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Echnical Ulletin: Reissued: 07-Mar-17

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Technical Bulletin PAGE: 1/1

Reissued: 07-Mar-17
Model: Brz-P1 Date: 23-May-16 No.: RM281002c
RTB Reissue
lics have
Subject: FirmwareTRheleea
item s intebold
se No ita
: Engine
been corrected or added.
Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the Engine.

Version Program No. Effective Date Availability of RFU


01.05:01 M2815830A May 2016 production Available
01.04:01 M2815830 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


01.05:01 Symptom corrected:
The machine may freeze with "printing" displayed on the operation panel.
01.04:01 1st Mass production

HC model for USA/Europe


Version Program No. Effective Date Availability of RFU
01.05a:01 M2815830A_LR0817 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


01.05a:01 1st Mass production
Technical Bulletin PAGE: 1/1
Reissued: 09-Nov-16
Model: Brz-P1 Date: 23-May-16 No.: RM281003c
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Engine(IPU) Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the Engine (IPU).

Version Program No. Effective Date Availability of RFU


1.04:04 M2815810C November 2016 production Available
1.03:04 M2815810B June 2016 production Available
1.02:04 M2815810A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


1.04:04 Symptom corrected:
- Attempting to resolve an SC by power cycling the machine OFF/ON may cause an
SC991.
- Serial number information stored in SP5-811-001 is corrupted and the
following may not work:
- @Remote registration via external appliances
- User authentication in SDK application
1.03:04 Symptom corrected:
SC670 may occur after running approximately 3500 jobs keeping the power ON
continuously and not entering energy saver mode.
1.02:04 1st Mass production
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 23-May-16 No.: RM281006
.
Subject: Firmware Release Note: NetworkDocBox Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the NetworkDocBox.

Version Program No. Effective Date Availability of RFU


1.00 M2815754B 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


1.00 1st Mass production
Technical Bulletin PAGE: 1/1
Reissued: 11-Jan-17
Model: Brz-P1 Date: 23-May-16 No.: RM281007b
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: Web Support Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the Web Support.

Version Program No. Effective Date Availability of RFU


1.02 M2815750D January 2017 production Available
1.01 M2815750C December 2016 production Available
1.00 M2815750B 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


1.02 Other changes:
- Minor changes.
1.01 Symptom corrected:
- When downloading "Eco-friendly Counter" data in "Status/Information > Display
Eco-friendly Counter", the SYSTEM counter data for that period is not included in
the exported .csv file.
1.00 1st Mass production
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 23-May-16 No.: RM281008
.
Subject: Firmware Release Note: PowerSaving Sys Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the PowerSaving Sys.

Version Program No. Effective Date Availability of RFU


1.L3.06 M2815775A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


1.L3.06 1st Mass production
Technical Bulletin PAGE: 1/1
Reissued: 02-Dec-16
Model: Brz-P1 Date: 23-May-16 No.: RM281009b
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: PCL Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the PCL.

Version Program No. Effective Date Availability of RFU


1.04 M2815759D December 2016 production Available
1.03 M2815759C September 2016 production Available
1.02 M2815759B 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


1.04 Symptom corrected:
1. PCL macros that were uploaded to the HDD cannot be printed.
(GFPR#RE16080014)
2. 2. When characters that contain the incorrect TrueType font data are printed,
not only are incorrect characters missing but so are correct characters that
follow incorrect characters. (GFPR#RE16030046)
1.03 Symptom corrected:
Some lines of text and/or dotted lines might be missing when using the PCL overlay
macro. (GFPR#RC16040013)
1.02 1st Mass production
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 23-May-16 No.: RM281010
.
Subject: Firmware Release Note: PS3 Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the PS3.

Version Program No. Effective Date Availability of RFU


1.00 M2815760A 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


1.00 1st Mass production
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 23-May-16 No.: RM281012
.
Subject: Firmware Release Note: XPS Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the XPS.

Version Program No. Effective Date Availability of RFU


1.34 M5005738 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


1.34 1st Mass production
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 23-May-16 No.: RM281013
.
Subject: Firmware Release Note: PCL Font Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the PCL Font.

Version Program No. Effective Date Availability of RFU


1.10 M2815286 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


1.10 1st Mass production
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 23-May-16 No.: RM281014
.
Subject: Firmware Release Note: PS3 Font Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the PS3 Font.

Version Program No. Effective Date Availability of RFU


1.19 M2815275 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


1.19 1st Mass production
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 23-May-16 No.: RM281015
.
Subject: Firmware Release Note: Font EXP Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the Font EXP.

Version Program No. Effective Date Availability of RFU


1.00 M2815765 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


1.00 1st Mass production
Technical Bulletin PAGE: 1/1

Reissued: 02-Mar-17
Model: Brz-P1, Brz-MF1, BR-C2, BR-P2, CH-C1 Office/Pro, Date: 23-May-16 No.: RD255020b
Cor-C1.5, Gim-MF1.5dM, GR-C3, MT-C6, MET-C2ab, MET-C2cde,
MET-C2yz, MET-P2, Midas-P3, Vesta-P1d_15S
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: OptionSD FONT Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2

This RTB has been issued to announce the firmware release information for the OptionSD FONT.

Version Program No. Effective Date Availability of RFU


0.00 D3BC5277 1st Mass production Available
Note: Definition of Availability of RFU via @Remote
“Available”: The firmware can be updated via RFU or SD card.
“Not available”: The firmware can only be updated via SD card.

Version Modified Points or Symptom Corrected


0.00 1st Mass production
Technical Bulletin PAGE: 1/1
Model: Brz-P1/MF1 Date: 31-May-16 No.: RD255021

Subject: Supplementary information on the two engine firmware Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (firmware) Tier 2 Tier 0.5

This bulletin provides supplementary information on the engine firmware.

- There is two engine firmware for two engine boards.

Board name Firmware name Program No. Explanation


BiCU Engine (IPU) D2555810 Engine board designed by Ricoh.
IOB Engine D2555830 Engine board designed by Supplier.
Technical Bulletin PAGE: 1/1

Reissued: 17-Jan-17
Model: Brz-P1 Date: 26-Aug-16 No.: RM281016a
RTB Reissue
The item in Bold Italics has been added.
Subject: The default value of the "Permit SSL/TLS Prepared by: H. Morishima
Communication" setting has been changed from "Ciphertext
Priority" to "Ciphertext/Cleartext"
From: 2nd Tech Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

At Machine Installation
The default value of the "Permit SSL/TLS Communication" setting has been changed from
"Ciphertext Priority" to "Ciphertext/Cleartext” depending on the Network Support firmware
version:
- "Ciphertext Priority" will be the default in devices that have Network Support v15.57 or
earlier installed from mass production.
- "Ciphertext/Cleartext" will be the default in devices that have Network Support v15.58 or
later installed from mass production.

Note: Configurations will not be automatically changed when the firmware is updated .

Cut-in Serial Numbers


Network Support v15.58 has been applied to device in the factory as of the following serial
numbers:

Name Destination. Product Code Serial #


NA M281-17 Y026X702514~
SP5300 EU M281-27 Y026X702717~
AP M281-29 Y026X804070~
NA M282-17 Y126X701633~
SP5310 EU M282-27 Y126X702038~
AP M282-29 Y126X902509~
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 31-Aug-16 No.: RM281017

Subject: Parts Catalog Correction on Operation Panel Prepared by: T. Tachibana


From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change/Reason: The following part numbers were corrected.


Correct part Description Q’ty Int Page Index Note
number
M2811423 SHIELD LCD 1 4 21
M2811492 HARNESS:FFC:SENSOR 1 4 22
M1291470 PCB:4.3-P:SENSOR:ASS'Y 1 4 23
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 6-Dec-16 No.: RM281018

Subject: Parts Catalog:EEPROM on IOB Prepared by: T. Tachibana


From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The part is newly added.


Reason: The parts was missing from the parts catalog.

Part number Description Q’ty Int Page Index Note


D2555321 PARTS_IC_EEPROM 1 6 22
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 16-Dec-16 No.: RM281019

Subject: Parts Catalog Correction: Actuator deleted Prepared by: H. Morishima


From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The illustration of the actuator outlined in red was deleted.


Reason: Brz-P1 does not have this actuator.
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 21-Jul-17 No.: RM281020

Subject: Parts Catalog correction: Operation panel Prepared by: T.Tachibana


From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: These parts are newly added.


Reason: To meet requests received from the field.

Part number Description Q’ty Int Page Index Note


M2811420 LID OPERATION 1 4 35
M2811424 KEY A 1 4 36
M2811425 KEY PAUSE 1 4 37
M2811427 LENS LED 3 4 38
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 15-Sep-17 No.: RM281022

Subject: Parts Catalog correction: Paper feed tray size switch Prepared by: T.Tachibana
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: These parts are newly added.


Reason: To meet requests received from the field.

Part number Description Q’ty Int Page Index Note


M2812860 SW.PUSH 1 6 23
Technical Bulletin PAGE: 1/4
Reissued: 12-Oct-18
Model: Brz-P1 Date: 14-Sep-17 No.: RM281021a
RTB Reissue
The items in bold italics have been corrected.
Subject: Parts Catalog Correction for Guide Cassette R Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The guide cassette has been registered as a service part.


Reason: To address the field inquiry.
Old part New part Description Q’ty Int Page Index Note
number number
M2811182 GUIDE CASSETTE R 0-1 - 20 14

14
Technical Bulletin PAGE: 2/4
Reissued: 12-Oct-18
Model: Brz-P1 Date: 14-Sep-17 No.: RM281021a
Note:
The shafts circled in red have been modified because they may turn white or break. If the
shafts are broken, SC501-01(Paper Feed Tray Lift Motor Error (Tray 1)) appears.

Old: New: The shape of the parts circled in blue have been modified.

Cut-In Serial Number:


The modified parts are provided as a service parts.
Product name Destination Code Cut-in S/N
NA M281-17 Y027X716486
EU M281-27 Y027X716870
SP 5300DN
AA M281-29 Y027X716822
CHN M281-21 Y028Z100097
NA M282-17 Y127X704606
EU M282-27 Y127X704696
SP 5310DN
AA M282-29 Y127X704865
CHN M282-21 TBD
Technical Bulletin PAGE: 3/4
Reissued: 12-Oct-18
Model: Brz-P1 Date: 14-Sep-17 No.: RM281021a
The procedure to replace the guide cassette:
1. Remove all covers except for the front cover.(FSM p256~)
2. Remove the fusing unit. (FSM p314~)
3. Remove the toner cartridge, development unit, and drum unit. (FSM p303~)
4. Remove the controller box.(FSM p354~)
5. Remove the PSU and PSU fan.(FSM p378~, p383~)
6. Loosen the two screws circled in red on the left frame, and remove bottom stay 1 &
2.(screw x7)
Left frame (rotated 90 degrees): From the bottom side of the machine:

7. Remove the duplex unit.(FSM p335~)


8. Remove three connectors, release four hooks, remove a screw, and then remove the
guide cassette installed inside this frame.
Screw

2P connector
4P connector

12P connector

Hook

9. Reinstall the attached parts to the guide cassette to the new one.
Technical Bulletin PAGE: 4/4
Reissued: 12-Oct-18
Model: Brz-P1 Date: 14-Sep-17 No.: RM281021a

Lock lever and spring


Sensor

Motor 12P connector


Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 23-Oct-17 No.: RM281023

Subject: Parts Catalog correction: Gear of Guide Cassette R Prepared by: T.Tachibana
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: This parts is newly added.


Reason: To meet requests received from the field.

Old part New part Description Q’ty Int Page Index Note
number number
M2811130 GEAR Z35S-Z13S B 0-1 - 20 15
Technical Bulletin PAGE: 1/1
Model: Brz-MF1/P1 Date: 28-Jul-16 No.: RD255027

Subject: FSM correction on after replacement of development unit Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:


Please add the following descriptions in bold to your field service manual.
4. Replacement and Adjustment > Development Unit (P.305~)

After replacement of development unit:


1. Execute SP3-900-001 to supply toner to the development unit.
Technical Bulletin PAGE: 1/1
Model: Brz-MF1/P1 Date: 23-Aug-16 No.: RD255029

Subject: FSM correction: SC636-01 description added Prepared by: H. Morishima


From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Description of SC636-01 was added to the following section of the field service manual:
6. Troubleshooting > Service Call 622-691 > SC600 (Controller) (p.531)
Technical Bulletin PAGE: 1/2
Model: Brz-MF/P Date: 29-Aug-16 No.: RD255031

Subject: FSM correction on After Installing the HDD Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:


Please apply the following corrections to your service manual.

2. Installation > Enhanced Security HDD Option Type M10 (D792-09)


> Installation Procedure (MP 501/601) > After Installing the HDD (P109 ~)
Technical Bulletin PAGE: 2/2
Model: Brz-MF/P Date: 29-Aug-16 No.: RD255031
2. Installation > Enhanced Security HDD Option Type M10 (D792-09)
> Installation Procedure (SP 5300/5310) > After Installing the HDD (P126 ~)
2. Installation > Hard Disk Drive Option Type P8 (M500-05) (SP 5300/5310 Only)
> Installation Procedure > After Installing the HDD (P143 ~)
Technical Bulletin PAGE: 1/1
Model: Brz-MF1/P1 Date: 18-Nov-16 No.: RD255039

Subject: FSM correction on the engine firmware type Prepared by: H. Morishima
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:


Please apply the following corrections to your service manual.

< MP501/601 >


5. System Maintenance > Firmware Update > Firmware type (P.404)

IOB

< SP5300/5310 >


5. System Maintenance > Firmware Update > Firmware type (P.405)

IOB
Technical Bulletin PAGE: 1/3
Model: Brz-MF1/P1(for NA/EU only) Date: 30-Jan-17 No.: RD255045

Subject: FSM/Parts Catalog revision for HC model Prepared by: T. Tachibana


From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

For NA/EU only


The following new HC models, targeting only the NA/EU market, will be added to the
MF501SPF/SP 5300DN/ PB1100 series.
NA:
Product Product Name Differences between the HC model and
Code standard models:
D255-17 MP 501SPF TL - Paper Tray with key and lock
M281-17 SP 5300DN TL - Side fences with Teflon tapes
D3C2-01 Paper Feed Unit PB1100TE - Paper Tray with key and lock
D3C2-01 Paper Feed Unit PB1100LE - Side fences with Teflon tapes

EU:
Product Product Name Differences between the HC model and
Code standard models:
D255-27 MP 501SPF
M281-27 SP 5300DN - Side fences with Teflon tapes
D3C2-01 Paper Feed Unit PB1100

Due to this addition, the FSM and Parts Catalog were revised.
Note that the following component is unique to the standard models:
 Tray cassette
Technical Bulletin PAGE: 2/3
Model: Brz-MF1/P1(for NA/EU only) Date: 30-Jan-17 No.: RD255045
Field Service Manual Revision for HC model:
2. Installation >Main Machine Installation > Installation Procedure (P29~)

Installation procedure (for HC model only)


Print settings for label paper (including wristbands) are not available under Paper Type. If
your customer prints on label paper, please instruct them to select “Middle Thick” as paper
type on both the driver and the machine.

On the machine, set the paper type as “Middle Thick” for the tray loaded with label paper.
[User Tools] > [Machine Features] > [System Settings] > [Tray Paper Settings] > [Paper Type: Tray
#] > [Paper Thickness] > [Middle Thick]

Instruct the user to select “Middle Thick” as paper type on the printer driver when printing
on label paper.

6. Troubleshooting >Troubleshooting Guide > Image Quality (P585~)

Troubleshooting Guide (for HC model only)


Symptom
 White spots / Black spots appear on the printouts in 96mm pitch.
 Black spots appear on the printouts in 30mm pitch.

Cause
Adhesives contained in label paper adhere to the drum, and then to the charge roller.

Solution
1. Set A4 (or LT) paper on the bypass tray and execute “Drum Refresh” mode.
MP 501: [User Tools] > [Machine Features] > [Maintenance] > [Drum Refresh]
SP 5300: [Menu] > [Quality Maintenance] > [Drum Refresh]
2. Remove the charge roller unit and clean the surface of the roller with dry cloth.
Technical Bulletin PAGE: 3/3
Model: Brz-MF1/P1(for NA/EU only) Date: 30-Jan-17 No.: RD255045
Parts Catalog Revision for HC model:

[1]

[2]
[3]

[4]

[5]

Index Part No. Description Q’ty Note 1 Note 2


No. (Destination) (Machine Code)
1 D3DC2841 SHEET:SIDE FENCE:LEFT 1 NA / EU D255-17/ D255-27/
2 D3DC2842 SHEET:SIDE FENCE:RIGHT 1 NA / EU M281-17/ M281-27/
3 D3DC2843 DECAL:SIDE FENCE 1 NA / EU D3C2-01
4 D3DC2891 KEY:SN-711-8-D:SPECIAL ORDER 1 NA D255-17/ M281-17/
5 D3DC2894 DECAL:KEY 1 NA D3C2-01
Note: The key (p/n: D3DC2891) comes with two spare keys.
Technical Bulletin PAGE: 1/1
Model: Brz-MF1/P1 Date: 17-Mar-17 No.: RD255048

Subject: FSM correction: Type of SC819 Prepared by: H. Morishima


From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:


Please delete following descriptions crossed out in red and add the descriptions in bold to
your field service manual.

6. Troubleshooting > Service Call 816-899 > SC800 (Controller) (P.540~)

Note:
SC819 appears on the operation panel, and then logged after the machine
automatically reboots.
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 16-Apr-18 No.: RM281024

Subject: Parts Catalog Correction: SPRING ACTUATOR DU Prepared by: T. Tachibana


From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: A new part has been added.


Reason: To make it possible to replace the spring individually when a duplex jam occurs
(Jam code: 86).
Part number Description Q’ty Int Page Index Note
M2814458 SPRING ACTUATOR DU 1 18 17
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 11-May-18 No.: RM281025

Subject: Parts Catalog correction: Duplex clutch Prepared by: T.Tachibana


From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The duplex clutch is newly added.


Reason: This part was missing from the parts catalog.

Part number Description Q’ty Int Page Index Note


M2811127 PARTS CLUTCH 20-2W Z35R 1-2 - 20 4
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 3-Jul-18 No.: RM281026

Subject: Parts Catalog Correction: EXIT UNIT Prepared by: T. Tachibana


From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: A new part has been added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2824457 PARTS EXIT UNIT SP 1 18 18
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 19-Jul-18 No.: RM281027

Subject: Parts Catalog Correction: ARM COUPLING Prepared by: T. Tachibana


From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: This part is newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2811139 ARM COUPLING 1 4 40
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 23-Aug-18 No.: RM281028

Subject: Parts Catalog Correction: Thermistor PCB Prepared by: T. Tachibana


(Temperature Sensor)
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: This part is newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2811430 PARTS PWB ASSY THERMISTOR SP 1 4 41
(Temperature Sensor)
M2815403 HARNESS:PANEL-THERM 1 4 42
Technical Bulletin PAGE: 1/2
Model: Brz-MF1/P1 Date: 4-Sep-18 No.: RD255066

Subject: FSM correction: SC302, SC322 Prepared by: T. Tachibana


From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

Service Manual Correction:


Please add the descriptions in blue to your field service manual.

6. Troubleshooting > Service Call 303-396 > SC300 (Engine: Imaging 1: Charge,
Development) (P.489)

SC No. Type Error Name/Error Condition/Major Cause/Solution

SC302-00 D Charger Current Error


SC303-00 C
When the charging voltage is applied by changing the voltage in
three levels, the current value is less than 20uA in one of three
levels.

 Connector defective or disconnected


 Power pack defective
 IOB defective

 Connector defective or disconnected


Reconnect the following connectors. Then perform a
conduction inspection. If there is no conduction, replace the
connector.
 Drum Unit – Power Pack connector
 Power Pack – IOB connector
 Power pack defective
Replace the power pack.
 IOB defective
Replace the IOB.
Note: SC302 or SC303 might occur under the error conditions listed above.

SC No. Type Error Name/Error Condition/Major Cause/Solution

SC321-00 C Development Unit Non-Installing Error


SC322-00 D
The sensor output value is 31 or less continuously for 5
seconds.
Technical Bulletin PAGE: 2/2
Model: Brz-MF1/P1 Date: 4-Sep-18 No.: RD255066
SC No. Type Error Name/Error Condition/Major Cause/Solution

 Connector defective or disconnected


 Toner density sensor defective
 Connect-Left PCB defective
 IOB defective

 Connector defective or disconnected


Reconnect the following connectors. Then perform a
conduction inspection. If there is no conduction, replace the
connector.
 Development Unit – Drum PCB connector
 Drum PCB – Drum Connection PCB connector
 Drum Connection PCB – Connect-Left PCB connector
 Connect-Left PCB – IOB connector
 Toner density sensor defective
Replace the toner density sensor.
 Connect-Left PCB defective
Replace the Connect-Left PCB.
 IOB defective
Replace the IOB.
Note: SC321 or SC322 might occur under the error conditions listed above.
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 19-Dec-18 No.: RM281030

Subject: Parts Catalog Correction: GUIDE TURN MPF Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: This part is newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2812851 GUIDE TURN MPF A 1 10 29
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 19-Dec-18 No.: RM281031

Subject: Parts Catalog Correction: GUIDE CASSETTE L Prepared by: T. Tachibana


From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: This part is newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2811183 GUIDE CASSETTE L 1 20 16
Technical Bulletin PAGE: 1/1
Reissued: 19-Feb-19
Model: Brz-P1 Date: 14-Feb-19 No.: RM281032a
RTB Reissue
The items in bold italics were corrected or added.
Subject: SC995-02 cannot be reset Prepared by: J. Mochizuki
From: Overseas Field Info Sec., OP/OS PQM Dept
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

SYMPTOM
SC995-02 cannot be reset after replacing the NVRAM (M2819590) on the controller board
with the service parts NVRAM.

CAUSE
Firmware bug: SP5-811-001 does not work correctly.

Note: This SP is used to program the serial number once a new NVRAM is installed.

SOLUTION
The System firmware was modified to fix this bug.

In the field:
If the symptom occurs,
1. Install System version 1.12 or later.
2. Turn the main power switch OFF/ON.
3. If the symptom still occurs, reboot the machine again.

Note:
- The firmware can be installed while the SC is displayed.
- You do not need to do SP5-811-001 after installing ver. 1.12.
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 22-Feb-19 No.: RM281033

Subject: Parts Catalog Correction: Paper Cassette (Dial Label) Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: This part is newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2811316 LABEL_DIAL 1 8 22
Technical Bulletin PAGE: 1/4
Reissued:4-Apr-19
Model: Brz-MF1/P1 Date: 15-Mar-19 No.: RD255075a
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Smell reduction fan Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

SYMPTOM
The machine sometimes gives off an unpleasant, chemical smell.

CAUSE
This machine only contains intake fans. Smells generated inside the machine, such as the
smell of heated toner, are released through the paper exit.

SOLUTION
Install the smell reduction fan.
Part number Description Q’ty Int Page Index Note
M2810081 FILTER:FAN:ASS'Y 1

Note 1: The fan continues to run when the machine is in sleep mode.
Note 2: The power consumption is 0.90 W.
Note 3: If the filter needs to be replaced after installation, please check the parts
information below.
Part number Description Q’ty Note
M2812415 FILTER:NHC-MKB2:198X52.5 1 Part #2 in the Accessory
Check in Installation
Technical Bulletin PAGE: 2/4
Reissued:4-Apr-19
Model: Brz-MF1/P1 Date: 15-Mar-19 No.: RD255075a
Installation:
Accessory Check
No. Description Q’ty
1 Deodorant Fan 1
2 Filter 1
3 Cover (only for the Printer model) 1

Installation Procedure
1. Place the Filter in the Deodorant Fan.
Technical Bulletin PAGE: 3/4
Reissued:4-Apr-19
Model: Brz-MF1/P1 Date: 15-Mar-19 No.: RD255075a
2. Pull 2~7 mm of tape and fold it as shown below.

3. (MF model only) Align the blue line on the fan with the red line on the mainframe
to make sure the fan is placed correctly.
Fan (Underside):

Mainframe (Rear side):


Technical Bulletin PAGE: 4/4
Reissued:4-Apr-19
Model: Brz-MF1/P1 Date: 15-Mar-19 No.: RD255075a
4. (Printer model only) Align the blue line on the fan (shown in #2) with the red
circle on the mainframe. Then, align the cover with the green circles.

5. Pull out the tape slowly from the front of the machine.
MF model: Printer model:

6. Connect the USB cable.


MF model: Printer model:
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 17-Apr-19 No.: RM281034

Subject: Parts Catalog Correction: Duplex parts Prepared by: T. Tachibana


From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: These parts are newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2812852 BASE_DU 1 10 30
M2817502 GUIDE DU 1 10 31
M2817503 PULLEY PA 4 10 32
M2817504 SPRING DU 4 10 33
M2816684 LEVER_DU_RELEASE 1 10 34
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 17-Apr-19 No.: RM281035

Subject: Parts Catalog Correction: Gears in Guide Cassette R Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: These parts are newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2812543 GEAR Z36L-Z20S 1 20 17
M2812542 GEAR Z46S-Z13S 1 20 18
M2812541 GEAR Z34S-Z13S 1 20 19
M2817501 GEAR Z34S INPUT 1 20 20
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 23-May-19 No.: RM281036

Subject: Parts Catalog Correction: SHEET REGIST Prepared by: T. Tachibana


From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: This part is newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2817505 SHEET REGIST 2 10 35
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 23-May-19 No.: RM281037

Subject: Parts Catalog Correction: LEVER LOCK CASSETTE Prepared by: T. Tachibana
L
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: This part is newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2817506 LEVER LOCK CASSETTE L 1 20 21
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 2-Jul-19 No.: RM281038

Subject: Parts Catlog Correction: CTL board and Firmware Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2 Tier 0.5

The controller board (CTL board) have been updated with the System/Copy firmware.

Old part New part Description Q’ty Int


number number
M2815544 M2815535 PCB:CTL:BRA-P1A:50PPM 1 O/O
M2815545 M2815536 PCB:CTL:BRA-P1B:60PPM 1 O/O

The System/Copy firmware version has been changed as shown below:


M2815770M -> M2815745
Ver.1.12 Ver.1.13

Caution
- The old System/Copy firmware (version 1.12) is not compatible with the new CTL
board.
- The new System/Copy firmware (version 1.13) is compatible with both old and new
CTL board.
- If you use a new CTL board, do not downgrade the System/Copy firmware to
version 1.12. If the old System firmware is installed to the new CTL board, SC878
(TPM authentication error) will occur.
- If SC878 occurs after downgrading the firmware, the CTL board must be replaced
with a new one to solve the SC878 error.

Change/Reason:
An IC on the CTL board has been discontinued. The new IC is not compatible with the old
one and required a firmware change.
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 22-Aug-19 No.: RM281039

Subject: Parts Catalog Correction: 4. Paper Feed Section Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The bold italic parts are newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
D2552851 GUIDE TURN MPF A 1 10 29
M2812852 BASE_DU 1 10 30
M2817502 GUIDE DU 1 10 31
M2817503 PULLEY PA 4 10 32
M2817504 SPRING DU 4 10 33
M2816684 LEVER_DU_RELEASE 1 10 34
M2817505 SHEET REGIST 2 10 35
M2812859 LOCK ENVELOPE R 1 10 36
M2812855 LOCK ENVELOPE L 1 10 37
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 25-Oct-19 No.: RM281041

Subject: Parts Catalog Correction: 7. Fusing Section Prepared by: T. Tachibana


From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: This part is newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2811087 COVER SENSOR 1 16 3
Technical Bulletin PAGE: 1/1

Reissued: 21-Nov-19
Model: Brz-P1 Date: 25-Oct-19 No.: RM281040a
RTB Reissue
The items in bold italics were added.
Subject: Parts Catalog Correction: 1. Covers Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The bold italic part is newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2811420 LID OPERATION 1 4 35
M2811424 KEY A 1 4 36
M2811425 KEY PAUSE 1 4 37
M2811427 LENS LED 3 4 38
M2811422 COVER_OPERATION 1 4 39
M2811139 ARM COUPLING 1 4 40
M2811088 HOLDER KEY SW 1 4 41
M2811247 PAPER STOPPER 1 4 42
Technical Bulletin PAGE: 1/2
Model: Brz-P1 Date: 21-Nov-19 No.: RM281042

Subject: Parts Catalog Correction: 9. Drive Section Prepared by: T. Tachibana


From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2

Change: The bold italic part is newly added.


Reason: To meet requests received from the field.
Part number Description Q’ty Int Page Index Note
M2811182 GUIDE CASSETTE R 1 20 14
M2811130 GEAR Z35S-Z13S B 1 20 15
M2811183 GUIDE CASSETTE L 1 20 16
M2812543 GEAR Z36L-Z20S 1 20 17
M2812542 GEAR Z46S-Z13S 1 20 18
M2812541 GEAR Z34S-Z13S 1 20 19
M2817501 GEAR Z34S INPUT 1 20 20
M2817506 LEVER LOCK CASSETTE L 1 20 21
M2811246 SPRING LOCK CASSETTE 1 20 22
Technical Bulletin PAGE: 2/2
Model: Brz-P1 Date: 21-Nov-19 No.: RM281042

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