CAPM Handbook

CAPM
Certified Associate in Project Management (CAPM) ®
Handbook
Table of Contents
How to Use the CAPM® Certification Handbook ....................................................................... 3
About PMI’s Certification Program............................................................................................. 4
Overview of the CAPM Certification............................................................................................ 5
Timeline of the CAPM Certification Process ................................................................................ 6
CAPM Eligibility Requirements.................................................................................................... 7
CAPM Certification Application and Payment ........................................................................... 8
How to Complete the Online Application .................................................................................... 8
How to Record Your Education on the Application ..................................................................... 9
Application Processing ............................................................................................................ 10
CAPM Certification Fees.......................................................................................................... 11
How to Submit Payment .......................................................................................................... 10
CAPM Refund Policy ............................................................................................................... 11
PMI Audit Process ..................................................................................................................... 12
CAPM Examination Policies and Procedures.......................................................................... 13
CAPM Examination Information ............................................................................................... 13
CAPM Examination Blueprint................................................................................................... 14
Single Language Exams .......................................................................................................... 15
Test Accommodations for the Examination .............................................................................. 16
Legal Restrictions on Taking the Examination.......................................................................... 17
Examination Eligibility .............................................................................................................. 20
How to Schedule an Examination with Exam Accommodations with Pearson VUE .................. 21
Rescheduling/Cancellation Policy ............................................................................................ 22
How to Reschedule or Cancel Your Online Proctored and Center-Based Appointment............ 23
Extenuating Circumstances ..................................................................................................... 23
PMI Examination Security and Confidentiality .......................................................................... 25
Examination Requirements and Instructions ............................................................................ 26
Examination Report ................................................................................................................. 31
Reexamination......................................................................................................................... 32
Certification Policies and Procedures ..................................................................................... 33
Certification Complaints Process ............................................................................................. 33
Certification Appeals Procedure ............................................................................................... 34
Use of Your CAPM Certification ................................................................................................ 35
CAPM® Certification Handbook – revised 24 September 2020

2000-2020 Project Management Institute Inc. All rights reserved. 1
Continuing Certification Requirements (CCR) Program.......................................................... 36
CCR Program Overview........................................................................................................... 36
PMI Code of Ethics and Professional Conduct ........................................................................ 37
PMI Certification Application/Renewal Agreement .................................................................. 38
CAPM® Certification Handbook – revised 24 September 2020

How to Use the CAPM® Certification Handbook
This handbook contains information on how you can apply for the Certified Associate in Project
Management (CAPM) ® certification—a certification designed to reflect an individual’s knowledge of
project management processes and terminology. This handbook applies to online proctored testing
candidates as well as center-based candidates.
PMI requires that all CAPM certification applicants read this entire handbook. The purpose of this
handbook is to provide you with important information about the policies and procedures for obtaining
and renewing the CAPM certification.
The features in this handbook allow you to:

Find information on each policy or procedure by clicking on a topic in the left navigation bar
Find tips and important information by reading NOTES throughout the handbook
Access the online application system and other information by clicking on links within this handbook
PMI CONTACT INFORMATION

For general information about the PMI® certification program, contact the
Customer Care Service Centre in your region. Find this information at
https://www.pmi.org/about/contact
Use the Online Certification system to apply:

https://www.pmi.org/certifications/types/
certified-associate-capm
CAPM® Certification Handbook last updated 24 September 2020
©2000-2020 Project Management Institute, Inc. All rights reserved.

Revised: 2005, 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020
PMI, the PMI logo, Making project management indispensable for business results, PMBOK, CAPM, Certified Associate in
Project Management (CAPM), PMP, Project Management Professional (PMP), Project Management Professional, the PMP
logo, PgMP, Program Management Professional (PgMP), PMI-RMP, PMI Risk Management Professional (PMI-RMP), PMI-SP,
PMI Scheduling Professional (PMI-SP), PMI-ACP, PMI Agile Certified Practitioner (PMI-ACP), PfMP, Portfolio Management
Professional (PfMP) and PMI Project Management Ready are marks of Project Management Institute, Inc.
CAPM® Certification Handbook – revised 24 May 2022

About PMI’s Certification Program
PMI offers a comprehensive certification program for practitioners with different levels of education and
experience. The certifications are developed and maintained through a rigorous process.
The certification program includes:

 PMI Project Management Ready® certification
 Certified Associate in Project Management (CAPM)® certification
 PMI Agile Certified Practitioner (PMI-ACP)® certification
 PMI Professional in Business Analysis (PMI-PBA)® certification
 PMI Risk Management Professional (PMI-RMP)® certification
 PMI Scheduling Professional (PMI-SP)® certification
 Project Management Professional (PMP)® certification
 Program Management Professional (PgMP)® certification
 Portfolio Management Professional (PfMP)® certification
PMI’s certifications are distinguished by their global development and application, which makes them
transferable across industries and geographic borders. The strength of PMI’s certifications is that they are
portable and not tied to any single method, standard or organization.
The CAPM Certification tests an individual’s knowledge of the Project Management Body of Knowledge
(PMBOK® Guide).
PMI’s certification program is designed to ensure that all certification holders have demonstrated their competence
through fair and valid measures. Steps are taken to ensure only the most reliable testing measures are used in the
assessment of candidates. For example, interviews can be influenced by how difficult the interviewer tends to be,
how well the candidate is performing that day, and even how many questions the interviewer asks along the same
line of questioning. We have taken caution to ensure factors like these don’t affect the outcome of the interview.
PMI certifications are also developed by project management practitioners for practitioners. The certification
program is driven by the thousands of certification holders who volunteer to spend time constructing and
refining the exam questions used by PMI. These volunteers represent the diversity of PMI’s market, coming
from every region of the world, industry, job, and experience level.
The exam questions are monitored through industry-standard statistical procedures, also overseen by
volunteers.
Finally, PMI’s entire certification program is supervised by the Certification Governance Council (CGC), a
committee of PMI certification holders who have a Board mandate to oversee PMI’s certifications. Therefore, PMI
understands the importance of impartiality in carrying out its certification activities, manages conflicts of interest
and ensures the objectivity of its certification activities.
A candidate is assessed by examining his or her knowledge using:
• Education and Experience – A combination of education and/or experience in project management is
required for each certification.
• Testing Competence – The candidate is required to apply project management concepts and
experience to potential on-the-job situations through a series of scenario-based questions (except for
the CAPM, which is solely based on the individual’s knowledge of the PMBOK® Guide).
• Ongoing Development – Maintenance of a PMI certification requires the accumulation of ongoing
professional development and education or, in some cases, recertification.
PMI Certification Department Mission
Initiate, establish, evaluate, maintain and administer a professional certification program to

promote and support project management practitioners and the profession.

Overview of the CAPM Certification
The CAPM certification offers recognition to practitioners who are interested in or are just starting a
career in project management, as well as project team members who wish to demonstrate their project
management knowledge. This certification denotes that the individual possesses the knowledge in the
principles and terminology of A Guide to the Project Management Body of Knowledge (PMBOK® Guide),
which outlines generally recognized good practices in project management.
Individuals who do not have project experience but are interested in project management can benefit
from this certification because it demonstrates their professional knowledge. Individuals who contribute
specialized skills to a project team can benefit from this certification as well by allowing them to align
their work with that of project managers. This knowledge can be applied to on-the-job experiences that
help develop growing levels of competence in the practice of project management. Individuals who carry
the CAPM designation after their name enjoy a high level of credibility from Project Management
Professional (PMP)® certification holders, project managers, employers and peers.

Timeline of the CAPM Certification Process

CAPM Eligibility Requirements
To be eligible for the CAPM certification, you need a high school diploma or global equivalent and must
meet the educational requirement.
Project Management Education

Educational Background
Secondary diploma AND 23 contact hours of
(high school diploma/ formal education
global equivalent)

CAPM Certification Application and Payment
How to Complete the Online Application
PMI encourages you to use the online certification system to apply for all certifications.
Before you begin, check to make sure you meet the certification eligibility requirements and can record
the necessary information on the application.
Once you start an online application, you cannot cancel it. You can save it unfinished, come back to it
later and edit any information you already entered. The application will remain open for 90 days, during
which time PMI will send you an email reminder to complete the application.
Please ensure that the application includes your valid, unique email address as this will be the primary
mode of communication from PMI throughout the certification process. Although PMI will email you
reminders during the process, you have the responsibility to schedule and sit for your
examination within the one-year eligibility period (See the Exam Eligibility section of this handbook
for more details).
NOTE: Electronic communications from PMI may inadvertently be blocked or forwarded to bulk
mail folders by some spam filters. Please add customercare@pmi.org to the personal address
book in your email program to help ensure that you don’t miss important updates from PMI.
Before you submit the application, you will be required to read and agree to the PMI Code of Ethics
and Professional Conduct and the Certification Application/Renewal Agreement, which can be found in
this handbook and on PMI.org.
NOTE: Incomplete applications and faxed applications will not be processed or returned.
You can also use the online certification system to:

• View your submitted certification application
• View your examination eligibility status Download PMI audit forms
• Download your exam reports with pass/fail status
• Apply and submit payment to take or retake any PMI examination and/or evaluation
• Submit payment for certification renewal
• Download receipts
• Access your certification record and update your contact information
• View your listing on the Certification Registry

How to Record Your Education on the Application
Use the project management education section of the online application to record your project
management education.
When you choose to record 23 contact hours of specific instruction that addressed learning objectives in
project management, you must record all education hours regardless of when they were accrued. The
course work must be completed at the time of your examination.
NOTE: One hour of classroom instruction equals one contact hour. If you have completed a
university or college course on project management that met for three hours per week for 15
weeks, you would document 45 contact hours on the application. If only a portion of a course
dealt with project management, only the hours spent on project management can be applied
toward the total.
The course hours may include content on project quality, scope, time, cost, resources, communications,
risk, procurement and integration management.
You can satisfy the education requirements by demonstrating the successful completion of courses,
workshops and training sessions offered by one or more of the following types of education providers:
A. PMI Registered Education Providers (R.E.P.s)

B. PMI Approved Training Partners (ATPs)
C. PMI chapters*
D. Employer-/company-sponsored programs
E. Training companies or consultants (e.g., training schools)
F. Distance-learning companies, including an end-of-course assessment
G. University/college academic and continuing education programs
The following education does not satisfy the education requirements:

• PMI chapter meetings*
• Self-directed learning (e.g., reading books, watching instructional videos or sessions with
coaches or mentors)
*If at least one hour of a chapter meeting is spent conducting a learning activity, the hour(s) spent in that
activity can be counted toward the educational eligibility requirement.
NOTE: While you may be able to record applicable classes that counted toward a degree,
you cannot record the degree program in its entirety because some classes within the
program will not apply to the requirement.

Application Processing
PMI strives to process applications in a timely manner. Applications will be processed in 24 hours or
less.
NOTE: This processing timeline does not apply if your application has been selected for PMI’s
audit process (refer to the PMI Audit Process section in this handbook for more details).

CAPM Certification Fees
The proper fees for payment are determined by your PMI membership status. Plan on taking an
online proctored test or center-based test and submitting the associated fees. The fees for obtaining
the CAPM Certification are subject to membership and regional pricing. Membership is NOT
required to obtain the CAPM. Visit PMI.org and navigate to the Certification menu for up-to-date
prices.
All payments will be converted into USD and may include additional fees for currency conversion.
Payments may also be completed by wire transfer in local currency. For additional information and
wiring instructions please contact customercare@pmi.org.
The PMI membership rate will apply only if you are a member of PMI in good standing at the time you
submit payment for the certification. If you apply for membership right before you apply for the
certification, make sure you receive confirmation of your membership before you pay for the certification.
If your membership has not been completely processed before you pay for the certification, you will be
charged the nonmember rate.
If PMI membership is obtained after you submit payment for the certification, PMI will not refund the
difference.
Review all the benefits of PMI membership or join now.

How to Submit Payment
Once your online application has been processed and determined to be complete, PMI will send
electronic notification to you requesting payment.
This requires you to go back into the online certification system to complete the following steps:
1. Verify your personal information and make any changes.
2. If required, request accommodations for your examination at no extra cost, (refer to the Exam
Accommodations section in this handbook for more details)
3. Read and agree to the terms and conditions. Attest to the accuracy of the information.
4. Select ‘Go to Cart’.
5. You will advance to the screen which states “Your application is Approved”, select ‘Pay for exam’,
6. You will receive an option to purchase PMI Membership and donate to the PMIEF
7. Once your selections have been made, click on ‘Continue to Checkout’.
8. Select the appropriate payment method and click on ‘Place Order’
The following are valid forms of payment:
Payment Type Method for Sending Payment

Credit card Online certification system
Wire transfer Contact customercare@pmi.org for details
You may submit payment the following way:
1. Online—Use the online certification system to submit credit card payment. This will enable PMI
to process your payment more quickly.

CAPM Refund Policy
Customers may request a refund within 30 days from the date of purchase provided the customer does
not schedule or take the certification exam within that timeframe. After the refund is processed, the
application will be closed, and the eligibility period will no longer be valid. If a scheduled exam is
canceled and rescheduled outside of 30 days from the date of purchase, up to 48 hours prior to the
scheduled testing date, there is a rescheduling fee applied. Within 48 hours of the scheduled testing
date, all fees and the ability to reschedule are forfeit.
PMI will NOT provide you with a refund in the following instances:
• If your one-year eligibility period has expired and you have not scheduled the exam, you will
not receive a refund. You will forfeit the entire fee. You will not be able to use the initial fees
for anything else. If you still wish to obtain the certification, you will have to reapply and submit
all associated fees again.
• If you have scheduled the exam and did not take it, nor provided the necessary cancellation/
rescheduling notification to PMI’s testing administration partner Pearson VUE, you will not
receive a refund. Again, you will forfeit the fee and will not be able to apply it to anything else.
NOTE: You can send a request for refund to customercare@pmi.org.

PMI Audit Process
PMI Audit Process
The submission of an application indicates your agreement to comply with the terms of the audit process.
All applications are subject to an audit, although only a percentage of applications are selected for audit.
The selection of an application for audit is random.
If your application is selected for an audit, you will be notified by email. The electronic audit notification
provides detailed information on how to comply with the terms of the audit.
During an audit, you will be asked to submit supporting documentation such as:
• Copies of your diploma/global equivalent
• Copies of certificates and/or letters of registration from the training institute(s) for each course
recorded on the application to meet the required contact hours of training in project management
practices
PMI provides you with 90 days to submit the requested documentation. If you are able to provide the
necessary documentation to meet the terms and requirements of the audit process, the audit should
take about five to seven business days to complete. You can access your audit package from your
mypmi.org dashboard. Once all information has been downloaded and received you will be able to
submit your audit package.
You may not continue with the certification process until you have completed the audit requirements.
Once you successfully complete the audit, your one-year examination eligibility period starts.
Incomplete submissions will not be processed and will result in failure of the audit. If you choose not
to comply with the audit, it will result in an audit failure and a one-year suspension period to apply for
any of PMI’s certifications.
NOTE: Please be advised that while the selection process for an audit is primarily random, PMI
reserves the right to select any candidate to be audited at any time, including after the certification
has been bestowed. If you fail to meet the audit requirements after attaining the certification, you
are not entitled to a refund.

CAPM Examination Policies and Procedures
CAPM Examination Information
The CAPM examination is comprised of 150 multiple-choice questions. Of the 150 questions, 15 are
considered pretest questions. Pretest questions do not affect the score and are used in examinations
as an effective and legitimate way to test the validity of future examination questions. All questions are
placed throughout the examination randomly.
No. of Pretest (Unscored) Total Examination

No. of Scored Questions Questions Questions
135 15 150
The allotted time to complete the CAPM examination is three hours.
It may take some certification candidates less than the allotted three hours to complete the examination.
NOTE: There are no scheduled breaks during the exam. If you take the exam at a test
center, you may take a break if needed. However, if you do take a break during the
exam, your exam clock will continue to count down.
Breaks are not allowed during the online proctored test for any reason and leaving your
desk will terminate the exam. Eating, drinking, smoking and chewing gum are also
prohibited during the exam.
Item Development
CAPM examination questions:
• Are developed and independently validated by global work groups of project management
practitioners
• Reference information in A Guide to the Project Management Body of Knowledge
(PMBOK®Guide) – Sixth Edition
• Are monitored through psychometric analysis

CAPM Examination Blueprint
The CAPM examination blueprint identifies the proportion of questions from each chapter of the
PMBOK® Guide that will appear on the examination. The questions are derived by combining the overall
evaluations of importance, criticality and frequency, and by converting the results into percentages.
The percentages are used to determine the number of questions related to each chapter that appear on
the examination.
PMBOK® Guide – Sixth Percentage of

Edition Chapter Questions
1 6%
2 6%
3 7%
4 9%
5 9%
6 9%
7 8%
8 7%
9 8%
10 10%
11 8%
12 4%
13 9%
TOTAL 100%

Single Language Exams
The CAPM exam is available in the following 14 languages:
Arabic Hebrew
Brazilian Portuguese Italian
Chinese (Simplified) Japanese
Chinese (Traditional) Korean
English Russian
French Spanish
German Turkish
Single Language Exams are protected under the PMI Test Security and Confidentiality rules.
During the scheduling process, you will have the opportunity to choose the language in which you would
prefer to take your exam.
The examination will be entirely in the language you choose. This includes all screens before and after
the examination. If you would still like to see the questions and answer options in English during the
exam, there is an exhibit button on the screen for each question that will show the question and answer
options in English.
For online proctored test, the proctoring software, greeter support and proctor support are available in
English only.
Please note, PMI cannot change the language for an existing CAPM examination appointment. If you
schedule your examination in English only, but will require a different language, you must cancel your
examination prior to contacting PMI to request one.

Test Accommodations for the Examination
You may request the administration of any PMI examination to be modified due to disability, handicap or
medical condition that may affect your ability to take the examination. There are no additional costs for
test accommodations.
NOTE: Record your need for test accommodations as part of the payment process (when you
apply online) of the application process.
Once your request is submitted, you must forward supporting medical documentation to PMI by email
(cert.examdelivery@pmi.org). No requests for accommodations will be considered without supporting
documentation. You will be unable to schedule an examination until your accommodations are
approved by PMI.
PMI is unable to add any accommodations onto an existing examination appointment. If you do not
request accommodations during the examination payment process, but will require them, please contact
customercare@pmi.org as soon as possible. If you have already scheduled your examination, you will
have to cancel it prior to requesting the accommodations. There are no exceptions to this policy.
NOTE: Candidates who require test accommodations are not eligible for online proctored test and
must take the exam in a test center.

Legal Restrictions on Taking the Examination
PMI is subject to U.S. export controls and sanctions laws and regulations. PMI products and services,
including examination administration, may not be exported, re-exported or otherwise furnished to
countries subject to comprehensive U.S. sanctions, unless there is U.S. government authorization, or to a
person or entity on certain lists of designated parties maintained by the U.S. government, including the
U.S. Treasury Office of Foreign Assets Control (OFAC) List of Specially Designated Nationals and
Blocked Persons (SDN List), among others.
For that reason, you will be required as part of your application to take the examination to certify that you
are not on any list of designated parties maintained by the US government, that you are not in any way
affiliated with the governments of countries subject to comprehensive US sanctions, currently Cuba,
Syria, North Korea, and the Crimea Region of Ukraine, and that you are not ordinarily or permanently
resident in countries subject to comprehensive US sanctions, unless the US government has
authorized the provision of such examinations to persons ordinarily or permanently resident in those
countries.
Export control and sanctions laws may change from time to time, and PMI reserves the right to
implement any changes or additions to these restrictions as appropriate.

Examination Eligibility
Once an application has been approved, the one-year eligibility period begins. After payment of the
certification fee has been received, PMI will send you an email notification with:
• PMI eligibility ID and scheduling instructions
NOTE: If your application was selected for audit, your eligibility period begins the day you
successfully complete the audit.
The exam eligibility period (the period of time during which you are able to test) is one year. You may
take the examination up to three times within this one-year eligibility period should you not pass on the
first attempt.
The CAPM examination is delivered by PMI’s testing partner, Pearson VUE (online proctored and center
based test). The examination scheduling instructions for online proctored test and center based test
contained within this handbook and in your eligibility letter will provide you with details.
PMI cannot guarantee or reserve seating at the testing centers or an available time for an online
proctored test appointment. PMI recommends that you schedule the examination as soon as you
select a date, and at least three months before the expiration of your eligibility period.
Please print and save all examination scheduling verifications and correspondence received from
Pearson VUE for your records.

How to Schedule an Examination with Exam Accommodations with Pearson
VUE
If you have been granted test accommodations for the exam, please follow these steps for
scheduling:
• Candidates who live inside North America must call the Pearson VUE Accommodation
Specialist Department at +1 800 466 0450
• Candidates who live outside North America must contact the Pearson VUE Contact Center in
their region. Please visit http://www.pearsonvue.com/pmi/contact/ for contact information.
When calling Pearson VUE’s Contact Center, the representative will ask for:
1. Testing program: PMI – Project Management Institute
2. Name of examination: CAPM
3. Your PMI ID
4. You will then be asked to verify your:
• First Name
• Last Name
• Email address
• Physical Address
• Phone Number used in your application
If you need to reschedule or cancel an appointment with test accommodations, you will need to
call the same number you used when scheduling your appointment
PMI is unable to add any accommodations onto an existing examination appointment. If you do
not request accommodations during the examination payment process, but will require them,
please contact customercare@pmi.org as soon as possible. If you have already scheduled
your examination, you will have to cancel it prior to requesting the accommodations. There are
no exceptions to this policy.

Rescheduling/Cancellation Policy
You can reschedule or cancel your online proctored exam or center based exam at any time, up to 48
hours before your scheduled exam appointment. However, because of limited seating capacity at testing
centers, late rescheduling and cancellations will result in a fee. It is recommended that you reschedule or
cancel your exam as soon as you know you won’t be able to make the appointment. Please read the
following policy carefully.
Within 30 Days of Your Appointment

If you reschedule or cancel your exam within 30 days of your scheduled appointment, you will be
charged a fee of US$70. This fee helps to ensure greater seating availability at testing centers, since
candidates who wait until the last minute to reschedule or cancel their exams are reserving seats that
could be used by others.
The fee will be charged when you go online to Pearson VUE’s website to reschedule or cancel your
exam within the 30-day period. The US$70 charge will appear on your credit card as a charge from
Pearson VUE.
The 30-day period does not include the day of the exam appointment. For example, if you scheduled
your exam for 5 May, you must reschedule or cancel the exam on or before 4 April to avoid the fee.
For emergency situations in which you are unable to change your exam appointment before 30 days of
your exam appointment, the Extenuating Circumstance Policy may apply. However, PMI will evaluate
these situations on a case-by-case basis to determine if a refund of the rescheduling fee is appropriate.
Within 48 hours of Your Appointment

You need to reschedule or cancel your appointment before you are within 48 hours of your exam
appointment (local time). If you wait until you are within 48 hours of your exam appointment, you will not
be able to cancel your appointment and you will forfeit the entire exam fee if you do not show up. You will
not be able to reschedule your appointment at this point and will need to pay associated reexamination
fees to schedule a new exam.
Examples
Date of Exam Date That You Reschedule Fee Amount
Appointment or Cancel
30-Day Policy
5 May 4 April (or before) No fee
5 May 5 April (up until 2 May) US$70
48 Hours Policy
5 May, 8:00 AM Before 3 May, 8:00 AM US$70
5 May, 8:00 AM After 3 May, 8:00 AM (you are unable Forfeit the
to reschedule or cancel the entire exam fee
appointment)

How to Reschedule or Cancel Your Online Proctored and Center-Based
Appointment
Rescheduling/Canceling Instructions with Pearson VUE
Reschedule or cancel your appointment online at the PMI.org website. Upon logging into your PMI.org
account, click “Reschedule Exam” or “Cancel Exam” link under “Your CAPM examination has been
scheduled”. You will be directed to reschedule or cancel your exam through Pearson VUE.
 When you are directed to your Pearson VUE account, you can review the current appointment
details. You will be presented with options to reschedule or cancel your appointment.
 If you want to change your exam delivery type (online proctoring to center based or center
based to online proctoring), please cancel your exam first and then schedule a new exam. If
your exam date is within 30 days, you may need to contact PMI Customer Care for
assistance.
If you are within 48 hours of your examination, you will not be able to cancel or reschedule your
appointment and you will forfeit the entire exam fee if you do not show up. .
Emails to Pearson VUE or PMI are not acceptable forms of communication to reschedule or cancel your
examination appointment.
If you have internet connectivity problems, or experience any issues rescheduling or canceling your
examination online, call Pearson VUE directly to reschedule or cancel your appointment. Contact
telephone numbers for all Pearson VUE Service Centers are located in your Examination Scheduling
Instructions in this handbook. Do not call the testing site to reschedule or cancel the examination.
Extenuating Circumstances
PMI understands that there are times when personal emergencies may cause you to:
1. Reschedule or cancel your exam within 30 days of the appointment
or
2. Miss a scheduled exam appointment (resulting in a no-show status)
These are referred to as extenuating circumstances and can include:
• Medical emergency
• Military deployment
• Death in immediate family
• Illness in immediate family
• Natural disaster
*Extenuating circumstances do not include work-related circumstances.*
Should a situation like this occur, PMI will examine your situation and take appropriate action.
1. If your circumstance forces you to reschedule or cancel your exam within 30 days of the
appointment:
Go online to PMI's certification system as soon as you know you are unable to make your
scheduled appointment and reschedule or cancel your exam. You will be charged the US$70 fee;
however, you can contact PMI Customer Care with an explanation and supporting documents
(e.g., accident report, medical documentation, etc.) to obtain a refund on the late
rescheduling/cancellation fee, if approved by PMI.
2. If your circumstance forces you to miss your scheduled exam appointment (resulting in a no-show
status):
Please Contact PMI Customer Care within 72 hours following the missed exam
appointment. You will be asked to provide an explanation along with supporting
documentation (e.g., accident report, medical documentation, etc.) in order for you to
reschedule or cancel your exam without penalty, if approved by PMI.
PMI will review all claims on a case-by-case basis. If your extenuating circumstance claim is not
approved, you will be required to pay the full reexamination fee to sit for the exam.
No-Show Status
Failure to notify Pearson VUE or PMI within the specified time periods to reschedule or cancel
your exam and failure to meet a scheduled examination appointment will result in a no-show
status. A no-show status means you will forfeit the exam fee and have to pay the full
reexamination fee in order to schedule another examination.

PMI Examination Security and Confidentiality
The examination, answer sheets, worksheets and/or any other test or test-related materials remain the
sole and exclusive property of PMI. These materials are confidential and are not available for review by
any person or agency for any reason.
Examination (pass/fail) results are confidential and will not be disclosed to anyone without candidate
consent, unless directed by valid and lawful subpoena or court order. If you would like your examination
results to be released to a third party, you must provide PMI with a written request that specifically
identifies the types of details (e.g., examination date, pass/fail status, etc.) about the examination results
that the third-party person or organization should receive.
When you submit an application, you agree to abide by the PMI Certification Application/Renewal
Agreement (found in this handbook). Among other things, this document addresses post-examination
questions and discussions. It states: …Furthermore, I agree not to discuss, debrief or disclose, in
any manner, the specific content of PMI examination questions and answers, to any individual.
Any such discussion would be a potential violation of the Certification Application/Renewal Agreement and
thus, could affect the status of your certification, up to and including revocation of your certification or
permanent suspension from any PMI certification examinations.

Examination Requirements and Instructions
In order to be admitted into the Pearson VUE testing center, or during the check-in process right before
the online proctored exam, you must bring a valid and current (non-expired) form of government-issued
identification. Your identification must include:
1. English characters/translation
2. Your photograph
3. Your signature
If your government-issued identification does not display a photograph or a signature, a secondary form
of identification may be used, which includes a photograph and/or signature (whichever is missing from
the government-issued identification), and your name printed on the identification. All identification must
be current (non-expired)
All forms of identification being presented at the testing center must match your name exactly as it
appears on the scheduling notification. Your identification documents must be in good condition, and
cannot be bent, frayed, taped, cracked or otherwise damaged in any way. The identification documents
must be the originals, and cannot be photocopies. You will not be permitted to test if the name on your
identification documents does not exactly match the name on your scheduling notification, or if your
identification is damaged. Neither PMI, nor Pearson VUE will make any exceptions to this policy.
If you do not provide the appropriate and/or matching identification, you will not be permitted to test. If
y o u still wish to take the exam, you will be required to apply for reexamination and pay the
reexamination fee in order to take the exam at a later date, when valid identification is available.
The following are acceptable forms of government-issued identification:

• Valid driver’s license
• Valid military ID
• Valid passport
• Valid national identification card
The following are acceptable forms of secondary identification:

• Valid employee ID
• Valid credit card with signature
• Valid bank (ATM) card
The following are not acceptable forms of identification:

• Social Security cards
• Library cards
Name Change Procedure

After submitting your examination payment, you will receive an eligibility letter from PMI via email. This
eligibility letter will confirm the way your name will appear on the day of your examination, under the
Name exactly as it appears on your identification field. If you require an update or change to your
name for the purpose of taking the certification examination, you must contact PMI as soon as possible
to request the change.
Email: customercare@pmi.org
Attn: Name Change for Exam

Along with your request, please include the following information exactly as it appears on the
Government-issued identification documents that you plan to present at the testing center:
• First name [given name]

• Middle name
• Last name [surname/family name]
Please send any name-change information as soon as possible. PMI is unable to guarantee that any
updates can be made to your name within five business days of a scheduled examination.
Check-In Procedure for Center-Based Tests

On the day of your examination, please arrive 15 minutes before your scheduled appointment. You
must sign in, present the required identification and provide your PMI ID number. You will be required to
have your photo taken and provide a signature during the check in process. You may also be asked to
provide the confirmation number you received when scheduling the appointment.
PROHIBITED From the Testing Center:

You may NOT bring anything or anyone into the testing area or to the desk where you take the exam.
This includes, but is not limited to:
food beverages book bags
coats sweaters luggage
calculators eyeglass cases pagers
cellular telephones tape recorders dictionaries
watches wallets medication
eye drops any personal items
Items such as sweaters and jewelry may be worn into the testing center, but cannot be removed once
you have entered the testing room.
You will be provided with a locker on the day of your examination to store your personal belongings.
Once your items are stored, you will be unable to access your locker until you have completed your
examination appointment.
If you will require any personal items in the testing room due to a medical condition, such as food,
beverages or medication, you will need authorization from PMI prior to scheduling your
examination appointment. Please review the Exam Accommodations Policy for additional
information on obtaining authorization.

What to Expect at the Testing Center
On the day of your examination, please arrive 15 minutes before your scheduled appointment.
Candidates who arrive late to an appointment will not be permitted to test. You will be asked to sign into
the testing center and present your identification documents. You may also be asked to provide your
examination confirmation. The testing center administrator will ask you to empty your pockets and roll up
your sleeves. You will be provided with your locker and key, and will be asked to relocate all personal
items to your secure locker. The testing center administrator reserves the right to ask you to relocate any
and all personal items in your pockets to your locker. The only items that may remain on your person at
all times are your government-issued identification and your locker key. Once your items have been
stored, you will be unable to access the locker again until your examination appointment has been
completed.
Once you have completed the check-in process, the testing center administrator will provide you with an
erasable note board and a dry-erase marker. Calculators are built into the CBT exam; however, you may
raise your hand at any time during the examination and request a handheld calculator. If you require
additional note boards at any time during the examination, you may raise your hand and request it. The
testing center administrator will remove the used note board and provide you with a fresh one.
Candidates may only have one note board at their testing terminal at any given time.
You will then be escorted into the testing room by the testing center administrator, who will seat you at
your workstation and begin your examination. On the first screen, you will be asked to verify both your
name and the examination you are taking. Once this information is verified, the examination tutorial will
begin. A clock is built into the CBT exam, and will begin to count down as soon as the tutorial has begun.
A candidate may exit the tutorial at any time. If a candidate does not voluntarily end the tutorial, once the
15-minute time window has elapsed, the tutorial will automatically end. After the tutorial, the Candidate
Security Acknowledgement will be the next step. In order to proceed with the exam, you must agree to
the terms of the Candidate Security Acknowledgement. You will have 5 minutes to read and agree to the
acknowledgement. If you do not agree or your time runs out, your exam will be cancelled. Once you’ve
completed the Candidate Security Acknowledgement, your examination will begin.
There are no scheduled breaks during the examination. If you wish to take an unscheduled break, you
must raise your hand to notify the test proctor and then wait to be escorted from the testing room. All
candidates will have to sign in and out of the testing center and present their government-issued
identification documents upon each entrance and exit.
All examination appointments are monitored by continuous audio and video recording.
If you observe any irregularity in the testing center, or experience any issues during your examination
appointment, you are required to raise your hand and inform the testing center administrator as the issue
is occurring.
Testing Aids
Test candidates are prohibited from bringing calculators and scrap paper into the test site. However,
these items will be provided for you by Pearson VUE on the day of the exam:
• Calculators are built into the CBT exam and will be available during the exam
• Erasable note board and markers for taking notes during the examination

Check-In Procedure for Online Proctored Test
On the exam date, please run the system test and exam simulation again to make sure your computer is
ready to take the online proctored exam. Log in to PMI.org and click Begin Exam link under “Your CAPM
examination has been scheduled”. The Begin Exam link will be available 30 minutes before your
scheduled exam. You will be directed to the Pearson VUE site to start the exam.
Once at the Pearson VUE site, you will see your scheduled exam listed under Open Online Exams.
Select CAPM to proceed.
- Click on blue Begin Exam button.
The Begin Exam button will only be available within 30 minutes before of your scheduled
appointment time, and only up until 15 minutes after your scheduled appointment time. Please
ensure you are logged in at the appropriate time or else the Begin Exam button will not be
present.
- The next screen will display three steps to follow:
o Click on Copy Access Code button
o Click on Download button to download the software. Once the software is
installed, the application will open.
Note: If you have previously downloaded the software for previous appointments, you
may be required to manually uninstall the application prior to proceeding. Please
reference the instructions provided on the screen to complete this step.
- After the application has opened, follow the prompts to complete your check-in process to begin
your test session:
o Click on blue Submit button
o Select the microphone that will be used during your session
o Select the webcam that will be used during your session
o Turn up your speakers and volume until you can clearly hear the music
o Capture a picture of your headshot, and confirm the photograph is clear and acceptable
o Capture a picture of your ID, and confirm the photograph is clear and acceptable
o Confirm the phone number that can be used in case the proctor needs to contact you. If
you don’t have a phone number available, select this option.
o Review and agree to the listed exam policies
o Confirm that your workspace is ready and clear of prohibited items
o You are now ready to launch the exam! A greeter will contact you to begin your testing session
Note: You may need to wait up to five minutes before connecting with a greeter.

Termination of Examination Administration/Grounds for Dismissal
You are expected to conduct yourself in a professional manner at all times at the testing center or at an
online proctored environment. Any person who violates the PMI Test Security and Confidentiality Policy
will be subject to disciplinary action(s) by the PMI Certification Department.
The test center administrator/supervisor or proctor is authorized to dismiss you from an examination
administration and the PMI Certification Department may cancel your scores, or take other appropriate
action, when there is a reasonable basis for concluding that you have engaged in any of the following
conduct:
1. Using or attempting to use someone else to take the test
2. Failing to provide acceptable personal identification, as outlined on the preceding page
3. Having access to or using notes or any prohibited aid related to the test
4. Creating a disturbance (disruptive behavior in any form will not be tolerated; the test
administrator/supervisor has sole discretion in determining whether specific conduct constitutes
disruptive behavior)
5. Communicating, in any manner, with another person other than the test administrator/supervisor
or proctor about the test during the administration, including attempting to give or receive
assistance
6. Eating or drinking in the testing room
7. Leaving the testing room or test center vicinity without permission
8. Removing or attempting to remove examination-related material or portions of a test in any format
from the testing room
9. Attempting to tamper with a computer
10. Engaging in any dishonest or unethical conduct, such as cheating
11. Failing to follow any other examination administration regulations set forth in PMI Certification
Program policies given by the test administrator/supervisor, or specified in any examination
materials
The PMI Certification Department reserves the right to take all action including, but not limited to, barring
you from future testing and/or canceling your scores for failure to comply with the test
administrator/supervisor’s directions. If your scores are canceled, you will be notified of such action and
its basis, and your examination fees will not be refunded.
Although tests are administered under strict supervision and security measures, examination
irregularities may sometimes occur. You are required to contact PMI as soon as possible to report
any observed behavior that may lead to an invalid score—for example, someone copying from
another test taker, taking a test for someone else, having access to test questions before the
examination or using notes or unauthorized aids. All information will be held in confidence.

Examination Report
Upon completion of the examination, you will see the overall pass/fail test results.
Candidates who take a center-based examination receive a printed copy of the exam report at the test
center the day they sit for the examination. The printed exam report will show diagnostic information on
your performance for each chapter. You can also access your exam report on the online certification
system. Candidates who take an online proctored exam can print out their score report from the PMI
online certification system.
Establishing the Passing Score
The passing score for all PMI exams is determined by sound psychometric analysis. PMI uses subject
matter experts—project professionals from around the world and many different disciplines—to
determine how many questions you must answer correctly to pass the exam. Each scored question on
the exam is worth one point and your final score is calculated by totaling the points you have earned on
the exam. The number of questions you answer correctly places you within one of the performance rating
categories you see on this report.

Reexamination
You are granted a one-year eligibility period in which to pass the examination. During the eligibility
period, you may take the examination up to three times because candidates do not always pass the
examination on the first attempt. Gauge your time carefully to leave enough time during the eligibility
period to retake the examination if needed.
Reexamination fees apply to the second and third attempts to pass the examination.
If you fail the examination three times within your one-year eligibility period, you must wait one year from
the date of your last examination to reapply for the certification. However, after failing a certification
examination three times, candidates may opt to apply for any other PMI certification. For example, a
candidate who failed the CAPM exam three times in his or her one-year eligibility period must wait one
year to reapply for the CAPM certification. However, he or she can apply for the PMI Project Management
Ready, PMI-ACP, PMI-PBA, PMI-RMP, PMI-SP, PMP, PgMP or PfMP (and submit associated initial
certification fees) at any time.
Reexamination fees apply to the second and third attempts to pass the examination during each eligibility
period. If your eligibility period expires and you have not yet passed the examination, you must reapply for
the certification.

Certification Policies and Procedures
Certification Complaints Process
All complaints regarding the certification process are governed by the Certifications Complaints
Process. Examples of a complaint include but are not limited to:
• Dissatisfaction with a certification process
• Dissatisfaction with exam content
• Dissatisfaction with the exam administration
All certification related complaints must be reported within 30 days of the event/incident cited, made in
writing, and sent to PMI:
• Via email at certcomplaints@pmi.org
All complaints should include evidence supporting the reason for the complaint and the nature of the
request, including all reasons why the action or decision should be changed. A complaint must include:
• Name and e-mail address of the complainant;
• Name against whom the complaint is made, if applicable;
• Reference to the PMI certification policy and/or procedure that was allegedly violated; A
description of how the policy and/or procedure was allegedly violated; and
• Any applicable evidence that supports the complaint.
We will acknowledge, in writing, your complaint within 3 days of receipt. If a complaint is missing any
necessary information, you will be informed and allowed an additional 30 days to supply the missing
information. If the required information is not submitted within that time, the request shall be closed.
The review and validation of the complaint will occur in a constructive, impartial and timely manner. You
will be notified of the outcome within 3 business days of the decision being made. A record of the
complaint, including any subsequent action(s) taken, and the decision made will be maintained by PMI.
All information pertaining to the complaint will remain confidential.
You have the right to escalate your complaint within 10 calendar days of the notification of the decision
rendered. The escalation request should be submitted in writing and can be sent via email or mail to one
of the addresses listed above.
A decision around the escalation will be communicated to you within 10 days of PMI’s receipt of the
escalation request, unless circumstances warrant a delay. If a delay is expected, you will be notified.

Certification Appeals Procedure
All challenges to PMI’s Certification Program are governed by the PMI Certification Appeals Procedure.
This appeal process is the only method to review decisions made by PMI regarding desired certification
status. Examples of an appeal include but are not limited to:
• Rejection of a certification application
• Dispute over a failed audit
• Failure to meet CCR requirements resulting in a certification being revoked
All certification related appeals must be reported within 30 days of the event/incident cited, made in
writing, and sent to PMI Certification Appeals:
• Via email at certappeals@pmi.org
To request an appeal you must submit a request and include evidence supporting the reason for the
appeal and the nature of the request, including all reasons why the action or decision should be
changed. An appeal must include:
• Name and e-mail address of the appellant;
• A description of why the appeal should be granted; and
• Any applicable evidence that supports the appeal.
We will acknowledge, in writing, your complaint within 3 days of receipt.

The review and validation of the complaint will occur in a constructive, impartial and timely manner. You
will be notified of the appeal decision within 30 days of PMI’s receipt of the appeal, unless circumstances
warrant a delay. If a delay is expected, you will be notified. A record of the complaint, including any
subsequent action(s) taken, and the decision made will be maintained by PMI. All information pertaining
to the complaint will remain confidential.
*Disciplinary decisions made by PMI regarding persons already certified are evaluated under PMI's
Ethics Complaints Process.

Use of Your CAPM Certification
Once you pass the examination, you are granted the CAPM certification. You may refer to yourself as a
CAPM certification holder as long as you have an active certification status. You are authorized to use
the CAPM designation in block letters after your name on business cards, personal letterhead, résumés,
websites and in your email signature.
Please note that as part of the application process, you agreed to adhere to the PMI Code of Ethics and
Professional Conduct and the Certification Application/Renewal Agreement. This means, among other
things, that you will only use the CAPM designation in the manner stated above and that you will not use
the CAPM designation in company names, domain names, product names or any other unauthorized
manner.
Certificate
You may download a digital version of your certificate.
To download a PDF copy of your certificate, please login to https://certification.pmi.org.

- Click on the “My CAPM®” section of the left-hand navigation.
- Click on the “Download Certificate” link at the bottom of the expanded section.
Online Certification Registry

The online Certification Registry automatically lists names of all certification holders. This feature allows
verification of certification holders for the benefit of employers, service purchasers and others. Users can
search for certification holders by first name, last name or country.
Certification holders can choose to be removed from the registry, so the absence of your name in the
registry does not necessarily mean that you are not certified. You can opt out of inclusion in the registry
or update your demographic information by visiting PMI.org.

Continuing Certification Requirements (CCR) Program
Continuing Certification Requirements (CCR) Program
CCR Program Overview
PMI’s Continuing Certification Requirements (CCR) program supports the ongoing educational and
professional development of our certification holders so they are always prepared to meet the demands
of today’s complex business environment. The purpose of the CCR program is to:
• Enhance continuous learning and development among certification holders
• Provide direction in development areas to ensure relevancy of certified practitioners
• Encourage and recognize individualized learning opportunities
• Offer a mechanism for attaining and recording professional development activities
• Sustain the global recognition and value of PMI certifications
Everyone who earns a CAPM certification must actively maintain their certification(s) through
participation in the CCR Program and renewal of their certification(s) every 3 years.
Partaking in professional development and learning activities allows certification holders to earn
Professional Development Units (PDUs), fulfilling the continuing certification requirements and ultimately
growing and developing as a practitioner.
We know that each individual has different professional needs and desires. The CCR program is
designed to be flexible so that it can adapt to those needs and allow you to customize your CCR
activities. The CCR program provides a general framework and guidance—you determine your ultimate
CCR and development path.
For details and instructions on how to earn and track PDUs in CCR, download the CCR Handbook.

PMI Code of Ethics and Professional Conduct
Ethics is about making the best possible decisions concerning people, resources and the environment.
Ethical choices diminish risk, advance positive results, increase trust, determine long-term success and
build reputations. Leadership is absolutely dependent on ethical choices.
PMI members have determined that honesty, responsibility, respect and fairness are the values that
drive ethical conduct for the project management profession. PMI’s Code of Ethics and Professional
Conduct applies those values to the real-life practice of project management, where the best outcome is
the most ethical one.
All PMI members, volunteers, certification holders and certification applicants must comply with the
Code.
Please visit the Code of Ethics page to download and read our Code.

PMI Certification Application/Renewal Agreement
1) I agree to satisfy and conduct myself in accordance with all PMI certification program policies and
requirements, including this Agreement and the PMI Code of Ethics and Professional Conduct (as they may be
revised from time to time); and I shall maintain confidentiality of PMI examination questions and content.
Furthermore, I agree not to discuss, debrief or disclose, in any manner, the specific content of PMI
examination questions and answers to any individual.
2) I agree that I shall at all times act in a truthful and honest manner and provide truthful and accurate
information to PMI. I agree that any intentional or unintentional failure to provide true, timely and complete
responses to questions in this application or renewal form may lead to further investigation and/or sanctions
by PMI. I also agree to promptly report to PMI any possible violations of the terms of this Agreement or the
PMI Code of Ethics and Professional Conduct by PMI members or by persons who have applied for a PMI
certification or have been awarded a certification by PMI.
3) I agree to notify the PMI Certification Department in a timely manner of changes concerning the information I
have provided, including my current address and telephone number.
4) I have reported, and will continue to report, to the PMI Certification Department, within sixty (60) days of
occurrence, any matters, proceedings, lawsuits, settlements and/or other agreements, administrative agency
actions, or organizational actions relating to my profession or occupation, including all complaints relating to
my professional activities as a project management practitioner, and matters or proceedings involving, but
not limited to certification, malpractice, disciplinary ethics or similar matters. I also agree to promptly report,
within sixty (60) days of occurrence, any felony criminal charges, convictions, or plea agreements or other
criminal charges, convictions, or plea agreements relating to acts of dishonesty or unethical conduct.
5) I agree that if my compliance with any of the terms of this agreement requires or includes an explanation and
supporting documents, I will provide a complete and accurate explanation and true copies of the materials to
the PMI Certification Department with this application.
6) I agree that the PMI Certification Department has the right to communicate with any person, government
agency or organization to review or confirm the information in this application or any other information related
to my application for PMI certification. Further, I agree to and authorize the release of any information
requested by the PMI Certification Department for such review and confirmation.
7) I agree that the PMI certification status does not imply licensure, registration or government authorization to
practice project management or to engage in related activities.
8) I agree that all materials that I submit to the PMI Certification Department become the property of the PMI
Certification Department, and that the PMI Certification Department is not required to return any of these
materials to me.
9) I agree that upon achieving the PMI certification, my name may be posted on the PMI website as part of an
Online Registry to be created and maintained by PMI.
10) I agree that information related to my participation in the PMI certification process may be used in an
anonymous manner for research purposes only.
11) I agree that all disputes relating in any way to my application for a PMI certification and/or my involvement
generally in a PMI certification program, will be resolved solely and exclusively by means of PMI Certification
Department policies, procedures and rules, including the Appeals Process.
12) PMI reserves the right to suspend or revoke the certification of any individual who is determined to have
failed to uphold, or otherwise breached this Agreement, or committed a violation of the PMI Code of Ethics
and Professional Conduct.
13) I release and indemnify PMI and the PMI Certification Department from all liability and claims that may arise
out of, or be related to, my project management and related activities.
14) I hereby release, discharge and indemnify PMI, its directors, officers, members, examiners, employees,
attorneys, representatives, agents and the PMI Certification Department from any actions, suits, obligations,
damages, claims or demands arising out of or in connection with this application, the scores given with
respect to the examination or any other action taken by PMI with regard to certification, testing and
professional development including, but not limited to, all actions related to ethics matters and cases. I
understand and agree that any decision concerning my qualification for any certification, as well as any
decisions regarding my continuing qualification for any certification and my compliance with the PMI Code of
Ethics and Professional Conduct, rest within the sole and exclusive discretion of PMI, and that these decisions
are final.
This Agreement may be updated or revised from time to time. It is your responsibility to obtain the most up-to-date copy
online. Agreement last updated June 2017.
POWERING THE PROJECT ECONOMY ™
PMI.org
© 2020 Project Management Institute, Inc. All rights reserved. “PMI”, the PMI logo, “CAPM”, “PMP”, “PfMP”, “PgMP”, "PMI-ACP", “PMI-PBA”, “PMI-RMP”, “PMI-SP” and
“Powering The Project Economy” are marks of Project Management Institute, Inc. (4/20)

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CAPM

Certified Associate in Project Management (CAPM) ®

CAPM® Certification Handbook – revised 24 September 2020

CAPM® Certification Handbook – revised 24 September 2020

The features in this handbook allow you to:

PMI CONTACT INFORMATION

Use the Online Certification system to apply:

CAPM® Certification Handbook last updated 24 September 2020

©2000-2020 Project Management Institute, Inc. All rights reserved.

CAPM® Certification Handbook – revised 24 May 2022

The certification program includes:

PMI Certification Department Mission

Initiate, establish, evaluate, maintain and administer a professional certification program to

CAPM® Certification Handbook – revised 24 May 2022

CAPM® Certification Handbook – revised 24 May 2022

CAPM® Certification Handbook – revised 24 May 2022

Project Management Education

CAPM® Certification Handbook – revised 24 May 2022

You can also use the online certification system to:

CAPM® Certification Handbook – revised 24 May 2022

A. PMI Registered Education Providers (R.E.P.s)

The following education does not satisfy the education requirements:

CAPM® Certification Handbook – revised 24 May 2022

CAPM® Certification Handbook – revised 24 May 2022

CAPM® Certification Handbook – revised 24 May 2022

The following are valid forms of payment:

Payment Type Method for Sending Payment

Wire transfer Contact customercare@pmi.org for details

You may submit payment the following way:

CAPM® Certification Handbook – revised 24 May 2022

NOTE: You can send a request for refund to customercare@pmi.org.

CAPM® Certification Handbook – revised 24 May 2022

CAPM® Certification Handbook – revised 24 May 2022

No. of Pretest (Unscored) Total Examination

The allotted time to complete the CAPM examination is three hours.

CAPM® Certification Handbook – revised 24 May 2022

PMBOK® Guide – Sixth Percentage of

CAPM® Certification Handbook – revised 24 May 2022

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CAPM® Certification Handbook – revised 24 May 2022

CAPM® Certification Handbook – revised 24 May 2022

CAPM® Certification Handbook – revised 24 May 2022

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Within 30 Days of Your Appointment

Within 48 hours of Your Appointment

CAPM® Certification Handbook – revised 24 May 2022

CAPM® Certification Handbook – revised 24 May 2022

CAPM® Certification Handbook – revised 24 May 2022

The following are acceptable forms of government-issued identification:

The following are acceptable forms of secondary identification:

The following are not acceptable forms of identification:

Name Change Procedure

CAPM® Certification Handbook – revised 24 May 2022

• First name [given name]

Check-In Procedure for Center-Based Tests

PROHIBITED From the Testing Center:

CAPM® Certification Handbook – revised 24 May 2022

CAPM® Certification Handbook – revised 24 May 2022

CAPM® Certification Handbook – revised 24 May 2022

CAPM® Certification Handbook – revised 24 May 2022