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    Theartofordertaking 141003112339 Phpapp02

    Uploaded by

    Alfredo Sosa
    This document provides step-by-step instructions for taking food orders in a restaurant. It outlines 6 key steps: 1) observe guests to know when they are ready to order, 2) approach with a smile and greeting, 3) suggest menu items and specials, 4) take the order sequentially while noting details, 5) repeat the order back clearly, and 6) inform guests of the timeline for their order to be ready. Additional tips are given such as addressing guests by name, using suggestive selling techniques, and confirming order details.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Theartofordertaking 141003112339 Phpapp02

    Uploaded by

    Alfredo Sosa
    37 views10 pages
    This document provides step-by-step instructions for taking food orders in a restaurant. It outlines 6 key steps: 1) observe guests to know when they are ready to order, 2) approach with a smile and greeting, 3) suggest menu items and specials, 4) take the order sequentially while noting details, 5) repeat the order back clearly, and 6) inform guests of the timeline for their order to be ready. Additional tips are given such as addressing guests by name, using suggestive selling techniques, and confirming order details.

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    This document provides step-by-step instructions for taking food orders in a restaurant. It outlines 6 key steps: 1) observe guests to know when they are ready to order, 2) approach with a smile and greeting, 3) suggest menu items and specials, 4) take the order sequentially while noting details, 5) repeat the order back clearly, and 6) inform guests of the timeline for their order to be ready. Additional tips are given such as addressing guests by name, using suggestive selling techniques, and confirming order details.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    37 views10 pages

    Theartofordertaking 141003112339 Phpapp02

    Uploaded by

    Alfredo Sosa
    This document provides step-by-step instructions for taking food orders in a restaurant. It outlines 6 key steps: 1) observe guests to know when they are ready to order, 2) approach with a smile and greeting, 3) suggest menu items and specials, 4) take the order sequentially while noting details, 5) repeat the order back clearly, and 6) inform guests of the timeline for their order to be ready. Additional tips are given such as addressing guests by name, using suggestive selling techniques, and confirming order details.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 10

     As you know Order taking is a skillful art for any

    waiter. After proper greeting and seating a waiter


    needs to wait for the guest to take order.

     Today, we will learn how to take food order in


    restaurant through step by step instruction.
     Step-1: Observe your guest :

     Be observant and use proper timing


     Smile, make eye contact and try to anticipate when
    the guest is ready to order e.g. when a guest closed
    the menu or look around, that is an indication that
    he/she is ready to order
     Step-2: Approach to the table :

     Approach the guest table with a smile and maintain


    eye contact by saying:

     Excuse me Mr./Mrs./Ms… or Sir/Madam, may I take


    your order please
     Step-3: Suggestive selling :
     Recommend your buffet to the guest by saying: May I
    suggest our (according to the meal period):
     lunch buffet which consist of ….. dinner buffet which
    consist of….
     If the guest prefers to order from the a la carte menu,
    advise the guest of our daily specials or other promotion
    Offer further suggestions accordingly by saying:
     Excuse me Mr./Mrs./Ms…. or Sir/Madam, would you like
    to have an appetizer to start with, may I suggest our ….
    Or
     Today’s bar special is _______________(name of a
    cocktail/ mocktail).”/ Shall I bring you an iced tea or
    a mocktail to start with?
     Step-4: Take the Order :
     During the ordering process, note down the number
    of guests and items ordered in a sequential order
    corresponding to the seats on your order pad
     Take order from the lady first follow by an older
    gentleman or a guest and the host last
    All order takers to approach table with KOT Pad for taking orders.
    KOT (Kitchen Order
    Ticket)
    1. SL No. 31672 (ref Picture)
    2. Table No
    3. Cover – Total No. of Guest
    4. Time
    5. Date
    6. Quantity
    7. Item
    8. Cover No- from the kitchen entrance Cover
    No 1, then 2, 3, 4…. anti clock wise.
    Step-5: Repeat the Order
    :
     After all the guests has ordered, repeat the order
    back (from the order pad) to the guests by saying
    ( in a clear, confident and polite manner): Excuse me
    Mr./Mrs./Ms…. or Sir/Madam, may I repeat your
    order please, they are…
     Step-6: Inform the timeline
     Step-7: Before leaving the table :

     When guest has acknowledge the order, thank


    guest politely and collect all menu
     Tips:

     Confirm with the guests if they would prefer to be served course by course or all
    the dishes at the same time (For guests who has ordered more than one dish or have
    different numbers of dishes)
     Refer to the menu to identify the items that can be prepared with different
    methods or served with different sauces, etc. Ask the guest what they would prefer
     Always approach guest in a friendly and courteous manner

     Speak with a clear and confident tone

     Address guest by their name where possible

     All order takers to approach table with KOT Pad for taking orders.

     Please listen to guest attentively when he is placing the order.


     If you feel order requires change as guest has ordered for wrong combination,
    please suggest guest by using phrase, “ May I suggest you to ……….”
     Once you’ve taken the order, please repeat the order with request/ instruction
    given by guest. ( Sir, you’ve asked for Mix Vegetables in hot garlic sauce, but you don’t
    require mushroom in same. Or Sir you’ve asked for Chicken steaks with more
    vegetables, and you won’t require potatoes to be served with same.).
     While repeating order, please make sure that you are audible and guest is paying
    attention to you.

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