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Statistic DF Sig. Kolmogorov-Smirnov Y - Kep Uasan - Pasie N: Tests of Normality

The document presents the results of tests of normality and coefficients for variables that predict customer satisfaction (Y_KEPUASAN_PASIEN). Several linear regression models are shown that predict satisfaction based on product quality (X1_KUALI), service quality (X2_KUALI), emotional factors (X3_FAKTOR), and price (X4_HARG). The models indicate that satisfaction increases as the independent variables increase. Tolerances and VIF scores show no collinearity between the predictor variables.

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ardin
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35 views

Statistic DF Sig. Kolmogorov-Smirnov Y - Kep Uasan - Pasie N: Tests of Normality

The document presents the results of tests of normality and coefficients for variables that predict customer satisfaction (Y_KEPUASAN_PASIEN). Several linear regression models are shown that predict satisfaction based on product quality (X1_KUALI), service quality (X2_KUALI), emotional factors (X3_FAKTOR), and price (X4_HARG). The models indicate that satisfaction increases as the independent variables increase. Tolerances and VIF scores show no collinearity between the predictor variables.

Uploaded by

ardin
Copyright
© © All Rights Reserved
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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Tests of Normality Tests of Normality

Kolmogorov-Smirnova Kolmogorov-Smirnova
Statistic df Sig. Statistic df Sig.
Y_KEP 0.107 65 0.060 X1_KUALI 0.101 65 0.096
TAS_PRO
UASAN DUK
_PASIE
N
a. Lilliefors Significance Correction a. Lilliefors Significance Correction
Tests of Normality Tests of Normality
Kolmogorov-Smirnov a
Kolmogorov-Smirnova
Statistic df Sig. Statistic df Sig.
X2_KUALI 0.072 65 .200* X3_FAKT 0.104 65 0.081
TAS_LAYA OR_EMOS
NAN IONAL

*. This is a lower bound of the true significance. a. Lilliefors Significance Correction


a. Lilliefors Significance Correction
Tests of Normality
Kolmogorov-Smirnova
Statistic df Sig.
X4_HARG 0.093 65 .200*
A

*. This is a lower bound of the true significance.


a. Lilliefors Significance Correction
Coefficientsa
Collinearity Statistics
Model Tolerance VIF
1 (Constant)

X1_KUALI 0.861 1.162


TAS_PRO
DUK
X2_KUALI 0.732 1.365
TAS_LAYA
NAN
X3_FAKT 0.731 1.369
OR_EMOS
IONAL
X4_HARG 0.841 1.189
A
a. Dependent Variable:
Y_KEPUASAN_PASIEN
y = 37,333 + 0,589 x1+ e
100
y x1 90
37.333 0 0-70 80
79.152 71 71-75 70

Kepuasan Pasien
82.097 76 76-80 60
50
85.042 81 81-85
40
87.987 86 86-90 30
90.932 91 91-95 20
93.877 96 96-100 10
0
0-70 71-75

y = 22,096 + 0,654 x2 +e

y x1 y = 22,0
22.096 0 0-70
90
68.53 71 71-75
80
71.8 76 76-80 70
75.07 81 81-85
Kepuasan Pasien

60
78.34 86 86-90 50
81.61 91 91-95 40
84.88 96 96-100 30
20
10
0
0-70 71-75 76-80 81-85
Kualitas Pelayanan

y = 37,393 + 1,250 x4 +e

y x1 y = 37,393 + 1,250 X
37.393 0 0-70
180
126.143 71 71-75
160
132.393 76 76-80 140
138.643 81 81-85
Kepuasan Pasien

120
100
80
60
40
180
160
140

Kepuasan Pasien
120
144.893 86 86-90 100
151.143 91 91-95 80
157.393 96 96-100 60
40
20
0
0-70 71-75 76-80 81-85
Faktor Emosiona

y = 36,638 + 1,124 x4 +e
y = 36,638 + 1,124 X
y x1
160
36.638 0 0-70
140
116.442 71 71-75
120
122.062 76 76-80

Kepuasan Pasien
100
127.682 81 81-85
80
133.302 86 86-90
138.922 91 91-95 60
144.542 96 96-100 40
20
0
0-70 71-75 76-80 81-85
Harga
100 y = 37,333+0,589 X1+e
90
80
70
60
50
40
30
20
10
0
0-70 71-75 76-80 81-85 86-90 91-95 96-100
Kualitas Produk

y = 22,096 + 0,654X2 +e

5 76-80 81-85 86-90 91-95 96-100


Kualitas Pelayanan

7,393 + 1,250 X4 + e
75 76-80 81-85 86-90 91-95 96-100
Faktor Emosional

6,638 + 1,124 X4 + e

75 76-80 81-85 86-90 91-95 96-100


Harga

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