𝗠𝗔𝗗𝗗𝗔 𝗪𝗔𝗟𝗔𝗕𝗨 𝗨𝗡𝗜𝗩𝗘𝗥𝗦𝗜𝗧𝗬

𝗖𝗢𝗟𝗟𝗘𝗚𝗘 𝗢𝗙 𝗕𝗨𝗦𝗜𝗡𝗘𝗦𝗦 𝗔𝗡𝗗

𝗘𝗖𝗢𝗡𝗢𝗠𝗜𝗖𝗦

𝗗𝗘𝗣𝗔𝗥𝗧𝗠𝗘𝗡𝗧 𝗢𝗙 𝗘𝗖𝗢𝗡𝗢𝗠𝗜𝗖𝗦

𝗜𝗡𝗧𝗘𝗥𝗡𝗦𝗛𝗜𝗣 𝗥𝗘𝗣𝗢𝗥𝗧 𝗢𝗡
𝗖𝗢𝗢𝗣𝗘𝗥𝗔𝗧𝗜𝗩𝗘 𝗕𝗔𝗡𝗞 𝗢𝗙 𝗢𝗥𝗢𝗠𝗜𝗔
𝗕𝗔𝗕𝗜𝗟𝗘 𝗕𝗥𝗔𝗡𝗖𝗛

𝗕𝗬 𝗣𝗘𝗗𝗥𝗜 𝗔𝗣𝗗𝗜

i
ii
Table of content page

Abstract…………………………………………………………………………………………………………………………………
…………….II

Acknawledgment……………………………………………………………………………………………………………………
…………….III

Acronymy........................................................................................................................................................
.......111

CHAPTER ONE..............................................................................................................................................1

1. INTRODUCTION............................................................................................................................1

1.1 Background of the

organization.................................................................................................................1

1.1.1 Description Of the organization

establishment....................................................................................1

1.2 1.2 Cardinal issues (mission, vision and objective).....................................................................2

1.2.1. Vision:......................................................................................................................................2

1.2.2. Mission:.........................................................................................................................................2

1.2.3. Values:...........................................................................................................................................3

1.2.4 Objectives.......................................................................................................................................3

1.2.5 Corporative governance ................................................................................................................3

1.2.6 Employees information ..................................................................................................................4

 1.2.8 The structures of cooperative bank of

oromia .....................................................................................4

1.5) SWOT ANALYSIS OF THE ORGANIZATION.........................................................................................4

1.5.2) weakness:.....................................................................................................................................4
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 1.5.3) Opportunities:...............................................................................................................................5

1.5.4) Treats:...........................................................................................................................................5

CHAPTER TWO.............................................................................................................................................6

2.1 Major duties and responsibilities.......................................................................................................6

2.2 Background of Foreign

Transaction..........................................................................................................6

2.2.1 Objectives and responsibilities as well as activities of Foreign Transaction....................................6

2.2.2Objectives........................................................................................................................................6

2.2.3Responsibility..................................................................................................................................6

2.2.4Activities of foreign transaction.......................................................................................................6

2.3 Activities and Major Responsibilities of Me as a member department.............................................7

2.4 Performance Evaluation of My Activities...........................................................................................7

2.5 Problems encountered on the job and remedial measures...............................................................7

2.6 Problems of division or department and suggested solutions...........................................................8

CHAPTER THREE..........................................................................................................................................9

3. Reflection.............................................................................................................................................9

3.1 Significance of Practical Attachment..................................................................................................9

3.2 Major problems faced me during the attachment.............................................................................9

CHAPTER FOUR..........................................................................................................................................11

4. Summary, conclusions and recommendation....................................................................................11

4.1 Conclusion.......................................................................................................................................11

4. 2 Recommendations for improving the internship program.............................................................11

References.............................................................................................................................................13

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ACKNOWLEDGMENT
First and most I would like to express my thanks to the loving, kindness and faithful almighty
God, who helps me everything at any corner to start and finish this practical attachment. Then I
like to say thanks Madda walabu University College of Business and Economics department of
Economics for giving me a chance of this practical attachment opportunity and also I would like
to express my great thanks to my advisor Mr.Umer who provide his advice and comment to me
during my practical attachment.
And also I would like to give my great tanks to CBO b office workers particularly ato Usmail,
Mohammed and Elsa who give me information and advice during this practical attachment.

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Abstract
The aim of this report is to explain about my internship experience at Cooperative bank of
Oromia, Babile Branch. And also, the background of the
CBO followed by role and responsibilities of mine in that specific organization. Also I tried to
explain the overall benefit gained from the internship experience that arein terms of
improving my practical skill ,improving my team playing skill,improving my leader ship skill,
and entrepreneurship skill. Lastly, I discussed withconclusion and recommended the problem
that is really presented in the programand activities that must be taken to solve the problem.

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ACRONOMY

CBO Cooperative Bank of Oromia

SWOT Strength Weakness’ Opportunity Treats

ATM Automatic teller machine

ECOLFL Ethiopian Citizen or Origin living in Foreign Land (

1
1. Introduction

1.1. Background of the organization

1.1.1 Description of the organization establishment

Cooperative Bank of Oromia (S.C.) was registered commercially

on October 29, 2004 in accordance with article 304 of Commercial Code of Ethiopia. It was
established in line with proclamation no. 84/1994 with authorizedcapital of Birr 300 million. It
started operation on 8th march 2005, with paid upshare capital of birr 112
million.The first and the only cooperative bank in Ethiopia is cooperative Bank Of Oromia. Form
ally stablishing project office in 2002. 
Obbo Haile Gabre Luberegarded as the founding father of Cooperative Bank of Oromia.

1.2 Cardinal issues (mission, vision and objective)

1.2.1. Vision:
 To be The leading Private Bank in Ethiopia by 2025

 To be dynamic, well equipped, worldwide known and recognized center of excellence in

competence based training, research and consultancy services in business and related
disciplines.

1.2.2. Mission:
 We root Our foundation in communities to Provide Banking Solution that
create greater customer experience with emphasis to cooperatives and Agro-
Based Businesses through proper use of Human resource and up-to-date
technologies to maximize stakeholders’ value.

1.2.3. Values:
 Integrity
 Customer Satisfaction

2
  Learning Organization
 Team Work
 Cost consciousness
 Concern for community
1.2.4 Objectives
 Protect the interest of the bank against any harmful cause, internal and external.
 Protect the employees against unfair exploitation of labor and improper utilization of
effort and skills.
 Support the members during the time of financial distress and unlawful eviction or
dismissal from job.
 Promote the meet customer satisfaction via employee’s satisfaction.
 Raise awareness on right and duties of employees in line with existing national laws,
international labor conventions and human resource principles.
 Promote to establish and enhance network communication with local and international
unions and federations.
 Create and promote partnership linkage with similar unions operating in the banking and
insurance industry and others.
1.2.5 Corporate Governance
Our corporate governance reveals on how the Board has functioned and the
structures of governance. The Bank functions under a governance framework that
enables the Board to discharge its role of providing oversight and strategic counsel
with its responsibility to ensure the Ban

k'scompliance with regulatory requirements and acceptable risk 

1.2.6 Employees information
CBO Babile branch has total employees of 13. Among them 9 are males and 4 are
females.
Branch manager …1
Supporter………….3
Security …………. .6
Accountant ………..1
Cashier …………….1
3
Customer officer…....4
Auditor ……………...1

1.2.7. The main service of the CBO

CBO give the following service for its customers.

Interest free banking services

Deposit
Financing

Guarantee
Money transfer 
Foreign currency exchange
Trade service
Investment loan
Internet banking
Mobile banking
Saving interest

Mobile top up
Demand account micro finance loan
Foreign Remittance
Card banking; ATM and
Diaspora deposit account
Current account
Savings account
Fixed time account
Ethiopian Citizen or Origin living in Foreign Land (ECOLFL) SavingsAccount
Diaspora consumer loans

4
Mortgage/home loan
Automobile loan
Personal loan

 1.2.8 The structures of cooperative bank of oromia

i. General body. The apex body of cooperative bank of oromia is the general body of
shareholders /owners of the bank who have the basic right to decide the objective, the
existence and operation of the bank.
ii. General assembly: The general assembly elected representatives, the boards of
directors to whom all the powers to run the bank are based upon.
iii. Board of directors: Boards of directors hired the general managers of the bank.
iv. Executive managers. They are who interested to perform the function relating to
policy matters, implementation and supervision.
v. Functional departments: at head office levels and branches are in charges of the
implementation of policy and strategies of the bank.

1.4 The extent to which the organization is realizing its vision, mission and performance of
the organization
To realize the vision, mission and objective of the organization all departments should have to
obey their responsibility which given to them identically. They should have to take care on the
activity given to them. All employers should have to be honesty to join their mission and
objectives. The department controllers as well as manager have to be control the daily activities
of every worker continuously. Additionally the organization should have to be;

 Deliver of efficient service as per the standard set.

 Efficient and accurate handling of operational duties.
 Proper utilization of resources
 Proper customer handling
 Timely reporting to the concerned organ
 Appropriate utilization of human resource and material resources and the like are
those realize the vision, mission and objective of the organization.

5
1.5) SWOT ANALYSIS OF THE ORGANIZATION

1.5.1) Strength:
Good initiation to organize
Fast services for transferring money
Good customer service
Availability of necessary resource

1.5.2) weakness:

Some the weaknesses are as follows

Lack integrity
Poor market area selection
Poor network utilization insufficient working area for storing money

1.5.3) Opportunities:
The best opportunities are as follows
Low house expense at out lay branch
Availability of customer at out lay branch
Experienced employees available
There a willingness customers to use the bank if they are aware
enough
Their business sector is expanding with many future opportunities
for success
Local government wants to encourage local business
Their competitors may be slow the adopt new technologies
Communicate and follows former foreign customers
Communicate by phone others by collecting information from the
foreign customer

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1.5.4) Treats:
The following are the serious treats under considerations

High competition among other banks

Lack awareness of customer to use bank service
Lack of access to get new customer at rural area
Global financial crises
Poor saving culture of the societies
Development in technology may change this market beyond their
ability to adopt
Small change in the focus of a large competitor might wipe out any
market position they achieve.

CHAPTER TWO
2.1 Major duties and responsibilities

At CBO my duties was :

New Account opening
Helping customers by filling the withdrawal and deposit on the form
Identifying different formats of papers used for transaction purpose
Looking the window transaction information on the system
Giving services as needed per the manager and other customer officers
Performing different auditing tasks
Treating customers with good approach
Working out on bank reconciliation

2.2 Background of Foreign Transaction

Foreign transaction is one of the departments of the organization in CBO at Seyo Nole
branch. This transaction is always worked only on foreign remittance transaction. Related
to this department there are money sender institution in the world which used to money
7
transaction from country to country. Western Union, Money Gram, XpressMoney,
Atlantic International (Bole) and Dihabshil are some of these agents.

These institutions are different from banks, that banks transfer money only in domestic
country. But these institution transfer money everywhere from country to country in the
world. These institutions convert all currencies to USD and send to the beneficiaries or
receivers in the country. So this department receive those money from these institution
after converted to USD and serve the customer in domestic currency(birr).
2.2.1Objectives and responsibilities as well as activities of Foreign Transaction
2.2.2 Objectives
Foreign transaction is as one of the department of the organization to win their vision and
to be the good competitor with others it has objectives. Also to serve the customers on
time as their need to make CBO to be the world class as general and the most service
giver particularly in the country or particular place.
2.2.3 Responsibility
This department also has the responsibility to fulfill the role given to it as branch. Some
of the responsibilities are; Serve customer due respect of law and the love sprit of
customer, respect and present on time of work and report all files as time listed are some
of the responsibilities of the department.
2.2.4 Activities of foreign transaction
Serve customer in money received as remittance by converting to birr
Make withdrawal and deposit for customer
Check the name, signature and date of the customer
Report a daily recorded and weekly
Check the ID card of customer to be renewed before serving them
Buy some counties foreign currency

2.3 Activities and Major Responsibilities of Me as a member department

Since I am one of the members of the department of foreign transaction I have the
responsibility to obey and daily activities in the organization. To serve the customer I
have to present within the working time and do the role given to me. To avoid mistakes in
the process I have to work properly and contribute to be valuable works to the
organization. There are also activities those always I work in the department. Some of my
activities are;
When buying foreign currency check to be normal
Check the name, date and signature of the customer to be filled properly
Check the exchange rate daily
Check the arrival of security number of beneficiary from sender
Record the daily changed exchange rate
2.4 Performance Evaluation of My Activities
8
 From the first day that I have started practical work on foreign transaction department;
I could understand how transaction is made
I could understand the difference between domestic and foreign transaction
As one employer I can serve the customers related with the division foreign transaction
I have good communication with others at work place
To ask necessary data I could communicate with my manager from time to time etc.
2.5 Problems encountered on the job and remedial measures
There are some problems which affect me on my activities of 45 days. Some of these
problems are from the organization and some are from customers.
Some of them dont sign on the ticket and some signature on the ticket and on the book
are different
No correct order of sender name which is difficult to serve customer
Some are careless to respect the employees and rule
Some of them bring incorrect account which the system is not read
Remedial solution I have taken
By using the user of my friend I have done my activities with my friend
I worked my works more time by standing for the lack of seat
I have told to branch manager these problems to be minimized
Through customer I have told to them to fill criteria properly
I have told to branch manager to find solution how customers fill all criteria
2.5 Benefit of this internship

The most important benefits that I gained from the CBO’s activities are improvement

of my practical skill on how customers are attracted toward service.In general, the

following points are the most developed qualities of works those are greatly encouraging
us for being successful in our daily activities gained from internship program

.productivity
.Willingness to learn from others
.Cooperation within workers
Patience
working with people of different background
Gained skill and knowledge on business disciplines.
Sociality within employees at the organization.

CHAPTER THREE

3.Reflections
9
For the past two month of this internship, I gained a lot of experience from both coworkers and
my supervisor. And also, since the behavior

of the bank’s activities are connected with customers of different background and behavior, this
will help me to improve my future career. This internship provided me practical things of what i
learned in the theoretical class. And this internship changed my wrong attitude regards to how
bank and money are related to each other. And also this internship used as a bridge between
theoretical part and actual part. I have gained know how-how of foreign currency. This
internship really builds my

personality with regards to the following;

Being responsible for my action

Be a man of hard working
I have learned patience
Taking calculated risk 
Working under pressure
Punctuality
Honesty
Team player 
3.1 Significance of Practical Attachment
Since this practical attachment is the connection between theory in class and real world it has
significant. Some of the significance of this practical attachment;
Help to know and compare the relationship between the theory and real world
To increase the confidence of students on future work
To identify the problem in the company for necessary solution
Help to apply the theory in class for future expected activities
Help for students how to identify and find solution for problem
Help to teach others the acceptability of theory in class
Increase confidence of student for research and etc...

3.2 Major problems faced me during the attachment

Lack of the data of the organization as the branch
The problems related to this is how to start to write the report whether as whole or as branch
To keep the secret of the organization the manager didnt give me response about the problems
currently faced the organization
The main problems faced me on this practical attachment are the problem of lack of the seat and
user which affect me to not work as expected.
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 CHAPTER FOUR
4.1 Conclusion

Internship is very important program in which the students are exposed to real application area of
their concern there by developing their practical skill in proper manner. And i as an intern of BME,
the internship helped me more than you think.The internship is the mirror of what the student sees
his real person in it.

4.2 Recommendations for improving the internship program

To improve this program, the university, the organizations, supervisors, students and others must
be work together.

These are areas which must be improved: -

 Some organization simply takes acceptance for the student without any preparation at the place
students assigned.

The school /Department/ should have to prepare appropriate related organization with their
specific field of study for their internship

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References

The annual report of the company by the March 31 of 2016.

The website of the organization; www.combank.et, http//www.CBO
servlet/PROD/Browser Servlet/.

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The interview; information from the employers of the organization.
The daily and weekly activities.

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