1. You are developing an application in Pega named “ShopForU”.

This application helps the

customers to purchase the products online. While purchasing the products the system must
allow the customer to select multiple products of different brands. Upon selecting the each
product the customer need to add the selected product to the cart by clicking on a button “Add
to Cart”. Once the customer selects all the products of their choice for further process they need
to click on a button named “Cart Check Out” which will display all the products selected by the
customer with the information like Product ID, Product Name, Brand, Cost, Quantity and Item
Total Cost. The page also displays the property values like Tax’s and Grand Total for the selected
products based on the quantity.

Which rule will you use to automatically update the property values of Tax’s and Grand Total whenever
the user changes the quantity?

A) Use Data Transform rule to update property values of Tax’s and Grand Total
B) Use Declare Expression rule to update property values of Tax’s and Grand Total
C) Use when rule to calculate and update the property values of Tax’s and Grand Total
D) Use pyDefault Data Transform rule to update property values of Tax’s and Grand Total

2. Calculate the time, when the urgency reaches 100.

Assignment starts immediately as soon as case starts, and ready @ 9am on with urgency is 20.
Goal is 3 hours with urgency increment by 10
Deadline is 4 hours with urgency increment by 20
Passed deadline is 2 hours, repeats infinitely with urgency 10.

A. 4pm
B. 5pm
C. 6pm
D. 7pm
E. 9pm

3. A food App named GoFood is going to launch on sunday. The new app is providing discount of
20% to the customers who are downloading the app on the opening day(sunday) for life time
discount is free. Which option is used here?
a.Circumstancing condition based on single value
b.Circumstancing condition based on Multiple value
c.Circumstancing condition based on Date property
d.Circumstancing condition based on As-of date

4. We are designing an online passport application using Pega. The applicant need to fill up the
application form for the passport. While filling the form, in one of the steps, the system will ask
the user to enter the Permanent Address and Temporary address. If the user selects that
Temporary address is same as permanent address, the system should copy the Permanent
address values to Temporary address.
 How do you implement the above requirement?

A) User has to manually type the Permanent address as we can’t copy the value from one
property to another
B) Use Declare expression to copy the address
C) Use Data Transform to copy the address
D) Use Data Propagation to copy the address

5. Bob is developing on an application for online purchase grocery, while processing the case he
has selected the multiple products he want to purchase. He want to review the price of third
product that he has select.
Which of the below steps helps him to view the price of the third product.

A) UserPages -> pyWorkPage -> Products -> Products(3)

B) UserPages -> pyWorkPage -> Products -> Products(2)
C) UserPages -> pyWorkPage -> Products(3)
D) UserPages -> pyWorkPage -> Products

6. There are two case types created Vehicle damage and insurance claim. Vehicle damage case
type is created and marked as a child casetype of Insurance claim using create case smart shape.
There are many cases created for these. Ritu as a developer needs help on reviewing these. She
wants tips to identify vehicle damage case that are created by insurance claim case. What will be
your suggestion.

A) Open the Insurance claim case related threads in clipboard, and check whether
pyWorkpage exists with VehcileDamage.

B) Open the Vehicle damage case related thread in clipboard, and check whether any
pyWorkCover exists and it is covered by VehicleDamage

C) All the cases of vehicle damage are from Insurance claim only, hence no worries. Open
any case of vehicle damage and that is created using InsuranceClaim

D) Open the Vehicle damage case related thread in clipboard, and check whether any
pyWorkCover exists and it is covered by InsuranceClaim

7. There are 3 properties initialized in different class heiarchy as below. The data transform used to
do this is InitValues. This data transform is called in a connector leading an assignment shape of
Onboarding case type. The call superclass data transform is not checked. All the 3 properties are
 displayed post calling the data transform using the connector. What will be the values displayed
against the properties?

Class Property & Value

TGB-HRApps-Work-Onboarding x=10,y=20
TGB-HRApps-Work x=20,z=5
TGB y=2,z=1

A) x=10,y=20,z= 5
B) X=20,Y=2,Z=nothing
C) X=10,Y=2,Z=nothing
D) x=10,y=20,z= nothing

8. A requirements states that, if the grade of a student is Outstanding, then the percentage cannot
be less than 90. Which option is appropriate to implement this.

A) Use a when rule and validate rule

B) Use a edit validate rule
C) Use a declare expression
D) Use a declare constraint

9. Sara is developing a Pega application for “Insurance Policy online”. She is working on the case
type called “Policy Creation”. She collects the policy holder’s first name, last name in the create
view of the case type and concatenates the same into full name. When she displays the full
name in all the other UI screens, it is not displayed. She wants to review whether the first name
and last name are saved properly in the memory. Where will she check the same?
a. Clipboard->User Pages-> Policy Creation -> pyWorkPage
b. Clipboard->Data Pages-> D_PolicyCreation
c. Clipboard->User Pages-> pyWorkPage
d. Clipboard->Data Pages -> pyWorkPage

10. You are developing a Hotel booking application in Pega. One of the requirements is that when
the customer is booking the room, if the number of days of stay is more than 10 days then the
hotel manager needs to approve before confirming to the customer.
How do you implement the above requirement?

A) Route the work to the current user

B) Route the work to the specific user
C) Route the work to the work Queue
D) Route the work to the work list
11. As a system architect you are interested to check the values given in a declaration expression
are correctly provided. Which tool is used to check the data given is correct?
a) clipboard
b) Live UI
c) Tracer
d) Pal

12. * Requirement states that: Tenure is set to 20 months when a loan case is created. How do you
configure this in the data transform?
a) Action- Update page, Target -20 Relation-with values from
Source-Tenure
b) Action- Update page, Target -Tenure Relation-with values from
Source – 20
c) Action-Set, Target -20 Relation-with values from Source Tenure
d) Action- Set, Target area-Tenure, Relation-equal to, Source
area-20

13. In a Makeyourtrip application, User is booking flight, hotels and food facility. How do you
calculate the total amount as sum of flight charges, hotel charges and food charges.
a) Use Data Transform
b) Use Delcare index
c) Use Data propagation
d) Use declare expression

14. A requirement states: the CSR should resolve the issue in the 3 to 6 hours raised by the
customer. How do you configure this requirement?
a) Add a wait shape step
b) Configure an SLA rule goal as 3 hours and deadline as 6 hours
c) Configure an optional action to resolve the issue
d) Configure an alternate stage to resolve the customer complaint

15. Choose requirement demonstrate the need to configure correspondence?

A)Assign a new insurance claim to a case worker to process
B) Phone a customer for additional information about the case
C) Route the customer status changes to manager in an insurance claim
D) Fax a new insurance claim to the auto repair shop

16. In a Insurance claim case type, you have the following requirement. Claim approval should
automatically go to a manager of an employee.
To meet this requirement, you design a case with a -------------
A) Change stage step to allow the employee to route to the manager
B) Step that routes to the manager
 C) Stage to route requests to the manager
D) Process that routes to the manager

17. What are the best practices for business rule delegation?
1) Unique Access group
2) Rules that change repeatedly
3) Create a separate Ruleset for the delegation rules

A) 1 and 2
b) 1 and 3
c) 1 , 2 and 3
d) 2 and 3

18. Sam is a Pega Architect developing “Learning & Development” application in which employees
can select the list of training programs from the available trainings, get the approval from their
managers and enroll for the approved training programs. Sam needs to display the list of
available trainings in the first UI screen, so that any number of courses can be selected. In the
manager approval step, only the selected courses need to be displayed. What is the best
approach to be followed for this requirement?
a. Create two page list properties such as available courses and selected
courses. Use the Append to action in data transform to conditionally
copy from available courses to selected courses
b. Create two page list properties such as available courses and selected
courses. Use a when condition and set action in the data transform to
copy from available courses to selected courses
c. Create two page list properties such as available courses and selected
courses. Use For each loop, when condition and set action in the data
transform to copy from available courses to selected courses’
d. Create two page list properties such as available courses and selected
courses. Use Map to action in data transform to conditionally copy from
available courses to selected courses

19. SLA for an assignment, configured with Initial urgency as 10 as soon as it is ready. The goal is set
to 15 minutes with an increment to 10, and deadline is 10 minutes with an urgency of 20. The
assignment is ready at 9am, At what time the urgency will become 50.

A) Deadline cannot be less than goal

B) Deadline Urgency cannot be less than goal
C) 10am
D) 11am

20. In an accidental claim case, a process to open a medical claim is only needed if a party was
injured in the accident. How do you configure this requirement?
a) Add a fork in the decision shape in the flow rule.
 b) Add a visibility when condition when a party is injured in the
accident.
c) Configure the when rule in the contextual property panel of
process.
d) Add Decision Table to skip the process.

21. * Which requirement can be implemented through circumstancing?

A) An application sets the default shipping option for orders that exceed USD 100 to two-
day delivery. Otherwise, the default option is five-day delivery.
B) An application audits insurance claims that an insurance adjuster values at USD 10000
or greater. Otherwise, the claim is approved.
C) An application routes upgrade requests for US customers to one work queue, and
requests for European customers to a different work queue.
D) An application establishes a goal of four hours to adjust claims for platinum
customers. For other customers, the application establishes a goal of one business
day.

22. The initial urgency value for a case is 10. The System Architect has configured an SLA for the
case, where the Goal is 2 day and Dead Line is 3 Days, the increase in urgency value for both
goal and dead line is set to 15.
A case type is created on 10-Jan-2019 at 9:00 AM, what will be the urgency value of the case if it
is not yet resolved by 12-Jan-2019 at 4:00 PM?

A) 10
B) 25
C) 40
D) 30

23. An email needs to be sent to the student with the registered course. The email should contain
the name of the student and the registered course. How will you configure this ?

A) Create a correspondence rule, and insert both the properties representing name and
registered course. Use the correspondence rule in send email smart shape
B) Create a paragraph rule, and insert both the properties representing name and
registered course. Use the paragraph rule in send email smart shape.
C) Create send email step. Use custom message option, edit the message to insert the
properties representing name and registered course.
D) A or C

24. We are designing a case type names “Apply Leave” for a specific organization. The requirement
states that whenever the employee submits the leave request form, the system must
automatically route to their manager for approval.
Once the assignment reaches to the manager’s worklist, a correspondence need to be sent.
How can we configure the above requirement?
 A) Send Email using the Send Email Step
B) Send Assignment notification emails
C) Configure an Corr-New API Activity
D) Send as an attachment to the manager

25. There are multiple users of the application who do the processing of expenses claim. Meena is
about to handle a claim, because of an urgent call she is not able to complete the work. She
reported this to the manager. The manager has to reassign the work to Bhuvana. How will you
acheive this.

A) Can be solved using Pull routing.i.e,, Manager needs to login, and drag the work of
Bhuvana to Meena.
B) Can be solved using Push routing.i.e,, Manager needs to login, and drag the work of
Bhuvana to Meena.
C) Can be solved using Pull routing.i.e,, Manager needs to login, and drag the work of
Meena to Bhuvana.
D) Can be solved using Push routing.i.e,, Manager needs to login, and drag the work of
Meena to Bhuvana.

26. You are asked to verify a process that is showing some wrong data on a section rule. To debug
this you need to verify if the Page List property is created and has data entered by user . You
want to this while the case is running. How to achieve this?

a. use case design for review the data

b. App explorer can show the cases created for a specific caset type
c. use clipboard tool and observe under pyWorkPage about the pagelist
property
d. you cannot see the case data while running the case

27. You are a system architect and need a help to delegate an existing correpsondence rule to the
business users. What are the steps that must be used to delegate a rule. Identify the sequence
possible.

i. Identify and existing or create an access group for

delegating rules
ii. Move the rule to the unlocked version of
production ruleset.
iii. Ensure that the business user belongs to access
group
iv. Create a ruleset and map it to the access group and
applicaion.
v. Delegate the currespondence rule to the access
group.
 a) i,iii,ii,iv,v
b) v,iv,iii,ii,i
c) iv,iii,ii,i,v
d) i,ii,iv,v,iii

28. An online purchase order application consist of so many steps. An user successfully completed
all the steps in the application form by entering first name ,last name,Email etc.Which of the
following statements is true while setting the property automatically

A. Combine First Name and Last name to Full Name

B. Entering the Email address which is a required field in the view.
C. When ever the new Purchase Order(PO) is created, Po creation date should
be system date.
D. Calculating Total amount based on Items purchased.

29. You are working on a case type "Event management". You are configuring a process for
"Equipment selection". In this process the Organizer can select the Equipment
(Mike,Speakers,White Boards, others) and quantity required. While filling these details the
Quantity should be default 4 for any equipment. How can you configure this?

a. use pyDefault data transform and set Quantity property to 4

b. use declare expression to set value of Quantity to 4
c. Create datatransfom and call it using flow action rule before the step
arrives
d. no one can configure the above requirement

30. Tamarind Joe is working on configuring a case type for "Online Order". In this the customer can
select multiple items and can enter quantity of each item he wants to buy. After the quantity is
been entered the line total will be calculated and Order total (sum of all line items) will be
calculated. Further tax on the total order and Total value of the order (sum of tax and order
total order) will be calculated. Joe identified that the the chain of declare expressions will leads
to performance issue.
How do you address this issue?

a. Use backward chaining on Tax and Total Value of Order

b. Use backward chaining on Total Value Of Order
c. Use backward chaining for all the declare expressions
d. Use backward chaining for Tax only

31. In a work flow a particular process has 3 steps. AddToCart, ApplyDiscounts, PayMoney. Apply
discounts step is designed explicitly that takes a discount code to give additional discount. The
 Apply discount step must be displayed only if the calendar date is falling on xmas. How will you
configure this.

A) Add a new decision shape. Connect the AddToCart flowaction connector to the
decision shape. Use a boolean expression in the decision shape to check whether the
date and month is 25th Dec. Configure the decision shapes connector's true result to
ApplyDiscounts assignment and else connector to PayMoney shape.

B) Add a new decision shape. Connect the ApplyDiscounts flowaction connector to the
decision shape. Use a boolean expression in the decision shape to check whether the
date and month is 25th Dec. Configure the decision shapes connector's true result to
AddToCart assignment and else connector to PayMoney shape.

C) Add a new decision shape. Connect the ApplyDiscounts flowaction connector to the
decision shape. Use a when rule in the decision shape to check whether the date and
month is 25th Dec. Configure the decision shapes connector's true result to AddToCart
assignment and else connector to PayMoney shape.

D) None of the above.

32. An application is released, that has A decision shape. It is configured with a fork. There are 4 out
going connectors applied to it. All these connectors are configured with different when rules and
likelyhood. All the connectors are connected to different send email smart shapes. Each email
content is different. In a next release the expected connectors may increase. How do you solve
it.

A) Add more connetors and write when rules. There is no limit to the connectors to
decision shape.
B) Add another decision shape to the existing decision shape. Devide the connectors
equally among decision shapes
C) Connect the input connector of the decision shape to send email smart shape. Remove
the decision shape and its outgoing connectors. Create a correspondence rule.
Circumstance it as many times as required and map it to the send email smart shape.
D) Connect the output connector of the decision shape to send email smart shape. Create a
correspondence rule. Circumstance it as many times as required and map it to the send
email smart shape.

33. In online shopping application, customer view the shopping cart before payment. In the
payment view customer finds "Order amount" which is automatically calculated on following
factors. Except Order amount other details are available in shopping cart view.
i) Item amount = Product Qty * Unit Price
ii) Total amount = Sum of Item amount
iii) Order amount = Tax + Total amount
which of the following option is best one to calculate Order amount?
 A. Individual expressions
B. Forward Chaining
C. Procedural Processing
D. Backward Chaining

34. BOOK ISSUE is a case type.It has the following steps:

Enter your name & id number
Scan the book code authorize it with your id
Book Issue mail is sent to the user specifying that the renewal time period is 1 month
Book renewal

After a month the user will go to the caseworker asking for the renewal
The caseworker just types the unique id of the user then the rest of the user details is auto-filled. How it
is achieved?

a.Data propagation
b.pySetFieldDefaults
c.Data transform
d.Declare expression

35. Suresh working as system architect is testing an application where he need to check whether
the application provided data is correct or not, which page category he will check for getting the
current case data using a clipboard tool.

a) System Pages
b) Data Pages
c) User Pages
d) Linked Property Pages

36. Ravi is working on an online shopping application, he got a requirement where customer will
select the membership type and delivery method and the cost of the delivery should be
calculated based upon the selection of the membership type for the customer, how ravi will be
able to configure such requirement.

a) Ravi will configure a when rule.

b) Ravi can implement this requirement using a data transform.
c) Ravi can write a validate rule for this requirement.
d) Ravi can configure a declare expression to implement this
requirement.

37. Sumit as a system architect working on passport application is designing a user form where
customer can give his Date of Birth, after selecting the date of birth, age property on the same
 form should be calculated also as soon as customer change or modify date of birth age value
should also change automatically, how sumit will be able to configure this requirement.

a) Sumit need to create a declare expression on date of birth

property.
b) Create a declare expression for age property.
c) Create a declare expression and configure it using flow action.
d) Sumit can create a data transform to calculate age from date of
birth property.

38. There are 2 steps in the process.Items,Quantity,Price,Amount,Total amount,Discount are the

properties. Amount is calculated based on quantity,Price an discount.
(Amount=(Price*Quantity)-discount)
Total Amount is sum of Amount.
In the 1st step Items,Quantity,price,amount and discount are available
In the 2nd step,Total Amount is visible in the screen.

After entering the data in the first step,Total amount is not calculated.Which option is used?

a.Whenever input changes

b.Whenever Used
c.When invoked procedurally
d.Forward Chaining

39. We have developed an application for banking, Apply Credit card case type is used by the
applicants for applying for a credit card. When the applicant submits the form it should be
approved by both Branch Manager and Area Manager at the same time
How can you configure the above requirement such that processes can run concurrently?
A) Add Two Stages for approval process
B) Add Parallel process
C) Add when condition for two process
D) Add sub process shape in the flow rule

40. A ShorForU is a shopping mall located in the center if the city. Every day around 1000+
customers visit the mall for shopping. They provide different percentage of discounts for
different customers based on customer type. They 4 different type of customers categorized as
“Sliver”, “Gold”, “Platinum” and “Others”. We created a declare expression to calculate the
discount amount.

What is the best way to satisfy this requirement?

A) Create 4 declare expression rules to satisfy the requirement

B) Create 4 data transform rules to satisfy the requirement
C) Create 1 declare expression rule and circumstance based on the customer type
 D) Create 1 decision table rule to satisfy the requirement

41. Sara is working on an application login screen, she noticed that the login screen in the current
version has an incorrect label, which part of ruleset versioning can help Sara to correct the field
label.

A. Major
B. Minor
C. Patch
D. Not Possible

42. Ramya is testing a user form with certain input values such as address and phone of a customer.
He wants to check that the information what he entered is available for the case, which tool of
Pega will help Ramya to check the input information.

A. Tracer
B. Clipboard
C. Live UI
D. Agile workbench

43. Ramya a developer in ABC corp received an changelog from the customer that during
registration of the customer it will ask the first name and the last name, but while sending a mail
to the customer the name should be converted into full name by concatenating the first name
and the last name. Help Sara for the above requirement.

A. Use custom java code

B. Use a separate field in the form as full name and ask the customer to
manually enter it
C. Use Data Transform
D. Using Declare Expression.

44. In a pizza delivery portal one customer can order for large/small pizza. If a customer is applying
for both the total of the pizza price will have 5% discount, Sara needs to calculate the total price
for the pizza ordered, she also needs to check if the customer have updated the cart details the
cost should also recalculates and updated automatically. How Sara should implement the same?

A. Using Data Transform

B. Using Declare Expression
C. Using Section rule manipulation.
D. Writing custom java code.

45. Lara is a Pega developer working on Tax Application. She designed three UI screens in which
employee income details, investment and saving details, deductions details are collected. The
final tax is calculated based on all the values and it is displayed on another screen. She wants to
 use declare expression for calculating the final tax. What could be the best configuration for
declare expression with respect to performance?
a. Declare expression with whenever input changes
b. Declare expression with whenever used
c. Declare expression with when used if property is missing
d. Declare expression with when used if no value is present

46. Following is the SLA configured on a step.

Goal 8 Hrs Increase Urgency 10

Deadline 12 Hrs Increase Urgency 15
Passed Deadline 4 hrs Increase Urgency 5

Default urgency of the case is 10. If the assignment started at 9 am what is the urgency at 11
pm?

a. 35
b. 25
c. 30
d. 15

47. You are working on a Hospital appointment case type. After consultation the patient should
receive a SMS about the appointment completion and reports of the treatment via mail.
How do you achieve this?

a. use SendEmail smartshape for SMS and mail

b. use SendEmail smartshape for SMS and CorrNew activity for mail
c. Configure both using correnspondance rule
d. not possible to sent both in one case type

48. Tim wants to appply for a personal loan. The application is developed on pega platform. After
Tim sends requests for loan , depends on his location the loan should route to respective loan
office. Anyone working in the office can can process the request. How this routing is
configured?

a. Route the assignment to a worklist depends on location using business

logic

b. Route the assignment to a workqueue depends on location using

business logic

c. Route the assignment to a workqueue

 d. Route the assignment to a worklist depends on location using
ToWorkGroupManager routing activity

49. Chinoy wants to delgate a SLA rule to business users. He identified the rule, identified the access
group to which deletation to be done. What is the step he is missing to delegate the rule ?

a. Unique access group for Business users to whom the rules are to be
delegated

b. Identify rules that business users needs to update

c. Create operator account for updating rules

d. Production Ruleset is required to copy the rule

50. You are configuring an approval process. Manager can select available options , Director
approval required and Auditing Required. Depending on the options selected the flow should
call respective process. How can you modify the flow for this?

a. add a decision shape after the options are captured. Use change stage
smart shape to connect the process for the options

b. add a when rule to define which option selected and connect the
respective flows

c. add separate process to the stage and write activity to determine which
process to execute

d. add a sub-process to handle the two flows.

51. Amanda.co is a realestate company. Their focus is on selling flats to customers depending on
type of customer(Gold,Platinum,Silver).
The request will be processed in 4 days if customer type is Silver and 2 days if customer type is Gold and
1 day for Platinum Customers. They need an SLA to hand the scenario. what is the best solution for the
issue?

a. create a Base SLA rule and circumstance on single property, on type of

customer
b. use when condition to determine which SLA rule to be applied
 c. Create 3 SLA rules and apply on different process. Use when rules to
decide while flow should run
d. create a Base SLA rule and circumstance on single property, on Goal
value

52. Foody is an online food delivery application.Foody is sending an email to the customers for
delivery confirmation and also the links of swiggy's social media channels in the email that helps
the customers to follow the latest foody offers.Which option will help to achieve this?

a. Use paragraph rule

b. Section rule
c. Correspondence fragments
d.Html elements

53. A talent acquisition application accepts the details of the candidates and allocates an
interviewer based on the courses and certifications completed by the candidates. Which of the
following routers can be used to configure the routing of the case to appropriate interviewer
based on certifications?
a) ToWorklist
b) ToWorkGroupManager
c) ToSkilledGroup
d) ToWorkBasket

54. NBS is a stock brokerage firm that runs the Pega application for buying and selling the company
shares on behalf of their customers. The requirement states that everyday mail should be sent
to the customers regarding the value of their stocks. The goal and deadline of two hours are set
for the case worker to perform the assessment of assets. But he cannot do the assignment until
the stock market closes at 4 PM every day. How will the SLA can be adjusted to accommodate
the requirement?

a. Give a wait condition with a timer for 4 PM in SLA

b. Give a case worker the facility to adjust the SLA manually while running
the case
c. Choose dynamically defined by property option from the assignment
ready list in SLA to set the start timing
d. Set Goal and deadline as 6’o clock in SLA

55. Sara as a developer managing a payroll account. The customer requirement is to ask the
employees to fill the timesheet before 25th of the current month. Due to huge work pressure
sometimes the employees forgot to fill the timesheet. Due to this the HR facing difficulties for
time management for the employees. The customer need is to remind the employee(s) every
day after the 25th to fill the time sheet. Help Sara to provide the solution.
 A. Implement SLA and configure Goal.
B. Implement SLA and configure Deadline.
C. Implement SLA and configure Passed deadline.
D. Write custom Java code.

56. Bob is trying to separate the workload for a particular case. As it require multiple types of work
to do, he wants when the case reaches an assignment it should send the assigned user an email
informing the user of the pending assignment so that the user can work on it. How bob can
implement it?

A. By configuring SLA
B. Enable assignment notifications for a case type
C. By creating correspondence rule and configure the email sending options.
D. Writing custom Java code.

57. Sara a manager of a project wants to route the work to a group of people. There are multiple
groups available in the project account. Sara wants, based on type of the work it should route to
the appropriate group. In that group anyone can work on that particular assignment. Help Sara
to configure the routing.

A. Route to Current user

B. Route to Specific user
C. Route to Work queue
D. Route to custom business logic

58. Bob is working on a rule which need to be delegated to business users, Bob needs to identify the
business users who will be managing the delegated rule. Who can help Bob to identify the
business users?

A. Lead System Architect.

B. System Architect.
C. Business Architect.
D. Senior System Architect.

59. Sara is working on a transaction case which having a parallel process, how Sara can configure
the parallel process in a specific order?

A. By implementing a wait timer.

B. Parallel processes do not have a configurable order. The processes you
select for parallel processes must be adaptable to any order.
C. By implementing a SLA rule
D. By writing custom Java code.
 60. Sara is trying to work with multiple exception for a case. Based on specific exception she need to
send email to the client. Each targeted rule should configure behavior to address a specific
exception. How Sara can implement it?

A. Writing custom Java code

B. Using circumstancing the rule
C. By implementing a wait timer.
D. By implementing a SLA rule

61. A food application wants to give some extra discount during festive season.With the help of
delegation, manager makes the changes in the rule.To delegate a rule,we need to save the rule
under which ruleset?

a.Personal ruleset
b.Production ruleset
c.Application ruleset
d.Branch Ruleset

62. SAS Ltd. is a leading health insurance company. The application allows the customers to
buy/renew health insurance policy, pay premiums and submit claims for reimbursements
through the executives of SAS Ltd. The customers will be informed by mail regarding the status
of the case. Which of the following correctly depicts the role played by customer?

a. Case Owner
b. Case Subject
c. Case Party
d. Interested

63. Pre Placement is a case type which has a stage called "Arrangements". The stage consists of
three parallel processes as below.
IT Setup
Facility Setup
Other Setup
At what point of time, the facility setup process gets triggered?

a. When a Case starts

b. When a Stage Starts
c. Immediately after performing one assignment in IT Setup
d. After the completion of the IT setup

64. "Samantha is a Pega Architect developing an application for “Gold Loans” for ABC bank. She is
designing a case type called “Loan application” using which customers can apply for gold loans.
The requirement states that One of the bank executives can create the Loan application case for
the customer, and will fill the customer and Jewelry details in the first step. The case should
 then be routed to “Dane@ABC” to create the estimation for the loan. Please suggest the routing
configuration for Samantha to achieve the desired behavior.

a. In the “route to” field of first step “Current User”, second Step
“Specific User”
b. In the “route to” field of first step “Work Queue”, second Step “Specific
User”
c. In the “route to” field of first step “Work Queue”, second Step
“Dane@ABC”
d. In the “route to” field of first step “Current User”, second Step
“Dane@ABC”

65. Nag is a Pega developer working on “Travel Booking” application. The requirement states that
the business users should be allowed to update the discount rates time to time for various travel
packages. Nag decides to delegate the decision table which sets the discount rates for various
packages to business user. Which of the following is the best practice with respect to delegating
decision table rule?

a. Nag has to create separate rule set, copy the decision table in it, select
delegate from actions menu and lock the rule set
b. Nag has to create separate rule set, copy the decision table in it, select
delegate from actions menu and unlock the rule set
c. Nag can keep the decision table in the application ruleset, select
delegate from actions menu, and unlock the ruleset
d. Nag can keep the decision table in the application ruleset, select
delegate from actions menu and lock the ruleset

66. “JoinUs” is a Pega application used by ABC Systems to recruit candidates for their organization.
The application has a case type called “Candidate” with stages such as New, Written Test,
Interview, Offer. The interview stage has three steps such as Technical Interview 1, Technical
interview 2, HR interview. The technical interview 2 may not be required for candidates whose
score is more than 90% in technical interview 1. How would the developers have configured it
using Pega?

a. Use Skip when condition in the step Technical Interview 2

b. Use Start when condition in the step Technical Interview 2
c. Use when condition in the connector going out of Technical Interview 1
step
d. Use a decision shape after Technical Interview 1 step and configure it
using when condition

67. “Pay Tax” is a Pega application which helps the citizens of DreamLand to pay property taxes
online for the current year. The application uses decision table to set the tax rate for various
 property types. However, there could be reduced tax rates if the citizens pay the taxes on or
before March 31st of the current year. If you are a Pega developer, how will you approach this
requirement.

a. Circumstance the decision table, specify Jan 1, 2019 as start date and
March 31 as end date
b. Circumstance the decision table by Current Date and specify March 31
as end date
c. Circumstance the decision table by Current Date and specify Jan 1,
2019 as start date and March 31 as end date
d. Circumstance the decision table, specify March 31 as end date

68. Rohit is a customer of Airtel, he was a valued customer of airtel one day his mobile balance was
deducted by airtel so he called to the support center to resolve the issue but it was not resolved,
later he called to CSR(Customer Service Representative) and CSR runs a local action to increase
the urgency for the work, which property value updated with the help of local action.

a) pxUrgencyWork
b) pxUrgencyAssignSLA
c) pyUrgencyAssignAdjust
d) None of the Above

69. Manu working as system architect for a loan application got a requirement to send the
notification to the loan officers whenever work is routed to approve the loan request, how
manu will configure this requirement so that every time loan officer will get an email as soon as
any work is routed to worklist.

a) By Adding an email smart shape.

b) Configure a declare expression.
c) Create a data transform.
d) Enable user when assignment is routed to worklist.

70. In a loan application the requirement is to take approval from one or more manager the
hierarchy of approvals depends upon the total dollar amount of the request. For example, Cost
Center Managers approve requests that are less than USD 25,000. A request of greater than or
equal to USD 25,000 requires the approval of the Cost Center Manager, corporate Vice
President, and Vice President of Finance. How would you configure the routing for the approval
process assignment?

a) Configure a cascading approval flow type based on the

reporting structure of the current user.
b) Configure a single level approval flow type based on an
authority matrix.
 c) Configure a single level approval flow type and route to a
workbasket accessible by the approvers.
d) Configure a cascading approval flow type based on an authority
matrix.

71. In an online shopping application client wanted to update the discount rates based upon the
seasonal festival in order to increase the sale, how you will be configure the same.

a) Use delegating rule in order to satisfy the requirement.

b) Use when rule for updating discount rates.
c) Use a declare expression.
d) Use a report definition.

72. In passport application you need to route the work based upon the interview location selected
by the customer to give the interview, being a system architect for the application how you will
be able to configure the requirement so that work will be automatically routed to different
interviewer based upon the interview location preferences by the user/customer.

a) Use Business Logic

b) Configure data transform
c) Create a declare expression
d) configure a data page.

73. Rajesh working as system architect working for a banking application where the application
need to send an email to customer to confirm the opening an account, for customer in different
states and province the email includes a mandatory discloser, how rajesh will be able to
configure such requirement.

a) Configure multiple mail and when condition.

b) Configure a data transform and one email correspondence.
c) Use circumstancing to implement the requirement.
d) By adding a declare expression.

74. We are developing an application in Pega for a bank. The requirement is that whenever the
application for opening a new account is approved by the bank manager, the system must send
a mail (Correspondence) to the applicant contains the policies and guide lines on how to access
the account.
The policies and guide lines may change frequently based on other factors.
What should the BA perform to implement the above requirement?

A) The SSA must delegate the correspondence rule sent to the applicants to Business
users so that they can modify the policies and guide lines.
B) Whenever there is a change in the policies and guide lines the SA must create a new
correspondence rule
 C) Whenever there is a change in the policies and guide lines the BA must create new
correspondence rule
D) The BA must delegate the correspondence rule sent to the applicants to Business users
so that they can modify the policies and guide lines.

75. In credit card dispute case, a customer calls to bank's customer care representative(CCR) to
block his/her lost creditcard. CCR creates the case based on customer information. Newly
created case should be resolved with in 3 hrs from the case creation time. Even if the case is not
resolved it must be resolved with in 6 hrs from the case creation time. How will you configure
this requirement

A. Past deadline as 6 hrs and deadline as 3 hrs

B. Goal as 6 hrs and deadline as 3 hrs
C. Goal as 3 hrs and past deadline as 6 hrs
D. Goal as 3 hrs and deadline as 6 hrs

76. Which requirement is satisfied by configuring a service level agreement?

A. A transaction review is completed within 24 hours.

B. Requests from customers assigned to work group.
C. Customers are notified when they escalate an assignment.
D. Customers credit card dispute cases are considered more urgent than address
change cases.

77. In Online shopping application, Whenever the customer places the new order an email is send
to the customer. This email contains the order information. _____________ is used to configure
this requirement for sending the email.

A. Circumstance
B. Activity
C. Correspondence
D. Section

78. Code craft is online portal for students to improve their coding standards and it contains the
different technologies to self learn and improve their coding performances. When student
register this portal or changes different technology to work an automatic communication should
be sent to the students.
Which of the following rule configuration will satisfy the above scenario
A) Paragraph rule
B) Section rule
C) Correspondence rule
D) Flow rule
79. Brilliant college students should apply leave or outing pass whenever they have work to go out
of the college. Students should take approvals from class adviser first, HOD’s of any department
and then hostel warden.
Which of the following approval configuration will satisfy the above scenario
A. Single level approval from the respective hierarchy in the college
B. Cascading approval using reporting structure
C. Cascading approval using Authority matrix
D. Single level approval using business logic

80. MediCare is using hospital appointment application, Tim is a patient who is suffering from
headache. Dr.Smith is the only person in MediCare who is specialist in the Neurology. Tim wants
to book an appointment with Dr.Smith. Based on the availability Dr.Smith approves the new
appointment request. Ater approval Tim consults to Dr.smit and gets medical treatment.
To book a doctor appointment, Intially Tim creates the case and the case gets routed
automatically to Dr.Smith for approval. which option do you use to configure this requirement.

A. Use Route to current user

B. Route to Work queue
C. Rout to specific user
D. Use Activity to route the assignment

81. Which of the following statement is incorrect according to delegating the business rules
A. Delegating rules will help system architect to reduce workload on minor or
low risk tasks.
B. Delegating rules provide business users to change their requirements
frequently without depend on IT team.
C. Delegated rules can be change by any one from the run time portals
according users requirement.
D. Business architect identify the rules to delegate for the business users to
change at run time.

82. In a housing loan application case type employee need to take approvals from the different
departments (like revenue department for land clearance, bank mangers approval how much
loan amount is sanctioned, from electricity department approval for current supply for house) in
order get finance support from the organization.
Which of the following statement satisfy the above requirement?
A. Configure parallel process for different department to complete task
B. By adding the process for the review stage for the different departments
C. Skip the process once the any department approval
D. Configuring each process on different stages in workflow

83. While buying online products, the data of purchasing should be current date of order. How do
you achieve this?
 A. Using pyDefault data transform
B. Using custom data transform
C. Using connect shape
D. Using Property rule

84. In Online Shopping application, Vendors have their list of products. This list of products contains
following fields: product, product description, unit price, Quantity in stock. Price, Quantity in
stock fields of the "list of products" are frequently getting updated by the vendors in production
environment. How will you provide access for vendors to modifying the rules which are
associated to "list of products" in production environment

A. Create Rules and select Apply rules to Application Ruleset

B. Create Access group for vendors and add Production Ruleset
C. Use circumstancing to update the rules
D. None of the above

85. HR department want to send an email to contract and permanent employees with different
bonus for the new year, which of the following rule configuration will help to satisfy the above
scenario.
A) Circumstance the correspondence rule
B) Circumstance the Section rule
C) Circumstance the Paragraph rule
D) Circumstance the property rule

86. Lucky products online application provide customers to select the prodcuts with 80% discount
on Christmas eve.
In Pega Which of the following data value maintain as embedded page under pyWorkPage of a case
in clipboard tool?

A) case ID
B) Status of a case
C) Customer details
D) Case created date

87. In an online shopping application, Customer places the new order, Checks and views the placed
order in shopping-cart and makes payment. Some customers may able to apply discount by
entering the code in "Apply discount" field in shopping-cart form. This "Apply discount" field is
displayed based on customer type.
i. Premium customers can see "Apply discount" field in shopping-cart form.
ii. Regular customer "Apply discount" filed is hidden in shopping-cart form.

How do you achieve this requirement?

A. Circumstance the section rule based on customer type

 B. Create two diffrent assignments for two diffrent customers and add decision
shape on flow to check for customer type and show appropriately
C. Customers can delegate the section to enable the "Apply discount" field.
D. None of the above

88. “Fly in holidays” app provide the customer to select the trip package and their details. It
provided to chose
1. No of days to spent
2. Type of rooms to book and
3. Breakfast, Lunch and dinner for menu to select.

UI should display automatically the each cost of the selected options and total cost of all the option for
better idea on the tour before they confirm. Which rule is used for auto calculation as soon as options
are change?

A) Data transform rule

B) Declare expression
C) Procedural process
D) Using flow action

89. In Purchase order application, the list of items are displayed on the screen. The list of items is
using a data type called Item.After purchasing the items ,the data will be available under which
page in the clipboard?

A. Embedded pages
B. pyWorkPage
C. System Pages
D. Linked Property Pages

90. There is an OnBoarding case type and Benefits Enrollment Case type as a child for OnBoarding,
as a system architect to see the work flow you create many cases individually or
together(OnBoarding & Benefits Enrollment), so many cases are created such as O-1,O-2…. B-
1,B-2…. How can you guarantee that B-54 is a child of O-54?
A. In the clipboard you have to see the pxCoverInsKey of B-54 equals to
pzInsKey of O-54
B. In the clipboard your have to see pzRefObjKey equal to pxCreateOpName
C. In the clipboard pzInsKey of B-54 should be equal to pyID of O-54
D. In the clipboard pyID of O-54 equal to the pxCoverInsKey of B-54

91. Whenever a customer tries to book a ticket in BookMyShow app the booking time has to be
automatically captured as a part of process and it should be displayed on the ticket, to achieve
this which of the following can be used?
A. Create a expression builder
 B. Configure pyDefault data transform such that it captures pxCreateDateTime
as case creation time
C. Configure Declare expression
D. Use date time functions

92. While the job application form, there is a condition that first name field cannot be same as last
name field and password field should equal to confirm password field, to configure above two
requirements which of the following can be used?
A. Data transform
B. When rule
C. Constraints
D. Declare Index

93. Employees are expected to submit their time sheets to the manager on weekly basis, if any
employee doesn’t submits it to the manager. An escalation email has to be sent to employee as
a remainder to submit the time sheets. Email has to be sent for 3 continous days. Which of the
following has to be configured to achieve this?
A. Deadline with escalated action
B. Goal with initial urgency
C. Passed deadline with “limit passed dead line events to”
D. Transfer assignment

94. When student enrolled for semester subjects, student should receive a notification about
successful enrollment into the semester. Notification can be of any type such as fax, email, text
etc. which has to be configured to achieve this.
A. Send email smart shape
B. Utility and use CorrNew
C. Escalation action
D. Paragraph

95. In Central Shopping mall based on the amount the customers are given a surprise gift by the
owner of the central, to give that the amount of shopping a customer did has to be verified by
different levels of authorities in the Central. For example if total bill amount greater than 50000
gift through Manager is given, if total bill greater than 100000 gift through Owner has to be
given. Which of the following can be used such that right person to the right customer gives a
gift.
A. Current user
B. Specific user
C. Work queue
D. Use business logic

96. PepperTap an online grocery store uses Pega application, PepperTap want to provide discounts
and free shipping based on seasons and the purchase amount of a customer. To achieve this
 system architect created a business rule which gets updated frequently based on PepperTap
business policies. Which of the following is necessary
A. Create a business rule and place it in production ruleset as it gets updated in
production environment
B. Create the business rule and place it in application rulesets
C. Create the business rule and lock the ruleset version
D. Create the business rule and place it in organization ruleset

97. When a passenger books a train ticket in online, the application asks for insurance for passenger
if he is interested as well as wants to provide food when he travels. Insurance and providing
food are dealt by different set of team at the same time, so in the application these two benefits
has to be provided/configured as which of the following.
A. Two separate stages
B. Alternate stage and optional process
C. Parallel process
D. Circumstancing

98. Assume a CSR has been given some cases to resolve. On what basis he/she can select the case to
resolve it.
a. Based on time to resolve the case
b. Based on assignment
c. Can select randomly
d. Based on Urgency assigned

99. Once you on boarded in the company, you will receive mails from HR people regarding Offer
letter and benefits. All the employees will get same kind of formats with little modifications like
names and departments…
How you are configuring such implementation in PEGA.
A. Configure Circumstance
B. Configure Correspondence
C. Configure individual mails
D. None of the above

100. Assume you are working for an organization and travelling for some assignment. In
order to claim the expenses, you have to write an email to your manager. Claim details will be
forwarded to different departments like admin, finance ….etc.

In this scenario what kind of routing will be used in pega?

a. Skill based routing
b. Single level approval
c. Cascading approval
d. Work queue
101. Assume you are the system architect and designing an e commerce application for
Amazon. Based on the requirement, you delegated some rule and kept in the production
ruleset.
Who can modify the rules which are delegated from Amazon.
a. Operators who belongs to the Access Group
b. Senior Managers of Amazon
c. Senior employees of Amazon
d. All the employees

Assume you are applying for Home loan from ICICI. The loan process will be based on cibil
rating. It means if you have good cibil score, then the process will be different. Similarly some
other process will be there for less cibil score.
How to configure the application using pega platform to perform different process based on the
conditions.
e. Configure Routing
f. Configure Conditional Path
g. Configure Decision Table
h. Configure different process for diff case.

102. City Bank wants to send an email related to offers to their customers. In this regard the
respective card holder will receive the respective Offers, like the gold card member and
platinum card members will get different offers.
How to implement such scenarios using PEGA.
a. Using Data transforms
b. Configure individual mails to individual members
c. Using Circumstance
d. Using Correspondence

103. In Purchase Order Application, customer selects the items from the list and places the
order. When order is placed he/she wants to change the Quantity of the products. When the
Quantity of the product changes the amount of the Order gets change. The Order Prices is
getting calculated by ____________
a. Data transforms
b. Declare Expressions
c. By writing formula
d. Both a & b

104. How do you provide CSRs with the option to increase the assignments urgency for
requests from a customer with a time-sensitive need?
Customer service representative(CSR) review customers request for purchasing products. Once
the request is approved, customers are notified by email of the expected delivery date for a
product typically with in 5 working days.
The CSR must be able to prioritize time-sensitive requests such as requests from customers who
are going to vacation. Time-sensitive requests are prioritized as follows.
 - Customers receive a product on the next day.
- Fulfillment requests are sent to a dedicated
workbasket.
- Customers receive notifications of the expected
delivery date by email.

a) Allow the CSR to select an SLA with greater urgency adjustments.

b) Allow CSR to select a value for .pyUrgencyAssignAdjust.
c) Allow CSR to adjust the goal and deadline urgency for the case
d) Allow the CSR to select a value for .pxUrgencyWork

105. In a passport application, user is applied for a new passport. Once user is filled an online
passport form then it is asking to book an Interview slot. After selecting a slot user will get a
confirmation message on a phone number that user is given at the time of filling a form. This
Message contain name of the applicant, interview slot and location of interview. How will you
configure this message in the application.

A) SLA
B) Correspondence
C) Activity
D) Section

106. There is an application “Course Delivery” that is developed in pega. This application is
providing online training to attendees. Java, C, C++ are categories as part of training course in
the application. The requirement is if user is applied for Java training then it must be routed to
trainers who have this skill. Which one of the following routing approaches would you use?
a. Route directly to a user who is a member of work group that uses skill
rating parameters.
b. Route requests to a reporting manager who assigns the request to an
available user to ensure fast processing
c. Route requests to a work group that uses skill rating parameters for
work group members.
d. Route requests to a decision table which routes the request to a work
group in a location where there are users who have appraisal skills.

107. In an “HR Apps” Application, a human resources (HR) department may send an email to
a new employee prior to the employee's first day of work. Due to revised new hire Orientation
procedure HR want to update the content of an email.
• which rule HR will update the content
of an email
• In which ruleset that rule is available.

a) Correspondence rule and Production

Ruleset
 b) SLA rule and Production Ruleset
c) Correspondence rule and Application
Ruleset
d) SLA rule and Application Ruleset

108. An application change goes into effect on June 15, 2019. Due to this change, two fields
are added to a user form, to collect information for compliance purposes. Assuming that today
is April 13, 2019, how should you configure circumstancing for the form?

A) Circumstance the form by property and date; test that the creation date for the case is
on or after June 15, 2019.
B) Circumstance the form by template and definition; in the definition, specify June 15,
2019, as the cut-off date
C) Update the existing form to apply a circumstance; specify June 15th, 2019, as the end
date.
D) Circumstance the form by property and date; specify June 15, 2019, as the start date.

109. A new hire process includes an Interview Job Applicant assignment. In the assignment,
the interviewer assigns an interview score. The requirement is if the score is 69 or less, the
applicant is automatically rejected and the case is resolved. If the score is 70 or more, the case
advances to an Assessment assignment. How would you configure this requirement?

a) Parellel Process
b) Decision Shape
c) Circumstancing
d) Change Stage

110. In an order food online application, there is a case type "Book Order" where user is
selecting food items from the list. There is a property "Delivery charge" avalible in the case type.
Once the user is selected the items it will show delivery charge with a value of 50.
111. How do you set the value of the Delivery charge property to 50 when a Book Order case
is created?

a) Configure the Delivery Charge property with default value

b) Configure the first connector in the first flow rule to set the
Delivery Charge property value
c) Configure the pyDefault data transform to set the Delivery
Charge property value
d) Configure a declare expression to set the Delivery Charge
property value

112. You are creating a series of user forms for a Flight reservation process. The forms
contain fields like Source, Destination and Date of Journey. based on data enter in fields it will
 show flight details with cost. whenever the user changes a selection, the flight cost is also
changed before a form is submitted. Which rule type would you use to satisfy this requirement?

a) Data transform
b) Declare expression
c) Decision table
d) Decision tree

113. Jhon wants to use Hospital appointment application to book an appointment. While
sending the booking request Booking date should be populated with the system current date.
How to configure the same?
a. Use validate rule
b. Use pyDefault Data transform rule
c. Use Edit validate rule
d. Call the date function

114. DBHS college wants to conduct cocubes exam for all the final year students as an
eligibility test for students. Students will write test based on the branch and section they enter
in the details, to achieve this which of the following circumstance is required?
A. One Circumstance definition and multiple Circumstance templates
B. Multiple circumstance Definitions and Multiple circumstance template
C. One circumstance template and multiple circumstance definitions
D. One circumstance template and one circumstance definition