For COC 1

Data Gathering Instrument for Trainee’s Characteristics

Please answer the following instrument according to the

characteristics described below. Underline the answer of your choice that
best describes you as a learner. Blank spaces are provided for some data
that need your response.
Characteristics of learners
Language, Average grade in: Average grade in:
literacy and
English Math
numeracy
(LL&N) a. 95 and above a. 95 and above
b. 90 to 94 b. 90 to 94
c. 85 to 89 c. 85 to 89
d. 80 to 84 d. 80 to 84
e. 75 to 79 e. 75 to 79
Cultural and Ethnicity/culture:
language
a. Ifugao
background
b. Igorot
c. Ibanag
d. Gaddang
e. Muslim
f. Ibaloy
g. Others (please specify) Kapampangan
Education & Highest Educational Attainment:
general
a.High School Level
knowledge
b. High School Graduate
c. College Level
d. College Graduate
e. with units in Master‘s degree
f. Masteral Graduate
g. With units in Doctoral Level
h. Doctoral Graduate

Characteristics of learners
Sex a. Male
b. Female
Age Your age: ___
Physical ability 1. Disabilities (if any)_____________________
2. Existing Health Conditions (Existing illness if any)
 a. None
b. Asthma
c. Heart disease
d. Anemia
e. Hypertension
f. Diabetes
g. Others (please specify) N/A
Previous experience course Certificates
with the topic a. ________________
b. ________________
c. ________________
d. ________________
Number of years as a competency trainer N/A
Previous learning List down trainings related to course
experience On-The-Job Training at Pizza Hut
On-The-Job Training at Grace Crown Hotel
___________________________
Training Level National Certificates acquired and NC level
completed Housekeeping NC II
Events Management Services NC III
Special courses Other courses related to course
a. Units in education
b. Master‘s degree units in education
c. Others (please specify) _________________________
Learning styles a.Visual - The visual learner takes mental pictures of
information given, so in order for this kind of learner
to retain information, oral or written, presentations of
new information must contain diagrams and
drawings, preferably in color. The visual learner can't
concentrate
Characteristics of learners
with a lot of activity around him and will focus better
and learn faster in a quiet study environment.
b. Kinesthetic - described as the students in the
classroom, who have problems sitting still and who
often bounce their legs while tapping their fingers on
the desks. They are often referred to as hyperactive
students with concentration issues.
c. Auditory- a learner who has the ability to
remember speeches and lectures in detail but has a
hard time with written text. Having to read long texts is
pointless and will not be retained by the auditory
learner unless it is read aloud.
d. Activist - Learns by having a go
e. Reflector - Learns most from activities where
they can watch, listen and then review what has
happened.
 f. Theorist - Learns most when ideas are linked to
existing theories and concepts.
g. Pragmatist - Learns most from learning activities
that are directly relevant to their situation.
Other needs a. Financially challenged
b. Working student
c. Solo parent
d. Others (please specify)
___________________________

SELF-ASSESSMENT CHECK
Instructions: This Self-Check Instrument will give the trainer necessary
data or information which is essential in planning training sessions. Please
check the appropriate box of your answer to the questions below.

CORE COMPETENCIES
CAN I…? YES NO
1. Prepare the dining room/restaurant area
LO1 Take table reservations
LO2 Prepare service stations and equipment
LO3 Set up the tables in the dining area
LO4 Set the mood/ambiance of the dining area
2. Welcome guests and take food and beverage orders
LO1 Welcome and greet guests
LO2 Seat the guests
LO3 Take food and beverage orders
LO4 Liaise between kitchen and service areas
3. Promote food and beverage products
LO1 Know the product
LO2 Undertake suggestive selling
LO3 Carry out upselling strategies
4. Provide food and beverage services to guests
LO1 Serve food orders
LO2 Assist the diners
LO3 Perform banquet or catering food service
LO4 Serve Beverage Orders
LO5 Process payments and receipts
LO6 Conclude food service and close down dining area
LO7 Manage intoxicated persons
5. PROVIDE ROOM SERVICE
LO1 Take and process room service orders
LO2 Set up trays and trolleys
LO3 Present and serve food and beverage orders to guests
LO4 Present room service account
LO5 Clear away room service equipment
6. Receive and handle guest concerns
LO1 Listen to the complaint
LO2 Apologize to the guest
LO3 Take proper action on the complaint
LO4 Record complaint
PRE-TEST

Name: ______________________ Date: ___________________ Score: _________

GENERAL DIRECTIONS:
Read the statements/questions carefully. Choose the CORRECT answer.

1. A small room or closet in which food, dishes, and utensils are kept.
a. Closet
b. Pantry
c. Bathroom
d. Restroom

2. It is a kind of service by a hotel or other accommodation establishment

that enables quests to choose menu items and have it delivered to their
rooms.
a. Room Service
b. Tray Service
c. Buffet Service
d. Self Service

3. A vehicle used to convey food in the guestroom.

a. Car
b. Bus
c. Trolley
d. Tricycle

4. A document or label listing the contents of a package or delivery.

a. Water bill
b. Order Docket
c. Electric bill
d. Menu

5. The maximum time for the delivery of food.

a. ½ hour
b. 1hour
c. 1 ½ hours
d. 2 hours
 JOB SHEET 5.1-1
TITLE:
Take and Process Room Service Orders
Performance Objective:Given the tools equipment and materials you
should be able to take and process room service.
Supplies/Materials:
Order docket, pen, folded napkin, cup and saucer, sugar & cream, tray,
chinaware, glassware and silverware.
Equipment:
Telephone and Trolley
Procedure:
1. Answer the Phone Promptly
2. Get the Details of the Guest
3. Take the Orders of the Guest
4. Do Suggestive Selling
5.Repeat Orders
6. Billing The Guest
7. Give The Time of Delivery
8. End Telephone Conversation
9.Set Up Room Service Cart/Trolley
10.Deliver the Food on the Guest Room
11.Ask Permission to Come in Set Up the Order
12.Offer Additional Service
13.Present The Bill
14.Buss Out Soiled Dishes
15.Bid The Guest Goodbye
Assessment Method:
Demonstration
 PERFORMANCE CRITERIA CHECKLIST 5.1-1
CRITERIA YES NO
Did you . . .
1. Greet the guest?
2. Take orders?
3. Do suggestive selling?
4. Repeat the orders?
5. Settle the bill?
6. Deliver the food?
7. Set the food?
8. Offer additional service?
9. Clear soiled dishes?
10. Bid goodbye?
11. Finish the task within two hours?

Satisfactory Not
satisfactory
Trainee’s Signature Date

Trainer’s Signature Date

EVALUATION FORM
Dear Trainees:
The following questionnaire is designed to evaluate the effectiveness of the
Supervised Industry Training (SIT) or On the Job Training (OJT) you had with
the Industry Partners of Pampanga Federation Technical Institutions (PAFTI)
Inc. Please check (√) the appropriate box corresponding to your rating for each
question asked. The results of this evaluation shall serve as a basis for
improving the design and management of the SIT/OJT to maximize the benefits
of the said Program. Thank you for your cooperation.
Legend:
5 – Outstanding
4 – Very Good/ Very Satisfactory
3 – Good/Adequate
2 – Fair/ Satisfactory
1 – Poor/Unsatisfactory
NA – not applicable

Rater B
Item Question Ratings
No.
INSTITUTIONAL EVALUATION 1 2 3 4 5 NA
Has Pampanga Federation Technical Institutions
(PAFTI) Inc.conducted an orientation about the
1
SIT/OJT program, the requirements and
preparations needed and its expectations?
Has Pampanga Federation Technical Institutions
(PAFTI) Inc.the provided the necessary assistance
2
such as referrals or recommendations in finding the
company for your OJT?
Has Pampanga Federation Technical Institutions
(PAFTI) Inc. showed coordination with the industry
3
partner in the design and supervision of your
SIT/OJT?
Has your in-school training adequate to undertake
4
Industry partner assignment and its challenges?
Has Pampanga Federation Technical Institutions
5
(PAFTI) Inc. monitored your progress in the industry?
Has the supervision been effective in achieving your
6 OJT objectives and providing feedbacks when
necessary?
Did Pampanga Federation Technical Institutions
7 (PAFTI) Inc. conduct assessment of your SIT/OJT
program upon completion?
Were you provided with the results of the Industry
8 and Pampanga Federation Technical Institutions
(PAFTI) Inc. assessment of your OJT?
Comments/Suggestions
 Certificate of Completion
This is to certi fy that
_________________
________
Has successfully completed the training in
Food and Beverage Services NC II

Date Signature
COC 2
 SPECIFIC INSTRUCTION FOR CANDIDATES
QUALIFICATION HousekeepingNCII
TITLE OF PERFORMANCE C
BASED ASSESSMENT
UNIT OF COMPETENCY

General Instruction:

Give the necessary equipment, tools and materials you must

prepare to provide room service to the guest following the industry
required standards within two hours.

Specific Instructions:
 Lift
 for preparation.

Assessment Method:

Demonstration
Oral Questioning
Reference No.

SELF-ASSESSMENT GUIDE

Qualification: FOOD AND BEVERAGE SERVICES NC II

• Prepare
•
Units of Competencies
covered :

Instruction:
Read each question and check the appropriate column to indicate your answer.

Provide Room Service

 Answer telephone call promptly and courteously in accordance

with customer service standards *

 Check and use guests’ name throughout the interaction

 Clarify, repeat and check details of orders with guests for accuracy

 Use suggestive selling techniques

 Advise guests approximate time of delivery*

 Record and check room food orders with relevant information in

accordance with establishment policy and procedures
 Interpret accurately room service orders received from doorknob
dockets*
 Transfer order promptly and relayed to appropriate location for
preparation
 Prepare room service equipment and supplies in accordance with
establishment procedures
 Set up trays and trolleys keeping in mind balance, safety and
attractiveness*

 Set up Room service trays or trolleys according to the food and

beverage ordered*

 Check order before leaving the kitchen for delivery

 Cover food items during transportation to the room*

 Verify guest’s name on the bill before announcing the staff’s
presence outside the door*
 Greet guests politely in accordance with the establishment’s
service procedures*

 Ask guests where they want the tray or trolley positioned*

 Deliver food order on time desired by the guest

 Check guests’ accounts for accuracy and presented in accordance

with establishment procedures*
 Acknowledge and then present to the cashier cash payments for
processing in accordance with establishment guidelines

 Ask guests to sign for charge accounts*

 Explain procedure to take away the tray or trolley when the guests
have finished their meal*
 Check and clear floors in accordance with establishment policy and
guidelines *
 Clear dirty trays in accordance with the establishment’s procedure

 Clean trays and trolleys and returned to the room service area*
 Technical Education and Skills Development Authority

ASSESSMENT AND CERTIFICATION PROGRAM

ATTENDANCE SHEET

HOUSEKEEPING NCII

Name of Competency GPSAT

Assessment Center:
September 9, 2022
Date of Assessment:
No. CANDIDATE’S NAME Reference Number: Signature Assessment Results
1. CHERRY ROSE DIWA FBS220803111000001
2. MARILOU MANALOTO FBS220303111000002
3. xxxxxxxxxxxxxxx
4.
5.
6.
7.
8.
9.
10.
Assessor:
TESDA Representative:
AMELIA B. REGIDA
Signature over Printed Name MR. RICHMOND M.BALLANO
Signature over Printed Name
Accreditation Number: HSK 111-222

AC Manager:

MS. JUDY C. PADUA

Signature over Printed Name
Reference No. FBS 2 2 0 8 0 3 1 1 1 0 0 0 0 0 1
Q alpha Year Region Province AC number Number series
code series
To be filled out by the Competency Assessor

Competency Assessment Results Summary (cars)- TESDA copy

Candidate Name: Cherry Rose G. Diwa
Assessor Name Amelia B. Regida
Title of Qualification Cluster of HOUSEKEEPING NCII
Units of Competency
Assessment Center GPSAT Date of Assessment September 09, 2022
The performance of the candidate in the following unit(s) of Satisfactory Not Satisfactory
competency and corresponding assessment methods
Unit of Competency Assessment Method
Provide Room Service Demonstration /
Oral Questioning /

Note: Satisfactory Performance shall only be given to candidate who demonstrated successfully all the
competencies identified in the above-named Qualification/cluster of Units of Competency

Recommendation For issuance of NC/COC For submission of additional For re-assessment

/
Title/s of COC, if full qualification is requirements (pls. specify)
not met) Specify:________________ HSK COC4 – LAUNDRY
_______________________ LINEN AND GUEST
CLOTHES
_______________________________
Did the candidate overall performance meet the required evidences/standards? Yes
No
OVERALL EVALUATION Competent Not Yet Competent
General Comments (Strengths/Improvements needed]

Candidate signature Date: September 09, 2022

Assessor’s signature Date: September 09, 2022
Name & signature of AC Manager Date: September 09, 2022

CANDIDATE’S COPY (Please present this form when you claim your NC/COC PICTURE FOR
Reference No HSK 2 2 0 8 0 3 1 1 1 0 0 0 0 0 1 NC
Name of candidate: CHERRY ROSE DIWA Date issued: September 09, 2022 (to be put in a
Title of HOUSEKEEPING NCII packet)
Qualification/Cluster of (Do not staple or
Unit of Competency paste)
Name of Assessment GPSAT Date of Assessment September 09, 2022
Center
Assessment Results: Competent n Not Yet Competent

Recommendation For issuance of NC/COC For submission of For re-assessment

Title/s of COC, if full qualification is not additional (pls. specify)
met) Requirements: Specify: HSK COC5 – Laundry
Specify:________________ Linen And Guest
Cloithes

Assessed by: Attested by:

Amelia B. Regida RICHMOND M.
BALLANO
Assessment Center
Manager
Date: September 09, 2022 September 09, 2022
Reference No. FBS 2 2 0 3 0 3 1 1 1 0 0 0 0 0 2
Q alpha Year Region Province AC number Number series
code series
To be filled out by the Competency Assessor

Competency Assessment Results Summary (cars)- TESDA copy

Candidate Name: Marilou D, Manaloto
Assessor Name Amelia B. Regida
Title of Qualification Cluster of Housekeeping NCII
Units of Competency
Assessment Center GPSAT Date of Assessment September 10, 2022
The performance of the candidate in the following unit(s) of Satisfactory Not Satisfactory
competency and corresponding assessment methods
Unit of Competency Assessment Method
Provide Room Service Demonstration /
Oral Questioning /

Note: Satisfactory Performance shall only be given to candidate who demonstrated successfully all the
competencies identified in the above-named Qualification/cluster of Units of Competency

Recommendation For issuance of NC/COC For submission of additional For re-assessment

/
Title/s of COC, if full qualification requirements (pls. specify)
is not met) Specify:________________
_______________________
Housekeeping NC II
COC 5 – Laundry Linen And Guest
Clothes
Did the candidate overall performance meet the required evidences/standards? Yes No
OVERALL EVALUATION Competent Not Yet Competent
General Comments (Strengths/Improvements needed]
The candidate demonstrate well and she was able to answer the question.

Candidate signature Date: September 09, 2022

Assessor’s signature Date: September 09, 2022
Name & signature of AC Manager Date: September 09, 2022

CANDIDATE’S COPY (Please present this form when you claim your NC/COC PICTURE FOR
Reference No FBS 2 2 0 8 0 3 1 1 1 0 0 0 0 0 2 NC
Name of Marilou D. Manaloto Date issued: September 09, 2022 (to be put in a
candidate: packet)
Title of Food and Beverage Services NCII (Do not staple or
Qualification/Cluster of paste)
Unit of Competency
Name of Assessment GPSAT Date of Assessment September 09, 2022
Center
Assessment Competent n Not Yet Competent
Results:
Recommendation For issuance of NC/COC For submission of For re-assessment
Title/s of COC, if full qualification is not additional (pls. specify)
met) Requirements: Specify:
Housekeeping NC II Specify:________________
COC 5 – Laundry Linen And Guest
Clothes
Assessed by: Attested by:
Amelia B. Regida RICHMOND M.
BALLANO
 Assessment Center
Manager
Date: September 09, 2022 September 09, 2022

RATING SHEET FOR DEMONSTRATION/OBSERVATION WITH ORAL QUESTIONING

Candidate’s Name Cherry Rose G. Diwa

Assessor’s Name Amelia B.Regida
Qualification Housekeeping NCII
Units of Competency Laundry Linen and Guest Clothes

Date of Assessment September 09, 2022

Part I. Instruction: Put check (/) mark on the appropriate column. Write your observation/comments on the
Remarks column
During the demonstration did the Assessment Satisfactory Not Remarks
candidate Method Satisfactory
Demonstration / Did not
Oral Questioning / Did answer the
given questions

The candidate’s demonstration was: Satisfactory Not Satisfactory

Feedback to candidate: She wa nervous and missed some of the steps.

The candidate overall performance: Satisfactory Not Satisfactory

Candidate’s signature Date: September 09, 2022

Assessor’s signature Date: September 09, 2022

for Oral Questioning

Questions Yes No Remarks

How? / She didn’t answer
How? / She didn’t answer

Feedback to candidate:
During the oral questioning the candidate didn’t answer the questions.

The candidate overall performance: Satisfactory Not Satisfactory

Candidate’s signature Date: September 09, 2022

Assessor’s signature Date: September 09, 2022

RATING SHEET FOR DEMONSTRATION/OBSERVATION WITH ORAL QUESTIONING

Candidate’s Name Marilou D.Manaloto

Assessor’s Name Amelia B. Regida
Qualification Housekeeping NCII
Units of Competency Laundry , Linen and Guest Clothes

Date of Assessment September 09, 2022

Part I. Instruction: Put check (/) mark on the appropriate column. Write your observation/comments on the
Remarks column
During the demonstration did the Assessment Satisfactory Not Remarks
candidate Method Satisfactory
Laundry Linen and Guest Clothes Demonstration / The candidate
performed well
Oral Questioning / She answered all
of the questions

The candidate’s demonstration was: Satisfactory Not Satisfactory

Feedback to candidate:
She demonstrated the identified competency

The candidate overall performance: Satisfactory Not Satisfactory

Candidate’s signature Date: September 09, 2022

Assessor’s signature Date: September 09, 2022

for Oral Questioning

Questions Yes No Remarks

How? / Competently
answered the
question
How? / Competently
answered the
question

Feedback to candidate:
During the oral questioning the candidate competently answered the question.

The candidate overall performance: Satisfactory Not Satisfactory

Candidate’s signature Date: September 10, 2022

Assessor’s signature Date: September 10, 2022