Student Instructions: - Term End Exam

Important points and FAQ

The following document provides us with comprehensive information on the Do’s and Don’ts for the
exams, pre requisites of the exams, and how to manage different scenarios beyond the candidate’s
control.
Note: - The Exams will be conducted Online.

Things to remember
 This examination is conducted online via the Mettl platform (our official assessment partner)
through the student portal and will be remotely proctored.
 Test compatibility using https://tests.mettl.com/system-check?i=db696a8e#/systemCheck is the
most important step and has to be checked regularly, in case of issues please drop an email at
mettl-support@mercer.com with a copy to ngasce@nmims.edu.

Mettl helpline details: -

 Email:- mettl-support@mercer.com
 Phone number: 08047190917 or +918047190917
• Contact when:
• You are not able to “launch test” on the Mettl screen.
• You are facing technical issues during the exam on the Mettl platform.

NGSACE helpline details: -

 Email- ngasce@nmims.edu
 Phone number: 18001025136
• Contact when:
• Not able to access exam link using the Student portal.
• For any reason, you are not able to appear for the exams (Non-technical issues).
• Got disconnected and later not able to join the exams (link is de-activated).
• Mettl was not able to resolve the issue and you were not able to appear for the exams.
• When the exam link is not visible on the portal as per your exam registration slot.

Internet/System Requirement

• Students must ensure there is stable internet connectivity of 512kbps and concurrent speed.
• For any reason, if the Internet connectivity is lost during exams, DO NOT close the browser, the exam
will resume from where you have stopped.
• Students are advised to use the latest version of web browsers Google Chrome or Mozilla Firefox for a
seamless experience during the exam.

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System Compatibility Test/ Demo exams
 Demo exam link will be made available on the Student portal for students to experience the exam
interface, navigate screens, use various options available to answer descriptive questions.
 Compliance on Compatibility check and Demo exam is a pre-requisite and is required to be
performed every week, 24 hrs before every exam. In case you change your system, system
compatibility checks on the new system are a mandate.
 Compatibility check Test link https://tests.mettl.com/system-check?i=db696a8e#/systemCheck
 Please ensure the webcam and microphone of your system (laptop/computer) is connected and
functional, which can be also tested using a compatibility test, in case of issues please drop an
email at mettl-support@mercer.com with a copy to ngasce@nmims.edu.

Important instructions during exams: -

 It is mandatory to disable any spell check/ grammar parsing apps like Grammarly etc., installed
in your system, as it will interfere with the exam application.
 Students should ensure that they are not running/attempting to start any remote access software
before or during the exams. This will automatically close the exam browser and the examination
will be interrupted. Such instances will be reported under UFM (Unfair Means) and the Student
will be disqualified from the exams.
 Students are not allowed to connect to an extended screen/projector along with the system being
used during the exam. The application will detect the external device and will not allow the
student to appear for the exams, until the device is disconnected/turned off from the system.
 Students should not browse/ switch to other windows or applications during the exams. The exam
will be de-activated.
 Usage of Mobile Phones, tablets, or any other electronic devices is strictly prohibited and not
allowed during the exam and should be kept in a different room.
 Scientific calculators will be provided on the exam screen; hence physical calculators are not
allowed.
 Students are not allowed to talk/chat with anyone during the exam (in person, over the phone, or
via any web application). Only in case of any issues, a student is allowed to speak to the
Mettl/NGASCE support team, which will be recorded.
 Kindly ensure that you are the only person in the room during the exam and there is no
disturbance/distraction around you. At any point of time during the exam, you can be asked by the
proctor via chat, to rotate your laptop /webcam to view your surroundings.
 Students are not allowed to move away from the system before the submission of the examination
for any reason.
 During the examination, no breaks will be allowed for any reason, including bio-breaks. If you
have any medical issues, required medical documents should be sent to the University, a week

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 before the start of your exams. The decision on the bio breaks will be solely the University’s
decision.
 University will initiate appropriate action; in case a student does not adhere to the aforesaid
instructions / uses unfair means/ possesses any unauthorized material of any type.
 Exam links by subjects will be made available on the Student Portal,2-3 days before the actual
exam date. However, the exam link will only be activated during your examination.
 Student should ensure that exam environment is properly lit and student’s face is properly visible
 Students are not allowed to give their exams in any public or private vehicles/while travelling.
 The University has aligned all the measures to capture any Unfair Mean practise during the
examination including recording the entire exam session. Hence we strongly recommend you
refrain from any Unfair Mean activities.

FAQ:
Q. Due to an internet connectivity issue got disconnected from the exam and now it’s showing please
wait exam is being resumed? What should I do?
 Immediately restart your system. Check the internet connectivity in your system and restart the
exam.
Q. I don’t have the required bandwidth/System/Webcam for the exam?
 You have enough time to make necessary arrangements, if you still find it difficult to arrange the
infrastructure or have bandwidth issues at your home/workplace; you have the choice to wait
for the next exam cycle.
Q. Minimum bandwidth and system requirement for the exam?
 Minimum speed 512kbps, concurrent speed and ensure that there are no restrictions enabled
on the network.
Q. What happens to exam duration when Mettl team is troubleshooting issues?
 For any troubleshooting, the exam is paused and the time is not interrupted.
Q. When can I take the compatibility test or/and Demo exams?
 We recommend you to perform regular checks, however it is absolutely necessary to take the
compatibility and demo test -24 hrs. prior to every exam.
Q. I started the exam but got disconnected mid-way due to Internet disconnection?
 If you get disconnected due to any internet issues, you will be able to resume the test within 20
minutes. In case the disconnection time exceeds more than 20 minutes, you have to contact the
University, immediately.
Q. Can I use a mobile hotspot?
 We do not recommend a hotspot, as the network is not stable and also the mobile device is not
allowed during the exams.

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Q. Can I use a dongle or a portable Wi-Fi Device?
 Yes, if it fulfills the required bandwidth requirement, you can use it.
Q. How do I join my exam?
 Exam links will be made available on the Student portal.
Q. Checklist- before the exam?
1. Functional laptop/desktop with inbuilt/external webcam
2. Minimum speed 512kbps of concurrent speed.
3. You have taken a compatibility test 24 hrs., before every exam.
4. Demo exams are mandatory.
Q. Checklist- on the day of the exam?
1. Should be alone in the room.
2. Well-lit room (Student face should be visible throughout the exam).
3. College ID card/Government ID card is mandatory.
4. Phone should be on silent mode and it should not be anywhere near you.
Q. Disconnect in between / not able to connect?
 The System will allow you to reconnect, if you are still unable to connect then contact Mettl
technical team.
Q. Unable to type descriptive answers?
 Ask the proctor to pause the exam and connect with the Mettl tech team.
Q. Mettl team is not answering or number is busy?
 You can email Mettl support helpline and contact the NGASCE support helpline.
Q. Takes a long time to load the test or any screen on the exam portal?
 Check your internet connection, restart your system, and if the issue still occurs then contact
Mettl support team.
Q. Unable to start exam from the portal?
 Understand what the exact error is and speak with the NMIMS customer support (details given
above).
Q. Portal not working / slow?
 Restart your internet router and try again.
Q. For any reason, you are not able to appear for the exam?
 Details with exact screenshots and descriptions should be mailed to ngasce@nmims.edu.
immediately.
Q. Not feeling well?
 Doctor’s certificate to be mailed at ngasce@nmims.edu. before the exam.

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Q. Question not visible properly?
 Contact Mettl team and try to resolve the issue.
 If not resolved, then above every question there is a report issue tab, you can fill the feedback in
the tab.
Below scenarios will be checked and solutions provided on a case-to-case basis:
 Couldn't join the exam as there was a power outage at my place
 Couldn't join the exam as there was an Internet outage at my place
 Exam interrupted mid-way and was not able to complete the exam on account of Power
failure/Internet failure.
 Please attach supporting documents when reporting the issue to the University. E.g.- messages
from the Service Provider etc.
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