Alisar Project

Project Charter: [Sauce and Spoon Tablet at order
project]
DATE: [18/11/2021]
Project Summary
A pilot rollout of tabletop menu tablets at the bar area of two of our restaurant
locations, Sauce & Spoon North and Sauce & Spoon Downtown. Use the menu
tablets to improve customer satisfaction and reduce table turndown time. This will lead
to speed-up delivery aligning with our vision
Project Goals
 Decrease average table turn time by approximately 30 minutes by the end of the second
quarter (Q2), resulting in decreased customer wait time.
 Implement menu tablets by the start of Q2.
 Increase appetizer sales by the end of Q2.
 Increase average check total to $75 by selling more appetizers and beverages by the end
of Q2, resulting in increased profits
 Reduce food waste by 25% by the end of Q2
 Increase product mix. Selecting tablets that can promote specific items and offer coupons
should help the team achieve this goal.
 Reduce the number of negative customer reviews. Many recent negative reviews relate to
a “delay in service.” The tablets will speed up service, which could help resolve this issue.
 Decrease employee burnout and turnover. The supporting materials discuss employee
burnout and high turnover rates. The tablets will reduce strain on the restaurant staff,
which could help resolve these issues.
 Increase daily guest counts by 10%
Deliverables
● Clear data points to track metrics. Collecting data is a core deliverable for this project. The
tablets will track table turn time and ordering trends that Sauce & Spoon can use to ensure
success.
● A plan to train the staff on the new system. A training program is a core deliverable that
will help the staff adapt to the change.
● Tablets installed in the bar area of two restaurant locations. The team needs to install the
tablets to start the pilot program, making this a core project deliverable.
● Hire new kitchen staff as bussers, cooks etc.
● Updated Website and software with all the details.
● New appetizers and beverages menu to be designed.
● New coupons to be introduces.
● Deliver new system by the second quarter
Scope and Exclusion
In-Scope:
● Orders sent back, not to be readjusted
● Hiring more kitchen staff
● Buying tablets that serve the deliverables
● Training material for new system
● Metrics to identify a reduction in comp meals for orders through tablet usage
● Metrics to identify Employee satisfaction
Out-of-Scope:
● Changing Policy
● decreasing guest wait time
● Training staff outside of the pilot program
● Implementation of tabletop menu at other restaurants
Benefits & Costs
Benefits:
 The tablet rollout might include its potential to speed up service and increase
sales by an estimated percent.
 The tablets will provide the restaurant with clear data points on customer
ordering and an integrated point-of-sale system to help guide decision-making in
the future.
 Customer-satisfaction, profits and sales
 Increasing our average daily guest counts
 Decrease in table turn around time
 Increase in Product mix
 Increase in avg customer spend
Costs:
● Total cost is $50,550.
● Training material and fees is $10,000
● Hardware and Software implementation across locations is $ 30,000.
● Maintenance cost (IT fees through EOY) is $ 5,000.
● Updated Website and menu design is $ 5,000
● Other customization fees is $550.
Appendix:
 Misalignment in decreasing guest wait time. It is a tough-to-measure metric as it

depends on lots of ifs. Didn’t consider it in favor of the table turn time goal,
which is more specific.
 Misalignment in the increase in appetiser sales evenly across branches. With
varied demand, assigned different values for each branch.
 Misalignment in returning policy for comp meals. Will consider this in the
operation project and will not be a part of the Tablet rollout project.
 Misalignment in relocating payroll to kitchen staff. We can monitor it and revisit
it by end of June
 Misalignment in measuring improving employee satisfaction. Work with Carter
to find a way to work it into the plan and provide specific metrics

Alisar Project

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Alisar Project

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Project Charter: [Sauce and Spoon Tablet at order

Scope and Exclusion

Benefits & Costs

 Misalignment in decreasing guest wait time. It is a tough-to-measure metric as it

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