NNNNNNN
NNNNNNN
NAME ID NO
BONSA HUNDE …………………………...RSS-5489/19
ADVISOR: -BIRHANU.T
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
DILLA ETHIOPIA
1.DECLARATION
I hereby declare that the reporting paper mentioned above has not been submitted to any
other university by reporting nor will it be allowed to any other student in the campus until
the department of logistics and supply chain management decline to check it. I also
declare that the work contained in this reporting paper is my own contribution except the
profile of the bank or company. this report focusses on the internship period which I have
been engaged at image consult aimed at gaining knowledge and skill practically as well as
theoretically to understand the logistics and supply chain management
Signature: _______________
CERTIFICATE OF APPROVAL
This is to certify that Student Named Bonsa Hunde has carried out his internship practice on the
topic entitled ‘’internship experience’’ in our organization in giving customer service section.
And this document is original in nature and is suitable for submission.
Supervisor: -_____________
Signature: -____________
Date: -_____________
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
2.ACKNOWLEDGEMENTS
Foremost I would like to express my deep thankful (appreciation) to CBE for providing the
exciting opportunity to be one of them and giving me the better guidance and opportunity to
move ahead with internship objectives.
I would like to extend my Thank full to Mr. MAKETE MULATU Assistant Branch Manager, for
providing guidance and motivation to me. I’m also grateful thanks to all staffs Branch manager,
for their valuable co-operation, guidance, direction, and continuous support throughout the
internship period. I would like to thank all workers and the entire Adola Branch members for
supervising me and providing necessary guidelines to complete the report. I would like to
extend my heartfelt thanks to all who assisted with their valuable suggestions and ideas while
preparing the report.
3.EXECUTIVE SUMMERY
Logistics and supply chain management department is a broad field of study which can be
learn while practicing it. Until this internship program we student learn logistics and
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
supply chain management theoretically in class through different methods and phases, but
actual working environment is different. The diversified nature of the works I have been
assigned to work on throughout this program has enabled me to become well rounded,
responsible man and taught me lots of skills and knowledge I can apply to many areas of
study in the future.
I believe I have developed three areas of expertise 1. professional skills ,2. communications
skills,3. management skills.in general, I observed how each skill are performed in sequential
and procedural manner.
The report is presented in to four chapter as required I first would state and describe the
organization profile. Next, activity report. The third chapter is my internship
experience and works that I have attained will be presented. Lastly, my conclusion
and recommendation are enumerated briefly as well.
list of acronyms
Contents
1.DECLARATION.................................................................................................................................................. II
2.ACKNOWLEDGEMENTS................................................................................................................................... III
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
3.EXECUTIVE SUMMERY.................................................................................................................................... IV
LIST OF ACRONYMS............................................................................................................................................ V
CHAPTER ONE..................................................................................................................................................... 1
BACKGROUND OF THE COMPANY....................................................................................................................... 1
1.1 HISTORY AND DEVELOPMENT OF THE COMPANY........................................................................................... 1
1.2 ORGANIZATION MAIN PRODUCTS AND SERVICES.......................................................................................... 2
1.5. VALUES....................................................................................................................................................... 7
1.6 THE GOVERNANCE AND ORGANIZATIONAL STRUCTURE OF CBE.....................................................................8
1.7 ACTION TAKEN BY THE BANK TO REALIZE ITS VISIONS & MISSION AND THE...................................................9
1.8 STRENGTH, WEAKNESS, OPPORTUNITY, AND TREAT (SWOT) ANALYSIS OF THE CBE....................................10
PART TWO: ACTIVITY REPORT........................................................................................................................... 11
2.1 HOW YOU GET INTO THE COMPANY.........................................................................................................................11
2.2 IN WHICH SECTION OF THE COMPANY, YOU HAVE BEEN WORKING IN.............................................................................11
2.3 HOW DOES THE WORKFLOW IN THE SECTION LOOK LIKE?.............................................................................................12
2.3THE RESPONSIBILITY AND MAJOR ACTIVITIES OF ME AS A MEMBER OF DEPARTMENT (HOW THE UNIT CONTRIBUTE TO THE
ORGANIZATION MISSION).............................................................................................................................................12
2.5 WHICH WORK PIECE OR WORK TASKS YOU HAVE BEEN EXECUTING.................................................................................13
2.6 WHAT PROCEDURES YOU HAVE BEEN USING WHILE PERFORMING YOUR...........................................................................13
2.8. WHAT CHALLENGES YOU HAVE BEEN FACING WHILE PERFORMING YOUR WORK TASKS.............................14
2.9 WHAT MEASURES YOU HAVE TAKEN IN ORDER TO OVERCOME THESE CHALLENGES...................................14
3. PART THREE:.............................................................................................................................................. 15
3.1 WHAT YOU GAINED IN TERMS OF IMPROVING YOUR PRACTICAL SKILLS......................................................15
3.2 WHAT YOU GAINED IN TERMS OF UPGRADING YOUR THEORETICAL KNOWLEDGE.......................................16
3.3 WHAT YOU GAINED IN TERMS OF IMPROVING YOUR INTERPERSONAL COMMUNICATION SKILLS................16
3.4 WHAT YOU GAINED IN TERMS OF IMPROVING YOUR TEAM PLAYING SKILLS..............................................16
3.5 WHAT YOU GAINED IN TERMS OF IMPROVING YOUR LEADERSHIP SKILLS....................................................18
3.6 WHAT YOU GAINED IN TERMS OF UNDERSTANDING ABOUT WORK ETHICS RELATED ISSUES........................18
3.7 WHAT YOU GAINED IN TERMS OF ENTREPRENEURSHIP SKILLS.....................................................................19
CHAPTER 4........................................................................................................................................................ 19
CONCLUSION AND RECOMMENDATION........................................................................................................ 19
4.1 CONCLUSION............................................................................................................................................... 19
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
vii
1
CHAPTER ONE
BACKGROUND OF THE COMPANY
1.1 History and Development of the company
After the Ethiopian – English victory over fascist Italy, the new government establish the state
bank Ethiopia a proclamation issued in August 1942. State bank of Ethiopia commenced full
operations on 15 April 1943 with two branches and 43 staffs. It served both as the Ethiopian
central bank with the power to issue bank notes and coins as the agent of the ministry of finance,
and as the principal commercial bank in the country. In 1945 the Ethiopian government granted
the bank the sole right of issuing currency. The first governor of the bank was an American,
George Blowers. He introduced the new national currency, which owed its successful
introduction to the United States. The United States provided the silver for 50 cents coins, whose
intrinsic value ensured popular acceptance of the new paper money to a population used to the
circulation of the silver Maria Theresa thaler. In 1958, the state bank of Ethiopia established a
branch in Khartoum, Sudan, that the Sudanese government nationalized in 1970. [1] over the
time grew to number 21 branches. [2] In 1950s, SBE established a branch in Djibouti. [3] In
1920 the bank of Abyssinia opened a transit office in Djibouti. At some point after its creation
the state bank of Ethiopia reopened the transit office, which in time became a branch.
In 1963, the Ethiopian government split the state bank of Ethiopia into two banks, the National
bank of Ethiopia (central bank), and the commercial bank of Ethiopia (CBE). [4] seven years
later, the Sudanese government nationalized the commercial bank of Ethiopia’s branch in
Khartoum. The Ethiopian government merged Addis’s bank into commercial bank of Ethiopia in
1980 to make CBE the sole commercial bank in the country. The government had created Addi’s
bank from merger of the newly nationalized Addis Abeba bank and the Ethiopian operations of
the Banco di Roma and Banco di Napoli, Addis Abeba bank was an affiliate that National bank
had established in 1963 and at which it owned 40%. At the time of nationalization Addis Abeba
bank had 25 branches. The merger of Addis Abeba with CBE made CBE the sole commercial
bank in Ethiopia with 128 branches and 3633 employees. In 1991 when the Eritrea achieved its
independence, CBE lost its branch in Eritrea nationalization. These branches formed the base for
what became in 1994, the commercial bank of Eritrea. Also in 1994, the Ethiopian government
reorganized and re-established CBE.
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
In 2004, CBE closed its branch in Djibouti due to problems with loan losses. In January 2009,
CBE received regulatory approval to open a branch in Juba, southern Sudan. CBE expanded its
presence in South Sudan to five branches in Juba and Malakal, but ongoing conflict in the
country has forced CBE to close all but two branches in Juba.
A few years ago, the government restructured CBE and signed a contract with Royal bank of
Scotland for management consultancy services. After the death of its former president Mr.
Gezahegn Yilma, the board of management appointed Mr. Able Sano as a new president of the
bank. Parliament recently increased the bank’s capital to 4 billion Ethiopian Birr.
The Commercial Bank of Ethiopia (CBE) is the largest commercial bank in Ethiopia according
to CBE profile 2014/15, it had about 303.6 billion Birr in assets and held approximately 67% of
deposits and about 53% of all bank loans in the country. The bank has around 22,908 employees
who staff its headquarters and its over 1000+ branches positioned in the main cities and regional
towns. The latter include 120 branches in the national capital Addis Abeba. With the opening of
the branch in the Guchi in the Illubabor zone of the Oromia Region, CBE’s banking network has
reached online 783 branches. The has reached 1014 branches as of February 12, 2016. Now a
days the commercial bank of Ethiopia has 1700 branches and 31.4 million customers.
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
IV. Foreign Currency Account: - This account is opened in USD, GBP or EUR by
international organizations, foreigners, NGOs, embassies etc whose source of fund is
overseas and in foreign currencies.
V. Diaspora Account: - This account is designed for Ethiopians and foreigners of
Ethiopian origin living abroad and companies owned by them to deposit money in USD,
GBP or EUR. o Safe Deposit Box CBE gives rental service of safe deposit boxes for
customers to store their valuable property.
2. Credit Products and Services
CBE provides credit for working capital and expansion and facilitation of local and international
trading activities. It also provides short-, medium- and long-term loans. The following are the
major loan types provided by CBE.
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
Condominium Loan
Mortgage Loan for Ethiopian Diaspora
Consumer Loans for Employees of International Organizations and NGOs
Personal Loan
Automobile Loan
Mortgage Loan
3. International Trade Service
CBE offers different types of trade service products and services that facilitate import and export
activities.
Documentary Credit
Documentary Collection
Advance Payment
Consignment Basis Payment
Guarantee
Bid Bond
Performance Bond
Advance Payment Guarantee
Loan Guarantee
Retention Guarantee and
Customs Duty Guarantee
Franco Valuta Permit
Small Items Export Permit
4. Money Transfer and Forex Services
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
Financing
Guarantee
Trade Service
Money Transfer (Hawallah); and
Foreign currency exchange.
6. Electronic Payment Services: - CBE provides different banking services via electronic
channels.
1. CBE Birr:
Transfer Money
Cash Out
Buy Airtime
Buy Goods
Pay Bill
Check Balance
Others
2. ATM
3. Mobile Banking
4. Internet Banking
5. Point-of-Sale Terminal (POS)
classification of customer
The CBE branches shall provide different products and services through various channel.in order
to deliver tailored product and services in an effective and efficient manner to customer,
currently the bank has classified its customers in to four major categories based on economic
owner ship.
Namely: private, government, public, and association.
1.3.1 Private
The private category shall have the following sub classification:
I. Individuals-include any natural person who approaches the bank to get any products and
services
II. general partnership, joint venture, private limited companies, and other similar activities.
III. Other Entities-other entities shall include
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
A. All forms of organization which are not formed in line with the Ethiopian law and
operate under special agreement with the Ethiopian government.
B. The various embassies operating in Ethiopian and international and regional organization
working in Ethiopian like UN, AU, EU, IGAO, NEPAD, etc.
The main objectives of Environmental and Social Policy of Commercial Bank of Ethiopia are the
followings:
(i) Be the avant-garde of Environmental and Social issues among financial institutions
in East African region implementing environmental treaties and conventions and
leading by example.
(ii) Understand its entire carbon footprint and create an internal mechanism and external
auditing system to significantly reduce it.
(iii) Create an environmental department that looks after the bank’s direct and indirect
Environmental and Social management systems.
(iii) Evaluate businesses and projects for their Environmental and Social compliance with
its own internal experts and give equal weight for financial, Environmental and Social
sustainability.
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
(iv) Enhance the Environmental and Social awareness and understanding of its
employees to help them make an informed decision in relation to internal
environmental footprints and external customer dealings.
(v) Ensure the different levels of CBE’s management and staffs are taking appropriate
responsibility for the implementation of the policy through making an informed
decision.
1.5. VALUES
INTEGRITY
we are committed to the highest ideals of honor and integrity.
we are committed to act in an honest and trustworthy manner.
we are committed to firmly adhere to ethical principles and standards.
SERVICE EXCELLENCE
PROFESSIONALISM
EMPOWERMENT
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TEAMWORK
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
1.7 Action Taken by the Bank to realize its Visions & Mission and the
Performance of the bank in relation to its objectives
Currently, commercial bank of Ethiopia goes various steps to realize its goals and objectives. It
has been opening various branches across the country and launching various products & services
to meet the dynamic needs of the society.
CBE implemented various actions to modernize and increase quality of service such as IT
infrastructure, the card banking system, integrated Banking Solution (Core Banking), internet
and mobile banking. It has been installing ATM cash dispensers & other e-banking systems
across the country and providing Visa-branded card payment service. Even though the number of
mobile & internet banking users are few compared with total population of the country, the bank
has been taking various measures to increase the number of mobile and internet banking users.
The bank trains its employee to improve quality of service deliverance, to develop their skill and
to create awareness on the policy and objectives of the bank. A corporate human resource
development strategy had been developed and implemented such as: -
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
Agreement signed with international and consultancy firms and higher education
institutions like Frankfurt business & Management university to provide the
developmental training on continuous basis.
Large developmental and technical trainings programs are provided.
Succession planning and career Management system developed.
Performance Management System (PMS) developed and implemented
In addition to that CBE opened its own library at Addis Ababa to develop its employee
knowledge and skill.
The bank establishes reliable information system and database for customer profiles and other
relevant information centrally stored and accessed.
CBE has been using various measures to increase its deposit amount, customer base and foreign
exchange earnings. Some of the measures taken by the bank are: -
It creates intensive awareness throughout the country to bring non-banked society to bank
and to mobilize resources.
Strength of CBE-
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
Innovative Culture: it helps CBE to produce unique products and services that
meet their customers need.
Size advantages: it lowers CBE’s risk’s, the larger CBE gets, the more resources
they must pursue new markets and defend themselves.
Economies of Scale: it is the cost advantages that CBE obtains due to size, the
greater the volume, the greater the advantages.
Technology: superior technology allows CBE to better meet the needs of their
customers in ways that competitors can’t imitate.
Customer loyalty
Weakness: -
competitive market
Population growth
New products and Services: -
growing economy
New Technology
Vision to become World Class Commercial Bank in 2025
Threats: -
growing competition
external business risks
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2.3The responsibility and major activities of me as a member of department (how the unit
contribute to the organization mission)
During the time when I have done my professional practice in commercial bank of Ethiopia
Adola branch in Adola I have been assigned specially to the customer service section. In this
section some of the activity that I have performed with the help of staff members were: -
By opening account for newcomer customers. Accounts such as
• Saving account: it is an interest-bearing deposit within the CBE at Adola branch by
legal persons (individuals, organizations & associations) who can fulfill the bank’s
requirement. The acceptable minimum balance to open saving account is birr 25.
• On Telegram, that means, all branches are connected with telegram (especially by
Telephone & Fax) to send outgoing messages & to receive incoming messages to/from
other branches and by entering these on computer system.
• By filling different forms for customers, out of these forms some of them are: - a form to
send money (on cash or from account)
- cash deposit
- cash withdrawal
- re transfer
- account blocking
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
2.5 Which work piece or work tasks you have been executing
The during my in terms the following are work piece I have been working provide Survive for
customers. Preparing monthly and quarterly report.
2.6 What procedures you have been using while performing your work tasks
At first time I was observing the work of the department for one week I was doing
everything that they told me to do like computerizing the data of the department for the
first two weeks and first that I was trying to do all my best to support all the staff
members as well the department. Some of my activities are preparing driver per time
allowance revving daily activity drivers. Feeling the report. Feelings daily and weekly
activity of the report and checking daily perform activity.
The procedure I have been using while performing my work tasks
o Settings internship goals
o Locating internship opportunities
o Applying for internship
o Interviewing internship
o Matching internship goals
2.7 How good you have been in performing your work tasks
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
and favorable to me for present as well as the future and the task was not that much
difficult for me.
2.8. What challenges you have been facing while performing your work
tasks
Firstly, the organization does not allow me to do this summer attachment at their organization.
Secondly, it takes to Mach time to adopt the organization environment, rules and regulation.
Third supervisor is very busy so that she cannot give full orientation to me about the activity that
I have going to perform completely and
finally, the network breaks up and the transportation is the main problem to me on this
attachment. Hat challenges you have been facing while performing your work tasks
3. PART THREE:
Internship Evaluation EVALUATION
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
This practical attachment also has a great objective for the students and the major rational of this
practical attachment was that to know the theoretically learned course & gained knowledge are
applied & implemented in real world environment and to improve education through practical
work. Another rationale of this practical attachment is students to know the working
environment, how to work & gaining experience from the peoples in the work environment
The practical attachment has several purposes. Some of them are listed in the
following.
It is for the case that the apprentice to realize the theory in class to real world
through practice
It is for the apprentice should compare and contrast the economic through
with practical work.
It is that how the problem is identified, and the solution is found.
It is for that the apprentice to check the relation he/she has with others on
work etc.
internship experience had given. will give me behaviors that helped me interact with other
effectively in the workplaces school and in the larger world. It also helped will me how I
communicate.it mean I am sharing information and expressing thought or feeling either face to
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
face or thought medium such as phone and also how I develop my verbal communication skills.
During my stay in company, I have learned how to communicate and build relationship with
other people I work learned how I introduce myself. talk about me interest. knowledge and skill
with entrepreneur and business owner as well as how to ask question and to gain better
understanding of business not only in co-working space but also other in market
3.4 What you gained in terms of improving your team playing skills
This is fact that the internship greatly improved my team playing skills for one months. The time
was amazing and interesting in developing my team playing skills. And all the tasks I have been
worked were team works.
It helped me to know that working with the team members cooperatively has great positive effect
on the result of the work. As a result, it made me a strong believer of team works.
In developing team playing skills understanding and helping each other’s out in not only
work staff, but also in customer of the organization and other day to day life are vital. I’m
a practicing with works at the bureau. So, in the following and advance my team playing
skills. Some are listed below:
o Team working on staff members
o Customers are coming from different part of the Wereda. And also, from the
administration
o Working with the manager is the other think. Managers are always ridge with no
flexibility in the decision.
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
Relationship building
Adaptability to change
Clear communication
Confidence
3.6 What you gained in terms of understanding about work ethics related
issues
There are some work ethics related issues what I have understood during my stay
company.
It is observing all established safety rules and avoiding unsafe work practice
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
The accepting responsibility and accountability for decision and actions taken will at the
internship site.
The treating all customers, clients, supervisors, and follow employees with dignity and
respect
It is using appropriate written or oral commutation and interaction with the supervisor,
employees, and client
CHAPTER 4
CONCLUSION AND RECOMMENDATION
4.1 conclusion
internship is very important program in which the students are exposed to real application area of
their concern there by developing their practical skill in proper manner. and it as an intern of me,
the internship helped me more than you think. The internship is the mirror of what the student
sees his real person in it.
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INTERNSHIP REPORT 2022/2023 BY BONSA HUNDE
5.REFRENCE
Website of the organization: -www.combanketh.et
Some oral information from employees
6.APPENDICEX
WEEKLY FORM TO BE FILLED BY THE STUDENT
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Week 36hr Introducing Error faced Asking person who work Asking person who
1 myself and interchange working in the branch
ng in the branch
fill form of account
customer number
who can't when
writing transfer
name and one
account account to
number another acc
when cash
withdrawal
and cash
deposit
Week 38hr Taking The job Communicate and share Communication and share
3 instructions seems to be idea with employees idea with employees
submitting difficult
of
application
letter
introducing
myself
_Observing
activities
_Taking
instructions
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