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Smart Cities Research 3
Smart Cities Research 3
e-government: No.3
Elke Van Soom is researcher at Memori since August 2008. She has a
master in Communication Sciences (VUB 1993) and worked from 1993
to 2008 at the Flemish Public Broadcaster VRT as audience researcher,
project leader and policy maker. At Memori she manages research projects
on tourist marketing and e-government.
The best way to map out this relationship is a well balanced survey that looks
at the digital services and information from both a demand perspective (citizen,
local companies and associations) and a supplier’s perspective (municipality and
city services).
Inventory and evaluate the existing digital services and information provision
and compare it to the product catalogue. Most important in this phase is linking
the digital services catalogue to the city’s general and e-government policy. It
is of vital importance that e-gov services and solutions are embedded in the
municipality’s global and communications policy. E-government is not just about
technology!
Gain a balanced insight in knowledge and attitude towards and use of digital city
services and information sources. In depth analysis of needs, areas of interest
and evaluation of possible applications.
The best technique to get this in depth view are focus group interviews. Focus
group research is based on facilitating an organized discussion with a group of
individuals selected because they were believed to be representative of some
class. Discussion is used to bring out insights and understandings in ways which
simple questionnaire items may not be able to tap.
In this work package we set out to establish (in a representative way) how the
population feels about the current and future (possible) local e-government
services.
www.smartcities.info
3 Further information
3.1 Contacts with expertise within Smart Cities partnership
Elke Van Soom is researcher at Memori since August 2008. She has a
master in Communication Sciences (VUB 1993) and worked from 1993
to 2008 at the Flemish Public Broadcaster VRT as audience researcher,
project leader and policy maker.
Memori has conducted several of these research projects for Belgian cities
and service providers.
Date : 2009.02.25
Version : 1
Author : Elke Van Soom
www.smartcities.info
www.epractice.eu/community/smartcities
The Smart Cities project is creating an innovation network between cities and academic
partners to develop and deliver better e-services to citizens and businesses in the North
Sea Region. Smart Cities is funded by the Interreg IVB North Sea Region Programme of the
European Union.
Smart Cities is PARTLY funded by the Interreg IVB North Sea Region Programme of the
European Union. The North Sea Region Programme 2007-2013 works with regional
development projects around the North Sea. Promoting transnational cooperation, the
Programme aims to make the region a better place to live, work and invest in.
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