RFG 031295

FIRMWARE HISTORY
01/16/2015
PRODUCT CODE: D017/D018/D019/D020

APPLICABLE MODEL:
GESTETNER – MP 2550B/MP 2550SP/MP 3350B/MP 3350SP
LANIER – LD425B/LD425SP/LD433B/LD433SP
RICOH – AFICIO MP 2550B/MP 2550SP/MP 3350B/MP 3350SP
SAVIN – 9025b/9025SP/9033B/9033SP
GENERAL:
The latest firmware version can be downloaded at either the Technology Solutions Resource Center web site at
http://www.tsrc.ricoh-usa.com or FSD/DSD. Please obtain the latest firmware from the appropriate location as
needed and be sure to check the README file for important notes and explanations.
Revised items appear in bold typeface.
TABLE OF CONTENTS:
1. ENGINE FIRMWARE ver. 1.07: 06: ..................................................... 2

2. PRINTER FIRMWARE ver. 1.19e: ....................................................... 3
3. WEBSYS FIRMWARE ver. 1.54: ......................................................... 6
4. WEBUAPL FIRMWARE (D017/D019 ONLY) ver. 1.11:...................... 10
5. WEBUAPL FIRMWARE (D018/D020 ONLY) ver. 1.11:...................... 12
6. CONTROLLER FIRMWARE (D017/D019 ONLY) ver. 1.21:............... 14
7. CONTROLLER FIRMWARE (D018/D020 ONLY) ver. 1.21 ................ 21
8. MBU (GWFCU) FIRMWARE ver. 08.00.00: ....................................... 28
9. NCS FIRMWARE ver. 7.38 ................................................................ 29
10. NETFILE FIRMWARE (D017/D019 ONLY) ver. 1.14M: ................... 34
11. NETFILE FIRMWARE (D018/D020 ONLY) ver. 1.14C: .................... 36
12. LCDC FIRMWARE ver. 1.10: ........................................................... 38
13. PS3/PDF FIRMWARE ver. 1.06: ...................................................... 39
14. PCL FONT OPTION FIRMWARE ver. 1.01:..................................... 40
15. FONT EXP FIRMWARE ver. 1.02: ................................................... 41
16. PCL FIRMWARE ver. 1.07:.............................................................. 42
17. ANIMATION FIRMWARE ver. 1.1: ................................................... 44
18. LANGUAGE FIRMWARE ver. 1.08: ................................................. 45
19. FAX FIRMWARE (D017/D019 ONLY) ver. 08.00.00: ...................... 46
20. FAX FIRMWARE (D018/D020 ONLY) ver. 08.00.00: ...................... 47
21. RFAX FIRMWARE (D017/D019 ONLY) ver. 04.00.00:..................... 48
22. RFAX FIRMWARE (D018/D020 ONLY) ver. 04.00.00:..................... 49
23. SCANNER FIRMWARE (D017/D019 ONLY) ver. 01.13:.................. 50
24. SCANNER FIRMWARE (D018/D020 ONLY) ver. 01.13:.................. 52
25. IPDS FIRMWARE ver. 4.751: .......................................................... 54
NOTE: The Scanner (D018/D020), NCS, PS3/PDF, Language and LCDC firmwares are also described in
the D084/D085 Firmware History document. The NCS firmware has been replaced by Network
Support on the D084/D085.
NOTE: For Java VM v4 information see JAVA VM v4 Firmware History (RFG- 054274).
Copyright  2015 RICOH Americas Corporation. All rights reserved. Page 1 of 55

Firmware History for D017/D018/D019/D020
1. ENGINE FIRMWARE ver. 1.07: 06:
VERSION PART NUMBER PRODUCTION DATE
1.03 :06 D0195550D 1st Mass Production

1.05 :06 D0195550F July 2008 Production
1.06 :06 D0195550G November 2008 Production
1.07 :06 D0195550H June 2010 Production
1.1 ENGINE FIRMWARE HISTORY:

FIRMWARE
ENGINE FIRMWARE
VERSION
Initial Production Release 1.03 :06
Corrects the following: 1.05 :06
 The machine freezes under the following conditions:
Select 71% reduction
Select 1 sided originals to 2 sided (duplex) copies.
Change SP 6-017 to a certain value (e.g. 3.0).
 Improved the image fusing at early morning.
Corrects the following: 1.06: 06
 The print speed decreases under the following condition:
A duplex job using “limitless paper feed” and the machine switches to another tray after
running out of paper.
Corrects the following: 1.07: 06
 Jagged images occur, and SC141 or SC142 is logged.
Page 2 of 55
2. PRINTER FIRMWARE ver. 1.19e:
1.00 D0205338A 1st Mass Production

1.01 D0205338B June 2008 Production
1.02 D0205338C September 2008 Production
1.03 D0205338D December 2008 Production
1.05e D0205338E March 2009 Production
1.06e D0205338F August 2009 Production
1.16e D0205338G February 2010 Production
1.16.1e D0205338H October 2010 Production
1.17e D0205338J December 2010 Production
1.18e D0205338K July 2011 Production
1.19e D0205338L April 2013 Production
2.1 PRINTER FIRMWARE HISTORY:

FIRMWARE
PRINTER FIRMWARE
VERSION
Initial Production Release 1.00
Corrects the following: 1.01
 If the device is accessed from WIM and then it goes into Energy Saver Mode for at least
30 minutes, the web service may stall if the Document Server is accessed again.
NOTE: To resolve this issue install the following firmware:
Websys version 1.09 (or later)
WebUapl version 1.08 (or later)
Printer version 1.01 (or later)
 An admin login/logout will be logged every time the administrator accesses a new WIM
page. An admin login/logout will be logged every time an Auto Email Notification or On-
demand Email Notification is sent.
- System firmware (version 1.12 or later),
- Websys firmware (version 1.50 or later),
- Web Uapl firmware (version 1.09 or later) and
- Printer firmware (version 1.02 or later)
 Storing a large number of jobs to the device HDD might cause the device to stall. If User
Authentication is enabled, all job types that store jobs on the HDD contribute to this
problem. Otherwise, only Document Server jobs contribute to the problem.
 Saving a print job to an SD card ("Printer SP-1001 bit#4 -> 1") will fail with the error
message "No memory" displayed on the operation panel.
 If the Selective User Authentication function (SP5-420-041) and User Authentication are
both enabled, unauthenticated users can directly access the urls of WIM's Printer Job
History, Printer Error Log and Print Job List.
 Personal Information Protect (SP5-888-001 = 1) is unable to prevent users from directly
accessing the urls of WIM's Printer Job History, Printer Error Log and Print Job List.
…continued
Page 3 of 55
FIRMWARE
PRINTER FIRMWARE
VERSION
Corrects the following: 1.05e
 When a stored job is deleted, an incorrect User Entry ID will be recorded in the access
log.
Other Changes:
 Using SmartDeviceMonitor for Client, only authenticated users can stop, reset or restart
any other user's jobs.
 PCL fonts and forms cannot be downloaded to devices that have "Permit Firmware
Structure Change" disabled.
 Jobs smaller than 2Kb cause slow printing if the Printer Language is AUTO.
 Jobs including the "@PJL DEFAULT" environment variable RESOLUTION or
BITSPERDOT result in an SC997 error.
Other changes:
 Authentication errors resulting from the changing of the username or password of a user
currently logged into WIM, are now logged.
NOTE: Requires the following firmware versions (or later):
Websys (version 1.53), Printer (version 1.06e) and WebUapl (version 1.11).
 The use of SDK applications that access the GPS Filter (such as the PDL filter) may
result in slow printing.
 If the Auto Continue setting is “Immediate” and the source tray runs out of paper, the
device will stall. This only occurs if the paper runs out after several small jobs (30 or 40)
are submitted back to back.
Corrects the following: 1.16.1e
 Minor changes.
 Multiple jobs that are released (printed from the hard disk) by the same user might result
in some of the jobs being recorded in the device's Job History as being printed by "---".
This only affects the use of the following Job Types and only occurs if User
Authentication is enabled:
- Sample Print
- Hold Print
- Locked Print
- Stored Print
 Jobs not containing any PJL commands are held by the device and not printed until
another job is submitted or a button is pressed on the device. This occurred if the device
entered in energy saver mode immediately after printing a diagnostics page (List/Test
Print, etc.).
Other Changes:
 A new BitSwitch#6-7 has been added. When set to '1', if multiple collated copies are
printed, the device no longer responds to PJL USTATUS with the number of pages in the
current copy. Instead the device will return the total number of pages for all copies.
 PS jobs with a large number of images may be unexpectedly reset.
Page 4 of 55
FIRMWARE
PRINTER FIRMWARE
VERSION
 Stapled IPDS jobs that are stopped mid-job (out of paper for example) might result in the
device stalling.
 Remote configuration of the device using tools such as Web Image Monitor to "Reset
Current Job" when there is no current job, results in the printer stalling.
Page 5 of 55
3. WEBSYS FIRMWARE ver. 1.54:
1.02 D0205335 1st Mass Production

1.05 D0205335A January 2008 Production
1.50 D0205335C September 2008 Production
1.51.1 D0205335D November 2008 Production
1.52 D0205335E March 2009 Production
1.53 D0205335F August 2009 Production
1.54 D0205335G September 2010 Production
3.1 WEBSYS FIRMWARE HISTORY:

FIRMWARE
WEBSYS FIRMWARE
VERSION
 Minor bug correction.
 WebImageMonitor contained wrong wording or message.
a- Wrong error message for S/MIME: Configuration > Security > Device Certificate
(Wrong) E-mail address of certificate does not match Administrator E-mail address
(Correct) E-mail address of certificate is not entered or does not match Administrator E-
mail address
b- Wrong wording for Access Log: Configuration > Device Settings > Logs
(Wrong) All Logs Deletion
(Correct) HDD format
 WIM displays "This device is currently in use by other functions. Please try again later". A
reboot of the device is needed to use WIM again.
30 minutes, the web service might stall if the Document Server is accessed again.
Note: To fix this issue, Websys firmware ver 1.09 or later, WebUapl firmware ver 1.08 or
later and Printer firmware ver 1.01 or later needs to be applied.
 The web service might stall if the IPSec menu is accessed and the Encryption Algorithm
setting = "Cleartext".
 Configuration > Security > IPsec > Encryption Key Auto Exchange Settings are not saved
if configured via WIM.
 The web service will stall if more than 130 User Certificates are stored in the Address
Book without a powercycle.
 At the @Remote installation, SC819 occur when select SP5-985-01 to "1".
NOTE: To correct this symptom, install the following firmware:
- Netfile firmware ver.1.07M/1.06C or later
- WebUapl firmware ver.1.08 or later and
- Web Support firmware ver.1.09
Page 6 of 55
FIRMWARE
WEBSYS FIRMWARE
VERSION
 An admin login/logout will be logged everytime the administrator accesses a new WIM
page.
 An admin login/logout will be logged everytime an Auto Email Nortification or On-demand
Email Nortification is sent.
NOTE: To correct this symptom, install the following firmware:
Other changes:
 Logs can be downloaded from WIM (Configuration > Download Logs).
 The following operations are logged in the Access log.
a. Web Image Monitor Auto Logout
b. File Access Privilege Change
c. Administrator Change
d. Address Book Change
These can be displayed in the Access Log menu.
NOTE: In order to display b-d in WIM, the following firmware is required:
- System firmware (ver 1.12 or later) and
- Websys firmware (version 1.50 or later)
Corrects the following: 1.51.1
 Some of the Device Settings menu items are not displayed correctly in WIM. Instances of
WIM configured to display English and Japanese were unaffected.
1.52
Corrects the following:
 Some specific events will cause the User Entry ID to be missing from logs downloaded
via WIM.
 Miscellaneous wording errors in logs downloaded via WIM.
 The names of files stored in the device (File Name) are not recorded in logs downloaded
from WIM.
 Destination Addresses appears garbled in logs downloaded via WIM. This might cause all
subsequently recorded fields to also exhibit problems.
 User Entry IDs in logs downloaded via WIM are 0. This occurred if the status of the
Lockout function was changed for the user associated with the User Entry ID.
…continued
Page 7 of 55
FIRMWARE
WEBSYS FIRMWARE
VERSION
Other changes: 1.52
continued
 Some new items have been added to the Access Log.
 Multiple stored jobs submitted for printing simultaneously will now be recorded
individually in the Job log instead of only the first job being recorded. This change only
applies to non-print jobs that have been stored. Prior to this change, the printing of stored
print jobs were already recorded individually in the Job log.
System (version 1.14), Websys (version 1.52), Scanner (version 01.11), Webapl (version
1.10), and either of NFA (version 1.10C (Color scanner model)) or (1.10M(B/W scanner
model)).

- Unfinished jobs (ie. those in the processing state) are now recorded in logs downloaded
via WIM.
- Log entries with future dates (as the result of a change of the device clock) are now
recorded in logs downloaded via WIM.
- The overwriting of a log entry is now logged. Old entries are overwritten if the maximum
number of entries has been reached.
Maximum number of entries:
Access Log (with HDD): 6000
Access Log (without HDD): 500
Job Log (with HDD): 2000
Job Log (without HDD): 500
 Entries in the Result column of logs downloaded via WIM, are now worded differently.

 If the maximum number of log entries has been reached, then logs downloaded via WIM
might have some incorrect log IDs or missing fields.
Maximum number of entries:
- Access Log (with HDD): 6000
- Access Log (without HDD): 500
- Job Log (with HDD): 2000
- Job Log (without HDD): 500
Other changes:
Websys (version 1.53), Printer (version 1.06e) and WebUapl (version 1.11).
…continued
Page 8 of 55
FIRMWARE
WEBSYS FIRMWARE
VERSION
SSL-related changes: 1.54
NOTE: The new fields will only appear if Network Support firmware version 7.34 or later has
also been applied to the device.
 When the device creates a certificate request, it is now able to specify which algorithm
(SHA1 or MD5) it wants used to sign the certificate. This has been implemented by
adding a field "Algorithm Signature" to the certificate request form.
 Web Image Monitor now shows the certificate's key length in:
- Configuration > Security > Device Certificate > Details
 Specific versions of SSL or TLS (SSLv2, SSLv3, or TLSv1) can now be enabled/disabled
using Web Image Monitor . The setting can be configured from either of the following
locations:
- Configuration > Security > Network Security
- Configuration > Security > SSL/TLS
 The encryption strength used for SSL can now be configured. This can be done using
either of the following settings in Web Image Monitor :
Page 9 of 55
4. WEBUAPL FIRMWARE (D017/D019 ONLY) ver. 1.11:
1.05 D0175336 A 1st Mass Production

1.07 D0175336 B February 2008 Production
1.08 D0175336 C June 2008 Production
1.09 D0175336 D September 2008 Production
4.1 WEBUAPL FIRMWARE HISTORY (D017/D019 ONLY):

FIRMWARE
WEBUAPL FIRMWARE (D017/D019 ONLY)
VERSION
 During @Remote installation, SC 819 occurs when selecting SP5-985-001 to “1”.

- Netfile version 1.07M/1.06C (or later)
- WebUapl version 1.08 (or later)
- Web Support version 1.09 (or later)
- Websys version 1.09 (or later)
- Printer version 1.01 (or later)
page.
An admin login/logout will be logged everytime the administrator accesses a new WIM
page.
…continue
Page 10 of 55
FIRMWARE
VERSION
 Some "File Access Privilege Change" log's entries for the CSV file that downloaded via
WebImageMonitor are occurred the following phenomena.
- "User Entry ID" is always displayed as "0x00000000".
- "User Code /User Name" is appeared as garbage characters.
NOTE: To correct this problem, the following firmware needs to be applied to the device:
- WebUapl firmware (version 1.10 or later) and
- Scanner firmware (version 01.11 or later)
Other changes:
- System (version 1.14),
- Websys (version 1.52),
- Scanner (version 01.11),
- Web Uapl (version 1.10), and either of NFA (1.10M).
- Websys (version 1.53), Printer (version 1.06e) and
- WebUapl (version 1.11).
Page 11 of 55
5. WEBUAPL FIRMWARE (D018/D020 ONLY) ver. 1.11:

1.07 D0185336B February 2008 Production
1.08 D0185336C June 2008 Production
1.09 D0185336D September 2008 Production
5.1 WEBUAPL FIRMWARE HISTORY (D018/D020 ONLY):

FIRMWARE
VERSION

- Netfile version 1.07M/1.06C (or later)
- Web Support version 1.09 (or later)
- Websys version 1.09 (or later)
- Printer version 1.01 (or later)
page.
An admin login/logout will be logged everytime the administrator accesses a new WIM
page.
…continue
Page 12 of 55
FIRMWARE
VERSION
NOTE: To correct this problem, the following firmware needs to be applied to the device:
- WebUapl firmware (version 1.10 or later) and
- Scanner firmware (version 01.11 or later)
Other changes:
- Web Uapl (version 1.10), and either of NFA (1.10M).
- Websys (version 1.53), Printer (version 1.06e) and
- WebUapl (version 1.11).
Page 13 of 55
6. CONTROLLER FIRMWARE (D017/D019 ONLY) ver. 1.21:
1.01.3 D0195331D 1st Mass Production

1.08 D0195331E February 2008 Production
1.09 D0195331F March 2008 Production
1.10 D0195331G May 2008 Production
1.11 D0195331H June 2008 Production
1.12 D0195331J September 2008 Production
1.13 D0195331K December 2008 Production
1.14 D0195331L March 2009 Production
1.15 D0195331M August 2009 Production
1.16 D0195331N February 2010 Production
1.17 D0195331P November 2010 Production
1.18 D0195331Q July 2011 Production
1.19 D0195331R December 2011 Production
1.20 D0195331S March 2012 Production
1.21 D0195331T April 2012 Production
6.1 CONTROLLER FIRMWARE HISTORY (D017/D019 ONLY):

FIRMWARE
CONTROLLER FIRMWARE (D017/D019 ONLY)
VERSION
Initial Production Release 1.01.3
 If a USB device is removed while the MFP is in use, an SC 819 error will be shown on the
operation panel.
Other Changes:
 The new features of "Embedded Software Architecture SD card Ver.4.03 (SDK/J SDcard
Ver.4.03)" are now supported. For the details of these features, please refer to the
release notes for "Embedded Software Architecture SD card Ver.4.03 (SDK/J SDcard
Ver.4.03)".
 Two SSP modes and UP modes have been added for Extend Certification function.
SSP mode: SP5-401-160, -161.
 The PS option will not start if it was originally installed on the same SD-card as the
Printer/Scanner option (SP5-873-001) and then the Printer/Scanner option was
uninistalled (SP5-873-002).
 SC866 (SD Card Error 1: Confirmation) occurs when installing an SD card option.
Other Changes:
 The version numbers of some hardware security components called the "Ic Key" and "Ic
Hdd" are displayed in the operation panel's firmware version menu.
Page 14 of 55
FIRMWARE
VERSION
 When connecting to an LDAP server, the device ignores all Kerberos Realms except the
first field (up to 5 can be configured). This will cause authentication to fail on any LDAP
server outside the first Kerberos Realm.
 The E-mail address that searched by LDAP server is not displayed in "Prg.Dest”.
 64 failed attempts to login to Simplified LDAP Authentication will cause all subsequent
attempts to fail. This can be resolved by cycling the power.
 WebImageMonitor is inaccessible if SDK applications are installed.
 Date/Time print function on copied paper does not function correctly. The time zone
setting is ignored and printed with GMT only.
 Minor bugs related to @Remote.
 SC828 occur or machine stalls when performing the Detailed Self-diagnostic mode.
 An application might not be able to load from an SD card (Printer/Scanner unit, SDK
application etc) if either of the WIM settings, Permit Firmware Update or Permit Firmware
Structure Change are enabled.
 If the device receives a large number of jobs via LPR, one of the following might happen:
 The device will cancel some or all of the jobs.
 The device will not be able to access the network.
 The Scanner application will stall if the privileges of a Stored File (Scanner application
function) are changed. This only occurs if the Access Log is enabled.
 The Access Log records a password change if the Program/Change Administrator screen
is opened via WIM and the OK button is pressed.
page.
NOTE: To correct this symptom, the following firmware needs to be applied:
 An admin login/logout will be logged everytime an Auto Email Notification or On-demand
Email Notification is sent.
 Devices using an IPv6 linklocal address, might not be able to use IPsec.
…continued
Page 15 of 55
FIRMWARE
VERSION
Other changes: 1.12
 The speed of switching between SDK applications is faster than before.
NOTE: To use this, "Embedded Software Architecture SD card Ver.4.08 (SDK/J SDcard
Ver.4.08 or later)"and System firmware (version 1.06 or later) needs to be applied
to the device.
 The Card Authentication Package (SDK application) is now available.
@Remote related issues:
 Some counter values acquired by Auto Discovery (MIB counter data) was incorrect. If the
device is managed as HTTPS device, all acquired counters are correct and same as on
the SMC report.
 RFU from @ remote may not be reported to the center.
 If a user tries to logout at the same time as another user is trying to retrieve UserCodes
via WebIMageMonitor or Web SmartDeviceMonitor Ver 2, the device might stall with the
message "Logging out.... Please wait".
 If a user fails to login from the operation panel, subsequent logins/logouts might not be
logged.
 Some Lockout entries in the Access log are missing information when viewed in Web
SmartDeviceMonitor Ver 2.
 Web Smart DeviceMonitor > Access Log > "Machine Data Encryption Key Change" >
"Start Date/Time" and "End Date/Time" fields are blank.
 The printing of any SMC report including the following will be recorded in the Access Log
as "Machine Data Encryption Key Change"
- Operation panel > User Tools > Administrator Tools > "Display/Print Counter" > Counter
List
- Operation panel > User Tools > Interface Settings > Print List
 Mismatched Entry ID and User Name in Web Smart DeviceMonitor > Access Log >
"Machine Data Encryption Key Change" log.
 Fixed: If both SNTP and Date/Time settings are configured in WIM, WIM might not be
accessible. This happened very infrequently (about 1% of the time).
NOTE: Requires that NCS firmware version 7.23 or later be applied to the device.
 Firmware updates using an SD card might fail. This was an infrequently occurring
problem and could often be overcome by simply trying the update again.
 If the login name or password used for LDAP Authentication contain extended ASCII
characters (i.e. umulaut), authentication will fail.
 If a user logs back in after their session has timed out, the device might stall with the
message "Authenticating... Please wait".
…continued
Page 16 of 55
FIRMWARE
VERSION
 If the main power is turned off during a firmware update, "Please wait" is displayed and
the machine cannot be rebooted.
"User Entry ID" is always displayed as "0x00000000".
"User Code /User Name" is appeared as garbage characters.
NOTE: To correct this problem, System firmware (version 1.14 or later), WebUapl
firmware (version 1.10 or later) and Scanner firmware (version 01.11 or later) needs to be
applied to the device.
 If the Password Policy is enabled, "Target User Entry ID" and "Target User Code/User
Name" are not logged in the CSV file that downloaded via WebImageMonitor and in the
Web Smart Device Monitor's Access Log List when a user tries and fails due to the
password policy to change their password.
 Sudden loss of wireless network connectivity with an error message on the operation
panel: "Problems with the wireless card."
 Firmware versions of the FAX and Finisher options are not recorded in Web Image
Monitor > Access Log > "Firmware: Structure".
 The device might stall when a large number of jobs (150 or more) are printed
continuously.
 The Job log will stop recording User ID, Username or Usercode in the Printer's Job log if
WIM is accessed more than 300 times using authentication.
 If a new UserCode is added to the addressbook via WIM, a password change is recorded
(Web Image Monitor > Access Log > "Password Change"), even though UserCodes
don't have passwords. This only occurred using either UserCode Authentication or no
User Authentication whatsoever.
 If a user logs in and out repeatedly to the device using an IC card (Card Authentication
Package option) at the same time as the address book is being updated by a delivery
server such as ScanRouter, the device might stall.
 The destination of a scanned job sent to a destination in the device's address book, might
not be recorded in the Job log.
NOTE: Requires System firmware (version 1.14 or later) and Scanner firmware (version
01.11 or later). ..continued
Page 17 of 55
FIRMWARE
VERSION
1.14
Other changes:
continued
 Global Scan NX now supports High Compression PDF files.
NOTE: Requires Global Scan NX version 1.2 (SDK application), System firmware
(version 1.14 or later), and Embedded Software Architecture SD card Ver.4.14 (SDK/J
SDcard Ver.4.14 or later).
 Global Scan NX now supports a preview function.
 Scan to Email now removes trailing dots (I.e. xxxx.com.) from destination email
addresses.
System (version 1.14), Websys (version 1.52), Scanner (version 01.11), Web Uapl
(version 1.10), and either of NFA (version 1.10M).
 The device is able to log the downloading (using WIM or DeskTopBinder) of scanned
documents from the MFP HDD.
NOTE: Requires System firmware (version 1.14 or later) and NFA firmware (Ver.1.10M or
later).
1.15
 Scan to NCP fails if all of the following conditions met:
- The destination is specified using the IP address.
- The Novell server and the device are in different subnets.
- The subnet routers filter SLP multicasts.
01.06 or later).
 Scan to NCP fails or takes long time to complete if the IPX protocol is used and there are
more than 2 Novell Directory Services (NDS) servers in the network hierarchy.
01.06 or later).
 Jobs of more than 100 pages cannot be stored on the MFP (Locked Print, Stored Print,
etc.) if another job is being stored from another source (Copier, Scanner, Fax) at the
same time.
 The submission of multiple jobs containing at least 50 pages each, might result in a
reboot with an error message (SC990) displayed on the operation panel. This was a very
infrequently occurring problem (~.01%).
…continued
Page 18 of 55
FIRMWARE
VERSION
1.15
 The printer application will stall if any of the following situations are encountered: continued
- A print job is submitted while another print job is already being processed by
the device.
- A print job is submitted while the TWAIN driver is scanning.
 A scan initiated by TWAIN might fail if a print job is already being processed by the
device.
 When SMC output is operated in duplex at SP mode, output function stops after the 5th
sheet is ejected.
 SC995 occurs under the following conditions:
- A file containing blank page(s) is saved to the Document Server from the printer
driver.
- "Print out blank pages" is selected.
- A stamp or other character string/mark is added to the file, and the file is then
printed out.
 The machine reboots while performing a batch print job (printing does not resume after
this).
 Incoming FAX documents cannot be forwarded.
 When paper is fed from the tandem tray (LCT), machine behavior does not conform to
the setting (priority of "productivity" or "tray") of SP5-195-001: Limitless SW.
 The vendor code contained in the controller board Mac address was updated from "00-
00-74" to "00-26-73" (all possible Mac addresses using the old vendor code have been
exhausted).
 MFPs with no HDD, stall with a SC955 error upon receiving any of the following type of
job containing at least 1 blank page:
-PS3 or PCL jobs with a resolution of 300dpi, fed LEF and the short edge of the LEF
page is less than 173mm.
-Any IPDS job.
 May be unable to use the printer function if the MFP that installed VM card option, ELP
and MFP Browser returns from energy saver mode.
 SC817 occurs after the firmware is updated via RFU.
 The IPU test pattern cannot be printed out using SP4417-001.
 Minor bug corrections.
 The MFP operation panel might go black and not return until the power is cycled. This
only occurred if User Authentication was enabled or the MFP had a Device Accounting
Unit such as a coin collector or charge card reader.
 An SC991 occurs and the Scanner cannot be used if the operation panel is turned back
on within 60-120 seconds after the Auto Off Timer turns it off.
 The MFP might stall if a document is scanned to SMB, E-mail or to the Document Server
in jpeg format.
Other changes:
 SC842 was newly added to indicate an RFU (remote firmware update) failure and to
record contents which failed to be updated, and then RFU is retried.
 Scan to Email now removes trailing dots (I.e. xxxx.com.) from destination email address.
…continued
Page 19 of 55
FIRMWARE
VERSION
 Stored jobs (Locked Print, Sample Print, etc.) might not be shown in the operation panel if
the DataOverwriteSecurity Unit is installed.
 Pressing a Function Key that has been mapped to an SDK/J application might result in an
SC997.
 SC819 occurring during use of an SDK/J application under very specific conditions.
 After an administrator (User, Network, or File) logs in and then out, unauthenticated users
are unable to configure any of the settings in "Extended Feature Settings" even if the
Machine Admin is disabled.
 If the Machine Admin logins in before Java VM has finished starting up, it will not be
possible to install SDK applications until the device has been rebooted.
 Cannot move the HDD Encryption option to another SD card.
 Models without a HDD installed, Address book Data stored in the NAND Flash ROM on
the controller board is corrupted resulting in SC870
 Minor change applied.
 If the Auto Logout timer is On, there will be a memory leak occurring every time a user
logs in to the device.
 Repeated failures to login with an IC card will lock the entire account instead of just
locking out the access of that card (PIN lock).
 The timer used for the "Access Violation" setting's time interval does not properly
compensate for changes to the device timer.
 If User Code authentication is enabled or if "External Optional Counter Type" != 0,
accounts locked by the "Lock out" setting (SP-5413-1) are not locked out of WIM.
 Although the "Logout Using Card" function of Card Authentication Package v2 is turned
on, the user cannot log out when he or she swipes the card.
 Cannot scan to shared folders in Mac OS X 10.7 or Mac OS X 10.8.
This firmware is dependent on the following firmware modules. Please be sure to update
all of them:
Network Support firmware v7.38 or later
 Cannot communicate with the @Remote Center if embedded RC Gate is enabled.
Page 20 of 55
7. CONTROLLER FIRMWARE (D018/D020 ONLY) ver. 1.21
1.01.3 D0205331D 1st Mass Production

1.09 D0205331F March 2008 Production
1.10 D0205331G May 2008 Production
1.11 D0205331H June 2008 Production
1.12 D0205331J September 2008 Production
1.13 D0205331K December 2008 Production
1.14 D0205331L March 2009 Production
1.15 D0205331M August 2009 Production
1.16 D0205331N February 2010 Production
1.17 D0205331P November 2010 Production
1.18 D0205331Q July 2011 Production
1.20 D0205331R March 2012 Production
1.21 D0205331S April 2012 Production
7.1 CONTROLLER FIRMWARE HISTORY (D018/D020 ONLY):

FIRMWARE
VERSION
 If a USB device is removed while the MFP is in use, an SC 819 error will be shown on the
operation panel.
Other Changes:
 The new features of "Embedded Software Architecture SD card Ver.4.03 (SDK/J SDcard
Ver.4.03)" are now supported. For the details of these features, please refer to the
release notes for "Embedded Software Architecture SD card Ver.4.03 (SDK/J SDcard
Ver.4.03)".
 Two SSP modes and UP modes have been added for Extend Certification function.
SSP mode: SP5-401-160, -161
 The PS option will not start if it was originally installed on the same SD-card as the
Printer/Scanner option (SP5-873-001) and then the Printer/Scanner option was
uninistalled (SP5-873-002).
 SC866 (SD Card Error 1: Confirmation) occurs when installing an SD card option.
Other Changes:
 The version numbers of some hardware secuirty components called the "Ic Key" and "Ic
…continued
Page 21 of 55
FIRMWARE
VERSION
 When connecting to an LDAP server, the device ignores all Kerberos Realms except the
first field (up to 5 can be configured). This will cause authentication to fail on any LDAP
server outside the first Kerberos Realm.
 The E-mail address that searched by LDAP server is not displayed in "Prg.Dest”.
 64 failed attempts to login to Simplified LDAP Authentication will cause all subsequent
attempts to fail. This can be resolved by cycling the power.
 WebImageMonitor is inaccessible if SDK applications are installed.
 Date/Time print function on copied paper does not function correctly. The time zone
setting is ignored and printed with GMT only.
 Minor bugs related to @Remote.
 SC828 occur or machine stalls when performing the Detailed Self-diagnostic mode.
 An application might not be able to load from an SD card (Printer/Scanner unit, SDK
application etc) if either of the WIM settings, Permit Firmware Update or Permit Firmware
Structure Change are enabled.
 If the device receives a large number of jobs via LPR, one of the following might happen:
- The device will cancel some or all of the jobs.
- The device will not be able to access the network.
 The Scanner application will stall if the privileges of a Stored File (Scanner application
function) are changed. This only occurs if the Access Log is enabled.
 The Access Log records a password change if the Program/Change Administrator screen
is opened via WIM and the OK button is pressed.
 An admin login/logout will be logged every time the administrator accesses a new WIM
page.
 An admin login/logout will be logged everytime an Auto Email Notification or On-demand
Email Notification is sent.
 Devices using an IPv6 linklocal address, might not be able to use IPsec. …continued
Page 22 of 55
FIRMWARE
VERSION
Other changes: 1.12
 The speed of switching between SDK applications is faster than before.
NOTE: To use this, "Embedded Software Architecture SD card Ver.4.08 (SDK/J SDcard
Ver.4.08 or later)"and System firmware (version 1.06 or later) needs to be applied
to the device.
 The Card Authentication Package (SDK application) is now available.
@Remote related issues:
 Some counter values acquired by Auto Discovery (MIB counter data) was incorrect. If the
device is managed as HTTPS device, all acquired counters are correct and same as on
the SMC report.
 RFU from @ remote may not be reported to the center.
 Continuous printing of IPDS jobs for 5-6 hours results in the error message "Functional
problem detected." being displayed on the operation panel. This is recorded in the error
log as an SC687 error.
 If a user tries to logout at the same time as another user is trying to retrieve UserCodes
via WebIMageMonitor or Web SmartDeviceMonitor Ver 2, the device might stall with the
message "Logging out.... Please wait".
 If a user fails to login from the operation panel, subsequent logins/logouts might not be
logged.
 Some Lockout entries in the Access log are missing information when viewed in Web
SmartDeviceMonitor Ver 2.
 Web Smart DeviceMonitor > Access Log > "Machine Data Encryption Key Change" >
"Start Date/Time" and "End Date/Time" fields are blank.
 The printing of any SMC report including the following will be recorded in the Access Log
as "Machine Data Encryption Key Change"
- Operation panel > User Tools > Administrator Tools > "Display/Print Counter" > Counter
List
- Operation panel > User Tools > Interface Settings > Print List
 Mismatched Entry ID and User Name in Web Smart DeviceMonitor > Access Log >
"Machine Data Encryption Key Change" log.
 Fixed: If both SNTP and Date/Time settings are configured in WIM, WIM might not be
NOTE: The fix requires that NCS firmware version 7.23 or later be applied to the device.
 Firmware updates using an SD card might fail. This was an infrequently occurring
problem and could often be overcome by simply trying the update again.
 If the login name or password used for LDAP Authentication contain extended ASCII
characters (I.e. umulaut), authentication will fail.
 If a user logs back in after their session has timed out, the device might stall with the
message "Authenticating... Please wait".
…continued
Page 23 of 55
FIRMWARE
VERSION
 If the main power is turned off during a firmware update, "Please wait" is displayed and
the machine cannot be rebooted.
"User Entry ID" is always displayed as "0x00000000".
"User Code /User Name" is appeared as garbage characters.
 If the Password Policy is enabled, "Target User Entry ID" and "Target User Code/User
Name" are not logged in the CSV file that downloaded via WebImageMonitor and in the
Web Smart Device Monitor's Access Log List when a user tries and fails due to the
password policy to change their password.
 Sudden loss of wireless network connectivity with an error message on the operation
panel: "Problems with the wireless card."
 Firmware versions of the FAX and Finisher options are not recorded in Web Image
Monitor > Access Log > "Firmware: Structure".
 The device might stall when a large number of jobs (150 or more) are printed
continuously.
 The Job log will stop recording User ID, Username or Usercode in the Printer's Job log if
WIM is accessed more than 300 times using authentication.
 If a new UserCode is added to the addressbook via WIM, a password change is recorded
(Web Image Monitor > Access Log > "Password Change"), even though UserCodes
don't have passwords. This only occurred using either UserCode Authentication or no
User Authentication whatsoever.
 If a user logs in and out repeatedly to the device using an IC card (Card Authentication
Package option) at the same time as the address book is being updated by a delivery
server such as ScanRouter, the device might stall.
01.11 or later). ..continued
Page 24 of 55
FIRMWARE
VERSION
Other changes: 1.14
continued
 Global Scan NX now supports High Compression PDF files.
 Global Scan NX now supports a preview function.
 Scan to Email now removes trailing dots (I.e. xxxx.com.) from destination email
addresses.
NOTE: Requires System firmware (version 1.14 or later) and NFA firmware (Ver.1.10C or
later).

- The destination is specified using the IP address.
- The Novell server and the device are in different subnets.
- The subnet routers filter SLP multicasts.
01.06 or later).
01.06 or later).
 Jobs of more than 100 pages cannot be stored on the MFP (Locked Print, Stored Print,
etc.) if another job is being stored from another source (Copier, Scanner, Fax) at the
same time.
 The submission of multiple jobs containing at least 50 pages each, might result in a
reboot with an error message (SC990) displayed on the operation panel. This was a very
infrequently occurring problem (~.01%).
…continued
Page 25 of 55
FIRMWARE
VERSION
 The printer application will stall if any of the following situations are encountered: 1.15
- A print job is submitted while another print job is already being processed by continued
the device.
- A print job is submitted while the TWAIN driver is scanning.
 A scan initiated by TWAIN might fail if a print job is already being processed by the
device.
 When SMC output is operated in duplex at SP mode, output function stops after the 5th
sheet is ejected.
 SC995 occurs under the following conditions:
- A file containing blank page(s) is saved to the Document Server from the printer
driver.
- "Print out blank pages" is selected.
- A stamp or other character string/mark is added to the file, and the file is then
printed out.
 The machine reboots while performing a batch print job (printing does not resume after
this).
 Incoming FAX documents cannot be forwarded.
 When paper is fed from the tandem tray (LCT), machine behavior does not conform to
the setting (priority of "productivity" or "tray") of SP5-195-001: Limitless SW.
1.16
 The vendor code contained in the controller board Mac address was updated from "00-
00-74" to "00-26-73" (all possible Mac addresses using the old vendor code have been
exhausted).
 MFPs with no HDD, stall with a SC955 error upon receiving any of the following type of
job containing at least 1 blank page:
-PS3 or PCL jobs with a resolution of 300dpi, fed LEF and the short edge of the LEF
page is less than 173mm.
-Any IPDS job.
 May be unable to use the printer function if the MFP that installed VM card option, ELP
and MFP Browser returns from energy saver mode.
1.17
 SC817 occurs after the firmware is updated via RFU.
 The IPU test pattern cannot be printed out using SP4417-001.
 Minor bug corrections.
 An SC991 occurs and the Scanner cannot be used if the operation panel is turned back
on within 60-120 seconds after the Auto Off Timer turns it off.
 The MFP might stall if a document is scanned to SMB, E-mail or to the Document Server
in jpeg format.
Other changes:
 SC842 was newly added to indicate an RFU (remote firmware update) failure and to
record contents which failed to be updated, and then RFU is retried.
 Scan to Email now removes trailing dots (I.e. xxxx.com.) from destination email address.
…continued
Page 26 of 55
FIRMWARE
VERSION
1.18
 Stored jobs (Locked Print, Sample Print, etc.) might not be shown in the operation panel if
the DataOverwriteSecurity Unit is installed.
 Pressing a Function Key that has been mapped to an SDK/J application might result in an
SC997.
 SC819 occurring during use of an SDK/J application under very specific conditions.
 After an administrator (User, Network, or File) logs in and then out, unauthenticated users
are unable to configure any of the settings in "Extended Feature Settings" even if the
Machine Admin is disabled.
 If the Machine Admin logins in before Java VM has finished starting up, it will not be
possible to install SDK applications until the device has been rebooted.
 Cannot move the HDD Encryption option to another SD card.
 Minor change applied.
 If the Auto Logout timer is On, there will be a memory leak occurring every time a user
logs in to the device.
 Repeated failures to login with an IC card will lock the entire account instead of just
locking out the access of that card (PIN lock).
 The timer used for the "Access Violation" setting's time interval does not properly
compensate for changes to the device timer.
 If User Code authentication is enabled or if "External Optional Counter Type" != 0,
accounts locked by the "Lock out" setting (SP-5413-1) are not locked out of WIM.
 Although the "Logout Using Card" function of Card Authentication Package v2 is turned
on, the user cannot log out when he or she swipes the card.
all of them:
Network Support firmware v7.38 or later
 Cannot communicate with the @Remote Center if embedded RC Gate is enabled.
Page 27 of 55
8. MBU (GWFCU) FIRMWARE ver. 08.00.00:
02.00.00 D3615570B 1st Mass Production

03.00.00 D3615570C February 2008 Production
04.00.00 D3615570D August 2008 Production
05.00.00 D3615570E August 2008 Production
06.00.00 D3615570F October 2008 Production
07.00.00 D3615570G January 2009 Production
08.00.00 D3615570H April 2011 Production
09.00.00 D3615570J January 2013 Production
8.1 MBU (GWFCU) FIRMWARE HISTORY:

FIRMWARE
MBU (GWFCU) FIRMWARE
VERSION
 When V34 is received, the communication is disconnected and prints the Power Failure
Report.
 Error 6-21 occurs when receiving the PC-Fax data.
 On-hook transmission may not be done.
 The machine may not receive fax messages in off/sleep mode.
 FAX reception fails when receiving from a specific FAX server.
 An NMI error may occur (triggered by a watchdog reset error) if a large amount of
electrical noise occurs when sending a PDF image to a folder using the G3 line.
 Minor bug corrections were applied.
Page 28 of 55
9. NCS FIRMWARE ver. 7.38

7.05 D0205334A January 2008 Production
7.17 D0205334C August 2008 Production
7.23 D0205334D November 2008
7.26 D0205334E August 2009 Production
7.27 D0205334F November 2009 Production
7.30 D0205334F February 2010 Production
7.34 D0205334H August 2010 Production
7.35 D0205334J December 2010 Production
7.37 D0205334K July 2011 Production
7.38 D0205334L April 2013 Production
9.1 NCS FIRMWARE HISTORY:

FIRMWARE
NCS FIRMWARE
VERSION
 The device may not be able to reboot via WIM after the device's date/time is
decremented to an earlier date/time using WIM.
 An SSL2.0 client code fails to properly check for NULL (CVE-2006-4343).
 Multiple RSA implementations fail to properly handle signatures (CVE-2006-4339).
 Web SmartDeviceMonitor shows the IP addresses of TWAIN clients in reverse.
Example： 192.168.1.10 ==> 10.1.168.192
 If an LPR job is submitted to the device followed by an AppleTalk job, the device will stall.
 An SC819 error may be shown on the operation panel if the device is accessed via IPsec
repeatedly without a power cycle.
 An SC997 will be displayed on the Operation Panel of EFI controller based devices if
IPv6 network settings are changed.
 Excessive time lag when the device rejoins the network after exiting Energy Saver Mode.
This will occur under either one of the following conditions:
- The device is connected to a hub that uses the spanning tree protocol.
- The device is connected via Wireless LAN.
 If WPA2 is configured for a device, the Access Log List in Web SmartDeviceMonitor ver
2.x will always show the WPA Encryption Method as TKIP and never as CCMP (AES),
regardless of actual settings.
 The device supports Windows server 2008 DHCPv6 server.
…continued
Page 29 of 55
FIRMWARE
NCS FIRMWARE
VERSION
 Jobs submitted using the IE ftp client result in an SC991 error. This only occurs using
Windows XP x64.
 Sending a PJL readback (or ustatus) will result in an SC997. This only occurs if diprint's
bidirect is on from telnet.
 SNMP events (Acccess Violation or Lockout), are not recorded in the Access Log.
 If the sending of a Scan to Email using SMIME is interrupted (Ie. A job is submitted to the
printer or the device application is switched before the email has been sent), an SC997
error will occur.
 When a WSD client boots, the device's WSD service might be stopped.
 "Date/Time" changes initiated by an SNTP server are not recorded in the Access Log.
 The device might not be able to access the network once the Log collection tool is run
 Kerberos authentication support for Windows Server 2008.
 If the device fails to establish a WPA or WPA2 connection once, it will not try again until
rebooted.
 The device is unable to roam between access points using different versions of the IEEE
802.11 standard (a, b, or g).
 LPR jobs submitted by an HP-UX, AIX or Netware 6.5 (SP6 or SP7) host will be
cancelled, resulting in an error.
NOTE: This problem will not affect Netware 6.5 SP7 if the patch "iprntnw65sp7b.zip" has
been installed. http://download.novell.com/Download?buildid=HsQQ9fMHax0~
 The device doesn't advertise its hostname via DHCP option 12. The DNS server might
not be updated by DHCP.
 IPP print jobs are cancelled. This happened very infrequently.
 After a job consisting of a multiple of exactly 8KB (8192 bytes) is submitted via IPP, the
device will no longer accept any more jobs until rebooted.
 If both SNTP and Date/Time settings are configured in WIM, WIM might not be
NOTE: The fix requires that System firmware version 1.13 or later be applied to the
device.
 When jobs are submitted to the device's lpr port repeatedly, some of the jobs might not
be printed.
 If IPP authentication is enabled, printing through an IPP port from a Windows
Vista/Server 2008 client might result in printing failure.
 Multiple Windows Vista/Server 2008 PCs might not be able to access the device through
IPSec.
 - Connecting to a Scan to SMB destination might cause the device to stall.
- Scan to SMB documents might not be sent to their destination.
…continued
Page 30 of 55
FIRMWARE
NCS FIRMWARE
VERSION
Other changes: 7.27
 Supports new models: D084 and D085.
 If either of the WSD Printer or Netware functions are enabled, the following problems
might occur. If these problems occur, they typically last for about 2.5 hours.
1) The network might become unresponsive.
2) User Tools can be accessed but configuration changes will not be applied.
3) Application buttons on the operation panel might become unresponsive.
 Scan to SMB is unable to send documents to a hostname containing 2byte characters.
 Windows authentication might fail on a domain controller whose hostname contains 2
byte characters.
 SDK/J applications might not be able to recognize some supported USB devices.
 When the device IP address and DNS server location are obtained from DHCP, the
domain specified by the device setting "IPv4 > Domain Name > Specify" will be
overwritten by the domain obtained from DHCP.
Other changes:
 Scan to Folder destinations located on Windows 7 or Windows Server 2008 R2 can now
be selected by browsing.
 The MFP now supports CIFS, DFS and NTLM v2.
SSL-related changes: 7.34
NOTE: The new field will only appear if Web Support firmware version 1.54 or later has also
been applied to the device.
 When the device creates a certificate request, it is now able to specify which algorithm
(SHA1 or MD5) it wants used to sign the certificate. This has been implemented by
adding a field "Algorithm Signature" to the certificate request form.
 Web Image Monitor now shows the certificate's key length in:
- Configuration > Security > Device Certificate > Details
 Specific versions of SSL or TLS (SSLv2, SSLv3, or TLSv1) can now be enabled/disabled
using Web Image Monitor . The setting can be configured from either of the following
locations:
 The encryption strength used for SSL can now be configured. This can be done using
either of the following settings in Web Image Monitor :
 Unable to Scan to SMB to a destination that is not specified using an FQDN.
 Unable to Scan to SMB to destinations that are using both LM Authentication and Samba
v2.x.
 The SMB retry function fails to retry the sending of failed SMB transfers (Scan to SMB or
Fax delivery).
 The device's SMB timeout was too short (1sec). This caused problems when being used
across subnets. For this reason, it has been increased to 10 sec.
 For security reasons, the device will no longer accept SSL incoming, or establish
outgoing, connections that use NULL or ADH ciphers.
 Windows Authentication fails if the username or password includes lower-case European
characters. …continued
Page 31 of 55
FIRMWARE
NCS FIRMWARE
VERSION
continued
 If the MFP/LP has a statically configured IP address and domain, it always sends a HELO
using just its hostname. SMTP servers that require client HELOs to include the client's
FQDN will close the connection. The result of this was that the MFP/LP was unable to
send emails.
 Unable to Scan to SMB to Windows 7 or Windows Server 2008 R2 destinations that have
Windows Live ID Sign-in assistant installed.
 Trying and failing to login to a Scan destination three times might result in the MFP
stalling with an SC899 error.
 Unable to Scan to SMB to Windows 98/98SE/Me/NT 4.0 destinations specified using an
IP address.
 Unable to retrieve the Windows group name from a Windows 2008 R2 server during
Windows Authentication. Because of this, logged in users will only be granted the
"Available Functions" specified for them in the Address book.
 The device is unable to assign group privileges to a logged in user if that group has a
name consisting of more than 20 bytes. To address this issue, the supported group name
length will be increased to 40 bytes.
 The MFP’s Windows Authentication function is unable to use Kerberos when being
authenticated on a Windows 2008 or Windows 2008 R2 server. The MFP will still be
successfully authenticated because it is able to fail back to NTLMv2.
 After changing the MFP's DNS server address or Domain name, Scan to SMB
destinations specified using a hostname might not be found.
 The Scan to SMB "Connection Test" fails if performed on directory located directly below
a DFS root. Only the "Connection Test" failed, scanning was successful and even the
"Connection Test" worked if performed on any sub-directory.
 If the device tries and fails to login to a Windows scan destination 3 times, the device will
stall displaying an SC 889 error. This is intermittent, occurring about 20% of the time that
the conditions are met.
 If the MFP's IP address is changed to an IP address of another subnet, users will not be
able to browse the network (using Scan to SMB) until the MFP is rebooted.

 An http timeout has been implemented to prevent WebImageMonitor lockups that
sometimes occurred when applications accessed the MFP by http.
 Scan to SMB fails if the file submitted to the DFS folder in the destination and the file of
the same name exist in the DFS folder.
 If Windows Authentication is enabled, printing a large number of copies of a job might
take longer than might typically be expected.
…continued
Page 32 of 55
FIRMWARE
NCS FIRMWARE
VERSION
 Chunk Transfer Encoding over an IPP port might result in print jobs being reset.
 If SSDP = Active (Web ImageMonitor > Configuration > Network Security), a high load on
the CPU might result in Web ImageMonitor locking up.
 MFP with an external controller will lose network connectivity. This only occurred if the
network settings were changed repeatedly and the MFP's "NetWare" setting was already
"Active" (before the network settings were changed).
 The MFP icon might not be shown in the Windows "Network" dialogue if SSDP is
enabled. This affected Windows Vista, 2008/R2, and 7.
 The device might lose network connectivity if SSDP is enabled. Network connectivity
could be temporarily restored after a power cycle.
 Under very specific combinations of IP address, Subnet Mask, and Gateway address,
some of the MFP's network configuration settings might revert to defaults.
 Use of an IP address to send a Scan to SMB might result in the scanned document not
being sent.
 If the device's IPP Authentication setting is enabled, the driver cannot be installed on
Windows 2008 R2 SP1 or 7 SP1 using an IPP port.
 Scan to SMB fails if the both of the following conditions are met.
- Either the device has NBT disabled or it is enabled but the device is unable to resolve
the destination's NetBIOS name.
- One or more octets in the destination's IPv4 address contain leading zeros.
 Symptom corrected: SC991 might occur and network functions could not be used. This
occurs if DHCP and DDNS are both enabled in the device and if the DHCP server
distributes to the device an FQDN that is more than 127 byte in length.
 Symptom corrected: Device applications or services that use any of port 80, 443, 7443 or
7444 could not be used. This occurs if the illegal packet is sent after SSL negotiation
handshake to any of the device's TCP ports 443, 7443 or 7444. Affected applications
include Web Image Monitor, IPP Printing and @Remote.
 If "CNAME" is specified as the destination folder, ScanTo Folder will abort.
 If NBT is disabled, the destination for Scan to Folder might not be displayed and
Windows authentication might fail.
 Cannot scan to shared folders in Windows 8 and Windows Server 2012.
all of them:
System/Copy firmware v1.21 or later.
Page 33 of 55
10. NETFILE FIRMWARE (D017/D019 ONLY) ver. 1.14M:
1.05M D0175337C 1st Mass Production

1.06M D0175337D February 2008 Production
1.07M D0175337E June 2008 Production
1.09M D0175337F December 2008 Production
1.10M D0175337G February 2009 Production
1.11M D0175337H August 2009 Production
1.12M D0175337J December 2010 Production
1.14M D0175337L April 2013 Production
10.1 NETFILE FIRMWARE HISTORY (D017/D019 ONLY):

FIRMWARE
NETFILE FIRMWARE (D017/D019 ONLY)
VERSION
Initial Production Release 1.05M
Corrects the following: 1.06M

Netfile version 1.07M/1.06C (or later)
Web Support version 1.09 (or later)
 The web service may stall if the device settings are changed via WIM or the Operation
Panel at the same time as ScanRouter is accessing the device.
 Job names that include the "%s" character prevent Web SmartDeviceMonitor from
retrieving the MFP's job list.
 Job names that include the "%s" character prevent the Document server from being
accessed by the web service. The result is that the Document Server cannot be seen
from Web Image Monitor.
 The setting that controls access to the Debug Log (SP5842-001 bit #7) has no effect.
 Result column in the "Scanner: Stored File Sending" log is blank when viewed as CSV
file downloaded via WebImageMonitor.
 Result column in the "Scanner: Stored File Sending" log is blank when viewed in the Web
SmartDeviceMonitor Access Log List. ..continued
Page 34 of 55
FIRMWARE
VERSION
Other changes: 1.10M
continued
NOTE: Requires System firmware (version 1.14 or later) and NFA firmware ( Ver.1.10M
or later).
(version 1.10), and either of NFA (version 1.10M ).
 Either of the following problems might occur if the transfering of logs from the device
using Web SmartDeviceMonitor ver 2.x without the powercycle.
- The 404 Not Found error will be shown if the WIM document server is accessed.
- The device will stall if captured data is transfered to a delivery server such as
ScanRouter.
 Duplicate logs might be transfered to Web SmartDeviceMonitor ver 2.x.
 The Printer might not transfer the job log or the access log to the Web
SmartDeviceMonitor or the Remote Communication Gate S Pro.
 If the Capture Priority setting is enabled (User Tools/Counter > System Settings >
Administrator Tools > Capture Priority), repeated use of the MLB (Media Link Board)
might result in the device stalling.
Page 35 of 55
11. NETFILE FIRMWARE (D018/D020 ONLY) ver. 1.14C:
1.05C D0185337C 1st Mass Production

1.06C D0185337D February 2008 Production
1.07C D0185337E June 2008 Production
1.09C D0185337F December 2008 Production
1.10C D0185337G February 2009 Production
1.11C D0185337H August 2009 Production
1.12C D0185337J December 2010 Production
1.13C D0185337K July 2011 Production
1.14C D0185337L April 2013 Production
11.1 NETFILE FIRMWARE HISTORY (D018/D020 ONLY):

FIRMWARE
VERSION
Initial Production Release 1.05C
Corrects the following: 1.06C
 At the @Remote installation, SC 819 occurs when selecting SP5-985-001 to “1”.

Netfile version 1.07M/1.06C (or later)
Web Support version 1.09 (or later)
 The web service may stall if the device settings are changed via WIM or the Operation
Panel at the same time as ScanRouter is accessing the device.
 Result column in the "Scanner: Stored File Sending" log is blank when viewed as CSV
file downloaded via WebImageMonitor.
 Result column in the "Scanner: Stored File Sending" log is blank when viewed in the Web
SmartDeviceMonitor Access Log List. ..continued
Page 36 of 55
FIRMWARE
VERSION
Other changes: 1.10C
continued
NOTE: Requires System firmware (version 1.14 or later) and NFA firmware ( Ver.1.10C
or later).
- Web Uapl (version 1.10), and
- either of NFA (version 1.10C ).
 Either of the following problems might occur if the transferring of logs from the device
using Web SmartDeviceMonitor ver 2.x without the powercycle.
- The 404 Not Found error will be shown if the WIM document server is accessed.
- The device will stall if captured data is transferred to a delivery server such as
ScanRouter.
 Duplicate logs might be transferred to Web SmartDeviceMonitor ver 2.x.
 The Printer might not transfer the job log or the access log to the Web
SmartDeviceMonitor or the Remote Communication Gate S Pro.
 If the Capture Priority setting is enabled (User Tools/Counter > System Settings >
Administrator Tools > Capture Priority), repeated use of the MLB (Media Link Board)
might result in the device stalling.
Page 37 of 55
12. LCDC FIRMWARE ver. 1.10:

1.10 D0191491B December 2009 Production
12.1 LCDC FIRMWARE HISTORY:

FIRMWARE
LCDC FIRMWARE
VERSION
 When the machine recovers from energy saver or Off/sleep mode the LCD may not
display anything.
Page 38 of 55
13. PS3/PDF FIRMWARE ver. 1.06:

1.01 D0195334B July 2009 Production
1.04 D0195334C November 2009 Production
1.05 D0195334D April 2011 Production
1.06 D0195334E October 2011 Production
13.1 PS3/PDF FIRMWARE HISTORY:

FIRMWARE
PS3/PDF FIRMWARE
VERSION
 PDF Direct Printing of PDFs containing multiple images might result in the PS error
"limitcheck" being printed.
 Batch printing of PDF documents results in a memory overflow and all jobs being
cancelled.
 Pressing job cancel immediately after submitting a PDF Direct Print job will result in the
MFP stalling.
 If printing a PDF Direct job containing embedded fonts that have the same name but are
actually different fonts, characters will be garbled.
 If printing a PDF Direct job that calls a "download font" from the hard disk (or Ram disk),
one of the other resident fonts might be used instead.
 PDF Direct jobs containing a mask that was created using tiling, will be reset.
 Images in PDF Direct jobs might be missing or out of place.
Page 39 of 55
14. PCL FONT OPTION FIRMWARE ver. 1.01:
14.1 PCL FONT OPTION FIRMWARE HISTORY:

FIRMWARE
PCL FONT OPTION FIRMWARE
VERSION
Page 40 of 55
15. FONT EXP FIRMWARE ver. 1.02:
15.1 FONT EXP FIRMWARE HISTORY:

FIRMWARE
FONT EXP FIRMWARE
VERSION
Page 41 of 55
16. PCL FIRMWARE ver. 1.07:

1.02 D0195335B December 2008 Production
1.03 D0195335C April 2009 Production
1.04 D0195335D August 2009 Production
1.06 D0195335F December 2010 Production
1.07 D0195335G July 2011 Production
16.1 PCL FIRMWARE HISTORY:

FIRMWARE
PCL FIRMWARE
VERSION
 After a PCL5 job is printed, all subsequent PCL6 jobs will be output to the same tray as
the PCL5 job. This continues until the device is rebooted. PCL6 jobs that used finishing
options were unaffected.
 Single page PCL jobs containing a Vertical Cursor Positioning command are split in two
and printed on 2 pieces of paper. Jobs submitted using a Windows or MacOS driver were
not affected.
 Part of pentagon shaped graphics not printed.
 The device suddenly stops printing PCL5 macros after printing a large number of pages
(500 or more) and continues to omit macros from PCL5 jobs until the device is rebooted.
 PCL jobs containing images may be printed slowly.
 PCL5e/c jobs are canceled if all of the following conditions are met:
- The job specifies that a custom paper size be drawn from the bypass tray.
- "User Tools/Counter > System Settings > Tray Paper Settings > Printer Bypass
Paper Size" is something other than "Custom size"
 Every object on the page is shifted in one direction. This problem only affected HP-GL/2
jobs.
 When a page object is superimposed over top of another, the overlapping portions of the
objects might be printed in black even if they were not black objects.
 PCL XL error resulting in jobs being cancelled occurring under a very specific set of
circumstances.
 A macro that is only supposed to be printed on the first page of a job, might also be
printed on subsequent pages.
 A device stall might occur if using a very specific combination of font types.
…continued
Page 42 of 55
FIRMWARE
PCL FIRMWARE
VERSION
Other changes: 1.07
 If a PCL6 job is printed to a shift tray immediately following a PCL5 job, each page of the
PCL6 job will be shifted instead of each job or copy being shifted.
NOTE: This problem was reported most often in cases where a PCL6 job is printed with
the Windows PCL5 Separator page (PCL.sep).
 The printing of documents containing more than 65,535 Bezier curves results in the
device hanging up ("Printing ..." is displayed indefinitely).
 Characters or symbols missing from the printouts of jobs containing HP-GL/2.
Page 43 of 55
17. ANIMATION FIRMWARE ver. 1.1:
17.1 ANIMATION FIRMWARE HISTORY:

FIRMWARE
ANIMATION FIRMWARE
VERSION
Page 44 of 55
18. LANGUAGE FIRMWARE ver. 1.08:
18.1 LANGUAGE FIRMWARE HISTORY:

FIRMWARE
LANGUAGE FIRMWARE
VERSION
Page 45 of 55
19. FAX FIRMWARE (D017/D019 ONLY) ver. 08.00.00:

04.00.00 D0175333D December 2008 Production
05.00.00 D0175333E March 2009 Production
06.00.00 D0175333F December 2010 Production
07.00.00 D0175333G February 2011 Production
08.00.00 D0175333H December 2014 Production
19.1 FAX FIRMWARE HISTORY (D017/D019 ONLY):

FIRMWARE
FAX FIRMWARE (D017/D019 ONLY)
VERSION
 Supports the “Destination Confirmation Before Sending: function.
 Received FAX documents stored in memory cannot be printed out if the FCU is reset.
 If the machine receives a FAX at the same time it switches over to Off/Sleep mode, it
may not be able to receive any FAXes after that.
 A stored reception document is deleted if a paper loading error (incorrect loading
or tray overload） occurs when the user tries to print it out.
 SC899 may occur on the main machine if a Remote FAX is sent from the sub
machine.
Page 46 of 55
20. FAX FIRMWARE (D018/D020 ONLY) ver. 08.00.00:

05.00.00 D0185333E March 2009 Production
06.00.00 D0185333F December 2010 Production
07.00.00 D0185333G February 2011 Production
08.00.00 D0185333H December 2014 Production
20.1 FAX FIRMWARE HISTORY (D018/D020 ONLY):

FIRMWARE
FAX FIRMWARE (D018/D020 ONLY)
VERSION
 Supports the “Destination Confirmation Before Sending: function.
 Received FAX documents stored in memory cannot be printed out if the FCU is reset.
 If the machine receives a FAX at the same time it switches over to Off/Sleep mode, it
may not be able to receive any FAXes after that.
 A stored reception document is deleted if a paper loading error (incorrect loading
or tray overload） occurs when the user tries to print it out.
 SC899 may occur on the main machine if a Remote FAX is sent from the sub
machine.
Page 47 of 55
21. RFAX FIRMWARE (D017/D019 ONLY) ver. 04.00.00:

03.00.00 D0175347C March 2009Production
04.00.00 D0175347D December 2010Production
21.1 RFAX FIRMWARE HISTORY (D017/D019 ONLY):

FIRMWARE
RFAX FIRMWARE (D017/D019 ONLY)
VERSION
 The PC FAX job history cannot be accessed after a PC FAX transmission is sent by the
FAX Transmitter.
 Document will stay in “not transmit” for IP-FAX and IP-FAX cannot be used at all.
Page 48 of 55
22. RFAX FIRMWARE (D018/D020 ONLY) ver. 04.00.00:

03.00.00 D0185347C March 2009 Production
22.1 RFAX FIRMWARE HISTORY (D018/D020 ONLY):

FIRMWARE
RFAX FIRMWARE (D018/D020 ONLY)
VERSION
 The PC FAX job history cannot be accessed after a PC FAX transmission is sent by the
FAX Transmitter.
 Document will stay in “not transmit” for IP-FAX and IP-FAX cannot be used at all.
Page 49 of 55
23. SCANNER FIRMWARE (D017/D019 ONLY) ver. 01.13:
1.10 D0195333C 1st Mass Production

01.11 D0195333D February 2009 Production
23.1 SCANNER FIRMWARE HISTORY (D017/D019 ONLY):

FIRMWARE
SCANNER FIRMWARE (D017/D019 ONLY)
VERSION
 Job log CSV file contains the wrong "User Entry ID" for scanner jobs that were sent from
the document server. This only occurred using either UserCode Authentication or Basic
Authentication
 The Job log displayed by WSDM contains the wrong "User Code/User Name", "User
Entry ID" and "User display name" for scanner jobs that were sent from the document
server. This only occurred using either UserCode Authentication or Basic Authentication.
NOTE: To correct this problem, System firmware (version 1.14 or later) and Scanner
firmware (version 01.11 or later) needs to be applied to the device.
Other changes:
System (version 1.14), Websys (version 1.52), Scanner (version 01.11), WebUapl
…continued
Page 50 of 55
FIRMWARE
VERSION
The destination is specified using the IP address.
The Novell server and the device are in different subnets.
The subnet routers filter SLP multicasts.
01.12 or later).
01.12 or later).
 A scan configured to output a Multi-page TIFF might have actually output a PDF. This
only occurred if both of the following conditions were met:
- Scanner operation panel > Send Settings > Compression (Gray Scale/Full Color) >
OFF
- Scanner operation panel > Scan Settings > Scan Type > Auto Color Select
 The scanner will stall "Updating the destination List. Please wait..." will be displayed on
the operation panel. This occurs if the device's address book is updated via ScanRouter
while the device is in Sleep Mode.
Page 51 of 55
24. SCANNER FIRMWARE (D018/D020 ONLY) ver. 01.13:
1.10 D0205343C 1st Mass Production

01.11 D0205343D February 2009 Production
24.1 SCANNER FIRMWARE HISTORY (D018/D020 ONLY):

FIRMWARE
VERSION
NOTE: To correct this problem, System firmware (version 1.14 or later), WebUapl firmware
(version 1.10 or later) and Scanner firmware (version 01.11 or later) needs to be
 Job log CSV file contains the wrong "User Entry ID" for scanner jobs that were sent from
the document server. This only occurred using either UserCode Authentication or Basic
Authentication
 The Job log displayed by WSDM contains the wrong "User Code/User Name", "User
Entry ID" and "User display name" for scanner jobs that were sent from the document
server. This only occurred using either UserCode Authentication or Basic Authentication.
NOTE: To correct this problem, System firmware (version 1.14 or later) and Scanner
firmware (version 01.11 or later) needs to be applied to the device.
Other changes:

System (version 1.14), Websys (version 1.52), Scanner (version 01.11), WebUapl
(version 1.10), and either of NFA (version 1.10C.
…continued
Page 52 of 55
FIRMWARE
VERSION
The destination is specified using the IP address.
The Novell server and the device are in different subnets.
The subnet routers filter SLP multicasts.
01.12 or later).
01.12 or later).
 A scan configured to output a Multi-page TIFF might have actually output a PDF. This
only occurred if both of the following conditions were met:
a. Scanner operation panel > Send Settings > Compression (Gray Scale/Full Color)
> OFF
b. Scanner operation panel > Scan Settings > Scan Type > Auto Color Select
 The scanner will stall "Updating the destination List. Please wait..." will be displayed on
the operation panel. This occurs if the device's address book is updated via ScanRouter
while the device is in Sleep Mode.
Page 53 of 55
25. IPDS FIRMWARE ver. 4.751:

4.732 D0195336A September 2008 production
4.739 D0195336B August 2009 production
4.744 D0195336C December 2009 production
4.747 D0195336D November 2010 production
4.751 D0195336E May 2012 production
25.1 IPDS FIRMWARE HISTORY:

FIRMWARE
IPDS FIRMWARE
VERSION
 SC997 is generated when a paper jam occurs.
 The simplex pages of mixed simplex/duplex IPDS jobs will be printed on the wrong side
of the page.
This problem has been fixed by adding a new printer bit switch: Bit Switch#4-3
- Bit Switch#4-3 = 1: Simplex pages of IPDS jobs will be printed on the front side of
the page.
- Bit Switch#4-3 = 0: Simplex pages of IPDS jobs will be printed on the back side of
the page.
 IPDS jobs that contain the PFC (Presentation Fidelity Control) command cannot be
stapled.
 Barcode "CODE 128" might be printed with the wrong dimensions.
 If a job contains 2 different fonts of the same name, characters might be unexpectedly
printed in bold or italics, or in some cases might be garbled.
 Jobs that contain large images and use soft fonts might be cancelled.
 Intermittent NACK(0595..11) resulting in jobs being cancelled.
 The IPDS printing process does not terminate correctly. The device would then stall if a
job of another PDL was submitted.
 Any font that is not in CFF "Compact Font Format", will not be printed in IPDS jobs.
 If the machine jams while printing the IPDS font list, it can be made to stall by either of
the following operations:
- Try to print the IPDS font list again.
- Try to print any IPDS job.
Other changes:
 The following functions are now supported.
- DBCS (Double Byte Character Sets)
- IMB (IntelligentMail Barcodes)
…continued
Page 54 of 55
FIRMWARE
IPDS FIRMWARE
VERSION
 Duplex IPDS jobs are printed simplex if the MFP is powered up while a tray is open.
Specifically, the tray that is open during power up must be the one specified in the Duplex
IPDS job.
 Gray patterns consisting of hatching might not be shown in the printout. Instead the gray
pattern was just a black box.
 If a host prematurely terminates an IPDS session with the MFP, subsequent IPDS jobs
cannot be printed. The data-in LED will just blink. Though any pre-mature termination of
an IPDS session could cause the problem, testing has shown that the problem was most
likely to occur if the IPDS session was terminated mid-job.
 Barcode "CODE 128" might be printed with the wrong dimensions.
 If a job contains 2 different fonts of the same name, characters might be unexpectedly
printed in bold or italics, or in some cases might be garbled.
 Jobs that contain large images and use soft fonts might be cancelled.
 Intermittent NACK(0595..11) resulting in jobs being cancelled.
Page 55 of 55

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FIRMWARE HISTORY

PRODUCT CODE: D017/D018/D019/D020

Revised items appear in bold typeface.

1. ENGINE FIRMWARE ver. 1.07: 06: ..................................................... 2

Copyright  2015 RICOH Americas Corporation. All rights reserved. Page 1 of 55

1. ENGINE FIRMWARE ver. 1.07: 06:

VERSION PART NUMBER PRODUCTION DATE

1.03 :06 D0195550D 1st Mass Production

1.1 ENGINE FIRMWARE HISTORY:

2. PRINTER FIRMWARE ver. 1.19e:

VERSION PART NUMBER PRODUCTION DATE

1.00 D0205338A 1st Mass Production

2.1 PRINTER FIRMWARE HISTORY:

3. WEBSYS FIRMWARE ver. 1.54:

VERSION PART NUMBER PRODUCTION DATE

1.02 D0205335 1st Mass Production

3.1 WEBSYS FIRMWARE HISTORY:

Corrects the following: 1.53

4. WEBUAPL FIRMWARE (D017/D019 ONLY) ver. 1.11:

VERSION PART NUMBER PRODUCTION DATE

1.05 D0175336 A 1st Mass Production

4.1 WEBUAPL FIRMWARE HISTORY (D017/D019 ONLY):

NOTE: To resolve this issue install the following firmware:

5. WEBUAPL FIRMWARE (D018/D020 ONLY) ver. 1.11:

VERSION PART NUMBER PRODUCTION DATE

1.05 D0185336A 1st Mass Production

5.1 WEBUAPL FIRMWARE HISTORY (D018/D020 ONLY):

NOTE: To resolve this issue install the following firmware:

6. CONTROLLER FIRMWARE (D017/D019 ONLY) ver. 1.21:

VERSION PART NUMBER PRODUCTION DATE

1.01.3 D0195331D 1st Mass Production

6.1 CONTROLLER FIRMWARE HISTORY (D017/D019 ONLY):

7. CONTROLLER FIRMWARE (D018/D020 ONLY) ver. 1.21

VERSION PART NUMBER PRODUCTION DATE

1.01.3 D0205331D 1st Mass Production

7.1 CONTROLLER FIRMWARE HISTORY (D018/D020 ONLY):

Corrects the following: 1.15

8. MBU (GWFCU) FIRMWARE ver. 08.00.00:

VERSION PART NUMBER PRODUCTION DATE

02.00.00 D3615570B 1st Mass Production

8.1 MBU (GWFCU) FIRMWARE HISTORY:

9. NCS FIRMWARE ver. 7.38

VERSION PART NUMBER PRODUCTION DATE

7.03 D0205334 1st Mass Production

9.1 NCS FIRMWARE HISTORY:

Corrects the following: 7.35

10. NETFILE FIRMWARE (D017/D019 ONLY) ver. 1.14M:

VERSION PART NUMBER PRODUCTION DATE

1.05M D0175337C 1st Mass Production

10.1 NETFILE FIRMWARE HISTORY (D017/D019 ONLY):

NOTE: To resolve this issue install the following firmware:

11. NETFILE FIRMWARE (D018/D020 ONLY) ver. 1.14C:

VERSION PART NUMBER PRODUCTION DATE

1.05C D0185337C 1st Mass Production

11.1 NETFILE FIRMWARE HISTORY (D018/D020 ONLY):

NOTE: To resolve this issue install the following firmware:

12. LCDC FIRMWARE ver. 1.10:

VERSION PART NUMBER PRODUCTION DATE

1.01 D0191491A 1st Mass Production