STD-27. Cqi-11 V3

CQI-11
Special Process: Plating System Assessment

Version 3, Issued 9/19
Special Process: Plating System Assessment Cover Sheet

Facility Name: DeKalb Metal Finishing
Address: 625 West 15th Street | PO Box 70 Auburn, IN 46706
Phone Number: 260.925.1820

Current Quality Certification(s): IATF 16949:2016
Number of Plating Employees at this Facility: 61
Captive Plater (Y/N): N

Commercial Plater (Y/N): Y
Date of Assessment: 1/1/2021

Date of Previous Assessment: 7/1/2020
Date of Re-assessment (if necessary):
Type(s) of Plating Processing at this Facility:

Process Table A: Process Table F:
Zinc ✔ Hard Chrome Plating
Zinc Alloy Plating ✔
Process Table B: Process Table G:

Mechanical Plating Electroless Nickel
Process Table C: Process Table H:
Decorative Plating of Metal Substrates Hydrogen Embrittlement Relief Process
Process Table D: Process Table I:

Decorative Plating of Plastic Substrates Process Control and Testing Equipment Verification and Calibration
Process Table E:
Electropolish and Chrome Flash
Personnel Contacted:
Name: Title Company Phone Email
Dave Houser Plant Manager DMF 260.925.1820, 116 dhouser@dekalbmetal.com
Paul Fry Lab Manager DMF 260.925.1820, 115 pfry@dekalbmetal.com
Larry Sidle Lab Technician DMF 260.925.1820, 117 lsidle@dekalbmetal.com
Drew Ritchie Quality Technician DMF 260.925.1820, 130 dritchie@dekalbmetal.com
Auditors/Assessors:
Name: Title Company Phone Email
Matt Morris Compliance Manager DMF 260.925.1820, 114 mmorris@dekalbmetal.com
Lori Westrick Quality Manager DMF 260.925.1820, 145 lwestrick@dekalbmetal.com
Number of Nonconforming Findings from Section 1 and Section 2: 0
Number of Nonconforming Findings in the Job Audit(s): 0 0
Number of Nonconforming Findings in the Process Table(s): 0
© 2019 AIAG (Automotive Industry Action Group) 1

CQI-11

Section 1 - Management Responsibility & Quality Planning
1.1 There shall be a dedicated and qualified surface finishing person on site.
• To ensure readily available expertise, there shall be a dedicated and qualified surface finishing person on site.
• This individual shall be a full-time employee and the position shall be reflected in the organization chart.
• A job description shall exist identifying the qualifications for the position including chemical and surface finishing/surface finishing knowledge.
• The qualifications shall include a minimum of 5 years’ experience in surface finishing operation or a combination of a minimum of 5 years of relevant formal education and surface finishing experience.
Conforming
Guidance Objective Evidence Nonconforming
NA
What is this person’s title? Lab Manager Conforming
Is this position reflected in the organizational chart? Business Plan and Quality Manual Conforming
Is there a documented job description listing all the required qualifications and responsibilities of this position? FORM DMF292 Conforming
Background includes apprenticeship and 30+ years of practical
Describe in detail this person’s educational background and practical experience. Conforming
experience.
How many years of process experience at a plating facility does this person have? Employed since 1982 Conforming
Is this individual a full-time employee at the location being audited? Yes Conforming
Comments:
1.2 The facility shall perform advanced quality planning.
• The organization shall incorporate a documented advanced product quality planning process.
• A feasibility study shall be performed and internally approved for each new part or process. Similar parts can be grouped into part families for this effort as defined by the organization.
• After the part approval process is approved by the customer, no process changes are allowed unless approved by the customer.
• The organization shall contact the customer when clarification of process changes is required. This clarification of process changes shall be documented.
Conforming
NA
Does the facility use a documented advanced quality planning process? Procedure 14 Conforming
Does the facility perform a documented internal feasibility study for each part before processing?
Procedure 14, Procedure 11, DMF341 Conforming
If no, does the facility perform a documented internal feasibility study for similar part types or family of parts before processing?
What is the procedure for changing the process after PPAP? Procedure 14 Conforming
Comments:
1.3 The facilities FMEAs shall be up to date and shall reflect the current process.
• The organization shall incorporate the use of a documented Failure Mode and Effects Analysis (FMEA) and ensure the FMEAs are updated to reflect current part quality status.
• The FMEA shall be written for each part or part family or they may be process-specific and written for each process.
• FMEAs shall address every process step from part receipt to part shipment.
• A cross-functional team shall be used in the development of the FMEA.
• All special characteristics, as defined by the organization and its customers, shall be identified, defined, and addressed in the FMEA.
Conforming
NA
Does the facility have a documented Failure Mode and Effects Analysis (FMEA) in use? PFMEA for each plating line Conforming
Identify the names and job function of the team members used in the development of the FMEA. Names and job functions listed on FMEA's Conforming
Identify if the FMEA is written for each part, part family or process specific. Process Specific Conforming
Are all FMEAs consistent with all associated documentation such as control plans, work instructions and shop travelers? Yes, review FMEAs for evidence Conforming
Do all FMEAs include every process step from part receipt to part shipment? Yes, review FMEAs for evidence Conforming
Are special characteristics, as defined by the organization and its customers, identified, defined, and addressed in the FMEAs? KCC Conforming
Provide evidence that the FMEA has been updated in response to quality issues. See Revision Notes for Evidence Conforming
Comments:
1.4 The process control plans shall be up to date and shall reflect the current process.
• The organization shall incorporate the use of a documented control plan and ensure the control plans are updated to reflect current controls.
• The control plans shall be written for each part or part family or they may be process-specific.
• The control plans shall address all process steps from part receipt to part shipment and identify all equipment used and all key surface finishing process parameters as defined by the organization.
• A cross-functional team shall be used in the development of control plans, which shall be consistent with all associated documentation such as work instructions, shop travelers, and FMEAs.
• All special characteristics, as defined by the organization and its customers, shall be identified, defined, and addressed in the control plans.
• The control plan shall detail the product and process characteristics, and controls including testing frequency and sample size.
Conforming
NA
Does the facility have a documented control plan in use? Control Plan for each plating line Conforming
Identify if the control plan is written for each part, part family or process specific. Process Specific Conforming
Do all control plans include every process step from part receipt to part shipment? Yes, review Control Plans for evidence Conforming
Does the control plan identify all key surface finishing process parameters? Yes, review Control Plans for evidence Conforming
Identify the names and job function of the team members used in the development of the control plan. Names and job functions listed on Control Plans Conforming
Are the control plans consistent with all associated documentation such as work instructions, shop travelers, specifications and
Yes, review Control Plans for evidence Conforming
FMEAs?
Provide evidence that sample sizes and frequencies for evaluation of process and product characteristics are addressed and
Yes, review Control Plan and Procedure 19 for evidence Conforming
consistent with the minimum requirements.
Are special characteristics, as defined by the organization and its customers, identified, defined, and addressed in the control
KCC Conforming
plans?
Provide evidence that the control plan has been updated in response to quality issues, customer requirements and process
See Revision Notes for Evidence Conforming
changes.
Comments:
All surface finishing related and referenced specifications shall be up to date and available.
1.5
For example: SAE, AIAG, ASTM, General Motors, Ford, FCA, Toyota, Volvo Truck.
A document control system is pertinent for the handling and internal distribution of received customer specifications and to keep up to date with national or global standards related to surface finishing processes. To
ensure all customer requirements are understood and satisfied, the organization shall have all related surface finishing and customer referenced standards and specifications available for use and a process to ensure that
they are current.
• The organization shall have a process to ensure the timely review, distribution, and implementation of all customer and industry engineering standards and specifications and changes based on customer-required
schedule. This process shall be executed as soon as possible and shall not exceed two weeks.
• The organization shall document this process of review and implementation, and it shall address how customer and industry documents are obtained, how they are maintained within the organization, how the current
status is established, and how the relevant information is cascaded to the shop floor within the two-week period.
• The organization shall identify who is responsible for performing these tasks.
Conforming
NA
Surface Finishing standards and customer reference standards are
Does the organization have all related surface finishing and customer referenced standards and specifications available for use? Conforming
available electronically in a document management system.
How are standards and specifications obtained? IHS Global, Customer Portals, Customer Communication Conforming
Update notifications are sent from IHS and some Customer Portals.
Describe the system and timing used to maintain the standards and specifications to ensure that they are up to date. The rest are reviewed once their assigned validity date has expired Conforming
(typically 1 year)
Matt Morris (Manager) or Lori Westrick (Quality Manager) review all

Define that process used to review and communicate within the two-week period updated standards and specifications obtained standards, notates applicable changes, loads them into a
Conforming
throughout the organization. Include the names and job functions of the responsible personnel. document management/notification system and schedules QMS
updates as needed.
Comments:
1.6 There shall be documented process instructions.
• The organization shall have written process instructions for all active parts or family of parts, including relevant part specific requirements. Examples of part specific requirements include process line, plating type, load
size, rectifier settings, etc.
• These process instructions may take the form of work instructions, job card, computer-based recipes, or other similar documents.
Conforming
NA
Does the organization have written process instructions for all active parts or family of parts and include all relevant operating
FORM DMF147 Conforming
parameters?
What form of process specification is used?
Work Instructions, Computer based recipes Conforming
(These may be in the form of work instructions, job card, computer-based recipes, or other similar documents.)
Comments:
1.7 A valid product capability study shall be performed.
To demonstrate each process is capable of yielding acceptable product, the organization shall perform product capability studies for the initial validation of each process, after relocation of any process equipment, and
after a major change of any process or equipment. The organization shall define what constitutes a major change.
• Initial product capability studies shall be conducted for all surface finishing processes per line as defined in scope of work and in accordance with customer requirements. Capability study techniques shall be appropriate
for the surface finishing product characteristics, (e.g., surface finishing thickness, corrosion resistance, etc.).
• An action plan shall exist to address the steps to be followed in case capability indices fall outside customer requirements or established ranges.
Conforming
NA
Has an initial product capability study been performed? Line Validation Documentation, PPAPs, Corrosion Reports Conforming
Are studies conducted for each surface finishing process for each line in the facility? Procedure 28 Conforming
Has a new study been completed after relocation of any process equipment, major rebuild of any equipment, or any significant
No recent relocations, rebuilds, or changes to process chemistry Conforming
change in process chemistry?
How does the organization define what constitutes a major change? Procedure 10 Conforming
What steps are followed when capability indices fall outside specified requirements? Procedure 29 Conforming
Comments:
1.8 The organization shall collect, analyze, and react to product and process data over time.
• The analysis of product characteristics and processes parameters over time can yield vital information for defect prevention efforts.
• Methods of analysis shall include ongoing trend or historical data analysis of special product and process parameters.
• The organization shall determine which parameters to include in such analysis.
Conforming
NA
What product characteristics and process parameters are used? See Procedure 28, SPC Module and ERP System for Evidence Conforming
How is the ongoing trend or historical data reviewed and analyzed? Integrated into Management Review Conforming
Examples include updates to maintenace schedules and the addition of
How does the organization use this data to prevent future failures and improve the quality system? Conforming
new process monitoring equipment.
Comments:

1.9 All process control and testing records must be retained for a minimum of one calendar year after the year in which they were created.
Conforming
NA
What is the process to retain these records? Procedure 01 Conforming
Retention limits specified in CSR's are alligned with internal record

What is the process for retention of customer specific documents with longer retention times? Conforming
retention limits within Procedure 01.
Comments:
1.10 There shall be a process in place to review the monitoring systems/logs at specified intervals.
• Management or management designee shall review the monitoring systems/logs at specified intervals.
• In the case of Hydrogen Embrittlement avoidance and relief, review shall occur prior to parts being released for shipment and shall not exceed 24 hours.
• The organization shall have reaction plans for nonconformances to process requirements.
Conforming
NA
Define the process in place to gather and review this information. Procedure 25 and FORM DMF118, Management Review Conforming
Identify the manager or management designee reviewing the process records from the monitoring systems/logs. Drew Ritchie Conforming
In the case of Hydrogen Embrittlement baking, is the review taking place within the 24 hour period? No parts require Hydrogen Embrittlement baking N/A
Describe reaction plans for nonconformances to the written process requirements. Procedure 25, Control Plans Conforming
Comments:
1.11 Internal assessments shall be completed at a minimum once every 12 months using the latest revision of the CQI-11 Plating System Assessment.
Conforming
NA
What is the date of the last AIAG CQI-11 Plating System Assessment? https://dekalbmetal.com/wp-content/uploads/2016/08/CQI11.pdf Conforming
Comments:
1.12 There shall be an internal system in place to authorize reprocessing and it shall be documented.
• The quality management system shall include a documented process for reprocessing that shall include authorization from the quality manager or a designated individual.
• The reprocessing procedure shall describe product characteristics for which reprocessing is allowed as well as those characteristics for which reprocessing is not permissible.
• All reprocessing activity shall require a separate rework specific process control sheet or other identification method, issued by qualified technical personnel denoting the necessary surface finishing modifications.
• Records shall clearly indicate when and how any material has been reprocessed.
• The rework of material shall comply with the customer’s specifications and/or requirements.
Conforming
NA
Describe the procedure for authorizing reprocessing of nonconforming material. Procedure 29 Conforming
Does the reprocessing procedure describe product characteristics that allow or not allow reprocessing? Procedure 19 Conforming
Did the quality manager or manager’s designee authorize the rework and determine the reprocessing procedure? Yes Conforming
How do you identify that material has been reprocessed? Procedure 19 Conforming
Do the records clearly indicate when and how any material has been reprocessed including the quality manager’s authorization of
Procedure 19 Conforming
release?
Provide evidence that the rework complies with your customer's specifications and/or requirements. See Problem Module, SPC Module Final Audit Log for Evidence Conforming
Comments:
1.13 The Quality Department shall review, address, and document customer and internal concerns.
The quality management system shall include a process for documenting, reviewing, and addressing customer concerns and any other concerns internal to the organization.
Conforming
NA
Describe the procedure for reviewing and addressing external customer and internal concerns. Procedure 29 Conforming
Describe the problem solving approach that is used. 8D and/or other customer required formats (i.e. 5-Why) Conforming
Describe the communication process used to respond to the originator. Problem Module issues a tracking number (i.e RMA) Conforming
Provide a recent example of this procedure in use. Review Problem Module for evidence Conforming
Comments:
1.14 The organization shall have a continual improvement process.
• The continual improvement process shall be designed to achieve improvements in quality and productivity.
• Identified actions shall be prioritized and shall include timing (estimated completion dates).
• The organization shall show evidence of program effectiveness.
Conforming
NA
Describe the continual improvement process used to achieve improvements in quality and productivity. Procedure 32 Conforming
Provide a recent example of how actions are identified, prioritized and completion dates assigned. Review CIPA Log in Management Review for evidence Conforming
Describe how the organization measures the effectiveness. Review CIPA Log in Management Review for evidence Conforming
Comments:
1.15 There shall be predefined personnel responsible for management of materials in quarantine area.
Only the quality manager or designee may authorize the disposition of material from quarantine status.
Conforming
NA
Define the process for release of material from quarantine. Procedure 29 and Problem Module Conforming
List the authorized personnel with job titles. Matt Morris (Manager) and Dave Houser (Plant Manager) Conforming
Review evidence that only these persons are releasing materials from the quarantine area. Review Problem Module for evidence (Question in Hold Log) Conforming
Comments:
1.16 There shall be documented procedures and/or work instructions for all processes and they shall be available to all of the organization’s personnel.
• There shall be procedures or work instructions available to personnel covering their responsibilities.
• These documents shall include instructions for addressing potential emergencies (such as power failure), equipment start-up, equipment shut-down, product segregation (See 2.3, 2.8), product inspection, and general
operating procedures.
Conforming
NA
DMFWI112, DMFWI071, DMFWI072, DMFWI073, DMFWI074,
Review the procedure/work instruction for process start-up and shut-down. Conforming
DMFWI075,DMFWI076, DMFWI077
Review the procedure/work instruction for process control during operation. DMF147 Conforming
What is the procedure in place to address potential emergencies?
Procedure 29, Procedure 08 Conforming
(Such as power outage and/or equipment failure).
Review the procedures for inspection of the product, in process or after completion. Procedure 19 Conforming
Verify that these procedures/work instructions are accessible to personnel performing the job at all times. Available Electronically at each work station. Conforming
Comments:
1.17 The organization and management shall provide employee training.

• The organization shall provide employee training for all operations.
• All employees, including backup and temporary employees, shall be trained.
• Documented evidence shall be maintained showing the employees trained and the evidence shall include an employee assessment.
• Management shall define the qualification requirements for each function, and ongoing or follow-up training shall also be addressed.
Conforming
NA
Review the process for initial training of all employees, including backup and temporary. Procedure 06 Conforming
Review the process for ongoing and/or follow-up training. Procedure 06 Conforming
Provide a recent copy of the training matrix. Review Training Module for evidence Conforming
Provide documented evidence that shows how the organization verifies effectiveness of training. Review Training Module for evidence Conforming
Comments:
1.18 Essential management and supervisory functions shall be performed by qualified personnel at all times and a matrix of these essential responsibilities shall be available for review.
• The organization shall maintain a responsibility matrix identifying all essential management and supervisory functions and list the qualified personnel who may perform such functions.
• It shall identify both primary and secondary (backup) personnel for the essential functions (as defined by the organization).
• This matrix shall be readily available to management at all times.
Conforming
NA
Review and provide an example of the most recent matrix. FORM DMF301 Conforming
Confirm that the matrix includes both primary and secondary persons. FORM DMF301 Conforming
Describe how and where this information is made available. Document Module Conforming
Comments:
1.19 There shall be a preventive maintenance program and maintenance data shall be utilized to form a predictive/preventive maintenance program.
• The organization shall have a documented preventive maintenance program for essential process equipment (as identified by the organization).
• The program shall be a closed-loop process that tracks maintenance efforts from request to completion to assessment of effectiveness.
• Equipment operators shall have the opportunity to report problems, and problems shall also be handled in a closed-loop manner.
• Company data, e.g., downtime, quality rejects, first time-through capability, recurring maintenance work orders, and operator-reported problems, shall be used to improve the preventive maintenance program.
• Maintenance data shall be collected and analyzed as part of a preventive maintenance program.
Conforming
NA
Show evidence that a documented preventive maintenance program exists. Procedure 23, Maintenace Log, Spart Part Log Conforming
Requests are sent to the Plant Manager who is responsible for
Describe the process for reporting problems. scheduling tasks with the Maintenance Department. Results are Conforming
recorded in the Notes section of the Maintenance Log.
See notes section within Maintenance Log for evidence (e.g. DSL
Provide a recent example showing that the person reporting the problem received feedback after the problem was resolved. Conforming
controller for Line 2 plating tank)
Give a recent example of how the program was used to prevent/predict potential equipment failure. See Change Records within Maintenance Log for Evidence Conforming
How is the data being generated reviewed with management to improve the quality system? Management Review Conforming
Comments:
1.20 The organization shall develop a critical spare part list and the parts must be available to minimize production disruptions.
• Spare part suppliers, minimum quantity and lead times shall be documented.
Conforming
NA
Provide the critical spare parts list. REC007 in Document Module Conforming
Does the critical spare parts list include inventory, lead time and suppliers? REC007 in Document Module Conforming
Describe how and when the organization updates the list. Monthly Review Conforming
What criteria is used to determine whether critical spare parts are kept at the facility or sourced off site. Procedure 23 Conforming
Describe the process used to maintain minimum quantities. Procedure 23, Spare Part Log Conforming
Comments:
Section 2 - Floor and Material Handling Responsibility
2.1 The organization shall ensure that customer data entered into the receiving system matches the customer’s shipping documents.
It is critical that all customer requirements and lot identification be correctly transferred to internal documents.
• The facility shall ensure that the data entered in the receiving system match the information on the customer's shipping documents.
• Documented processes and evidence of compliance shall exist, e.g., shop travelers, work orders, etc.
• Sometimes the material received does not precisely correspond to customer shipping documents. The facility shall have a detailed procedure in place to resolve receiving discrepancies.
• The requirements stated above apply to captive, in-house, commercial and all involved departments.
Conforming
NA
Describe the receiving process including listing the documentation used. Procedure 17, Procedure 19 Conforming
Describe the process to identify the plating requirements. FORM DMF114 ,FORM DMF135, FORM DMF250 Conforming
Describe the reaction process when material received does not correspond to the customer’s documents. See Conrol Plan for Evidence Conforming
Comments:
2.2 Is product clearly identified and stored throughout the surface finishing process and is lot traceability and integrity maintained?
Procedures are required for part and container identification to avoid incorrect processing or mixing of lots.
• As received, in-process, and finished product or material shall be properly segregated, identified, and stored in a dedicated and clearly defined area.
• Out-going lot(s) shall be traceable to the incoming lot(s).
• The discipline of precisely identifying lots and linking all pertinent information to them enhances the ability to do root cause analysis and continual improvement.
Conforming
NA
Describe the method that ensures the parts and lot numbers are correctly identified and maintained throughout the process. Procedure 17, Final Audit Log Conforming
Parts received, on hold, and finished are stored in locations marked
Verify that received, in-process, and finished product or material is properly segregated, identified, and stored in a dedicated and
with signage and will be marked with an identifying tag (DMF114, Conforming
clearly defined area.
DMF135, DMF250) or a hold tag (DMF221)
Comments:
2.3 Procedures shall be adequate to prevent movement of nonconforming product into and out of the production system.
The control of suspect or nonconforming product is necessary to prevent inadvertent shipment or contamination of other lots.
• Procedures shall be adequate to prevent movement of nonconforming product into the production system.
• Procedures shall exist addressing authorized personnel, appropriate disposition, product identification and tracking of material flow in and out of hold area.
• Nonconforming hold area shall be clearly designated to ensure segregation of such material.
Conforming
NA
Located by the door that leads from the plant to the main office and
Where is the nonconforming holding area, and how is it identified? Conforming
identified with a sign.
Describe the procedure to prevent the unauthorized movement of nonconforming products. Procedure 29 Conforming
Provide evidence that material movement in and out of this area is documented. Review Problem module for evidence. Conforming
Comments:
2.4 For bulk processing there shall be a procedure to identify trap points throughout the entire process to reduce risk of unfinished, improperly coated and mixed parts.
• The organization shall have documented procedures to identify and monitor all trap points for each process/equipment.
• Monitoring of potential trap points shall occur at minimum every part changeover.
• Trap points may include: Plating barrels, part containers, loading and unloading equipment, spin dryers, transfer belts.
Conforming
NA
Describe the procedure to identify and monitor all trap points for each process and/or equipment. Procedure 17 Conforming
Provide the list of trap points. See signage posted at each line and in the shipping/receiving area. Conforming
Comments:
2.5 The handling, storage and packaging shall be adequate to ensure product quality is maintained throughout the entire process.
• Handling, storage, and packaging shall be adequate to ensure product quality.

• Part cleanliness shall be maintained throughout the process.
• All parts shall be stored in a controlled environment.
Conforming
NA
Which process steps have dedicated in-process containers? Loading/Unloading Conforming
How are containers maintained to preserve part cleanliness? Customer owned containers are stored in a clean, dry environment. Conforming
Describe how the containers are inspected to ensure they are free of foreign material. Containers are customer owned N/A
What is used for liner material of customer containers before packing finished goods for shipment?
DMF147, Customer specified materials Conforming
(Materials like newspapers, used cardboard and bags should be avoided).
Provide a list of dedicated storage areas that avoid exposure to contamination and corrosion.
Warehouse at 625 or 924 W. 15th Street Conforming
(Storage outdoors, near media blasting and corrosive processes such as acid tanks should be avoided).
Comments:
2.6 Each process step shall be documented and traceable.
How does the operator verify that all process steps have been completed in specified order and in within specified time limits?
Conforming
NA
Do you have a document (shop travelers, job sheet, etc.) that specifies all the processes for each part number/part family? Form DMF147 Conforming
Use of automatic lines that force all steps in the process to be done in
Define the procedure that ensures that all processes have been completed in the specified order. Conforming
the order specified on the control plan.
Describe how time sensitive processes are completed in the specified time limits (e.g., hydrogen embrittlement baking). N/A N/A
Provide documentation that this process has been followed. N/A N/A
Comments:
2.7 Part loading shall be specified, documented and controlled.
• Loading parameters shall be specified, documented and controlled.

• Examples include: parts per rack, part position and orientation, weight per barrel or masking.
Conforming
NA
Describe how the loading parameters are communicated to the operator. Form DMF147 Conforming
Identify how the loading weight or rack quantity is recorded for each load or rack. Form DMF147, Form DMF220 Conforming
Comments:
2.8 There shall be a procedure for material handling, containment action and product segregation in the event of an unplanned process interruption.
Unplanned downtime greatly increases the risk of improper processing.

• Work instructions specifically addressing potential types of unplanned process interruptions shall be accessible to operators.
• Specific instructions shall address containment/reaction plans for each step of the process. Where processes are time critical, immediate actions are required. Examples include process steps exposing parts to: acidic
solutions, current, bake or curing processes.
• Evidence shall exist showing disposition and traceability of affected product.
Conforming
NA
What procedure is used to address each step of the process? Quality Manual, Process Flow Maps, Control Plans, DMF147 Conforming
PFMEAs, Procedure 19, Procedure 29, DMFWI112, DMFWI071,
Provide all work instructions that address unplanned process interruptions. DMFWI072, DMFWI073, DMFWI074, DMFWI075,DMFWI076, Conforming
DMFWI077
How is the affected product traced, dispositioned and documented? Final Audit Log, Problem Module Conforming
Comments:
2.9 Plant cleanliness, environment, and working conditions shall be conducive to ensure product quality.
• Plant cleanliness, housekeeping, environmental, and working conditions shall be adequate to preserve product quality.
• A housekeeping policy shall be clearly defined and executed.
Conforming
NA
Provide a copy of the housekeeping procedure. Procedure 09 Conforming
Provide a copy of the procedure used to handle dropped or spilled parts. Procedure 29, DMF147 Conforming
Describe what is done with loose parts found on the floor of the plant. Procedure 29, DMF147 Conforming
Define the process used to review the facility for conditions that are detrimental to quality processing such as chemical spills and
Program 10000 Conforming
inadequate ventilation.
Comments:
2.10 Plant lighting shall be adequate in all inspection areas.
Lighting in the part and/or process inspection areas must be adequate for the intended operation.
Conforming
NA
How do you ensure the lighting in the part and/or process inspection areas, including loading and unloading areas, is adequate Lighting is monitored quarterly as part of the building maintenance
Conforming
for the intended operation? plan.
For part inspection, how do you arrange the lighting to avoid spot lighting, glare, shadows and distracting reflections? No appearance items per IATF16949 8.6.3 N/A
Comments:
Product Audit
DMF338 Rev 03 01/20/2020
Job Identity:
Customer: GFM
Shop Order Number: 061120-01-09
Part Number: 1206
Part Description: Inner Metal
Material Substrate: Zinc Iron
Plating Requirements: .00031' - .00097"
Specification Number and Revision: GMW4700
Identify Relevant Documents & Actual Condition Conforming

Question
Inspection Element (Provide Data or Values & Embed or Attach Nonconforming
Number
Documents) NA
PPAP approved on 02/20/2019. Reviewed
Attach evidence that the documentation for the specific
DMFL001, FMEA01, ControlPlan01
part conforms to the requirements including:
4.1 • Advanced quality planning process Conforming
• FMEA
• Process Control Plan
What customer specifications or requirements are used GMW4700 (Rev07 February 2014)
4.2 for this part? Conforming
• List the specification(s) and revision(s)
4.3 Provide evidence of receiving inspection. DMF250 Conforming
Provide the job traveler or attach a copy of this traveler Review DMF250 (Traveler), DMF147 (Work
showing: Instruction) and DMF140 (Final Audit Log) for
• Customer name evidence.
4.4 • Lot number Conforming
• Weight/quantity
• Process instructions
• Inspection requirements
Lot is not divided. Goes back into same
If the lot is divided how is the traceability maintained
4.5 N/A
throughout the process? returnable bulk container.
Describe the method used to document each operation
DMF250
4.6 as being completed. Is there a sign-off with time stamp, Conforming
bar code or scan, etc., after each operation?
Attach work instructions applicable to this part DMF147

indicating proper barrel/basket mesh size or
4.7 Conforming
perforation (hole size), load size, appropriate rack
configuration, appropriate part orientation on rack, etc.
Identify each process table pertaining to this job audit. Reference Process Table for Line 1 in CQI-11
Populate the applicable process tables with the actual
4.8 process results/conditions at the time this part was Conforming
processed (Columns H and I in Process Tables A through
H).
Were appropriate process steps on the job DMF250
4.9 router/traveler signed off? For electronic systems, a Conforming
screen print is acceptable.
Were all inspection steps, as documented in the control ERP Line Checks, SPC Module
4.10 Conforming
plan performed?
Were steps/operations performed that were not No
4.11 Conforming
documented in the control plan?
If additional steps were performed, were they
4.12 N/A
authorized?
If the order was certified, did the certification
4.13 N/A
accurately reflect the process performed?
Was the certification signed by an authorized
4.14 N/A
individual?
Are the parts and containers free of foreign objects or Metal Bins were clean / free of foreign objects
4.15 Conforming
contamination?
4.16 Are packaging requirements identified? DMF147 Conforming
Are parts packaged to prevent mixing or damage to Parts were bulked packed inside a clean bag as
4.17 Conforming
parts (parts packed over height of container)? specified on DMF147
Are storage condition sufficient to maintain part Parts were stored in warehouse located at 625 W
4.18 quality. e.g., parts are stored indoors in a clean, dry 15th Street Conforming
environment.
Were the parts properly identified and/or labeled DMF250
4.19 Conforming
before shipping?
For the finished part, list each test and inspection Each part may have one or more requirements determined by the plating
4.20
requirement per customer specification. specification. Parts must meet each requirement.
Conforming
Inspection Element Inspection Requirement Nonconforming
NA
Insert audit data below this line. Add additional sections as needed.
Test Description: Plating Thickness
Test Method: Procedure 19 Conforming
4.20.1
Test frequency or quantity: First 6, one per hour, Last 6 Conforming
Test Requirement: .00031" - .00097" Conforming
Result: .00033" Conforming
Attach evidence:
Test Description: Corrosion Resistance
Test Method: GMW4700 Conforming
4.20.3
Test frequency or quantity: As Required Conforming
Test Requirement: 480 Hours no Red Conforming
Result: Report Number F18203 Conforming
Attach evidence:
Product Audit
DMF338 Rev 03 01/20/2020
Job Identity:
Customer: Vibracoustic
Part Number: SS-CD3006-300
Part Description: Inner Metal
Material Substrate: Zinc Nickel
Plating Requirements: .00031"
Specification Number and Revision: TES-10100_6

Question
Number
Documents) NA
PPAP approved on 8/16/18 . Reviewed
Attach evidence that the documentation for the
specific part conforms to the requirements including:
• FMEA
What customer specifications or requirements are TES-10100_6 (4/11/2018)
4.2 used for this part? Conforming
Provide the job traveler or attach a copy of this Review DMF250 (Traveler), DMF147 (Work
traveler showing: Instruction) and DMF140 (Final Audit Log) for
• Weight/quantity
If the lot is divided how is the traceability maintained Lot is not divided. Goes back into same
4.5 N/A
Describe the method used to document each DMF250
operation as being completed. Is there a sign-off with
4.6 Conforming
time stamp, bar code or scan, etc., after each
operation?
4.7 perforation (hole size), load size, appropriate rack Conforming
configuration, appropriate part orientation on rack,
etc.
processed (Columns H and I in Process Tables A
through H).
Were all inspection steps, as documented in the ERP Line Checks, SPC Module
4.10 Conforming
control plan performed?
4.11 Conforming
4.12 N/A
authorized?
4.13 N/A
4.14 N/A
individual?
Are the parts and containers free of foreign objects or Plastic totes were clean / free of foreign objects
4.15 Conforming
contamination?
Are parts packaged to prevent mixing or damage to Parts were bulked packed inside a clean tote
4.17 Conforming
parts (parts packed over height of container)?
Are storage condition sufficient to maintain part Parts stored in warehouse located at 625 W
environment.
4.19 Conforming
before shipping?
For the finished part, list each test and inspection Each part may have one or more requirements determined by the
4.20
requirement per customer specification. plating specification. Parts must meet each requirement.
Conforming
NA
4.20.1
Test Requirement: .00031" Conforming
Attach evidence:
Test Description: Nickel
4.20.2
Test Requirement: 12-16% Conforming
Result: 13.75% Conforming
Attach evidence:
Test Method: TES-10100_6 Conforming
4.20.3
Result: Report Number G24201 Conforming
Attach evidence:
Product Audit
DMF338 Rev 03 01/20/2020
Job Identity:
Customer: Cooper / Conitech
Part Number: 2569651
Part Description: Upper Isolator Sub Assy
Plating Requirements: .00031' - .00055" | 12% - 17% Nickel
Specification Number and Revision: WSS-M21P51-A2

Question
Number
Documents) NA
DMFL002 OSP, FMEA02 OSP, ControlPlan02
OSP
• FMEA
What customer specifications or requirements are WSS-M21P51-A2 (Rev02 2019-03-22)
4.3 Provide evidence of receiving inspection. DMF250 0(12820-02-86) Conforming
• Weight/quantity
If the lot is divided how is the traceability maintained Tags are being discarded during repack per
4.5 Conforming
throughout the process? customer instructions.
4.6 Conforming
operation?
Attach work instructions applicable to this part DMF147, DMFWI128
etc.
Identify each process table pertaining to this job audit. Reference Line 2 Process Table
through H).
Were all inspection steps, as documented in the ERP Line Checks, SPC Module, DMFWI128
4.10 Conforming
4.11 Conforming
4.12 N/A
authorized?
4.13 N/A
4.14 N/A
individual?
Are the parts and containers free of foreign objects or Zytecs were clean / free of foreign objects
4.15 Conforming
contamination?
4.16 Are packaging requirements identified? DMF147, DMFWI128 Conforming
Are parts packaged to prevent mixing or damage to Parts were layer packed in customer supplied
4.17 Conforming
parts (parts packed over height of container)? zytecs
environment.
Per communication with Cooper, the
Were the parts properly identified and/or labeled
4.19 established/approved process does not Conforming
before shipping?
accomidate this
For the finished part, list each test and inspection Each part may have one or more requirements determined by the
4.20
requirement per customer specification. plating specification. Parts must meet each requirement.
Conforming
NA
4.20.1
Test Requirement: .00031" - .00055" Conforming
Attach evidence:
Test Description: Nickel Percent
Test Method: Procedure 19 Procedure 19 Conforming
4.20.2
Attach evidence:
Test Method: WSS-M1P87-A2 Conforming
4.20.3
Test Requirement: 240 H no White | 960 Hours no Red Conforming
Result: Report Number A31201 Conforming
Attach evidence:
Product Audit
DMF338 Rev 03 01/20/2020
Job Identity:
Customer: NASG
Part Number: 17380
Part Description: Body Mount
Material Substrate: Zinc
Plating Requirements: Min .00031"
Specification Number and Revision: GMW3044 8K240/120

Question
Number
Documents) NA
PPAP approved on 10/17/18 Reviewed
• FMEA
What customer specifications or requirements are GMW3044 October 2017
• Weight/quantity
4.5 N/A
4.6 Conforming
operation?
etc.
through H).
4.10 Conforming
4.11 Conforming
4.12 N/A
authorized?
4.13 N/A
4.14 N/A
individual?
Are the parts and containers free of foreign objects or Boxes were clean / free of foreign objects
4.15 Conforming
contamination?
4.17 Conforming
environment.
4.19 Conforming
before shipping?
Each part may have one or more requirements determined by the
For the finished part, list each test and inspection
4.20 plating specification. Parts must meet each requirement.
requirement per customer specification.
Add additional sections as needed
Conforming
NA
4.20.1
Test Requirement: Min .00031" Conforming
Attach evidence:
Test Method: GMW3044 8K240/120 Conforming
4.20.3
Test Requirement: 120 Hours no White | 240 Hours no Red Conforming
Attach evidence:
Test Method: ASTM B117 Conforming
4.20.3
Test Requirement: 6 hrs. no white / 96 hours no red Conforming
Result: Report Number J21191 Conforming
Attach evidence:
Product Audit
DMF338 Rev 03 01/20/2020
Job Identity:
Customer: Vibracoustic
Part Number: SS-CD3037-201
Part Description: Mounting Bracket
Plating Requirements: Min .00031"
Specification Number and Revision: TES-10100_6

Question
Number
Documents) NA
• FMEA
What customer specifications or requirements are TES-10100_6
• Weight/quantity
4.5 N/A
4.6 Conforming
operation?
etc.
through H).
4.10 Conforming
4.11 Conforming
4.12 N/A
authorized?
4.13 N/A
4.14 N/A
individual?
Are the parts and containers free of foreign objects or Boxes were clean / free of foreign objects
4.15 Conforming
contamination?
4.17 Conforming
environment.
4.19 Conforming
before shipping?
Each part may have one or more requirements determined by the
For the finished part, list each test and inspection
4.20 plating specification. Parts must meet each requirement.
requirement per customer specification.
Add additional sections as needed
Conforming
NA
4.20.1
Test Requirement: Min .00031" Conforming
Result: 0.00042 Conforming
Attach evidence:
Test Description: Nickel
4.20.2
Attach evidence:
Test Method: TES-10100_6 Conforming
4.20.3
Attach evidence:
Test Method: ASTM B117 Conforming
4.20.4
Test Requirement: 720 hours no red Conforming
Result: Report Number K06193 Conforming
Attach evidence:
CQI-11
PROCESS TABLE A - Zinc & Zinc Alloy Plating

All requirements given below are subordinate to applicable customer/OEM specific requirements.
The customer may have additional requirements, e.g., inspection testing, greater frequencies, etc. When performing the job audit, the auditor shall verify plater is conforming to customer requirements.
*If minimum requirements are not met, provide supporting records to justify actual conditions. To justify reduced monitoring frequencies, a minimum of 30 consecutive measurements (data points) at stated frequencies must be documented.
If any data points at reduced monitoring frequencies are outside of control limits, then revert back to the frequencies stated under the minimum requirements.
Columns H and I are used for the Job Audit (Section 4).
Regularly scheduled measurements (e.g., temperature, concentrations, pH) are to be entered in the appropriate row.
For sections that are not applicable mark NA in the Comments column.
Instruction for creating the table with the form builder:
Using the Populate Forms list to the right, select the box that represents the first step of the process flow.
Then select the Populate Forms banner and that section of the process table will be added below.
For each additional step of the process flow, continue adding sections to the form by selecting the applicable step from the list to the right, followed by selecting the Populate Forms banner.
Rinses between process steps are to be included.
If using multiple counter flowed rinses only insert one Rinse section, document only the condition of the last rinse tank in the series.
Process Line Identification: Line 1
Type of Line: Rack
Observation/
Category/Process Steps Type of Control Monitoring Frequency Job Audit Measurements
Comments
Actual
Conforming
Measurements
ITEM # Minimum Requirement Actual Condition Minimum Requirement Actual Condition Nonconforming Range
supporting time of
NA
Job Audit
1.0 Alkaline Cleaning

Type: Soak
Size, volume: Confidential
Chemical supplier: Confidential
Automatic
A1.1 Temperature (Thermocouple) Max SAT difference allowed Automatic Continuous monitoring by controller. Manually verify daily. 1/8 hours worked Conforming See Control Plan 158
+/- 5oC (10oF).
A1.2 Concentration Manual Manual Once per day. 1/24 hours worked Conforming See Control Plan 12
A1.3 Time Automatic Automatic After any program changes. N/A N/A N/A 4 Min.
A1.4 Agitation (if applicable) Automatic Automatic Once every 8 hours. 1/8 hours worked Conforming See Control Plan Yes
Continuous monitoring by controller. Manually verify daily for
Solution Level
A1.5 Automatic or Manual Manual automatic controls, every 8 hours for systems without 1/8 hours worked Conforming See Control Plan Yes
- Parts, heaters, and transducers are completely submerged.
controllers.
Impurity Content Check
Not
Per chemical supplier recommendation such as:
A1.6 Manual Recommended by Once per week* N/A N/A N/A 1.3 : 1
- acid split (oil contamination)
Chemical Supplier
- alkalinity ratio
Tank and solution maintenance schedule documented and
A1.7 Manual Manual Per preventive maintenance program. 1/ month Conforming N/A Complete
followed.
Type - Electro (cathodic)

CQI-11
Automatic
+/- 5oC (10oF).
A2.5 Amperage or Voltage Control (if applicable) Automatic Automatic Once every 8 hours*. 1/8 hours worked Conforming See Control Plan 3
Solution Level
controllers.
A2.7 Manual N/A Once per week* N/A N/A N/A 1.2 : 1
- alkalinity ratio
followed.
3.0 Rinse (This section is to be repeated as necessary to document all individual rinse steps in the entire
Rinse Type - Identify in comment section
A3.1 e.g., Flowing, Counter Flowing, Spray, Stagnant, Drag-in/out, NA NA NA NA Counter Flowing
etc.
Water Type- Identify in comment section
A3.2 NA NA NA NA Municipal
e.g., Municipal, Deionized (DI),Reverse Osmosis (RO), etc.
Agitation type - Identify in comment section (if applicable)
A3.3 NA NA NA NA Air
e.g., Mechanical (Describe), Air, Ultrasonic, etc.
Solution Level
controllers.
Rinse Quality - Identify in comment section
A3.5 Manual Manual Once every 8 hours.* 1/8 hours worked Conforming See Control Plan Yes
e.g., pH, Impurity Check, Conductivity
A3.6 Flow rate (if applicable) Manual Manual Once every 8 hours. 1/8 hours worked Conforming See Control Plan Yes
Verify position of incoming water feed is near the bottom (if
immersion tank).
followed.
4.0 Acid Pickling
Type: HCL
Conforming. Data
points show that
2/24 hours reduced
A4.1 Concentration Manual Manual Once every 8 hours* See Control Plan 43.3
worked. frequency is able
to maintain
process control.
Metallic impurity concentration. Obtain metallic impurity limits 2 | 1574.84 | 28.52 |
A4.2 Manual Manual Once per month. 1/ month Conforming See Control Plan
from chemical supplier with required corrective actions. 3
A4.3 Time (Less than 10 Minutes or Customer Specific) Automatic Automatic After any program changes. N/A N/A N/A 4 Min.
A4.4 Solution Level Manual Manual Once every 8 hours. 1/8 hours worked Conforming See Control Plan Yes
followed.
A5.1 e.g., Flowing, Counter Flowing, Spray, Stagnant, Drag-in/out, NA NA NA NA Flowing
etc.
Solution Level
controllers.

CQI-11

A5.7 Manual Manual 1/Month 1/ month Conforming N/A Complete
immersion tank).
followed.
etc.
Solution Level
controllers.
A6.7 Manual Manual 1/Month 1/ month Conforming N/A Complete
immersion tank).
followed.
7.0 Alkaline Plating Bath
Type: Zinc-Iron
Automatic
+/- 3oC (5oF).
A7.2 Time Automatic or Manual Automatic Automatic - After any program changes. Manual - every load.* N/A N/A N/A 19 Min
Solution Level
controllers.
A7.4 Current/Voltage Automatic or Manual Manual Once every 8 hours. 1/8 hours worked Conforming See Control Plan 5.9
A7.5 Plating Test Cell (Hull Cell) Manual Manual Once per day. 1/24 hours worked Conforming See Control Plan 1.4
Conforming. Data
points show that
Zinc Generator Tank (if applicable)
reduced
A7.6 -Caustic Concentration Automatic or Manual Manual Once every 8 hours. 2/24 hours worked See Control Plan 4.25
frequency is able
-Zinc Concentration
to maintain
process control.
A7.7 Caustic Concentration Manual Manual Once per day. 1/24 hours worked Conforming See Control Plan 18.2
A7.8 Zinc Concentration Manual Manual Once per day. 2/24 hours worked Conforming See Control Plan 1.625
Alloying Element Concentration
A7.9 Manual Manual Once per day. 1/24 hours worked Conforming See Control Plan 128.47
(e.g., Fe, Ni, Co; if applicable)
See Letter from See Letter from
A7.10 Complexor Concentration (for alloy baths) Manual N/A Once per month by Supplier. 1/ month Conforming
Supplier Supplier
0 | 0 | 0 | 0.77 |
Metallic impurity concentration. Obtain metallic impurity limits
A7.11 Manual Manual Once per month. 1/ month Conforming See Control Plan 103.83 | 11.73 | 9.24
from chemical supplier with required corrective actions.
|0
A7.12 Carbonate (CO3) concentration Manual Manual Once per month (Twice per month for alloy plating). 2/ month Conforming See Control Plan 14.1
Proprietary chemical additives concentration See Letter from See Letter from
A7.13 Manual N/A Once per month by Supplier. 1/ month Conforming
(e.g., carrier, brightener) Supplier Supplier
A7.14 Chemical feeders Automatic Automatic Once per week. 1/24 hours worked Conforming See Control Plan 44 | 79 | 45
A7.15 Agitation (Rack only - others optional) Continuous Continuous Once every 8 hours. 1/8 hours worked Conforming See Control Plan Yes
A7.16 Filtration Pressure Continuous N/A Once every 8 hours. N/A N/A N/A N/A

CQI-11
The part removal

process may cause
Rack: Once every 24 hours. customer rejections
A7.17 Fallen part removal Manual Manual 1/ week Conforming N/A
Barrel: Once per week and after any lost load. and should only be
done when the line is
not in use.
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
9.0 Acid Activation (i.e., nitric, sulfuric, etc.)
A9.1 pH/concentration Manual Automatic Once every 8 hours. 1/1 hours worked Conforming See Control Plan 2.2
A9.2 Time Automatic* Automatic After any program changes. N/A N/A N/A 1 Min.
A9.3 Fallen part removal Manual Manual Once every 24 hours for rack line. 1/24 hours worked Conforming See Control Plan Yes
followed.
A10.1 e.g., Flowing, Counter Flowing, Spray, Stagnant, Drag-in/out, NA NA NA NA Spray
etc.
A10.3 NA NA NA NA NA
A10.4 Manual Manual Once every 8 hours.* N/A N/A N/A N/A
A10.5 Flow rate (if applicable) Manual N/A Once every 8 hours. N/A N/A N/A N/A
A10.6 Spray nozzle condition (if applicable) Manual Manual Once every 8 hours. 1/8 hours worked Conforming See Control Plan Yes
followed.
11.0 Passivates
Type: Thick Film Trivalent
Prior to production start-up.
A11.1 Concentration Automatic or Manual If automatic control, once per day. 1/24 hours worked Conforming See Control Plan 5.05
If manual, once every 8 hours.
Automatic
+/- 1oC (2oF).
Automatic - After any program changes.
A11.3 Time Automatic or Manual Automatic N/A N/A N/A 1 Min.
Manual - every load.*
Solution Level
controllers.

CQI-11

A11.5 pH Automatic* Automatic If automatic control, once per day. 1/1 Hours worked Conforming See Control Plan 1.9
A11.6 Agitation Automatic Automatic Once every 8 hours. 1/8 hours worked Conforming See Control Plan Yes
A11.7 Metallic Impurity level(s) (e.g., Fe, Zn) Manual Manual Once per week. 1/ week Conforming See Control Plan 46.14 | 3053.28
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
14.0 Supplemental Treatments - Topcoats, Sealants and Friction Modifiers
Type: Sealer
A14.1 Concentration Manual Automatic If automatic control, once per day. 1/24 hours worked Conforming See Control Plan 24.6
Automatic
A14.2 Temperature (Thermocouple) (if applicable) Max SAT difference allowed Automatic Continuous monitoring by controller. Manually verify daily. 1/8 hours worked Conforming See Control Plan 72
+/- 1oC (2oF).
Conforming. Data
points show that
reduced
A14.3 pH (if applicable) Automatic or Manual Manual If automatic control, once per day. 1/24 hours worked See Control Plan 8.7
frequency is able
to maintain
process control.
A14.4 Time Automatic* Automatic After any program changes if automatic. N/A N/A N/A 1 Min.

CQI-11

Solution Level
controllers.
A14.6 Filtration Pressure (if applicable) Automatic Once every 8 hours. N/A N/A N/A N/A
followed.
15.0 Drying
A15.1 Drying Time Automatic Automatic Per Process Sheet and TDS. N/A N/A N/A 7 Min.
Automatic
A15.2 Drying Temperature (Thermocouple) Max SAT difference allowed Automatic Per Process Sheet and TDS. N/A N/A See Control Plan 138
+/- 5oC (10oF).
A15.3 Verify operation of blowers and/or rotation of dryer. Manual Manual Once per 8 hours. 1/8 hours worked Conforming See Control Plan Yes
Every container Per customer
A15.4 There is a procedure to ensure dryness of parts. Manual Manual Every container and rack. Conforming N/A
and rack. requirements

Type of Line: Rack
Observation/
Comments
Actual
Conforming
Measurements
supporting time of
NA
Job Audit

Type: Soak
Automatic
+/- 5oC (10oF).
A1.2 Concentration Manual Manual Once per day. 1/24 hours worked Conforming See Control Plan 10.1
Solution Level
controllers.
- alkalinity ratio
followed.
Automatic
+/- 5oC (10oF).
A2.5 Amperage or Voltage Control (if applicable) Automatic Automatic Once every 8 hours*. 1/8 hours worked Conforming See Control Plan 4
Solution Level
controllers.
- alkalinity ratio
followed.
etc.
Solution Level
controllers.
A3.6 Flow rate (if applicable) Manual N/A Once every 8 hours. 1/8 hours worked Conforming See Control Plan Yes
immersion tank).
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
5.0 Acid Pickling
Type: HCL
Conforming. Data
points show that
2/24 hours reduced
A5.1 Concentration Manual Manual Once every 8 hours* See Control Plan 30
worked. frequency is able
to maintain
process control.
Metallic impurity concentration. Obtain metallic impurity limits 3.12 | 491.94 | 5.17
from chemical supplier with required corrective actions. | 0.76 | 23.37
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
Type: Zinc-Nickel
Automatic
+/- 3oC (5oF).
A8.2 Time Automatic or Manual Automatic Automatic - After any program changes. Manual - every load.* N/A N/A N/A 27 Min.
Solution Level
controllers.
A8.5 Plating Test Cell (Hull Cell) Manual Manual Once per day. 1/24 hours worked Conforming See Control Plan 3
Conforming. Data
points show that
Zinc Generator Tank (if applicable)
reduced
A8.6 -Caustic Concentration Automatic or Manual Manual Once every 8 hours. 2/24 hours worked See Control Plan 3.3
frequency is able
-Zinc Concentration
to maintain
process control.
A8.7 Caustic Concentration Manual Manual Once per day. 1/24 hours worked Conforming See Control Plan 18
Supplier Supplier
Metallic impurity concentration. Obtain metallic impurity limits 122.14 | 0 | 0 | 0 |
from chemical supplier with required corrective actions. 12.25 | 0 | 5.05 | 0
The part removal
process may cause
done when the line
is not in use.
A8.18 Manual Per preventive maintenance program. 1/ month Conforming N/A Complete
followed.
A9.1 e.g., Flowing, Counter Flowing, Spray, Stagnant, Drag-in/out, NA NA NA NA Stagnant
etc.
Solution Level
controllers.
immersion tank).
followed.
A10.1 e.g., Flowing, Counter Flowing, Spray, Stagnant, Drag-in/out, NA NA NA NA Stagnant
etc.
Solution Level
controllers.
immersion tank).
followed.
A11.2 Time Automatic* Automatic After any program changes. N/A N/A N/A 1 Mon.
followed.
12.0 Passivates
A12.1 Concentration Automatic or Manual Automatic If automatic control, once per day. 1/24 hours worked Conforming See Control Plan 15.45
Automatic
+/- 1oC (2oF).
A12.3 Time Automatic or Manual Automatic N/A N/A N/A 1 Min.
Solution Level
controllers.
A12.7 Metallic Impurity level(s) (e.g., Fe, Zn) Manual Manual Once per week. Once per week Conforming See Control Plan 35.37 | 6109.87
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
Type: Sealer
Conforming.
Prior to production start-up. Conforming.
Dumped and
A14.1 Concentration Manual Manual If automatic control, once per day. 1/24 hours worked See Control Plan Dumped and
replaced every
If manual, once every 8 hours. replaced every day.
day.
Automatic
+/- 1oC (2oF).
Conforming. Data
points show that
reduced
A14.3 pH (if applicable) Automatic or Manual Manual If automatic control, once per day. 1/24 hours worked See Control Plan 11.2
frequency is able
to maintain
process control.
A14.4 Time Automatic* Automatic After any program changes if automatic. N/A N/A N/A 1 Min.
Solution Level
controllers.
A14.6 Filtration Pressure (if applicable) Automatic N/A Once every 8 hours. N/A N/A N/A N/A
followed.
15.0 Drying
Automatic
+/- 5oC (10oF).
Type of Line: Rack
Observation/
Comments
Actual
Conforming
Measurements
supporting time of
NA
Job Audit

Type: Soak
Automatic
+/- 5oC (10oF).
Solution Level
controllers.
- alkalinity ratio
followed.
Automatic
+/- 5oC (10oF).
A2.3 Time Automatic Automatic After any program changes. N/A N/A N/A 4 Minutes
A2.5 Amperage or Voltage Control (if applicable) Automatic Automatic Once every 8 hours*. 1/8 hours worked Conforming See Control Plan 4.3
Solution Level
controllers.
- alkalinity ratio
followed.
etc.
Solution Level
controllers.
A3.5 Manual Manual Once every 8 hours.* Conforming See Control Plan 1568
immersion tank).
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
5.0 Acid Pickling
Type: HCL
Conforming. Data
points show that
2/24 hours
A5.1 Concentration Manual Manual Once every 8 hours* reduced frequency See Control Plan 32%
worked.
is able to maintain
process control.
Metallic impurity concentration. Obtain metallic impurity limits 1.58 | 1765.88 |
from chemical supplier with required corrective actions. 47.82 | 11.39
A5.3 Time (Less than 10 Minutes or Customer Specific) Automatic Automatic After any program changes. N/A N/A N/A 3 Minutes
followed.
etc.
Solution Level
controllers.
A6.5 Manual Manual Once every 8 hours.* 1/8 hours worked Conforming See Control Plan 39400
A6.7 Manual Manual 1/Month 1/Month Conforming N/A Complete
immersion tank).
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
Type: Zinc
Automatic
+/- 3oC (5oF).
A8.2 Time Automatic or Manual Automatic Automatic - After any program changes. Manual - every N/A N/A N/A 15 Minutes
Solution Level
controllers.
Conforming. Data
Zinc Generator Tank (if applicable) points show that
A8.6 -Caustic Concentration Automatic or Manual Manual Once every 8 hours. 2/24 hours worked reduced frequency See Control Plan 3.4
-Zinc Concentration is able to maintain
process control.
A8.7 Caustic Concentration Manual Manual Once per day. 1/24 hours worked Conforming See Control Plan 18.5
Metallic impurity concentration. Obtain metallic impurity limits
A8.9 Manual Manual Once per month. Conforming 0|0|0|0|0
from chemical supplier with required corrective actions.
Proprietary chemical additives concentration See Letter from
A8.11 Manual Manual Once per month by Supplier. 1/ month Conforming N/A
(e.g., carrier, brightener) Supplier
A8.12 Chemical feeders Automatic Automatic Once per week. 1/24 hours worked Conforming See Control Plan 83
The part removal
process may cause
done when the line
is not in use.
followed.
etc.
Solution Level
controllers.
A9.7 Manual Manual Per preventive maintenance program. 1/Month Conforming N/A Complete
immersion tank).
followed.
A10.2 Time Automatic* Automatic After any program changes. N/A N/A N/A 1 Minute
followed.
A11.1 e.g., Flowing, Counter Flowing, Spray, Stagnant, Drag-in/out, NA NA NA NA Spray
etc.
A11.3 NA NA NA NA NA
A11.4 Manual Manual Once every 8 hours.* N/A N/A N/A N/A
A11.5 Flow rate (if applicable) Manual N/A Once every 8 hours. N/A N/A N/A N/A
followed.
12.0 Passivates
Type: Thin Film AND Thick Film Trivalent
A12.2 Temperature (Thermocouple) Automatic Continuous monitoring by controller. Manually verify daily. 1/8 hours worked Conforming See Control Plan 85
A12.3 Time Automatic or Manual Automatic N/A N/A N/A 1 Minute
Solution Level
controllers.
A12.7 Metallic Impurity level(s) (e.g., Fe, Zn) Manual Manual Once per week. 1/ week worked Conforming See Control Plan 16.05 | 571.72
followed.
etc.
Solution Level
controllers.
A13.6 Flow rate (if applicable) Manual N/A Once every 8 hours. N/A N/A See Control Plan Yes
A13.7 Manual Manual Per preventive maintenance program. Conforming N/A N/A Complete
immersion tank).
followed.
etc.
Solution Level
controllers.
A14.6 Flow rate (if applicable) Manual N/A Once every 8 hours. N/A N/A See Control Plan Yes
A14.7 Manual Manual Per preventive maintenance program. Conforming N/A N/A Complete
immersion tank).
followed.
15.0 Drying
A15.1 Drying Time Automatic Automatic Per Process Sheet and TDS. N/A N/A N/A 6 Min
Automatic
+/- 5oC (10oF).
Type of Line: Rack
Observation/
Comments
Actual
Conforming
Measurements
supporting time of
NA
Job Audit

Type: Soak
Automatic
+/- 5oC (10oF).
Solution Level
controllers.
- alkalinity ratio
followed.
Automatic
+/- 5oC (10oF).
A2.5 Amperage or Voltage Control (if applicable) Automatic Automatic Once every 8 hours*. 1/8 hours worked Conforming See Control Plan 3.2
Solution Level
controllers.
- alkalinity ratio
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
4.0 Acid Pickling
Type: HCL
Conforming. Data
points show that
2/24 hours
A4.1 Concentration Manual Manual Once every 8 hours* reduced frequency See Control Plan 22
worked.
is able to maintain
process control.
Metallic impurity concentration. Obtain metallic impurity limits 2.99 | 1266.76 |
from chemical supplier with required corrective actions. 60.37 | 3.1 | 4.97
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
Type: Zinc-Nickel
Automatic
+/- 3oC (5oF).
A7.2 Time Automatic or Manual Automatic Automatic - After any program changes. Manual - every load.* N/A N/A N/A 26 Min
Solution Level
A7.3 Automatic or Manual automatic controls, every 8 hours for systems without 1/8 hours worked Conforming See Control Plan Yes
controllers.
A7.4 Current/Voltage Automatic or Manual Manual Once every 8 hours. 1/8 hours worked Conforming See Control Plan 5
Conforming. Data
Zinc Generator Tank (if applicable) points show that
A7.6 -Caustic Concentration Automatic or Manual Once every 8 hours. 2/24 hours worked reduced frequency See Control Plan 2.925
-Zinc Concentration is able to maintain
process control.
A7.7 Caustic Concentration Manual Manual Once per day. 1/24 hours worked Conforming See Control Plan 18
Supplier Supplier
Metallic impurity concentration. Obtain metallic impurity limits 67.81 | 0 | 0 | 0 |
from chemical supplier with required corrective actions. 11.91 | 0 | 5.18 | 0
The part removal
process may cause
done when the line
is not in use.
followed.
A8.1 e.g., Flowing, Counter Flowing, Spray, Stagnant, Drag-in/out, NA NA NA NA Counter Flowing Spray
etc.
Solution Level
controllers.
immersion tank).
followed.
9.0 Passivates
Automatic
+/- 1oC (2oF).
A9.3 Time Automatic or Manual Automatic N/A N/A N/A 1 Min
Solution Level
controllers.
A9.5 pH Automatic* Automatic If automatic control, once per day. 1/1 Hour worked Conforming See Control Plan 4.32
A9.7 Metallic Impurity level(s) (e.g., Fe, Zn) Manual Manual Once per week. 1/ week worked Conforming See Control Plan 10.35 | 1143.39
A9.8 Fallen part removal Manual Manual Once every 24 hours for rack line. 1/24 hours worked Conforming See Control Plan YES
followed.
etc.
Solution Level
controllers.
immersion tank).
followed.
Type: Sealer
Conforming.
Prior to production start-up. Conforming.
Dumped and
A11.1 Concentration Manual Manual If automatic control, once per day. 1/24 hours worked See Control Plan Dumped and
replaced every
If manual, once every 8 hours. replaced every day.
day.
Automatic
+/- 1oC (2oF).
Conforming. Data
Prior to production start-up. points show that
A11.3 pH (if applicable) Automatic or Manual Manual If automatic control, once per day. 1/24 hours worked reduced frequency See Control Plan 11.1
If manual, once every 8 hours. is able to maintain
process control.
A11.4 Time Automatic* Automatic After any program changes if automatic. N/A N/A N/A 1 Min
Solution Level
controllers.
A11.6 Filtration Pressure (if applicable) Automatic N/A Once every 8 hours. N/A N/A N/A N/A
followed.
12.0 Drying
Automatic
+/- 5oC (10oF).
PROCESS TABLE I - Process Control and Testing Equipment Verification and Calibration
The customer may have additional requirements, e.g., inspection testing, greater frequencies, etc. The auditor shall verify plater is conforming to customer requirements.
*If minimum requirements are not met, provide supporting records to justify actual conditions. To justify reduced monitoring frequencies, a minimum of 30 consecutive measurements (data
points) at stated frequencies must be documented. If any data points at reduced monitoring frequencies are outside of control limits, then revert back to the frequencies stated under the
minimum requirements.
Conforming Calibration / Conforming Observation /

ITEM # EQUIPMENT TYPE Verification Frequency Nonconforming Certification Nonconforming Comments
NA Frequency NA
1.0
Before use, chemicals must be checked for shelf
I1.1 Daily Conforming NA N/A
life and/or expiration date.
Conforming (All
I1.2 Temperature Controller Per Section 3 Pyrometry (Daily per 3.3.1.2) Conforming Annually controllers that are
capable)
Per Section 3 Pyrometry (N/A not referenced in any section Per Section 3
I1.3 Thermocouple Conforming Conforming
or table) Pyrometry
I1.4 pH Meter Per equipment manufacturer's specifications Conforming Annually Conforming
Once every 4 hours, using a minimum of 2 buffer solutions

I1.5 pH Probe Conforming NA N/A 1x per Day
near the min and max of the chemical control range.*
I1.6 Conductivity Meter Per equipment manufacturer's specifications Conforming Annually Conforming
Once every 4 hours, using a minimum of 2 reference

I1.7 Conductivity Probe N/A NA N/A
solutions near the min and max of the chemical control range.
Once every 4 hours, using a minimum of 2 reference

I1.8 Ion Selective (ISE ) Probe N/A NA N/A
solutions near the min and max of the chemical control range.
I1.9 Laboratory Balance Monthly using a minimum of 2 reference mass standards. Conforming Annually Conforming
I1.10 Atomic Absorption (AA) Before each use. N/A Annually N/A
I1.11 Inductively Coupled Plasma (ICP) Before each use. Conforming Annually Conforming
I1.12 Ion Chromatography (IC) Before each use. N/A Annually N/A
Daily.
I1.13 X-Ray Fluorescence (XRF) Thickness and alloy for each combination of plating and Conforming Annually Conforming
substrate.
I1.14 Hardness Tester Daily N/A Annually N/A
I1.15 Profilometer Daily N/A Annually N/A
I1.16 Lab Rectifier NA N/A Annually Conforming
I1.17 Hand held digital thermometer NA N/A Annually Conforming
I1.18 Glass thermometer Visual inspection before each use. N/A Annually N/A
Pipettes - Before use, pipettes must be checked

I1.19 Before each use Conforming NA N/A
for broken tips
I1.20 Salt Spray Cabinet Daily Conforming Annually Conforming
I1.21 Thickness Tester Every 8 hours Conforming Annually Conforming
I1.22 CASS Cabinet Daily N/A Annually N/A
Microscope (Min 100X) with calibrated grid reticle

I1.23 Daily N/A Annually N/A
for Pore/Crack Count
I1.24 Lab Oven Per Section 3 Pyrometry (Once every 6 Months per 3.3.1.1) Conforming Annually Conforming
I1.25 Torque-tension/Friction Tester NA N/A Annually N/A
I1.26 Refractometer Monthly N/A NA N/A
I1.27 Spectrophotometer Monthly N/A Annually N/A
I1.28 Color Meter Daily N/A Annually N/A
I1.29 Gloss Meter Monthly N/A Annually N/A
I1.30 Digital Temperature Recorder (i.e., DataPaq) NA N/A Annually N/A

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CQI-11

Special Process: Plating System Assessment

Special Process: Plating System Assessment Cover Sheet

Phone Number: 260.925.1820

Number of Plating Employees at this Facility: 61

Captive Plater (Y/N): N

Date of Assessment: 1/1/2021

Type(s) of Plating Processing at this Facility:

Zinc Alloy Plating ✔

Process Table B: Process Table G:

Process Table C: Process Table H:

Decorative Plating of Metal Substrates Hydrogen Embrittlement Relief Process

Process Table D: Process Table I:

Number of Nonconforming Findings from Section 1 and Section 2: 0

Number of Nonconforming Findings in the Job Audit(s): 0 0

Number of Nonconforming Findings in the Process Table(s): 0

© 2019 AIAG (Automotive Industry Action Group) 1

© 2019 AIAG (Automotive Industry Action Group) 1

Section 1 - Management Responsibility & Quality Planning

1.2 The facility shall perform advanced quality planning.

Section 1 - Management Responsibility & Quality Planning

Section 1 - Management Responsibility & Quality Planning

Section 1 - Management Responsibility & Quality Planning

Matt Morris (Manager) or Lori Westrick (Quality Manager) review all

Section 1 - Management Responsibility & Quality Planning

1.6 There shall be documented process instructions.

Section 1 - Management Responsibility & Quality Planning

1.7 A valid product capability study shall be performed.

Section 1 - Management Responsibility & Quality Planning

Section 1 - Management Responsibility & Quality Planning

What is the process to retain these records? Procedure 01 Conforming

Retention limits specified in CSR's are alligned with internal record

Section 1 - Management Responsibility & Quality Planning

Section 1 - Management Responsibility & Quality Planning

Section 1 - Management Responsibility & Quality Planning

Section 1 - Management Responsibility & Quality Planning

Section 1 - Management Responsibility & Quality Planning

1.14 The organization shall have a continual improvement process.

Section 1 - Management Responsibility & Quality Planning

Section 1 - Management Responsibility & Quality Planning

Section 1 - Management Responsibility & Quality Planning

1.17 The organization and management shall provide employee training.

Section 1 - Management Responsibility & Quality Planning

Section 1 - Management Responsibility & Quality Planning

Section 1 - Management Responsibility & Quality Planning

Section 2 - Floor and Material Handling Responsibility

Section 2 - Floor and Material Handling Responsibility

Section 2 - Floor and Material Handling Responsibility

Section 2 - Floor and Material Handling Responsibility

• Handling, storage, and packaging shall be adequate to ensure product quality.

2.6 Each process step shall be documented and traceable.

Section 2 - Floor and Material Handling Responsibility

2.7 Part loading shall be specified, documented and controlled.

• Loading parameters shall be specified, documented and controlled.

Section 2 - Floor and Material Handling Responsibility

Unplanned downtime greatly increases the risk of improper processing.

Section 2 - Floor and Material Handling Responsibility

Section 2 - Floor and Material Handling Responsibility

2.10 Plant lighting shall be adequate in all inspection areas.