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Cultural Enablers

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CULTURAL ENABLERS

YAJAIRA MUOZ
AMAIRANI SALCIDO
VANESA GARCIA
MARIANA PEA
JUAN CORDOVA
CHRISTRIAN VARGAS

INTRODUCTION
Cultural enablers make it possible for people within the
organization to engage in the transformation journey, progress
in their understanding, and ultimately build a culture of
operational excellence.
Operational excellence cannot be achieved through top-down
directives or piecemeal implementation of tools. It requires a
widespread commitment throughout the organization to
execute according to the principles of operational excellence.
A culture must be developed where every person in the
organization demonstrates a high level of respect for every
other person. Developing a culture of mutual respect and
humility takes a consistent commitment over a sustained
period of time.

PRINCIPLE - RESPECT EVERY


INDIVIDUAL
Respect is a principle that enables the development of people and creates an
environment for empowered associates to improve the processes that they own. This
principle is stated in the context of every individual rather than for people as a
group. Respect must become something that is deeply felt for and by every person in
the organization.
Respect for every individual naturally includes respect for individuals representing
customers, suppliers, the community, and society in general. Individuals are energized
when this type of respect is demonstrated. Most associates will say that to be respected
is the most important thing they want from their employment. When people feel
respected they give far more than their hands; they give their minds and hearts.
Respect for every individual becomes a powerful why for many of the values
espoused by great organizations. For example, simply stating important values such as
safety first, empowerment, or open communications often fails to create uniform ideal
behaviors throughout the enterprise. This is because these values are whats that fail
to answer for people the question of why. A principle answers the question of why.
Here is a way to think about the alignment of principles with these kinds of values.

PRINCIPLE - LEAD WITH HUMILITY


One common trait among leading practitioners of operational excellence is a sense
of humility. Humility is an enabling principle that precedes learning and
improvement. A leaders willingness to seek input, listen carefully, and continuously
learn creates an environment where associates feel respected and energized and
give freely of their creative abilities. There is also a need for humility on the part of
all members of an organization. Ideas can come from anywhere. One can learn
something new from anyone. Improvement is only possible when people are willing
to abandon ownership, bias, and prejudice in their pursuit of a better way.
The following table provides examples of ideal behavior for leaders, managers, and
associates. The list is intended to provide examples of ideal behavior that comes
from these two guiding principles and should not in any way be considered as an
exhaustive list.

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