Chala Report

Abstract
The aim of this report is to explain about my internship experience at Cooperative

bank of Oromia, Dhadhacha Arara Branch. And also, the background of the CBO
followed by role and responsibilities of mine in that specific organization. Also I
tried to explain the overall benefit gained from the internship experience that are
in terms of improving my practical skill ,improving my team playing skill,
improving my leader ship skill, and entrepreneurship skill. Lastly, I discussed with
conclusion and recommended the problem that is really presented in the program
and activities that must be taken to solve the problem.
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Chapter one
1. Introduction
1.1. Background of the organization
1.1.1 Description of the organization
Establishment: Cooperative Bank of Oromia (S.C.) was registered commercially

on October 29, 2004 in accordance with article 304 of Commercial Code of
Ethiopia. It was established in line with proclamation no. 84/1994 with authorized
capital of Birr 300 million. It started operation on 8th march 2005, with paid up
share capital of birr 112 million.
The first and the only cooperative bank in Ethiopia is cooperative Bank Of
Oromia. Formally stablishing project office in 2002. Obbo Haile Gabre Lube
regarded as the founding father of Cooperative Bank of Oromia.
1.1.2 Vision
To be the leading private bank in Ethiopia by 2025.
1.1.3 Mission
We root our foundation in communities to provide banking solutions that create

greater customer experience with emphasis to cooperatives and agro-based
businesses through proper use of human resource and up-to-date technologies to
maximize stakeholders’ value.
1.1.4 CBO Values: -
Integrity
Customer Satisfaction
Learning Organization
Teamwork
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Cost Consciousness
Concern for Community
Salient Features
•Social and Cultural values-oriented services
•First bank of its kind in the country
•Broad ownership base and diversified ownership structure
•Give priority to the unbanked society
Objectives
•To promote saving culture and create access to loans
Corporate Governance
Our corporate governance reveals on how the Board has functioned and the
structures of governance. The Bank functions under a governance framework that
enables the Board to discharge its role of providing oversight and strategic counsel
with its responsibility to ensure the Bank’s compliance with regulatory
requirements and acceptable risk
1.1.4 Employees information
CBO Dhadhacha Arara branch has total employees of 17. Among them 11 are
males and 6 are females.
 Branch manager …1
 Supporter………….3
 Security …………. .6
 Accountant ………..1
3
 Cashier …………….1
 Customer officer…....4
 Auditor ……………...1
1.1.5. The main service of the CBO
CBO give the following service for its customers.
 Interest free banking services

 Deposit
 Financing
 Guarantee
 Money transfer
 Foreign currency exchange
 Trade service
 Investment loan
 Internet banking
 Mobile banking
 Saving interest
 Mobile top up
 Demand account micro finance loan
 Foreign Remittance
 Card banking; ATM and POS
 Diaspora deposit account

 Current account
 Savings account
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 Fixed time account
 Ethiopian Citizen or Origin living in Foreign Land (ECOLFL) Savings
Account
 Diaspora consumer loans
 Mortgage/home loan
 Automobile loan
 Personal loan
 FIXED TIME ACCOUNT
 Features and Benefits
It is an interest-bearing account with agreed maturity date,
The amount needed to open the account shall at least be USD 100 or its
equivalent of the eligible currency,
The minimum maturity period is three months that could be opened with an
initial deposit of USD 5,000
Interest on such accounts shall be payable only if they are maintained at least
for the minimum period,
Interest income on such accounts is tax-free.
 ETHIOPIAN CITIZEN OR ORIGIN LIVING IN FOREIGN LAND
(ECOLFL) SAVINGS ACCOUNT
 Features and Benefits
Local currency savings account opened by non-resident Ethiopians or non-
resident foreign nationals of Ethiopian origin
An applicant(s) can open in person or through his/her/their agent at a nearby
branch of Cooperative Bank of Oromia
All deposits to the account shall be made in foreign currency
This account will bear annual interest equivalent to the prevailing NBE set
savings interest rate
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Couples can open Joint ECOLFL Savings Account
DIASPORA CONSUMER LOANS

MORTGAGE/HOME LOAN• Construction of new residential house,
Construction of additional house within an existing compound such as
service quarters or the main house
Purchase/acquisition of residential house
About CBO Diaspora Banking

Cooperative Bank of Oromia (CBO) has undergone massive transformation in
recent years by adopting culture of quality customer services that aligns with
contemporary banking services. Currently, CBO is the leading bank in terms of
both customer base with more than 4.8 million customers and 416 branches
network across the country and has more than 30 billion assets.
Following the favorable political environment prevailing in Ethiopia, Diasporas are

coming back to their home land and have interests to engage in diﬀerent
investment opportunities. Keeping that in mind, CBO wishes to entrust you with a
number of products designed for your needs while ensuring a smooth partnership
no matter where you are in the world.
6
CHAPTER- 2
2.1 Major duties and responsibilities

At CBO my duties was :
 New Account opening

 Helping customers by filling the withdrawal and deposit on the form
 Identifying different formats of papers used for transaction purpose
 Looking the window transaction information on the system
 Giving services as needed per the manager and other customer officers
 Performing different auditing tasks
 Treating customers with good approach
 Working out on bank reconciliation
2.4 Benefit of this internship
The most important benefits that I gained from the CBO’s activities are
improvement of my practical skill on how customers are attracted toward service
.In general, the following points are the most developed qualities of works those
are greatly encouraging us for being successful in our daily activities gained from
internship program.
 productivity.
 Willingness to learn from others.
 Cooperation within workers
7
 Patience
 working with people of different background
 Gained skill and knowledge on business disciplines.

 Sociality within employees at the organization.
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CHAPTER 3
3. Reflections
For the past one month of this internship, I gained a lot of experience from both
coworkers and my supervisor. And also, since the behavior of the bank’s activities
are connected with customers of different background and behavior, this will help
me to improve my future career. This internship provided me practical things of
what I learned in the theoretical class. And this internship changed my wrong
attitude regards to how bank and money are related to each other. And also this
internship used as a bridge between theoretical part and actual part. I have gained
know how- how of foreign currency. This internship really builds my personality
with regards to the following;
 Being Responsible for my action

 Be a man of hard working
 I have learned patience
 Taking calculated risk
 Working under pressure
 Punctuality
 Honesty
 Team player
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Chapter 4 Conclusion and Recommendation
4.1 Conclusion
Internship is very important program in which the students are exposed to real
application area of their concern there by developing their practical skill in proper
manner. And I as an intern of BME, the internship helped me more than you think.
The internship is the mirror of what the student sees his real person in it.
4.2 Recommendations for improving the internship program

To improve this program, the university, the organizations, supervisors, students
and others must be work together.
These are areas which must be improved: -

 Some organization simply takes acceptance for the student without any
preparation at the place students assigned.
 The school /Department/ should have to prepare appropriate related organization
with their specific field of study for their internship
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Abstract

The aim of this report is to explain about my internship experience at Cooperative

1.1. Background of the organization

1.1.1 Description of the organization

Establishment: Cooperative Bank of Oromia (S.C.) was registered commercially

To be the leading private bank in Ethiopia by 2025.

We root our foundation in communities to provide banking solutions that create

•Social and Cultural values-oriented services

•First bank of its kind in the country

•Broad ownership base and diversified ownership structure

•Give priority to the unbanked society

1.1.4 Employees information

1.1.5. The main service of the CBO

CBO give the following service for its customers.

 Interest free banking services

 Diaspora deposit account

DIASPORA CONSUMER LOANS

About CBO Diaspora Banking

Following the favorable political environment prevailing in Ethiopia, Diasporas are

2.1 Major duties and responsibilities

 New Account opening

2.4 Benefit of this internship

 Gained skill and knowledge on business disciplines.

 Being Responsible for my action

4.2 Recommendations for improving the internship program

These are areas which must be improved: -

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