Ir2016 Firmware - TP11 - 141

e-Support Filename: TP11 141.
pdf
Date: 04-05-11
PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

imageRUNNER 2016/2020/2016i/2020i
SUBJECT:
Introducing v70.01.01 for the imageRUNNER 2016i/2020i
GENERAL:
This Technical Publication is to inform the field on the release of System Software v70.01.01 for the
imageRUNNER 2016i/ 2020i copiers to correct field claim issues.
IMPORTANT:
When upgrading System Software “LOWER THAN VER. 60.02”, an “ALL CLEAR” will be required and
the following will need to be backed up:
- Address Book
- User Data
Note: See PROCEDURE for “Points to Note” when upgrading system software ver. 10 or earlier to ver. 60
or later starting on page 3 of 8.
An Executable file has been created which contains the following:

imageRUNNER 2016/ 2020 System Software v15.99.01 - Backup Tool
imageRUNNER 2016i/ 2020i System Software v10.99.01 - Backup Tool
imageRUNNER imageRUNNER
Description
2016/2020 2016i/2020i
System Software v15.99.01 v10.99.01
BootROM v15.99 v10.99
Language -- v10.99
PCL v15.99 [32M-OPT] v10.99[ 16M-OPT]
imageRUNNER 2016/ 2020 System Software v66.01.01

imageRUNNER 2016i/ 2020i System Software v70.01.01
imageRUNNER imageRUNNER
Description
2016/2020 2016i/2020i
System Software v66.01.01 v70.01.01
BootROM v60.02 v60.02
Language -- v70.01
PCL v66.01 [32M-OPT] v70.01 16M-OPT]
Finisher-U1 v7.06
Service Support Tool v4.33Ez e-Support
Service Support Tool User Manual v4.33Ez e-Support (Rev.0)
Refer to the remainder of this Technical Publication for details regarding System Software v70.01.01 for the
imageRUNNER 2016i/ 2020i copiers.
Note: System Software for the imageRUNNER 2016/ 2020 remains unchanged at v66.01.01.
THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at: Page 1 of 13
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
e-Support Filename: TP11 141.pdf
Date: 04-05-11
Canon U.S.A., Inc. is providing the latest “Executable” (.EXE) System Software files described in this
technical publication for download only from the Canon e-Support website for each authorized
imageRUNNER 2016/ 2016i / 2020/ 2020i series dealer.
Note:
Canons USA recommends storing all released system software versions on your company server.
Only the latest system software firmware is posted on the Canon e-Support website and Canon
USA is not responsible for providing older versions of system software.
There is an EXPORT RESTRICTION, which is as follows:

This system software will not be exported from the United States except in strict accordance with
the Export Administration Regulations of the U.S. Department of Commerce and other U.S. laws
and regulations controlling exports from the United States.
DETAILS:
The following changes occur when upgrading the System Software of the imageRUNNER 2016i/ 2020i
copiers from v66.01.01 to v70.01.01:
No. Description
[Modification of a field claim]
1 Modification of a page control error which occurs because of a duplex
control logic error in the PCL5 interpreter processor.
2 Modification of an error where characters are printed very small when
printing an SAP spool file.
3
Modification of a fault where images of fax jobs disappear.
4 Modification of a fault where the Simple SEND Expansion Kit-B1
license key cannot be registered
HTTP client does not support responses with 2 continuous spaces before
5
the status code (200) from server. A modification has been made to
allow spaces.
Please Note: When upgrading the imageRUNNER 2016i/ 2020i copier to v70.01.01 the Language, and
PCL of the copier also needs to be updated to v70.01
Page 2 of 13
Date: 04-05-11
The following changes occur when upgrading the System Software of the imageRUNNER 2016i/ 2020i
copiers from v66.01.01 to v70.01.01:
No. Description
The PCL 16M-OPT has been revised due to the upgrade of System
1
Software v70.01.01 for the imageRUNNER 2016i/ 2020i.
PROCEDURE:
Points to note when upgrading from ver. 10 or earlier to ver. 60 or later:
When upgrading from a previous version to v60.02, an “ALL Clear” will need to be performed. In order to
back up the required data files, System Software v15.99 for the imageRUNNER 2016/ 2020 or v10.99 for
the imageRUNNER 2016i/ 2020i will need to be installed first. When “ALL Clear” is performed after
System Software v15.99 for the imageRUNNER 2016/ 2020 and v10.99 for the imageRUNNER 2016i/
2020i has been installed, the following user information is deleted, so back up of all data is required
beforehand.
- Address Book
- User Data
NOTE: DO NOT DOWNGRADE TO PREVIOUS VERSIONS OF SYSTEM SOFTWARE OR THE

IMAGERUNNER UNIT WILL LOCK UP!
Note:
Backing-up the address book using the remote-UI is not recommended. Importing &
exporting the data may cause data loss.
* Back up the data and upgrade the version according to the following "Upgrade Procedures".
Page 3 of 13
Date: 04-05-11
Upgrade Procedure - Preparation: [imageRUNNER 2016i/2020i]

- Print a user data list and check if user data exists.
If no user data exists, you do not need to perform USB Export, so proceed to step [3] below.
[1] Using the Service Support Tool, install the special version (ver.10.99 for imageRUNNER 2016i/2020i).
Note: If you use v10.02, the USB Export might not activate correctly.
[2] Using the USB Export, save the necessary user data to the PC. (See Page 11-3 in the Service Manual)
Note: If the PC does not recognize the USB Cable during back up, check the device manager to see if “USB
Printing Support” display’s a question mark. If so, go to install driver and let the PC install it. After the
driver is installed, the PC will then recognize the USB Cable.
[3] Using Service Support Tool, upgrade the BootROM. (ver.61.02) (Before you use System ver.61.02, make
sure to install Boot ver.61.02.)
Note:
Before upgrading to “System” software to v61.02, make sure to install “BootROM”

software v61.02 first
[4] Turn OFF and ON the device main power.

[5] Using Service Support Tool, install System ver.61.02.
[6] Turn OFF and ON the device main power. (All Clear might be executed automatically.)
[7] (To double-check by performing "All Clear" manually)
[8] Using USB Import, restore the user data saved in the procedure [2] to the imageRUNNER.
Page 4 of 13
Date: 04-05-11
Points to note during the PCL kit installation:

Depending on the combination of imageRUNNER and PCL kit versions, you need to take notice to the
following points.
PCL kit (Old ROM Version) PCL kit (v61.02 ROM Version)
imageRUNNER Procedures described in Fig. A need to be Procedures described in Fig. B need to be
(old version) performed. performed.
imageRUNNER
Not Supported Normal installation procedure (Fig. C.)
(ver.61.02)
(A.) When PCL Kit (Old ROM Version) is installed to the imageRUNNER (Old Version System
Software)
[1] Using the Service Support Tool, install the special version (ver.10.99).
[3] Turn off the device power and install the PCL kit.
[4] Perform "All Clear" manually.
Note:


[9] To double-check by performing "All Clear" manually
Page 5 of 13
Date: 04-05-11
Fig. A: Work flow of the upgrade procedure

[Old PCL Kit Installed (old version) is installed to the device (old version)]
(B.) When PCL Kit (v60.02 ROM Version) is installed to the imageRUNNER (Old Version System
Software)
sure to flash the BootROM to ver.60.02.)
Note:


Page 6 of 13
Date: 04-05-11
Fig. B: Work flow of the upgrade procedure

[When PCL Kit (v60.02) is installed to the device (old version)]
(C.) When PCL Kit (v60.02 ROM Version) is installed to the imageRUNNER (v60.02)
If no user data exists, you do not need to perform USB Export, so perform from the step [2] below.
[1] Using USB Export, save the necessary user data to PC.
[3] For double-checking, perform "All Clear" manually.
[4] Using USB Import, restore the user data saved in the procedure [1] to the device.
Fig. C: Work flow of the upgrade procedure

[When PCL Kit (v60.02) is installed to the device (v60.02)]
Supplementary information:
If "OK" appears on the touch panel display of the main unit, data is completed to be downloaded by
overwriting on the ROM.
Page 7 of 13
Date: 04-05-11
Upgrade Procedure - Preparation: [imageRUNNER 2016/2020]

[1] Using the Service Support Tool, install the special version (ver.15.99 for imageRUNNER 2016/2020).
Note:


[7] (To double-check by performing "All Clear" manually)
Page 8 of 13
Date: 04-05-11
Points to note during the PCL kit installation:

Depending on the combination of imageRUNNER and PCL kit versions, you need to take notice to the
following points.
PCL kit (Old ROM Version) PCL kit (v61.02 ROM Version)
imageRUNNER Procedures described in Fig. A need to be Procedures described in Fig. B need to be
(old version) performed. performed.
imageRUNNER
Not Supported Normal installation procedure (Fig. C.)
(ver.61.02)
(A.) When PCL Kit (Old ROM Version) is installed to the imageRUNNER (Old Version System
Software)
Note:


Page 9 of 13
Date: 04-05-11
Fig. A: Work flow of the upgrade procedure

[Old PCL Kit Installed (old version) is installed to the device (old version)]
(B.) When PCL Kit (v60.02 ROM Version) is installed to the imageRUNNER (Old Version System
Software)
sure to flash the BootROM to ver.60.02.)
Note:


Page 10 of 13
Date: 04-05-11
Fig. B: Work flow of the upgrade procedure

[When PCL Kit (v60.02) is installed to the device (old version)]
(C.) When PCL Kit (v60.02 ROM Version) is installed to the imageRUNNER (v60.02)
If no user data exists, you do not need to perform USB Export, so perform from the step [2] below.
[1] Using USB Export, save the necessary user data to PC.
[3] For double-checking, perform "All Clear" manually.
[4] Using USB Import, restore the user data saved in the procedure [1] to the device.
Fig. C: Work flow of the upgrade procedure

[When PCL Kit (v60.02) is installed to the device (v60.02)]
Supplementary information:
If "OK" appears on the touch panel display of the main unit, data is completed to be downloaded by
overwriting on the ROM.
Points to note:
(1) If you upgrade from the old version to v60.02 (or later), the BootROM area is increased.
At the same time, the SYSTEM writing start address (FLASH-ROM) is changed.
The SYSTEM writing start address is included in the BootROM v60.02 and later, so after the BootROM is
downloaded, turn OFF and ON the power, so that the new SYSTEM writing start address is reflected.
Page 11 of 13
Date: 04-05-11
Upgrade procedures
<Without options>
1. Overwrite BootROM.
2. Check that "OK" appears on the touch panel display. Then, turn OFF and ON the power manually.
(Download mode starts.)
3. Overwrite SYSTEM.
<With PCL (OPT16MB)>

3. Overwrite PCL (OPT16).
<With PCL (OPT32MB)>

3. Overwrite PCL (OPT32)
(2) When the following symptom occurs at the download using Service Support Tool (SST)
2-1. Symptom: After the BootROM is upgraded, the message "Rom write OK. Power OFF/ON?" is displayed
on the device. However, the Service Support Tool (SST) continues to count down and a message "Now
data writing" is displayed. After a few minutes, an error code "103" is displayed on the Service Support
Tool (SST).
Cause: Since the BootROM area is dramatically changed, this symptom occurs. The old BootROM
software executes the download process on the RAM and the new BootROM is overwritten on the ROM.
The table (vector table) is changed on the software, so the correct table cannot be referred. With this
condition, the download processing ends and an interruption occurs. Although the device tries to send the
download end notification to the Service Support Tool (SST), it cannot be sent to the Service Support
Tool (SST) correctly since the vector table is changed.
Workaround: Since the upgrade processing is completed on the device side correctly, turn OFF and ON
the power manually and proceed to the next step.
(3) When the following items are displayed after upgrading
1. On the main unit, "SCANNING MODE" is displayed.
2. On the main unit, "A3" is displayed for the cassette.
Page 12 of 13
Date: 04-05-11
When these items are displayed, there is a problem in the RAM area of the main unit. An "ALL Clear" will
need to be performed.
IMPORTANT NOTES:
The latest Service Support Tool is v4.33Ez.
Note 1:
Upgrading When the Optional ROM is installed:
When installing the following options, the optional ROM (32MB) included in the package must be installed.
Installation of the optional ROM enables the controller to operate on the firmware of the optional ROM.
Therefore, when installing the optional ROM, be sure to check the versions of the main controller,
BootROM, and optional ROM, and when the versions do not match, upgrade the version using the Service
Support Tool so that they all match.
Options for which the optional ROM is included in the package:
- PCL Printer Kit-J1
Note 2:
Upgrading When Installing the Optional ROM
The optional ROM holds the firmware of the main controller in addition to that for additional functions. Its
installation will cause the controller to operate according to the firmware instructions of the optional ROM.
For this reason, it is important to check the version of the main controller, BootROM, and optional ROM
when installing the optional ROM, while upgrading as necessary to ensure version compatibility.
Further, if the optional ROM has been installed, it is also necessary to execute 'all clear' for the expansion of
data. Be sure to 'export' the user data using service mode before executing 'all clear', and to 'import' it after
executing 'all clear'.
Accessories That Come with the Optional ROM

- PCL Printer Kit-J1
Importing/Exporting User Data
- If using service mode (SSSW>SYSTEM SW>SW03), connect the USB cable. [SM, Page 11-3]
Page 13 of 13

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What issues are addressed in the software update?

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What steps need to be taken when upgrading older systems?

e-Support Filename: TP11 141.

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

An Executable file has been created which contains the following:

imageRUNNER 2016/ 2020 System Software v66.01.01

There is an EXPORT RESTRICTION, which is as follows:

NOTE: DO NOT DOWNGRADE TO PREVIOUS VERSIONS OF SYSTEM SOFTWARE OR THE

Upgrade Procedure - Preparation: [imageRUNNER 2016i/2020i]

Before upgrading to “System” software to v61.02, make sure to install “BootROM”

[4] Turn OFF and ON the device main power.

Points to note during the PCL kit installation:

Before upgrading to “System” software to v61.02, make sure to install “BootROM”

[6] Turn OFF and ON the device main power.

Fig. A: Work flow of the upgrade procedure

Before upgrading to “System” software to v60.02, make sure to install “BootROM”

[6] Turn OFF and ON the device main power.

Fig. B: Work flow of the upgrade procedure

Fig. C: Work flow of the upgrade procedure

Upgrade Procedure - Preparation: [imageRUNNER 2016/2020]

Before upgrading to “System” software to v61.02, make sure to install “BootROM”

[4] Turn OFF and ON the device main power.

Points to note during the PCL kit installation:

Before upgrading to “System” software to v61.02, make sure to install “BootROM”

[6] Turn OFF and ON the device main power.

Fig. A: Work flow of the upgrade procedure

Before upgrading to “System” software to v60.02, make sure to install “BootROM”

[6] Turn OFF and ON the device main power.

Fig. B: Work flow of the upgrade procedure

Fig. C: Work flow of the upgrade procedure

<With PCL (OPT16MB)>

<With PCL (OPT32MB)>

Accessories That Come with the Optional ROM

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