Chapter

Oxgqnisalional Bshaviour
Oxgaaicationa Lehauau
Vxgan isahoua behavous Coucex ed
Lah ThepaDceSS dudy- that human
kehaviour at LwOxk

Alcoxdumg do_Slhphen Kabbi hgauicaliounl

behavioux isafeldoAtudy aludy that
vehgalestha Lmpac tha 'acu'uiclual,
@aCupsQnd buuchixe_Lodhin tha Oxganilaiota
the lapace applying knctaleclge
skill_Quc taleint o apAd e_ fho
OnGAAishio effechvenoc
Chaxacteris hice Csnisalionual lchasiou
CauSOd
Organisatorual behaEOUY ia a ca ured that
spOn1aheous df Can be undeastaud
by anaysiag9 1hedifloen facto
mpachmg- the humaN- behauour
Synanaic L Nahire
The kchaviour tha i clivldual
static keep On Chang1G_acCoxding-
to fhe &itualio

MuLL-dinaenLonal
ha sqveral Cuaensioy andused In
diflaren feld oAhudy-
 loaelex_l Nature vrdotEfar
dilficuttE Z Lundesslandtas
fhe Mature iadivi&ua aud
also_decoxding thekehaviou
accoxclng fo ofhor asslnaptous

Goal Ostented
OB in_oxdir to pofect a n d
PaDote Phe iMtecest oaganisatio
as well_ Qs iudivdua0
achiovee the target
The_discipliae. el Cgauisalioma Lehauicidie
Conapnaies ierent dicciplrace
Liko
)lhycholcay The lox a phycholagyA
Chmes0mQscek w0s Phyche
which Me aMS- 0ul 14asulnce
fhatseck o measureexplanafio1
and A0Mek[omo shudy with chang
behaviour hitma bemG Suc
as earuinG ofvahðupro CLf10
aud 92PpaocesS.
ii) Antha20pdlcgy The team anfhapolagy
d
LOmeS 0m qcok_uaac Amtran poo
Lhch 40a nan _humauLtY
is_stud4 the ielahomsh1p_befween
inctiziclua uc
 Buch as 4alues alitude C0SS -Cultuad
aiversiy
ii) Socla Phychalogy TAisstudy-
basicay- ocicec People
1mLuaucc y dillexet Jactor such
CanuLks Lonimnitu ical a
ue as be-aer CoMmLLufcaAo.
bteo
i) Palihcal Skience help
helpc us to
Cudixsiaw fhe clymanuic PoL0a
auc pou fic Luilhiv fhe
the Ongansaho
COnLicA 4cSoluha14 QlloXaho 14
qud acoucibil lty_ authesi4

v) Ecam.0aiC The econonic tudy th

haunmau ehaviourGs a0lalio4SLip
6etucen auds y f seseurces
aud also aliernative Use o fha
esOrCO8 Conouc Lasica Cly
shucy wechauge 1he marke t
efficiony Cos aud P:cutcfi014 daand
anel Suppy as Pea a tw_Chaug es
11O he day fo day LOVOic worla

VI Sciene Scioafilic_Approach osaugdatia

oLgamizahoual achon oag.anisat'onak kahaviocur
bakocl_ouh ustomah anblpsie of
dala- achouQud
icliviclsa a hau'óa
The procec agasajærhaal BlaiicL
i) S-R_Maclol >Stmulus Raspo1Sa
iS-0-R_Modol Shaaulus Ozganue
Kespo4S-
ii) S-0 RC moclol acial Cultuxe
g amiçm Behaviou Covert/Ovet

i)S-R-Mode This model 14 guule

Smple ancl easy fo uncltsstanel
hulman
lha hulaa ohawioux Theso vanabler
as muuencod6y fhe interna l aua
ertecnal
,
to lha tuatho
LUAan bug
OSpOuC2 th Atuah021
S 0-R Moctel> dn sOR nodel he
Ofacor mmadiafe befwoo4 th
th
Shiimulus and Kespouse_vaaiables lm
Phir mode the anganiim the
ncli vidiual react accordiug fo be
ofher tuo vaxiablo
i)S-0-ß-C Moclol his is 0A the tho
Complax_qud Comprehensive bahavaur
an ndtvidlUal whe vctha behavioux
"ancd social culfura plLace a vitad.
2ole moclulung hh 2eS0nL aual
8{imu
lur
 atcess. o gauzaliua khalicLLY

) SR_Mocde Ezample_Rrjpraue q
aaployee
dniiama rtor ona k
04otivakti increared salany
iusicaLellug Greathull
o the orgauizatioaa

ii)SOKR-modei Examples Peslgn sa1 Loebsifo

anc uornahou poutcled AGood these
1a4utLus

the
affect-
Salls h e website LN be dovne

iu)S.0-B-C Maclal Ezauap les

S Stu ho

Physical nviztoaaeut
So dao CuLuxalEnvi0meaf

2 physi'ca
L,PsychalglCa
R -Behav1ou

SAiuws hys icalty o Oveat Ovet/bvel/

ShmuLSPshousically
akes PooCe SSinS
Co ves Out co m e
CoM SeqAulncos
/|
Behaviau
 :

Leclels o O ganizaioanaa Liebauiou

At he mocelr o oR a a bxoad y-
classifiocl nfo OuY ypes
Auo aafid Moclel
i) Custo dial Maclol
Syppaxi ve mocdol
iv)Cllcgial Moclol

i ) AutocCxahc Model The aufor ratic

oaedelis fhe modclfhat elia
o stengfhfour aud foraal aulhontye
The auutocxahc omodel depcads o
pona mange authotty asfhu.
Ae2
Iho h G S_cdone
a u d plosyea Ose PLpectd t o
foLlow ozders it 2scults
the highlr dendence o the
boss
1he mo1t
the hDI
hetheoxy _depeols Upon
fhose h as ln Commahd
0MASE have PoweK fo do mand
Theony wasclove loped y

Cutodial Mode. loxlkeac bona

manged y/under tho_autorahc
Aede
1M.SLCUa1ty and fushahon
Thu My LVOn Ahow_aggLSLON Ao
Thu
modo 20vidos fr mploys
 dependence 0Y xganssaho4 xa fher
has depencllnce fherbocc
mpphasis o ouLy coMOAL
LLcuty Aahsfa.cfio
i ) Sapp0xive nMoclo This idea he
h
theor is that Loadership omalivafes ha
pecple fo OYks_and Mo oue
_poviclo haploee to pahciPategne
aCtonpush theix MlrLsAS
ho uppah v DA 9 OR_
seeks to ppccicLh wok.
nviy nvmawt_anc Mb tivale eunloyees
perlormwelt

CutocLia Model Tha ustodia mocde

kausecl azoud
PxOviclly econ4C AeCualtiy ar eployee
hrough wagec n d ofhax
thal w cxeato. Laployceoyay-
e and mohvahou Th Cutocllak
Me thocd 21aay o.Cuseel014 hh.
nnAkactal eward
eaployed by 6 Msahoy
iv) Colegial Moclol Caclccialmodec
OSSUAa hal caGa nahoudetesm11
paticio au moka. deuSto4 hao4g la
a oce8S Clicusst0 loadtug to

he deaons coCbcialralates fo q
 oclay9peas0ML haviS a COMma
PusposC. naployee.shoeuld
betne ju aa ak 20p0uabilit,
sel! cuidplisa sel actaalizahom
Commjtone oa wed

npuatance Organsahoaa Behaneu!

i)OB Pxovide c a road map fo Ou

ves_10M the axsqsahou
A Lwe aliacl know OR atuclie
h imdiuiduaC and human
eohavi0ux which Conyp1Le
elmg molio14 hopec saligähoiq
as mohuati0 L fhe
The
ioacliviclua thus wok

pla ce 6 achin the

kargct g ho arganisaho.
)OR 1s uSeul for apsD uIn6
selahioashih BLus_imclusma qm lobou
an enplOye 3lty i q ch
om hi Lwork he pocduch vily
ane
declumunag. and h e w o r
nvirome wl IA Vypoor h
Lrnployeo del azy0Y Unmofivaded
o LqadsiDskls_hei 10.6 So
OB helpsfo uudexsBa md he
r a t Cauce
itualia amd andf thr
fake e atoy-
aEho
 aLcodumg verCnet

Qu_OLHauiat1om

) O R hilps m motvahmg mpioyel

OB_helps manag.ea o mohuate
he eploy and htlp them fo
1mPMOe.
Hheirpexdoxaauce Cokk
needs o obs suhslactio

iv KOSOxOs
OR kslpselleclivc uh u2aho human
OR_an ables the managY
mohvate employe
PDusads procduchvityqnd bettor
KesuL effechire
hteclhulgu Xhe Men
Poue posez and loch ve uay

ChaLlavusok c aRehavtu
Oasawitahonall
Cxos Cultual clUversity
hlobal4&aho nclustalisattan
i Cor (om,pe tahie xessue
iv) hutuxe dlomanol and Suppy oskilles
and aleutecl a ployel or hluAn beunmg

. CrosS CLLtunal iversity CaOSS ultural

cuiverSity_n and GGaniaio'm is
Ale ssimS bacausc ifcQn_dwolop
Jclearhuft a t he Aam
_tlaAe iA Vy ch allengtma 10
hazmoyAmong_fhoM
 e e r Professiaual oa apqn gud_
nland workjn4g 12 sahw
rqn42ahopy Cqn Coufa6ule o
Povicde m0re dea but_May
feel less_Coatortabla, Apmaluag
Yqny_ColafUcE mmay amke s0
f o mG MOJ1V4-
i i yey challengMS-
hena
2.dnclusirailizahi aGlobalizatia i
ondustalli2ato and Global2ahb
challemge& OR becaiue he woxk
am oraanuzahon has
bOCoas mmor Cltura lly uves
LE oug _ dilleremf Ropl
Poma difereui backgxoud wit,
clilfere values belio/sall
orCa me ,
ojechtu a his happer
challeges Ar emjcloyes
UNSUPpoxftve, 4
hastile wa rk t fears
cusc unaho Ae sisfance
do chomge et
3. Core_Comapefah ue Paessurc
Co guautioc Gur Core stremg hs
plays m todayl
orlc nutE foY
6Tgan2ahim bu a
for 2mploysC_wih i qn arganizali
 A 6ganizahoa do it defend
the Competh e
axke _a mployee olb i f o
itself q ó1gan2ahb4
1MCYeasia9-
hothCop e fa i y PaRsAre
dltu Lploy2e
Organ?aho _ t o mmuntajn
Pace he MAarko

4 utu dlo moucl auo sL4Ppky

skiled and fakented employ e2
Om fdays woxld
u an
beinagkiUed qudtalented
nployee may Mot_Ke 93at but
cllmqno o skilledaudfaleutee
i cliv icua L i
Lwockoxce mmigzale
0Ae organi2ahos to qnofkoa
Betlerjo6 salisfadioa.
Salary qud o1her moi
Jahala
factos accordimg t Thea lhese
giaha u CLal cisfurbauce Îm
Ovlra fumehoa qu
14 Painciple appaDCLA_Cd as
lhe ad aist aahi a
henY ayal
124dustaialist He
look afler
maAGgL AS- a1ac OxGantsafio
Ptep c kve fop
aPpadcheo

hxe
basicaLty ALality
bersed
Physica
[Maitauial
MeMtal Moya Fducahoua lchsmcal
anc La_rperiavce
mauag em0M (PlannMG-
Oxgangi1g+ Staing Airechoag
CoO UMatimG- qnd Contalling
) henQxal Paipke q Manageonent
The LAGGesded
4ayal 1 Lrplaned belou

1)ivLion _wwok dil ha

aclvoca led_c'Uko 0 wOxk
the 4peaausaho14 dLLareu
disipune a r i e ld._le
thal- he a Lok is
appluo a l all_ lovel
mana gcnOAst

2)Aulhonly And KespLaslGUty 7ha auttou

and aSLOLhsibluity L clisecii
aCdate2d Lach_ oshe he
udhoxity 1S exferna Lactor heàe a
 4

aespomibutiy inierMa actor

he_POLwey should be
ddicated anc 2espoEib4 ,
dhoutdb diccharged
Pope _AOSPona and PopLr
assiGnmLut achivities

3 cspumo decpliueL4
obdienc behaviour CSpOsiÓLLy
toLwarls woxk- self LAposeq
BOSp0Sibluly_ ApOtaueou tHa40
g00q pessoua
q u aiitiec 01ie the
clicialde Decpa2
Ahou fhe achou andkehhaviou
to qad aUr Cosk aud duty_
Dnit Lommaua nityclIso11
fheat
should G t Ordor qud iaucho_
L mdividua 0
Lmployee Gethmg1shuLlo
fiom diffecent- sup{rOLQY h 0
She alGht- Coufuced rtlale
he Ihy willl bo
the Oraa zato
5)i t izacti 2 AccS1cLimg_ foa
fhi icipAe _each 4rOLLP o
achvidth f h fhe
 bjective hanre eaa
fbaecasf fDUnaic
plan tCoeiAay clyecho ovide
betterx hoy auOAG Vayou
achvitie ta be akeu
6a nisatioy_
6Renumeraho2 feseuaL
h Kenaum Latiorq mplaye
khould s are ue vjclg
PPoksiblo
oasible ahcjathon da
ajslnyes ano naoloye
Subocdimatiora a nclividua Lnterest to
ALna nterest The
Tnlexesf a caao oa l ah
individual uorkiA
On 4 2 ation_w oc bo dilleen
biut ntere hs
Lmployca Slnjla
DecauCO ihe otlue Cac4
LmpUIjee
clyectio C
M

S)Cenfer allizahiom veylhg whic6_

he ny Dcfauos
Aubo diuate C2
VaS CenfocaLLzahoM Caine zalzatia
lhe_aulhox and
Lowma4ng- top managLnMO uf
 h o talkois decisso
all Corpozale lonel
6
CtneCersip ha

9. alay chai her should _b

dcalay ChutM aufhunty
heree he ebonmuuicafiou o019mg
huightc fo Loves Leul
qno{hir
cheum Plank
Lwns Layo. n ACalay
CKu hilarchica Syste m
the COnamun'cafisn
-asses_thx0cg h honzonal _qud
Veahlcle channe
10 Ordies-Ih order khould be siven
Cmployoce uCnAuLLaVise
haad h depactlnt
Qnd algo ALSo{acos qhd hunaCA M.
ILujremct_shouldbo chau
MaV
Oxder andachie fhe olloc ne
Honaeim gKIplace
I1Equly Epuutyisthe ComoiMatom
a /ushce
0qLLality_aud
aud_kiosdlNOSS
IM_h 0Sqniahdm
 shoulc p apaepea accodimg-
9ralificattom des.igabio

12.StahLity Zenure No employcc

8houCd moVed wLfh dhe
sha Peaiod hee
should XOSIG1aable adassaxly
Vary
c/feenf a Mdustagfo difemt
inaufy
13.niahive- Th
he mploy.ec houlc
huy 0wm
authod1y- no 201/pa0mciklidy fowards
faktmg
qu y
aw decikcto
Organzafi01a

14 sail De:CoLps nity n vey

OLgamZaon Unyty1&
4 diffcrent ulture peopla de
demogaayphic mploy.eo work
arganzaflo4
O_-
when wok togelha
o arhive 0
poal.
Thecry/Aprrucach o OB

ucauTacy lheo
Max_ tber a GCz mq M_ CIenhest
g.ave th heay burea ULaCy
th eery-
ALcluied fhey where
Ongani2ahom
hiezarchical slnicture l
KAM 0 gan12.aho Uhich Mctudos
asular ules Pouues reJula hous
and uuthosty im an
O au1}ah0 buRaucrahc
organzaho Loadeshautd
delagetes duie4 auo Aub or diuates
Should 6 allowing hat
basicalCa
oasecl organizaho
*Systen Apnach 1960

Sysle m app Yoac &

Orga4i2aho
oleuelopad
The Phcory Considcz Ocgauizaf0
as Which
QVeny- ana12aho naseduh
nc difareu elements
asically-
ypes
CCosed1
 e n SySlemLnkract_wlth guviromneyt
The clecissLOM a e takam by
-ale the member 4 1he oggavM 1~afion

JmCCose_SusiCms Ahixe i MA naachiov

wiih t h e lwiU nne u _ here hfhh
loy
cle dss10 ase akea 0uly heghor
authonty
otange Theoa
Co mio ugenay- Fheoy A alsa a MAdn.
theoxy Lwhick state hat Mo
hey
maasenal acto M aganisahoa
Y
C al
slvuctUT appxopxiale
Organ2aton dlopend apon
situaho o siuaho Thece
heony Imphasiseel
a aelahomship loetuwec oxganizaton
and MAa manglaaal
nchau
Huwma Theory Approh 1980D

ELton maye giuethis hoexy in 152o