Ricoh IM 350 Technical Bulletin

Technical Bulletin PAGE: 1/2
Model: CMY-MF1c/d Date: 14-Mar-19 No.: RD0AP002

Subject: Cannot log in during the daylight-saving time Prepared by: Y.Tamaoka
From: Overseas Field Info Sec., OP/OS PQM Dept
Classification: Troubleshooting Part information Action required
Mechanical Electrical Service manual revision
Paper path Transmit/receive Retrofit information
Product Safety Other ( ) Tier 2
SYMPTOM
Cannot log into the CMY-MF1 with Kerberos Authentication when the machine switches
to Daylight Savings (Summer) time when the following conditions are met.
1) One of the following solutions is installed.
SLNX ver. 3.2 or later

GSNX ver. 2.5 or later
CAP V2 ver. 2.5.000 or later
Note: These are native Android apps on which Kerberos Authentication is configurable.
AND,
2) The Time Zone (UP mode) is set to one of the affected time zones shown below.
UTC offset
Affected time zones
(Default)
HST (Honolulu, USA) UTC-10
AKST (Anchorage, USA) UTC-9
PST (Los Angeles, USA) UTC-8
MST (Phenix, USA) UTC-7
CST (Chicago, USA) UTC-6
NST (Newfoundland, Canada) UTC-3:30
AZOT (The Azores) /CVT (Cape Verde) UTC-1
IRST (Tehran, Iran) UTC+3:30
AMT (Baku, Azerbaijan) /SAMT (Samara, Russia) UTC+4
ACST (Darwin, Australia) UTC+9:30
ACST (Adelaide, Australia) UTC+10:30
NZST (Auckland, New Zeeland) UTC+12
CHAST(Chatham) UTC+12:45
CAUSE
Due to a software bug, when the machine switches to Daylight Savings (Summer) time,
the Unix Time setting in the SOP (Cheetah Operation Panel) does not match that on the
Model: CMY-MF1c/d Date: 14-Mar-19 No.: RD0AP002
server. As a result, an authentication error is triggered and login via Kerberos
Authentication is not possible.
SOLUTION
Permanent solution:
Update the Cheetah System to Ver 1.02 or later
[M2a_System] D0A41456D Ver. 1.02
Model: CMY-MF1cM/dM Date: 14-Mar-19 No.: RD0AP003
Subject: Setup procedure at the first power up Prepared by: Y. Tamaoka

SYMPTOM
The start-up screen for user installation [A] (instead of for service installation [B]) appears
when the machine is first powered up at installation, even though the machine is a service-
installed model.
[A]: User installation start-up screen
[B]: Service installation start-up screen
CAUSE
The factory tool to input the initial machine settings was incorrectly programmed for
service-installed models.
SOLUTION
Production line:
The initial machine settings are correct from the end of March 2019 production.
In the field:
Follow the regular procedure for user installation.
Excerpt from the Service Manual:
1. Following the start screen, the language select screen appears.

Select the language to use, and then press [Next].
2. The administrator password setting screen appears.

If your customer change the password soon, go to step 3.
If you want to skip this screen, go to step 4.
3. Press the [Set Up Now] and then press [Next]. Ask your customer to change the name
of the administrator and the password as following.
1. Press the [Administrator 1] and the [Password] dialogue boxes, enter the name and
the password respectively.
2. Enter the name and the password again for confirming, and then press [OK] to
register them.
3. Go to step 5.
4. Press [Set Up Later], and then press [Next] according to the instructions on the
screen.
5. The Installation Settings screen appears.

Press [X].
6. The following message is displayed. Uncheck the check box, and then press [OK].
7. The home screen appears.
8. Set the machine setting with one of the following menus.

- User Tools > Machine Features
- User Tools > Basic Settings When Installing
9. Excute SP5-755-001
When [Set Up Later] on the administrator password setting screen in step 2 is selected,
forcibly display the administrator password setting screen by the following procedure.
1. After the machine installation, enter the SP mode and execute the SP5-755-001
(Display Setting: Disp Administrator Password Change Scrn).
2. Power cycle the machine. The following Program/Change Administrator screen is
displayed.
3. Ask your customer to set the supervisor and administrator password.

If the Administrator/Supervisor Login password set, this Program/Change
Administrator screen will disappear and the home screen is displayed.
If a password is not necessary, this screen can be disabled with the following procedure.
1. On the Program/Change Administrator screen, press [Change] next to Supervisor
and then press [OK] without inputting any password.
2. Press [OK] again when the Confirm password screen is displayed.
3. For Administrator 1, do the same procedure as steps 1 and 2.
4. Press [OK]. The home screen is displayed.
Reissued: 26-Jul-19
Model: Chimay-MF1dM Date: 10-Jul-19 No.: RD0AP004a
RTB Reissue
The item in bold-italic was corrected.
Subject: Parts Catalog Correction: CTL board and Firmware Prepared by: E.Nakamura
From: 1st Tech Service Sect., MFP/P Tech Service Dept.
Product Safety Other ( ) Tier 2 Tier 0.5
The controller board (CTL board) have been updated with the System/Copy firmware.
Old part New part Description Q’ty Int

number number
D0A45719 D0A45729 (IM 430F/430Fb):PCB:SCB:ASS'Y 1 O/O
The System/Copy firmware version has been changed as shown below:

D0A45560 -> D0A45540
Version 1.01 Version 1.03
Caution
- The old System/Copy firmware (version 1.01) is not compatible with the new CTL
board.
- The new System/Copy firmware (version 1.03) is compatible with both old and new
CTL board.
- If you use a new CTL board, do not downgrade the System/Copy firmware to
version 1.01. If the old System firmware is installed to the new CTL board, SC878
(TPM authentication error) will occur.
- If SC878 occurs after downgrading the firmware, the CTL board must be replaced
with a new one to solve the SC878 error.
Change/Reason:
An IC on the CTL board has been discontinued. The new IC is not compatible with the old
one and required a firmware change.
Model: Chimay-MF1dM Date: 11-Jul-19 No.: RD0AP005
Subject: Noise occurs around Bypass feed unit Prepared by: H.Saito
From: 1st Tech Service Sect., PP Tech Service Dept.
・SYMPTOM
Noise occurs around Bypass feed upper cover.
・CAUSE
Contact with the harness for Bypass Paper End Sensor [A] and clutch gear.
・SOLUTION
Replace the harness with P/N: D0A45325
Old P/N New P/N Description Q’ty Int
D0A45314 D0A45325 HARNESS:BICU:TRANSPORT 1-1 ×/〇
SECTION:MANUAL FEED SECTION
How to replace the part:

1. Remove the bypass feed unit (See the Service Manual: 4. Replacement and
Adjustment > Paper Feed > Bypass Feed Unit).
2. Remove the bypass feed unit lower cover [A].
3. Remove the connector with the bypass tray sensor (S3) [A].
4. Remove the connector with the bypass paper end sensor (S2) [A].
5. Remove the old harness with clamp.

6. Attach the D0A45325 harness[A] with gray clamp[B].
7. Confirm that there is no noise.

Model: CMY-MF1 Date: 17-Jul-19 No.: RD0AP006
0
Subject: CC-CERTIFIED IN 2019 Machine Prepared by: T.Suzuki

From: 1st Tech Service Sect., MFP/P Tech Service Dept.
This RTB describes the requirements for installing models in the IM 350 as a CC-
CERTIFIED MACHINES compliant with IEEE Std 2600.2TM-2009
Do the following thirteen steps if you want to install the IM 350 models as a CC-
CERTIFIED MACHINE compliant with IEEE Std 2600.2TM-2009.
Note: Machines in production are CC-certified beginning in. July 2019.
Important: If you perform with accessing SP mode, the machine become the different
condition as when CC certification was attained
1. Make sure the customer has received the English language Operating Instructions (O/I)
shown in the page 9.
Important:
・For installations in the EU market, make sure this is the Ricoh-genuine O/I.
・To ensure that the O/Is are Ricoh-genuine, make sure that the part numbers match
those listed in the table on page 9. Also make sure that the contents are Ricoh-genuine
and there is no suspicious point. (The P/N are normally printed on the back cover).
・Tell the customer that those manuals evaluated for CC certification are the manuals
listed in The list of Operating Instructions (O/I).
・Tell the customer to see the Online Document Set 1 from the following URL:
https://support.ricoh.com/services/device/ccmanual/IM350/en/booklist/int/index_book.
htm
・Tell the customer to download the Online Document Set 2 (the information about the
Safety Information) from the following URL:
https://support.ricoh.com/services/device/ccmanual/IM350/en/pdf/SafetyInformation.ht
ml
User Guide (Selected Version)) from the following URL:
https://support.ricoh.com/services/device/ccmanual/IM350/en/pdf/User.html
authentication based on the CC certification system) from the following URL:
https://support.ricoh.com/services/device/ccmanual/im_350/en/download_admin.html
https://support.ricoh.com/services/device/ccmanual/im_350/en/download_user.html
2. Tell the customer to read the “Notes for Administrators: Using This Machine in a
Network Environment Compliant with IEEE Std 2600.2TM-2009”.
See the following pages for Step 3 to Step 13.

0
3. Confirm that no suspicious parts or devices are attached to the peripheral.

By comparing the peripheral and the images in "2. Introduction" "Interface Board
Surface" and "Undo Exec" in "P 501/502, IM 350F/350/430Fb/430F Machine Code:
M0BQ, M0D1, D0C5, D0C6, D0C4, D0AP Field Service Manual", confirm that no
suspicious parts or devices are attached to the USB, LAN, and SD Card Slot of the
peripheral.
By comparing the ADF and the images in "4. Replacement and Adjustment" and "SPDF
(MF Model Only)" in "P 501/502, IM 350F/350/430Fb/430F Machine Code: M0BQ,
M0D1, D0C5, D0C6, D0C4, D0AP Field Service Manual", confirm that no suspicious
parts or devices are attached to the ADF cable.
4. Hide Administrator Password Change Screen

If the “Program/Change Administrator” screen is displayed at startup, execute SP5-755-
002 (Hide Administrator Password Change Scrn).
5.Setting not to automatically start "Introduction Setting Boot Mode"

If a screen for selecting a language is displayed at startup, perform the following
procedure.
・Select the language that you want to use, and then press [Next].
・Select [Set Up Later], and then press [Next].
・Click [OK] on the screen of "Skip the settings for administrator name and password.".
・Click [X] on the screen of "We start with the installation settings.".
・On the screen "The required settings for installation are incomplete.", Uncheck
"Display installation settings on the next start up" and click [OK].
6. Setting "Smart Operation Panel mode" to "Secure boot"

In the SP5-748-101 (Op Type Action Setting), set "bit2: Smart Operation Panel mode"
to "1".
7. Setting "Web Service Access Ctrl:Rest WebService (Lower 4bits)" to "on"

In the SP5-848-025 (Web Service Access Ctrl:Rest WebService (Lower 4bits)), set bit0
to "1".
8. Setting "On Board USB" to "0"

In the SP5-985-002 (On Board USB), set "On Board USB" to "0".
9. Setting "Auto Update Setting" to "0"

In the SP5-886-111 (Auto Update Setting), set "Auto Update Setting" to "0".
10. Setting "GuestNetwork" to "0"

In the SP5-764-001 (NFC Setting:GuestNetwork), set "GuestNetwork" to "0".
11. Invalid setting of Remote Assistant function

Set "System" -> "Screen Device Settings" -> "Application Settings" -> "Remote Panel
Operation" -> "Remote Operation / Monitoring Function" to [OFF] from the service
setting of the operation unit.
0
Set "System" -> "Screen Device Settings" -> "Application Settings" ->
"RemoteSupportService" -> "Service Availability" to "Disable" from the service setting of
the operation unit.
12. Enabling the Encryption Settings

Enable the encryption settings described in service manual, and execute [Format All
Data].
Hand the customer the printout of the encryption key that is printed when enabling the
encryption settings.
Set all "Administrator Authentication" to "Off" in "Administrator Authentication
Management".
13. Check firmware versions.

If the customer requests exactly the same condition as when CC certification was
attained, install the versions shown in the table below. If not, make sure that firmware
versions of the machine are the same as or later than the ones in the table.
● If the customer wants to install the machine in the same condition as when CC
certification was first attained, install the exact versions shown in the table below.
● If the customer wants to install the machine as an equivalent of the condition as
when CC certification was first attained, install the versions shown in the table below
or later.
If you are not sure which of these the customer prefers, confirm this with your Sales
department.
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Firmware versions with which the IM 350 models first achieved CC-CERTIFICATION:
0
Firmware Name: Version: Firmware

Number:
System/Copy 1.00 D0A45560C
Fax 01.00.00 D0A45564B
Scanner 01.00 D0A45567B
Web Uapl 1.00 D0A45569C
NetworkDocBox 1.00 D0A45570B
animation 1.00 D0A45571B
Printer 1.00 D0A45574C
RPCS 3.21.7 D0A45576A
Font EXP 1.00 D2415581
PCL 1.05 D0A45577B
IRIPS PS3 1.01 D0A45579B
IRIPS PDF 1.10 D0A45581C
IRIPS Font 1.15 D0AF5577A
MovieData 1.00 D0A45555B
MovieData2 1.00 D0A45556B
MovieData3 1.00 D0A45557B
HelpData 0.006 D0A45554A
Java VM v12 std 12.63.00 D0A45553A
Web Support 1.00 D0A45568C
Network Support 17.27 D0A45572B
Data Erase Onb * 1.05 D2625244
PowerSaving Sys 1.L3.15 D0A45563A
M2a_System 1.00 D0A41456B
M2a_BLEPlugin 3.0.5 D0A41434A
M2a_BluetoothSe 1.00 D0A41425
M2a_cspf 2.02.01 D0A41449A
M2a_HelpService 3.01 D0A41471A
M2a_ICCdDisptch 3.01.01 D0A41453B
M2a_InstSetting 1.01 D0A41436B
M2a_iWnn 2.3.3 D1961403
M2a_iWnn_Hang 1.0.0 D1961406
M2a_iWnn_Hans 1.0.0 D1961404
M2a_iWnn_Hant 1.0.0 D1961405
M2a_KrbServ 1.02.00 D0A41445A
M2a_LegacyUI 1.00 D0A41411B
M2a_MeidaPrtScn 1.00 D0A41431B
M2a_NFCPlugin 3.00.02 D0A41454B
M2a_PrinterInfo 1.00 D0A41427B
M2a_PrinterSJob 1.00 D0A41432B
M2a_ProgramInfo 1.19 D0A41426A
M2a_QRCode_SDC 3.0.4 D0A31450B
M2a_QuickCdAuth 3.02.01 D0A41448B
M2a_RemAssist 1.0.5 D2411470A
0

Number:
M2a_RemPnlOpe 1.1 D1961458B
M2a_RemSptSvc 1.1 D1961459C
M2a_SimpleCopy 1.00 D0A41422B
M2a_SimpleFAX 3.00 D0A41424B
M2a_SimpleScan 1.00 D0A41423B
M2a_SimpleWFD 1.02 D0A41435B
M2a_SmartCopy 1.00 D0A41428B
M2a_SmartFAX 4.00 D0A41430B
M2a_SmartScan 1.00 D0A41429B
M2a_SmartScanEx 2.00.02 D0A41460
M2a_USBCdPlugin 3.00.02 D0A41455B
M2a_WEcoInfo 1.00 D0A41417B
M2a_WFaxInfo 1.01 D0A41415A
M2a_WLanguage 1.01 D0A41413A
M2a_WStopKey 1.01 D0A41416A
M2a_WTonner 1.00 D0A41414B
M2a_WTray 1.01 D0A41433A
M2a_zoo 1.04.08 D0A41452A
Engine 1.05:09 D0A45550E
* If the Data Erase Onb version is not the same as shown in the table, contact your
supervisor. (This version is never upgraded).
Ic Key and Ic Ctlr versions with which the IM 350 models first achieved CC-
CERTIFICATION:
Hardware: Version:
Ic Ctlr 03
Ic Key 01020d0c
If the Ic Key and Ic Ctlr versions are not the same as shown in the table, contact your
supervisor. (This version is never upgraded).
These versions can be confirmed from the operation panel.
MultiLink-Panel
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Number:
Firmware 1.00 D0A41456B
Keymicon 7.06 -
Application Site 1.04.08 D0A41452A
Bluetooth Authentication 3.0.5 D0A41434A
Plugin
BluetoothService 1.00 D0A41425
Change Langs. Widget 1.01 D0A41413A
Copy 1.00 D0A41428B
CSPF 2.02.01 D0A41449A
Direct Connection 1.02 D0A41435B
Eco-friendly Widget 1.00 D0A41417B
Fax 4.00 D0A41430B
Fax RX File Widget 1.01 D0A41415A
ICCardDispatcher 3.01.01 D0A41453B
Installation Settings 1.01 D0A41436B
iWnn IME 2.3.3 D1961403
iWnn IME 1.0.0 D1961404
Chinese(Simplified) Pack
iWnn IME 1.0.0 D1961405
Chinese(Traditional) Pack
iWnn IME Korean Pack 1.0.0 D1961406
KerberosService 1.02.00 D0A41445A
LegacyUI type-1 1.00 D0A41411B
LegacyUIData 1.00 D0A45571B
Print/Scan(Memory 1.00 D0A41431B
Storage Device)
Printer 1.00 D0A41427B
ProgramInfoService 1.19 D0A41426A
Proximity Card Reader 3.00.02 D0A41455B
Support Plugin
Quick Card Authentication 3.02.01 D0A41448B
Config.
Quick Copy 1.00 D0A41422B
Quick Fax 3.00 D0A41424B
Quick Print Release 1.00 D0A41432B
Quick Scanner 1.00 D0A41423B
Remote Panel Operation 1.1 D1961458B
RemoteConnect Support 1.0.5 D2411470A
RemoteSupportService 1.1 D1961459C
RicohScanGUIService 2.00.02 D0A41460
Scanner 1.00 D0A41429B
Smart Device Connector 3.0.4 D0A31450B
Standard IC Card Plugin 3.00.02 D0A41454B
0

Number:
Stop Widget 1.01 D0A41416A
Supply Info Widget 1.00 D0A41414B
Support Settings 3.01 D0A41471A
Tray/Remaining Paper 1.01 D0A41433A
0
The list of Operating Instructions (O/I)

<For Europe>
Paper Documents
・D219-7074 Notes for Using This Machine Safely
・D241-7238 SOFTWARE LICENSE AGREEMENT
・D256-8996A Note to users
・M0AJ-7126 For Users of This Product
Online Document Set 1

・D0A4-7542 Setup
・D0A4-7543 For First-time Users
・D0A4-7544 Copy/Document Server
・D0A4-7545 Fax
・D0A4-7546 Scan
・D0A4-7547 Print
・D0A4-7548 Maintenance
・D0A4-7549 Troubleshooting
・D0A4-7550 Settings
・D0A4-7551 Specifications
・D0A4-7552 Security
・D0A4-7553 Driver Installation Guide
・D0A4-7554 Extended Feature Settings
・D0A4-7555 PostScript3

・D0A4-7540 Safety Information

・D0A4-7541 User Guide
Selected Version

・D146-7587 Notes on Security Functions
・D0A4-7558 Notes for Administrators:
Using This Machine in a Network Environment
Compliant with IEEE Std 2600.2TM-2009
Model: Chimay-MF1dM/MF1d/MF1cM Date: 24-Jan-20 No.: RD0AP007
Subject: Manual Correction: ID Chip Connector Replacement Prepared by: E. Nakamura

Procedure
From: 1st Tech. Support Sec. Service Support Dept.
Service Manual Revision

Please add the section below to your field service manual.
The two ID chip connectors (D0A42499) are located on the marked areas shown below.
The connector with cover, located on the front side, is for the toner. The other located on
the inner side is for the PCDU.
Toner ID Chip Connector Removal

1. Open the front cover and remove the toner cartridge.
2. Remove the ID chip connector holder [A].
3. Separate the ID chip connector [A] from the holder [B].
PCDU ID Chip Connector Removal

1. Open the rear cover and remove the fusing unit.
2. Remove the cover [A].
3. Remove the ID chip connector [A].
Model: Chima-MF1dM/MF1d/MF1cM Date: 27-Jan-20 No.: RD0AP008
Subject: Manual Correction: Engine NVRAM Replacement Prepared by: E. Nakamura


Corrected the section in the red frame as shown below.
Model: Chima-MF1dM/MF1d/MF1cM Date: 27-Jan-20 No.: RD0AP008
10. Select the destination setting with SP5-131-001. (JPN: 0, NA: 1, EU/AA/TWN/CHN: 2)
11. Enter the SCB serial number (SP5-811-001) and area code destination (SP5-996-001).
• For information on how to configure this SP, contact the supervisor in your branch
office.
• Refer to the following area code/destination list.
Reissue: 15-Mar-22
Model: CMY-P1/MF1 Date: 16-Mar-21 No.: RD0AP009c
RTB Reissue
The items in bold italics were changed or added.
Subject: Paper No Feeding / Multiple Feeding Prepared by: Y.Tamaoka
SYMPTOM
Paper non-feed
Paper multi-feed
CAUSE
The guide plate located in front of the feed roller was not mounted properly.
As shown in the picture below, the plate was put over the rib of the holder and was not
stuck to the holder. As a result, the paper is not fed into the machine correctly or multiple
sheets of paper are fed at once.
SOLUTION
Production line
The first correction was applied on the production line from August 2019 production
onward.
Note: An additional improvement (UV adhesive) was applied to November 2020 production
onward.
See cut-in S/N below.

Reissue: 15-Mar-22
In the field
Mainframe Tray 1
Replace this part: D0A42609: SEPARATOR:PRE:ASS'Y
See Notes below.
Optional PFU PB1110 and Optional PFU PB1120

Replace this part: D3ER2627: SEPARATOR:PRE:GUIDE:ASS'Y
See Notes below.
Notes:
 If the adhesive is not properly adhered as shown in the photos above, the adhesive
strength of the double-sided tape will be reduced. Therefore, the parts need to be
replaced.
 The following sub-assembly part is available as a spare part.
D0A42609: SEPARATOR:PRE:ASS'Y for D3ER2627:
Mainframe Tray 1 SEPARATOR:PRE:GUIDE:ASS'Y for PFU
PB1110/1120
Cut-in Serial Numbers

Note: The UV adhesive was applied as an additional countermeasure.
Prod. CD Model Name EDP Cut-In (The 1st correction) Cut-In (UV adhesive)
D0AP17 IM 430F 418490 3359P800385 3350PC00001
D0AP19 IM 430F 418493 3359P901901 No production in Nov
D0AP21 IM 430F 418492 3359P800962 3350PC01917
D0AP27 IM 430F 418491 3359P801106 3350PC01922
D0C417 IM 430Fb 418488 3369P900001 No production in Nov
D0C517 IM 350F 418485 3379P800140 3370PC00001
D0C527 IM 350F 418486 3379P800467 3370PB02714
D0C627 IM 350 418487 3389P800001 3380PC00001
M0BQ17 P 501 418082 5219P800328 5210PC00001
M0BQ21 P 501 418364 5219P900001 5210PC02688
M0D117 P 502 418494 5389P800001 5380PC00001
M0D119 P 502 418592 5389PA01100 5380PC01809
M0D127 P 502 418495 5389P800024 5380PC00521
D3ER17 Paper Feed Unit PB1120 418081 3419X80001 3410XC00051
D3EQ17 Paper Feed Unit PB1110 418080 3409X80001 3400XC00161
Reissue: 15-Mar-22
Parts change: D0A42623 to D0A42609, D3ER2610 to D3ER2627
This change is applied:

- To minimize non-feeds when using paper with burrs.
- As a more reliable measure to prevent peeling.
Model: Chimay-MF1dM/MF1d/MF1cM Date: 17-Feb-20 No.: RD0AP010
Subject: Manual Correction: Troubleshooting for SC180 Prepared by: E. Nakamura


SC No. Type Error Name/Error Condition/Major Cause/Solution

SC180-01 B Double-feed detection failure
Error signal is detected during the failure detection operation.
• Disconnected connectors or damaged harness
• Sensors abnormal output
• Defective Optional Double-Feed Sensors (PCB9:MFTB and
PCB10:URRB)
• Defective ADF Relay Board (PCB11:DFRB)
1. Check the Double-Feed Sensors (PCB9 and PCB10) and
harnesses.
2. Reconnect the following connectors:
1) CN3 on the DFRB
2) CN6 on the DFRB
3) CN1 on the DFRB
4) Relay Connector between DFRB and SCB (CN1010 and CN982)
5) CN404 on the SCB
6) CN1 on the MFTB
7) CN275 on the URRB
3. Replace the harnesses for Double-Feed Sensors (PCB9 and
PCB10).
4. Replace the Double-Feed Sensors (PCB9 and PCB10).
5. Replace the ADF Relay Board (PCB11).
Please refer to the red circles of the diagram in the next page.
Model: Chimay-MF1dM/MF1d/MF1cM Date: 17-Feb-20 No.: RD0AP010
5 4
) )
3
)
6 1
) )
7
2
)
)
Reissued: 3-Apr-20
Model: Chimay-MF1/P1 Date: 19-Feb-20 No.: RD0AP011b
RTB Reissue
The items in bold-italic were added.
Subject: Component Parts of Fusing Unit Prepared by: E. Nakamura
To minimize the risk of the fusing safety issue, the following component parts of the fusing
unit are no longer provided as service parts.
P/N Description
AX440336 HEATER:116V:700W:350W:INFRARED
AE011135 HOT ROLLER:DIA30
AE030101 RADIAL BALL BEARING:DIA35XDIA47X7
D0A44165 GEAR:HOT ROLLER
D0A44166 THERMAL INSULATING BUSHING:HOT ROLLER
D0A44167 RETAINING RINGS-C:HOT ROLLER
D0A44164 PRESSURE ROLLER:ASS'Y
D0A44155 DISCHARGE BRUSH:PRESSURE ROLLER
D0A44173 COVER:LEVER:PRESSURE
D0A44174 TENSION SPRING:PRESSURE
D0A44181 GUIDE:BEARING
D0A44182 GUIDE:HARNESS
D0A44183 THERMAL INSULATING BUSHING:POSITIONING PIN:FUSING
D0A44218 DISCHARGE BRUSH:HOT ROLLER
D0A44202 GEAR:PRESSURE
D0A44204 SHAFT:PRESSURE:PRESS FIT
D0A44206 CAM:ON-OFF:PRESSURE RELEASE
D0A44211 GEAR:FUSING UNIT:NO.1
D0A44212 GEAR:FUSING UNIT:NO.2
D0A44221 TENSION SPRING:PICKOFF PAWL
Reissued: 3-Apr-20
Model: Chimay-MF1/P1 Date: 19-Feb-20 No.: RD0AP011b
D0A44222 STRIPPER PAWLS
D0A44233 ROLLER:FUSING EXIT:MIDDLE
D0A44234 ROLLER:FUSING EXIT
D0A44236 HOLDER:PICKOFF PAWL
D0A44237 STAY:HOLDER:PICKOFF PAWL
D0A44243 GUIDE:STRIPPER PAWLS
AW110127 THERMOSTAT:210C
D0A44226 STAY:THERMOSTAT
D0A44229 STAY:HEATER:M4
D0A44235 HOLDER:THERMOSTAT:B2
D0A44254 STAY:CONNECTING:THERMOSTAT
D0A44151 LEVER:LOCK:LEFT
D0A44152 LEVER:LOCK:RIGHT
D0A44153 COMPRESSION SPRING:LEVER:LOCK
D0A44214 TENSION SPRING:GUIDE PLATE:FUSING EXIT
D0A44216 GUIDE PLATE:FUSING EXIT:LOWER:ASS'Y
D0A44239 DECAL:MISFEED REMOVAL:FUSING UNIT
D0A44270 COVER:HARNESS:LEFT
D0A44271 COVER:HARNESS:RIGHT
D0A44101 DRAWER:FUSING UNIT
D0A44105 THERMISTOR:FUSING
D0A44227 STAY:HEATER:M3
D0A44121 FUSING COVER:UPPER:NA
D0A44122 FUSING COVER:UPPER:EU
D0A44230 FUSING ENTRANCE GUIDE PLATE:UPPER
D0A44238 DECAL:H-TEMP WARNING:FUSING UNIT
When individual parts of the fusing unit need to be replaced, please replace the entire
fusing unit instead.
P/N Description
D0A44018 (NA):FUSING SECTION:ASS'Y
D0A44019 (TWN):FUSING SECTION:ASS'Y
D0A44028 (EU/AA/KOR/CHN):FUSING SECTION:ASS'Y
Model: Chimay-MF1/P1 Date: 30-Jun-20 No.: RD0AP012
Subject: Parts Information for the HC model Prepared by: E. Nakamura

Product Safety Other (Firmware) Tier 2
The products listed below are the Teflon trays for the HC models:
Destination Product Product Name Description Difference from
Code the standard
models
NA D3EY-01 - - Paper tray of the Side fences with
mainframe Teflon tape
EU D3EY-06
- For 500 sheets
NA D3EY-03 Paper Feed - Option
Unit PB1120LE
EU D3EY-07 - For 500 sheets
NA D3EY-05 Paper Feed - Option
Unit PB1110LE
EU D3EY-08 - For 250 sheets
The parts that are unique to the HC models are listed below by region.
Note that other parts are in common with the standard models.
The items in bold/italic should be added to or corrected in the parts catalogs:
1. For NA
D3EY-01:
Part Number Part Name
D3EY2611 SHEET:SIDE FENCE:500TYPE:RIGHT
D3EY2612 SHEET:SIDE FENCE:500TYPE:LEFT
D3DC2896 DECAL:LABEL:TRAY
M0213032 DECAL:LABEL:MAIN
D3EY-03: (The parts catalog has already been released.)

D3DC2896 (NA):DECAL:LABEL:TRAY
D3EY2559 (D3EY-03/D3EY-07):SHEET:LE:GATE PLATE
M0213032 (NA):(D3EY-01):DECAL:LABEL:MAIN

D3DC2896 (NA):DECAL:LABEL:TRAY
D3EY2559 SHEET:LE:GATE PLATE
D3EY2641 SHEET:SIDE FENCE:RIGHT:LE
D3EY2661 SHEET:SIDE FENCE:LEFT:LE
2. For EU
D3EY-06:
D3DC2895 DECAL:LABEL:MAIN
M0213034 DECAL:LABEL:TRAY:SMALL

D3DC2895 (EU):(D3EY-06):DECAL:LABEL:MAIN
D3EY2559 (D3EY-03/D3EY-07):SHEET:LE:GATE PLATE
M0213034 (EU):DECAL:LABEL:TRAY:SMALL

D3EY2559 SHEET:LE:GATE PLATE
D3EY2641 SHEET:SIDE FENCE:RIGHT:LE
D3EY2661 SHEET:SIDE FENCE:LEFT:LE
M0213034 (EU):DECAL:LABEL:TRAY:SMALL
Model: Chimay-MF1/P1 Date: 28-Sep-20 No.: RD0AP013
Subject: Note for users: How to replace the toner cartridge Prepared by: E. Nakamura
Product Safety Other (User Tier 2
instruction)
Symptom:
If a user sets only the toner cartridge in the machine while the drum unit is pulled out, the
following message might be displayed on the operation panel:
- Chimay-MF1: “Toner Cartridge(s) are not set correctly. Please set correctly.”
- Chimay-P1: “Set the Print Cartridge correctly.”
Cause:
The toner ID chip connectors in the front of the machine are bent.
In addition, there also might be a contact mark on the ID chip of the toner cartridge and/or
a dent on the rib near the ID chip.
This is likely to occur if the toner cartridge and drum unit are pulled out together and only a
new toner cartridge is placed back in the machine.
Action:
1. Instruct the customer on the correct replacement procedure for the toner cartridge.
For the procedure, refer to the following section in User Guide:

Maintenance > Replacing the Print Cartridge > How to Replace the Print Cartridge
Note: When replacing the toner cartridge, the toner cartridge needs to be pulled out
individually by pulling down the lock lever.
Cf. When replacing the drum unit, the toner cartridge and drum unit need to be pulled
out together as one.
2. If the toner ID chip connectors in the front side of the machine are bent, replace
CONNECTOR:ID_CHIP.
For the procedure, refer to the RTB No. RD0AP007 or RM0D1002.

Model: Chimay-MF1/P1 Date: 15-Apr-21 No.: RD0AP014
Subject: Manual Correction: Troubleshooting for SC670-02 Prepared by: E. Nakamura


6. Troubleshooting > Service Call > SC600 (Device Communication)

SC670- D Engine start up error when the machine is in operation
02
Engine board reset unexpectedly.
• CPU reset by software
• CPU reset by anomaly CPU
• CPU reset by hardware defect / noise
• Hardware defect / noise
Check if the SC occurs by turning the power OFF then ON. If the SC
occurs again, do the following steps. Check if the SC reoccurs by cycling
the power after each step.
1. Update the engine/controller firmware to the latest version.
2. (Printer model) Check the cable between the engine board and the
controller board.
3. Replace the units in the following order:
• Printer model
- Engine board
- PSU
- Controller board
• MF model
- SCB
- PSU
Model: Cmy-MF1/P1 Date: 15-Apr-21 No.: RD0AP015
Subject: Manual Correction: SP1-912-001 (Power Limit Mode) Prepared by: E. Nakamura
is not available

SP1-912-001 (Power Limit Mode) is available with only the Japanese models.
So, please correct the sections below to your field service manual.
• 6. Troubleshooting > Other Troubleshooting > Suppressing Maximum Power

Consumption
• Appendices > 4. SP Mode Tables (for Printer Model) > SP1-XXX (Feed)
Model: Cmy-MF1/P1 Date: 15-Apr-21 No.: RD0AP015
• Appendices > 5. SP Mode Tables (for MF Model) > SP1-XXX (Feed)

Subject: Manual Correction: SP2-201-206 Prepared by: E. Nakamura


Please correct the following section in bold/italic as shown below.
6. Troubleshooting > Other Troubleshooting > Uneven Image Density > Action
3. SP adjustment
Set SP2-201-206 (DV bias Control: Coefficient: a6) to from -20 to -120 a value
between -120 and -20. This value is added to the development bias.
6. Troubleshooting > Other Troubleshooting > Horizontal White Bands 94 mm Apart >
Action
3. SP adjustment
Set SP2-201-206 (DV bias Control: Coefficient: a6) to from -20 to -120 a value
between -120 and -20. (This value is added to the development bias.)
Also, please add the following SC description to your field service manual.
Appendices > 4. SP Mode Tables (for Printer Model) > SP2-XXX (Drum)
Appendices > 5. SP Mode Tables (for MF Model) > SP2-XXX (Drum)
SP No. Large Category Small Category ENG [Min to Max/Init./Step]
or CTL
2-201-206 DV bias Control Coefficient: a6 ENG* [-200 to 0 / 0 / 1]
Subject: Manual Correction: SPs regading supply part Prepared by: E. Nakamura
replacement

Please add some explanation in bold/italics to your field service manual.
Appendices > 4. SP Mode Tables (for Printer Model) > SP5-XXX (Mode) - Engine
Appendices > 4. SP Mode Tables (for Printer Model) > SP5-XXX (Mode) - Controller
SP No. Large Category Small Category ENG [Min to Max / Note
Init. / Step]
or
CTL
5-931-001 Life Alert Disp. Maintenance ENG* [0 to 1 / 1 / 1] - This is a setting to
Kit 0: No switch whether to
1: Yes display the alert.
Also, it applies to
5-931-002 Life Alert Disp. PCDU ENG* [0 to 1 / 1 / 1]
whether to send an
0: No
NRS notification.
1: Yes
- This setting is
valid when SP5-930-
001 (MeterClick
Charge Setting) is
set to “1 (Yes)”.
- For the click
model, this setting
is configured to "0
(No)" before
delivery.
Appendices > 5. SP Mode Tables (for MF Model) > SP5-XXX (Mode) - Engine
Appendices > 5. SP Mode Tables (for MF Model) > SP5-XXX (Mode) - Controller
SP No. Large Category Small Category ENG [Min to Max / Note
Init. / Step]
or
CTL
5-931-001 Life Alert Disp. Maintenance ENG* [0 to 1 / 1 / 1] - This is a setting to
Kit 0: No switch whether to
1: Yes display the alert.
Also, it applies to
5-931-002 Life Alert Disp. PCDU ENG* [0 to 1 / 1 / 1]
whether to send an
0: No
NRS notification.
1: Yes
- This setting is
valid when SP5-930-
001 (MeterClick
Charge Setting) is
set to “1 (Yes)”.
- For the click
model, this setting
is configured to "0
(No)" before
delivery.
5-061-002 Toner CTL* [0 to 1 / 0 / 1]
PreNearEnd
0: Display
Display Change
1: Not
display
5-073-003 Supply Part Fuser Unit CTL* [0 to 1 / 0 / 1]
This is a setting to
Replacement switch the displayed
0: Service
Operation Type message for the
maintenance
service maintenance
1: User or user
maintenance maintenance.
5-073-005 Supply Part Drum Unit CTL* [0 to 1 / 0 / 1]
Replacement
0: Service
Operation Type
maintenance
1: User
maintenance
7. Detailed Descriptions > PCDU, Toner Cartridge > Toner Cartridge > Toner Near End/
End Detection > Estimated Toner Near End
Estimated Toner Near End
When the amount of toner remaining (%) *1 is calculated from the amount of toner
supplied, or the total distance (%) *2 of operation by the toner cartridge, whichever is
lower is taken as the value of the amount of toner remaining. Either can be calculated
from the toner supply operation time. When the amount of toner remaining reaches the
threshold of the amount of toner available for use *3, this triggers the estimated toner
near-end alert.
*1 Toner remaining [%] = { Amt. toner supplied [g] / (Initial toner fill [g] - Toner fill
tolerance and toner amt. margin [g]) } x 100
*2 Amt. toner consumed [%] = (Toner cartridge operation time distance / Used toner end
distance) x 100
*3 The near-end and utilization threshold value can be selected with SP3-098-001: 0
Early, 1 Normal, 2 Late (default) or the UP setting. The notification timing and
printable pages for each setting are as shown below.
UP setting* SP3-098-001 Notify timing Printable pages
Notify Sooner 0 (Early) About 7 days before end Approx. 950
Normal 1 (Normal) About 5 days before end Approx. 680
Notify Later 2 (Late) About 3 days before end Approx. 400
*UP setting: User Tools > machine Features > Maintenance > Replacement Alert
Important Notice:
 The figures above are intended only as an example and are calculated
based on the following conditions:
- A4 (LT)
- 6% image coverage ratio
- 3P/J
- APV: 3.0k prints/month
 The printing habits of the customer (document type, job size, image density,
etc.) will have a substantial impact on the toner cartridge’s actual page
yield. Accordingly, the actual number of days and/or pages that the
machine can print with the remaining toner may vary considerably.
Reissued: 02-Jun-21
Model: Chimay-MF1/P1 Date: 18-May-21 No.: RD0AP018a
RTB reissued.
The items in red/bold/italics were changed and added
Subject: Manual Correction: Troubleshooting for SC672-21 Prepared by: E. Nakamura
Product Safety Other (User Tier 2
instruction)

Please correct the section in bold/italics below to your field service manual.
Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the
following steps. Check if the SC reoccurs by cycling the power off/on after each step.
1. Try to execute the CMOS clear with the following procedure. If the SC occurs
again, go to the step 2.
P 501/502:
1) Turn off the machine.
2) Set the Dip switch 1-3 to ON. (*)
Reissued: 02-Jun-21
Model: Chimay-MF1/P1 Date: 18-May-21 No.: RD0AP018a
3) Set the Dip switch 1-3 to OFF. (*)
4) Turn on the machine.
*Note: Operate the switch while the power of the controller board is off.
IM 350/350F/430F/430Fb:
2) Press the SW5 on the SCB once and release it.
2. Replace the controller board.
3. Replace the USB cable/harness between the operation panel and the controller board.
4. Replace the operation panel.
Dip switch 1 for P 501/502:
SW5 for IM 350/350F/430F/430Fb:
SW5
Reissued: 12-Jul-21
Model: Cmy-MF1 Date: 22-Jun-21 No.: RD0AP019a
Subject: Point-to Point Correction: Key Counter Connector Number Prepared by: S.Orita
RTB reissued.
The items in red/bold/italics were changed and added
Point-to-Point Revision
The connector number(CN204) on the SCB for the Key Counter is incorrect. So, please
delete the CN204 as below.
IM350F/IM 350/Im430Fb/IM430F Point to Point Diagram (3/5)

Reissued : 06-Apr-23
Model: CMY-MF1 Date: 12-Jul-21 No.:RD0AP020a
Subject: Change of CIS and SCB Prepared by: S.Orita

From: WE Tech. Supprt Sec. S and S Strategy Promo. Dep.
RTB Reissue
The items in bold italics were added.
Background
The supplier factory has discontinued the supply of CIS, which was used in the ADF Ass’y.
As a result, the following target parts have also been changed.
As the interchangeability of the target parts is X/X, the old parts will continue to be
supplied. So, when replacing them in the field, the old parts need to be installed in the old
machines, and the new parts need to be installed in the new machines as well.
If the old CIS can no longer be supplied in the future, it is necessary to replace with the
new CIS and SCB as a set.
Target service parts
・CIS
Old P/N New P/N Description Int
D3DJ1710 D0CB1827 OPTICAL READING MD:BEHIND:ASS'Y X/X
Note:
 The P/N D0CB1827 is not available until the end of July.
・SCB
Old P/N New P/N Description Int
D0A45734 PCB:SCB:CHI-MF1C:EXP:ASS'Y
X/X
D0A45775(New1) PCB:SCB:CHI-MF1CKAI:EXP:ASS'Y
→D0A45153(New2:O/O)
D0A45735 PCB:SCB:CHI-MF1D:EXP:ASS'Y
X/X
D0A45776( New1) PCB:SCB:CHI-MF1DKAI:EXP:ASS'Y
→D0A45154(New2:O/O)
Combination of the parts and firmware
Some of the following combinations may cause the SC error and/or the part to become
defective.
Engine SCB CIS Phenomenon Recovery method
Firmware
Old*1 Old Old Normal N/A
Replace the CIS with
SC154 (CIS Communication old CIS, or replace the
Old*1 Old New
error) or CIS defective SCB with New1/New2
SCB.
Replace the SCB with
SC154 (CIS Communication old SCB, or replace
New1/
Old*1 Old error), CIS defective or the SCB with
New2
SCB defective New1/New2 SCB and
the CIS with new CIS.
New1/ SC154 (CIS Communication Replace the SCB with
Old*1 New
New2 error) or SCB defective New1/New2 SCB.
old SCB, or replace
New1*2 SC154 (CIS Communication
Old Old the SCB with
(CIS) error) or SCB defective
New1/New2 SCB and
New1*2 SC154 (CIS Communication Replace the SCB with
Old New
(CIS) error) or SCB defective New1/New2 SCB.
New1*2 Replace the CIS with
New1 Old CIS defective
(CIS) new CIS.
New1*2
New1 New Normal N/A
(CIS)
SC154 (CIS old SCB, or replace
New1*2
New2 Old Communication error) or the SCB with
(CIS)
New1*2 Replace the SCB with
New2 New SCB defective
(CIS) New1/New2 SCB.
New2*3
Old Old Communication error) or the SCB with
(Biscotti)
Engine SCB CIS Phenomenon Recovery method
Firmware
SC154 (CIS
Old New Communication error) or
(Biscotti) New1/New2 SCB.
SCB defective
New2*3
New1 Old Communication error) or the SCB with
(Biscotti)
New1 New SCB defective
(Biscotti) New1/New2 SCB.
New2*3 Replace the CIS with
New2 Old CIS defective
(Biscotti) new CIS.
New2*3
New2 New Normal N/A
(Biscotti)
*1 Old Engine Firmware: Engine v.1.12:09 (D0A45551E) or earlier
*2 New1 Engine Firmware: Engine (CIS) v.2.13:10 (D0A45552) or later
*3 New2 Engine Firmware: Engine (Biscotti) v.4.17.11 (D0A45506A) or later
Note:
 If you put the old System/Copy firmware (v.1.10 (D0A45540G) or earlier) into the
machine in which the New1 SCB is installed, the SCB will become defective. In this
case, it is necessary to replace it with the New1 or New2 SCB.
 If you put the old System/Copy firmware (v.1.13 (D0A45540K) or earlier) into the
machine in which the New2 SCB is installed, the SCB will become defective. In
this case, it is necessary to replace it with the New1 or New2 SCB.
 There are three types of Engine firmware (v1.xx:xx, v2.xx:xx, v4.xx:xx). When
applying the Engine firmware individually, you should pay attention to which type the
machine currently has. When applying the package firmware, the machine
automatically recognizes the type of Engine firmware and only load the correct type of
the firmware. However, in this case, it is assumed that the System/Copy firmware is
v.1.11 (D0A45540H) or later) for New1, and the System/Copy firmware is v.1.14
(D0A45540L ) for New2.
White marking in the new parts
The new SCB and CIS are painted with white markings to make them distinguishable from
the old ones, as shown below.
CIS SCB
Machine serial numbers with the old/new parts

The following details how to identify the machine serial number of new parts (New1 SCB
and New CIS) and old parts.
Product Name Old Serial Number New Serial Number
IM 350F 337yfm0xxxx 337yfm5xxxx
IM 350 338yfm0xxxx 338yfm5xxxx
IM 430F 335yfm0xxxx 335yfm5xxxx
IM 430Fb 336yfm0xxxx 336yfm5xxxx
Note:
Switchover to mass production of new machines began at the beginning of 2021 June for
each model.
Machine Cut-in Serial Numbers for New2 SCB

Product Cut-in Serial Number Product Code Cut-in Serial Number
Code
D0AP-17 3352P851599～ D0C5-17 3372P850240～
D0AP-19 3352P951466～ D0C5-27 3372P850864～
D0AP-27 3352P852451～ D0C6-27 3382P850552～
D0C4-17 3362P850023～
Model: CMY-MF1 Date:04-Aug-21 No.: RD0AP021
Subject: ADF ass’y will no longer include the CIS unit. Prepared by: S.Orita
Background
The supplier factory has discontinued the supply of CIS, which is used in the ADF Ass’y
service parts. Since there will be a reduced supply of CIS, it will no longer be included in
replacement ADF Ass’y service parts.
We have secured the required quantity of CIS for the lifetime of the device, so CIS-only
service parts will continue to be provided.
Target service parts

Old P/N New P/N Parts Name Int Remarks
D0A46005 D0A46022 (NA/EU/AA/KOR):ADF:ASS'Y O/O New Parts doesn't
include CIS.
D0A46002 D0A46023 (TWN):ADF:ASS'Y O/O
D0A46003 D0A46024 (CHN):ADF:ASS'Y O/O
Remarks for the parts replacement

The replacement ADF Ass’y will be provided without CIS, and if you install the ADF Ass’y
without CIS, SC will occur. So, be sure to remove the CIS from the customer's device and
install the CIS on the replacement ADF Ass’y service part. In addition, the caution
announcement shown below is included with the service parts of the ADF Ass’y without
CIS to bring attention to this change.
Excerpt from the caution announcement

This service part is not equipped with CIS. Before installing a new part, install the CIS that
you removed from the replaced part. Refer to the Field Service Manual for details about
CIS replacement. If no CIS is installed, error SC154 (scanner communication error: rear
side) or SC144 (SBU communication error) occurs.
Replacement procedure for CIS

1. Remove the SPDF front cover. (SPDF Front Cover)
2. Remove the SPDF rear cover. (SPDF Rear Cover)
3. Remove the original feed unit. (Original Feed Unit)
4. Remove the SPDF inner cover [A].
[Note]
Lift the back of the SPDF inner cover [A] while raising the original tray [B], and then slide
the SPDF inner cover toward the back of the SPDF unit.
5. Release the four hooks in the order shown below, and then remove the ferrite core [B]
from the holder to disconnect the FFC [A].
6. Release the routed harnesses from the harness guide [A], and then remove it.
7. Remove the gear bracket [A].
8. Remove the gears [A].

[Important]
Do not remove the gear [B] (this prevents inner pin [C] from falling into the machine).
9. Open the SPDF unit [A] while holding the gear [B] by hand, and open the scanning
guide plate (rear side) [C] by pulling the release lever [D].
[Important]
 Hold the gear [B]. It is not fastened, and it may drop into the machine.
 Open the scanning guide plate (rear side) [C] before replacing the CIS unit.
Otherwise, the surface could be damaged.
10. Pull out the CIS unit [A] from the SPDF unit.
 The CIS unit can be easily removed by pushing it from behind.
Model: Chimay-MF1/P1 Date: 25-Feb-22 No.: RD0AP022
Subject: Manual Correction: Troubleshooting for SC's Prepared by: S.Orita.

From: WE Tech.Support Sec. Service Planning Dept.

SC670-02
Note: This information has been issued in RTB No. RD0AP014.
SC670- D Engine start up error when the machine is in operation
02
Engine board reset unexpectedly.
• CPU reset by software
• CPU reset by anomaly CPU
• CPU reset by hardware defect / noise
• Hardware defect / noise
Check if the SC occurs by turning the power OFF then ON. If the SC
occurs again, do the following steps. Check if the SC reoccurs by cycling
the power after each step.
1. Update the engine/controller firmware to the latest version.
2. (Printer model) Check the cable between the engine board and the
controller board.
3. Replace the units in the following order:
• Printer model
- Engine board
- PSU
- Controller board
• MF model
- SCB
- PSU
SC670-04
SC670- D Communication error between engine and controller
04
Communication is linked up.
• Engine and/or Controller board defective
Check if the SC occurs more than one time by turning the power OFF
then ON 10 times. If the SC occurs again, do the following steps. Check if
the SC reoccurs by cycling the power after each step.
1. (Printer model) Check the harness between the engine board and the
controller board.
2. Replace the engine board (Printer: Engine Board, MF: SCB.).
3. (Printer model) Replace the controller board.
SC672-21
Please correct the section in bold/italics below to your field service manual
Note: This information has been issued in RTB No RD0AP018a.
Power cycle the machine to see if the error reoccurs. If the SC occurs again, do the
following steps. Check if the SC reoccurs by cycling the power off/on after each step.
1. Try to execute the CMOS clear with the following procedure. If the SC occurs
again, go to the step 2.
P 501/502:
2) Set the Dip switch 1-3 to ON. (*)
3) Set the Dip switch 1-3 to OFF. (*)
*Note: Operate the switch while the power of the controller board is off.
IM 350/350F/430F/430Fb:
2) Press the SW5 on the SCB once and release it.
2. Replace the controller board.
3. Replace the USB cable/harness between the operation panel and the controller board.
4. Replace the operation panel.
Dip switch 1 for P 501/502:
SW5 for IM 350/350F/430F/430Fb:
SW5
Model: Chimay-MF1 Date: 05-Apr-23 No.: RD0AP023
Subject: Point-to-Point Correction: HDD Prepared by: S.Orita.

Point-to-Point Revision
The HDD has been added as below:
IM350F/IM 350/Im430Fb/IM430F Point to Point Diagram (3/5)

Model: Chimay-MF1 Date: 18-Apr-23 No.: RD0AP024
Subject: Offline Stapler Ass'y Prepared by: S.Orita.

New Parts Information

The following offline stapler ass’y has been added to Chimay-Mf1 Option parts catalog:
New P/N Description Q’ty Page Index

D3EP0902 STAPLER:EXP:ASS'Y 1 *11 *1
*New page and index
5. Offline Stapler Type M34 (New chapter)
Note:
P/N D3EP0902 is the same component parts as the product with EDP. For the installation
instructions, please see the Offline Stapler installation procedure in the Chimay-MF1 Service
Manual.

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Technical Bulletin PAGE: 1/2

Model: CMY-MF1c/d Date: 14-Mar-19 No.: RD0AP002

1) One of the following solutions is installed.

SLNX ver. 3.2 or later

Subject: Setup procedure at the first power up Prepared by: Y. Tamaoka

[A]: User installation start-up screen

[B]: Service installation start-up screen

Excerpt from the Service Manual:

1. Following the start screen, the language select screen appears.

2. The administrator password setting screen appears.

5. The Installation Settings screen appears.

7. The home screen appears.

8. Set the machine setting with one of the following menus.

3. Ask your customer to set the supervisor and administrator password.

Old part New part Description Q’ty Int

The System/Copy firmware version has been changed as shown below:

How to replace the part:

5. Remove the old harness with clamp.

7. Confirm that there is no noise.

Subject: CC-CERTIFIED IN 2019 Machine Prepared by: T.Suzuki

See the following pages for Step 3 to Step 13.

3. Confirm that no suspicious parts or devices are attached to the peripheral.

4. Hide Administrator Password Change Screen

5.Setting not to automatically start "Introduction Setting Boot Mode"

6. Setting "Smart Operation Panel mode" to "Secure boot"

7. Setting "Web Service Access Ctrl:Rest WebService (Lower 4bits)" to "on"

8. Setting "On Board USB" to "0"

9. Setting "Auto Update Setting" to "0"

10. Setting "GuestNetwork" to "0"

11. Invalid setting of Remote Assistant function

12. Enabling the Encryption Settings

13. Check firmware versions.

Firmware Name: Version: Firmware

Firmware Name: Version: Firmware

Firmware Name: Version: Firmware

Firmware Name: Version: Firmware

The list of Operating Instructions (O/I)

Online Document Set 1

Online Document Set 2

Online Document Set 3

Online Document Set 4

Subject: Manual Correction: ID Chip Connector Replacement Prepared by: E. Nakamura

Service Manual Revision

Toner ID Chip Connector Removal

3. Separate the ID chip connector [A] from the holder [B].

PCDU ID Chip Connector Removal

Subject: Manual Correction: Engine NVRAM Replacement Prepared by: E. Nakamura

Service Manual Revision

See cut-in S/N below.

Optional PFU PB1110 and Optional PFU PB1120

Cut-in Serial Numbers

This change is applied:

Subject: Manual Correction: Troubleshooting for SC180 Prepared by: E. Nakamura

Service Manual Revision

SC No. Type Error Name/Error Condition/Major Cause/Solution

Subject: Parts Information for the HC model Prepared by: E. Nakamura

D3EY-03: (The parts catalog has already been released.)

D3EY-05: (The parts catalog has already been released.)

D3EY-07: (The parts catalog has already been released.)

D3EY-08: (The parts catalog has already been released.)