English Conversational Skills

Course Book

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D.
GREETING &

LT
INTRODUCING

T.
PV
Dr. Inspiring Ilango
Author
International motivational speaker

LS
Certified IELTS trainer's trainer
English professor

IL
SK
FE
LI
EA

Start Introducing Yourself

AC

Fluently & Confidently!

AN

Ace Panacea Life Skills Pvt. Ltd.,

EP

a melange of A2Z
AC

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Brief introduction to the

T.
English language:

PV
English language is the window of the world.

LS
It is also considered to be the mirror of keeping abreast with
civilisation and technological advancement.

IL
SK
As a matter of fact it has been identified as a symbol of
education, social prestige and cultured personality especially
in the Indian subcontinent.
FE
LI
EA
AC
AN
EP
AC

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What is the difference between
spoken and written English?

T.
The difference between spoken and written

PV
language is determined by the purpose of
communication.

Mostly the former tends to be interactional although

LS
writing can also be casual.

IL
When a letter is written to friends and family
members we use the informal style.
SK
Even on social media some people adapt everyday
colloquial expressions while posting messages and
replying to them.
FE

However such informal writings are derived from the

spoken language.
LI

On the other hand writing is transactional.

EA

Formal emails, business letters and various kinds of

report writing are examples of formal writing.
AC

As we write informally we speak formally depending

on the personal or professional situation.
AN

However such formal presentations will have the

tone of formal writings.
EP

As a matter of fact many write their speeches

beforehand.
AC

Some speakers read their speeches as it may not be

easy for them to memorise.

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Everyday speech comprises abrupt breaks.

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Mostly informal sentences are uttered with pauses,
intonation, stress and fillers.

PV
In writing it is made up by punctuations and phonetic
transcription.

LS
Speech happens in chunks where as writing consists of
grammatically well constructed, neat and complete

IL
sentences. SK
We can afford to use lengthy sentences in writing.

Social context may demand us to be involved in phatic

FE

communication.
LI

Phatic expressions are a socio-pragmatic function and are

used in everyday conversational exchange typically
expressed in situational instances that call for social cues.
EA

They can include social pleasantries that do not seek or offer

information of intrinsic value but can signal willingness to
AC

observe conventional local expectations for politeness.

It is also known as small talk, which means conversation for

AN

the sake of conversation.

Apparently purposeless speech acts or polite small talk like

EP

“how are you?” or “have a nice day!” even though their

content may be trivial or irrelevant to the situation, perform
the important function of establishing, maintaining and
AC

managing bonds of sociality between participants.

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Types of people we converse with:
Friends: A friend is a person with whom one has a bond of

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mutual affection, typically one exclusive of sexual or

PV
family relations. The word friend is used as a polite form
of address or in ironic reference.

LS
Acquaintances: An acquaintance is a person one knows
slightly, but who is not a close friend.

IL
Strangers: A stranger is a person whom one does not
SK
know or with whom one is not familiar. A person, who
does not know or is not known in a particular place or
community. On the contrary in human relations the word
FE

stranger is redefined as undiscovered friends. With this

attitude if we relate to unfamiliar people we can make
LI

new friends from time to time.

Types of conversations:
EA

There are two varieties of conversations in English.

AC

1. Formal
We converse with strangers formally.
AN

2. Informal / Casual / Everyday Speech:

Mostly we converse with friends and sometimes
with acquaintances informally.
EP

Let’s remember that there are informal and formal

greetings and that some of them can be used in both
AC

contexts or situations.

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Greeting and introducing
oneself and others:

T.
PV
LS
IL
SK
Greeting is an act of communication in which human beings
intentionally make their presence known to each other, to
show attention to, and to suggest a type of relationship or
FE

social status between individuals or groups of people coming

in contact with each other.
LI

Greetings and introductions in English is one of the most

EA

important topics when you are learning a language.

We use greetings and introductions in our first-time

AC

interaction with people.

AN

It is important that we don’t forget that some greetings apply

only to formal situations and other greetings are more suited
to informal situations.
EP

Learning how to introduce ourselves and how to show

interest by asking personal information questions is also a
AC

goal to reach since most conversations tend to go beyond a

simple greeting and introduction.

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Let’s learn some frequently used words and
expressions to greet others!:
Greeting Template

T.
1. Hi! How’s it going? [informal American]

PV
2. What then?
3. Yo! [informal American]

LS
4. What’s up? [informal American]
5. Heyyy! [informal British and American]
6. Lovely to meet you / Lovely to see you! [British]

IL
7. Are you OK? [British]
SK
8. Alright, mate? / Alright? [British]
9. Hiya! {informal British]
10. What’s the craic? [informal British]
FE

11. Morning josh! [informal American]

12. Morning guys! [informal American]
LI

13. Hello!
14. Hello / Hi / Hey!
EA

15. Excuse me!

16. Morning / afternoon / evening! [informal British and American]
AC

17. How are you doing? / What’s happening? [informal American]

18. What a pleasant surprise! [American]
19. Haven't seen you for ages! [informal American]
AN

20. Haven't seen you for a long time!

21. Nice to see you / It’s great to see you / Good to see you.
EP

22. Long-time no see / It’s been a while. [informal British and American]
23. Hey, guys! [informal American]
24. Hey Matthew! [informal American]
AC

25. Ahoy! [funny British and American greeting]

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26. Hello stranger! [funny British and American greeting]
27. ‘Ello, gov’nor! [funny British and American greeting]

T.
28. Good morrow! [another way of saying good morning]
29. What’s crackin’? [funny American greeting]

PV
30. What’s up buttercup? [funny British and American greeting]
31. Howdy! [funny British and American greeting]
32. Good / nice / pleased / glad / happy to meet / see you! [starting greeting]

LS
33. Nice / pleasure meeting you! [parting greeting]
34. See you in a moment / few minutes! [temporary parting greeting]

IL
35. Take care! [parting greeting] SK
36. Stay safe / healthy / happy! [parting greeting]
37. Nice to see you again.
38. Good to see you again.
FE

39. How / very nice to see you again.

40. Good morning/ afternoon / evening / night!
LI

41. Healthy morning / afternoon / evening / night!

42. How do you do?
EA

43. May I have your attention, please? [to draw attention]

44. Can I have your attention, please? [to draw attention]
AC

45. Excuse me, please! [to draw attention]

46. Sorry to trouble / bother you, but... [to draw attention]
47. Excuse me butting in, but… [informal attention seeking]
AN

48. Sorry to but in, but... [informal attention seeking]

49. Look! [informal attention seeking]
50. How have you been?
EP

51. Hi, everybody!

52. Good / Healthy morning / afternoon / evening everybody!
AC

53. How are you?

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54. How are things with you?

55. How is life?

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56. How is the world treating you?

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57. What’s new?

58. What’s the latest?

59. Bye / Good-bye! [farewell greeting]

LS
60. See you later / tomorrow / around / after sometime

IL
/ next week / month / year! [farewell greeting]

61. Cheerio! [informal farewell greeting]

SK
62. Dear Madam / Sir! [in letters and emails]

63. To whom it may concern. [in letters and emails]

FE

64. To the hiring manager. [in letters and emails]

65. Dear Mr X / Mrs X / Ms X / Miss X / Prof X / Dr X. [in letters and emails]

LI

66. I trust you are keeping well.

EA

67. I hope all goes well with you.

AC

Note : Expressions like ‘Hi’ (pronounced ‘hai’) are used only with friends. ‘Hello’
can be used with friends, colleagues and other persons. The last six are very
formal and can be used with persons senior in age and position. The use of
AN

different expressions depend on the degree of intimacy with the person you
are talking to. We wish everyone formally with the salutation, “good morning
[until 12: PM] / afternoon [until 4: PM] / evening [until midnight] / night [farewell
EP

greeting]”. After becoming familiar with people we may greet, “Healthy

morning / afternoon / evening / night”. “How do you do?” should be used only
AC

when you meet someone for the first time. The response to “How do you do?”
should always be, “How do you do?”.

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Responses to Greetings:
Positive Response:

T.
Good to see you too

PV
Very well thanks
Marvelous

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Stupendous
Fantastic

IL
Superb!
Super good
SK
I can’t ask for more
It’s booming
FE

Pretty good
Great
LI

I am doing great
On top of the world
EA

On cloud nine
Going great guns
AC

As fit as a fiddle
Strong as ever.
I am happy / nice / good / glad / pleased to meet you too
AN

Nice to see you again

Thanks / Thank you
EP

Nice meeting you too

AC

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Medium Response:

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Not bad

I am fine

PV
Nothing

Not much

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Dragging

Not bad

Just thriving
IL
SK
Managing

It’s okay
FE

Somewhat going

It’s just pulling along

LI

Nothing to complain
EA

Negative Response:
AC

Not Good

It sucks!
AN

It’s killing me.

Thumbs down!
EP

Horrible!

Terrible!
AC

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Example of formal How
greeting and response: are you?

T.
A. How are you?
B. I am fine thanks.

PV
Example of informal
greeting and response:

LS
A. How are you guys doing?

IL
B. We are doing great. SK
Situations of formal greetings:
Sometimes you need to use more formal or business language
to keep a professional tone.
FE

· Job interview
LI

· Business meeting
· Communicating with top management or CEO
· Chatting with a new colleague
EA

· Having a conversation with clients

· Showing respect to an older person
· Speaking with someone you barely know.
AC

· In letters and emails

Situations of informal greetings :

When it comes to a conversation with a neighbor or a chit-chat
AN

with colleagues during a coffee break, you can opt for these
informal greetings.
EP

· Situations where these fit naturally include:

· A casual meeting with colleagues
· Having a conversation with your team at work
· Networking events
AC

· Greeting neighbors
· Chatting with a friend.

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Let’s learn some frequently used words and expressions
while introducing yourself and others!:

T.
Introducing yourself and others template:

PV
(A) Introducing oneself: Hello / Hi, Good / healthy morning /
afternoon / evening / I am...
Hello / Hi, my name is / I am / I’m / This is / This’s …

LS
Excuse me. My name is ...
(B) Introducing others: She is / he is / she’z / he’z …

IL
1. Please meet Mr/Ms …..
2. Please meet my friend/brother/sister
SK
3. I’m sure you’d like to meet…..
4. Let me introduce…
FE

5. I'd like you to meet…

6. This is…
LI

7. This is Mr. / Ms. …

8. Do you know ...?
EA

9. Have you met …?

10. I don't think you have met…
11. By the way, do you know each other?
AC

12. May I introduce …?

AN

Note: The first nine of these are more or less informal. The last
three are more formal. Ms is pronounced ‘miz’.
EP
AC

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Self-introduction Template:
1. Name: My name is / I am / I’m / My name's / This is / This's /

T.
People / They / My friends call me ...

PV
2. Place: I'm from / I come from / I hail from / I’m coming from / I live
at/in / I reside in/at / I'm residing in/at / I'm
living/staying/residing/put up at / I was born and brought up at / I

LS
was born and raised at / I grew up at / I belong to / My native is …
3. Nationality: I am / I’m …(e,g. Indian / British / American / Swedish /

IL
Norwegian……) I am / I’m from…(name of the country)
4. Age: I’m … {number} years old / I’m ------- {number} [age] / I’m in my
SK
early/mid/late -----s {number in plural} / I’m a ---- {number}
something --- {name of the field} graduate/postgraduate.
FE

5. Height: I’m … {number} foot tall / I’m --- {number}

{centimeters/feet/inches} tall / My height is – {number}.
LI

6. Weight: I weigh … {number} Kilo Grams / Pounds / My body weight

is --- {number} Kilo Grams / Pounds. {1 Kilogram is equal to = 2.2
EA

pounds}
7. Contact number: My / My mother’s / father’s / sister’s / brother’s /
AC

aunt’s / uncle’s phone / mobile number is +/0----------.

8. Address: My address is ------.
AN

9. Family details: I’m from / we are a family of --- {number} / I’m one
of – {number] siblings / I have a mother/father/sister/brother / I
have an uncle/aunt her/his name is – she’s/he’s a/an ---
EP

{profession} / I’m an only child in my family / I’m one of – {number} /

I have – {number} sisters/brothers / I have an – {number} elder
AC

sister/brother / I have a / -- {number} younger sister/brother …

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10. Educational qualification: I’m / I am studying / doing my 1st / 2nd /
3rd / 4th / final year ---. I've / I have completed/done/finished my ---

T.
from/at ---. I’m a/an – graduate / postgraduate / I’m about to graduate

PV
/I have a Bachelor of Arts in/on --- / I’m a --- graduate / I have Bachelor
of Arts degree in --- {department} I’m a --- {branch of study} postgrad in
--- {specific department} [the above is informal} / I have an M.Phil / Ph.D

LS
in ---. I have completed – in/on --- / I have completed a –
hour/day/month course in/on --- {subject} / I’m currently taking up a

IL
course in/on --- [in is to be used for theoretical courses and on is to be
SK
used for practical courses].
11. Career / Profession: I'm a … with/at … / I work at --- in the ---
department / I’m a --- {designation} at --- / I work as a --- {designation}
FE

at/for/with --- {name of the company} / I work in --- {general area /

LI

department} / I've been / I'm working at/for --- as a/an --- / I have –
{number} years of experience in the --- {field} / I have – {number } years
EA

of experience in --- {name of the field} / I’ve worked in --- {name of the
field} for – {number} years.
12. Hobbies / avocation: I’m a big fan of ---- {name of the hobby} / I
AC

really enjoy ---- {name of the hobby} / I’m a keen ---- {noun like
singer/runner/swimmer} / My hobbies are / My hobby is / Usually /
AN

generally I spend my leisure / free time listening to ---, / reading --- /

watching --- on tv... / During my off time I listen to / watch / read ... / I
EP

love to --- when I find leisure / free time.

AC

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13. Marital status: I’m married / I’m engaged / I’m in a relationship /
I’m single / She’s a spinster / He’s a bachelor / I’ve decided to be

T.
single / I’m divorced / I’m in living together relationship / I’m in living

PV
together relationship with ---- / I’m single / My spouse is ---- {name} My
wife’s/husband’s name is ---- / My spouse/wife/husband is a/an ----
{profession}.

LS
14. Children / No children: I have no children / I’m carrying / I’m
pregnant / I’m in family way {Indian expression} My daughter’s/son’s

IL
name is ---- My daughters’/sons’ names are ---- / I have a daughter/son
SK
/ My daughter/son/daughters/sons is/are studying in –th standard /
My daughter/son/daughters/sons is/are doing her/his/their –th
standard.
FE

15. Fun fact about you: {phobia} I have a / am … [Arachnophobia / fear

of spiders] [Ophidiophobia / fear of snakes] Acrophobia / fear of
LI

heights] [Aerophobia / fear of flying] [Cynophobia / fear of dogs]

[Astraphobia / fear of thunder and lightning] [ Trypanophobia / fear of
EA

injections] [Social phobia / social anxiety disorder] [Claustrophobia /

fear of small spaces] [Mysophobia / fear of germs] [Glossophobia /
AC

fear of public speaking] I’m ---ic. [pet] I have a/an ---. I/we call her/him -
--. {likes and dislikes} I like/love/admire ---. I’m fond of ---. I dislike /
AN

hate ---. I’m not comfortable with ---.

16. Ambition / Aim: My ambition /aim/goal in life is to become/be a/an
---. / I want to become/be a/an ---. My professional ambition/aim/goal
EP

is to become/be a/an ---. My personal ambition/aim/goal is to

become/be a/an ---. My social ambition/aim/goal is to ---.
AC

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17. Temporary personality trades:
Tired
Sleepy

T.
Wakeful

PV
Alert
Destitute
Poor
Rich

LS
Curious
Better

IL
Worse
Cautious
SK
Dizzy
Nauseated
Cheerful
FE

Busy
Bored
LI

Different
Indifferent
Disturbed
EA

Concerned
Apathetic
AC

Energetic
Excited
Warm
AN

Cold
Sore
Fatigued
EP

Embarrassed
Bruised
(These adjectives are interesting because they can change daily
AC

or even every hour.)

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18. Strengths: I'm good / great in / at ---ing … / My strengths are / My
strength is ---. / I've been recognised for my ability/talent/skill in/to ---

T.
ing…
19. Weaknesses / impuissance: Unfortunately I'm --- / not good/great

PV
at/in ---. / Generally I don't ---. But these days/nowadays / the good
news is that I'm ---.

LS
Answering an introduction:

IL
Glad to meet you!
I've been waiting to meet you!
SK
Nice to meet you.
I’m pleased to meet you.
FE

It’s a pleasure to meet you.

LI

Tips for the student in class

EA

Introducing yourself to a class full of people is universally

acknowledged as being people’s worst nightmare. That being
AC

said, you can make things a lot easier for yourself by following
these simple tips:
AN

• Be prepared. Know that as you head into a new class, you

are going to have to say something about yourself, however
EP

much you don’t want to. So, beforehand have a think about
what you might say. Is there a reason you’ve taken the class?
AC

Is there a hobby you’ve always done that relates to the class?

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Smile. Everybody in the room is dreading introducing
themselves too, so smile and create a relaxed atmosphere

T.
in yourself, and others will follow suit and smile too.
Look around the room. Trust us, we know. We want to put

PV
our eyes to the floor when introducing ourselves to a class
too, but take a deep breath and force your eyes up and look
around the room at the faces watching you. By doing this,

LS
you’re already making yourself seem more confident. Speak

IL
clearly as you state your name, your reason for being there,
and your hobbies, and people will already feel like they
SK
know you a little better.
Suggestions to succeed in job interviews:
FE
LI
EA
AC

1. Structure your presentation:

The classic interview question, “tell me something about
AN

yourself!” can either be the easiest or the most difficult

question to answer. The best way to tackle self introduction for
interview is to prepare beforehand. If you have a structure in
EP

place—where to start, the middle, and how to end—you are

more likely to say what you want in a way that is crisp and
AC

simple. Illustrate with examples and talk in a lively manner to

convey your enthusiasm.

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2. Stay calm and composed
It’s all right to feel nervous and a little flabbergasted when you

T.
introduce yourself. However, it’s good practice to take deep
breaths, think about your answers, and speak slowly. You don’t

PV
want to rush through what you have to say because you want to
get it over with. No one will fault you for wanting to pace

LS
yourself. You can do a much better job if you’re composed and
thinking clearly.

IL
3. Strike a balance between personal and professional
SK
Whether you are speaking in front of a crowd or introducing
yourself in a job interview, a self-introduction helps you
establish your authority. It is important to supplement your
FE

professional experiences with personal information.

LI

Talk about your passion, your hobbies, your family, or your

dreams. But remember to keep it relevant and brief, it’s
EA

important to keep in mind that you are in a professional setting.

Networking events are a great way to connect with industry
AC

professionals and build lasting relationships. For example, if you

attend a networking event for investment banking and fund
AN

management or wealth management, you can talk about

personal financial achievements to build on your professional
aspirations.
EP

4. Don’t be afraid to talk about your strengths and weaknesses

Many times, especially during a job interview, you may hesitate to
AC

talk about your strengths or weaknesses. It’s important to have a

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clear idea of what you’re good at and where there is room for
improvement so you can deliver a job interview self-introduction
that is honest and aspirational.

T.
PV
Talk about how you overcame a challenge at your previous
organization. If you helped a colleague with their work to meet a
deadline, share that too. Talk about any other example that

LS
showcases your role—either as a team player or a leader.

IL
If you’re talking about your weaknesses, on the other hand,
SK
mention ways in which you turned them into a strength. It’s a
good way to let the hiring manager know that you are open to
change, growth and improvement.
FE

1. Keep it short and easy to understand

LI

2. Remember to add personal references

3. Define your professional goals clearly
EA

4. Support your experience with examples

5. Leave room for questions
AC

5. A self introduction for interview will take a lot more practice.

AN

Give it time, prepare yourself and reach out to friends and family
for help. You can take their feedback and improve your self
introduction for interview. There are some things you can be
EP

mindful of while preparing for and delivering a self-introduction.

Along with the verbal aspect of your introduction, you have to
AC

also be careful of your body language, gestures and

expressions.

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A self-introduction for interview isn’t just about the words you
say, it’s also about how you present yourself through your

T.
expressions and your attitude. Talking about yourself and the

PV
things you’ve done doesn’t have to be difficult because you
already know the answers.

LS
Most of what we have discussed is relevant to introducing
yourself in a job interview too, but here are a few extra tips:

IL
SK
• A firm handshake as you enter the room already makes the
interviewer think that you are somebody who should be taken
FE

seriously. Follow this up with a friendly smile and stating your

name and you’ll already be off to a great start.
LI

• Listen! This is so important in interviews. The art of

EA

conversation lies predominantly in the gaps between your

speeches. Listen with intent so you can answer questions
AC

directly. Also, listen so you can adapt. If you think you’re going
AN

to be the first person to talk as you enter the interview room,

but they start speaking first, then let them. Nobody will think
bad of you for not speaking first, you’d certainly look a lot
EP

worse if you spoke over them the whole time.

AC

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Example of self introduction:

T.
PV
LS
IL
SK
FE

Let’s look at an example of a short self introduction for

interview
LI

“Good Morning. My name is Vetri Selvi and I am a

EA

communications associate at Ace Panacea Life Skills Pvt. Ltd.

I’m passionate about digital media research & marketing and I
AC

always stay on top of trends to connect with our readers.”

AN

When you talk about who you are, what you’ve done
professionally or personally and where you’re from, you are
EP

essentially providing the listener a glimpse into your life. A self-

introduction that’s relevant and powerful can alter the course of
an event. And if this event is your job interview, you need to pay
AC

a lot more attention.

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What you say can give the listener a chance to ask follow-up
questions about your experience or skills. In this case, the

T.
listener will obviously be the hiring manager or recruiter. A self
introduction sets the pace for how your interview will unfold.

PV
Whether it’s a structured or unstructured interview, you’ll likely
be asked to answer “tell me about yourself”. If you’re

LS
wondering how to give a self-introduction, remember that being
authentic and true to yourself is one of the most effective ways

IL
to make a good impression SK
Say you have to deliver a presentation on sustainable tourism. A
good self-introduction, in this case, could include instances that
FE

depict volunteer experience where you contributed toward

ecotourism to help local communities. Talk about something
LI

you’re passionate about or have hands-on experience in to

enrich your self introduction. You can elevate your introduction
EA

with personal experiences because they add substance to your

profile.
AC
AN
EP
AC

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Non verbal communication:

T.
PV
LS
IL
SK
Body language is a type of communication in which physical
FE

behaviors, as opposed to words, are used to express or convey

the information. Such behavior includes facial expressions, body
LI

posture, gestures, eye movement, touch and the use of space.

EA

Facial expressions: The human face is extremely expressive,

able to convey countless emotions without saying a word. And
AC

unlike some forms of nonverbal communication, facial

expressions are universal. The facial expressions for happiness,
AN

sadness, anger, surprise, fear, and disgust are the same across
cultures.
EP

Body movement and posture: Body language is the unspoken

AC

part of communication that we use to reveal our true feelings

and to give our message more impact.

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Communication is made up of so much more than words.
Nonverbal cues such as tone of voice, gestures and posture all
play their part.

T.
A simple example of body language is a relaxed facial

PV
expression that breaks out into a genuine smile – with mouth
upturned and eyes wrinkled. Equally, it can be a tilt of the head
that shows you're thinking, an upright stance to convey interest,

LS
or hand and arm movements to demonstrate directions. It can
also be taking care to avoid a defensive, arms-crossed posture,

IL
or restlessly tapping your feet.
SK
Eye contact: Since the visual sense is dominant for most
people, eye contact is an especially important type of
nonverbal communication. The way you look at someone can
FE

communicate many things, including interest, affection, hostility,

or attraction. Eye contact is also important in maintaining the
LI

flow of conversation and for gauging the other person’s interest

and response
EA

Touch: We communicate a great deal through touch. Think

about the very different messages given by a weak handshake,
AC

a warm bear hug, a patronizing pat on the head, or a controlling

grip on the arm, for example.
AN

Space: Have you ever felt uncomfortable during a conversation

because the other person was standing too close and invading
EP

your space? We all have a need for physical space, although

that need differs depending on the culture, the situation, and
the closeness of the relationship. You can use physical space
AC

to communicate many different nonverbal messages, including

signals of intimacy and affection, aggression or dominance.

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Tone of Voice (sounds): It’s not just what you say, it’s how you
say it. When you speak, other people “read” your voice in
addition to listening to your words. Things they pay attention to

T.
include your timing and pace, how loud you speak, your tone
and inflection, and sounds that convey understanding, such as

PV
“ahh” and “uh-huh.” Think about how your tone of voice can
indicate sarcasm, anger, affection, or confidence.

LS
Gestures: Gestures are woven into the fabric of our daily lives.
You may wave, point, beckon, or use your hands when arguing

IL
or speaking animatedly, often expressing yourself with gestures
without thinking. However, the meaning of some gestures can
SK
be very different across cultures.
FE

Intensity: Does the person seem flat, cool, and disinterested, or

over-the-top and melodramatic?
LI

Timing and place: Is there an easy flow of information back and

forth? Do nonverbal responses come too quickly or too slowly?
EA
AC
AN
EP
AC

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Nonverbal communication can play five roles:

T.
PV
LS
IL
SK
1.Repetition: It repeats and often strengthens the message
you’re making verbally.
FE

2.Contradictions: It can contradict the message you are trying

LI

to convey, thus indicating to your listener that you may not be

telling the truth.
EA

3.Substitution: It can substitute for a verbal message. For

example, your facial expression often conveys a far more vivid
AC

message than words ever can.

4.Complimenting: It may add to or compliment your verbal

AN

message. As a boss, if you pat an employee on the back in

addition to giving praise, it can increase the impact of your
message.
EP

5.Accenting: It may accent or underline a verbal message.

AC

Pounding the table, for example, can underline the importance

of your message.

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Activity:
Practice / work sheet

T.
Now imagine that you are talking to a visitor. Develop the below
section based on today's learning (Greeting & self introduction)

PV
Visitor : Good morning Mr. Kishore.
You : ……………………………………

LS
Visitor : How are you?
You : ………………………………………….

IL
Visitor : I’m fine too. It’s been long since we last met.
You : …………………………………………………
SK
Practice your own introduction using the following clues:
FE

Name:
………………………………..…………………………………………………...……………………………
LI

What you do:

EA

………………………………..…………………………………………………...……………………………

Where you study / work:

AC

………………………………..…………………………………………………...……………………………
AN

What are your job responsibilities (if applicable):

………………………………..…………………………………………………...……………………………
EP

What you like about your work / studies:

………………………………..…………………………………………………...……………………………
AC

What you don’t like about your work /studies:

………………………………..…………………………………………………...……………………………

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Script‑based Dialogue Practice and Role‑Play
J: Jerry Frampton
F: Frank Rasmussen

T.
PV
F: Nice‑looking display you've got there. I'll bet it attracts a lot of
people!
J: As a matter of fact, it does. My name's Jerry Frampton. What's

LS
yours?
F: I'm Frank Rasmussen, with InnerLight Technologies.
J: My pleasure, Frank.

IL
F: Looks like you've got your first customer.
SK
J: Yes. I'll talk to you later, Frank.

Branch 1
FE

F: Frank Rasmussen. It's good to meet you, Jerry.

Branch 2
LI

F: My name is Frank Rasmussen. I'm pleased to meet you, Jerry.

Alternate Phrases and Vocabulary

EA

Key Dialog: "My name's Jerry Frampton."

May I introduce myself? I'm...
Hello. Please let me introduce myself. I'm...
AC

Let me introduce myself. I'm...

I don't think we've met. My name is...
AN

We haven't met. I'm...

I haven't seen you here before, I'm...
Hello. I'm...
EP

Hello, Jerry Frampton.

Hello. My name is...
My name is Jerald, but my friends call me Jerry.
AC

I'm...
Hi. I'm...

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Key Dialog: "My pleasure, Frank."
How do you do? I'm...
Pleased to meet you. I'm...

T.
My pleasure. I'm...

PV
Nice to meet you. I'm...
Hello. I'm...
Hi. I'm...

LS
I'm Robert, but call me Bob.
Useful phrases for introducing others

IL
Introduction SK Response A Response B

I'd like to introduce John Otto How do you do? How do you do?

The pleasure is
May I introduce Mike Johnson? Glad to meet you.
FE

mine.

Let me introduce you to Jerry

Nice to meet you. My pleasure.
LI

Christensen.

It's a pleasure to

I'd like you to meet Robert Jackson. Nice to meet you. make your
EA

acquaintance.

Nice to meet
AC

I'd like you to meet Ken Hall. Pleased to meet you.

you, too.

This is Todd Lawson. Hi. Hi.

AN

Key Point: "Useful titles"

Mr. (Mister)
EP

Mrs. (Mistress--rarely written out)

Miss
Ms. ("Miz"--never written out)
AC

Dr. (Doctor)
Professor

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Script‑based Dialogue Practice and Role‑Play
M: Mark
F: Frank Rasmussen

T.
H: Harold

PV
M: Excuse me, Mr. Rasmussen, can you tell me the name of your
company again?

LS
F: Certainly. I'm with InnerLight Technologies, Incorporated.
H: Tell us something about your company, Frank.
F: InnerLight Technologies is a very old company that has expanded

IL
into the latest communications technologies.
SK
M: That sounds like the company I work for. We're a spin‑off of AT&T.
How many employees are there at, uh, InnerLight Technologies, Frank?
F: About eight thousand. But we're a very small company. How large is
FE

your company, Mark?

M: Mmm, close to fifteen thousand people now, but we've had to
LI

shrink to become more competitive.

F: I know what you mean. We struggle to be efficient and still maintain
EA

the highest quality.

M: Yes, that can be a problem. Hey! Thanks for letting us get to know
you better, Frank.
AC

Branch 1
F: We manufacture and market fiber optics products. What line of
AN

business are you in, Harold?

H: As a matter of fact, my company makes the equipment used to
draw and form plastic fibers. You probably know our sales manager in
EP

Japan, Ted Nagata.

F: Yes, I think I met him at a trade show in Tokyo last year.
M: Wow! What a small world! What else can you tell us about your
AC

company, Frank?

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Branch 2
F: We're the largest manufacturer of fiber optics products on the
western Pacific Rim.

T.
H: I didn't know that! Where are most of your customers?

PV
F: China, India, Korea, Malaysia and Australia. Do you have clients on
the Pacific Rim?
H: Yes, a few. You know, we've been trying to get a foothold in

LS
Australia for years. It's been tough, though.
F: Oh, really? That's one of our best markets.
M: Fascinating! It sounds like your company is well‑established, Frank.

IL
SK
Alternate Phrases and Vocabulary
Key Dialog: "Tell me something about your company, Frank."
Could you please tell me something about... ?
FE

Would you mind telling me about... ?

Do you mind telling me more about... ?
LI

Please tell me something about...

Tell me about...
EA

Tell me a bit more about...

I'd like to know more about...
AC

I hope you don't mind, but I'd like to know more about...

Key Dialog: "What line of business are you in, Harold?"

AN

What kind of business do you run?

What type of business are you in?
What kind of company do you have?
EP

What kind of firm is it?

What does the company consist of?
AC

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Key Dialog: "Can you tell me the name of your company again?"
Company

T.
Business

PV
Firm
Corporation
Association

LS
Partnership
Industry

IL
Store
Franchise
SK
Chain
Department
FE

Key Dialog: "Verbs you can use to describe what you do in your company"
Manage
LI

Operate
Run
EA

Supervise
Conduct
AC

In Charge Of
Manufacture
Market
AN

Check
Promote
EP

Sell
Purchase
AC

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Key Dialog: "Titles you might use to describe your position"
President

T.
Vice‑President

PV
Chief Executive
Administrator
Manager

LS
Assistant Manager
Managing Director

IL
Executive Director
Director
SK
Supervisor
Head Of
Sales Executive
FE

Sales Clerk
LI

Purchasing Officer
Project Director
Project Engineer
EA

Cashier
Foreman
AC
AN
EP
AC

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Check your progress (After online session)
Post your audio recordings to our website

T.
http://www.acea2z.com
or WhatsApp group admin!

PV
Our team will review & get back to you for your improvements.
Tell me about yourself

LS
Greet someone formally
Introduce your colleague / companion

IL
Short brief about your
School Experience
SK
College Experience
Work Experience
Recent holiday trip
FE
LI
EA
AC
AN
EP
AC

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For any queries :

044 4331 3170

admin09@acea2z.com

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