Kafeel Ahmed Khan

Cell # 438-995-1430
E-mail: khankafeelahmed@gmail.com

Professional Profile
 More than 6 year of diversified experience in Broadband, Enterprise Networking and Customer
relationship.
 Impressive aptitude for analysis and troubleshooting. Quick to adapt in challenging work environments.
 Good team player and able to work independently with little or no supervision.
 Well organized, self-motivated & always eager to learn and take new responsibilities.
 Coherent verbal & presentation skills to interact effectively with clients and cross functional teams.
 Extensive experience in installation, administration and networking in various environments.
 Thorough knowledge of Windows Vista; Windows XP; Windows 2000 Server; Windows Server 2003;
Windows Server 2008; 2012 Windows NT; Novell; DOS; OS/2; TCP/IP; InstallShield; Ghost; Deploy
Center; Microsoft SMS 2003; and BDD.
 Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management
Console (GPMC); Distributed File System (DFS); Active Directory Migration Tool (ADMT); QUEST, Active
Directory Federation Services(ADFS); Active Directory Forensic Analysis with InTrust DHCP; WINS; DNS.
 Knowledgeable in object oriented programming languages including C++ and JAVA, PLSQL, PowerShell
and VBScript.
 Utilized Install Shield Scripting to package software for application deployment.
 Excellent command of running projects employing industry standard project management techniques.
 Extensive documentation and training experience.
 Successful project and technical team leader and motivator.

Operating Systems: Windows Vista; Windows XP; Windows NT 4.0; Novell NetWare; Linux/Unix;
DOS and OS/2.
Microsoft Servers: Microsoft Servers: Windows 2000 Server; Windows Server 2003; Windows
Server 2008; Windows Server 2008 Core; Windows Server 2012, AD 2003; AD
DS 2008; Microsoft Exchange 2003; Microsoft Exchange 2007; IIS; Web; DNS
and DHCP Server.
Routers and Switches: Cisco Routers (3700, 65xx,4500, 28xx, 29xx) & Switches (STP/802.1Q/NTP),
Cisco Nexus 5000, 7000.
Load Balancers: F5, GSS, DD, CSS, CSM.
Network Analyzer: Vitalnet, ACE Live, OpNet, Wireshark
Network Management: Solarwinds and Vital QIP.
Firewall: Palo Alto, ASA, 55xx,CheckPoint,Sonicwall
Software: MS Office 2003; 2007 and 10; Outlook; Excel; Word; PowerPoint; Internet
Explorer, Google Chrome, Adobe Acrobat Reader, Adobe Acrobat Pro, Adobe
FlashPlayer, Silverlight; Norton Utilities; WinFax; PC Anywhere; McAfee Data
Loss Prevention Monitor; Fiddler; Matlab; SPPS-10 Data Mining; R-Data Mining;
Metasploit; WinZip; AVG; Symantec Ghost; Veritas; Heat; Remedy 7.0/6.0;
TeamViewer; LogmeIn; VNC; Radmin; DameWare; Mini Remote Console; Email
(Microsoft Exchange, Lotus Notes Mail); and many others.
Hardware: Intel, 3COM, HP Proliant DL380, HP ML570, IBM x86 Servers, Dell PowerEdge
M805 and others.
Virtualization: Microsoft Virtual Server 2005 R2, VMware; Hyper-V.
Networking: Eicon Communications products such as OSI Gateway for DOS and OS/2; SNA
Gateway; IPX/SPX; TCP/IP; Routers; Switches; Modems; Hubs and Bridges.

 Masters of Engineering, Concordia University, Montréal 2012-2014

Specialization - Information System Security

 Masters of Engineering, MUET, Hyderabad 2007-2010

Specialization – Communication systems and networks

 Bachelor of Science, SSUET, Karachi 2002-2006

Specialization- Computer Engineering

Professional Accomplishments
Cisco Certified Network Associate (CCNA)
Kafeel Ahmed Khan Cell # 438-995-1430

Professional Experience

During the period of September 2012 to May 2014, I was enrolled with the Concordia University, Montreal to
study Masters of Engineering in Information system security on a full time basis.

KPMG, Montreal
IT Support Analyst (2 Month Contract) June, 2014 – July, 2014
 Providing second and third level support to internal users at the service window, remotely, in person, by
phone and by email. Resolving tickets received from the helpdesk. Installing, configuring and troubleshooting
software and hardware issues on laptop, Area SME for BlackBerry and other mobility products. Documenting
incidents with Heat. Required to migrate Laptops including data to Windows 7 on new Lenovo laptops for
more them 900 KPMG staff and to install specialized docking stations, printers and their compatible drivers.
Using Microsoft Migration tool to transfer all data from Windows vista to New laptop running Win 7. Migration
of user data and e-mail manually. Support of users after deployment. Remote tools and desk side visits to
rectify issues. Build new workstations to custom specifications, integrate the hardware, install and configure
the operating software and ensure visibility to the network in accordance with the company Standards and
security guidelines. Provide technical expertise after handover and configure hardware when required.
 Ensured network availability by troubleshooting connectivity issues for LAN and WAN.
 Managing, configuring and troubleshooting the Microsoft Exchange and Active Directory servers for optimal
performance.

Logical Technologies LLC, PA, USA

Network Engineer Nov 2010 to August 2012
 Responsible for third-level support for all server related issues.
 Participated in complete system builds, upgrades, migrations, code deployments and patch management.
 Implemented security policy and virus protection.
 Administered change management related to server upgrades and software installation.
 Prepared and maintained documentation of technologies, standards and procedures.
 Maintained and supported more than 2000 servers for external and enterprise clients.

Proof of Concept (Windows Server 2008 Deployment)

 Designed, implement and efficient management of Active directory infrastructure setup with DNS services for
Enterprise clients on Windows Server 2003 and Windows Server 2008 R2 platform.
 Responsible of Domain and workgroup management including user management, user profile settings, trust
relationships, Manage User/Computer accounts, Migrated Clients from windows server 2003 to Windows
server 2008 R2 domain through Active Directory Migration Tool (ADMT); QUEST and Active Directory
Federation Services(ADFS).
 Managed Windows 2003 and Windows 2008 R2 Servers resources on different domains.
 Monitored windows server 2003/ Windows server 2008 R2 servers and troubleshoot problems.
 Implement and manage FSMO roles, GPO’s and DFS based on client needs.
 Setup of File and Print Servers for the domain users through create a single namespace to provide a
replicated sharing infrastructure across the network
 Moved users and network resources through the use of Microsoft's free Active Directory Migration Tool
(ADMT) and modify desktop profiles to work with the new domain while simultaneously ensuring that users
have seamless access to resources in both the old and new domains.
 Used forefront identity manager synchronization service to connect different directory services and perform a
basic synchronization of objects and attributes as per client needs.
 Involved in troubleshoot the PC, laptops, servers and network problems by using different tools including
Sysinternals Process Explorer. Vitalnet, ACE Live, OpNet, Wireshark, Solarwinds and Vital QIP.
 Worked on Symantec Backup Exec 2010 R3 as the backup solution.
 Participate in disaster recovery planning, testing and response.
 Manage Microsoft DHCP, File, Print and Antivirus servers for the organization.
 Implemented and managed Security infrastructure for the organization like Microsoft Certification Authority
 Service, Microsoft Right Management Service and Microsoft PKI Infrastructure.
 Configured Server Core; configured networking; security and system settings on Server Core.
 Added and removed server roles and features; configured AD Domain Services roles; configured network
infrastructure roles; configured file and print services; configured IIS7 on Server Core.
 Added backup features and used unattend.xml files to automate Windows Server 2008 setup.
 Worked with performance monitoring tools including SCOM.
 Performed unattended domain controller installation and Used Dell InTrust, Active Roles Server and Recovery
Manager for Active Directory.
 Designed Test plans for system integration (Create automation scripts using PowerShell and VBScript) testing
Kafeel Ahmed Khan Cell # 438-995-1430
and executed end to end tests after configuring the network infrastructure
Technical Environment – Windows 2000 Server; Windows Server 2003; Windows Server 2008; VMware Server
and Tivoli Storage Manager.
Responsible for: Day-to-day support on Windows Server and backup/restoration for more than 2000+ Intel
Servers; job entailed frequent visit to Data Center, due to the nature of the work.

Base Camp Data Solution, OH, USA

Network Engineer Oct 2009 to Oct 2010
Performed below critical and complicated tasks efficiently at a senior level as the challenging work environment
demanded for the above mentioned position in Dept. of Information Technology (which deals with current updated
and multiple demanding services) at Base Camp Data Solution.
 Designed, implemented and efficient management of Active directory infrastructure setup with DNS services
for Base Camp Data Solution on Windows Server 2003 and Windows Server 2008 R2 platform.
- Domain and workgroup management including user management, user profile settings and trust
relationships.
- Managed User/Computer accounts.
- Migrated Clients from windows server 2003 to Windows server 2008 R2 domain.
- Managed Windows 2003 and Windows 2008 R2 Servers resources on different domains.
- Monitored windows server 2003/ Windows server 2008 R2 servers and troubleshoot problems.
- Implemented and manage FSMO roles and GPO’s, DFS based on client needs.
- Installed and Setup of File and Print Servers for the domain users.
- Worked on Symantec Backup Exec 2010 R3 as the backup solution.
- Moved users and network resources through use Microsoft's free ADMT, QUEST, ADFS and
also Involved in troubleshoot the PC, laptops, servers, network etc problems by using different
tools including Sysinternals Process Explorer. Vitalnet, ACE Live, OpNet, Wireshark,
Solarwinds and Vital QIP.
Used Dell InTrust, Active Roles Server and Recovery Manager for Active Directory
- Participated in disaster recovery planning, testing and response.
 Designed, implemented and managed Exchange Server environment on Exchange Server 2007 and
Exchange Server 2010 SP1 on Windows Server 2003 and Server 2008 R2 environment.
- Managed exchange stores, assign, move, provision and monitor the mailboxes.
- Responsible and accountable for hardware and software upgrades for the exchange servers.
- Check and apply security updates.
- Provided a comprehensive Disaster Recovery plan for E-mail services that take an advantage
of our global presence.
Maintained appropriate documentation on the Microsoft Exchange environment for both primary
and DR site.
 Implemented and managed Microsoft Certificate Lifecycle Manager service for the organization.
- This service was used to manage the Gemalto smart cards for the staff of Base Camp Data Solution.
- Issue, assign, renew, block, unblock and retiring the smart cards to the end users of the organization
using a set of designed templates in CLM as per the organization needs.
 Implemented and managed Security infrastructure for the organization like Microsoft Certification Authority
Service, Microsoft Right Management Service and Microsoft PKI Infrastructure.
- Managed the Root CA and Issuing CA servers of Base Camp Data Solution..
- Securing the Root and Issuing CA of Base Camp Data Solution by configuring the third party devices like
Ncipher HSM Modules.
- Documents transfer over the internet in a secure way by using Base Camp Data Solution PKI
Infrastructure.
 Excellent command over Microsoft Hyper-V technology.
- Create and run virtual servers in order to effectively manage the hardware resources of the organization.
- Create and maintain virtual desktops and assign them to the VIP users of the organization through
Microsoft SCVMM.
- Setting up a test lab which simulate organization network environment for testing new applications and
software prior to deploying them to production environment to check all possible compatibility and conflict
issues.
 Designed and Implemented ISA Server 2006 and TMG 2010 Environment for the organization.
- Responsibilities include creating email and spam filters for the exchange environment.
- Create email policies for the organization.
- Create publishing rules in Microsoft ISA Servers 2006 and Microsoft TMG 2010.
- Helped the organization in successfully publishing the organization’s secured portals and over the internet
during August 2010.
- Configured TMG and ISA servers by creating firewall policies in order to provide the user a limited access
to internet.
Kafeel Ahmed Khan Cell # 438-995-1430
 Very good hands-on experience and adequate knowledge at storage area network of HP EVA 3000 and IBM
Storwize V7000.
 Used forefront identity manager synchronization service as per client needs.
 Implemented and managed Citrix XenApp and Xen Desktop environment as per the management needs.
- Responsibilities include publishing and managing the citrix application through Citrix Xen App service.
- Troubleshooting the password manager issues of the users in Citrix Xen App environment.
- Publishing Virtual Desktop for the VIP staff of the organization by using the Citrix Xen desktop
environment.
 Update the technical knowledge by attending Microsoft workshops on various demanding IT products and
different technical orientation programs.
 Support, coordinate, suggest and follow instructions provided by the Microsoft consultants representing Middle
East and Asia region for upgrading and enhancing performances of various IT products.
 Supervised, monitored and provide knowledge transfer to the maintenance team of the organization on
monthly basis on the grounds of troubleshooting as per department requirements.
 Suggest and assist recruitment department in hiring technical staff by interviewing the applicants for the IT
department of the organization.
 Possess sound basic knowledge of Client and Server hardware products.
 Key advisor for procurement of computer hardware, software and other licensing products for the organization.
 Overall, provided extensive support in effective establishment, maintenance, up gradation of hi-tech IT
department at Base Camp Data Solution.

Maxcom, Karachi
Team lead (Network Support Department) Nov 2007 to Sep 2009
 Deployed, maintained, and configured various Servers including Microsoft Exchange, Active Directory, VPN
server, DNS server, web server, Database Backups for corporate and Enterprise level clients.
 Managed, implemented and administered multiple corporate networks, overseeing all project related
execution, capacity planning and system configuration functions.
 Coordinated with different teams responsible for implementation and installation of network at client site.
Prepared disaster recovery plans and IT security policies for clients.
 Conducted equipment Security Auditing and Servicing of IT infrastructure including desktop applications,
Local and Wide area network, IT Security and telecommunication systems for clients on daily basis.
 Configured ATM/IP DSLAMs (Paradyne, Alcatel Lucent Stinger & Harbor), ATM switches (Lucent
Packet star Psax & Zhone Malc) , Low end to high end Routers and network management software’s.
 Responsible for Designing, planning and deployment of IT infrastructure in Data centers by maintaining high
level of security and reliable network architecture.
 Used Wire Shark, Solarwinds, MRTG to monitor the network and s upervised a team of 6 Network support
Engineers and led many projects.

Migration Team Leader for Windows Server Migration Project

 Team Leader for Windows 2000 Sever to Windows Server 2003.
 Prepared the environment for deployment of Windows Server 2003.
 Analyzed the hardware and software requirements of Active Directory.
 Installed, configured, and provide troubleshooting for Server 2003.
 Migrated Windows Server 2003 from test environment to the production environment.
 Implemented and managed IP Addressing; configured TCP/IP addressing on a server.
 Created the Forest Root domain, and a Child domain in a production environment.
 Installed and configured an Active Directory Domain Controller.
 Established external trusts and cross-forest trusts.
 Managed an Active Directory site; replication schedules, site links and boundaries, used ADUC to create and
manage computer, user and group accounts in an Active Directory environment.
 Used DcDiag, NetDiag techniques for troubleshooting.
 Used Dell InTrust, Active Roles Server and Recovery Manager for Active Directory users.
 Performed authoritative and non-authoritative restore operations.
 Diagnosed and resolved issues related to masters role failure and AD database.
 Configured automatic updates for network clients by using Group Policy.
 Designed, planned and implemented Group Policy, delegation strategies and OU structure.
 Managed local, roaming, and mandatory profiles, planed strategy for placing Global Catalogue (GC) and
evaluated the need to enable Universal Group Caching.
 Used forefront identity manager synchronization service to connect different directory and services as per
requirements.
 Created approximately 500 user accounts in Active Directory and migrated all Windows NT users by ‘User
State Migration Tool (USMT)’.
 Develop scripts and programs in support of all aspects of application and systems management using
VBScript and PowerShell.
Kafeel Ahmed Khan Cell # 438-995-1430

Migration Team Lead for Microsoft SMS 2003 & BDD (Windows XP Migration Project)
 Migrated more than 5000 IBM personal computers and laptops from Windows NT to Windows XP at Fateh
Textile Mills Ltd using Microsoft SMS 2003 and Business Desktop Deployment (BDD).
 Served as Team Lead in charge of desktop deployment execution to field offices and corporate locations.
 Provided project training to XP Specialist.
 Participated in project planning, deployment logistics and client profiling/needs analyst.
 Responsible for imaging and deploying IBM T42 Laptops and M52 Desktops using Microsoft Zero-Touch
Technology (BDD), i.e. the SMS OS deployment feature pack.
 Captured/deployed user profile using USMT.
 Provided deployment end user support for Windows XP, MS Office 2003 and other desktop software.
 Created SMS packages for pre-pilot and pilot rollout.
 Installed and tested SMS packaged applications.
 Assisted in developing plans, strategies and solutions for the design of a new stable and secure desktop, and
for the migration of users and services from the current infrastructure into the new design.
 Assisted in identifying detail tasks, schedules and time estimations (effort and duration).
 Assisted in documenting management processes, SMS deployment, DNS, DHCP, Printer Management and
Server Support.

Mobile Zone, Pvt Limited, Karachi

IT coordinator/Site In-Charge Jan 2007 to Oct 2007
 Performed a complete analysis for the client network and infrastructure to make sure that they are free from
vulnerabilities.
 Responsible for managing the infrastructure and project servers.
 Responsible for server setup, server management, patch, Backup & Recovery of all windows servers.
 Planed and designed of systems implementation for communication within the organization and responsible for
smooth information flow without any delay time.
 Managed compliance with organizational code of conduct and obtaining necessary sanctions and clearances
for systems management.
 Managed active directory infrastructure setup for Mobilezone outlets project.
 Managed user/computer accounts for Mobilezone outlets team.
 Designed and implementation of Backup Strategy based on client needs.
 Installed and setup of Print and File Servers.
 Designed and implementation of GPO, ADMT, QUEST, ADFS based on Mobilezone outlets needs.
 Managed Windows server 2003 server resources across different domains.
 Designed and managed the DNS, DHCP, Antivirus servers based on client needs.
 Updated end users for any new Microsoft updates, service packs and new releases.
 Installed and maintained new Microsoft systems and doing maintenance and troubleshooting for existing
systems.
 Implemented Microsoft Hyper-V technology for the Microsoft Project in MobileZone and assigned users virtual
desktops and virtual servers thus effectively utilizing the hardware resources of the organization.
 Ensured correct installation, configuration, user and maintenance of Microsoft SCCM platform.
 Configured and troubleshoot virtual LANs.
 Well equipped with the knowledge and hands on experience on how to configure Distance Vector routing
protocol like RIP V1 and Advance Distance Vector Routing protocols like RIP V2 and EIGRP.
 Carried out security compliant operations and audits for the above projects.
 Produced appropriate documentation for application deployment, configuration and related processes.
 Attended and participated various professional development programs and workshops on time management,
stress management and conflict management etc.
 Managed user accounts, groups, print queues and controlling access rights using Active Directory.
 Responsible for managing Citrix Server 4.0 and configuring Citrix clients.
 Installed, configured, performed troubleshooting and deployed SP1 for Windows 2003 Servers.
 Performed day-to-day administration functions, backup and restoration, file server maintenance.
 Supported all remote offices and home-based users using NetMeeting, VNC and Cisco VPN.
 Created images for various divisions for all desktops and laptops using Ghost.
 Solely responsible for all IT decision making, support and administration at a site of more than 200 ‘demanding
users’ in a fast paced architectural and engineering environment.
 Implemented a new in-house printing solution that includes Xerox multi-functional copier, printers, scanners
and wide format printer.
 Designed Test plans for system integration and create automation scripts using PowerShell and VBScript and
executed end to end tests after configuring the network infrastructure
 Involved in developing Test Plans, Created Test Cases and Test Scripts, studied the requirements of the
reporting infrastructure and designed test plans for in-house web applications of Mobile theft reporting
Kafeel Ahmed Khan Cell # 438-995-1430

LINKDOTNET, Karachi
Network Support Engineer Jan 2006 to Dec 2006
 Provided corporate Technical Support, ADSL Link Installations using different kinds of modems like SHDSL,
Alice, Aztech, Zoom and Paradyne DSL Routers on CPE Side and its related Services.
 Installed, maintained and troubleshooting LAN, P2P connectivity, WAN, VPN through Using (Layer2) simply
Creation of Cross Connect. Installed Cabling for big Companies and Institutions
 Maintained technical knowledge in networking area; operating system (Server and PC).
 LAN Administration: Active Directory Group Policy Objects (GPO); Group Policy Management Console
(GPMC); Distributed File System (DFS); Active Directory Migration Tool (ADMT); QUEST, Active Directory
Federation Services(ADFS) to added users; printers; removed users etc and controlling access right list.
 Verified that the site and related components are functional at all times both manually and via automation
(VBscript).
 Monitored server performance, Backup administration and On-Call (24x7).
 Responsible for creating, testing PC images using Image Centre and Ghost.
 Supported more than 2500 users in Karachi and remote users in Sindh Province.
 User Setup-Added user I.D.s; set-up printers; Lotus Notes I.D. or Mobile; Internet/Proxy server; data
directories; special software, etc. Assisted in deploying VPN rollout at Enterprise level clients.
 Provided second level support to Citrix users.
 Provided connectivity (LAN, Internet) troubleshooting and support for approximately 3,500 users.
 Used Asset Insight to keep track of the software installed on the PCs and then use Ghost to create images.
 Responsible for coaching Internship students and new team members.
 Installed and supported PDAs, such as Blackberry® and Palm®.
 Team Leader for the Windows 2000, IBM laptops and desktops rollout.