SERVICE MANUAL

CAPRI SERVICE MANUAL

Versions V1.0

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1 V1.0 First Edition 2020-11-02 Rock

1、Technical Specifications

Particular Remarks
Key Matrix For Flashing NA
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Chipset SM4250/SM6115
Android Version Android R
Frequency Octa Core 1.8GHz
GSM: B2/B3/B5/B8
Network Mode UMTS: B1/B2/B4/B5/B8
LTE: B1/B2/B3/B4/B5/B7/B8/B19/B28/B66/B40
ROM 64GB or 128GB
RAM 4GB
Internal SD Card memory NA
Expandable Memory 256G Byte
Factory mode code press Volume- & Power
Good Earpiece volume 32Ω± 15%
Good Loudspeaker volume 8Ω± 5%
Good MIC volume 2.2kΩ± 5%
Good Vibrator volume 30Ω± 5%

1: CAUTIONS
I. Upgrading & Servicing must be undertaken by qualified personnel only.
II. Ensure all work is carried out at an anti-static workstation and that an anti-static wrist strap is
worn.
III. Use only approved Tools & components as specified in the parts list.
IV. Ensure all components, modules, screws, and insulators are correctly re-fitted after servicing and
alignment
V. Ensure all cables and wires are repositioned correctly if Handset disassembled
VI. Electrostatic discharge can easily damage the sensitive components of electronic products.
Therefore, Service Centre must adhere the precautions which mentioned above.

2: service Details

Front camera failure:

Replace the rear camera
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Rear camera Flash LED

failure ：
Clear or Replace Headset failure:
This components Clean or replace the headset
jack.

Rear camera failure:

Replace the rear camera
NO Power failure:
Clear or Replace
NO Power failure:
Re- Assemble or Replace
Fingerprint failure:
Re-fasten the fingerprint FPC,
or replace the it.

RF cable ：
Damage caused by no signal,
signal strength, signal was
patchy.

Speaker failure:
Re-fasten the FPC, or replace Vibration failure:
Replace the motor or
subsidiary board.

Charging or USB port

detection failure: MIC and charge failure:
Replace the subsidiary board Clear or sloding or Replace
.

Receiver failure:
Replace the middle frame
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Speaker failure:
Replace the middle frame

Contents
1.Startup
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2.Display
3.Touch panel
4.Fingerprint
5.Proximity sensor
6.Charging
7.Front camera
8.Rear camera
9.WIFI
10.BT
11.GPS
12.SIM/SD Card
13.RF network
14.Receiver
15.Vibrator
16.Earphone
17.MIC
18.Speaker
19.overheat and Fast Power Consumption

1. Startup
Precautions:
1. For liquid damage to a phone, in order to prevent a second time damage to the PCBA and screen, it is
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necessary to disassemble the phone to dry the liquid on the PCBA and front cover, and then perform the
inspection.
2. Some customers do not report liquid damage when sending their phone for repair. If the water logging
is found, the PCBA goes mouldy, or the water-proofing label turns red after the device is disassembled. In
this case, the engineer shall take photos at once to prevent dispute with the customer.
3. Before disassembling the phone, check that the phone has not been disassembled or maintained

Side Key Side Key Battery

Pin connector

Error: Reference source not foundContents

2. Display
Precautions:
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1. For black screen failure, check whether the internal screen is damaged, the phone is deformed, or liquid
penetrates into the phone.

LCD
LCD&TP 2 IN 1
connector

Error: Reference source not found

Contents
3. Touch panel
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Precautions:
1. Check whether the phone is disassembled
2. If the screen does not respond accurately, it may be caused by running too many third-party apps at
the same time.

LCD&TP 2 IN TP/LCD
1 FPC
Connector

Error: Reference source not found

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4. Fingerprint
Precautions:
1. Check whether the phone is disassembled
2. If the fingerprint does not respond accurately, it may be caused by running too many third-party apps
at the same time.

Fingerprint Fingerprint connector

Error: Reference source not found

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Contents

5. Proximity Sensor
Precautions:
1. Check whether the phone is disassembled
2. If the proximity/light does not respond accurately, it may be caused by TP smudgy or cover

Proximity&light
sensor
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Error: Reference source not found

Contents

6. Charging
Precautions:
1. Note: Charging time (h) = Battery capacity x 1.1/Charging current (mA)
2. For slow charging progress, check that the charger or USB cable the customer uses is the standard one
that comes with the phone. The charging progress may also be slow with a standard USB cable because of
excessive internal resistance.
3. For incomplete charging, it is necessary to charge the phone for a long time to check whether the
battery level can reach 100%. Perform a cross-check by using the test charger and USB cable, as well as the
charger and USB cable used by the customer.
4. If a phone is rooted, the charging current will be small so that the charging is slow. Inform risks and tell
the user to update the system first.
5. A 5 V/1 A (1.5A) charger is preferred for charging the phone. When the battery level is 0, the charging
current is about 450 mA. After charging for some time, the charging current can be over 1 A.
6. Sometimes the battery is protected, you need Re-fasted the battery, then start charging.

USB
cable

Adapte
r

Battery
connector
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I/O
connector

Error: Reference source not found Contents

7. Front Camera
Precautions:
1. Check whether the phone is disassembled
2. Cannot touch camera lens when replace

Front Front camera

camera connector

Error: Reference source not found

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Contents

8. Rear Camera
Precautions:
1. Check whether the phone is disassembled
2. Cannot touch camera lens when replace

Rear camera
connector

Error: Reference source not found

Contents

Rear camera
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9. Wi-Fi
Precautions:
1. Wi-Fi failure is mostly caused by the PCBA hardware rather than system software.

Wi-Fi/BT/GPS Antenna
antenna Slot
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Error: Reference source not found

Contents

10. BT
Precautions:
The user claims that the phone cannot connect to a Bluetooth headset, car audio, band, or loudspeaker;
however, the phone can connect to our test device normally through Bluetooth. In this case, the failure is
mostly caused by wrong Bluetooth settings.

Wi-Fi/BT/GPS Antenna
antenna Slot
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Error: Reference source not found

Contents

11. GPS
Precautions:
1. Check with the customer whether the GPS failure only occurs recently. If yes, update the navigation app
and system to the latest version.
2. Network connection is required by GPS if there is no offline map on the phone. Thus, check with the
customer whether the network is normal (Wi-Fi or mobile data).
3. If the signal strength is not displayed, use a third-party app to view the signal.

Wi-Fi/BT/GPS Antenna
antenna Slot
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For the description of the GPS signal is

poor after entering the navigation, the
faulty device, compared with the same
machine type satellite searching strength
Error: Reference source not found

Contents
12. SIM/SD Card
Precautions:
1. Check whether the SIM card used by the customer is cut to size and whether the SIM card chip has
damages. If yes, recommend the customer to use a standard SIM card.
2. A faulty microSD card can also lead to microSD card detection failure, so it is necessary to check
whether the microSD card used by the customer works normally.
3. The customer may insert an incompatible card tray or a SIM card directly into the card holder and ask us
to take out the card or card tray. In this case, tell the customer that there are risks of damaging the card
holder or PCBA and the customer shall bear all risks, to prevent dispute.

SIM/SD Card
Connector
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Error: Reference source not found

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13. RF Network
Precautions:
1. Make sure that the SIM card is standard. Sometimes a damaged SIM card can also lead to weak signal.
2. If the signal is normal during the inspection, check whether the customer uses the phone in a building-
intensive area. If yes, tell the customer to move to a spacious area.

RF Coaxial
line

RF antenna
slot
RF Antenna
slot t
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RF antenna
RF antenna
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Compare the
signal with that of
a normal phone.

Error: Reference source not found

Contents

14. Receiver
Precautions:
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1. For noises in the receiver, perform the test for several times, and if the noises do not recur, tell the
customer that this issue may occur when the other party has a poor signal.

Receiver

Receiver Error: Reference source not found

Slot

Contents
15. Vibrator
Precautions:
Check whether the phone is silent mode for customer setting.

LCD FPC
Connector
Vibrator
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Main pcba
Main FPC

Error: Reference source not found

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16. Earphone
Precautions:
Check whether liquid penetrates into the phone

Earphone Earphone
connector
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Error: Reference source not found

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17. MIC
Precautions:
1. Noises and low sound volume: There are noises and the sound volume is low during a phone call or a
chat with a third-party app.
2. No sound from the primary microphone: The other party cannot hear anything during a phone call when
the phone is in handset mode, but the call turns normal in handsfree or headset mode. The phone fails to
record.
3. No sound from the secondary microphone: The other party cannot hear anything during a call when the
phone is in handsfree mode.

Earphone
MIC
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Main FPC
Connector

MIC

Error: Reference source not found

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18. Speaker
Precautions:
1. For noises in the receiver, perform the test for several times, and if the noises do not recur, tell the
customer that this issue may occur when the other party has a poor signal.
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Speaker

Main FPC
connector

SPK Slot

Error: Reference source not found

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Contents

19. Overheat and Fast Power Consumption

Precautions:
1. For battery inspection, currently the only way is to measure the impedance of the BSI and ground ends.
Normally the impedance is 8-10 KOhm, and if the value deviation is too large, the battery is faulty.
2. If the phone hardware is normal, tell the customer to close power-intensive apps (such as GPS) and apps
running in the background in a timely manner.
3. For a phone used for over a year, in consideration of the limited battery life, tell the customer to use a
new battery even if the hardware is normal.

Measure the resistance between

ground and middle point
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Error: Reference source not found

Contents

Thanks