Republic of the Philippines

Mindanao State University – Maguindanao

Datu Odin Sinsuat, Maguindanao

COLLEGE OF ARTS AND SCIENCES

CITIZEN’S CHARTER

A.1 ENROLMENT/ADMISSION OF NEW STUDENTS (FRESHMEN)

STEPS APLLICANT/CLIENT SERVICE DURATION OF PERSON-IN- FORM/S FEE
PROVIDER ACTIVITY CHARGE
1 Give the college Receive the 1min Assigned faculty Prospectus none
copy of admission admission slip and member of each
slip release prospectus department
2 Fill-in the pre- Check the filled-in 15 mins. Assigned faculty Pre-registration None
registration form pre-registration form member of each form
(PRF) department
3 Submit the filled in Enrol the students 20mins. Assigned faculty Pre-registration None
PRF to enrolling member of each form
officer of each department
department
4 Submit the PRF to Check and approve 10mins. Department head Pre-registration None
the department the PRF form
chairperson
5 Submit and approved Bill the student 20mins. College clerk Pre-registration None
PRF to the biller form
End of Transaction
A.2 PROCESS OF INCOMPLETE GRADES
STEPS APLLICANT/CLIENT SERVICE DURATION OF PERSON-IN- FORM/S FEE
PROVIDER ACTIVITY CHARGE
1 Get a copy of INC Release the INC 1min. College clerk Incomplete form none
form from the college form
clerk
2 Fill in the INC form Check the filled in 1min. Subject teacher Incomplete form none
INC form
3 Submit the INC form Check and approve 2mins. Subject teacher Incomplete none
to the subject the INC form form;requirements
instructor for
signature
4 The INC form Check for approval 2mins. Dean Incomplete form none
w/signature of the
instructor will indorse
to the Dean for
signature
5 The completed form encoded of INC 5mins. Subject teacher Incomplete form none
will finally submitted grade
to the instructor for
filling in the final
grade and for
encoding
6. Submit the copy to Completion of 3mins. Subject teacher Incomplete form none
the registrar grade
End of Transaction
A.3 REQUEST FOR THE USE OF TV/AVR/LCD
STEPS APLLICANT/CLIENT SERVICE DURATION OF PERSON-IN- FORM/S FEE
PROVIDER ACTIVITY CHARGE
1 Submit a letter of Approve the request 5 minutes Dean Request letter none
request letter
2 Fill in the reserve Check the filled in 3minutes College clerk Borrowers none
borrowers borrowers form/logbook
form/Logbook book/logbook
End of Transaction

A.4 RENDER SERVICES TO DIFFERENT COLLEGES (FACULTY/STUDENTS)

STEPS APLLICANT/CLIENT SERVICE DURATION OF PERSON-IN- FORM/S FEE
PROVIDER ACTIVITY CHARGE
1 Ask the college clerk Address the concern As needed College clerk None none
or the college of the (Surbaya
secretary for the faculty/students Lidasan/ Loida
concern Guiamalon);
College secretary
(Juriebel
Bagundang)
End of Transaction

A.5 RENDER SERVICES TO PARENTS AND STAKEHOLDERS

STEPS APLLICANT/CLIENT SERVICE DURATION OF PERSON-IN- FORM/S FEE
PROVIDER ACTIVITY CHARGE
1 Ask the college clerk Address the concern As needed College clerk or None none
or the college of the college secretary
secretary for concern parents/stakeholders
End of Transaction
A.6 ISSUANCE OF CREDENTIALS (PERMIT TO STUDY)
STEPS APLLICANT/CLIENT SERVICE DURATION OF PERSON-IN- FORM/S FEE
PROVIDER ACTIVITY CHARGE
1 Submit a letter of The dean approve As needed Dean Letter of intent None
intention to study to the application of
the College Dean the faculty member
2 Indorse the letter of As needed College secretary Letter of intent None
intention to study to
the office of the Vice
Chancellor for
Academic Affairs
End of Transaction

A.7 SUBMIT REPORT OF ATTENDANCE (FACULTY/STAFF)

STEPS APLLICANT/CLIENT SERVICE DURATION OF PERSON-IN- FORM/S FEE
PROVIDER ACTIVITY CHARGE
1 Submit FSR/DTR Check the FSR/DTR 1min. College clerk FSR/DTR form none
form form
2 The dean will sign 2mins. Dean FSR/DTR form none
the consolidated
FSR form
3 Transmit the 5mins. College clerk FSR/DTRForm none
consolidated
FSR/DTR form to
the office of VCAA
and HRMO
End of Transaction
A.8 PETITION TO REQUEST/ OFFER SUBJECT OR NEW SECTION
STEPS APPLICANT/CLIENT SERVICE DURATION OF PERSON-IN- FORM/S FEE
PROVIDER ACTIVITY CHARGE
1 Student’s individual Department chair’s As needed Department Letter of appeal none
letter of appeal letter to the Dean chairperson
with corresponding
reasons for petition
2 Dean’s As needed Dean Endorsement none
endorsement with letter
corresponding
assessment and
justification to the
office of the Vice
chancellor for
Academic Affairs
End of Transaction

A.9 CONSOLIDATE ACCOMPLISHMENT REPORT

STEPS APLLICANT/CLIENT SERVICE DURATION PERSON-IN- FORM/S FEE
PROVIDER OF ACTIVITY CHARGE
1 Submit monthly Check and 2mins. College clerk Documentation none
accomplishment consolidate
report monthly
accomplishment
report
2 The Dean will sign Dean Accomplishment none
the consolidated Report/documentatio
report n
3 Transmit the College Accomplishment none
consolidated report Secretary Report/documentatio
to the office of the n
VCAA
End of Transaction
A.10 Signing of petition (shifter)
STEPS APPLICANT/CLIENT SERVICE DURATION OF PERSON-IN- FORM/S FEE
PROVIDER ACTIVITY CHARGE
1 Fill in the petition Check the petition 3mins. Assigned faculty Petition form none
form form member
2 Submit filled in Check and approve 5mins. Department Petition form none
petition form to the the filled in petition Chairperson
Department head form
3 Submit approved The Dean will sign 1min. Dean Petition form none
petition form to the the approved
office of the Dean for petition form
signature
End of Transaction

A.11 OFFERING SUBJECTS

STEPS APPLICANT/CLIENT SERVICE DURATION OF PERSON-IN- FORM/S FEE
PROVIDER ACTIVITY CHARGE
1 The program advisers The department As needed Department FORM-O none
shall provide a form-O chairpersons shall Chairperson
to the concerned assign schedule in
department relations to the request
chairpersons. reflected to the form-
O.

2 The approved form-O As needed Department FORM-O none

with schedule and Chairperson
assigned faculty
members shall be
returned to the
program advisers.

End of Transaction
Prepared by: Noted by:

JURIEBEL S. BAGUNDANG BADRUDIN K. ABDUL, EdD PD

College Secretary Dean, CAS