INTERNSHIP REPORT

ON
HUMAN RESOURCE AND MARKETING
DEPARTMENT IN TSEHEY BANK

Submitted By: BEIMNET ABUSHET

UGR/7085/12

Submitted To: DEPARTMENT OF MANAGMENT

 ACKNOWLEDGEMENT
This dissertation would not have been possible without the guidance and the help
of several individuals who in one way or another contributed and extended their
valuable assistance in the preparation and completion of this study.

My sincere gratitude go to Mr.Mesay Atlaw, the hade of marketing department

and Mr.Hunegnaw Nguse Manager of Tsehey bank, gotera branch for giving me a
chance to do my internship in the organization, Tsehey bank and they give me
their devoting time from their busy schedule and explaining how work is being
done in the bank and assigning me with various tasks during internship period.

I would also like to extend special thanks to the entire staff for their full co-
operation guidance and support during my internship.

Abstract
This report was prepared on Tsehey bank, Ethiopia. It compromise detailed
information about Tsehey bank starting from its establishment.

The report also includes four major titles with various subtitles under each title.

Sincerely,

Beimnet Abushet
Table of Contents
ACKNOWLEDGEMEN ..............................................................2
CHAPTER I: INTRODUCTION ...................................................4
1.1 Background ...........................................................................4
1.2 Objectives..............................................................................
1.3 Details of Internship at Tsehey bank..........................................
1.4 Introduction of Tsehey bank.....................................................
1.4.1 Background of Tsehey bank …………………………………….
1.4.2 Mission of the organization.................................................
1.4.3 Vision of the organization....................................................
1.4.4 Goal of Tsehey bank...............................................................
1.4.5 ORGANIZATIONAL STRUCTURE OF THE BANKS
1.4.6 SWOT Analysis …………….
1.4.7 Suggested solution for the problem…………………………
CHAPTER II: ACTIVITIES UNDERTAKEN.............................
2.1 Background of the department………………………………
2.1.1 Major objective and responsibility of the department………
2.1.2 My responsibility as the member of the department………..
2.1.3 Problems encountered on the job…………………………..
2.1.4 Recommendations...........................................................
2.1.5 Conclusion...................................................................
CHAPTER III: Attachment evaluation………………………..
3.1 Rational of the practical attachment …………………..
CHAPTER IV: CONCLUSION...........................
BIBLIOGRAPHY ……………………..
CHAPTER I: INTRODUCTION
This paper is prepared to accomplish the course professional practice in
management and marketing that enables as to show the applicability of
theoretical course in management and marketing in the real world business
environment. As known there are three-business enterprises these are service,
manufacturing and merchandise enterprise and they play a greater role in the
economy and social aspect of the country development.
I conduct my professional practice in service enterprise type of business, which is
called Tsehey bank. The report includes Historical background of the organization,
detail description of the assignment that I was handled, mission, vision, objective
values of the organization. As well as, problems and suggested solutions, finally
conclusion and recommendation.
1.2.2Mission

- We are committed to best realize stakeholder’s needs through

enhanced financial intermediation globally and supporting national
development priorities, by deploying highly motivated, skilled and
disciplined employees as well as state of the art technology. We
strongly believe that winning the public confidence is the basis of our
success.

1.2.3Vision

- To become a world class commercial bank by the year 2025

Objective
The main objective of the bank is to control each financial condition of the
bank to perform each of the branches of commercial banks of Ethiopia around
the country’s every side of the existed branches financial activities to be
performed in standard way of application to be effectively performed all
managers that were found in each regions of the country.

 Core Values

Our core values detailed below are the operating principles that guide our
internal conduct as well as our relationship with our customers, partners, and
shareholders.

1. Integrity
- We are committed to the highest ideal or honor and integrity.
- We strive to act in an honest and trustworthy manner.
2. Customer satisfaction
- We strive to excel in our business and satisfy our customers
3. Employees satisfaction
- We are committed to employee training and professional growth
4. Learning organization
- We are committed to anticipate and respond to internal and external
changes through constant improvement and adaption.
5. Teamwork and collaboration
- We recognize the importance of teamwork for our success.

Public trust
- We understand that the sustainability of our business depends on our
ability to maintain and build up the public’s confidence.
6. Value for money
- We use resources carefully to save expense, time or effort.
- We deliver the same level of service for leas cost, time or effort
7. Decentralization
- We are committee to delegate operation and decision making
responsibilities.
8. Corporate citizenship
- We value the importance of our role in national development end
over and step up for commitment.
- We abide by the law of Ethiopia and other countries in which we do
business.
- We care about society’s welfare and the environment
 1.3 ORGANIZATIONAL STRUCTURE OF THE BANKS

Board of Directors

President

VP-CATS

Manager-CATS Operations

Director – CATS CPC Manager Bond

District Managers Reconciliation

Manager- Cash Custody

Branch Managers
and Issue

Manager - ATS

Manager – Customers
Account and Operation
 1.3.2 SWOT ANALYSIS

 Strength of the Bank

The following were some strong sides of the bank’s activities in the existed
financial markets of the country: providing different new services of financing
processes for children, women and youth, it pays salary of different governmental
as well as governmental organization that are found in the country; it provides
unique currently for importers as well as other investors who are found in the
country either Ethiopia foreigners and other different services of the financial
environments to be processed.

 Weakness of the bank

The following were some weakness of the bank at which I observed in the
department of audit work load due to large member of users, quality of the service
by comparing the existed staffs of the banks size, existence of few staffs skill gaps
and;

 Awareness gap on strategy of the bank.

 Weak coordination of technical trainings.
 Knowledge and skill gap
 Weak integrations and streamlined supports among district branches and
processes
 Low supply and quality of office equipment and furniture.
 Weak focus on FCY earnings and hence a deteriorating performance in FCY
earnings.
 Weak follow up on condominium loans
 Opportunity of the Bank
During the life of the operation of financial environments of the country,
government gives good opportunity for privet banks .Using these chance the bank
tries to make difference in financial environments and introduce new technology.

 Treat of the bank

In the free market economy there are many privet banks growing day
to day. The Multinational bank is increasing day to day as the competitions
increasing in financial institution market. So, Tsehey bank should develop
different marketing strategy to attract the existing customer and new customer.
The Bank main income is from the investment in loan. As the Tsehey bank,
should minimize the default risk because to maintain the sustainable growth in
economy. If the bank fails in minimizing this risk they might suffer from
bankruptcy situation.

1.1. PROBLEMS OBSERVED THAT AFFECT THE BANK’S

CURRENT ACTIVITIES AND ITS CRITICAL ISSUES

1.2. SUGGESTED SOLUTIONS FOR THE PROBLEM

 CHAPTER TWO

ACTIVITY REPORT
2.1. BACKGROUND OF THE DEPARTMENT

Branch Manager

Two vice managers

Five Three ICT

Accountants professionals

Four Auditors Two Civil Six Customers

Engineers service staffs

2.1. MAJOR OBJECTIVE, MAJOR RESPONSIBILITY OF

THE DEPARTMENT

The main objective of the management department of the bank was to control
the all over financial environments which the bank performed its job activities
of finance in detail performance level and to control the existence of critical risk
factors in the financial environment flows of transactions to be processed in
detail standard of performance by the existed staffs of the bank.
MY RESPONSIBILITY AS THE MEMBER OF THE DEPARTMENT

As the member of the management department of the bank, I was properly

controlled and checked financial transaction activities to be flown in standard as
well as clam conditions of application of the existed job responsibilities which was
given by the bank to perform by me.

PROBLEMS ENCOUNTERED ON JOB AND THE REMEDIAL

During my staying period in the bank the following problems were occurred.

 Awareness gap on the strategy of the bank

 Weak coordination of technical training
 Knowledge and skill gap
 Weak integrations and streamlined supports among district branches and
processes.
 Low supply and quality of office equipment and furniture

2.4 PROBLEMS OF THE DEPARTMENT AND SUGGESTED SOLUTION

The above mentioned problems were observed in the bank and solutions in the
recommendation part of the study.

During my observation of the banks job performance to be effectively done for

each days applicability of the system to be effectively evaluated by the
management of the bank. And therefore, I put the following points as problems of
the case studies

 The effectiveness of job activities in the bank was lowered due to the existence
of few managerial implementation of the job activity to be processed and
evaluated by the bank’s top management team to be well practiced and applied
the existed job activity.
 The application of low level of transaction control existence in the bank. Due to

this the banks activity of performance of finance control to each sides of the
banks transactions flows and system of evaluation and practices implemented in
the lower performance applicability.
 There was less implementation of managerial roles to control the existed job activities to be
effectively practiced and done for the rate of fulfilling the banks daily mission statements to
be effectively done by the mangers.

Student’s evaluation on the Bank’s performance of the Job Activity

Evaluation of the bank’s performance

No Descriptions
Poor Satisfactory Good Very good
Role of managers to control
1 
the whole system
Managers skills to control
2 each activity of transaction 
flows
Effectiveness of the bank to
3 the existed market of the 
country
Applicability of cash control
4 
system of the bank
The skills standards of each
5 
staffs in the bank
The profitability condition of
6 
the bank’s financial activities
Effectiveness of the
7 managers to control each 
transactions
8 Rate of risk control by the 
 mangers of the bank
Application of strong
9 performance of business 
activities in the bank

Day 1: Observation Evaluation

CHAPTER THREE

2. ATTACHMENT EVALUATION
2.1. RATIONAL OF PRACTICAL ATTACHMENT