BÀi Trâm Etiquette
BÀi Trâm Etiquette
BÀi Trâm Etiquette
THUDAUMOT UNIVERSITY
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Class : D19AV 05
ASSESSMENT
In figures In words
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I. INTRODUCTION
1. Background
Business rituals are behaviors and behaviors are considered appropriate in the
business and professional world. In this course, students will learn the
business ritual regarding the code of the behavior that allows us to
communicate with people in business and interact with them in a civilized
way. Good behavior makes us not all, but most things can be given. They are
the skills that make people feel comfortable and comfortable and include
electronic etiquette and paper, behavior at festivals, events, meetings,
dressing, job interviews, sports. , presentations and even international travel.
English etiquette and good behavioral courses will guide students through the
basic principles to improve business rituals and skills in business rituals to
identify a professional image.
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Political behavior is a very specific and important culture in Japan. They will
provide many close rules, teach new employees to behave into
communication through the simplest tasks such as tea making, cleaning,
calling, greeting, style dresses, etc. Especially with the new trainee quite
embarrassed with work calls, so we can follow it to easily integrate with the
working environment here or anywhere. So today we will analyze ''Telephone
Etiquette for Business Calls in Japan''
II. BODY
In the past, when cell phones were just starting to become popular in Japan,
the rules in the culture of using this tool were unclear. But in recent years, this
has been increasingly noticed and can be said to have become part of the
Japanese code of conduct.
Rules for answering the phone in Japanese companies. When entering the
company, answering the phone, communicating with people in the company
or customers is very important. Especially the Japanese attach great
importance to the use of language when answering the phone. Among the
expressions, there are actually many polite expressions. It's a DON'T that you
don't give personal titles to people in your company, even co-workers or big
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bosses, but it's a BIG TIP to keep them simple on a notepad. The ability to
answer the phone well or not will be a big influence on the impression of
customers / partners about the company. Therefore, employee telephone
behavior is the standard by which outsiders judge your company. Especially
for people who call for the first time, the way you answer the phone will leave
the deepest impression in their hearts, and greatly affect their impression of
the company.
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Sometimes there are urgent calls from someone with a higher rank, "sorry the
customer", answer the phone, explain to the caller that you have a visitor to
the office, be brief and promise to call back.
First of all, you need to know the operations on the phone to avoid difficulties
when there is an incoming call, when you come to work at the company, you
will be given specific instructions, you just need to take careful notes and
repeat a few times is okay.The second thing you need to remember is to
memorize and understand the conversation patterns when answering the
phone, because the Japanese are very important to the use of honorifics. You
can use a notebook and jot down points to note during the call to avoid the
situation of empty talk that causes disliking with customers or business
partners. The next important thing, if you need to call someone to discuss
business, list the things to talk about and how to deal with them in a notebook.
Failure to take this step can result in missing items you intend to communicate
with your customers, cause you to call back, and make you look
unprofessional. You should make it a habit to take notes when answering the
phone: "While listening, make a note of important information such as:
Company name, caller, department, whom to meet, what to do ... otherwise
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then when you put it down.. the recipient you might have forgotten
everything.” It's a good idea to keep a notebook and pen on your phone to jot
down your name, date, and other pertinent information.
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Not only Japan has a culture of calling for work, Vietnam has 53% of the
population owning smartphones, ranking 25th out of 39 countries with the
highest percentage of people owning smartphones in the world and first in
Southeast Asia. Despite having a smartphone-owning population that is 59%
lower than the global average, Vietnam is one of the countries with the
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Mobile phones make every field of business much more optimized and
convenient. Many sources of information indicate that business calls dominate
the search and exchange with customers and partners. As one of the most
popular forms of customer care, telephone customer service is not only
convenient and fast, but also highly effective. However, this form of customer
care requires employees to have good telephone skills. Many statistics show
that the cost of a business to get new customers is many times higher than to
keep old customers and using the phone well will help keep customers loyal
to them. Therefore, in order to help future work develop well, we need to
learn a lot about "Telephone etiquette for business calls". Because we will
know that in the future there will be a lot of us communicating via phone, not
only that, if you want to be recruited into a foreign company, polite
communication etiquette including cell phone you need to firmly grasp. Japan
is said to be one of the countries with extremely good culture, so learning
about Japanese cell phone etiquette will help your business get good deals
over the phone, I'm sure everyone will recommend that person to their friends
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and relatives…. But for those annoying phone calls for marketing, advertising
... will be an "obsession" for many people. To make a good impression on
business calls with customers, the most important thing is always be
courteous and patient in dealing . The fact that we can build a professional
image is a necessity for the work, and we will be trusted by many partners and
customers. After learning about Japanese business phone etiquette, we can
draw conclusions and apply them to future work by following these steps:
Step 6: Say goodbye to the customer (better let the customer end the
conversation)
III. CONCLUSION
With the largest economy in Asia and the second in the world, Japan is a
potential market for Vietnamese businesses. Communication skills, making
phone calls when working at Japanese companies are very important and
necessary to help you maintain and build relationships and increase work
efficiency. Therefore, understanding the consumption and business
characteristics of Japanese people will help Vietnamese businesses to
communicate and do business successfully with them. In addition, it also
helps young people who are planning to work in Japanese companies. In this
lesson, your reference will likely have two types of communication problems:
conduct problems and business calling etiquette. It is important for all
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REFERENCES
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APPENDICES
OUTLINE FOR ETIQUETTE & GOOD MANNERS
I. INTRODUCTION.....................................................................................................2
1. Background...............................................................................................................2
2. Reasons to choose the topic......................................................................................2
II. BODY.......................................................................................................................3
1. Definitions & Characteristics of the components.....................................................3
i. Definition of Telephone Etiquette for Business Calls................................3
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