SUBSCRIBER’S APPLICATION FORM AND AGREEMENT

FOR PR1MA COMM RESIDENTIAL BROADBAND PLAN

Type of Application:
 New application  Change of Plan
IMPORTANT: PLEASE READ THE TERMS AND CONDITIONS CAREFULLY. FILL UP THE DETAILS, ATTACH THE RM 10
SUPPORTING DOCUMENTS AS REQUIRED AND E-MAIL TO enquiry@pr1macomm.my APPLICATION STAMP DUTY
MUST BE MADE BY PR1MA HOME’S OWNER OR ANY AUTHORISED PERSON (AUTHORISATION LETTER
FROM THE HOME OWNER IS REQUIRED)

Section A. Particulars of Applicant/Subscriber (“Customer”)

Name as per NRIC:

NRIC:

Installation Address:

City: Postcode:

State:

Office Tel No: Mobile No:

Email: Alternative No:

(optional)
Section B. Product/Service Details
Type of Product/Service (Package prices are to be advised):
1. PR1MA Comm Residential Broadband Plan
 PR1MA Comm 30 (RM 79)
 PR1MA Comm 60 (RM 99)

2. VOIP Telephone Line

 PR1MA Comm VoIP (added – RM 10)

3. Preferred Installation Date

Date 1: ____/____/____ Time : AM/PM
Date 2: ____/____/____ Time : AM/PM
Date 3: ____/____/____ Time : AM/PM
*While we exercise reasonable effort to meet your preferred date, there is no guarantee that we would be able to meet
your request
Section C. Billing Information
 Please tick if the address is the same as address above.
Billing Address:

City: Postcode:

Billing Email: State:

Section D. Important Notes (Must Read)
General

1. This service is subject to a 24-month contract (“Contract Period”) and by subscribing to any of PR1MA Comm
Product/Service as mentioned in Section B (the ‘Services”), the applicant or subscriber (the “Customer”) is bound
by the Terms and Conditions setforth herewith. Any termination of the Services by the Customer within the
Contract Period shall be penalised with an early termination fee of RM500.00 and made payable to PR1MA
Comm.
2. PR1MA COMM RESIDENTIAL BROADBAND PLAN is on a Best Efforts Basis (refer to Best Effort Basis” clause).
3. In the event the Customer requests to downgrade the existing package of the Services, such request is subject to
a fee of RM200 per application made payable to PR1MA Comm.
4. The 1st PR1MA Comm bill will include a stamp duty fee and the bill will be pro-rated accordingly.
5. There will be no installation fee for standard installation.

Installation

1. Upon receiving the application form from the Customer, PR1MA Comm will inform and set the appointment date
for installation of the Services to the Customer accordingly.
2. Any additional charges imposed by the PR1MA Comm appointed external contractors for concealed wiring, over
ceiling, customized wiring etc. in the Customer’s premises shall not be covered by the standard PR1MA Comm
installation practice and such charges shall be borne by the Customer.
3. The Customer or any authorised person must be present at the installation address to allow access for the
contractor to complete the installation works and sign the necessary installation document.
4. Any request for deferment or changes to the appointment date for installation of the Services by the Customer is
subject to penalty fee of RM200.00 made payable to PR1MA Comm. Such request shall be made available and
informed to PR1MA Comm accordingly at least 24 hours before the appointment date. Any new appointment
date for installation of the Services is subject to PR1MA Comm and the appointed external contractor’s
availability.
5. Drilling works shall not be required in all PR1MA Homes where all units are installed with the fibre optic wiring
which capable for the standard installation. In the event the Customer requests to relocate the fibre optic wall
socket location in the premises, minimal drilling works is required to the premises and PR1MA Comm assumes
that the Customer has obtained all necessary approval and/or consent required for drilling purposes on the said
premises.

Best Efforts Basis

PR1MA Comm would not be able to guarantee on the quality and/or timely delivery of the data being delivered
to the Customer. For the avoidance of doubt, the Services shall apply to all Customers on a Best-Effort Basis
where all Customers are being provided with an unspecified bit rate and delivery time on a sharing basis
bandwidth, which fluctuate based on the total number of users on the network at a time.

Internet Access Speed

The internet access speed depends on various factors such as access to some international websites could be
slow due to traffic volume, etc. Some web servers restrict capacity to handle huge traffic demand or may even
restrict download speed to ensure fair access to all users. Network congestion may be unavoidable due to
network maintenance or outages. Running multiple applications at the same time such as peer-to-peer Bit
Torrent, etc. can degrade the access speed. Multiple users sharing the connection at the same time can also
degrade the speed. Some configurations of the PC operating systems can compromise the internet access
performance. For the avoidance of doubt, the wireless connectivity might affect the speed of the internet access
compared to the stabled wire-connection.
  By registering, using and accessing PR1MA Communications Sdn. Bhd. Broadband Access Service and VOIP and/or
any other services which may be provided by PR1MA Comm from time to time, I hereby agree to be bound and be
subject to these terms and conditions as contained herein. (Please tick )

Document Requirement

Customer must provide a copy of the following documents prior to registration:

 NRIC or Passport (for non-citizens) and
 Electrical Bill and such other documentary proof of Customer’s approval/authority to subscribe to PR1MA Comm
Service and/or customer’s authorised signatory(ies)

Section E. For Office Use Only (to be filled by operation staff of PR1MA Comm)
Name:

Signature:

Customer Account Number: Date:

Section F. Terms and Condition (All Residential Broadband Plans)

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY BEFORE YOU SIGN UP FOR THE SERVICE PROVIDED BY PR1MA
COMMUNICATIONS SDN BHD (“PR1MA COMM”). BY INDICATING YOUR ACCEPTANCE OF THE TERMS AND CONDITIONS CONTAINED
HEREIN, YOU ARE DEEMED TO ACKNOWLEDGE AND AGREE TO BE BOUND BY ALL THE FOLLOWING TERMS AND CONDITIONS FOR THE
USE OF THE SERVICESS. PR1MA COMM RESERVES THE RIGHT TO UPDATE OR REVISE THESE TERMS AND CONDITIONS FROM TIME TO
TIME. PR1MA COMM MAY GIVE NOTICE OF AMENDMENT TO THE CUSTOMER IN A MANNER AS PR1MA COMM DEEMS NECESSARY AND
APPROPRIATE. CONTINUATION IN THE ACCESS OR USE OF THE SERVICES SIGNIFIES ACCEPTANCE OF THE CHANGES TO THESE TERMS
AND CONDITIONS.

A. Service Installation and Equipment Requirement renovation works carried out by the Customer or any third
party, during or after the installation of the Services.
1. The Customer may choose the preferred installation date 6. The Customer acknowledges that PR1MA Comm does not in
and time during registration subject to available slot for any way provide concealed wiring installation works even
installation of the Services and PR1MA Comm reserves the the same being requested by the Customer. PR1MA Comm
right to advice and determine the installation date and time may propose to the Customer the recommended list of
at its sole discretion. contractor(s) for the concealed wiring works (wall or ceiling)
2. The Customer hereby grants PR1MA Comm the access and which the Customer shall deal and make payment directly to
authority to install the equipment for the Services (the the appointed contractor. Appointment date for the
“Equipment”) which may include but not limited to: installation of the Services shall be arranged by the
• Wall drilling; Customer upon completion of the concealed wiring works.
• Visible wiring (nailed to wall); and 7. The Customer or any authorised person shall be present
during the installation works of the Services failing which
• Customer Premise Equipment (“CPE”) setup and
PR1MA Comm has the right to defer the installation.
testing.
Deferment and/or cancellation fee shall be reasonably
3. For installation at Customer’s premises located within a
imposed by PR1MA Comm and shall be borne by the
high-rise building, PR1MA Comm shall not be responsible for
Customer.
any damages to the building’s internal wiring and/or any
8. The Customer or any authorised person shall acknowledge
other losses which arise during the installation of the
and sign the Service Acceptance Form (SAF) upon
Services. The Customer shall indemnify PR1MA Comm
installation, completion and service activation.
against any claim by any party including building owner or
9. The 24 months Contract Periodshall commence on the day
management corporation.
the Customer signed the SAF.
4. In the event the Customer requests for re-wiring or re-
10. In the event of any blockage to the underground fibre cable
installation of the Services, PR1MA Comm shall charge the
due to any action of the Customer or third party or for any
Customer the re-wiring/re-installation fee of RM300.00 or
other reason not attributable to PR1MA Comm, PR1MA
such other reasonable sum as may be determined by PR1MA
Comm from time to time. Comm reserves the right to charge the Customer for civil
works and/or associated cost for any amount that shall be
5. PR1MA Comm shall not be responsible for service downtime
reasonably determined by PR1MA Comm.
and any damages resulting from any construction and/or
 11. Any cancellation or deferment to the appointment date for the relocation of the Services is unable to be provided by
installation of the Services by the Customer within 24 hours PR1MA Comm due to coverage limitation, the Customer may
prior to the appointment shall be charged a penalty of apply for termination of the Services and subject to an early
RM200 made payable to PR1MA Comm. Any new termination fee as mentioned in this Terms and Conditions.
appointment date for installation of the Services shall be Upon termination of the Services, the Customer shall return
determined by PR1MA Comm. the Equipment that has been installed for the Services
12. In the event of failure or non-compliance of the installation including but not limited to CPE to PR1MA Comm.
guidelines and requirements mentioned herein, PR1MA 6. The Customer is under the obligation to provide PR1MA
Comm reserves the right to cancel the Customer’s order or Comm with utility bills of the new relocation address for
terminate the Customer’s application without any liability proof of relocation failing which PR1MA Comm has the right
whatsoever to either party. to terminate or suspend the Services.
13. PR1MA Comm shall provide to the Customer installation 7. The Customer has no right to resell or sublet the Services to
warranty of fourteen (14) days from the installation date of any third party where such action is prohibited under the
the Services (‘Warranty”). The warranty shall be limited to applicable rules regulated by PR1MA Comm and any other
wiring and CPE fault due to installation done by PR1MA laws and regulations under the laws of Malaysia which
Comm. For the avoidance of doubt, PR1MA Comm’s liability include but not limited to the Communications and
and the Customer’s sole and exclusive remedy shall be Multimedia Act 1998.
limited to labour, repair and material cost and shall not 8. In the event the Customer breaches any of the term
cover any work and associated cost as a result of the contained herein, PR1MA Comm reserves the right to take
Customer’s fault of any renovation or alteration to the necessary action including but not limited to termination
premises either within the Warranty or otherwise. In such and/or suspension of the Services without prior notice or
cases, the Customer shall be charged for the re-wiring cost compensation to the Customer.
or other related repair works and such charges shall be 9. At all times, PR1MA Comm does not guarantee and provide
determined by and payable to PR1MA Comm. any warranties to the Services or any information or data
14. The Customer acknowledges that the Equipment provided accessed by the Customer through the Services which may
by PR1MA Comm for the Services remains and belongs to contain, offensive, obscene, upsetting, seditious, defamatory
PR1MA Comm and shall be returned to PR1MA Comm upon or explicit contents to the Customer. The Customer shall has
expiry of the Contract Period. Any defects to the Equipment absolute discretion and control of the utilisation of the
within the Contract Period shall be covered by PR1MA Services provided by PR1MA Comm and PR1MA Comm shall
Comm’s warranty provided that such defects shall not cause not be held responsible and liable for any information
by the acts of God or negligence of the Customer during the and/or contents accessed through the Services.
utilisation of the Equipment for the Services. On the 10. Minimum period for subscription of the Services is twenty-
contrary, the Customer shall be charged for any cost four (24) months or equivalent to the Contract Period.
incurred in rectifying the defect or replacement of the 11. Early termination fee of RM500.00 will be charged to the
Equipment. Customer for termination of the Services within 24 months
of the Contract Period.
B. Fees, Billing and Payment 12. In the event PR1MA Comm terminates the Services due to
breach by the Customer of these Terms and Conditions or
termination by the Customer within the Contract Period,
1. Monthly subscription fee for the Services shall be at the rate
such termination shall be subject to the agreed penalty fee
indicated in Section B of the Application Form.
as specified herein. Cancellation or termination of the
2. Monthly subscription fee shall be charged continuously to
Services shall be made by the Customer or any authorised
the Customer and payable to PR1MA Comm upon
representatives and be communicated to PR1MA
connection of the Services regardless of the usage.
Comm.PR1MA Comm reserves the right to deduct or offset
3. Any stamp duty and service tax chargeable for the provision
the deposit or any advance charges for value added service
of the PR1MA Comm Service shall be borne by the Customer
paid by the Customer for payment of any outstanding
and shall be charged to the Customer’s first bill.
amount due as a result of such termination or cancellation,
4. The first bill of PR1MA Comm Service subscription fee shall
as the case may be.
consist of the installation fee together with a stamp duty fee
13. Customers that have been blacklisted by PR1MA Comm shall
and pro-rated 1-month subscription fee.
not be entitled to subscribe the Services .
5. For reconnection of the Services, the Customer shall make
14. All CPE provided by PR1MA Comm for the Services come with
full payment of all outstanding fees to PR1MA Comm.
two (2) years manufacturing warranty limited to device
6. PR1MA Comm reserves the right to disconnect the Services
manufacturing defect and/or fault only. PR1MA Comm’s
once the outstanding amount is above RM 500.
liability shall be limited to labour, repair and replacement of
the defective devices due to manufacturing defects. The
Customer shall be liable to pay the labour, repair and
C. Terms and Condition for PR1MA COMM Service replacement cost in the event of damage and faulty caused
by the act and negligence of the Customer or any third
1. The Services shall only be available for Customer in party. At any reasonable time, the Customer shall report and
residential area. Any other application for the Services made inform PR1MA Comm on the defective devices for the
by Customers other than residential is subject to written necessary repair and/or replacement.
approval by PR1MA Comm. 15. The Customer shall exercise standard reasonable care and be
2. The Customer may upgrade the package of the Services two responsible for the safety and security for all CPE equipment
(2) days after the installation date. provided by PR1MA Comm
3. The Customer may downgrade the package of the Services 16. Upon termination of the Services, the Customer shall return
within the Contract Period and such downgrade shall be the Equipment to PR1MA Comm subject to the agreed time
charged with a downgrade fee of RM200.00 made payable to and date between PR1MA Comm and the Customer within
PR1MA Comm. fourteen (14) days from the termination date failing which,
4. The Services is subject to scheduled maintenance inspection the Customer shall pay the penalty fee for unauthorised
and technical testing by PR1MA Comm. For the avoidance of holding of the Equipment at a rate to be determined by
doubt, the coverage of the Services shall be based on the PR1MA Comm.
coverage of PR1MA service boundaries at all time and not 17. In the event the Customer requested PR1MA Comm for on-
be based on any service boundaries determined by any local site support visit within the Warranty Period, the Customer
authorities or council. shall pay the cost of such visit to PR1MA Comm at an
5. The Customer is under obligation to inform and apply to amount of RM50.00 per visit or at such other rate which
PR1MA Comm for any relocation of the Services by shall be determined by PR1MA Comm from time to time. For
submitting the application form for relocation. In the event the avoidance of doubt, such payment shall not include any
 materials or equipment replacement cost which shall be ▪ identify, discover, prevent, address any legal issues
charged separately by PR1MA Comm to the Customer. related to fraud, security and any other technical
18. The Customer shall not transfer the rights, benefits, interest issues; or
or liabilities in connection the Services to any party without ▪ protect against any harm, damage and injury to
obtaining written consent from PR1MA. In the event the any rights, property or safety of PR1MA Comm, its
Customer wishes to effect such transfer, the Customer shall Customers or the public as required and permitted
submit the application to transfer toPR1MA Comm and all by law.
other necessary documents as and when requested by
PR1MA Comm 3. Information security
19. In the event PR1MA Comm is unable to provide the Services
or the network connection for any reason whatsoever • PR1MA Comm shall exercise appropriate security
beyond its control (including but not limited to loss of any measures to keep, protect and secure the information
license, easement, requirements of any governmental or from any unauthorised access, alteration, disclosure
regulatory authority or orders by the court and failure to or destruction of the data. Such exercise shall include
deliver by a third party supplier), PR1MA Comm may internal reviews of PR1MA Comm’s data collection,
suspend or terminate all or any part of the Services with storage and processing practices including but not
immediate effect without prior notice or compensation and limited to appropriate encryption and physical
without prejudice to its rights to damages for any security to protect against unauthorised access to
antecedent breach by the Customer. PR1MA Comm’s database.
20. PR1MA Comm reserves the right to amend, alter or vary the
Terms and Conditions from time to time. 4. PR1MA Comm allows access to personal information only to
PR1MA Comm’s employees, contractors and authorised
D. Privacy Policy person but limited to the purpose of processing such
information as requested by PR1MA Comm. PR1MA Comm’s
1. Personal Data Protection Act 2010 (PDPA) employees, contractors, and the authorised person are
• At all times, PR1MA Comm will protect the Customer’s bound by confidentiality obligations to protect such
personal data pursuant to Personal Data Protection information failing which PR1MA Comm shall take necessary
Act 2010 (PDPA). Kindly refer to PR1MA Comm’s action. Enforcement
notice at www.pr1macomm.my/PDPA.html for details.
• PR1MA Comm reserves the right to review this Privacy
2. Information sharing Policy from time to time. In the event PR1MA Comm
receives formal written complaints from the Customer,
Subject to Section D clause 1 above, PR1MA Comm reserves PR1MA Comm may contact the Customer to resolve any
the right to provide and share the Customer’s information with issue related to the Services.
any other third party based on the following circumstances: • PR1MA Comm reserves the right to seek assistance and
• In the event PR1MA Comm has obtain the Customer’s cooperation with the relevant authorities to resolve any
consent; issues and matters arising within the Services including
• In the event PR1MA Comm provides such information but not limited to data protection , transfer and access
to its subsidiaries, affiliated companies, government of the Customer’s personal data in the event such issues
agencies or other persons authorised by PR1MA fail to reach a consensus and cannot be resolved
Comm for the purpose of processing and/or between the parties..
confirming the information on behalf of PR1MA
Comm in accordance with the instructions and 5. Changes to this Privacy Policy
compliance of this Privacy Policy with high security
measures and confidentiality.; • The Customer acknowledges that this Privacy Policy and
• PR1MA Comm believes and exercises good faith for its contents may be changed, amended and varied by
the protection, usage, preservation and/or disclosure PR1MA Comm in writing from time to time.
of such information where it is reasonably practicable .
to: -
▪ satisfy any applicable laws, regulations, legal
processes or enforceable governmental requests;
▪ enforce applicable Terms and Conditions, including
but not limited to investigation of potential
violations thereof;

Upon receipt of this application, PR1MA COMM reserves the right to verify any information provided by the Customer and
reserves the right to decline any application without any reason thereof and is not obligated to respond to any request on any
unsuccessful application.

Section G. Undertaking

I/We, __________________________________________________________________________________ (Customer’s name),

IC No _______________________________________ confirm that the information given herein is correct and hereby accept
and agree to this Terms and Conditions for the Services.
By signing this form, I/We hereby agree that PR1MA Comm shall has the right to obtain, use and process my/our personal data
that I/We have provide in this form for the purposes mentioned in the Personal Data Protection Notice published in
www.pr1macomm.my/pdpa.html

--------------------------------------------------------
Applicant’s Signature
Name: Date: