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    3.1.1 Take Orders of Guests

    Uploaded by

    Darvin San Pedro
    The document provides guidance on how to take food orders from guests in restaurants and coffee shops. It outlines 8 steps: 1) greet the table and ask about buffet or a la carte, 2) inform guests about buffet process, 3) ask if guests are ready to order or come back later, 4) ask questions to determine complete orders, 5) explain portion sizes and menu items, 6) describe cooking methods and flavors, 7) make recommendations based on guest preferences, and 8) mention preparation times and confirm the order. The goal is to ensure guests' orders are taken correctly and they have all necessary information to make selections.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    3.1.1 Take Orders of Guests

    Uploaded by

    Darvin San Pedro
    109 views4 pages
    The document provides guidance on how to take food orders from guests in restaurants and coffee shops. It outlines 8 steps: 1) greet the table and ask about buffet or a la carte, 2) inform guests about buffet process, 3) ask if guests are ready to order or come back later, 4) ask questions to determine complete orders, 5) explain portion sizes and menu items, 6) describe cooking methods and flavors, 7) make recommendations based on guest preferences, and 8) mention preparation times and confirm the order. The goal is to ensure guests' orders are taken correctly and they have all necessary information to make selections.

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    3.1.1 Take orders of guests

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    The document provides guidance on how to take food orders from guests in restaurants and coffee shops. It outlines 8 steps: 1) greet the table and ask about buffet or a la carte, 2) inform guests about buffet process, 3) ask if guests are ready to order or come back later, 4) ask questions to determine complete orders, 5) explain portion sizes and menu items, 6) describe cooking methods and flavors, 7) make recommendations based on guest preferences, and 8) mention preparation times and confirm the order. The goal is to ensure guests' orders are taken correctly and they have all necessary information to make selections.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    109 views4 pages

    3.1.1 Take Orders of Guests

    Uploaded by

    Darvin San Pedro
    The document provides guidance on how to take food orders from guests in restaurants and coffee shops. It outlines 8 steps: 1) greet the table and ask about buffet or a la carte, 2) inform guests about buffet process, 3) ask if guests are ready to order or come back later, 4) ask questions to determine complete orders, 5) explain portion sizes and menu items, 6) describe cooking methods and flavors, 7) make recommendations based on guest preferences, and 8) mention preparation times and confirm the order. The goal is to ensure guests' orders are taken correctly and they have all necessary information to make selections.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    INFORMATION SHEET 3.

    1-1
    Take orders of guests

    Learning Objectives:
    After reading this Information Sheet, you should be able to:

    1. Take orders of guests

    How to Take  Food Order in Restaurants / Coffee shops


    Servers should offer the guests a beverage at all meal periods on the first
    approach to the table.

    At breakfast, server offers orange juice, at lunch server offers bottled water
    and at dinner server offers wine.

    At dinner, bottled water is offered to the table before leaving with the
    main course orders. 

    All servers should be trained so that they are knowledgeable of and able to
    explain the entire menu and also are capable to make recommendations to
    guests.

    1) After welcoming and seating the guests  return to the table to


    take the order. Ask the below questions.

    Would you like to have the buffet or a la carte?

    2) In case the guest opt for Buffet then inform guest to start serving
    themself from the buffet.

    "Please start serving yourself from the buffet, when you’re ready."

    3) In Case guest opts for A la carte then ask the host below
    question:

    "Would you like to place your order now?"

    If the guest is not ready to place the order.

     "I’m sorry, Mr. Wilson (Try to use guest name at all times). I will come
    back for your order when you’re ready to order."

    In case the guest calls you first to place the order, respond with:
     Yes,  Mr. Wilson /  Certainly, Mr. Wilson. What would you like to start
    with?

    4) Ask for more information from the guest.

     What would you like to start with Mr. Wilson?

     And to follow?

     And for you, (Mrs. Wilson)?

    Provide Options : 

     Would you prefer  with cheese  or without cheese?

     How would you like your (name of meat) cooked?

     What kind of (bread / sauce) would you like?

    5) Explain different portion sizes to the guests and assist with menu
    selection.

     This set (lunch / dinner) is for a minimum of (2) people.

     This Large Pizza is enough for (3) people.

    6) Explaining dishes,  method of cooking and degree of flavor to the


    guests:

    Methods of cooking:

     Pan fried / Stir Fried / Deep Fried

     Boiled  / smoked  / poached / Steamed 

     "Pork Shoulder is braised with Apples and then served with Cheesy


    Grits."

     "It's Marinated in Garlic, Lemon, Oregano and comes with Greek


    Salad."

    Degree of flavour:

     Quite (mild)  /  Extra (spicy)  /  Very (hot)


     Rich / Creamy / Sweet / Thick / Sour

     "It's a Rich and Creamy Tomato Basil Soup"

     "The Chicken Curry is extra spicy"

     "It’s a kind of (fish soup)."

     "It is stuffed chicken with spinach and feta"

    7) Finding out what a guest likes and making suggestions and


    recommendations accordingly:

     Would you care for something (light / spicy / mild)?

     Would you prefer a snack or a meal ?

     May I suggest our speciality of the day? Today we’re featuring


    (Roast lamb studded with rosemary & garlic). 

     Our Chef’s speciality today is (Pomegranate Chicken).

    7) Saying something positive about the food:

     It's very popular / It's delicious / It's very tasty. 

     I’m sure you will enjoy it.

     "May I recommend the 'Chicken Hot and Sour Soup'? It's a (spicy
    sweet and sour soup with Chinese fungi and Chicken). It’s very tasty."

     "Perhaps you'd like to try the Chicken Tikka. It's small pieces of
    boneless chicken baked using skewers in a clay oven and It's very
    popular."

    8) Mention the food preparation time and finishing order-process.

     It takes about (25) minutes to prepare this dish. 

     Breakfast course is delivered within 10 minutes of ordering. 

     Lunch course is delivered within 12 minutes of ordering.

     Dinner main course is delivered within 20 minutes of ordering.


     Finishing the order-taking process

     May I repeat your order?

     Is there anything else I can bring you?

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