Echnical Ulletin: Reissued: 07-Mar-17
Echnical Ulletin: Reissued: 07-Mar-17
Echnical Ulletin: Reissued: 07-Mar-17
Reissued: 07-Mar-17
Model: Brz-P1 Date: 23-May-16 No.: RM281002c
RTB Reissue
lics have
Subject: FirmwareTRheleea
item s intebold
se No ita
: Engine
been corrected or added.
Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the Engine.
This RTB has been issued to announce the firmware release information for the Engine (IPU).
This RTB has been issued to announce the firmware release information for the NetworkDocBox.
This RTB has been issued to announce the firmware release information for the Web Support.
This RTB has been issued to announce the firmware release information for the PowerSaving Sys.
This RTB has been issued to announce the firmware release information for the PCL.
This RTB has been issued to announce the firmware release information for the PS3.
This RTB has been issued to announce the firmware release information for the XPS.
This RTB has been issued to announce the firmware release information for the PCL Font.
This RTB has been issued to announce the firmware release information for the PS3 Font.
This RTB has been issued to announce the firmware release information for the Font EXP.
Reissued: 02-Mar-17
Model: Brz-P1, Brz-MF1, BR-C2, BR-P2, CH-C1 Office/Pro, Date: 23-May-16 No.: RD255020b
Cor-C1.5, Gim-MF1.5dM, GR-C3, MT-C6, MET-C2ab, MET-C2cde,
MET-C2yz, MET-P2, Midas-P3, Vesta-P1d_15S
RTB Reissue
The items in bold italics have been corrected or added.
Subject: Firmware Release Note: OptionSD FONT Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Product Safety Other (Firmware) Tier 2
This RTB has been issued to announce the firmware release information for the OptionSD FONT.
Subject: Supplementary information on the two engine firmware Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Product Safety Other (firmware) Tier 2 Tier 0.5
Reissued: 17-Jan-17
Model: Brz-P1 Date: 26-Aug-16 No.: RM281016a
RTB Reissue
The item in Bold Italics has been added.
Subject: The default value of the "Permit SSL/TLS Prepared by: H. Morishima
Communication" setting has been changed from "Ciphertext
Priority" to "Ciphertext/Cleartext"
From: 2nd Tech Support Sec. Service Support Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Product Safety Other ( ) Tier 2
At Machine Installation
The default value of the "Permit SSL/TLS Communication" setting has been changed from
"Ciphertext Priority" to "Ciphertext/Cleartext” depending on the Network Support firmware
version:
- "Ciphertext Priority" will be the default in devices that have Network Support v15.57 or
earlier installed from mass production.
- "Ciphertext/Cleartext" will be the default in devices that have Network Support v15.58 or
later installed from mass production.
Note: Configurations will not be automatically changed when the firmware is updated .
Subject: Parts Catalog correction: Paper feed tray size switch Prepared by: T.Tachibana
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Product Safety Other ( ) Tier 2
14
Technical Bulletin PAGE: 2/4
Reissued: 12-Oct-18
Model: Brz-P1 Date: 14-Sep-17 No.: RM281021a
Note:
The shafts circled in red have been modified because they may turn white or break. If the
shafts are broken, SC501-01(Paper Feed Tray Lift Motor Error (Tray 1)) appears.
Old: New: The shape of the parts circled in blue have been modified.
2P connector
4P connector
12P connector
Hook
9. Reinstall the attached parts to the guide cassette to the new one.
Technical Bulletin PAGE: 4/4
Reissued: 12-Oct-18
Model: Brz-P1 Date: 14-Sep-17 No.: RM281021a
Subject: Parts Catalog correction: Gear of Guide Cassette R Prepared by: T.Tachibana
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Product Safety Other ( ) Tier 2
Old part New part Description Q’ty Int Page Index Note
number number
M2811130 GEAR Z35S-Z13S B 0-1 - 20 15
Technical Bulletin PAGE: 1/1
Model: Brz-MF1/P1 Date: 28-Jul-16 No.: RD255027
Subject: FSM correction on after replacement of development unit Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Product Safety Other ( ) Tier 2 Tier 0.5
Description of SC636-01 was added to the following section of the field service manual:
6. Troubleshooting > Service Call 622-691 > SC600 (Controller) (p.531)
Technical Bulletin PAGE: 1/2
Model: Brz-MF/P Date: 29-Aug-16 No.: RD255031
Subject: FSM correction on After Installing the HDD Prepared by: T. Tachibana
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Product Safety Other ( ) Tier 2 Tier 0.5
Subject: FSM correction on the engine firmware type Prepared by: H. Morishima
From: 2nd Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Product Safety Other ( ) Tier 2 Tier 0.5
IOB
IOB
Technical Bulletin PAGE: 1/3
Model: Brz-MF1/P1(for NA/EU only) Date: 30-Jan-17 No.: RD255045
EU:
Product Product Name Differences between the HC model and
Code standard models:
D255-27 MP 501SPF
M281-27 SP 5300DN - Side fences with Teflon tapes
D3C2-01 Paper Feed Unit PB1100
Due to this addition, the FSM and Parts Catalog were revised.
Note that the following component is unique to the standard models:
Tray cassette
Technical Bulletin PAGE: 2/3
Model: Brz-MF1/P1(for NA/EU only) Date: 30-Jan-17 No.: RD255045
Field Service Manual Revision for HC model:
2. Installation >Main Machine Installation > Installation Procedure (P29~)
On the machine, set the paper type as “Middle Thick” for the tray loaded with label paper.
[User Tools] > [Machine Features] > [System Settings] > [Tray Paper Settings] > [Paper Type: Tray
#] > [Paper Thickness] > [Middle Thick]
Instruct the user to select “Middle Thick” as paper type on the printer driver when printing
on label paper.
Cause
Adhesives contained in label paper adhere to the drum, and then to the charge roller.
Solution
1. Set A4 (or LT) paper on the bypass tray and execute “Drum Refresh” mode.
MP 501: [User Tools] > [Machine Features] > [Maintenance] > [Drum Refresh]
SP 5300: [Menu] > [Quality Maintenance] > [Drum Refresh]
2. Remove the charge roller unit and clean the surface of the roller with dry cloth.
Technical Bulletin PAGE: 3/3
Model: Brz-MF1/P1(for NA/EU only) Date: 30-Jan-17 No.: RD255045
Parts Catalog Revision for HC model:
[1]
[2]
[3]
[4]
[5]
Note:
SC819 appears on the operation panel, and then logged after the machine
automatically reboots.
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 16-Apr-18 No.: RM281024
6. Troubleshooting > Service Call 303-396 > SC300 (Engine: Imaging 1: Charge,
Development) (P.489)
Subject: Parts Catalog Correction: GUIDE TURN MPF Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Product Safety Other ( ) Tier 2
SYMPTOM
SC995-02 cannot be reset after replacing the NVRAM (M2819590) on the controller board
with the service parts NVRAM.
CAUSE
Firmware bug: SP5-811-001 does not work correctly.
Note: This SP is used to program the serial number once a new NVRAM is installed.
SOLUTION
The System firmware was modified to fix this bug.
In the field:
If the symptom occurs,
1. Install System version 1.12 or later.
2. Turn the main power switch OFF/ON.
3. If the symptom still occurs, reboot the machine again.
Note:
- The firmware can be installed while the SC is displayed.
- You do not need to do SP5-811-001 after installing ver. 1.12.
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 22-Feb-19 No.: RM281033
Subject: Parts Catalog Correction: Paper Cassette (Dial Label) Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Product Safety Other ( ) Tier 2
SYMPTOM
The machine sometimes gives off an unpleasant, chemical smell.
CAUSE
This machine only contains intake fans. Smells generated inside the machine, such as the
smell of heated toner, are released through the paper exit.
SOLUTION
Install the smell reduction fan.
Part number Description Q’ty Int Page Index Note
M2810081 FILTER:FAN:ASS'Y 1
Note 1: The fan continues to run when the machine is in sleep mode.
Note 2: The power consumption is 0.90 W.
Note 3: If the filter needs to be replaced after installation, please check the parts
information below.
Part number Description Q’ty Note
M2812415 FILTER:NHC-MKB2:198X52.5 1 Part #2 in the Accessory
Check in Installation
Technical Bulletin PAGE: 2/4
Reissued:4-Apr-19
Model: Brz-MF1/P1 Date: 15-Mar-19 No.: RD255075a
Installation:
Accessory Check
No. Description Q’ty
1 Deodorant Fan 1
2 Filter 1
3 Cover (only for the Printer model) 1
Installation Procedure
1. Place the Filter in the Deodorant Fan.
Technical Bulletin PAGE: 3/4
Reissued:4-Apr-19
Model: Brz-MF1/P1 Date: 15-Mar-19 No.: RD255075a
2. Pull 2~7 mm of tape and fold it as shown below.
3. (MF model only) Align the blue line on the fan with the red line on the mainframe
to make sure the fan is placed correctly.
Fan (Underside):
5. Pull out the tape slowly from the front of the machine.
MF model: Printer model:
Subject: Parts Catalog Correction: Gears in Guide Cassette R Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
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Product Safety Other ( ) Tier 2
Subject: Parts Catalog Correction: LEVER LOCK CASSETTE Prepared by: T. Tachibana
L
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
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Product Safety Other ( ) Tier 2
Subject: Parts Catlog Correction: CTL board and Firmware Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Product Safety Other ( ) Tier 2 Tier 0.5
The controller board (CTL board) have been updated with the System/Copy firmware.
Caution
- The old System/Copy firmware (version 1.12) is not compatible with the new CTL
board.
- The new System/Copy firmware (version 1.13) is compatible with both old and new
CTL board.
- If you use a new CTL board, do not downgrade the System/Copy firmware to
version 1.12. If the old System firmware is installed to the new CTL board, SC878
(TPM authentication error) will occur.
- If SC878 occurs after downgrading the firmware, the CTL board must be replaced
with a new one to solve the SC878 error.
Change/Reason:
An IC on the CTL board has been discontinued. The new IC is not compatible with the old
one and required a firmware change.
Technical Bulletin PAGE: 1/1
Model: Brz-P1 Date: 22-Aug-19 No.: RM281039
Subject: Parts Catalog Correction: 4. Paper Feed Section Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
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Reissued: 21-Nov-19
Model: Brz-P1 Date: 25-Oct-19 No.: RM281040a
RTB Reissue
The items in bold italics were added.
Subject: Parts Catalog Correction: 1. Covers Prepared by: T. Tachibana
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
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Product Safety Other ( ) Tier 2