electronics has increased from Rs. 15,700 crores in 2014-15 to Rs. 28,270 crores in 2018-19
with a CAGR of about 16%. The demand is expected to grow to about USD 8.9 billion by 2025. Key
growth drivers include modernization of defence, Defence Procurement Policy (DPP), Technology

42
Development Fund (TDF) and purchase of new defence equipment in the coming years. Government
has plans to increase the indigenization component from current level of 45% to 75% in the sector, and
to achieve the same, all Defence Public Sector Undertaking have set ambitious targets for
indigenization. The domestic production of strategic electronics has gone up from Rs. 28,270 crores in
2018-19 to an estimated Rs. 32,800 crores in 2019-20.

Electronic Components

According to Industry estimates, the global market for electronic components is expected to reach USD
191.8 billion, out of which the Asia Pacific region is expected to capture a dominant share and
consequently India’s Electronic components market is also poised for a significant growth. According
to ELCINA, the size of Indian electronics components market has increased from USD11 billion in
2015- 16 to USD25.3 billion in 2018-19 (excluding the imported PCB Assemblies) with a CAGR of
32%. Electronic components are the basic building blocks for Electronics Industry and entail maximum
value addition. Despite the high reliance on imports, India’s electronics sector has witnessed rapid
growth in recent years and the expected rollout of technological innovations of 5G, IoT, Robotics and
introduction of electric vehicles would further accelerate the adoption of electronics. Mobile phones,
consumer electronics and industrial electronics segments account for the major demand of about 85%
for electronic components in India.

Light Emitting Diode (LED) Products

Globally the demand for lighting products has witnessed a surge in recent years on account of rowing
population and rapid urbanization, However, due to global climate change, governments across the
globe have started focusing on use of energy efficient devices, as a result of which there is a growth in
demand for energy efficient products based on Light Emitting Diodes (LEDs). As per industry
estimates, global LED lighting and fixture market has grown at a CAGR of 15.4 % during the period
2015 - 2018. The domestic production of LED products has gone up from ` 13,000 crore in 2018-19 to
an estimated ` 16,250 crore in 2019-20.

43
 CHAPTER 3

LITERATURE REVIEW

44
 LITERATURE REVIEW

Saima Khan, Dr. Shazia Khan, Mohsina Aftab (2015) Digitalization and its Impact on Economy
Pricing, Speed, Unemployment Digital conversion of print sources has improved speedily within the
past few years. conversion is that the social transformation started by the large adoption of digital
technologies to come up with, process, share and manage digital info. conversion is an comprehensive
technique of preservation and access by that all the institution’s assets are reworked into digital and
making high-quality copies in digital format.

Gupta and Arora (2015) studied the impact of digital India project on India’s rural sector.The
study found that many schemes have been launched in digital India to boost agriculture sector and
entrepreneurship development in rural areas. Digital India programme has also set the stage for
empowerment of rural Indian women.

Arvind, P. P., Vitthalrao, M. P., & Mukund, J. M. (2015). Digi Locker (Digital Locker): intends
to say that Digital India movement will play an important role in effective delivery of services,
monitoring performance, managing projects and improving governance. An Integrated Office of
Innovation & Technology to achieve the same, for problem solving, sharing applications and
knowledge management will be the key to rapid results, given that most departments work on their
own silos. Tracking and managing the projects assumes significance because India has been busy
spending money in buying technology that we have not used effectively or in some cases not even
reached implementation stage. Sharing learning’s and best practices across departments needs to be
driven by this Office of Technology.

Khan et. al (2015) studied the concept of digitization along with the social economic and ecological
benefits of digitization of knowledge and information. Digitization is the social transformation started
by the massive adoption of digital technologies to share and manage digital information.

Rani Suman (2016) concluded that the digital India project provides a huge opportunity to use the
latest technology to redefine India the paradigms of service industry. It also pointed out that many
projects may require some transformational process, reengineering, refinements to achieve the desired
service level objectives.

Priyadarshini and Vijayaratnam (2016) discussed about components of Digital India and its nine
pillars, adaption of ‘look at Villages’ policy and the smart villages driving towards smart India and the
prerequisites of a smart villages cluster. Indian villages need to be more focused on basic things such
as health care, sanity and education.

45
Midha Rahul (2016) concluded that digital India is a great plan to develop India for knowledge
future but its improper implementation due to inaccessibility and inflexibility to requisite can lead to
its failure. Though digital India programme is facing number of challenges yet if properly implemented
it can make the best future of every citizen. So, we Indians should work together to shape the
knowledge economy.

Midha (2016) focused on barriers and remedies to prevent the challenges faced by the Indian
people. Vision, scope and pillars were also included. The study also discussed how the government
services can be available to every citizen electronically and improve the quality of life of every citizen.

Shamim (2016) studied about the concept of Digital India, initiatives taken by government to
promote it, pillars of Digital India which are helpful in smart governance. The study also focused on
social and government impact of digitalization. And finally challenges faced by digitalization are
discussed.

Sheokand and Gupta (2017) introduced the Digital India campaign and Indian economy. The
study also discussed pillars and various challenges faced in the implementation of the programme.
Findings suggested that a digitally knowledgeable and empowered population can transform the
economy. Digitalisation will lead to cost savings, increased output, better employment, enhanced
productivity and literacy.

Kaul and Mathur (2017) analysed the importance of financial literacy. The finding of the study
identified the obstacles in the implementation of various programmes to make India financial literate
and strategies to implement these policies effectively and efficiently. Impact of digitalization on a
country can be accessed on the basis of its impact on the government, on the economy and the society.
The digitalization has created new job opportunities, have led to innovation in very sector and also led
to the growth of the economy. The government emphasised on the digitalization as it brings
transparency, better control and better job opportunities.

Moinak Maiti, Parthajit Kayal (2017) Digitisation: Its Impact on Economic Development and
Trade. GDP, FDI. The performance of the services sector improved considerably since 2000 ahead.
Development in IT and ITES modify and automatic the business method. This resulted in overall
improvement in each producing and services sectors. India’s service sector and MSME phase have the
high potential for future growth with digitisation. The comprehensive growth of each India’s services
sector and MSME phase will provides a boost to the degree of trade and India’s share with the
assistance of digitisation.

46
Dr. Mansi Shukla, Ms. Shilpi Bose (2017) Impact of Digitalization in Economy and the effects of
Demonetization. Money. The digitalization is not simply regarding concerning the business dealing
from face to face to on-line, however it's concerning transformation of several sides of the business
interactions and dealings and fragmented up into innovations too. Growing technology advances, larger
purchaser power and increased competition mean all industries face the threat of development. India
stands on the sting of growth in web and ecommerce activity. The digital economy has modified the
operating of business in today’s world.

Mrinalini Kaul, Purvi Mathur (2017) impact of Digitalization on the Indian Economy and
Requirement of Financial Literacy Digital India, Financial Literacy Impact of digitalisation on a
country may be assessed on the idea of its impact on the government on the economy and therefore the
society. We have seen a significant amendment in each sector with the emergence of digitalisation.
The digitalisation has created new job opportunities, have led to innovation in terribly sector and
conjointly led to the expansion of the economy i.e., have helped within the gross domestic product
growth of the country

47
 CHAPTER 4

ORGANIZATIONAL PROFILE

48
 MOTTO “Power to Empower
Country India
Prime Minister(s) Narendra Modi
Ministry Ministry of Electronics and Information
Technology, Finance Ministry
Key People Ravi Shankar Prasad,
S.S Ahluwalia
Launched 1 July 2015, 5 years ago
Status Active
Website www.digitalindia.gov.in
Table No.01

LOGO –

We are pleased to announce that we have got permission from Ministry of Electronics & Information
Technology, Government of India for using Digital India Logo on 04th July 2017 under the following
terms & conditions: ... The Logo will be used solely for the purpose of linking to the Digital India
website. ICEGOV 2017 Logo Home ICEGOV 2017 Logo ICEGOV 2017Awarded Nominations Call
for Papers ICEGOV 2017 Logo.

Titled “Infinity”, the ICEGOV2017 motif is designed intricately with three concentric infinity loops,
representing an evolving relationship between India and its citizens, highlighting the countless
opportunities created by new and emerging technologies.

The outermost infinity loop comprises of peacock feathers, representing India’s vibrant landscape and
the innermost loop is inspired from Warli and Mandala art – an Indian folk-art genre, symbolic of the
power of connected citizens.

49
Displaying interconnectedness between the outermost and the innermost loop is the middle loop that
uses electrical circuits to represent technology. The circuits portray the limitless possibilities of
technology and its use in building a strong relationship between citizens, business and the government.

The center of the infinity motif is highlighted with three white concentric circles that signify the
importance of a network which allows seamless collaboration between government, people and
business.

HISTORY OF DIGITAL INDIA

Digital India was launched by the Prime Minister of India Narendra Modi on 1 July 2015, with an
objective of connecting rural areas with high-speed Internet networks and improving digital literacy.
The vision of Digital India programme is inclusive growth in areas of electronic services, products,
manufacturing and job opportunities. It is centered on three key areas – digital infrastructure as a utility
to every citizen, governance and services on demand, and digital empowerment of citizens.

Since its inception, mankind has evolved on a huge scale. From communication to governance, every
single element has witnessed noticeable advancement. A lot has been said about e-governance in recent
years, and the latest ‘Digital India’ initiative by the Indian government seems to have initiated this very
notion. The official website summarizes the concept as follows: “Digital India is a flagship programme
of the Government of India with a vision to transform India into a digitally empowered society and
knowledge economy.”

India has been a constant mess when we consider its governance. Ways and methods used for
governance have not advanced with time and act as dead weight on the march to progress. Corruption
and unreliability are crippling governance on a daily basis. A clear need for governance was seen,
which could be reliable, transparent and upgraded as per modern technology. An E-governance plan
was initiated in 2006 by the UPA government, trying to connect government services to the public via
telecom services. This did not meet expectations, and was soon let go of Carrying the idea, if not the
implementation, onwards, PM Narendra Modi launched the Digital India programme in September
2015. He is trying to regain people’s confidence in reliable governance, and the progress in this
direction till now cannot go unseen. The major objective of Digital India is to equip rural areas of the
country with paramount digital infrastructure, digital delivery of services, and digital literacy. The
responsibility of handling the working of the project has been delegated to the Digital India Advisory
group, chaired by the Ministry of Communications and IT. Services relevant to Healthcare, Education
and Judicial services are all subsets of the assignment. Additional support was acquired by the
campaign after the Prime Minister’s recent visit to Silicon Valley. “We must ensure that technology is

50
accessible, affordable, and adds value.” he said at a conference. Microsoft’s Satya Nadella, Google’s
Sundar Pichai and Facebook’s Mark Zuckerberg were few amongst those big names who emphasized
on the scheme’s importance. After plans like ‘Make in India’ and ‘Swachh BharatAbhiyan’, the
‘Digital India’ initiative is another prioritized project administered by the Modi government and has
also been recognized, globally. Its goal to digitally connect the nation’s population is unquestionably
appealing and definitely qualifies as another step forward towards a developed India.

Vision of Digital India

Shri Narendra Modi's vision of digital India

I DREAM OF AN INDIA WERE

• High speed digital highways unit the nation.

• 12 connected Indians drive innovation.
• Access to information no barriers.
• Technology ensures the citizen- government interface is incorruptible.
• Government services are easily and insufficiently available to every citizen's mobile devices
• Government proactively engages with the people through social media.
• Quality education reaches the most inaccessible corners driven by digital learning.
• Quality healthcare percolates right up to the remotest regions powered by e healthcare.
• Farmers are empowered by real-time information to be connected by the global markets.
• Mobile enable emergency services ensure personal security.
• Mobile and e-banking ensures financial inclusion.
• E-commerce drives entrepreneurship.

Digital
Empowerment
Governance & of Citizens
Services on
Digital Demand
Infrastructure
as a Utility to
Every Citizen.

Figure No.20
51
VISION AREA 1: INFRASTRUCTURE ASA UTILITY TO EVERY CITIZEN

High speed internet as a core utility.

• Cradle to grave digital identity - unique, lifelong, online, and authenticable.

• Mobile phone & Bank account enabling participation in digital & financial space.
• Easy access to a Common Service Centre.
• Shareable private space on a public cloud.
• Safe and secure Cyber-space.

High speed internet shall be made available in all gram panchayats; Cradle to grave digital identity,
Mobile and Bank account would enable participation in digital and financial space at individual level:
Easy access to common service centre within their locality: Shareable private space on a public cloud:
and Safe and secure cyber space in the country.

The Digital India vision provides the intensified impetus for further momentum and progress for e-
Governance and would promote inclusive growth that covers electronic services, products, devices,
manufacturing and job opportunities.

Availability of high-speed internet as a core utility for delivery of services to citizens.

• Cradle to grave digital identity that is unique, lifelong, online and authenticable to every citizen.

• Mobile phone & bank account enabling citizen participation in digital & financial space.

• Easy access to a Common Service Centre.

• Shareable private space on a public cloud.

• Safe and secure cyber-space.

VISION AREA 2: GOVERANCE &SERVICES ON DEMAND

 Seamlessly integrated across departments or jurisdictions.

 Services available in real time from online &mobile platform.
 All citizen entitlements to be available on the cloud.
 Services digitally transformed for improving Ease of Doing Business.
 Making financial transactions electronic & cashless.
 Leveraging GIS for decision support systems & development.

One major goal that flows from DEF's Vision and Mission statements is to ensure that digital
interventions strengthen grassroots democracy, improve governance and delivery of government
52
services and give voice to the people. This programmatic area addresses this goal and all projects in
this area are aimed at empowering every citizen with regard to the participatory democracy, governance
and full and comprehensive realization of their rights and entitlements.

Through two projects more than 500 pram panchayats (GP) now have websites while 1,200 access
points are being created to enable 4,00,000 BPL people to avail entitlements under various government
schemes.

• Seamlessly integrated services across departments or jurisdictions.

• Availability of services in real time from online & mobile platforms.
• All citizen entitlements to be portable and available on the cloud.
• Digitally transformed services for improving ease of doing business.
• Making financial transactions electronic & cashless.
• Leveraging Geospatial information Systems (GIS) for decision support systems &
development.

One of the key focus areas of the Digital India programme is that it will be providing governance and
services on demand. This will be made available on computer networks. However, for the purposes of
doing the same, far more legal issues has to be addressed in terms of coming up with enabling legal
frameworks which can help facilitate governance and services on demand.

One of the main focus points of the Digital India programme is also on cradle to grave digital identity
which will be unique lifelong online authenticable. h this regard, appropriate learnings have to be taken
from history. India had already implemented the UDAI or Aadhaar Card. There have been challenges
to the Aadhaar Card. The Supreme Court in its interim order dated 24-03-2014 has stated that Aadhaar
Card is not mandatory. There have been concerns about Aadhaar Cards' compliance with the provisions
of the existing law.

As such when Digital India programme talks about cradle to grave digital identity, it is absolutely
essential that the said digital identity should be legally sound and not amenable to legal challenge and
which would withstand the test of time, in terms of a lifelong utility for citizen.

53
VISION AREA 3: DIGITAL EMPOWERMENT OF CITIZENS

• Universal Digital Literacy.

• Universally accessible digital resources.

• All documents/ certificates to be available on cloud.

• Availability of digital resources / services in Indian languages.

• Collaborative digital platforms for participative governance.

• Portability of all entitlements through cloud.

• Universal digital literacy.

• Universally accessible digital resources.

• Availability of digital resources / services in Indian languages.

• Collaborative digital platforms for participative governance.

• Citizens not required to physically submit Govt. documents / certificates.

The author proposes a citizen-and community-oriented approach to using information technology,

whereby people are considered as participant members of the society. This empowering approach
views people as subjects and actors who have abilities to develop, not as objects who lack these abilities
and need one-way help from authorities. Empowerment of every individual and communities means
increased control over life and coping skills. With information technology people gain new abilities
and ways to participate and express themselves in a networked society. This can be called digital
empowerment, which is not a direct consequence of having and using the technical facilities, but a
multi-phased process to gain more better networking communication and cooperation opportunities,
54
and to increase the competence of individuals and communities to act as influential participants in the
information society. In this article empowerment is used in the sense of enablement - enabling people
to do what is important to them, and enabling people to grow as competent subjects who have control
over their lives and surroundings. When added to policies and programmes, this approach could bridge
some of the democratic, cultural and content divides by bringing in more aspects.

MISSION

To promote e-Governance for empowering citizens, promoting the inclusive and sustainable growth of
the Electronics, IT and ITeS industries, enhancing India’s role in Internet Governance, adopting a
multipronged approach that includes development of human resources, promoting R&D and
innovation, enhancing efficiency through digital services and ensuring a secure cyber space.

ORAGANISATION STRUCTURE

Ministry of Electronics and Information Technology (MeitY) organisation Structure

The Secretariat of the Ministry of Electronics and Information Technology (MeitY) is headed by
Secretary, who is assisted by AS and FA, and Group Coordinators and Heads of Organisations under
the administrative charge of MeitY. The organisation chart is as follows:

Figure No.21
55
In order to operationalise the objectives of MeitY, schemes are formulated and implemented, either
directly or through its Responsibility Centres (Organisations/Institutions) under its jurisdiction. To
make the technology robust and state-of-the-art, collaborations with the academia and the private/
public sector is also sought. MeitY has two Attached Offices (viz., NIC, STQC), six Autonomous
Societies (viz., CDAC, CMET, NIELIT, SAMEER, STPI and ERNET India), three Section 8
companies [viz., NICSI, NIXI and Digital India Corporation (DIC)], three Statutory Organisations
(viz., CCA, ICERT and UIDAI) and one Company registered under Companies Act. 1956 (viz., CSC
e-Governance Services India Ltd.) under its charge to carry out the business allocated to the Ministry.

Banks

Banks has been the key player in driving this whole digital economy and below is the list of Titles/
Awardees being given to Banks for their outstanding achievements in different categories.

Sr. No. Bank Title

1 Paytm Payments Bank For Outstanding Performance in Digital Payment
Transactions under Category of above 100 Cr Target
2 Punjab National Bank For Outstanding Performance in Digital Payment
Transactions under Category of 50-100 Cr Target
3 Airtel Payments Bank For Outstanding Performance in Digital Payment
Transactions under Category of 10-50 Cr Target
4 Indian Bank
5 Fino Payments Bank For Outstanding Performance in Digital Payment
Transactions under Category of less than 10 Cr Target
6 State Bank of India For Outstanding Performance in POS Deployment in
Rural India in Public Bank Category
7 ICICI Bank For Outstanding Performance in POS Deployment in
Rural India in Private Bank Category
8 Indian Overseas Bank For Outstanding Performance in POS Deployment in
Northeast in Public Bank Category
9 RBL Bank For Outstanding Performance in POS Deployment in
Northeast in Private Bank Category
10 State Bank of India For Outstanding Performance in BHIM Aadhaar POS
Deployment in Public Bank Category
11 ICICI For Outstanding Performance in BHIM Aadhaar POS
Deployment in Private Bank Category
12 SBI Bank For Outstanding Performance in Merchant Onboarding
on BHIM and Bharat QR in Public Bank Category
13 HDFC Bank For Outstanding Performance in Merchant Onboarding
on BHIM and Bharat QR in Private Bank Category
14 Yes Bank For Overall Performance in Digital Payments
15 IndusInd Bank

Table No.2

56
 CHAPTER 7

RESEARCH METHODOLOGY

57
METHODOLOGY

TYPE OF RESRCH

Quantitative research:

This quantitative study gathered information from the official website of digital India. The years were
considered 2015 to 2020. It’s is find out their budget and the last 5 years performance in digital services.
In addition to analyze primary data and find out the customer satisfaction.

PURPOSE OF RESEARCH

Descriptive research:

A descriptive research focuses on expanding knowledge on current issues through a process of data
collection. Due to changing technology, to analyze the digital growth India and the uses level among
the people.

PRIMARY DATA:

A questionnaire is used as a tool the systematic collection of relevant information. It is collecting

response with the help of creates a Goggle form questionnaire. An area for covering Pune Peoples.

SECONDARY DATA:

The major source of secondary data is research paper, report published by the official website of digital
India.

 Multiple choice

SAMPLING METHOD:

The sampling method adopted for study is convenience sampling.

SAMPLE SIZE:

The response collected 80 Indian People.

TOOLS USED:

MS-Excel

58
 CHAPTER 8

DATA ANALYSIS

59
DATA ANAYSIS

1)Are you aware of Digital India Project?

Percentage No of response
YES 83.8% 70
No 0.4% 5
May be 10% 18
Indifference 6.3% 10
Total 100 100

Indifference 6.30%

May be 10%

No 0.40%

Yes 83.80%

0.00% 10.00% 20.00% 30.00% 40.00% 50.00% 60.00% 70.00% 80.00% 90.00%

Yes No May be Indifference

INTERPRITATION

The above bar graph shows the percentages of awareness of “Digital India Project” 70 out of 80
respondents “yes” 83.80% are aware about the digital India Project. 5 out of 80 respondents “No”
0.40%. “May be” 18 out of 80 responds for 10% aware responses have no ideas about “Digital India”
and 10 out of 80 responds for “Indifference” 6.30% have the just heard the name “Digital India
Project”.

60
2) Do you think digital India Project will uplift the standard of living?

Percentage No of response

YES 92.5% 74

NO 7.5% 6

Total 100 80

92.5%

100.00%
90.00%
80.00%
70.00%
60.00%
50.00%
40.00%
7.5%
30.00%
20.00%
10.00%
0.00%
Yes No

Yes No

INTERPRITATION

The above graph shows that “Digital India” Project will uplift the standard of living or not?

74 out of 80 responses “Yes” 92.5% people respondents think that “Digital India Project” will uplift
the standard of living and “No” responses 6 out of 80 responses 7.5% respondents think that “Digital
India Project” will not able to uplift the standard of living.

61
3) Do you want to live in a digitalized city?

Percentage No of response
YES 73.4% 59
May Be 17.5% 14
NO 0% -
Indifference 8.8% 7
Total 100 80

Yes May be No Indifference

120.00%

100.00%

80.00%
73.4%
60.00%

40.00%

20.00% 17.5%
8.8%
0%
0.00%
-1 0 1 2 3 4 5 6
-20.00%

-40.00%

INTERPRITATION

The above graph this shows the percentage between the respondents who want to live in a digitalized,
who don’t want to live in digitalized city and indifference.

“Yes” responses 59 out of 80 respondents want to live in a digitalized city. And “May be” 14 responses
17.5% respondents don’t want to live in a digitalized city and “NO” responses is 0% and no responses
7 out of 80 respond 8.8% are “Indifference”.

62
4) According to you, what is the most important thing to convert India digitally?

Percentage No of response
Literacy to rural people. 25% 20
Digital education 20% 16
Both 43.7% 35
Any other 11.3% 9
Total 100 80

Any Other 11.3%

Both 43.7

Digital Education 20%

Literacy to rural people

25%

0 0.1 0.2 0.3 0.4 0.5 0.6

Literacy to rural people Digital Education Both Any Other

INTERPRITATION

The above shows the bar graph percentage of the most important thing to convert India digitally.

According to 20 out of 80 (25%) respondents, “Literacy to rural people is the most important thing to
convert Indian digitally. According to 16 out of 80 (20%) respondents, “Digital Education” is the most
important thing to covert India digitally and 35 out of 80 (43.7%) respondents think “Both” the things
are equally important to convert India digitally. Whereas, according to 9 out 80 (25%) respondents,
equal taxation, high investment, digital governance and IT talent are the most important thing to change
India digitally.

63
5) Do you think rural people can able to adopt the digital change in our country?

Percentage No of response

Yes, they can 70.5% 55

I don't think so 11.5% 10

Maybe 17.9% 15

Total 100 80

100.00%
70.5%

80.00%

60.00%

11.5%
17.9%
40.00%

20.00%

0.00%
Yes, they can I don't think so May be

-20.00%

INTERPRITATION

The above line graph shows that rural people can able to adopt the digital changes or not.

According to 55 out of 80 “Yes, then can” (70.5%) respondents, rural people can able to adopt the
digital changes in the country and 10 out of 80 “I Don’t think so” (11.5%) respondents think that rural
people may not able to adopt the digital changes easily. 15 out of 80 (17.9%) respondents “May be”.

64
6) According to you, which sector will get developed most after digitalization in India?

Percentage No of response
IT Sector 36.7% 30
Educational Sector 25.3% 20
Service Sector 19% 15
Rural Sector 19% 15
Total 100 80

36.70%

25.30%

19% 19%

IT Sector Educational Sector Service Sector Rural Sector

Series 1 36.70% 25.30% 19% 19%
IT Sector Educational Sector Service Sector Rural Sector

INTERPRITATION

The above graph shows the percentage of the sectors which will get developed most after digitalization
in India.

According to 30 out of 80 (36.7%) respondents, “IT sector” will get developed most after digitalization
in India. 20 out of 80 (25.3%) respondents think “Education Sector” will get developed most after
digitalization in India. 15 out of 80 (19%) respondents think “Service Sector” will get developed most
after digitalization in India. 15 out of 80 (19%) respondents think “Rural Sector” in Digital India.

65
7) After digitalization, which area will become more convenient to you as compare to their
current services.

Percentage No of response
Reservation 15% 10
Banking 46% 42
Electricity Water Facilities 11% 8
Educational Institute 17% 12
Any other 11% 8
Total 100 80

50.00% 46%
45.00%
40.00%
35.00%
30.00%
15% 17%
25.00%
11% 11%
20.00%
15.00%
10.00%
5.00%
0.00%
Electricity
Educational
Reservation Banking Water Any Other
Institute
Facilities
Series 1 15.00% 46% 11% 17.00% 11.00%

INTERPRITATION

The above shows percentage of the areas which will become more convenient to people as compare to
their current services, after digitalization. According to 10 out of 80 respondents, “Reservation” 15%
will become more convenient after digitalization. 42 out of 80 respondents, “Banking” 46% people
think will become more convenient to them after digitalization. 8 out of 80, “Electricity Water
Facilities” 11% respondents think electricity water facilities will become more convenient to them after
digitalization, as compare their current services and 12 out of 80, “Educational Institute” 17%
respondents think educational institutes will become more convenient after digitalization, as compare
to their current services. Whereas, according to 8 out of 80 (11%) “Any other” respondents All the 4
are as will become equally convenient as compare to their current services.
66
8) What is your idea of Digital India.'?

Percentage No of response
Internet Connection in every rural area. 32% 28
Digitalization of all government work. 30% 24
Free Wi-Fi at all Public Places. 25% 20
Digital literacy 8% 5
Any other 5% 3
Total 100 80

Internet Connection in every rural area

Digitalization of all government work
Free Wi-Fi at all Public Places
Digital literacy
Any Other
5%

8%

32%

25%

30%

INTERPRITATION

The above pie chart shows the percentage of respondent’s idea of “Digital India”. “Internet connection
in every rural area” is 28 out of 80 (32%) respondent’s idea of a digital India. 24 out of 80 (30%)
respondent’s idea of digital India is “digitalization of all government work”. 20 out of 80 (25%)
respondent’s idea of a digital India is “Free Wi-Fi at all Public Place”. next, 5 out of 80 (8%)
respondent’s idea of a digital India is “Digital Literacy”, then whereas, 3 out of 80 (5%) respondent’s
idea of digital India is “All of the above options”.

67
9) What rating would you give to this 'Digital India Project'?

Percentage No of response
Excellent 38% 30
Good 51.9% 41
Fair 10.1% 9
Poor 0% 0
Total 100 80

60%

51.9%
50%

40% 38%

30%

20%

10.1%
10%

0%
0%
Excellent Good Fair Poor
Series 1 38% 51.90% 10.10% 0%

Excellent Good Fair Poor

INTERPRITATION

The above graph shows the rating of “Digital India Project”. 30 out of 80 (38%) respondents rating for
Digital India Project is “Excellent”. Average responses rating is “Good” 41 out of 80 (51.9%) in digital
India. 9 out of 80 (10.1%) respondents rating for digital India projects is “Fair”. no responses and no
rating in digital India projects are “Poor”.

68
10) Do you think 'Digital India Project will get success?

Percentage No of response
Agree 89.9% 71
Disagree 0% 0
Indifference 10.1% 9
Total 100 80

89.9%
120.00%

100.00%

80.00% 10.1%

60.00%

40.00%

20.00%
0%
0.00%
0 0.5 1 1.5 2 2.5 3 3.5

-20.00%

-40.00%

INTERPRITATION

The above line graph shows success of “Digital India Project” according to respondents. 71 out of 80
(89.9%) respondents “Agree” that digital India project will be successful. No response and no rating
of people about the success of “Disagree”. Remaining 9 out of 80 (10.1%) responses are indifference
about the success of digital India project.

69
DEPARTMENT OF ELECTRONICS AND INFORMATION TECHNOLOGY ANNUAL
PLAN BUDGET 2015-2020
Sl. Scheme/Non-Schemes (incrore) 2018-19 2017-18 2016-17 2015-16
No 19-20
Non-Scheme
1 MeitY Secretariat 110.24 100.00 105.00 - 58.00
2 National Informatics Centre 1150.00 1100.00 1040.00 800.00 700.00
3 Regulatory Authorities 170.00 157.00 167.00 183.00
3.1 Standardisation Testing and 120.00 110.00 120.00 105.00 100.00
Quality Certification (STQC)
3.2 Cyber Security (CERT-In) 42.00 40.00 40.48 70.00 85.00
3.3 Controller of Certifying 8.00 7.00 7.00 8.00 7.00
Authorities (CCA)
4 Assistance to Autonomous and 1473.00 1570.00 1053.76 135.00 123.20
Other Bodies
4.1 Centre for Development of 120.00 100.00 92.00 83.00 75.00
Advanced Computing (C-DAC)
4.2 Society for Applied Microwave 90.00 70.00 42.00 35.00 20.00
Electronics Engineering and
Research (SAMEER)
4.3 Centre for Materials for 30.00 20.00 14.00 12.00 10.00
Electronics Technology (C-
MET)
4.4 Media Lab Asia (MLA) 6.00 5.00 5.76 5.00 0.10
4.5 Unique Identification Authority 1227.00 1375.00 900.00 800.00 -
of India (UIDAI)
Sub-Total (Non-Scheme) 2903.24 2927.00 2366.24 2236.00
Scheme
5 Digital India 3516.76 3073.00 1672.76 1282.00 1586.80
5.1 Manpower Development 400.76 300.00 306.76 365.00 714.80
5.2 Electronic Governance (incl. 450.00 425.00 261.00 470.00 450.00
EAP)
5.3 National Knowledge Network 160.00 150.00 150.00 250.00 150.00
5.4 Promotion of Electronics and IT 986.00 864.22 745.00 70.00 74.00
Hardware Mfg (MSIPS, EDF
and Manufacturing Clusters)
5.5 Promotion of IT/ITeS Industries 100.00 50.00 6.00 5.00 6.00
5.6 R&D in IT/Electronics/CCBT 300.00 178.00 101.00 122.00 15.00
5.7 Cyber Security Projects (NCCC 120.00 110.00 100.00 85.00
and Others)
5.8 Promotion of Digital Payments 600.00 595.78 - -
5.9 Pradhan Mantri Digital 400.00 400.00 - -
Saksharta Abhiyan
Sub-Total (Scheme) 3516.76 3073.00 1672.76 2564.00
TOTAL (SCHEME and NON- 6420.00 6000.00 4039.00 3200.00 2568.00
SCHEME)
Table No.3

70
INTERPRETATION
The above table shows the department of electronics and information technology annual plan budget
2015 to 2020. It’s continuously increases. The total scheme at the start of the digital services as year
2015 was 2564.00 and the year of 2020 has rapidly increased to 3516.76.

The total scheme and non-scheme at year end 2020 it is 6420.00. On that basis to define all sector wise
growth in each and every department of digital platform as below. Due to changing technology the
whole sector and services of electronic department has increase rapidly at the current year of 2020.

E-TRANSATION COUNT, E-SERVICES COUNT, E-COMMERCE COUNT RECORDED

Year e Service Count e Transaction Count (in crore) e- Commerce Value

2014-15 423 458.13 1.3

2015-16 422 812.19 1.7
2016-17 285 1235.61 2.2
2017-18 344 3600.74 2.8
2018-19 139 4247.65 3.4
2019-20 96 4062.94 4.1
Table No.4

DIGITAL LIFE CERTIFICATE TRANSFORMATIVE IMPANT

Year Total DLC’s Registered (Lakhs) Cumulative (Lakhs)

2014-15 6.01 6.01

2015-16 11.21 17.22
2016-17 76.26 93.48
2017-18 80.3 173.78
2018-19 88.76 262.57
2019-20 89.15 264.58
Table No.5

AADHAAR CARD

Year Aadhaar Aadhaar e-KYC Done - Authentication Done

Generated - Updated - Cumulative - Cumulative (Crore)
Cumulative Cumulative (Crore)
(Crore) (Crore)
2014-15 80.49 0.91 11.59 32.37
2015-16 99.93 3.85 17.02 142.18
2016-17 113.3 9.58 125.61 545.83
2017-18 120.72 18.76 510.57 1,807.75
2018-19 123.58 27.2 716.56 2,888.2
2019-20 125.74 35.95 803.29 3,945.81
Table No.6

71
GROWTH OF DIGITAL PAYMENTS

Year Digital BHIM BHIM UPI Debit Card - Credit

Transaction - Transaction - Volume Cumulative Card
Cumulative Cumulative Transaction (Crore) Cumulative
(Crore) (Crore) (Lakh) (Crore)
2014-15 316 - - - -
2015-16 577 - - - -
2016-17 1004 Launched - - -
2017-18 2,070.79 91.31 1,779 334.34 140.51
2018-19 5,204.39 626.47 7,994 776.13 176.20
2019-20 9,099.15 1,878.02 12,468 1,235.65 217.73
Table No.7

Year Bhim Bharat Bill Bhim IMPS Growth in RTGS NEFT

Volume Pay Aadhar PoS
in Cr Volume Volume in Development
Transaction Cr (Lakh)
(Thousand)
2014- - - - - - - -
15
2015- - - - 12.06 15.9 - -
16
2016- - - - 50.05 25.3 - -
17
2017- 91.30 6,590.3 0.20 101.29 31.8 12.44 194.64
18
2018- 513.19 9,280 0.68 175.29 39.4 13.66 231.89
19
2019- 1,251.76 15,850 0.91 275.91 49.45 15.07 274.45
20

Digital Payment Transaction Volume

2019-20 4019
2018-19 3134
2017-18 2071
2016-17 1004
2015-16 577
2014-15 316
-500 0 500 1000 1500 2000 2500 3000 3500 4000 4500

2014-15 2015-16 2016-17 2017-18 2018-19 2019-20

Figure No.22
72
SKILL DEVELOPMENT

Year Total Skilling Target - Total Achievement -

Current (Lakh) Current (Lakh)

2014-15 1.33 3.28

2015-16 3.6 3.99
2016-17 3.96 4.62
2017-18 4.4 5.37
2018-19 5.25 8.98
2019-20 6.25 3.4
Table No.8

MY-GOV

Year Registration Mann Ki Meri Sakar Mere Innovate

Users - Baat Callers - Dwar – Check Participants –
Cumulative Cumulative your Eligibility Cumulative
(Lakh) (Crore) Cumulative – (Lakh)
(Lakh)
2014-15 7,14,696 - - -
2015-16 10,93,796 - - -
2016-17 21,16,641 - - -
2017-18 1,12,69,62 - - -
2018-19 2,15,79,49 26.16 8.84 0.92
2019-20 4,15,50,64 27.1 11.11 5.5
Table No.9

e-HOSPITAL

Year On Boarded - E-Hospital ORS Enabled ORS

Cumulative Transaction - Hospitals - Appointments
Cumulative Cumulative - Cumulative

2014-15 4 7,00,000 45 41,310

2015-16 15 15,66,577 39 1,18,952
2016-17 42 59,16,193 78 4,93,637
2017-18 181 2,73,45,342 153 12,71,828
2018-19 321 8,71,96,620 189 23,47,032
2019-20 345 15,68,96,503 240 34,50,348
Table No.10

73
UMANG

Year Registered No. of Services - Department Transaction

User Cumulative Integrated – Cumulative
Cumulative Cumulative (Crore)
(Crore)

2014-15 - - - -
2015-16 - - - -
2016-17 Launched - - -
2017-18 0.52 210 71 9.98
2018-19 1.16 357 117 40.34
2019-20 1.91 643 219 86.86

Table No.11

DIGITAL LITERACY

Year Registered Trained Beneficiaries Certified

Beneficiaries - – Beneficiaries –
Cumulative (Crore) Cumulative (Crore) Cumulative (Crore)
2014-15 - Approved -
2015-16 95,057 Lakh 0.12 0.20
2016-17 1.10 0.40 0.42
2017-18 1.18 0.86 0.65
2018-19 2.17 1.73 1.31
2019-20 3.6 2.99 2.5
Table No.12

BPO PROMOTION SCHEMES

Year Seats Seats – Units – Tier – 2,3 Employment

Allocated - Operational Operation - Cities Reported –
Cumulative - Cumulative Cumulative Covered - Cumulative
Cumulative

2014-15 - - - - -
2015-16 - - - - -
2016-17 - - - - -
2017-18 48,300 31,732 172 127 11,400
(Launched)
2018-19 47,965 37,237 194 125 25,731
2019-20 53,348 49,009 262 123 36,217
Table No.13

74
DIGITAL VILLAGE

Year Digital Candidates Patients Cattle Solar

Villages Registered Registered Registered Street
Setup - for Digital in Health for Lights
Cumulative Education - Care Veterinary Installed -
Cumulative Services - Services - Cumulative
Cumulative Cumulative
2014-15 - - - - -
2015-16 - - - - -
2016-17 - - - - -
2017-18 Launched - - - -
2018-19 685 22,925 9,118 2,012 3,984
2019-20 796 69,235 1,99,290 63,122 5,471
Table No.14

DIGI LOCKER

Year Issued Registe Accessed Consumed Upload e-Signed

Docume red documents Documents Documen Documen
nts - Users - - - t (Lakh t (Lakh)
Cumula Cumula Cumulativ Cumulativ
tive tive e (Crore) e (Lakh)
(Lakh) (Lakh)

2014-15 - - - - - -
2015-16 50.71 11.9 30.28 24.78 18.42 2.33
2016-17 54.90 41.39 89.65 44.60 57.91 3.4
2017-18 235 Cr 1.08 Cr 102.35 95.58 1.44 Cr 5.98
2018-19 373 2.05 114.47 224.54 2.54 Cr 6.58
2019-20 426.3 3.7 121.14 812.41 3.38 7.68
Table No.15

IMPORT, EXPORT & PRODUCTION OF ELECTRONIC GOODS IN (in USD billion)

Year Import Export Production

2014-15 18 5.5 14
2015-16 38 6.2 29
2016-17 41 5.9 37
2017-18 43 5.9 49
2018-19 53 6.4 60
2019-20 57 8.8 70
Table No.16

75
THE MANUFACTURE OF SPCIFIED ELECTRONIC GOODS

Year Sub-Assembly

2016-17 (i) Charger/ Adapter, (ii) Battery Pack, (iii) Wired Headset
2017-18 (iv) Mechanics, (v) Die Cut Parts, (vi) Microphone and Receiver, (vii)
Key Pad, (viii) USB Cable

2018-19 (ix) Printed Circuit Board Assembly (PCBA), (x) Camera Module, (xi)
Connectors

2019-20 (xii) Display Assembly, (xiii) Touch Panel/ Cover Glass Assembly, (xiv)
Vibrator Motor / Ringer.

Table No.17

PROMOTIONAL MATTERS PUBLIC GRIEVANCES REDRESSAL MECHANISM

Year No. of Grievances received No. of Grievances redressed

Online Physically Online Physically

2014-15 6041 166 6041 (99.81%) 148 (89.16%)

2015-16 5001 133 4759 (95.16%) 127 (95.49%)
2016-17 375 12 344 (96.36%) 08 (66.66%)
2017-18 7494 177 7008 (96.18%) 149 (84.18%)
2018-19 7250 271 7,719 (97.18%) 235 (85.69)
2019-20 7950 381 8,590 (98.56%) 359 (91.63%)
Table No.18

DIGITAL IN INDIA

Year Total Active Active Social Mobile Active

Population Internet Media Users Connections Mobile
(Million) Users (Million) (Million) Social
(Million) Users
(Million)
2014-15 1,265 243 118 946 100
2015-16 1,319 375 136 1,012 116
2016-17 1,335 462.1 191 1,059 167
2017-18 1,347 462.1 250 844 (unique) 230
2018-19 1,361(Billion) 560.0 310 1.190(Billion) 290
2019-20 1.37(Billion) 687.6 400 1.06 (Billion) 400
Table No.19

76
STATUAS OF M-SIPS APPLICATIONS

Year Number of Applications received Number of Applications approved

2014-15 61 30
2015-16 187 69
2016-17 271 95
2017-18 336 157
2018-19 418 201
2019-20 408 235
Table No.20

INTERNET USE

Year Rise in Internet Total Internet Total Mobile

Internet Penetrati Number Users As a Number of Internet
User Base on in of % of the Activate Users As a
(Million) India % Activate Total Mobile % of the
Internet Population Users Total
Users (Million) Population
(Million)
2014-15 100 27.0% 243 19% 200 16%
2015-16 151 34.8% 375 28% 303 23%
2016-17 276 34.4% 462.1 34% 442.1 33%
2017-18 419 38.0% 462.1 34% 430.3 32%
2018-19 571 48.4% 560.0 41% 515.2 38%
2019-20 679 50.0% 687.6 50% 629.2 92%
Table No.21

SOCAL MEDIA USE

Year Total Number Activate Social Total Number Activate Mobile

of Activate Accounts As a % of Activate Social Accounts As
Media of the Total Mobile Users a % of the Total
Accounts Population (Million) Population
(Million)

2014-15 118 9% 100 8%

2015-16 136 10% 116 9%

2016-17 191.0 14% 167.0 13%

2017-18 250.0 19% 230.0 17%

2018-19 310.0 23% 290.0 21%
2019-20 400.0 29% 420.0 100%

77
MOBILE PHONES

Year Total Mobile % of Mobile % of Mobile % of Mobile

Number of Subscription Connections Connections Connections
Mobile s As a % of That Are That Are That Are
Subscriptio the Total Pre-paid Post-paid Broadband
ns (Million) Population (3G&4G,5G)

2014-15 946 75% 95% 5% 11%

2015-16 1,012 77% 95% 5% 14%
2016-17 1,059 79% 93% 7% 20%
2017-18 1.21 90% 94% 6% 33%
(Billion)
2018-19 1.19 87% 92% 8% 54%
(Billion)
2019-20 1.06 78% 87% 13% 67%
(Billion)

MOST USED SOCIAL MEDIA PLATFORMS

Youtube Facebook Whatsaap Instragram Messenger Twitter Linkdin Google
93%
89%
82%

82%
76%
70%

70%
69%

64%
63%
57%

53%
50%

49%
48%

39%
33%
33%

30%
30%
28%

28%
24%
24%
23%
22%

21%

20%

19%
19%
18%
15%
13%
12%
11%

10%
9%
8%

8%
8%
7%

7%
7%
6%
5%

2014-15 2015-16 2016-17 2017-18 2018-19 2019-20

Figure No.23

78
DIGITIZE INDIA PLATFORM (DIP)

Items FY:2015-16 FY:2016-17 FY:2017-18 FY:2018-19 FY:2019-20

Digital 21,000 2.09 lakh 5.09 lakh 5.20 lakh 7.40 lakh
Contributors
Document 2.6 lakh 8.86 lakh 1.02 Cr. 1.08 crore 2.05 crore
Digitized
Snippets 24.3 lakh 2.10 Cr. 3.89 Cr. 3.94 crore 5.50 crore
Digitized
Table No.22

E-SHOLARSHIP

Year DBT Applicant Applicatio Pushed to Amount

Transactio Received n Verified PFMS – Pushed to
n (Crore) Cumulativ Cumulativ Cumulative PFMS –
e (Crore) e (Crore) (Crore) Cumulative
(Rs. Crore)

2014-15 - - - - -
2015-16 - - - - -
2016-17 3.73 1.28 1.15 0.53 1,543.87
2017-18 15 2.65 2.13 1.21 3,551.8
2018-19 21.27 4.18 3.24 1.9 5,776.88
2019-20 36 5.38 4.15 2.55 8,260.98
Table No.23

COMMON SERVICES CENTER (CSC)

Year Functional Number of Transaction Registered CSCs

CSCs (Lakh) CSCs at GP Count (Crore) Total Number of
Level (Lakh) Panchayats in
India

2014-15 3.82 2.8 2.59 1.40 lakh

2015-16 13.83 9.97 9.66 1.99 lakh
2016-17 20.43 16.22 11.94 2.91 lakh
2017-18 32.52 20.49 16.37 4.84 lakh
2018-19 37.15 25.1 17.37 6.94 lakh
2019-20 43.62 31.68 20.68 8.95 lakh
Table No.24

79
OPEN GOVERNMENT DATA

Year Datasets Total Datasets Total Datasets Total API

Resources – Downloaded – Viewed – Released -
Cumulative Cumulative Cumulative Cumulative
(Lakh) (Lakh) (Lakh)
2014-15 - - - -
2015-16 - - - -
2016-17 0.75 42 103.5 444
2017-18 1.66 56 154.6 3,877
2018-19 2.69 66.3 212.2 10,808
2019-20 3.84 80.7 272.9 27,909
Table No.25

e-PROCUREMENT

Year Tenders Value of Tenders (Rs. Bids - Cumulative

Processed – Crore)
Cumulative
2014-15 3,08,854 4,77,517 7,38,007
2015-16 8,22,696 6,92,178 22,47,944
2016-17 15,04,667 8,90,969 41,12,435
2017-18 26,15,897 19,58,787 69,82,182
2018-19 39,83,046 18,07,951 1,03,10,969
2019-20 52,98,815 15,84,891 1,42,23,635
Table No.26

DIC IIDS

Year Farmers Text SMS Sent Voice SMS Sent

Registered
2014-15 - - -
2015-16 10,000 15,653 1.20
2016-17 75,000 20,9635 1.30
2017-18 95,658 35,69,848 1.38
2018-19 2,23,301 4,14,62,659 3.68
2019-20 11,08,412 23,51,26,508 4.81
Table No.27

MEGH RAJ

Year Total Departments Total Virtual Machines

2014-15 - -
2015-16 342 6,134
2016-17 559 8,888
2017-18 770 14,304
2018-19 1,006 16,642
2019-20 1,201 19,284
Table No.28
80
 CHAPTER 9

FINDINGS AND OBSERVATIONS

81
 FINDINGS

 STAR-UP DIGITAL INDIA affect the annual budget& growth of the village, country each
department technology, job any other sector in Digital India. There was a significant increase in
the economical profit of India in the year 2015-2020.
 After analysis find out the Most of the people are aware of Digital India Project.
 Digital India Project will be going to uplift the standard of living.
 People want to live in a city where every work is digitalized.
 Literacy to every other rural people and providing digital education is very important thing to
convert India Digitally.
 Rural people can able to adopt the digital changes only if they will be given proper guidance of
digital literacy & knowledge.
 IT sector will get employment opportunity because this project requires people with fresh IT skills.
There is going to be vast change in development in service sector as well as rural sector.
 After digitalization, Banking will become more convenient as compare to their current services.
 Availability of Internet Connection in every rural area is the idea of Digital India according to most
of the people.
 According to most of the people, Digital India Project has been rated 'good.
 According to people, Digital India Project will get great success.
 Find out the analysis of annual budget an increasing the each and every department growth in digital
India all our country positives affect to the “STAR-UP DIGITAL INDIA PROJECT”

82
 CHAPTER 10
LEARNING OUTCOMES

83
 LEARNING OUTCOMES

 The government also plans to make “Digital India” in “Digital Village” across the country, by
linking all schemes with technology. The “Digital Village” would be powered by LED lighting,
solar energy, skill development centers and e-services like e-education and e-health.
 Digital India aims to provide the much-needed thrust to nine pillars of growth areas, namely
broadband highways, Universal Access to Mobile connectivity, Public internet access programme,
e-governance reforming government through technology, e-kranti, electronic delivery of services,
Information for all, electronic manufacturing, IT for jobs and Early harvest programme. Each of
these areas is complex programme in itself and cuts across multiple ministries and department.
 Digital India is a concept to change the education system in India. It is a program that bridges the
literacy slippage. This is by delivering education through digital platforms to children and teachers.
If gives an opportunity to access learning to source to a global platform.

84
CHAPTER 11

LIMITATIONS

85
 LIMITATION

The present study is confined to a minimal sample size and may not reflect the opinion or response of
the entire population in general. There were only 80 respondents taken for the survey. Only certain
statistical test could be applied to validate the result of the study. The results of our study are entirely
confined to the responses of the Mumbai citizens and might deviate in terms of actual population as a
whole recommendation given after the study are entirely dependent on the survey and the secondary
& primary analysis done in the report. The study is based on quality and originality of secondary data
taken through the official website of “Digital India” is considered as another limitation of study.

86
 CHAPTER 12

CONCULSION AND SUGGESTIONS

87
 SUGGESTIONS & RECOMMENDATION

• Indian government need to start providing digital literacy to every other citizen.
• To create impact of Digital India to be realized, we have to use technology to solve problems faced
by Indians and for that we need a very strong culture of grounds-up frugal innovation in IT.
• Our recommendation to the government would be to set up PPP forums in each of these segments
to invite industry to participate in areas where they have the domain expertise and interest.
• The government has set the stage with a strong vision and an equally strong show of will to make
it happen. What we need now is for them to focus on setting the right policy frameworks and
processes that make it easy for industry to do business in India and encourage us to participate in
India's journey towards becoming a digital India.
• What is needed now is an unprecedented focus and the will to make it happen across both
government and industry.
• The one area where this kind of a model is needed with a high level of urgency is in developing the
culture of innovation in India.
• The government must encourage open global standards that will enable India to benefit from the
best technology worldwide.
• The government should also focus on sustainable development and basic facilities of rural area
before providing them digital services. These two have to go hand-in-hand.
• The numbers are mind boggling, but they can be achieved, especially as rapid pace of innovation
is increasingly making technology more favorable for mass scale adoption, which is a must for the
successful realization of Digital India.
• It is recommended that every citizen must realize that such an important and enormous vision
cannot be the government's job alone. We have to be an equal partner in this journey.

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 CONCULSTION

 The introduction of “Digital India” had a positive effect on the digital economy of the star up digital
India. It has also improved the government and Indian people relationship by rendering effects
services.
 Most of the people are aware of Digital India. From the survey, we have concluded that Digital
India Project will definitely uplift the standard of living. People want to live in a digitalized city as
it will provide better lifestyle through digital services.
 Rural area people will also be able to adopt the digital changes only if government of India will
provide the proper training and digital literacy. Without a proper digital training, it will be difficult
for the Indians to get comfortable with digital changes in the country.
 Digital India will be providing lots of job opportunities and will help in reducing unemployment
from the country. Specially IT people will get a good opportunity to showcase their technical skills.
The job will be mostly white-collar job which will raise the standard of living in the country.
Service sector will also undergo vast change as people will able to get all the work done digitally.
The time taken to complete each task will reduce to minimum.
 The services of Digital India scheme provided by Government. Awareness among for Digital India
Project. It is possible that after digitalization, there will be Net Zero imports in the economy by
country will also be affected by this project. This project will definitely bring prosperity &
upgradation to country but certain drawbacks are there as it is fully related to technology. Security
may become the matter of concern.
 People have lots of expectations towards this project. Government of India has to stand upon the
expectations. Digital technology began to use earing technology to provide better qualities services
to the customers at less cost and greater speed.

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 CHAPTER 13
BIBLOIGRAPHY

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 BIBLOIGRAPHY

ANNUAL REPORT

Digital India (MeitY) annual report 2015-2020.

REFRENCES

 Saima Khan, Dr. Shazia Khan, Mohsin Aftab (2015) Digitalization and its Impact on Economy
 Gupta and Arora (2015) studied the impact of digital India project on India’s rural sector.
 Arvind, P. P., Vitthalrao, M. P., & Mukund, J. M. (2015). Digi Locker (Digital Locker):
 Khan et. al (2015) studied the concept of digitization along with the social economic
 Rani Suman (2016) concluded that the digital India project
 Priyadarshini and Vijayaratnam (2016) discussed about components of Digital India
 Midha Rahul (2016) concluded that digital India is a great plan to develop India
 Midha (2016) focused on barriers and remedies to prevent the challenges faced by the Indian
people.
 Shamim (2016) studied about the concept of Digital India, initiatives taken by government to
promote it, pillars of Digital India
 Sheokand and Gupta (2017) introduced the Digital India campaign and Indian economy.
 Kaul and Mathur (2017) analysed the importance of financial literacy.
 Moinak Maiti, Parthajit Kayal (2017) Digitisation:
 Dr. Mansi Shukla, Ms. Shilpi Bose (2017) Impact of Digitalization in Economy and the effects
of Demonetization. Money.
 Mrinalini Kaul, Purvi Mathur (2017) impact of Digitalization on the Indian Economy and
Requirement of Financial Literacy Digital India, Financial Literacy Impact

WEBSITE

https://www.digitalindia.gov.in/, https://digilocker.gov.in/ - 10/9/2020

https://www.meity.gov.in/content/annual-report - 10/9/2020

https://scholarships.gov.in/fresh/schemeEligibiltyPage - 25/9/2020

https://www.mygov.in/group/digital-india/ - 29/9/2020

https://www.digitalindiaportal.co.in/ - 2/10/2020

https://csc.gov.in/digitizeindiaplatform - 12/10/2020

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 ANNUXURE

1)Are you aware of Digital India Project?

a) Yes

b) No

c) Indifference.

2) Do you think digital India Project will uplift the standard of living?

a) Yes

b) No

3) Do you want to live in a digitalized city?

a) Yes

b) No

c) Indifference.

4) According to you, what is the most important thing to convert India digitally?

a) Literacy to rural people.

b) Digital education

c) Both

d) Any other

5) Do you think rural people can able to adopt the digital change in our country?

a) Yes, they can.

b) I don't think so.

6) According to you, which sector will get developed most after digitalization in India?

a) IT sector.

b) Educational sector.

c) Service sector.

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d) Rural sector.

7) After digitalization, which area will become more convenient to you as compare to their
current services.

a) Reservation.

b) Banking.

c) Electricity Water facilities.

d) Educational institute.

e) Any other

8) What is your idea of Digital India.'?

a) Internet connection in every rural area.

b) Digitalization of all government work.

c) Free Wi-Fi at all public places.

d) Digital literacy.

9) What rating would you give to this 'Digital India Project'?

a) Excellent.

b) Good.

c) Fair.

d) Poor.

10) Do you think 'Digital India Project will get success?

a) Agree.

b) Disagree.

c) Indifference.

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