MP 9003 RTB R-Martini-C6

Technical Bulletin PAGE: 1/3
Reissued: 08-Mar-17
Model: MT-C6 Date: 30-May-16 No.: RD223001g
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: System/Copy Prepared by: K. Moriizumi
From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the
System/Copy.
Version Program No. Effective Date Availability of RFU

1.06 D2235540J January 2017 production Available
1.05 D2235540H November 2016 production Available
1.04 D2235540G September 2016 production Available
1.03 D2235540F August 2016 production Available
1.02 D2235540E July 2016 production Available
1.01.1 D2235540D May 2016 production Available
1.01 D2235540C 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.
Version Modified Points or Symptom Corrected

1.06 Symptom Corrected:
1. More languages supported for the smart operation panel.
2. Remaining printing time displayed is incorrect (e.g. 999min) for jobs printed from
the document server.
3. Erase Border works incorrectly when selecting the original paper size with two
spread pages.
4. SC819 occurs at boot-up.
5. After entering the user code to start up the Copy application, the user code input
screen does not disappear.
6. If a jam occurs on the first page of a job on a machine set with user code
authentication and then, the start button and log-out button are pressed together,
the start button becomes ineffective.
1.05 Specification Change:
1. Specification Change:
- The font used for some of the screens displayed on the operation panel was
changed.
- Support for AirPrint.
2. The following functions were newly added to SmartApps and high CPM models.
- Scan Positioning
- Creep Adjustment
Reissued: 08-Mar-17
- Insert Sheet
- Reverse Ejection
3. Added an SP setting for enabling or disabling the "Screen Monitoring" function.

- SP5-885-205: default = 0 ("Screen Monitoring" is enabled)
This firmware is dependent on Web Support firmware v1.03 (D2235548D) or later, so
please be sure to update that firmware as well.
4. When executing a Firmware configuration task via Device Manager NX

Pro/Enterprise, an RFU package with the appropriate destination
(USA/Europe/Asia/Korea/Taiwan model or China model) can be selected and
downloaded from the RICOH Global Server.
Symptom corrected:
1. Behavior of the SDK applications (CAP/ELP/SLNX/GSNX/etc.) may be incorrect
or inconsistent as described below. Both the Standard (Compatibility mode) and
SOP Optimized (Hybrid mode) applications are affected by these issues.
- Cannot log in.
- Cannot scan.
- Cannot print.
- Error message appears.
- etc.
2. When an application accesses the HDD after turning ON the power, the machine
may stall.
3. Saving a scanned filed onto a USB memory stick may cause the file to corrupt.
4. SC899 may occur after updating with the packaged firmware.
5. If the device enters Energy Save Mode after automatically logging out an
account, the device might stall when IC card authentication is used to recover
from Energy Save Mode.
6. Cannot log out, if logged in using the IC card with the energy saver mode
enabled.
7. Error 22 may occur during ARFU.
8. Can not recovery from energy saving mode and SC672-11 may occur.
9. SC899 may occur when installing @Remote.
10. Connection error message may appear mistakenly on @Remote connected
machines.
11. SC991/SC899 may occur or stall may occur during use of application on
@Remote connected machines.
12. Connection may fail if entering and recovering from energy saving mode is
repeated without power OFF/ON on @Remote connected machines.
1.04 Other Changes:
1. When using "Enhanced Print Volume Use Limitation" in a SmartSDK
application and "Tracking Permission" and "Stop Printing" are enabled, the
"Print Volume Use" pop-up window is not displayed.
The "Print Volume Use" pop-up dialog is not displayed in either of the
following cases:
- When "Machine Limit Count" (SP5-759-001) is enabled.
- When "Tracking Permission" (SP5-712-002) and "Stop Printing" (SP5-712-
003) are enabled.
Reissued: 08-Mar-17
2. Fixed CVE-2015-0292, CVE-2015-0537, CVE-2015-1787, CVE-2015-0536 and
CVE-2014-4630.
3. The default values of the Sleep Mode Timer and System Auto Reset Timer were
changed.
1.03 Symptom corrected:
- Package RFU update may fail.
- Emergency firmware update may not work occasionally.
- Error occurs, if new addresses are continuously registered to the address book
using Smart SDK.
Other change:
Test Print function is newly added to SmartApps.
- Installation of the SLNX Hybrid mode application may not be completed.
Other changes:
The following were added to the Smart Copy function.
- Multi-fold
- Z-fold
- 3-edge full bleed
1.01.1 Symptom corrected:
SC672-11 may occur when recovering from energy save mode.
1.01 1st Mass production
Reissued: 03-Mar-17
Model: MT-C6 Date: 30-May-16 No.: RD223002c
RTB Reissue
Subject: Firmware Release Note: Engine Prepared by: K. Moriizumi
This RTB has been issued to announce the firmware release information for the Engine.

1.06:02 D2235127E February 2017 production Available
1.05:02 D2235127D December 2016 production Available
1.04:02 D2235127C August 2016 production Available
1.02:02 D2235127B 1st Mass production Available

1.06:02 Symptom corrected:
- Jobs applied with both punching and stapling options positively result
in a jam in the finisher.
- Serial number information stored in SP5-811-001 is corrupted and the
following may not work:
- @Remote registration via external appliances
- User authentication in SDK application
- In a duplex job printed from the bypass tray, the relay motor continues to
rotate if the tray runs out of paper after printing 1 or 2 pages even if the job
has completed.
- Cannot print from the bypass tray, if the paper had been removed from the
tray and reset immediately (within 0.1 second).
1.02:02 1st Mass production
Reissued: 15-Nov-16
Model: MT-C6 Date: 30-May-16 No.: RD223003a
RTB Reissue
Subject: Firmware Release Note: Fax Prepared by: K. Moriizumi
This RTB has been issued to announce the firmware release information for the Fax.

02.00.00 D2235544C November 2016 production Available
01.00.03 D2235544B 1st Mass production Available

- If logged in with user authentication, FAX settings for Auto Print FAX
Journal (SWUSR_03, bit7) and setting whether or not to include sender
name in reports (SWUSR_04, bit5) may change after logging out.
- SC899 may occur when logging out from a machine with the user
authentication enabled.
01.00.03 1st Mass production
Reissued: 29-Nov-16
Model: MT-C6 Date: 30-May-16 No.: RD223004c
RTB Reissue
Subject: Firmware Release Note: GWFCU3.8-13(WW) Prepared by: K. Moriizumi
GWFCU3.8-13(WW).

04.00.00 D2235546E December 2016 production Available
03.00.00 D2235546D December 2016 production Available
02.00.00 D2235546C August 2016 production Available

When attempted to send a folder, the memory is consumed and prevents
the machine from receiving any documents for an extended period.
- The document cannot be sent and remains in the machine without an error
message.
- Image may appear abnormal or the machine may stall when sending or
receiving an IP-Fax.
Model: MT-C6 Date: 30-May-16 No.: RD223005
Subject: Firmware Release Note: Inserter_CFEEDER_E Prepared by: K. Moriizumi

Inserter_CFEEDER_E.

00.100:03 D3D75300A 1st Mass production Not Available

Subject: Firmware Release Note: LCT_MAUI-E Prepared by: K. Moriizumi

LCT_MAUI-E.

01.010:01 D3D65510A 1st Mass production Not Available

Reissued: 27-Dec-16
Model: MT-C6 Date: 30-May-16 No.: RD223007f
RTB Reissue
Subject: Firmware Release Note: Network Support Prepared by: K. Moriizumi
This RTB has been issued to announce the firmware release information for the Network
Support.

16.36 D2235552G January 2017 production Available
16.35 D2235552F November 2016 production Available
16.34 D2235552E September 2016 production Available
16.33 D2235552D August 2016 production Available
16.32 D2235552C July 2016 production Available
16.31 D2235552B 1st Mass production Available

1. Even if SSL3.0 communication is invalidated in device security settings,
SSL3.0 communication is falsely possible from the NRS port (7443/7444)
on the device.
2. When the "Erase All Memory" function is conducted, an SC899 or SC991
error might occur. This issue occurs when Network Support firmware
v16.35 is installed.
16.35 Symptom Corrected:
1. When the device is set to use "IEEE 802.1X" and "TLS1.2" is set to "active",
authentication will fail.
2. When the device has the USB device server option enabled and is connected to
macOS via a USB cable, the PS driver cannot be installed on the computer. If
the PS driver is already installed, printing might fail.
3. When AirPrint is set to "Disabled" in Web Image Monitor, AirPrint printing can still
be conducted via USB cable.
4. If the device has not being used a significant amount of times, functions that
require a network connection will fail.
16.34 Other changes:
1. Changed the DH key specification to use 2,048 bits instead of 512 bits to prevent
the Logjam vulnerability (CVE-2015-4000).
2. Fixed CVE-2015-0292, CVE-2015-0537, CVE-2015-1787, CVE-2015-0536 and
CVE-2014-4630.
Reissued: 27-Dec-16
Model: MT-C6 Date: 30-May-16 No.: RD223007f
16.33 Symptoms corrected:
1. When "Encryption" in the Security tab is set in the Scanner application and "Start"
is pressed, the device cannot send the email, which causes an error message to
be displayed and the indicator to remain lit.
2. When one of the following settings in "IEEE 802.1X" and one in "SSL/TLS" are
configured in Web Image Monitor, IEEE 802.1X authentication will fail on the
device:
"Device management > Configuration > Security > IEEE 802.1X":

- "EAP Type: PEAP" and "Phase 2 Method: MSCHAPv2"
- "EAP Type: EAP-TTLS" and "Phase 2 Method: MD5"
"Device management > Configuration > Security > SSL/TLS":

- TLS1.0: Active
- SSL3.0: Active
16.32 Other changes:
1. Support for AirPrint.
This firmware is dependent on Printer firmware v1.01 (D2235554C) or later, so

please be sure to also update that firmware.
2. To avoid a window that warns about the security certificate from being displayed
when connected to Web Image Monitor, the default value of the "Permit
SSL/TLS Communication" setting has been changed from "Ciphertext Priority" to
"Ciphertext/Cleartext".
Note: Configurations will not be automatically changed when the firmware is updated.
This value will be the default in devices that have Network Support v16.32 installed
from mass production.
Reissued: 27-Dec-16
Model: MT-C6 Date: 30-May-16 No.: RD223008b
RTB Reissue
Subject: Firmware Release Note: NetworkDocBox Prepared by: K. Moriizumi
NetworkDocBox.

1.02 D2235550D January 2017 production Available

1. When attempting to back up the address book from Device Manager NX,
the backup will fail and printer, copy, scan, and fax jobs cannot be
conducted.
2. The device might not be able to be accessed via Web Image Monitor.
- When scanning by using GlobalScan NX on the model with the Smart Operation
Panel, the image log capture file will be sent to an incorrect folder even if the file
includes the same user ID as before.
Subject: Firmware Release Note: PowerSaving Sys Prepared by: K. Moriizumi

PowerSaving Sys.

F.L3.06 D2235543A 1st Mass production Available

F.L3.06 1st Mass production
Reissued: 27-Dec-16
RTB Reissue
Subject: Firmware Release Note: RemoteFax Prepared by: K. Moriizumi
RemoteFax.

03.00.00 D2235545D January 2017 production Available
02.00.00 D2235545C July 2016 production Available

03.00.00 Symptom Corrected:
SC899 may occur when receiving IP FAX.
02.00.00 Other changes:
Minor change was applied for the Japanese domestic model.
Reissued: 11-Nov-16
RTB Reissue
Subject: Firmware Release Note: Scanner Prepared by: K. Moriizumi
This RTB has been issued to announce the firmware release information for the Scanner.

01.01 D2235547C November 2016 production Available

1. When "Download File Directly From URL Link" is enabled and scan to URL
is conducted 100 times or more, the scan job might fail.
2. When a scan job is conducted from ”Simplified Scrn.” under the following
conditions, the files for that job cannot be deleted from the temporary
memory after the job has been sent:
- User Authentication is enabled.
- "Download File Directly From URL Link" is enabled.
- "File Emailing Method" is set to "Send URL Link" or "Auto Detect".
3. When scanning from Mac OS X 10.12 by using AirPrint, the output file
cannot be opened in the viewer.
4. A3 size cannot be specified in macOS when scanning by using AirPrint.
5. When scanning from Mac OS X 10.12 by using AirPrint, the resolution is
always 200 dpi.
Reissued: 17-Nov-16
RTB Reissue
Subject: Firmware Release Note: Web Support Prepared by: K. Moriizumi
This RTB has been issued to announce the firmware release information for the Web
Support.

1.03 D2235548D November 2016 production Available
1.02 D2235548C August 2016 production Available

- When downloading "Eco-friendly Counter" data in "Status/Information >
Display Eco-friendly Counter", the SYSTEM counter data for that period is
not included in the exported .csv file.
Other changes:
- Added an SP setting for enabling or disabling the "Screen Monitoring"
function.
SP5-885-205: default = 0 ("Screen Monitoring" is enabled)
This firmware is dependent on System/Copy firmware v1.05 (D2235540H)
or later, so please be sure to update that firmware as well.
1.02 Other changes:
- Minor bug correction.
Reissued: 04-Aug-16
RTB Reissue
Subject: Firmware Release Note: Web Uapl Prepared by: K. Moriizumi
This RTB has been issued to announce the firmware release information for the Web Uapl.


- Web Image Monitor might time out if the device is turned on and goes
in and out of Energy Saver Mode 100 times before it is turned off.
- Web Image Monitor might encounter a "404 Not Found" error when
attempting to display a list of stored files from a link sent via email.
Subject: Firmware Release Note: XPS Prepared by: K. Moriizumi

This RTB has been issued to announce the firmware release information for the XPS.

1.01 D3D45738A 1st Mass production Available

Subject: Firmware Release Note: animation Prepared by: K. Moriizumi

animation.


Reissued: 27-Dec-16
RTB Reissue
Subject: Firmware Release Note: PCL Prepared by: K. Moriizumi
This RTB has been issued to announce the firmware release information for the PCL.

1.03 D2235557D January 2017 production Available

- PCL macros that were uploaded to the HDD cannot be printed.
(GFPR#RE16080014)
- When characters that contain the incorrect TrueType font data are
printed, not only are incorrect characters missing but so are correct
characters that follow incorrect characters. (GFPR#RE16030046)
Some lines of text and/or dotted lines might be missing when using the PCL
overlay macro. (GFPR#RC16040013)
Subject: Firmware Release Note: PDF Prepared by: K. Moriizumi

This RTB has been issued to announce the firmware release information for the PDF.


Subject: Firmware Release Note: PS3 Prepared by: K. Moriizumi

This RTB has been issued to announce the firmware release information for the PS3.

1.00 D3D45731A 1st Mass production Available

Reissued: 27-Dec-16
Model: MT-C6 Date: 30-May-16 No.: RD223019e
RTB Reissue
Subject: Firmware Release Note: Printer Prepared by: K. Moriizumi
This RTB has been issued to announce the firmware release information for the Printer.

1.03 D2235554E January 2017 production Available
1.02 D2235554D November 2016 production Available

- Notifications are not displayed in MFP applications even if key
counter management or external charge unit management is enabled.
- After an SC reboot occurs, if the dialog window stating that the
automatic reboot has occurred is not closed, SDK-J applications
cannot be started, which results in an SC990 error occurring.
- When attempting to print data that contains a blank page via AirPrint,
the job might be canceled.
1.02 Miner software bug corrected.
- While a job is being printed by using Enhanced Locked Print NX v2, some
jobs might not start being processed on the device until the current job is
finished.
Other changed:
- A warning message is displayed on the operation panel before a job start
being processed when the device receives a staple job that exceeds the
maximum number of pages that can be stapled.
- Support for AirPrint.
This firmware is dependent on Network Support v16.32 (D2235552C) or later,
so please be sure to also update that firmware.
Subject: Firmware Release Note: RPCS Prepared by: K. Moriizumi

This RTB has been issued to announce the firmware release information for the RPCS.


Reissued: 01-Mar-17
Model: MT-C6/CH-C2/CH-C2 Pro Date: 30-May-16 No.: RD223021f
RTB Reissue
Subject: Firmware Release Note: Finisher_VOLGA-C Prepared by: K. Moriizumi
Finisher_VOLGA-C.

01.110:05 D3CH5300R March 2017 production Not Available
01.100:05 D3CH5300Q January 2017 production Not Available
01.080:05 D3CH5300P October 2016 production Not Available
01.070:05 D3CH5300N September 2016 production Not Available
01.060:05 D3CH5300M August 2016 production Not Available
01.050:05 D3CH5300L July 2016 production Not Available
01.00B:04 D3CH5300K 1st Mass production Not Available

01.110:05 Other changes:
- Minor bug correction
- Staple misalignment
1. Stapled booklet gets stuck and caught by the paper detection feeler on the
output tray.
2. Printing stapled booklets with a stack remained on the shift tray may cause
the paper guide to interfere with the booklets.
- Noise is loud when the jogger retrieves home position after completing a job
or during its initialization process.
- Staple misalignment occurs, if switched from shift mode to edge staple mode.
01.00B:04 1st Mass production
Subject: Firmware Release Note: Inserter_CFEEDER_F Prepared by: K. Moriizumi

Inserter_CFEEDER_F.

00.100:03 D3CN5310A 1st Mass production Not Available

Reissued: 11-Oct-16
Model: MT-C6/ CH-C2/ CH-C2Pro Date: 30-May-16 No.: RD223023a
RTB Reissue
Subject: Firmware Release Note: ADF_SINAI-D Prepared by: K. Moriizumi
ADF_SINAI-D.

01.000:04 D3AZ5550E 1st Mass production Not Available
00.160:04 D3AZ5550D 1st Mass production Not Available

Model: MT-C6 Date: 1-Jul-16 No.: RD223024
Subject: FSM correction on USB device server notes Prepared by: K. Moriizumi
From: 3rd Tech Service Sect., MFP/P Tech Service Dept.
Product Safety Other ( ) Tier 2
Service Manual Correction:

If the USB Device Server Option Type M19 is installed, the machine will wake up from the
energy save mode and print without having to disable the energy save mode. Therefore,
please delete the notes below from your field service manual.
2. Installation
> USB Device Server Option Type M19
> Installation
> Notes for Energy Save Mode Setting
Model: MT-C6 Date: 10-Aug-16 No.: RD223025
Subject: Firmware Release Note: Option IPDS Prepared by: K. Moriizumi

This RTB has been issued to announce the firmware release information for the Option
IPDS.

8.633 D3D45712 1st Mass production Available

Subject: Information on part number changes: Prepared by: E.Hinata

Smart Operation Panel's PCB
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Information on part number changes

Preinstalled applications in Smart Operation Panel v2.0 for the MP C306/406 will be
updated to unify the part numbers for all preinstalled applications in the MP C306/406 to
match the part numbers in the MP 305 and later models. The PCBs changed to be
common in these models as follows in line with the changes of the application. This
bulletin is to inform you of the notification regarding the change to the new part numbers
and the replacement procedure, which will affect the following models:
- MP 305 (D259)
- MP C3004/3504/4504/5504/6004 (D238/D239/D240/D241/D242), MP C2004/2504
(D243/D244)
- MP 6503/7503/9003 (D223/D224/D225)
For China
Old part New part Description Old New Int
number number Q’ty Q’ty
D2411531 D2411536 PCB:MAIN:METIS-C2_CHN: 1 1 O/O
PROGRAM:ASS'Y
For other regions

Old part New part Description Old New Int
number number Q’ty Q’ty
D2411530 D2411535 PCB:MAIN:METIS-C2: 1 1 O/O
PROGRAM:ASS'Y
Caution:
When replacing the PCBs or Operation panel ass’y, follow the procedure
below.
1) Replace the hardware parts, PCBs or Operation panel ass’y.
2) Turn ON the main power.
3) Press OK at the message ‘Changing the settings. Please wait.’
4) Enter the SP mode.
5) Set the value according to the model and press [Execute] in SP5-761-001:
Smart Operation Panel Setting: Restore the default Home screen].
Option Model Remarks

0 MP C306/406 The screen appears
(Default) as if there are no
options.
1 Models other than MP C306/406
and MP CW2201
2 MP CW2201
Note:
If you do not set the SP above, home screen for other model will be appeared.
Model: MT-C6 Date: 1-Sep-16 No.: RD223027
Subject: The default value of the "Permit SSL/TLS Prepared by: Y.Shiga
Communication" setting has been changed from "Ciphertext
Priority" to "Ciphertext/Cleartext"
From: 1st Tech. Support Sec. Service Support Dept.
At machine installation
The default value of the "Permit SSL/TLS Communication" setting has been changed from
"Ciphertext Priority" to "Ciphertext/Cleartext” depending on the Network Support firmware
version:
- "Ciphertext Priority" will be the default in devices that have Network Support v16.31 or
earlier installed from mass production.
- "Ciphertext/Cleartext" will be the default in devices that have Network Support v16.32 or
later installed from mass production.
Note: Configurations will not be automatically changed when the firmware is updated.
Cut-in Serial Numbers

Network Support v16.32 has been applied to device in the factory as of the following serial
numbers:
Name Destination. Product Code Serial #

TWN D223-19 G656C800001~
CHN D223-21 G656C800001~
AA D223-29 G656C800001~
MP 6503
EU D223-67 G656J800001~
NA D223-90 G656C800001~
EU D223-91 G656C790098~
TWN D224-19 G666C800001~
CHN D224-21 G666C800001~
LA D224-25 G666L800001~
MP 7503
AA D224-29 G666C800001~
NA D224-57 G666L800001~
EU D224-67 G666J800001~
TWN D225-19 G676C800001~
CHN D225-21 G676C800001~
LA D225-25 G676L800001~
AA D225-29 G676C800001~
MP 9003
NA D225-57 G676L800001~
EU D225-67 G676J800001~
NA D225-90 G676C800001~
EU D225-91 G676C790014~
Model: MT-C6 Date: 3-Oct-16 No.: RD223028
Subject: Service Manual Correction: HDD Encryption Prepared by: K. Moriizumi

Product Safety Other ( ) Tier 2 Tier 0.5
Service Manual Revision

Step7 of the procedure “How to do a forced start-up with no encryption key” in the
service manual was deleted.
Target models: D223/D224/D225
Service Manual
Main Chapters > Installation > Security Setting > HDD Encryption > Encryption Key Restoration
How to do a forced start-up with no encryption key

If the encryption key back-up has been lost, follow the procedure below to do a forced
start-up.
The HDD will be formatted after the forced start-up.

Encrypted data will be deleted.
User settings will be cleared.
1. Prepare an SD card.
2. Create a directory named “restore_key” inside the root directory of the SD card. Then,
save the “nvram_key.txt” file using the following name:
/restore_key/nvram_key.txt
3. Create a text file and write "nvclear".
Write this string at the head of the file.

Use all lower-case letters.
Do not use quotation marks or blank spaces.
It is judged that a forced start has been selected when the content of "nvclear" is
executed and the machine shifts to the alternate system (forced start).
4. Confirm that a message is displayed on the LCD telling to insert the SD card that
contains the encryption key.
5. Turn off the main power.
6. Insert the SD card that contains the encryption key into SD card slot 2 (the lower slot).
7. Turn on the main power.
8. Turn on the main power switch, the machine automatically clear the HDD encryption.
9. Turn off the main power when the machine has returned to normal status.
10. Remove the SD card from SD card Slot 2.
11. Turn on the main power.
12. Memory clear SP5-801-xx (Exclude SP-5-801-001: All Clear and SP-5-801-002:
Engine), and clear SP5-846-046: address book.
13. Set necessary user settings in User Tools menus.
Reissued: 15-Mar-17
Model: MT-C6 Date: 13-Oct-16 No.: RD223029d
RTB Reissue
Subject: Firmware Release Note: package_ALL Prepared by: K. Moriizumi
This RTB has been issued to announce the firmware release information for the package_ALL
for USA/Europe/Asia/Korea/Taiwan model.

3.01 D2235520D March 2017 production Available
3.00 D2235520C January 2017 production Available
2.01 D2235520B December 2016 production Available
2.00 D2235520A November 2016 production Available
1.00 D2235520 October 2016 production Available

3.01 <<Package>>
Package(ALL) [MTC6a_pk]
D2235520C Ver. 3.00 -> D2235520D Ver. 3.01
<<Separate>>
Engine [MTC6a_eplot]
D2235127D Ver. 1.05:02 -> D2235127E Ver. 1.06:02
M2a_System [M2a_System]
D2411420Y Ver. 1.21 -> D2411420Z Ver. 1.22.2
M2a_LegacyUI [M2a_LegacyUI]
D2411427Q Ver. 1.14 -> D2411427R Ver. 1.15.1
M2a_MeidaPrtScn [M2a_MeidaPrtScn]
D2411447P Ver. 1.16 -> D2411447Q Ver. 1.17
M2a_SmartScan [M2a_SmartScan]
D2411456M Ver. 1.12 -> D2411456N Ver. 1.13
M2a_PrinterInfo [M2a_PrinterInfo]
D2411458L Ver. 1.10 -> D2411458M Ver. 1.11
M2a_BluetoothSe [M2a_BluetoothSe]
D2411465B Ver. 1.01 -> D2411465C Ver. 1.02
Application Site [M2a_zoo]

D2411467G Ver. 1.04.01 -> D2411467H Ver. 1.04.05
Reissued: 15-Mar-17
3.00 <<Package>>
D2235520B Ver. 2.01 -> D2235520C Ver. 3.00
<<Separate>>
RemoteFax [MTC6a_fax2]
D2235545C Ver. 02.00.00 -> D2235545D Ver. 03.00.00
Network Support [MTC6a_net]

D2235552F Ver. 16.35 -> D2235552G Ver. 16.36
NetworkDocBox [MTC6a_netfile]
D2235550C Ver. 1.01 -> D2235550D Ver. 1.02
Printer [MTC6d_printer]
D2235553D Ver. 1.02 -> D2235553E Ver. 1.03
System/Copy [MTC6a_system]
D2235540H Ver. 1.05 -> D2235540J Ver. 1.06
PCL [MTC6e_prt_PCL]
D2235557C Ver. 1.02 -> D2235557D Ver. 1.03
Printer [MTC6e_printer]
D2235554D Ver. 1.02 -> D2235554E Ver. 1.03
D2411420W Ver. 1.19 -> D2411420Y Ver. 1.21
D2411427N Ver. 1.12 -> D2411427Q Ver. 1.14
M2a_SimpleCopy [M2a_SimpleCopy]
D2411443N Ver. 1.16 -> D2411443P Ver. 1.17
M2a_SimpleScan [M2a_SimpleScan]
D2411444M Ver. 1.11 -> D2411444P Ver. 1.13
M2a_SimpleFAX [M2a_SimpleFAX]
D2411445L Ver. 1.11 -> D2411445M Ver. 1.12
M2a_PrinterSJob [M2a_PrinterSJob]
D2411446M Ver. 1.63
D2411447M Ver. 1.14 -> D2411447P Ver. 1.16
M2a_SmartCopy [M2a_SmartCopy]
D2411454P Ver. 1.19 -> D2411454R Ver. 1.21
D2411456L Ver. 1.11 -> D2411456M Ver. 1.12
Reissued: 15-Mar-17
M2a_SmartFAX [M2a_SmartFAX]
D2411457L Ver. 1.16 -> D2411457N Ver. 1.18
M2a_QuickCdAuth [M2a_QuickCdAuth]
D2411468 Ver. 2.12.01 -> D2411468A Ver. 2.12.04
2.01 <<Package>>
D2235520A Ver. 2.00 -> D2235520B Ver. 2.01
<<Separate>>
D2235127C Ver. 1.04:02 -> D2235127D Ver. 1.05:02
GWFCU3.8-13(WW) [GW1a_efax_fcu1Y]
D2235546C Ver. 02.00.00 -> D2235546E Ver. 04.00.00
D2411420V Ver. 1.18 -> D2411420W Ver. 1.19
D2411427M Ver. 1.11 -> D2411427N Ver. 1.12
M2a_WLanguage [M2a_WLanguage]
D2411431G Ver. 1.05 -> D2411431H Ver. 1.06
D2411443M Ver. 1.15 -> D2411443N Ver. 1.16
D2411444L Ver. 1.10 -> D2411444M Ver. 1.11
D2411445K Ver. 1.10 -> D2411445L Ver. 1.11
D2411447L Ver. 1.13 -> D2411447M Ver. 1.14
D2411454N Ver. 1.18 -> D2411454P Ver. 1.19
D2411456K Ver. 1.10 -> D2411456L Ver. 1.11
D2411457K Ver. 1.15 -> D2411457L Ver. 1.16
D2411458K Ver. 1.09 -> D2411458L Ver. 1.10
2.00 <<Package>>
Reissued: 15-Mar-17
D2235520 Ver. 1.00 -> D2235520A Ver. 2.00
<<Separate>>
Fax [MTC6a_fax]
D2235544B Ver. 01.00.03 -> D2235544C Ver. 02.00.00

D2235552E Ver. 16.34 -> D2235552F Ver. 16.35
D2235553C Ver. 1.01 -> D2235553D Ver. 1.02
Scanner [MTC6a_scn]
D2235547B Ver. 01.00 -> D2235547C Ver. 01.01
D2235540G Ver. 1.04 -> D2235540H Ver. 1.05
Web Support [MTC6a_web]

D2235548C Ver. 1.02 -> D2235548D Ver. 1.03
D2235554C Ver. 1.01 -> D2235554D Ver. 1.02
D2411420Q Ver. 1.15 -> D2411420V Ver. 1.18
D2411427K Ver. 1.09 -> D2411427M Ver. 1.11
D2411431F Ver. 1.04 -> D2411431G Ver. 1.05
M2a_WTonner [M2a_WTonner]
D2411434F Ver. 1.04 -> D2411434G Ver. 1.05
M2a_WEcoInfo [M2a_WEcoInfo]
D2411437E Ver. 1.05 -> D2411437F Ver. 1.06
D2411443L Ver. 1.13.1 -> D2411443M Ver. 1.15
D2411444K Ver. 1.09 -> D2411444L Ver. 1.10
D2411445J Ver. 1.09 -> D2411445K Ver. 1.10
D2411447K Ver. 1.12 -> D2411447L Ver. 1.13
Reissued: 15-Mar-17
D2411454L Ver. 1.16 -> D2411454N Ver. 1.18
D2411456J Ver. 1.09 -> D2411456K Ver. 1.10
D2411457J Ver. 1.14 -> D2411457K Ver. 1.15
D2411458J Ver. 1.08 -> D2411458K Ver. 1.09

D2411467F Ver. 1.03.03 -> D2411467G Ver. 1.04.01
1.00 PACKAGE RELEASE

This package release contains the following firmware.
For the further description of changes made, see the Release Notes for each firmware.
Program No. D2235127C

Version 1.04:02
Firmware Engine
Program No. D2235544B

Version 01.00.03
Firmware Fax

Version 02.00.00
Firmware RemoteFax

Version 02.00.00
Firmware GWFCU3.8-13(WW)
Program No. D2235552E

Version 16.34
Firmware Network Support

Version 1.01
Firmware NetworkDocBox

Version 0.27
Firmware Option MSIS
Program No. D3D45791A

Version 0.24
Firmware Option Eml

Reissued: 15-Mar-17
Version 1.01
Firmware Option PCL

Version 1.01
Firmware Printer

Version 1.00
Firmware PS3

Version 1.01
Firmware PDF
Program No. D2415682A

Version 1.14
Firmware PS3 Font

Version 3.20.14
Firmware RPCS

Version 12.2010
Firmware Option RTIFF

Version 01.00
Firmware Scanner
Program No. D2235540G

Version 1.04
Firmware System/Copy

Version 1.02
Firmware Web Support

Version 1.02
Firmware Web Uapl

Version 1.01
Firmware XPS

Version 1.02
Firmware PCL

Reissued: 15-Mar-17
Version 1.01
Firmware Printer

Version 1.00
Firmware PS3

Version 1.01
Firmware PDF

Version 3.20.14
Firmware RPCS
Program No. D1961403

Version 2.3.3
Firmware M2a_iWnn

Version 1.0.0
Firmware M2a_iWnn_Hans

Version 1.0.0
Firmware M2a_iWnn_Hant

Version 1.0.0
Firmware M2a_iWnn_Hang

Version 2.02.00
Firmware M2a_cspf
Program No. D2411420Q

Version 1.15
Firmware M2a_System
Program No. D2411427K

Version 1.09
Firmware M2a_LegacyUI
Program No. D2411431F

Version 1.04
Firmware M2a_WLanguage

Version 1.04
Firmware M2a_WTonner
Program No. D2411435D

Reissued: 15-Mar-17
Version 1.02
Firmware M2a_WFaxInfo

Version 1.01
Firmware M2a_WStopKey

Version 1.05
Firmware M2a_WEcoInfo

Version 1.18
Firmware M2a_ProgramInfo
Program No. D2411443L

Version 1.13.1
Firmware M2a_SimpleCopy

Version 1.09
Firmware M2a_SimpleScan
Program No. D2411445J

Version 1.09
Firmware M2a_SimpleFAX

Version 1.12
Firmware M2a_MeidaPrtScn

Version 2.1.2
Firmware M2a_QRCode

Version 1.16
Firmware M2a_SmartCopy

Version 1.09
Firmware M2a_SmartScan

Version 1.14
Firmware M2a_SmartFAX

Version 1.08
Firmware M2a_PrinterInfo

Reissued: 15-Mar-17
Version 1.01
Firmware M2a_BluetoothSe

Version 1.03.03
Firmware Application Site

Version 2.12.04
Firmware M2a_ICCdDisptch

Version 2.12.00
Firmware M2a_NFCPlugin

Version 2.12.00
Firmware M2a_USBCdPlugin

Version 2.12.00
Firmware M2a_BLEPlugin

Version 2.12.01
Firmware M2a_QuickCdAuth
Reissued: 15-Mar-17
Model: MT-C6 Date: 13-Oct-16 No.: RD223030c
RTB Reissue
Subject: Firmware Release Note: package_ALL Prepared by: K. Moriizumi
This RTB has been issued to announce the firmware release information for the package_ALL
for China model.

3.01 D2235524C March 2017 production Available
3.00 D2235524B January 2017 production Available
2.00 D2235524A November 2016 production Available
1.00 D2235524 October 2016 production Available

3.01 <<Package>>
package_02 [MTC6r_pk1]
D2235524B Ver. 3.00 -> D2235524C Ver. 3.01
<<Separate>>
D2235127D Ver. 1.05:02 -> D2235127E Ver. 1.06:02
D2411421Y Ver. 1.21 -> D2411421Z Ver. 1.22.2
D2411427Q Ver. 1.14 -> D2411427R Ver. 1.15.1
D2411447P Ver. 1.16 -> D2411447Q Ver. 1.17
D2411456M Ver. 1.12 -> D2411456N Ver. 1.13
D2411458L Ver. 1.10 -> D2411458M Ver. 1.11
M2a_BluetoothSe [M2a_BluetoothSe]
D2411465B Ver. 1.01 -> D2411465C Ver. 1.02

D2411467G Ver. 1.04.01 -> D2411467H Ver. 1.04.05
3.00 <<Package>>
Reissued: 15-Mar-17
D2235524A Ver. 2.00 -> D2235524B Ver. 3.00
<<Separate>>
D2235127C Ver. 1.04:02 -> D2235127D Ver. 1.05:02
RemoteFax [MTC6a_fax2]
D2235545C Ver. 02.00.00 -> D2235545D Ver. 03.00.00
GWFCU3.8-13(WW) [GW1a_efax_fcu1Y]
D2235546C Ver. 02.00.00 -> D2235546E Ver. 04.00.00

D2235552F Ver. 16.35 -> D2235552G Ver. 16.36
NetworkDocBox [MTC6a_netfile]
D2235550C Ver. 1.01 -> D2235550D Ver. 1.02
D2235553D Ver. 1.02 -> D2235553E Ver. 1.03
D2235540H Ver. 1.05 -> D2235540J Ver. 1.06
PCL [MTC6e_prt_PCL]
D2235557C Ver. 1.02 -> D2235557D Ver. 1.03
D2235554D Ver. 1.02 -> D2235554E Ver. 1.03
D2411421V Ver. 1.18 -> D2411421Y Ver. 1.21
D2411427M Ver. 1.11 -> D2411427Q Ver. 1.14
D2411431G Ver. 1.05 -> D2411431H Ver. 1.06
D2411443M Ver. 1.15 -> D2411443P Ver. 1.17
D2411444L Ver. 1.10 -> D2411444P Ver. 1.13
D2411445K Ver. 1.10 -> D2411445M Ver. 1.12
M2a_PrinterSJob [M2a_PrinterSJob]
D2411446M Ver. 1.63
Reissued: 15-Mar-17
D2411447L Ver. 1.13 -> D2411447P Ver. 1.16
D2411454N Ver. 1.18 -> D2411454R Ver. 1.21
D2411456K Ver. 1.10 -> D2411456M Ver. 1.12
D2411457K Ver. 1.15 -> D2411457N Ver. 1.18
D2411458K Ver. 1.09 -> D2411458L Ver. 1.10
M2a_QuickCdAuth [M2a_QuickCdAuth]
D2411468 Ver. 2.12.01 -> D2411468A Ver. 2.12.04
2.00 <<Package>>
D2235524 Ver. 1.00 -> D2235524A Ver. 2.00
<<Separate>>
Fax [MTC6a_fax]
D2235544B Ver. 01.00.03 -> D2235544C Ver. 02.00.00

D2235552E Ver. 16.34 -> D2235552F Ver. 16.35
D2235553C Ver. 1.01 -> D2235553D Ver. 1.02
Scanner [MTC6a_scn]
D2235547B Ver. 01.00 -> D2235547C Ver. 01.01
D2235540G Ver. 1.04 -> D2235540H Ver. 1.05
Web Support [MTC6a_web]

D2235548C Ver. 1.02 -> D2235548D Ver. 1.03
D2235554C Ver. 1.01 -> D2235554D Ver. 1.02
D2411421Q Ver. 1.15 -> D2411421V Ver. 1.18
D2411427K Ver. 1.09 -> D2411427M Ver. 1.11
D2411431F Ver. 1.04 -> D2411431G Ver. 1.05
Reissued: 15-Mar-17
M2a_WTonner [M2a_WTonner]
D2411434F Ver. 1.04 -> D2411434G Ver. 1.05
M2a_WEcoInfo [M2a_WEcoInfo]
D2411437E Ver. 1.05 -> D2411437F Ver. 1.06
D2411443L Ver. 1.13.1 -> D2411443M Ver. 1.15
D2411444K Ver. 1.09 -> D2411444L Ver. 1.10
D2411445J Ver. 1.09 -> D2411445K Ver. 1.10
D2411447K Ver. 1.12 -> D2411447L Ver. 1.13
D2411454L Ver. 1.16 -> D2411454N Ver. 1.18
D2411456J Ver. 1.09 -> D2411456K Ver. 1.10
D2411457J Ver. 1.14 -> D2411457K Ver. 1.15
D2411458J Ver. 1.08 -> D2411458K Ver. 1.09

D2411467F Ver. 1.03.03 -> D2411467G Ver. 1.04.01
1.00 PACKAGE RELEASE

This package release contains the following firmware.
For the further description of changes made, see the Release Notes for each firmware.

Version 1.04:02
Firmware Engine

Version 01.00.03
Firmware Fax

Version 02.00.00
Firmware RemoteFax

Reissued: 15-Mar-17
Version 02.00.00
Firmware GWFCU3.8-13(WW)

Version 16.34
Firmware Network Support

Version 1.01
Firmware NetworkDocBox

Version 0.27
Firmware Option MSIS

Version 0.24
Firmware Option Eml

Version 1.01
Firmware Option PCL

Version 1.01
Firmware Printer

Version 1.00
Firmware PS3

Version 1.01
Firmware PDF

Version 1.14
Firmware PS3 Font

Version 3.20.14
Firmware RPCS

Version 12.2010
Firmware Option RTIFF

Version 01.00
Firmware Scanner
Program No. D2235540G

Reissued: 15-Mar-17
Version 1.04
Firmware System/Copy

Version 1.02
Firmware Web Support

Version 1.02
Firmware Web Uapl

Version 1.01
Firmware XPS

Version 1.02
Firmware PCL

Version 1.01
Firmware Printer

Version 1.00
Firmware PS3

Version 1.01
Firmware PDF

Version 3.20.14
Firmware RPCS

Version 2.3.3
Firmware M2a_iWnn

Version 1.0.0
Firmware M2a_iWnn_Hans

Version 1.0.0
Firmware M2a_iWnn_Hant

Version 1.0.0
Firmware M2a_iWnn_Hang

Reissued: 15-Mar-17
Version 2.02.00
Firmware M2a_cspf
Program No. D2411421Q

Version 1.15
Firmware M2a_System

Version 1.09
Firmware M2a_LegacyUI

Version 1.04
Firmware M2a_WLanguage

Version 1.04
Firmware M2a_WTonner

Version 1.02
Firmware M2a_WFaxInfo

Version 1.01
Firmware M2a_WStopKey

Version 1.05
Firmware M2a_WEcoInfo

Version 1.18
Firmware M2a_ProgramInfo

Version 1.13.1
Firmware M2a_SimpleCopy

Version 1.09
Firmware M2a_SimpleScan

Version 1.09
Firmware M2a_SimpleFAX

Version 1.12
Firmware M2a_MeidaPrtScn

Reissued: 15-Mar-17
Version 2.1.2
Firmware M2a_QRCode

Version 1.16
Firmware M2a_SmartCopy

Version 1.09
Firmware M2a_SmartScan

Version 1.14
Firmware M2a_SmartFAX

Version 1.08
Firmware M2a_PrinterInfo

Version 1.01
Firmware M2a_BluetoothSe

Version 1.03.03
Firmware Application Site

Version 2.12.04
Firmware M2a_ICCdDisptch

Version 2.12.00
Firmware M2a_NFCPlugin

Version 2.12.00
Firmware M2a_USBCdPlugin

Version 2.12.00
Firmware M2a_BLEPlugin

Version 2.12.01
Firmware M2a_QuickCdAuth
Subject: Manual Correction: SC9xx Prepared by: K. Moriizumi


The descriptions in bold were added.
Service Manual: Top Page >Main Chapters >Troubleshooting> SC900:

Miscellaneous>SC900
SC954 D Printer image setting error

The settings required for image processing using the
printer controller are not sent from the BiCU.
 Software defective
SC955 D Memory setting error

The settings that are required for image processing using
the memory are not sent from the BiCU.
 Software defective
SC965 B Print Start error

During print processing, another command to start
printing was received.
Software bug
SC994 C Operation Panel Management Records Exceeded CTL

An error occurred because the number of records
exceeded the limit for images managed in the service layer
of the firmware. This can occur if there are too many
application screens open on the operation panel.
No action required because this SC does not interfere with
operation of the machine.
SC995 D CPM setting error CTL

 Defective BCU
 NVRAM Replacement error
01  Install the previous NVRAM.
 Input the serial number with SP5-811-004, and turn the
main power switch off and on.
 Defective NVRAM
 Defective controller
02  Update the controller firmware.
 Install a new NVRAM, and turn off and on the main
power switch after SC995-002 has occurred.
 Incorrect type controller installed
03  Defective controller
 Replace the controller with the correct type.
 Incorrect model controller installed.
04
 Replace the controller with the correct model.
Model: MT-C6 Date: 30-Nov-16 No.: RD223033
Subject: DO NOT install FAX firmware v02.00.00/03.00.00 Prepared by: Y. Taniguchi

From: Field Quality Management Group1, FQM Dept.
Important Notice about GWFCU Firmware v02.00.00/03.00.00
 DO NOT install GWFCU frimware v02.00.00 (D2235546C) or v03.00.00

(D2235546D) on machines in the field.
 This is because these versions have the following firmware bug.
SYMPTOM
When attempted to send a folder, the memory is consumed and prevents the machine
from receiving any documents for an extended period.
CAUSE
Bug with GWFCU firmware.
SOLUTION
Install a latest GWFCU firmware version (v04.00.00 or newer).
Scheduled for release: 30th of Nov. 2016
Firmware Name P/N Version

GWFCU3.8-13 D2235546E 04.00.00
Model: MT-C6 Date: 12-Dec-16 No.: RD223035
Subject: Transfer Belt Unit Prepared by: K. Moriizumi

Change: Transfer belt

Reason: Vendor change
Action:
 When replacing with a new transfer belt or with a new transfer belt unit, do the check
procedure below to verify if the belt or the unit is of the old vendor or the new vendor.
 If replaced with a transfer belt of the new vendor, modify the image transfer related SP
settings as instructed.
Procedure
1. Verify the following:
 Part number of the new transfer belt or the transfer belt unit you have procured
 Lot number of the transfer belt requiring the replacement
(The lot number is printed toward the edge on the inside of the belt.)
Belt of the Old vendor

Part number: D2233897 : FLAT BELT-TRANSFER:TOYO (for MP 6503/7503/9003)
D2233857 : TRANSFER UNIT:M-C6:TOYO (for MP 6503/7503)
D2253857 : TRANSFER UNIT:M-C6E:TOYO (for MP 9003)
Lot number
 Alphabet in the middle
 Printed in Black
 9 digits
Belt of the New vendor

Part number: D2233898 : FLAT BELT-TRANSFER:SUMITOMO (for MP 6503/7503/9003)
D2233859 : TRANSFER UNIT:M-C6:SUMITOMO (for MP 6503/7503)
D2253859 : TRANSFER UNIT:M-C6E:SUMITOMO (for MP 9003)
Lot number
 Starts with the prefix “S”
 Printed in Yellow
 10 digits
2. If there is a change in the vendor, make the following SP modification.
For MP 6503 SP / 7503 SP

Old vendor New vendor
(Sumitomo)
(Toyo)
Belt: D2233898
Belt: D2233897
Unit: D2233859
Unit: D2233857
SP2-301-001 and 002 75 65
SP2-301-003 80 75
SP2-301-011 to 014 75 65
SP2-301-015 and 016 80 75
SP2-301-033 to 036 75 65
SP2-301-037 to 051 100 80
SP2-301-101 and 102 75 50
SP2-301-103 85 75
SP2-301-111 to 114 75 50
SP2-301-133 to 136 75 50
SP2-301-137 to 151 100 80
For MP 9003 SP
Old vendor New vendor
(Toyo) (Sumitomo)
Belt: D2233897 Belt: D2233898
Unit: D2253857 Unit: D2253859
SP2-301-001 and 002 85 80
SP2-301-003 90 80
SP2-301-011 to 014 85 80
SP2-301-015 and 016 90 80
SP2-301-033 to 036 85 80
3. Install the new transfer belt so that the edge printed with the lot number faces the front
of the machine. This will allow easy identification of the lot number when the belt may
require replacement again in the future.
Notes:
 Failing to perform the SP modification may cause image quality problems (short
vertical lines or blurred image) depending on the operating environment and paper
type. In such case, check the SP settings and modify as necessary.
 Clearing the NVRAM will initialize the SP values. If the NVRAM is cleared, check
the belt to identify the vendor and modify the SP values by referring to the table
described above.
 The following sheet is included as an accessory to the transfer belt and the
transfer belt unit manufactured by both old and new vendors. The instructions
described in this sheet is identical to the contents of this bulletin.
Model: MT-C6 Date: 30-Nov-16 No.: RD223xxx
Subject: Time of switch into Sleep and Low Power Prepared by: K.Yamamoto
mode is wrong
From: 1st FQM Sect., 1st FQM Dept.
SYMPTOM
Some of the User Mode default values for Sleep mode and Low Power mode are incorrect.
Incorrect:
Sleep mode: 60 min. (All models)
Low Power mode: 15 min. (All models)
Correct:
Sleep mode: 60 sec. (Model a (65cpm), Model c (75cpm))
900 sec. (Model e (90cpm))
Low Power mode: 60 sec. (All models)
CAUSE
The defaults in the System/Copy firmware were incorrect.
SOLUTION
Do the following:
1. Ask the user for permission to change the values for Sleep mode and Low power mode
(the time until the machine shifts to these modes).
2. Update the System/Copy firmware to Ver.1.04 (D2235540G) or later.
3. Change the User Mode values for Sleep mode and Lower Power mode to the Correct
values shown on the previous page.
User Settings => Timer Setting => Time of switch into Sleep mode / Time of switch
into Low Power mode
Note: Step 3 is necessary because the User Mode settings will not be changed by
updating the firmware alone.
Cut-in Serial Numbers:
Product Cut-in S/N

Version Destination Name
Code
Ricoh MP 6503SP G656C910001~
Taiwan D223-19
Gestetner MP 6503SP
China Ricoh MP 6503SP D223-21 G656C920001~
Ricoh MP 6503SP G656C950001~
Asia / Korea D223-29
Model Gestetner MP 6503SP
MT-C6a Ricoh MP 6503SP G656L800736~
North America
Savin MP 6503SP D223-57
/Latin America
Lanier MP 6503SP
Ricoh MP 6503SP G656J800134~
Europe D223-67
NRG MP 6503SP
Ricoh MP 7503SP G666C910001~
Taiwan D224-19
Gestetner MP 7503SP
Ricoh MP 7503SP G666C950001~
Asia / Korea D224-29
Model Gestetner MP 7503SP
MT-C6c Ricoh MP 7503SP G666K800515~
North America
/Latin America
Lanier MP 7503SP
Ricoh MP 7503SP G666J800099~
Europe D224-67
NRG MP 7503SP
Ricoh MP 9003SP G676C910001~
Taiwan D225-19
Gestetner MP 9003SP
Model Ricoh MP 9003SP G676C950001~
Asia/Korea D225-29
MT- Gestetner MP 9003SP
C6eprprip Ricoh MP 9003SP G676L800231~
ort12 North America
/Latin America
Lanier MP 9003SP
Ricoh MP 9003SP G676J800124~
Europe D225-67
NRG MP 9003SP
Reissued: 17-Jan-17
Model: MT-C6 Date: 16-Dec-16 No.: RD223037a
RTB Reissue
The items in bold italics were corrected.
Subject: Cannot send/receive FAX document Prepared by: Y. Taniguchi
(Memory Full / Remain in the machine)
Important
There are two independent problems about FAX function (“Memory reaches full”
and “Document is waiting and remains in the machine”). They are not related
directly but the symptoms and countermeasures is similar, then they are mentioned
together in this RTB.
Problem 1: Memory reaches full

SYMPTOM
“FAX memory is reached limit” is displayed and the machine cannot receive or send faxes
when all of the following conditions are met:
1) Forwarding is enabled.
2) The transmission destination type for Forwarding is set to [Folder].
3) HDD is installed.
4) A large document is received.
Note: This corresponds roughly to 320 A4-sized pages of a normal text document, or
fewer pages in the case of images (Ex., 6 A3-sized pages of a C4 color chart printed).
CAUSE
Under the conditions explained above, invalid data is received (copied) into FAX memory.
The machine cannot copy the data to the HDD (which is normal when using Forward to
Folder), and continues to retry for up to 72 hours. As a result, the FAX memory is locked
during this time, and the machine cannot send or receive faxes.
SOLUTION
In Production line
FCU Firmware is modified so that the default value of the third digit from the bottom of
SP1-104-003 is “0”. The setting value means any invalid data will not be stored in FAX
memory.
Reissued: 17-Jan-17
Problem 2: Document is waiting and remains in the machine

SYMPTOM
Faxes that require internal communication with the HDD cannot be sent and
remains in machine, and the Transmission Failure Report is not printed out.
Customer may be unaware of non-transmission.
Conditions:
1). Capturing Device Log function is enabled (Default: enable).
2). Capturing Device Log accesses the HDD just as the machine switches to Sleep Mode.
3). The fax is sent using a feature that requires internal communication with the HDD, i.e.:
Preview Before Transmission
Remote FAX (either as the Main machine or Sub machine)
Sending the document stored in Document Server
CAUSE
When the conditions 1) and 2) described above are met, the line of communication
between the HDD and machine is locked and remains locked. Fax features that require
internal communication with the HDD use this same line, which then prevents fax
transmission.
SOLUTION
In Production line
FCU Firmware is modified to release the line of communication between the
machine and HDD under the conditions described above.
Reissued: 17-Jan-17
Important:
In the case of troubleshooting either problem, please do the following procedure in
order to prevent both problems.
SOLUTION In the field

1) Update the GWFCU firmware to the following version or later:
Firmware Name P/N Version
GWFCU3.8-13 D2235546E 04.00.00
2) Set the third digit from the bottom of FAX SP1-104-003 to “0” (“Delete invalid data”).
Note: This is because the SP value will not be changed if only the firmware is updated.
Only default value is changed by firmware update.
Model: MT-C6 Date: 30-Jan-17 No.: RD223038
Subject: How to Adjust the Screen Angle Prepared by: K. Moriizumi

This bulletin provides the instruction for changing the angle of the operation panel screen.
Screen Angle Adjustment Procedure
1. Place the operation panel upside down.

2. Remove the fixing screws (x2).
3. To adjust the tilting angle, loosen the following two screws.

4. Lift the lower cover [A] and align it with the ribs [B].
5. Fix the ribs and lower cover with the screws you removed in Step2.
Photo below shows the screw fixed to the right hand side.
6. Tighten the two screws loosened in Step3, to fix the angle.
Model: MT-6 Date: 21-Feb-17 No.: RD223039
Subject: DO NOT install CheetahSystem firmware v1.21 and Prepared by: T. Kiyohara
package all contain cheetah system
Product Safety Other (Firmeware) Tier 2
Important Notice about Cheatah System v1.21 and package_ALL

contains CheetahSystem v1.21
DO NOT install Cheatah System v1.21 and package_ALL contains CheetahSystem

v1.21 on machines in the field.
This is because these versions have the following firmware bug.
Note: These versions are no longer released/available.
SYMPTOM
Some Smart SDK application for only RHQ get deleted with CheetahSystem v1.21.
Note:
If this symptom occurs, cannot reinstall the Smart SDK application.
Affected model: Met-C2abcdeyz, Met-P2, Gr-C2/C3, Brz-MF1, Ch-C2, Cor-C1.5, Lef-C1,

Mt-C6
CAUSE
Bug with the SDK application for RHQ.
Detail:
This cause is the combination between a side effect of V1.21 and a SDK application's
manifest file.
The production signature of the smart SDK application is not correct in RHQ region.
The manifest file for the development is still remained in the application.
The other hand, Cheetah system is added the bata signification function that expired
application is deleted since version 1.21.
Therefore this application is un-installed by the bata signification function.
SOLUTION
Do either of the following:
- Install a newer Cheetah System firmware latest version (v1.22).
Scheduled for release: the early of March, 2017
Model: MT-6 Date: 21-Feb-17 No.: RD223039
- Install a newer package firmware latest version.

Scheduled for release: the end of March, 2017
- Install an older Cheetah System firmware version or older package firmware.
Model: MT-C6 Date: 1-Mar-17 No.: RD223040
Subject: Staple Capacity Prepared by: K. Moriizumi

Service Manual Correction
Top Page > Appendices > 1. Machine Specification > Option Equipment Specifications >
Finisher SR4120 (D3CG) > Stapler
Stapler
Stapling Same Paper Size 65 sheets A4, 81/2" x11” or smaller
Capacity 65 sheets B4, 81/2" x14" or larger
Mixed Paper Size 65 sheets A4 LEF + A3 SEF,
B5 LEF + B4 SEF,
81/2" x11" LEF + 11"
x17" SEF
Top Page > Appendices > 1. Machine Specification > Option Equipment Specifications >
Booklet Finisher SR4130 (D3CH) > Stapler
Stapler
Staples Same Paper Size 65 sheets A4, 81/2" x 11" or smaller
Capacity* 65 sheets B4, 81/2" x 14" or larger
Mixed Paper Size 65 sheets A4 LEF & A3 SEF, B5 LEF &
B4 SEF, 81/2"x11" LEF & 11"
x17" SEF
Booklet Stapling 20 sheets 64.0 ~ 80.0 g/m2
(17.1 ~ 20 lb. Bond)
0
Subject: CC-CERTIFIED IN 2016 Machine Prepared by: T.Suzuki

From: Technical Support Sect, Product Marketing Dept.
This RTB describes the requirements for installing models in the MP 6503/7503/9003
series as a CC-CERTIFIED MACHINES compliant with IEEE Std 2600.2TM-2009
Do the following eleven steps if you want to install the MP 6503/7503/9003 series models
as a CC-CERTIFIED MACHINE compliant with IEEE Std 2600.2TM-2009.
Note: Machines in production are CC-certified beginning in May 2017.
Important: If you perform with accessing SP mode, the machine become the different
condition as when CC certification was attained.
1. Make sure the customer has received the English language Operating Instructions (O/I)
shown in the page 9-11.
Important:
・For installations in the EU market, make sure this is the Ricoh-genuine O/I.
・To ensure that the O/Is are Ricoh-genuine, make sure that the part numbers match
those listed in the table on page 9. Also make sure that the contents are Ricoh-
genuine and there is no suspicious point. (The P/N are normally printed on the back
cover).
・Tell the customer that those manuals evaluated for CC certification are
the manuals listed in The list of Operating Instructions (O/I).
・Tell the customer to see the Online Document Set 1 from the following URL:
https://support-
download.com/services/device/ccmanual/MP6503/en/booklist/int/index_book.htm
https://support-download.com/services/device/ccmanual/MP6503/en/pdf/User.html
https://support-
download.com/services/device/ccmanual/MP6503/en/pdf/DriverInstall.html
https://support-download.com/services/device/ccmanual/MP6503/en/pdf/Oss.html
・Tell the customer to download the Online Document Set 5 (the information about the
authentication based on the CC certification system) from the following URL:
https://support-
download.com/services/device/ccmanual/mp_6503_7503_9003/en/download_admin.
html
https://support-
download.com/services/device/ccmanual/mp_6503_7503_9003/en/download_user.ht
ml
2. Tell the customer to read the “Notes for Administrators: Using This Machine in a
0
Network Environment Compliant with IEEE Std 2600.2TM-2009”.
See the following pages for Step 3 to Step 11.

0
3. Confirm that no suspicious parts or devices are attached to the peripheral.

By comparing the peripheral and the images in "2. Installation" and "Internal Options" in
"MP 6503SP/MP 7503SP/MP 9003SP Machine Code:D223/D224/D225 Field Service
Manual", confirm that no suspicious parts or devices are attached to the USB, LAN, and
SD Card Slot of the peripheral.
By comparing the ADF and the images in "4. Replacement and Adjustment" and "ADF" in
"MP 6503SP/MP 7503SP/MP 9003SP Machine Code:D223/D224/D225 Field Service
Manual", confirm that no suspicious parts or devices are attached to the ADF cable.
4. Install Fax Option Type M25.

By comparing the fax unit and the images in "1. Installation", "Fax Option Type M25", and
"Accessories" in "Fax Option Type M25 Machine Code: D3D5 Field Service Manual",
confirm that no suspicious parts or devices are attached to the fax unit.
Install Fax Option Type M25.

For the detailed installation procedure, see "Fax Option Type M25" in
"1. Installation", Fax Option Type M25 Machine Code: D3D5 Field Service Manual.
5. Hide Administrator Password Change Screen

If the “Program/Change Administrator” screen is displayed at startup,
execute SP5-755-002 (Hide Administrator Password Change Scrn).
6. Setting "Smart Operation Panel mode" to "Secure boot"

In the SP5-748-101 (Op Type Action Setting), set "bit2: Smart Operation Panel mode"
to "1".
7. Setting "Web Service Access Ctrl:Rest WebService (Lower 4bits)" to "on"

In the SP5-848-025 (Web Service Access Ctrl:Rest WebService (Lower 4bits)),
set bit0 to "1".
8. Setting "On Board USB" to "0"

In the SP5-985-002 (On Board USB), set "On Board
USB" to "0".
9. Setting "Auto Update Setting" to "0"

In the SP5-886-111 (Auto Update Setting), set "Auto Update Setting" to "0".
10. Enabling the Encryption Settings

Enable the encryption settings described in service manual, and execute
[Format All Data].
Hand the customer the printout of the encryption key that is printed when enabling the
encryption settings.
11. Check firmware versions.

If the customer requests exactly the same condition as when CC certification was
attained, install the versions shown in the table below. If not, make sure that firmware
0
versions of the machine are the same as or later than the ones in the table.
● If the customer wants to install the machine in the same condition as when CC
Certification was first attained, install the exact versions shown in the table below.
● If the customer wants to install the machine as an equivalent of the condition as when
CC certification was first attained, install the versions shown in the table below or later.
If you are not sure which of these the customer prefers, confirm this with your Sales
department.
0
Firmware versions with which the MP 6503/7503/9003 models first achieved CC-
CERTIFICATION:
0
Firmware Name: Version: Firmware

Number:
System/Copy 1.06 D2235540J
Web Support 1.03 D2235548D
Network Support 16.36 D2235552G
Fax 02.00.00 D2235544C
RemoteFax 03.00.00 D2235545D
Scanner 01.01 D2235547C
Web Uapl 1.02 D2235549C
NetworkDocBox 1.02 D2235550D
animation 1.00 D2235551B
Printer 1.03 D2235554E
RPCS 3.20.14 D2235556B
Font EXP 1.00 D2415581
PCL 1.03 D2235557D
PCL Font 1.09 D2415586
PDF 1.01 D2235560B
PS3 Font 1.17 D2415681
Java VM v12 std 12.47.01 D2235562F
Data Erase Onb * 1.05 D2625244
GWFCU3.8-13(WW) 04.00.00 D2235546E
PowerSaving Sys F.L3.06 D2235543A
M2a_System 1.20 D2411420X
M2a_BLEPlugin 2.12.00 D2411466
M2a_BluetoothSe 1.01 D2411465B
M2a_cspf 2.02.00 D1961430B
M2a_ICCdDisptch 2.12.04 D2411450A
M2a_iWnn 2.3.3 D1961403
M2a_iWnn_Hang 1.0.0 D1961406
M2a_iWnn_Hans 1.0.0 D1961404
M2a_iWnn_Hant 1.0.0 D1961405
M2a_LegacyUI 1.13.1 D2411427P
M2a_MeidaPrtScn 1.15 D2411447N
M2a_NFCPlugin 2.12.00 D2411452
M2a_PrinterInfo 1.10 D2411458L
M2a_PrinterSJob 1.60 D2411446L
M2a_ProgramInfo 1.18 D2411438D
M2a_QRCode_SDC 2.1.2 D2411453F
M2a_QuickCdAuth 2.12.01 D2411468
M2a_SimpleCopy 1.16 D2411443N
M2a_SimpleFAX 1.11 D2411445L
M2a_SimpleScan 1.12 D2411444N
M2a_SmartCopy 1.20 D2411454Q
M2a_SmartFAX 1.17 D2411457M
M2a_SmartScan 1.11 D2411456L
0

Number:
M2a_USBCdPlugin 2.12.00 D2411459
M2a_WEcoInfo 1.06 D2411437F
M2a_WFaxInfo 1.02 D2411435D
M2a_WLanguage 1.06 D2411431H
M2a_WStopKey 1.01 D2411436B
M2a_WTonner 1.05 D2411434G
M2a_zoo 1.04.01 D2411467G
M_1679852032 1.0.4.1(1.8.0 D2411470
.79)
M_1679852544 1.00 D1961459
Engine 1.06:02 D2235127E
ADF 01.000:04 D3AZ5550E
* If the Data Erase Onb version is not the same as shown in the table, contact your
supervisor. (This version is never upgraded).
Ic Key and Ic Ctlr versions with which the MP 6503/7503/9003 models first achieved CC-
CERTIFICATION:
Hardware: Version:
Ic Ctlr 03
Ic Key 01020d0c
If the Ic Key and Ic Ctlr versions are not the same as shown in the table, contact your
supervisor. (This version is never upgraded).
These versions can be confirmed from the operation panel.
MultiLink-Panel
0

Number:
Firmware 1.20 D2411420X
Keymicon 6.11 D2411423
Application Site 1.04.01 D2411467G
Bluetooth Authentication 2.12.00 D2411466
Plugin
BluetoothService 1.01 D2411465B
Change Langs. Widget 1.06 D2411431H
Copy 1.20 D2411454Q
CSPF 2.02.00 D1961430B
Eco-friendly Widget 1.06 D2411437F
Fax 1.17 D2411457M
Fax RX File Widget 1.02 D2411435D
ICCardDispatcher 2.12.04 D2411450A
iWnn IME 2.3.3 D1961403
iWnn IME 1.0.0 D1961404
Chinese(Simplified) Pack
iWnn IME 1.0.0 D1961405
Chinese(Traditional) Pack
iWnn IME Korean Pack 1.0.0 D1961406
LegacyUI type-1 1.13.1 D2411427P
LegacyUIData 1.00 D2235551B
Print/Scan(Memory 1.15 D2411447N
Storage Device)
Printer 1.10 D2411458L
ProgramInfoService 1.18 D2411438D
Proximity Card Reader 2.12.00 D2411459
Support Plugin
Quick Card Authentication 2.12.01 D2411468
Config
Quick Copy 1.16 D2411443N
Quick Fax 1.11 D2411445L
Quick Print Release 1.60 D2411446L
Quick Scanner 1.12 D2411444N
RemoteConnect Support 1.0.4.1(1 D2411470
.8.0.79)
RemoteSupportService 1.00 D1961459
Scanner 1.11 D2411456L
Smart Device Connector 2.1.2 D2411453F
Standard IC Card Plugin 2.12.00 D2411452
Stop Widget 1.01 D2411436B
Supply Info Widget 1.05 D2411434G
0
The list of Operating Instructions (O/I)

<For North America>
Paper Documents
・D223-7206 Read This First
・D195-7543A Notes for Using This Machine Safely
・D223-7238 For Users of This Product
・D219-7457 Notes to Users in the United States of America
・D219-7460 Note to users in Canada
・D256-8998 Note to users
・D223-7235 Start Guide
・D241-7237 SOFTWARE LICENSE AGREEMENT
・D241-7178 NOTICE TO USERS
Online Document Set 1

・D223-7280 About This Machine
・D223-7281 Copy/Document Server
・D223-7282 Fax
・D223-7283 Print
・D223-7284 Scan
・D223-7285 Troubleshooting
・D223-7286 Connecting the Machine/ System Settings
・D223-7287 Security Guide
・D223-7288 Extended Feature Settings
・D223-7289 PostScript 3

・D223-7277 User Guide

・D223-7278 Operating Instructions Driver Installation Guide

・D223-7264 About Open Source Software License

・D146-7587 Notes on Security Functions
・D223-7261 Notes for Administrators:
Using This Machine in a Network Environment
Compliant with IEEE Std 2600.2TM-2009
<For Europe>
Paper Documents
0
・D195-7543A Notes for Using This Machine Safely

・D150-1468A Note to users EU Countries
・D219-7068A Start Guide
・D094-7823 As this machine is not a household appliance,
it does not conform to ErP Directive 2009/125/EC
which was revised in 2013.

・D223-7282 Fax
・D223-7283 Print
・D223-7284 Scan




<For Asia>
Paper Documents
・D223-7236 Notes for Using This Machine Safely
0
・D223-7235 Start Guide


・D223-7282 Fax
・D223-7283 Print
・D223-7284 Scan




Subject: Manual Correction: SC530 Prepared by: K. Moriizumi

SC530-13, -14, -15, -16 are Japan only, and SC530-17, -18, -19 have been added.
The meaning of SC530-17 is the same as SC530-13. The following SC codes have the same
meaning:
SC530-13 -> SC530-17
SC530-14 -> N/A
SC530-15 -> SC530-18
SC530-16 -> SC530-19
Service Manual: Top Page >Main Chapters >Troubleshooting> SC500: Feed, Transport,
Duplex, and Fusing
SC530-13 PFU fan 1 error Japan Only

After the fan turns on, the fan lock signal is checked at 1 sec.
intervals.
 Due to an obstruction or other problem, the lock signal went
HIGH 1.5 s after the fan turned on and remained HIGH for 6
consecutive counts.
 The lock signal should remain LOW during normal
operation.
 The fan stopped and then the machine stopped.
 Fan motor overload due to an obstruction.
 Fan motor connector, harness loose, broken, defective.
 Fan motor defective.
 Inspect the area around the fan for obstructions that could
interfere with the rotation of the fan blades.
 Inspect harness, connector and replace if damaged.
 Replace PFU fan 1.
SC530-14 Paper feed unit fan 2 error Japan Only

intervals.
consecutive counts.
operation.

intervals.
HIGH 1.5 s after the fan turned on and remained HIGH for
6 consecutive counts.
operation.

Note: The machines of this series have four trays in Japan,
and machines in areas outside Japan have three trays. Tray 1
is a tandem tray, but Tray 1 in Japan is smaller.
intervals.
consecutive counts.
operation.
SC530-17 PFU fan 1 error

intervals.
consecutive counts.
operation.
SC530-18 Paper feed unit fan 3 error

intervals.
HIGH 1.5 s after the fan turned on and remained HIGH for
6 consecutive counts.
operation.
SC530-19 Paper feed unit fan 4 error

Note: The machines of this series have four trays in Japan,
and machines in areas outside Japan have three trays. Tray 1
is a tandem tray, but Tray 1 in Japan is smaller.
intervals.
consecutive counts.
operation.
Reissued: 22-Nov-17
Model: MT-C6 Date: 17-Nov-17 No.: RD223043a
RTB Reissue
The items in bold italics were corrected or added.
Subject: Parts Catalog Correction: Operation Panel PCBs Prepared by: K. Moriizumi
Old part New part Description Q’ty Int Page Index

number number
D2411523 D2965430 PCB:CHEETAH_G2:ONE_COMON:ASS'Y 1 XX 3 10
(EU/NA/AA/KOR//TWN)
D2411535 XX 3 11
D2411523 D2965431 PCB:CHEETAH_G2:ONE_COMON:ASS'Y 1 XX 3 10
(CHN)
D2411536 XX 3 11
Change/Reason:
Two Operation Panel PCBs have been combined into one PCB.
Subject: Parts Catlog Correction: FCU Prepared by: K. Moriizumi

Old part New part Description Q’ty Int Pag Index

number number e
D1675630 PCB:GWFCU-IF14E:ASS'Y 1 - 2 2
D2238221 FAX CONTROL UNIT:SERVICE PARTS:NA 1 - 2 8
D2238222 FAX CONTROL UNIT:SERVICE PARTS:EU/CHN/AA 1 - 2 8
D2238223 FAX CONTROL UNIT:SERVICE PARTS:TWN 1 - 2 8
Change/Reason:
Parts Catalog correction.
Subject: Manual Correction: SC663, SC900 Prepared by: K. Moriizumi


Descriptions of SC663-00 and SC900-00 were missing from the service manual.
Please refer to the SC663-00 and SC900-00 descriptions below.
SC663-00 D IOB reset error

The IOB rest signal was detected abnormal.
 There is an electrical noise from the inside of machine.
 IOB defective.
 Cycle the main power off/on.
 Replace IOB.
SC900-00 A Electric counter error

The electric total counter value is out of specification.
Error is detected when increasing the total counter.
 Unexpected NV-RAM is attached.
 NV-RAM defective.
 NV-RAM data corrupted.
 Data written to unexpected area because of extra factor etc.
 The count requested by the SRM on receiving PRT is not
completed.
Replace the NV-RAM
Subject: Trouble shooting: Smart Operation Panel Issues Prepared by: Y. Taniguchi
Notice: There are two types of electrical board construction in SOP for this model (1 board
type and 2 boards type).
Troubleshooting for the Smart Operation Panel (2 boards type)

No Symptom Cause Solution
1 Both the Smart Operation HW The Smart Operation Panel 1. Reconnect the USB cable
Panel and the blue LED on the cannot be supplied with between the BiCU and
operation panel do not turn on. electrical power. the Smart Operation
Panel.
2. Replace the USB cable.
3. Replace the Main board.
4. Replace the Sub board.
5. Replace the BiCU.
2 The Smart Operation Panel HW The Smart Operation Panel 1. Reconnect the LCD I/F
does not turn on, but the blue can be supplied with cable.
LED on the operation panel electrical power (blue LED 2. Replace the LCD unit.
turns on. lamp), but nothing can be 3. Replace the Sub board.
displayed on the LCD. 4. Replace the LCD I/F
cable.
3 A splash (blue) screen or SW The Smart Operation Panel 1. Update the Cheetah
“Please wait” message stays HW and LCD can be supplied System firmware to the
on the display. with electrical power, but latest version in recovery
software issues occur mode.
during the boot-up 2. Do a factory reset.
sequence. 3. Replace the Main board.
Firmware or eMMC data on
the Main board is
defective.
HW: Hardware issue, SW: Software issue

Troubleshooting for the Smart Operation Panel (1 board type)

No Symptom Cause Solution
1 Both the Smart Operation HW The Smart Operation Panel 1. Reconnect the USB cable
Panel and the blue LED on the cannot be supplied with between the BiCU and
operation panel do not turn on. electrical power. the Smart Operation
Panel.
2. Replace the USB cable.
3. Replace the Board.
Replace the BiCU.
2 The Smart Operation Panel HW The Smart Operation Panel 1. Reconnect the LCD I/F
does not turn on, but the blue can be supplied with cable.
LED on the operation panel electrical power (blue LED 2. Replace the LCD unit
turns on. lamp), but nothing can be 3. Replace the Board
displayed on the LCD. 4. Replace the LCD I/F
cable.
3 A splash (blue) screen or SW The Smart Operation Panel 1. Update the Cheetah
“Please wait” message stays HW and LCD can be supplied System firmware in
on the display. with electrical power, but recovery mode.
software issues occur 2. Do a factory reset.
during the boot-up 3. Replace the Board.
sequence.
Firmware or eMMC data on
the Board is defective.
HW: Hardware issue, SW: Software issue

Components to Check during Troubleshooting

1. Main board (2 boards type only)
2. Sub board (2 boards type only)
3. Board (1 board type only)
4. USB cable
5. Connection between USB cable and Board or Sub board

6. Connection between USB cable and BiCU
7. LCD unit
8. LCD I/F cable

How to distinguish the type of electrical board construction

PCB construction type is distinguishable from the prefix (4 digits) of SOP parts number
shown on SOP back side. “D196”, “D223”, “D241”, “D261”, “D263”, ”M0AJ” and “D296” are
two PCBs type. Others are One PCB type.
[Example for One PCB type]

Subject: SC555 occur due to wrong size of thermistor bracket Prepared by: K.Yamamoto
SYMPTOM
SC555 occurs.
CAUSE
The bracket for the side/rear internal thermistor is not the optimum size, which prevents the
thermistor from contacting the hot roller correctly. As a result, the machine cannot detect the
correct temperature of the hot roller.
SOLUTION
Replace the bracket with the modified one (D2234195)
Old part New part Description Q’ty Int Note

number number
D2234196 D2234195 BRACKET:THERMISTOR:INNER 1 X/O -
BACK
Note: The new bracket has a blue paint mark (initial lot) or has an additional hole
(subsequent lots).
Old (B0654422) New (D2234195)
or
Cut-in Serial Numbers:

Applied to the production line from December 2016
Model: MT-C6 Date: 8-Feb-18 No.: RD223048
Subject: DO NOT install Legacy UI firmware v1.20 Prepared by: T. Kiyohara

IMPORTANT Notice about Legacy UI Firmware v1.20
 DO NOT install the following Legacy UI firmware on machines in the field:

 This is because with this version, the following symptoms occur with the Smart
Operation Panel when Legacy mode is used.
- Cannot access user settings.
- Legacy application cannot boot-up.
- "Please wait" remains displayed.
Affected models: Met-C2abcdeyz, Met-C2.1abcdeyz, Met-P2, Cor-C1.5, Cor-P1.5, Brz, Ch-
C2, Gim-MF1.5, Gr-C2, Gr-C3, Le-C1 and Mt-C6
 To avoid this, install Legacy UI v1.19 or older.

Reissued：2-Nov-18
Model: MT-C6 Date: 9-Oct-18 No.: RD223049a
RTB Reissue
The items in bold italics in red were corrected or added.
Subject: Service manual Revision -Capturing Debug Logs- Prepared by: A. Shigeta
From: 2nd Technical Support Sect., Service Strategy Dept

Log capturing information was corrected and added in red in the following section of the
Service Manual:
6. System Maintenance > Capturing Debug Logs
Overview
With this feature, you can save debug logs that are stored in the machine (HDD or operation panel)
on an SD card. This function allows the Customer Engineer to save and retrieve error information
for analysis. The Capturing Log feature saves debug logs for:
• Controller device log including operation log
• Engine device log
• Operation panel log
• FCU device log
• In older models, a technician enabled the logging tool after a problem occurred. After that,
when the problem had been reproduced, the technician was able to retrieve the debug log.
• However, this new feature saves the debug logs whenever a problem occurs, and then this log
can be saved to an SD card.
• You can retrieve the debug logs with an SD card without a network.
• Analysis of the debug log is effective for problems caused by the software. Analysis of the
debug log is not valid for the selection of defective parts or problems caused by hardware.
• Make sure to shut down and reboot the machine once before retrieving the Debug Logs.
Otherwise, the latest settings may not be collected when the debug logs are retrieved.
Reissued：2-Nov-18
Types of debug logs that can be saved

Destination (maximum storage
Type Storage Timing
capacity)
Controller • Saved at all times HDD (4 GB). Compressed when
debug log (GW written to an SD card from the HDD
debug log) (from 4 GB to about 300 MB)
Controller HDD (4 GB) or SD card connected
device log to the service slot.
including When the data gets over 4.0 GB,
operation log the older data is deleted.
• When an engine SC occurs
• When paper feeding/output stop by HDD (up to 300 times)
Engine debug
jams HDD or SD card connected to the
device log
• When the machine doors are opened service slot (Up to 300 times)
during normal operation
• When a controller SC occurs
• When saving by manual operation with
Operation panel (400 MB /Up to 30
the Number keys and the Reset key
times)
Operation (Press “Reset”, “0”, "1” and “C” (hold for
When updating the firmware for the
panel debug 3 seconds))
operation panel, the debug logs are
log • When the operation unit detects an
erased.
error
Memory in the operation panel.
• When the operation panel detects an
error
• When a specified amount of FCU device
log is stored in the FCU. If fax application HDD or SD card connected to the
FCU device log
is unavailable (e.g. not installed), the service slot
machine does not transfer the log.
Debug logs are not saved when:

• Memory is being erased
• Data encryption equipment is being installed
• Firmware configuration is being changed
• There is a power outage (power cord disconnected accidentally)
• The machine is shutdown normally with the power switch and data write to the HDD cannot be
completed. For example, when shutdown starts immediately after a paper jam occurs or the front
door is opened or closed, the machine needs about 5 sec. to save the debug log after the machine
Reissued：2-Nov-18
stops completely.
• Power supply to the HDD is off because of energy saving (engine OFF mode /STR mode)
• When one of the following SCs occurs: SC672, SC816, SC819, SC878, SC899, SC859, SC860,
SC863, or SC864
The following logs are not saved:

• Logs related to the energy saver mode (Engine-off, suspend-mode, or other cases)
- Network communication log
- Logs related to NRS
- IP-FAX log
- Access log for unauthorized users (guests)
• HTTP session timeout log
• Auto log-out log
• IC card related log
• Authorization for Fax
The default save destination is the HDD. Except when it cannot be saved to the HDD for some
reason, there is no need to change from the HDD to an SD card.
If you want to change the save destination to an SD card, do the following.
1. Set SP5-858-002 (Collect Machine Info: Save To) to ”1 (SD)”.
2. Execute SP5-858-003 (Collect Machine Info: Make Log Trace Dir) to make a folder for the log
in the SD card.
3. Turn the power switch OFF and ON.
• It is recommended to use the SD card (8 GB) provided as a service part. The part number of the
SD card that is registered as a service part is "B6455040".
Operation Log Security

The following operation logs related to security are never saved.
• User ID
• Password
• IP address
• Telephone number
• Encryption key
• Transition to SP mode
The following operation logs are never saved.
• Number keys (0 to 9) on the operation panel
Reissued：2-Nov-18
• Soft keyboard on the touch panel display
• External keyboard
Retrieving Debug Logs

Retrieve debug logs to identify the date of occurrence and details about problems.
• Analysis of the debug log is effective for problems caused by the software.
• Analysis of the debug log cannot identify defects in parts or problems caused by hardware.
Procedure for Retrieving Device logs via Operation Panel
• Retrieve device logs to identify the date of occurrence of the problems and to find details of the
problems.
• e.g.: At around 8:00 am on March 10, an engine stall occurred. The operation panel does not
respond. Turn the main power supply off / on.
• Analysis of the device log is effective for problems caused by the software. Analysis of the
device log is not valid for the selection of defective parts or problems caused by hardware.
1. Insert the SD card into the slot on the left side of the operation panel or the service slot.
It is recommended to use the SD card (2 GBs* or 8 GBs**) provided as a service part. This is
because the log data can be acquired much faster than when using commercially available SD
cards.
• Format the SD card by using SD Formatter from Panasonic before copying the logs: https://
www.sdcard.org/downloads/formatter_3/ (free software)
• Insert the SD card into the machine's service slot instead of the SD slot on the side of the
operation panel.
* The part number of the SD card with 2 GBs that is registered as a service part is "B6455030".
Reissued：2-Nov-18
** The part number of the SD card with 8 GBs that is registered as a service part is "B6455040".
2. Turn ON the main power then Enter SP mode.
3. Enter SP mode.
4. Specify the date that the problem occurred in SP5-858-101 (Occurrence Date) by setting it
to the year -month-day calendar format.
• For example, if a problem occurred on February 1. 2015, the date should be set to
“20150201”, as shown above.
• Be sure to confirm the date when the problem occurred before obtaining the logs.
5. Specify the number of days to collect the logs in SP5-858-102(Days of Tracing).
• “2” is set by default, which is the minimum needed for investigating the problem.
• A value of “1” to “180” can be set.
6. Execute SP 5-858-111 (Acquire All info & Logs) to copy all of the log types to an SD card. It
is possible to obtain the logs separately by the following SPs.
SP Function
5857-103 SP5-858- All debug log
111 All of the information and logs that are collected by executing the SPs
from SP5-858-121 to SP5-858-145, and SMC.
SP5-858-121 Configuration page
SP5-858-122 Font page
SP5-858-123 Print settings list
SP5-858-124 Print Error log
SP5-858-131 Fax information (whether the fax destinations are included or not
depends
on the setting of SP5-858-103.)
SP5-858-141 Controller log, engine log, operation panel log, FCU, and SMC.
5857-104 SP5-858-
Controller debug log
142
5857-105 SP5-858-
Engine debug log
143
5857-107 SP5-858-
Operation panel log
144
SP5-858-145 FCU log
SP5-992-001 SMC
Reissued：2-Nov-18
7. After executing the SP for copying the information and/or logs, a confirmation screen will
appear. To proceed with obtaining the information and/or logs, tap "Execute". When the transfer is
finished, the machine will display "Completed" on the operation panel.
• The length of time needed to transfer the debug log data can be affected by the type and
format of the SD card. Formatting the SD card with Panasonic SD Formatter (freeware) is
recommended.
Transfer time may be affected by the type or format of the SD card. The approximate time required
for the transfer of the following debug logs are:
• Controller device log (GW device log): 2 to 20 min.
• Engine debug device log: 2 min.
• Operation panel device log: 2 to 20 min.
If the estimated time is not calculated due to an error, an error code will be displayed.
Error Code Description
-1 Other.
No SD card is inserted in the service slot or in the SD slot on
-2 the side of the operation panel. In this case, insert an SD card
into either of the SD slots.
The SD card is locked. In this case, unlock the SD card, as
-3
shown below.
Reissued：2-Nov-18
[A]: Unlocked, [B]: Locked

1. Make sure that the SD card access LED is off, then remove the SD card.
The process of obtaining logs fails in the following cases:

- When the size of the logs to obtain exceeds the amount of space available on the SD card.
- When the SD card is removed while the logs are being copied to it.
- When the SD card is not formatted.
If you see the "Failed" message, remove the SD card, cycle the machine off/on, and then repeat
this procedure from Step 2.
Procedure for Retrieving Device logs via Web Image Monitor

1. Access the following URL and logon as an administrator:
http://[IP address or host name]/web/entry/df/websys/direct/getSysInfo.cgi
2. Specify the date that the problem occurred and the number of days to download the logs.
If the fax destinations need to be included in the fax information, set "On" as "Obtain Fax
Destination(s) Information". Then click "Download".
Reissued：2-Nov-18
• "3" is set by default for "Number of days, including date fault occurred, to obtain". However "2",
which is the minimum needed for investigating the problems, is recommended for reducing the
downloading time.
• "Obtain Fax Destination(s) Information" is set to "Off" by default.
3. The confirmation screen will appear and the information and/or logs will start downloading. To
proceed to download the information and/or logs, wait for the open-or-save dialog to appear.
• To cancel downloading, click "Cancel".

• To reconfigure some settings, click "Download again".
• Operation panel when downloading the logs:
4. After a while, the open-or-save dialog will appear. Specify where to download and save the file.
Reissued：2-Nov-18
The debug logs are saved with the following file names. These names are the same as the files
downloaded with SD card.
Debug logs are saved with the following file names.
Debug Log Filename Format
Controller(GW /LogTrace/[the model number]/watching/[yyyymmdd_hhmmss]_[a unique
) value].gz
Controller log
(mmesg)
Engine device
/LogTrace/[Machine Serial]/engine/[yyyymmdd_hhmmss].gz
log
Operation
/LogTrace/[the model number]/opepanel/[yyyymmdd_hhmmss].tar.gz
panel log
/LogTrace/[the model number]/smc/[the model
SMC
number]_[5992XXX]_[yyyymmdd]_[hhmmss].csv
Configuration /LogTrace/[the model number]/gps/ConfigrationPage/ ConfigrationPage_
page [yyyymmdd_hhmmss].csv
• /LogTrace/[the model number]/gps/FontPage/FontPage_PCL_[the page
number]_[yyyymmdd_hhmmss].jpg
• /LogTrace/[the model number]/gps/FontPage/FontPage_PDF_[the page
Font page
• /LogTrace/[the model number]/gps/FontPage/FontPage_PS_[the page
• /LogTrace/[the model
number]/gps/PrintSettingList/PrintSettingList_RPGL_[yyyymmdd_hhmmss].txt
Print settings
• /LogTrace/[the model
list
number]/gps/PrintSettingList/PrintSettingList_RTIFF_[yyyymmdd_hhmmss].cs
v
Error log /LogTrace/[the model number]/gps/ErrorLog/[yyyymmdd_hhmmss].csv
Fax
/LogTrace/[the model number]/faxreport/[yyyymmdd_hhmmss].csv
information
FCU debug log /LogTrace/[Machine Serial]/fculog/[yyyymmdd_hhmmss].gz
Reissued：16-Jan-19
RTB Reissue
The items in bold italics were corrected or added.
Subject: Installing Procedure of Etra Filter Unit Prepared by: K. Moriizumi
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
For the model MT-C6a/c only. (MP 6503 and MP 7503)
The extra filter unit has been added to match the new BAM regulation for European
models.
Please refer to the following procedures for the additional installation from the January
2019.
Accessory Check
The additional accessories inside of the tray 1 as below.
Check the accessories and their quantities against the list:

No. Description Q’ty
1. Extra Filter Cover 1
2. Bracket 1
3. Screw 1
4. Extra Filter Unit 1
3
4
Installation extra filter unit
1. Remove the filter cover. (2 screws)
2. Attach the scur bracket (1 screw).
3. Attach the extra filter unit. (1 screw and 1 hock)

4. Attach the extra filter cover. (2 screw)

Subject: Service manual Revision -Memory specification- Prepared by: A. Shigeta


Memory information was corrected in red in the following section of the Service Manual:
1. Machine Specifications > General Specifications
Copier
Specification
Memory 4 GB 2 GB
HDD Capacity 320 GB
subject: DO NOT install Legacy UI v1.23 Prepared by: T. Kiyohara

IMPORTANT Notice about Legacy UI v1.23
 DO NOT install the following Legacy UI firmware on machines in the field.

Firmware version P/N
Legacy UI 1.23 D2411439_for EDC
Affected models:
Brz-MF1/Ch-C2/Ch-C2Pro/Cor-C1.5/Cor-P1.5/Gim-MF1.5dM/Gr-C2_ch/Gri-C3/Lef-
C1b/MT-C6/Met-C2.1abyz/Met-C2.1cde/Met-C2abyz/Met-C2cde/Met-P2(EXP)
 This is because there is a bug with the operation panel feature.

Specifically:
With firmware combination #3 below, the Home button is not displayed, making it
impossible to switch between applications.
Comb. CheetahSystem LegacyUI Result

1 1.30 or older 1.22 or older Good
2 1.31 or newer 1.22 or older Good

3 1.30 or older 1.23 or newer Problem occurs
4 1.31or newer 1.23 or newer Good
 To ensure this does not occur, downgrade the Legacy UI to ver. 1.22. Update the
Cheetah System to 1.31 or newer.
Reissued: 22-Jul-19
Model: Martini-C6 Date: 25-Jun-19 No.: RD223053a
RTB Reissue
The items in bold italics were added.
Subject: Parts Catlog Correction: CTL board and Firmware Prepared by: Akira Shigeta
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
The controller boards have been changed with the System/Copy firmware.
Old part New part Description Q’ty Int

number number
D2235330 D2235334 PCB:SERVICE:CTL:M-C6_A_EXP 1 O/O
D2235331 D2235335 PCB:SERVICE:CTL:M-C6_C_EXP 1 O/O
D2235332 D2235336 PCB:SERVICE:CTL:M-C6_E_EXP 1 O/O
And System/Copy Firmware Version has been changed as below.

D2235540 -> D2235565
Version 1.17 Version 1.18
Caution
There is interchangeability between the new CTL board and the firmware.
Old System/Copy firmware (version 1.17) cannot be used for new CTL board.
If you use a new CTL board, do not downgrade the System/Copy firmware to version 1.17.
If the old System firmware is installed to the new CTL board, SC878 (TPM authentication
error) will occur.
If SC878 occurs after downgrading the firmware, the CTL board has to be replaced to
solve the SC878.
Change/Reason:
An IC on the CTL board has been discontinued. The new IC is not compatible with the old
one and required a firmware change.
Reissued: 22-Jul-19
Model: Martini-C6 Date: 25-Jun-19 No.: RD223053a
Cut-in S/N:
NA
Model Cut-in S/N
D223-17 G659C500001
D224-17 G669C400397
D225-17 G679C500001
EU
Model Cut-in S/N
D223-67 TBD
D224-67 G669C570001
D225-67 G679C570001
AA
Model Cut-in S/N
D223-29 G659C550001
D224-29 G669C550001
D225-29 G679C550001
CHN
Model Cut-in S/N
D223-21 G659C520001
D224-21 TBD
D225-21 G679C520001
TWN
Model Cut-in S/N
D223-19 G659C510001
D224-19 TBD
D225-19 TBD
Model: MT-C6 Date: 19-Sep-19 No.: RD223054
Subject: Service manual Revision -SC720-80- Prepared by: A. Shigeta


The description in red for SC720-80 was corrected in the following section of the Service
Manual:
7. Troubleshooting > SC700: Peripherals
SC 700: Peripherals
SC720-80 D Overload protection circuit error 3 (3K/2K Finisher)
A blown fuse interrupted the overload protection circuit.
• Interlock power circuit harness, switch is loose, broken, defective.
• Motor harness, connector is loose, broken, or defective.
• Solenoid harness, connector is loose, broken, or defective.
• Solenoid defective.
• Motor defective.
• Inspect the interlock power protection circuit harness, connector, and
confirm that switch is installed correctly.
• Inspect all motor, solenoid harnesses, connectors and replace if
damaged.
• Use SP6007 (ADF Input Check) and SP6008 (ADF Output Check) to
check the operation of all finisher motors, solenoids and replace if
defective.
• Inspect main board harnesses, connectors.
• Replace ADF main board.
Subject: Service Manual Revision -Fusing SC Clear- Prepared by: A. Shigeta

From: OC Technical Support Sect., Service Strategy Dept

The descriptions in red are corrected in the following section of the Service Manual:
4. Replacement and Adjustment > Before You Begin
Important SP Codes: Machine Information, Servicing

Here are quick summaries of SP codes that give you useful information about the
machine, and some common SP codes you will need during the maintenance.
Commonly Used During Servicing
Item SP No. Function
Fusing SC clear 5810 Fusing unit SC errors disable the machine until the
problem is corrected. Do this SP to release the machine
interface for servicing. Execute the CE reset by entering
and exiting the SP mode. After exiting the SP mode, power
cycle the machine.
7. Troubleshooting > Self-Diagnostic Mode
Service Call Codes
Service Call Conditions

Level Display How to reset
A Fatal error. The SC is displayed on the Execute CE reset with SP5810 by
operation panel, and the machine cannot be entering and exiting the SP mode, and
used (safety related SC). then cycle the machine off/on power
cycle the machine.
B When a function is selected, the SC is Cycle the machine off/on. Power cycle
displayed on the operation panel, and the the machine.
machine cannot be used.
C No display on the operation panel, and the Count only logging.
machine can be used.
D The SC is displayed on the operation panel, Cycle the machine off/on. Power cycle
and the machine cannot be used (machine- the machine.
error SC).
7. Troubleshooting > Service Call Conditions
Service Call Conditions

There are 4 levels of service call conditions.
Level Definition Reset Procedure
A Fusing unit SCs displayed on the This is a fatal error. The machine cannot
operation panel. The machine is disabled. be used until the service technician
The user cannot reset the SC. releases it for servicing with SP5810
excuses CE reset by entering and exiting
the SP mode, solves the problem, and
then cycles the machine off/on power
cycle the machine.
B SCs that disable only the features that use Turn the main power switch off/on.
the defective item. Although these SCs are Power cycle the machine.
not shown to the user under normal
conditions, they are displayed on the
operation panel only when the defective
feature is selected.
C SCs that are not shown on the operation Logging only. The SC code is logged but
panel. They are internally logged. not displayed.
D Cycling the machine off/on resets SCs Cycle the machine off/on Power cycle the
displayed on the operation panel. These machine with the power switch.
are re-displayed if the error occurs again.
7. Troubleshooting > SC540 to SC545
Before You Begin

This section is a summary of some of the most common fusing unit SC codes that require
your attention.
• These are fatal fusing unit errors. Once one of these SC codes appears, the machine
cannot be used until the service technician releases it for servicing with SP5810 clears
the error by entering and exiting the SP mode, solves the problem, and then cycle the
machine off/on power cycle the machine.
• There are three machines in this series (D223, D224, and D225). Make sure all
replacement parts are the correct ones for the machine you are servicing.
Subject: Part number for Developer Type 24 Prepared by: A. Shigeta

Applied models: MT-C1/C2/C3/C3.5/C4/C5/C6

Change: The service part number for the developer was changed.
Reason: The developer for the NA market will be supplied from RCL.
Old part New part Description Q’ty Int Target Destination

number number
B0649645 B0649640 DEV TYPE 24 BK PRT 1 O/O NA
Subject: Service Manual Revision: NVRAM replacement Prepared by: A. Shigeta

procedure

The description for the NVRAM replacement procedure was corrected, marked in red, in
the following section of the Service Manual:
4. Replacement and Adjustment > PCBs, HDD
BICU NVRAM
1. Refer to the SMC report provided with the machine at installation.
2. Do SP5990-001 to print out a complete, current SMC report.
3. Turn the machine off.
4. Remove the SD card slot cover, insert an SD card in SD Card Slot 2, and then turn the
machine on.
5. Do SP5824-001 (NVRAM Data Upload) to copy the data from NVRAM onto the SD
card.
6. Turn the machine off, and then unplug the machine from its power source.
7. Remove the upper rear cover and controller box cover. page 488
8. Remove the BICU. page 872
9. Replace the old NVRAM on the BICU with the new NVRAM.
10. Connect the machine to its power source, and then turn the machine on.
11. Open SP5131, and then select your location.
12. Enter the ID number for the new NVRAM.
• This is not the same number entered for the NVRAM with SP5811-04 (Machine Serial
Number Set – Set BCU).
• You have to enter the same number as SP5811-04 (Machine Serial Number Set - Set
BCU).
• Contact your supervisor for instructions on how to procure and enter this number. If
this number is not entered correctly, the machine will return SC195-00 or display
“Fusing Unit Setting Error.”
13. Power cycle the machine.
14. Insert into SD Card Slot 2 the SD card with the data you copied earlier with SP5824,
and then do SP5825 (NVRAM Download) to download (copy) the data to the new
NVRAM.
15. Turn the machine off and remove the SD card from SD Card Slot 2.
16. Turn the machine on.
17. Use the User Tools and SP code settings as needed.
18. Power cycle the machine to enable the settings.
Subject: SC540 occur due to gear defect Prepared by: K.Yamamoto

From: Overseas info.Sect., OPQuality Management Dept.
SYMPTOM
SC540 (Fusing web motor error) occurs.
Affected machines:
January to March 2020 production
Note:
The characteristic of the symptom which is caused by gear:
- The symptom may occur right after installation but not for old machine.
- The rotation of the gear (B0654223) is slow and the gear is tight to remove from shaft.
CAUSE
The size of the fusing web motor gears was not controlled strictly enough. As a result, the
internal diameter of some gears may be larger than expected in some machines from the
affected production months.
SOLUTION
Replace the fusing web motor gear (P/N B0654223).
Subject: Service manual Revision -SP1-001-011- Prepared by: A. Shigeta


The description in red for SP was corrected in the following section of the Service Manual:
Appendices > 3. Controller SP Mode Tables > Printer Service Menu
SP1-XXX (Service Mode)

1001 [Bit Switch]
1-001-011 Bit Switch B 0 1
bit1 Print job interruption Does not Allow
allow interruption
interruption
0 (default): Print jobs are not interrupted. If a job is promoted to the top of
the print queue, it will wait for the currently printing job to finish.
1: If a job is promoted to the top of the queue, it will interrupt the currently
printing job and start printing immediately.
Subject: Service manual Revision -Drum Heater- Prepared by: A. Shigeta

The description in red was corrected in the following section of the Service Manual:
2. Installation
Installation Flow
No. Step
Before Power On
1 Remove Tapes and Shipping Materials
2 Attach Power Cord to Machine
3 Remove Development Unit
4 Load Developer
5 Re-install Development Unit
6 Set Toner Bottle
7 Set Tandem Tray for A4 or LT Paper
8 Level the Machine
9 Attach Cleaning Cloth Holder
10 Connect Drum Heater, Tray Heater (Optional)
11 Load Paper, Attach Decals
12 Attach Nameplate
The description in red has been deleted from the following section of the Service Manual:
2. Installation > Installation Procedure
Connect Drum Heater, Tray Heater (Optional) .

The drum heater and tray heater prevent moisture from gathering on the surface of the
drum and in the paper feed trays. Connect these heaters this heater in an environment
where humidity is extremely high or where there are wide and rapid changes in
temperature that could form condensation inside the machine.
1. Loosen (do not remove!) the bottom screws of the rear upper cover [A].
2. Disconnect the rear upper cover at the right rear corner [A] and left rear corner [B].
3. Remove rear upper cover
4. Now, remove the rear lower cover.
5. At the right, lower corner [A]:

・ Loosen shoulder screw [1].
・Remove screw [2].
6. At the left, lower corner [B]:

・Loosen shoulder screw [3].
・ Remove screw [4].
7. Remove the rear lower tray.
8. At the left lower corner [A], locate the heater connectors [1] and [2].
9. Free the heater connectors [1] and [2] [A], and then locate their connection points on
the corner of PSU [B].
10. Connect both harnesses.
11. If you want the anti-condensation heaters to remain on at all times, detach the third
harness from the bundle, then connect to the same PCB at CN930.
Subject: EEPROM verify error (SC669-36) may occur due to over- Prepared by: Shinji Aoki
writing in EEPROM
From: Service and Support Strategy Promotion Department
SYMPTOM
SC669-36 (EEPROM: Verify Error) may occur.
Note:
- If this SC occurs, the latest fusing web counter data is not retained in the EEPROM (NVRAM
mounted on the BICU).
- As a result, if the “Replacement Required Soon: Fuser Cleaning Unit: Web” message appears
together with or after the SC, it will continue to appear even after a new web roller is installed.
Affected models:
MP 6503SP(D223), MP 7503SP(D224), MP 9003SP(D225)
CAUSE
The specific combination of the performance variability of the EEPROM and working
condition of the machine can allow the data volume of the web counter to exceed the limit
of the EEPROM’s retention area used for web counter data.
Note: Even in cases where this limit is exceeded, the other functions of the retention area
continue to work normally.
SOLUTION
1. Update the Engine firmware to Ver.1.12:02 (Firmware No.: D2235127L) or newer.
2. If SC669-36 occurs or the message “Replacement Required Soon: Fuser Cleaning
Unit: Web” continues to appear even after a new web roller is installed, do the
PROCEDURE below.
PROCEDURE
1. Replace the EEPROM (BICU NVRAM) according to Section 4 of the Service Manual
("Replacement and Adjustment > BICU NVRAM").
Skip Step 2 if the web roller is being replaced but the machine is not used after
installing the roller.
2. Measure the diameter of the winding roller.
1) Open the front door of the machine and pull out the fusing unit along its support
rails.
2) Remove the web unit [A].
Note: The web unit can be removed without removing the fusing unit from the machine.
3) Remove the upper cover and measure the diameter of the winding roller with a ruler.
3. Enter the value for the “Fusing web used area” into SP1-902-001.
1) Choose a value close to the diameter of the winding roller from column [A] in the
attached table.
2) Check the corresponding value in column [B] (“Fusing web used area”) and enter
this value into SP1-902-001.
Important: If the web roller is being replaced but the machine is not used after
installing the roller, enter a value of “zero” into this SP (in accordance
with the Web Unit Re-assembly procedure in Section 4 of the Service
Manual).
Example:
If the diameter of the winding roller is 13.4 mm:
- Choose "13.5" from column [A].
- This corresponds to "9" in column [B].
- Input a value of "9" into SP1-902-001.
Diameter of the Fusing web used Diameter of the Fusing web used
winding roller [A] area [B] winding roller [A] area [B]
[mm] [%] [mm] [%]
8.5 1 25.5 50
9.0 1 26.0 52
9.5 2 26.5 55
10.0 3 27.0 57
10.5 3 27.5 59
11.0 4 28.0 61
11.5 5 28.5 63
12.0 6 29.0 66
12.5 7 29.5 68
13.0 8 30.0 70
13.5 9 30.5 72
14.0 10 31.0 75
14.5 12 31.5 77
15.0 13 32.0 79
15.5 14 32.5 81
16.0 16 33.0 83
16.5 17 33.5 85
17.0 19 34.0 88
17.5 20 34.5 90
18.0 22 35.0 92
18.5 23 35.5 94
19.0 25 36.0 97
19.5 26 36.5 99
20.0 28 37.0 101
20.5 30 37.5 103
21.0 32 38.0 106
21.5 33 38.5 108
22.0 35 39.0 110
22.5 37 39.5 112
23.0 39 40.0 114
23.5 41 40.5 116
24.0 44 41.0 119
24.5 46
25.0 48

MP 9003 RTB R-Martini-C6

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Technical Bulletin PAGE: 1/3

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

3. Added an SP setting for enabling or disabling the "Screen Monitoring" function.

4. When executing a Firmware configuration task via Device Manager NX

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: Inserter_CFEEDER_E Prepared by: K. Moriizumi

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: LCT_MAUI-E Prepared by: K. Moriizumi

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

"Device management > Configuration > Security > IEEE 802.1X":

"Device management > Configuration > Security > SSL/TLS":

This firmware is dependent on Printer firmware v1.01 (D2235554C) or later, so

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: PowerSaving Sys Prepared by: K. Moriizumi

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: XPS Prepared by: K. Moriizumi

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: animation Prepared by: K. Moriizumi

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: PDF Prepared by: K. Moriizumi

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: PS3 Prepared by: K. Moriizumi

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: RPCS Prepared by: K. Moriizumi

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected

Subject: Firmware Release Note: Inserter_CFEEDER_F Prepared by: K. Moriizumi

Version Program No. Effective Date Availability of RFU

Version Modified Points or Symptom Corrected