JBoss Enterprise MIDDLEWARE

WHAT IS IT? stream, documentation, legal assurance, and multi-year

maintenance policies — all delivered via subscription by
JBoss Enterprise Middleware integrates and hardens the Red Hat, the leader in open source solutions.
latest enterprise-ready features from JBoss community
projects into supported, stable, enterprise-class middle- JBoss Enterprise Application Platform is the leading open
ware distributions. source platform for next-generation JavaEE applications.
Built on open standards, JBoss Enterprise Application
WHAT DOES IT DO? Platform enhances JBoss Application Server with enter-
prise features and leading open source frameworks to
With industry-leading, 24x7 support and multi-year provide a complete solution for Java applications. And it's
update and maintenance policies, JBoss Enterprise integrated, simplified, and delivered by the leader in enter-
Middleware delivers enterprise-class, open source prise open source software.
middleware for application and service hosting, business
rules management, content aggregation, data federation, JBoss Enterprise Web Platform is a lightweight platform
and service integration. for building light & rich Java applications. Based on Java
standards, JBoss Enterprise Web Platform enhances the
WHY SHOULD I CARE? Java EE Web Profile with enterprise features for cluster-
ing, caching, failover and support for REST and basic web
JBoss Enterprise Middleware is a better way to improve services to provide a complete platform for lightweight
developer productivity, reduce time to market, automate applications.
business processes, and efficiently share enterprise data.
This means you can refocus people and budget to attack JBoss Enterprise Web Server combines marketing lead-
more projects with significantly less risk. You can also ing open source technologies with enterprise capabilities
more readily deliver the applications and services that to provide a single solution for large scale websites and
differentiate your business. JBoss Enterprise Middleware simple web applications. By integrating Apache Tomcat
doesn't just reduce costs. It enables you to make contri- and Apache Web Server under a single subscription, JBoss
butions that can actually increase revenue. Customers Enterprise Web Server is a complete solution for simple
in nearly every vertical, large and small, already depend Java applications.
on JBoss Enterprise Middleware for their mission-critical
applications and services. Why? In short, JBoss Enterprise JBoss Enterprise Portal Platform is designed to build and
Middleware delivers superior value. deploy portals for SOA user interaction and personalized
presentation. The platform integrates a portal framework,
JBoss ENTERPRISE PLATFORMS CMS workflow functionality, and the JBoss Enterprise
Application Platform into a single distribution.
Although open source software offers many benefits, it
also presents a challenge: Integrating and maintaining JBoss Enterprise SOA Platform is the next-generation
the connections among multiple community projects can ESB and business process automation infrastructure that
add complexity and cost to your IT operations. JBoss enables superior business execution, responsiveness,
Enterprise Platforms integrate the most popular JBoss and flexibility in a cost-effective, open platform. JBoss
community projects into supported, stable, secure, certi- Enterprise SOA Platform allows IT to leverage existing,
fied distributions. You also get a single patch and update modern, and emerging integration methodologies to dra-
matically improve business process execution speed and
quality.

www.jboss.com
JBoss Enterprise Data Services Platform (EDSP) is a JBOSS DEVELOPER STUDIO – PORTFOLIO EDITION
powerful set of tools and runtime components that make
it easy for your applications and business processes to JBoss Developer Studio Portfolio Edition gives developers
use data from many data sources. EDSP includes tools for everything they need to build rich web applications, trans-
creating data views that are accessible through standard actional enterprise applications, and SOA-based
protocols, a repository for storing metadata and a robust integration applications. It's a certified open source
runtime environment that provides enterprise-class perfor- development environment that integrates Eclipse, Eclipse
mance, data integrity and security. Tooling, and the JBoss Enterprise Application Platform
runtime. This subscription also includes access to JBoss
JBoss Enterprise BRMS (Business Rules Management Enterprise SOA, Data Services, and Portal Platforms, as
System) provides an open source business rules manage- well as JBoss Hibernate, Seam, JBoss Operations Network,
ment system that enables active decisions with easy busi- and OpenJDK.
ness policy and rules development, access, and change
management. A business rules management system helps
an organization capture and manage business knowledge “Avis has absolute trust in JBoss
and policies. These business rules form the basis for deci-
sion-making in the organization. and its mission-critical enterprise
applications. We are very satisfied
JBOSS ENTERPRISE FRAMEWORKS
with the results, and we are also
In the real world, IT infrastructure environments often
include a number of vendors. That's why in addition to impressed with JBoss support. We
JBoss Enterprise Platforms, Red Hat also offers modular
frameworks that run with any JavaEE middleware platform are provided with very professional,
and dramatically increase productivity in both development very prompt, and very helpful
and production. JBoss Enterprise Frameworks include:
answers, as opposed to the usual
• JBoss Hibernate for industry-leading
O/R mapping and persistence vendor nonsense. ”
- Jens Utech,
• JBoss Seam for simplifying Web 2.0 D
irector of Revenue and Fleet Applications, Avis Europe
application development

• JBoss Web Framework Kit, for quickly and easily

building light and rich Java applications

JBoss Enterprise Frameworks, like JBoss Enterprise

Platforms, are available via subscriptions that include
certified software, industry-leading support, updates
and patches, documentation, and multi-year main-
tenance policies.

2 www.jboss.com
JBoss OPERATIONS NETWORK Figure 1: JBoss superior customer satisfaction

JBoss Operations Network ensures that JBoss Enterprise positive 6

Middleware is not only outstanding for development, but
JBoss 5.21
stable, predictable, and easily deployed into production
5
as well. This customizable management platform improves
IBM 4.49 Oracle 4.52
operational efficiency by providing administration, auto- BEA 4.34

mated inventory discovery, automated patch and update neutral 4

roll-out, and an optional monitoring upgrade for most
JBoss Enterprise Middleware products. Deployed locally,
3
core services include fine-grained user access control,
auditing, scheduling, alerting, and tight integration with
the JBoss Customer Support Portal. Included with JBoss negative 2
Enterprise Platform subscriptions of 32 CPUs or greater,
JBoss Operations Network can also be purchased sepa-
rately for smaller deployments that require enterprise-
class management. DECREASE TOTAL COST OF OWNERSHIP

INDUSTRY-LEADING TECHNICAL SUPPORT JBoss Enterprise Middleware decreases total cost of own-
ership in three key ways. First, because it's open source, it
Expert technical support is delivered with JBoss leverages the collective research and development power
Enterprise Middleware via the industry’s highest-rated of a community thousands of developers. This not only
support team — exceeding BEA, IBM, and Oracle in customer matures the code faster and drives greater innovation, it
satisfaction.1 For Red Hat, support is not an afterthought. also provides Red Hat with a superior cost structure that
It's our core business. delivers value to our customers.
Production support: You won’t have to wade through But software and support costs are just one part of the
uninformed support personnel to reach a subject matter equation. Having access to the source code means that you
expert. Once assessed, incidents are sent directly have the ability to see exactly what's occurring in the soft-
to JavaEE architects. If the issue can't be resolved, it ware you're developing on. Being able to see exactly how
is escalated to the core JBoss development staff. That services are provided is extremely helpful for developers to
means you're only one degree of separation from the take advantage of advanced features. They can also avoid
authors of our code at all times. performance bottlenecks and the costly trial-and-error
Developer support: Red Hat Developer Subscriptions guesswork that hampers efficient application development
deliver expert advice spanning architecture, design, config- and slows time to market.
uration, optimization, and tuning recommendations for all JBoss Enterprise Middleware is easy to consume and use,
JBoss Enterprise Middleware to ensure that development taking just minutes to download, install, and configure. With
projects efficiently and effectively move into production. other vendors, you could spend days or even weeks just to
get started. By eliminating that wasted time, developers
are more productive, more projects get started, and time to
deployment is decreased. And once deployed, applications
generally require fewer ongoing developer resources.

www.jboss.com 3
JBoss PRODUCTION SUBSCRIPTIONS JBoss Production Subscriptions
< 32 CPUs 32 cpus or more
JBoss Enterprise Middleware Production Subscriptions are
sold in both 4- and 32-CPU units. Premium subscriptions Production 2 total CPUs Contacts
deliver 24x7 support with a 1-hour service level. Standard Support 32 to 63 10
Contacts 64 to 127 15
subscriptions deliver 9 a.m. to 9 p.m. support hours in
128 to 255 20
North America and 9 a.m. to 5 p.m. support hours in the 256 to 511 25
rest of the world, Monday through Friday with a 4-business- 512 to 1023 28
1024 to 1503 30
hour service level. Both levels include unlimited incidents,
1504 to 2559 32
web and phone access, and: 2560 or more 35

• Product access: Source and binary code, Red Hat Not included. 2 included
documentation Application May purchase
Developer– separately.
• Updates: Regular updates that provide general Professional
enhancements, new features, etc. JBoss Not included. Included
Operations May purchase
• Revisions: Access to the latest bug fixes and Network separately.
security errata
Value Not Available Not Available
Discounts
• Upgrades: Rights to new versions of JBoss Enterprise
Middleware released during the subscription lifetime

• Flexibility: Subscriptions are not version-specific,

so access to and support for the previous version
is included

• JBoss Customer Support Portal: Connect directly

to JBoss support staff, open and track support cases
in real time, customize patch or upgrade alerts, and
download certified patches and updates

• Long term stability: Multi-year support and update

policies for all JBoss Enterprise Middleware

• Legal assurance: The Red Hat Open Source Assurance

program safeguards customers who are developing and
deploying open source solutions from legal harm

• Additional value with 32-CPU production subscrip-

tions: JBoss Enterprise Middleware production
subscriptions of 32 CPUs or more include additional
production support contacts, JBoss Operations
Network, and Red Hat Developer Subscriptions.

4 www.jboss.com
JBoss Developer Studio Portfolio Edition and Red Hat Developer Subscription Details
JBOSS developer Red Hat Red Hat Red Hat Red Hat
studio Portfolio application application portfolio Portfolio
edition developer developer developer developer
professional enterprise professional enterprise

Support SLA 2 business days 4 business hours 2 business days 4 business hours

All of JBoss Enterprise Middleware

JBoss Enterprise Application Platform, Portfolio: JBoss Enterprise Application
JBoss Enterprise Web Server, Platform, JBoss SOA Platform,
Supported JBoss Web Framework Kit JBoss Enterprise BRMS
software JBoss Developer Studio, JBoss Enterprise Data Services and
Unsupported; Not JBoss Operations Network, OpenJDK, JBoss Enterprise Web Server,
Applicable Red Hat Enterprise Linux AP JBoss Web Framework Kit, OpenJDK and
Red Hat Enterprise Linux AP

Support Contacts 1

Support Hours North America: M–F 9–9. Rest of the world: M–F 9–5

Type of Access Web and phone

Developer support for a product is dictated by the availability of production support for
Availability All regions that specific product in that region. Otherwise, developer support is provided on through
the web.

Developers
with access to
1 10
software, patches
and updates

One entitlement to 10 entitlements to JBoss Developer Studio Portfolio Edition. Portfolio Edition
Included software
JBoss Developer includes all of JBoss Enterprise Middleware Products. 10 entitlements to Red Hat
(for development
Studio Portfolio Enterprise Linux Advanced Platform. Each JBoss Developer Studio Portfolio Edition
purposes) entitlement includes up to 4 CPUs
Edition included

RED HAT DEVELOPER SUBSCRIPTIONS FOR MORE INFORMATION

Developer Subscriptions are available as software only or For more information on JBoss Enterprise Middleware,
software plus support. JBoss Developer Studio – Portfolio please visit jboss.com, redhat.com/jboss, or contact
Edition is a software-only subscription. Red Hat Developer your Red Hat sales representative.
Subscriptions include expert advice spanning architecture,
design, configuration, optimization, and tuning recommen-
dations for all JBoss Enterprise Middleware products. They
include incidents and entitlements to tools and software for
development purposes.

www.jboss.com 5
JBoss sales and Inquiries

NORTH AMERICA EUROPE, MIDDLE EAST ASIA PACIFIC LATIN AMERICA

1–888–REDHAT1 AND AFRICA +65 6490 4200 +54 11 4329 7300
jboss.com 00800 7334 2835 apac.redhat.com/jboss latam.redhat.com/jboss
sales@redhat.com europe.redhat.com/jboss apac@redhat.com info-latam@redhat.com
europe@redhat.com

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