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Galaxy 300 and

Galaxy 300i
10-40 kVA 380/400/415 V
Operation

07/2016

www.schneider-electric.com
Legal Information
The Schneider Electric brand and any registered trademarks of Schneider Electric
Industries SAS referred to in this guide are the sole property of Schneider Electric
SA and its subsidiaries. They may not be used for any purpose without the owner's
permission, given in writing. This guide and its content are protected, within the
meaning of the French intellectual property code (Code de la propriété
intellectuelle français, referred to hereafter as "the Code"), under the laws of
copyright covering texts, drawings and models, as well as by trademark law. You
agree not to reproduce, other than for your own personal, noncommercial use as
defined in the Code, all or part of this guide on any medium whatsoever without
Schneider Electric's permission, given in writing. You also agree not to establish
any hypertext links to this guide or its content. Schneider Electric does not grant
any right or license for the personal and noncommercial use of the guide or its
content, except for a non-exclusive license to consult it on an "as is" basis, at your
own risk. All other rights are reserved.
Electrical equipment should be installed, operated, serviced, and maintained only
by qualified personnel. No responsibility is assumed by Schneider Electric for any
consequences arising out of the use of this material.
As standards, specifications, and designs change from time to time, please ask for
confirmation of the information given in this publication.
10-40 kVA 380/400/415 V

Table of Contents
Important Safety Instructions — SAVE THESE
INSTRUCTIONS .........................................................................................5
Safety Precautions .....................................................................................6
Overview ......................................................................................................7
Display Interface.........................................................................................7
LEDs ...................................................................................................7
Display Screen, Navigation Keys, and the ON/OFF Buttons .....................8
Default Screen......................................................................................8
Screen Saver .......................................................................................8
UPS Breakers ............................................................................................9
UPS with Internal Batteries ....................................................................9
UPS with Internal Batteries ....................................................................9
UPS without Internal Batteries .............................................................10
Menu Tree..........................................................................................10
Operation ...................................................................................................12
Operation Modes......................................................................................12
Normal Operation ...............................................................................12
Battery Operation................................................................................12
Static Bypass Operation ......................................................................12
Maintenance Bypass Operation ...........................................................12
Frequency Converter Operation ...........................................................13
Parallel Operation ...............................................................................13
Single UPS Output Operation ..............................................................13
Single System ..........................................................................................13
Start Up the UPS System with the Wizard Enabled ................................13
Initial Start-up of the UPS System with the Wizard Disabled ...................15
Turn into Normal Operation from Static Bypass Operation......................15
Turn into Static Bypass Operation from Normal Operation......................17
Turn into Frequency Converter Operation from Normal
Operation ...........................................................................................18
Turn into Normal Operation from Frequency Converter
Operation ...........................................................................................19
Turn into Maintenance Bypass Operation from Normal
Operation ...........................................................................................20
Turn into Normal Operation from Maintenance Bypass
Operation ...........................................................................................21
Perform a Total Power Off....................................................................21
Turn into Normal Operation from Total Power Off...................................21
Parallel System ........................................................................................23
Start Up Parallel System......................................................................23
Turn into Normal Operation from Static Bypass Operation......................24
Turn into Static Bypass Operation from Normal Operation......................24
Turn into Maintenance Bypass Operation from Normal
Operation ...........................................................................................25
Turn into Normal Operation from Maintenance Bypass
Operation ...........................................................................................26
Perform a Total Power Off....................................................................27

990-3619F-001 3
10-40 kVA 380/400/415 V

Isolate one UPS in a Parallel System....................................................27


Turn the Isolated UPS into Normal Operation ........................................28
Common Procedures ................................................................................29
View Product Info................................................................................29
View Measurements (UPS and Battery)................................................29
View Event Log...................................................................................29
Activate Controls ................................................................................30
View Alarms .......................................................................................31
View the External Alarms via the Dry Contact (Optional) ........................32
Configuration .............................................................................................33
Default Settings ........................................................................................33
Settings Not Requiring a Restart ................................................................34
General Information ............................................................................34
Setting the LCD Contrast.....................................................................34
Setting the Wizard...............................................................................34
Setting the Date Format ......................................................................34
Setting the Date and Time ...................................................................35
Setting the Temperature ......................................................................35
Setting the Language ..........................................................................35
Setting the Buzzer...............................................................................36
Setting the Password ..........................................................................36
Entering the Password ........................................................................37
Setting the Battery Test Enable/Disable ................................................37
Setting the Battery Test Interval............................................................37
Setting the Dust Filter Level .................................................................38
Settings Requiring a Restart ......................................................................38
General Information ............................................................................38
Setting the UPS Operation Mode .........................................................39
Setting the Output Voltage ...................................................................39
Setting the UPS Output Frequency.......................................................39
Setting the UPS Automatic Start...........................................................39
Setting the Transfer to Bypass .............................................................40
Setting the Allow Transfer with Break....................................................40
Maintenance ..............................................................................................41
Parts Replacement ...................................................................................41
Determine if you need a Replacement Part ...........................................41
Network Management Card .................................................................41
Dust Filter ..........................................................................................42
Troubleshooting ........................................................................................46
Status and Alarm Messages ......................................................................46
Buzzer ...............................................................................................46
Alarm Pop–Ups ..................................................................................46
Error Codes for UPS System Initialization .............................................46
Displayed Messages ...........................................................................47

4 990-3619F-001
Important Safety Instructions — SAVE
THESE INSTRUCTIONS 10-40 kVA 380/400/415 V

Important Safety Instructions — SAVE THESE


INSTRUCTIONS
Read these instructions carefully and look at the equipment to become familiar with
it before trying to install, operate, service or maintain it. The following safety
messages may appear throughout this manual or on the equipment to warn of
potential hazards or to call attention to information that clarifies or simplifies a
procedure.

The addition of this symbol to a “Danger” or “Warning” safety


message indicates that an electrical hazard exists which will result in
personal injury if the instructions are not followed.

This is the safety alert symbol. It is used to alert you to potential


personal injury hazards. Obey all safety messages with this symbol
to avoid possible injury or death.

DANGER
DANGER indicates a hazardous situation which, if not avoided, will result in
death or serious injury.
Failure to follow these instructions will result in death or serious injury.

WARNING
WARNING indicates a hazardous situation which, if not avoided, could result in
death or serious injury.
Failure to follow these instructions can result in death, serious injury, or
equipment damage.

CAUTION
CAUTION indicates a hazardous situation which, if not avoided, could result in
minor or moderate injury.
Failure to follow these instructions can result in injury or equipment
damage.

NOTICE
NOTICE is used to address practices not related to physical injury. The safety
alert symbol shall not be used with this type of safety message.
Failure to follow these instructions can result in equipment damage.

Please Note
Electrical equipment should only be installed, operated, serviced, and maintained
by qualified personnel. No responsibility is assumed by Schneider Electric for any
consequences arising out of the use of this material.

990-3619F-001 5
Important Safety Instructions — SAVE
10-40 kVA 380/400/415 V THESE INSTRUCTIONS

A qualified person is one who has skills and knowledge related to the construction,
installation, and operation of electrical equipment and has received safety training
to recognize and avoid the hazards involved.

Safety Precautions

DANGER
HAZARD OF ELECTRICAL SHOCK, EXPLOSION OR ARC FLASH
All safety instructions in this document must be read, understood and followed.
Failure to follow these instructions will result in death or serious injury.

DANGER
HAZARD OF ELECTRICAL SHOCK, EXPLOSION OR ARC FLASH
After the UPS system has been electrically wired, do not start up the system.
Start-up must only be performed by Schneider Electric.
Failure to follow these instructions will result in death or serious injury.

6 990-3619F-001
Overview 10-40 kVA 380/400/415 V

Overview
Display Interface
The eight LEDs to the left of the display screen (1-8) indicate the operational status
of the UPS. The four navigation keys at the bottom right of the interface (10-12) are
used to select and open menu items, access information, and change UPS
parameters. The two buttons at the upper right of the interface (13- 14) are used to
turn in and out of normal operation.

LEDs
NOTE: The mimic diagram (1-5) shows the electrical power flow and gives the
status of main functions. The LEDs are:
• Green – when the function is active
• Red – when the function is inoperable
• OFF – when the function is inactive

1 PFC Green: Power Factor Correction (PFC) works on normal AC input.


Red: An AC normal alarm, DC BUS alarm, or major PFC alarm is
present.
OFF: The PFC is not working.
2 INVERTER Green: The inverter is operating.1
Red: The inverter or the static switch is inoperable.
OFF: The inverter is OFF.1
3 LOAD Green: The inverter supports the load1 or the load is supported by the
AC bypass source.
Red: The inverter is not connected to the load1 and the load is not
supported by the AC bypass source or QOP is open.
OFF: The maintenance bypass breaker Q3BP is ON (closed).
4 BATTERY Green: The UPS is in battery operation.
Red: The battery or the charger is inoperable, or the battery circuit
breaker is OFF.
OFF: The batteries are charging or ready to supply the load if the AC
power is absent or battery present configuration is absent.
5 BYPASS Green: The load is supported by the AC bypass source.
Red: The bypass is inoperable, QM2 is OFF in normal mode, QM2 is ON
in frequency converter mode, or a transfer to bypass is unavailable.
OFF: The load is not supported by the AC bypass source.

1. Indicates double-conversion mode.

990-3619F-001 7
10-40 kVA 380/400/415 V Overview

6 LOAD PROTECTED Green: The UPS is running in normal operation mode and the load is
protected.
OFF: The load is not protected by the UPS or an alarm is present.
7 ENVIRONMENT AND MINOR Orange: An alarm is present or redundancy is lost in parallel system.
FAULT
OFF: No alarm is present.
8 LOAD UNPROTECTED Red: The load is unprotected (and may be supplied by the AC bypass
source or another parallel UPS). A service call is required.
OFF: No alarms are present.

Display Screen, Navigation Keys, and the ON/OFF Buttons


NOTE: Each navigation key corresponds to a function that is presented on the
display. The function of each navigation key changes depending on the menu
displayed on the screen. The below table describes the most common functions of
the display, each navigation key, and the INVERTER ON/OFF buttons.

9 Display Displays alarms, status data, instructional help, and configuration items.
screen
10 Navigation Scroll through and select menu items.
keys

11 Enter key Opens menu items and confirms changes to UPS parameters. A push on
the Enter key is interpreted by the UPS as a YES or a launch of
command.

12 ESC key Returns to the previous screen displayed or is interpreted as a NO.

13 INVERTER Transfers to normal operation.


ON

14 INVERTER Transfers to bypass operation when pressed for three seconds.


OFF

Default Screen
The Default screen appears after UPS initialization and UPS settings. The Default
screen is the main entrance to the user functions of the display interface.

MGE Galaxy 300

or

MGE Galaxy 300i

the Enter key and the navigation keys take you from the Default screen to the
menu and sub menu screens where it is possible to command, configure, and
monitor the UPS. See the menu tree under UPS Breakers, page 9.

Screen Saver
When the display has been inactive for 30 minutes, the screen saver turns ON and
the display flashes every five seconds between the two screens below. The

8 990-3619F-001
Overview 10-40 kVA 380/400/415 V

backlight turns OFF three minutes after the last activation of the display by means
of the four navigation keys.

MGE Galaxy 300

< 5 seconds >

Press the ESC key to continue......

UPS Breakers
UPS with Internal Batteries
NOTE: The breakers are located behind the front door and accessed by giving the
front door a little push on its right side. See the UPS installation manual for further
information.

Breakers
A QB UPS battery breaker
B QM1 Input breaker
C QM2 Static bypass breaker
D Q3BP Maintenance bypass breaker
E QOP Output breaker
QFB Battery cabinet breaker (not illustrated below)

UPS with Internal Batteries

10, 15, and 20 kVA 3:3 10 and 15 kVA 3:1

30 and 40 kVA 3:3 20 and 30 kVA 3:1

990-3619F-001 9
10-40 kVA 380/400/415 V Overview

UPS without Internal Batteries

10, 15, and 20 kVA 3:3 10 and 15 kVA 3:1

30 and 40 kVA 3:3 20 and 30 kVA 3:1

Menu Tree
NOTE: The menu tree provides a quick overview of the functions and views you
may access. The UPS display screen will only display two lines at a time although
three lines occur below.

10 990-3619F-001
Overview 10-40 kVA 380/400/415 V

990-3619F-001 11
10-40 kVA 380/400/415 V Operation

Operation

DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
Before carrying out any operation procedures make sure that the input breaker
(QM1) and the static bypass breaker (QM2) are in the ON (closed) position.
Failure to follow these instructions will result in death or serious injury.

DANGER
HAZARD OF ELECTRIC SHOCK, EXPLOSION, OR ARC FLASH
Connection of power and control cables must be carried out and checked by
qualified personnel before carrying out any operation procedures.
Failure to follow these instructions will result in death or serious injury.

WARNING
Only qualified personnel following the required training course must undertake
modifications to UPS parameters.
Failure to follow these instructions can result in death, serious injury, or
equipment damage.

Operation Modes
Normal Operation
The UPS provides power to the connected load from mains power. The UPS
converts mains power to conditioned power for the connected load while
recharging the batteries.
This mode is accessed via the display.

Battery Operation
The UPS transfers to battery operation if the supply of mains power fails or is
outside the pre-defined limits. The UPS provides power to the connected load from
its internal or (if available) additional external batteries for a finite period. In
standby mode, the UPS can make a cold start via the INVERTER ON button or via
the display.

Static Bypass Operation


Static bypass operation keeps the load supplied with power from the AC bypass
source. If the UPS conditions for normal operation are not met, the load will be
transferred from normal operation to the bypass source with no interruption in
power to the critical load.

Maintenance Bypass Operation


Maintenance bypass operation keeps the load supplied with mains power during
maintenance, tests, or repair of the UPS power sections. In maintenance bypass
operation, mains power is sent directly to the connected load bypassing all internal
UPS functions and filters. Battery backup is not available in maintenance bypass
operation as the UPS configuration is completely isolated.

12 990-3619F-001
Operation 10-40 kVA 380/400/415 V

Frequency Converter Operation


In frequency converter operation the output frequency will be fixed to 50 Hz or 60
Hz depending on the output voltage setting which is fixed to 220 VAC, 230 VAC, or
240 VAC for 50 Hz and 220 VAC or 230 VAC for 60 Hz. In frequency converter
mode, the UPS cannot transfer to bypass operation and maintenance operation.
The static bypass breaker (QM2) and the maintenance bypass breaker (Q3BP) are
in the OFF (opened) position and should both be locked by a padlock (see the
installation manual for more information).
This mode is accessed via the display.

Parallel Operation
Parallel operation supports redundancy (1+1). The maximum load rate that can be
supported by a parallel configuration is the same as for a single configuration.
However, if one UPS unit becomes inoperable, the other UPS unit supplies the
load without any load drop. This mode must only be configured by Schneider
Electric-certified service partners to ensure proper operation of the UPS unit.
NOTE: When communication between the two UPS units is lost, the two UPS units
will stay in current status and cannot transfer between normal operation and static
bypass operation by either manual operation or external conditions such as
impacting heavy load. Do not try to turn OFF the inverters, for they cannot be
turned ON again for safety reasons. In this case, a Schneider Electric-certified
service partner is needed for further operation.
This mode is accessed via the display.

Single UPS Output Operation


Entering this operation requires that the parallel cable is disconnected or that the
other UPS is powered OFF, and the UPS will leave this operation automatically
when the parallel cable is connected and the other UPS is powered ON without a
parallel init error. This operation is only a temporary method to support the load,
and it is not allowed to enable single UPS output operation on two UPS units
simultaneously. Contact a Schneider Electric-certified service partner to re-build
the parallel system. Only one parallel-configured UPS is connected to the load. It
works like a single system except for the fact that several alarms are displayed and
the maximum load rate that can be supported is the same as for a single
configuration.

Single System
Start Up the UPS System with the Wizard Enabled
NOTE: The default value of the wizard is ENABLE which is a prerequisite for
carrying out this procedure. See Setting the Wizard, page 34.
NOTE: Upon initial start-up, the UPS will automatically guide you via the wizard to
select different settings: language, current voltage, current frequency, and mode. If
a wizard prompt is ignored the default setting of the prompt will be enabled. You
must complete the wizard one time before you can disable it for subsequent start-
up sessions of the UPS system.
NOTE: You must have your password ready as you will be asked to enter it during
this procedure. If you are in doubt about how to enter or set your password, see
Entering the Password, page 37 and Setting the Password, page 36.
NOTE: When a settings value has been entered and confirmed by the prompt
Done!, the wizard automatically moves to the next display prompt after three
seconds.

990-3619F-001 13
10-40 kVA 380/400/415 V Operation

1. Power on the UPS system by turning the input breaker (QM1) to the ON
(closed) position.
NOTE: If the prompt System init error! Error code: 1-x appears on the display
screen, see Status and Alarm Messages, page 46.

System initialization..

2. When the Change language? (Y=Enter, N=Esc) prompt appears on the


display screen, do one of the following:
– Press the Enter key to view the list of languages, select one of the 18
languages by using the navigation keys and press the Enter key again to
confirm. After three seconds the UPS confirms the new setting by the
prompt Done!.
– Press the ESC key to move on to Change voltage of 2XXV? (Y=Enter, N=
Esc).
NOTE: If the output breaker (QOP) is ON (closed) at this point, you must
Close QM1 to continue setting! followed by the Enter key, and Open QOP to
continue setting! followed by the Enter key.
NOTE: If the output breaker (QOP) is ON (closed) the menu freezes and is
unable to continue.
3. When the Change voltage of 2XXV? (Y=Enter, N=Esc) prompt appears on
the display screen, do one of the following:
– Press the Enter key to view the list of voltages, select 220 V, 230 V, or 240 V
by using the navigation keys and press the Enter key again to confirm. After
three seconds the UPS confirms the new setting by the prompt Done!.
– Press the ESC key to move on to Change freq. of xxHz? (Y=Enter, N=
Esc).
4. When the Change freq. of XXHz? (Y=Enter, N=Esc) prompt appears on the
display screen, do one of the following:
– Press the Enter key to view the list of frequencies, select 50 Hz or 60 Hz by
using the navigation keys and press the Enter key again to confirm. After
three seconds the UPS confirms the new setting by the prompt Done!.
– Press the ESC key to move on to Change normal/freq. converter/parallel
mode? (Y=Enter, N=Esc).
NOTE: The UPS system does not support a combination of 240 V and 60 Hz. If
such a combination has been chosen, you will be asked to Change voltage of
2XXV (Y=Enter, N=Esc) and a new voltage must be entered.

240V/60Hz output is
not supported!

5. When the Change xxxx mode? (Y=Enter, N=Esc) prompt appears on the
display screen, do one of the following:
– Press the Enter key to view the list of operation modes, select normal mode,
frequency converter mode, or parallel mode by using the navigation keys
and press the Enter key again. After three seconds the UPS confirms the
new setting by the prompt Done!.
– Press the ESC key to move on to Save new settings?.
6. When the Save new settings? prompt appears on the display screen, press
the Enter key for Saving Settings....... Wait for the UPS to confirm the new
settings by the prompt Setting success!
NOTE: If the Setting failed! is displayed, the UPS will ask you to Start with
previous setting values? Press the ESC key to select new settings or the
Enter key to move to the next step without saving the new settings.

14 990-3619F-001
Operation 10-40 kVA 380/400/415 V

7. When the Disable wizard? (Y=Enter, N=Esc) prompt appears on the display
screen, do one of the following:
– Press the Enter key to disable the wizard where after the screen will return
to the Default screen three seconds after having confirmed with the prompt
Done!.
NOTE: Schneider Electric strongly recommends this choice to allow for the
use of the automatic start function for subsequent start-ups.
– Press the ESC key and the display screen returns to the Default screen
without disabling the wizard.
8. Turn the static bypass breaker (QM2) to the ON (closed) position.
9. Turn the output breaker (QOP) to the ON (closed) position.
10.Do one of the following depending on your configuration:
a. Configuration with internal batteries: Turn the battery breaker (QB) to the
ON (closed) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the ON (closed) position.
11. The UPS starts up in static bypass operation. Check the LEDs to see if the UPS
is in static bypass operation:
• PFC LED: During DC bus charging the LED flashes where after it stays
green
• LOAD LED: green (if the output breaker (QOP) is turned ON - otherwise the
LED is red)
• BYPASS LED: green
• LOAD UNPROTECTED LED: red
• Other LEDs: OFF

Initial Start-up of the UPS System with the Wizard Disabled


1. Power on the UPS system by turning the input breaker (QM1) to the ON
(closed) position.
2. Turn the static bypass breaker (QM2) to the ON (closed) position.
3. Turn the output breaker (QOP) to the ON (closed) position.
4. Do one of the following depending on your configuration:
a. Configuration with internal batteries: Turn the battery breaker (QB) to the
ON (closed) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the ON (closed) position.
5. The UPS starts up in static bypass operation. Check the LEDs to see if the UPS
is in static bypass operation:
• PFC LED: during DC bus charging the LED flashes where after it stays
green
• LOAD LED: green (if the output breaker (QOP) is turned ON - otherwise the
LED is red)
• BYPASS LED: green
• LOAD UNPROTECTED LED: red
• Other LEDs: OFF

Turn into Normal Operation from Static Bypass Operation


NOTE: Never attempt to switch back the UPS into normal operation until you have
verified that there are no internal UPS alarms.
NOTE: Check the LEDs to see if the UPS is running in static bypass operation:
• PFC LED: during DC bus charging the LED flashes where after it stays green

990-3619F-001 15
10-40 kVA 380/400/415 V Operation

• LOAD LED: green (if the output breaker (QOP) is turned ON - otherwise the
LED is red)
• BYPASS LED: green
• LOAD UNPROTECTED LED: red
• Other LEDs: OFF
Before turning into normal operation you must make sure that the DC bus charging
has been completed; when the DC bus has finished charging, the PFC LED stops
flashing and stays green.
NOTE: Turning out of bypass can be done either via the INVERTER ON button or
via the display.

Via the Display


1. Do one of the following depending on your configuration:
a. Configuration with internal batteries : Turn the battery breaker (QB) to the
ON (closed) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the ON (closed) position.
2. Confirm that the input breaker (QM1) is at the ON (closed) position.
3. Confirm that the output breaker (QOP) is at the ON (closed) position.
4. Confirm that the maintenance bypass breaker (Q3BP) is at the OFF (opened)
position.
5. From the Default screen, press the Enter key.
6. Go to CONTROLS by using the navigation keys and press the Enter key.
7. Do one of the following depending on the preferred level of security regarding
the present bypass condition:
– The UPS system will only turn into normal operation if the static bypass
condition is ready: Go to INVERTER ON by using the navigation keys and
press the Enter key.
– The UPS will be forced into normal operation regardless of the bypass
condition: Go to FORCED LOAD TRANSFER TO INVERTER by using the
navigation keys and press the Enter key.
NOTE: If the bypass voltage is within the range of the inverter output voltage
the Processing...... prompt appears followed by Command is accepted!.
NOTE: If the prompts Command is not allowed! or Command time has run
out! appear on the display screen:
1. Check the breaker status.
2. Make sure that the DC bus is available (the PFC LED is green when the DC
bus is available).
3. Check for inverter alarms (the INVERTER LED is red if an alarm condition
has occurred).
8. Check the LEDs to see if the UPS is in normal operation.
• PFC LED: green
• INVERTER LED: green
• LOAD LED: green
• LOAD PROTECTED LED: green
• Other LEDs: OFF

16 990-3619F-001
Operation 10-40 kVA 380/400/415 V

Via the INVERTER ON Button


1. Do one of the following depending on your configuration:
a. Configuration with internal batteries: Turn the battery breaker (QB) to the
ON (closed) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the ON (closed) position.
2. Confirm that the input breaker (QM1) is at the ON (closed) position.
3. Confirm that the output breaker (QOP) is at the ON (closed) position.
4. Confirm that the maintenance bypass breaker (Q3BP) is at the OFF (opened)
position.
5. Push the INVERTER ON button.
NOTE: If the bypass voltage is within the range of the inverter output voltage
the Processing...... prompt appears followed by Command is accepted!.
NOTE: If the bypass voltage is outside the range of the inverter output voltage,
the Confirm transfer with break? prompt appears. If you press the Enter key
to confirm, a load drop between 20-30 ms will occur. If the load is too sensitive
for this occurrence, press the ESC key to return to previous screens and wait
for the bypass voltage and inverter output voltage to synchronize. Then try
again.
NOTE: If the prompts Command is not allowed! or Command time has run
out! appear on the display screen:
1. Check the breaker status.
2. Make sure that the DC bus is available (the PFC LED is green when the DC
bus is available).
3. Check for inverter alarms (the INVERTER LED is red if an alarm condition
has occurred).
6. Check the LEDs to see if the UPS is in normal operation.
• PFC LED: green
• INVERTER LED: green
• LOAD LED: green
• LOAD PROTECTED LED: green
• Other LEDs: OFF

Turn into Static Bypass Operation from Normal Operation


NOTE: Never attempt to switch the UPS into static bypass operation till you have
verified that there are no bypass alarms.
NOTE: Check the LEDs to see if the UPS is in normal operation.
• PFC LED: green
• INVERTER LED: green
• LOAD LED: green
• LOAD PROTECTED LED: green
• Other LEDs: OFF

NOTE: In static bypass operation, the load is not protected by the UPS and the
output power is not conditioned.
NOTE: Turning into static bypass can be done either via the INVERTER OFF
button or via the display.

990-3619F-001 17
10-40 kVA 380/400/415 V Operation

Via the Display


1. From the Default screen, press the Enter key.
2. Go to CONTROLS by using the navigation keys and press the Enter key.
3. Do one of the following depending on the preferred level of security regarding
the present bypass condition:
– The UPS system will only turn into static bypass operation if the normal
operation condition is ready: Go to INVERTER OFF by using the navigation
keys and press the Enter key.
NOTE: Schneider Electric strongly recommends this (A) choice to prevent a
load drop.
– The UPS will be forced into static bypass operation regardless of the normal
operation condition: Go to FORCED LOAD TRANSFER TO BYPASS by
using the navigation keys and press the Enter key.
4. When the Risk of load drop, continue or not? prompt appears, press the
Enter key to continue (or the ESC key to return to previous screens). The
Processing...... prompt appears followed by Command is accepted!
5. Check the LEDs to see if the UPS is in static bypass operation:
• LOAD LED: green (if the output breaker (QOP) is turned ON (closed) -
otherwise the LED is red)
• BYPASS LED: green
• LOAD UNPROTECTED: red

Via the INVERTER OFF Button


1. Push the INVERTER OFF button.
NOTE: If the bypass voltage is within range of the inverter output voltage the
Processing...... prompt appears followed by Command is accepted!
NOTE: If the bypass voltage is outside the range of the inverter output voltage
the Confirm transfer with break? prompt appears. If you press the Enter key
to confirm, a load drop between 20-30 ms will occur. If the load is too sensitive
for this occurrence, press the ESC key to return to previous screens and wait
for the bypass voltage and inverter output voltage to synchronize. Then try
again.
2. Check the LEDs to see if the UPS is in static bypass operation:
• LOAD LED: green (if the output breaker (QOP) is turned ON (closed) -
otherwise the LED is red)
• BYPASS LED: green
• LOAD UNPROTECTED LED: red

Turn into Frequency Converter Operation from Normal Operation

NOTICE
HAZARD OF EQUIPMENT DAMAGE OR LOAD DROP
In frequency converter operation the UPS cannot run in static bypass or
maintenance bypass operation. Before turning the UPS into this operation mode,
you must contact a Schneider Electric-certified service partner to make sure that
the static bypass breaker (QM2) and the maintenance bypass breaker (Q3BP)
are in the OFF (opened) position (Schneider Electric strongly recommends to
lock these with a padlock available from Schneider Electric), and that the cables
are disconnected according to the instructions in the installation manual.
Failure to follow these instructions can result in equipment damage.

18 990-3619F-001
Operation 10-40 kVA 380/400/415 V

NOTE: You must have your password ready as you will be asked to enter it during
this procedure. If you are in doubt about how to enter or set your password, see
Entering the Password, page 37 and Setting the Password, page 36.

1. Check the LEDs to see if the UPS is in normal operation:


• PFC LED: green
• INVERTER LED: green
• LOAD LED: green
• LOAD PROTECTED LED: green
• Other LEDs: OFF
2. Turn the static bypass breaker (QM2) to the OFF (opened) position.
3. Turn the output breaker (QOP) to the OFF (opened) position.
4. Go to SETTINGS > PERSONALIZATION > UPS OPERATION MODE >
Frequency converter mode by using the navigation keys and press the Enter
key.
5. Press the ESC key to return to UPS OPERATION MODE.
6. Press the ESC key again. The display will show the message Stop all
converters and save new settings?
7. Press the Enter key to confirm.
8. The UPS is now Saving settings.......
NOTE: The display will now show Setting success! or Setting failed!
9. Wait for the converters to restart and the PFC to finish charging.
NOTE: Make sure that the static bypass breaker (QM2) and the maintenance
bypass breaker (Q3BP) is in the OFF (opened) position. Otherwise, the
transfer is forbidden.
10.When the PFC LED changes to green, push the INVERTER ON button.
11. Turn the output breaker (QOP) to the ON (closed) position.
12.Check the LEDs to see if the UPS is in frequency converter mode:
• PFC LED: green
• INVERTER LED: green
• LOAD LED: green
• BYPASS LED: OFF
• LOAD PROTECTED LED: green
• Other LEDs: OFF

Turn into Normal Operation from Frequency Converter Operation

NOTICE
LOAD DROP
When QOP is opened while the UPS is in frequency converter operation, the
load will not be transferred, but will be dropped.
Failure to follow these instructions can result in equipment damage.

NOTE: You must have your password ready as you will be asked to enter it during
this procedure. If you are in doubt about how to enter or change your password,
see Setting the Password, page 36.

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10-40 kVA 380/400/415 V Operation

1. Check the LEDs to see if the UPS is in frequency converter mode:


• PFC LED: green
• INVERTER LED: green
• LOAD LED: green
• BYPASS LED: OFF
• LOAD PROTECTED LED: green
NOTE: Make sure that the static bypass breaker (QM2) and the output breaker
(QOP) is in the OFF (opened) position. Otherwise, the transfer will fail. When
QOP is OFF (opened), the display will show the message FAULT BREAKER
QOP OPEN. When this message appears, press the ESC key twice to return to
the default screen.
2. Go to SETTINGS > PERSONALIZATION > UPS OPERATION MODE >
NORMAL MODE by using the navigation keys and press the Enter key. The
Screen will display the message SELECTED!.
3. Press the ESC key twice. The display will show the message Stop all
converters and save new settings?
4. Press the Enter key to confirm.
5. The UPS is now Saving settings.......
NOTE: The display will now show Setting success! or Setting failed! Press
the ESC key a few times until you to return to the default screen.
6. Wait for the converters to restart and the PFC to finish charging.
7. Turn the output breaker (QOP) to the ON (closed) position.
8. Turn the static bypass breaker (QM2) to the ON (closed) position.
9. Push the INVERTER ON button.
10.Check the LEDs to see if the UPS is in normal operation:
• PFC LED: green
• INVERTER LED: green
• BYPASS LED: OFF
• LOAD LED: green
• LOAD PROTECTED LED: green
• Other LEDs: Off

Turn into Maintenance Bypass Operation from Normal Operation


1. Confirm that the static bypass breaker (QM2) is at the ON (closed) position.
2. Turn into static bypass operation via the display or the INVERTER OFF button.
SeeTurn into Static Bypass Operation from Normal Operation, page 17.
NOTE: Now, the load is not protected by the UPS.
NOTE: Make sure that the load is supplied by AC bypass source.
3. Turn the maintenance bypass breaker (Q3BP) to the ON (closed) position.
4. Turn the input breaker (QM1) to the OFF (opened) position and then turn the
static bypass breaker (QM2) to the OFF (opened) position.
5. Turn the output breaker (QOP) to the OFF (opened) position. Now the load is
not supported by the UPS.
6. Do one of the following depending on your configuration:
a. Configuration with internal batteries: Turn the battery breaker (QB) to the
OFF (opened) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the OFF (opened) position.

20 990-3619F-001
Operation 10-40 kVA 380/400/415 V

Turn into Normal Operation from Maintenance Bypass Operation


NOTE: Never attempt to turn back the UPS into normal operation till you have
verified that there are no internal UPS alarms.

1. Turn the output breaker (QOP) and the static bypass breaker (QM2) to the ON
(closed) position. Now the load is supported by the UPS.
2. Check the LEDs to see if the UPS is in bypass operation:
• BYPASS LED: green
• LOAD LED: green
3. Turn the maintenance bypass breaker (Q3BP) to the OFF (opened) position.
4. Turn the input breaker (QM1) to the ON (closed) position.
5. Do one of the following depending on your configuration:
a. Configuration with internal batteries: Turn the battery breaker (QB) to the
ON (closed) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the ON (closed) position.
NOTE: Now, the inverter is OFF and the DC bus will start charging. Wait for the
DC bus to finish charging before you continue. If the UPS AUTOMATIC START
function has been enabled under PERSONALIZATION, the inverter will start up
automatically. If not, the inverter is OFF and must be turned ON via the
INVERTER ON button or the display. See Turn into Normal Operation from
Static Bypass Operation, page 15.
6. Make sure that the INVERTER is ON. Check the LEDs to see if the UPS is in
normal operation:
• PFC LED: green
• INVERTER LED: green
• LOAD LED: green
• LOAD PROTECTED LED: green
• Other LEDs: OFF
NOTE: The load is now protected by the UPS.

Perform a Total Power Off


NOTE: To carry out this procedure the load supported by the UPS units must be
turned OFF.

1. Check that the load which is supported by the UPS units is turned OFF.
2. Turn into static bypass operation via the display or via the INVERTER OFF
button. See Turn into Static Bypass Operation from Normal Operation, page 17.
3. Turn the output breaker (QOP) and the static bypass breaker (QM2) into OFF
(opened) position on both UPS units.
4. Turn the input breaker (QM1) into OFF (opened) position.
5. Do one of the following depending on your configuration:
a. Configuration with internal batteries: Turn the battery breaker (QB) to the
OFF (opened) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the OFF (opened) position.

Turn into Normal Operation from Total Power Off


1. Power on the UPS system by turning the input breaker (QM1) to the ON
(closed) position.
2. Turn the static bypass breaker (QM2) to the ON (closed) position.

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10-40 kVA 380/400/415 V Operation

3. Turn the output breaker (QOP) to the ON (closed) position.


4. Do one of the following depending on your configuration:
a. Configuration with internal batteries: Turn the battery breaker (QB) to the
ON (closed) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the ON (closed) position.
5. The UPS starts up in static bypass operation. Check the LEDs to see if the UPS
is in static bypass operation:
• PFC LED: during DC bus charging the LED flashes where after it stays
green
• LOAD LED: green (if the output breaker (QOP) is turned ON - otherwise the
LED is red)
• BYPASS LED: green
• LOAD UNPROTECTED LED: red
• Other LEDs: OFF
6. Push the INVERTER ON button to turn on the inverter.
7. Check the LEDs to see if the UPS is in normal operation:
• PFC LED: green
• INVERTER LED: green
• BYPASS LED: OFF
• LOAD LED: green
• LOAD PROTECTED LED: green
• Other LEDs: OFF

22 990-3619F-001
Operation 10-40 kVA 380/400/415 V

Parallel System
NOTE: To facilitate the parallel operation description, one UPS is named UPS 1
and the other UPS is named UPS 2, but there is no difference between these two
units.

Start Up Parallel System


NOTE: Before starting up the parallel system, please ensure that the parallel cable
is well connected between two UPS units.
NOTE: After system initialization and wizard (if enabled), if the prompt Parallel
UPS lost, enable single UPS output? appears on the display screen, please
check the parallel cable connection. If the prompt does not disappear after that,
press the Enter key to confirm, and the message Success! or Failed will inform
you whether single UPS output for temporary power supply is enabled successfully
or not, or disable single UPS output by pressing the ESC key. Contact a Schneider
Electric-certified service partner to re-build the parallel system.

NOTICE
Single UPS output operation is only a temporary method to support your load,
and no redundancy is provided in this case.
Failure to follow these instructions can result in equipment damage.

1. Power ON the system by turning the input breaker (QM1) into ON (closed)
position on both UPS units.
NOTE: If the wizard is enabled, please refer to step 2-7 of Start Up the UPS
System with the Wizard Enabled, page 13 to complete the wizard on both UPS
units. It is strongly recommended to disable the wizard.
NOTE: If the prompt System init error! Error code: 1-X appears on the
display screen, see the error codes for UPS system initialization under Status
and Alarm Messages, page 46.

NOTICE
Do not enable single UPS output on both UPS units simultaneously as this
will damage the product.
Failure to follow these instructions can result in equipment damage.

2. Turn the static bypass breaker (QM2) into ON (closed) position on both UPS
units.
3. Turn the output breaker (QOP) into ON (closed) position on both UPS units.
4. Do one of the following depending on your configuration on both UPS units:
a. Configuration with internal batteries: Turn the battery breaker (QB) to the
ON (closed) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the ON (closed) position.

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10-40 kVA 380/400/415 V Operation

5. The two UPS units start up in static bypass operation. Check the LEDs to see if
the UPS units are in static bypass operation:
• PFC LED: during DC bus charging the LED flashes green and then stays
green
• LOAD LED: green (if the output breaker (QOP) is turned ON - otherwise it is
red)
• BYPASS LED: green
• LOAD UNPROTECTED LED: red
• Other LEDs: OFF

Turn into Normal Operation from Static Bypass Operation


NOTE: If UPS 1 has been turned into normal operation, but UPS 2 stays in static
bypass operation, there will be no output from UPS 2 static bypass, and therefore
the bypass LED of UPS 2 will be turned OFF and the load LED of UPS 2 will be
red.
NOTE: Please refer to Turn into Normal Operation from Static Bypass Operation,
page 15 for details on how to turn one UPS from static bypass operation into
normal operation.

1. Turn UPS 1 into normal operation from static bypass operation. Verify that the
LEDs of UPS 1 now running in normal operation are:
• PFC LED: green
• INVERTER LED: green
• LOAD LED: green
• LOAD PROTECTED LED: green
• Environment and minor fault LED: orange
• Other LEDs: OFF
Simultaneously, UPS 2 is locked to load OFF from static bypass operation.
Verify that the LEDs of UPS 2 are:
• PFC LED: green
• LOAD LED: red
• BYPASS LED: OFF
• LOAD PROTECTED LED: red
• Environment and minor fault LED: orange
• Other LEDs: OFF
2. Turn UPS 2 into normal operation from static bypass operation.
3. Check the LEDs to see if the two UPS units are in normal operation, where the
LEDs are:
• PFC LED: green
• INVERTER LED: green
• LOAD LED: green
• LOAD PROTECTED LED: green
• Other LEDs: OFF

Turn into Static Bypass Operation from Normal Operation


NOTE: If one UPS is still in normal operation mode, the other UPS will not be
allowed to output in static bypass even if it has been turned into static bypass
operation.
NOTE: Please refer to Turn into Static Bypass Operation from Normal Operation,
page 17 for details on how to turn one UPS from normal operation into static
bypass operation.

24 990-3619F-001
Operation 10-40 kVA 380/400/415 V

1. Turn UPS 1 into static bypass operation from normal operation. UPS 1 is now
locked to load OFF from normal operation. Verify that the LEDs of UPS 1 are:
• PFC LED: green
• LOAD LED: green
• LOAD PROTECTED LED: red
• Other LEDs: OFF
Simultaneously, UPS 2 is still running in normal operation. Verify that the LEDs
of UPS 2 are:
• PFC LED: green
• INVERTER LED: green
• LOAD LED: green
• LOAD PROTECTED LED: green
• Environment and minor fault LED: orange
• Other LEDs: OFF
NOTE: In this case, the UPS 1 static switch cannot be closed in static bypass
operation, and there is no voltage output on static bypass of UPS 1.
2. Turn UPS 2 into static bypass operation from normal operation.
3. Check the LEDs to see if the two UPS units are in static bypass operation:
• LOAD LED: green (if the output breaker (QOP) is turned ON (closed) -
otherwise the LED is red)
• BYPASS LED: green
• LOAD UNPROTECTED LED: red

Turn into Maintenance Bypass Operation from Normal Operation


NOTE: Do not turn the maintenance bypass breaker (Q3BP) into ON (closed)
position when the load is supported by the inverter of the other UPS.

1. Confirm that the static bypass breaker (QM2) is in ON (closed) position on both
UPS units.
2. Turn UPS 1 into static bypass operation from normal operation. UPS 1 is now
locked to load OFF. The load is supported by UPS 2 which is still running in
normal operation.
NOTE: Please refer to Turn into Static Bypass Operation from Normal
Operation, page 17 for details on the operation.
NOTE: Q3BP must not be closed.
3. Turn the UPS 1 output breaker (QOP) into OFF (opened) position.
4. Turn UPS 2 into static bypass operation from normal operation.
NOTE: The load is supported by the static bypass of UPS 2.
5. Turn the UPS 2 maintenance bypass breaker (Q3BP) into ON (closed)
position.
NOTE: The load is supported by the static bypass and maintenance bypass of
UPS 2.
6. Turn the UPS 2 output breaker (QOP) into OFF (opened) position.
NOTE: UPS 2 is completely isolated from the load, and the load is supported by
the maintenance bypass of UPS 2.
7. Turn the UPS 1 maintenance bypass breaker (Q3BP) into ON (closed)
position.
NOTE: Now UPS 1 is also completely isolated from the load, and the load is
supported by the maintenance bypass of the two UPS units.

990-3619F-001 25
10-40 kVA 380/400/415 V Operation

8. Turn the input breaker (QM1) and the static bypass breaker (QM2) into OFF
(opened) position on both UPS units.
9. Do one of the following depending on your configuration on both UPS units:
a. Configuration with internal batteries: Turn the battery breaker (QB) to the
OFF (opened) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the OFF (opened) position.

Turn into Normal Operation from Maintenance Bypass Operation


1. Ensure that the parallel cable is connected between the two parallel UPS units.
2. Turn the output breaker (QOP) into ON (closed) position on UPS 1.
3. Turn the maintenance bypass breaker (Q3BP) of UPS 2 into OFF (opened)
position.
4. Turn the UPS 1 input breaker (QM1) and the static bypass breaker (QM2) into
ON (closed) position.
5. When the prompt Parallel UPS lost, enable single UPS output? is displayed
on UPS 1 about 20 seconds later, press the Enter key to enable single UPS
output.
NOTE: Now the load is supported by the static bypass and maintenance
bypass of UPS 1.
6. Turn the UPS 1 maintenance bypass breaker (Q3BP) into OFF (opened)
position.
7. Turn UPS 1 from static bypass operation into normal operation.
NOTE: Please refer to Turn into Static Bypass Operation from Normal
Operation, page 17 for details on the operation.
8. Turn the UPS 2 input breaker (QM1) and the static bypass breaker (QM2) into
ON (closed) position.
NOTE: UPS 1 will exit single UPS output operation automatically and keep the
current status when UPS 2 is powered ON.
NOTE: If the alarm Parallel unit error is displayed on both UPS units, please
perform a total power OFF of UPS 2 and contact a Schneider Electric-certified
service partner.
9. Turn the UPS 2 output breaker (QOP) into ON (closed) position.
NOTE: There is no voltage output in UPS 2 static bypass even if QM 2 and
QOP is turned into ON (closed) position as UPS 1 has already been turned into
normal operation.
10.Turn UPS 2 from static bypass operation into normal operation.
11. Do one of the following depending on your configuration on both UPS units:
a. Configuration with internal batteries: Turn the battery breaker (QB) to the
ON (closed) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the ON (closed) position.
12.Make sure that the INVERTER is ON. Check the LEDs to see if the UPS units
are in normal operation:
• PFC LED: green
• INVERTER LED: green
• LOAD LED: green
• LOAD PROTECTED LED: green
• Other LEDs: OFF

26 990-3619F-001
Operation 10-40 kVA 380/400/415 V

Perform a Total Power Off


NOTE: To carry out this procedure the load supported by the UPS units must be
turned OFF.

1. Check that the load which is supported by the UPS units is turned OFF.
2. Turn into static bypass operation via the display or via the INVERTER OFF
button on both UPS units. See Turn into Static Bypass Operation from Normal
Operation, page 17.
3. Turn the output breaker (QOP) and the static bypass breaker (QM2) into OFF
(opened) position on both UPS units.
4. Turn the input breaker (QM1) into OFF (opened) position on both UPS units.
5. Do one of the following depending on your configuration on both UPS units:
a. Configuration with internal batteries: Turn the battery breaker (QB) to the
OFF (opened) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the OFF (opened) position.

Isolate one UPS in a Parallel System


NOTE: The UPS which needs to be isolated is named UPS 1, and the other UPS is
named UPS 2 in the following procedure.

1. Check the current system load ratio under MEASUREMENT>LOAD


MEASUREMENT using the display and confirm that UPS 2 can support the
load.
2. Turn UPS 1 into static bypass operation from normal operation. Press the
INVERTER OFF button on UPS 1. Now UPS 1 is locked to load OFF. Only UPS
2 is still running in normal operation, and load is supported by UPS 2.
NOTE: If UPS 2 is in normal operation mode, static bypass of UPS 1 will not be
allowed to output even if it has been turned into static bypass operation.
3. Turn the UPS 1 output breaker (QOP) into OFF (opened) position.
NOTE: Ensure that step 3 is performed before step 4, or UPS 2 cannot enter
single UPS output operation automatically with the risk of load loss.
NOTE: Now UPS 2 has entered single UPS output operation automatically and
supports the load independently.
4. Turn the UPS 1 static bypass breaker (QM2) into OFF (opened) position.
5. Turn the UPS 1 input breaker (QM1) into OFF (opened) position.
6. Do one of the following depending on your UPS 1 configuration:
a. Configuration with internal batteries: Turn the battery breaker (QB) to the
OFF (opened) position.
b. Configuration without internal batteries: Turn the battery cabinet breaker
QFB to the OFF (opened) position.
7. Unplug the parallel cable between the two UPS units.
NOTE: UPS 2 will display the alarms

Parallel UPS lost

Single output enabled

and it will keep the current status and work as a single UPS since single UPS
output is enabled automatically.

990-3619F-001 27
10-40 kVA 380/400/415 V Operation

Turn the Isolated UPS into Normal Operation


NOTE: Before turning on power to the isolated UPS, please ensure that the
parallel cable is well connected between two UPS units.
NOTE: The isolated UPS is named UPS 1, and the other UPS is named UPS 2 in
the following procedure.

1. Turn the UPS 1 input breaker (QM1) and the static bypass breaker (QM2) into
ON (closed) position.
• If the wizard is enabled, please refer to step 2-7 of Start Up the UPS System
with the Wizard Enabled, page 13 to complete the wizard on UPS 1. It is
strongly recommended to disable the wizard as single system.
• If the following prompt appears on the display screen, please refer to the
error codes for UPS system initialization found under Status and Alarm
Messages, page 46.

System init error! Error code: 1-X

• After system initialization and wizard (if enabled), if the following prompt
appears on the display screen, please check the parallel cable connection. If
the prompt does not disappear after that, perform a total power OFF on UPS
1 and contact a Schneider Electric-certified service partner.

Parallel UPS lost, enable single UPS output?

• If the following alarm is shown on both UPS units, perform a total power OFF
on UPS 1 and contact a Schneider Electric-certified service partner.

Parallel init error

2. Turn the UPS 1 output breaker (QOP) into ON (closed) position.


3. Check the LEDs of UPS 1 to see if it is in static bypass operation.
– If the load is supported by the inverter of the other UPS, the LEDs are:
• BYPASS LED: OFF
• LOAD LED: red
– If the load is supported by the static bypass of UPS 2, the LEDs are:
• BYPASS LED: green
• LOAD LED: green
4. Turn UPS 1 from static bypass operation into normal operation via the display
or the INVERTER ON button. See Turn into Normal Operation from Static
Bypass Operation, page 15. Also if UPS 2 is in static bypass operation, turn it
into normal operation.
5. Make sure that the INVERTERS are ON. Check the LEDs to see if the two UPS
units are both in normal operation:
• PFC LED: green
• INVERTER LED: green
• LOAD LED: green
• LOAD PROTECTED LED: green
• Other LEDs: OFF

28 990-3619F-001
Operation 10-40 kVA 380/400/415 V

Common Procedures
View Product Info
1. From the Default screen, press the Enter key.
2. Go to PRODUCT INFO by using the navigation keys and press the Enter key.
3. Scroll through the three screens to view UPS serial number, date and time, and
firmware version by using the navigation keys.

MGE Galaxy 300


3:3 or 3:1 ser. no.

Current date
Current time

FIRMWARE VERSION
xx.xx.xx.xx

4. Press the ESC key to return to another screen or the Default screen.

View Measurements (UPS and Battery)


1. From the Default screen, press the Enter key.
2. Go to MEASUREMENTS by using the navigation keys and press the Enter key.
3. Go to one of the measurements in the below table by using the navigation keys.
4. Press the ESC key to return to another measurement or the Default screen.

Measurement Description
VOLTAGE MEASUREMENTS Shows the output, input, and bypass
voltage (V) on each phase.
CURRENT MEASUREMENTS Shows the output, input, and bypass
ampere (A) on each phase.
POWER MEASUREMENTS Shows the apparent output power
(kVA) and actual output power (kW)
on each phase.
FREQUENCY MEASUREMENTS Shows the input, bypass, and output
frequency in Hertz (Hz).
LOAD MEASUREMENTS Shows the percentage (%) of the
unitary load (and system load if
parallel mode is configured) in
relation to total UPS capacity, its
crest and power factor.
BATTERY MEASUREMENTS Shows the battery voltage, current,
charge level, and temperature,
backup time and remaining battery
lifetime.

View Event Log


NOTE: The UPS supports the 100 most recent log events with date, time of
occurrence, and event description. The next or previous event is found by using
the navigation keys.
NOTE:
The screen displays the following characters:

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10-40 kVA 380/400/415 V Operation

- A indicates an alarm appearance (or other data types)

2009/12/31 23:59:59 A
PFC fuse blown

- D indicates an alarm disappearance

2009/12/31 23:59:59 D
PFC fuse blown

1. From the Default screen, press the OK key.


2. Go to EVENT LOG by using the navigation keys and press the OK key.
3. The screen displays the latest log event or the prompt No event.
4. Use the navigation keys to go through the latest events.
5. Press the ESC key until you return to the Default screen.

Activate Controls
NOTE: When the command values INVERTER OFF or FORCE LOAD
TRANSFER TO BYPASS are activated, the Risk of load drop, continue or not?
prompt appears. Press the Enter key to continue (or the ESC key to return to
previous screens).

1. From the Default screen, press the Enter key.


2. Go to CONTROLS by using the navigation keys and press the Enter key.
3. Go to one of the commands in the below table by using the navigation keys.
4. Press the Enter key to activate a command.
NOTE: When one of the command values from the below table has been
activated, the prompt Processing...... will be displayed for three seconds
followed by the prompt Command is accepted! if the command runs
successfully, or Command is not allowed! if the command is refused, or
Command time has run out! if no response has been given.

30 990-3619F-001
Operation 10-40 kVA 380/400/415 V

5. Press the ESC key to return to another command or the Default screen.

Command Description
RESET ALARM Resets all alarms.
INVERTER ON Makes a secure transfer from static bypass operation
to normal operation. The command will be refused if
the bypass and inverter conditions are not
synchronized.
INVERTER OFF Makes a secure transfer from normal operation to
static bypass operation. The command will be refused
if the bypass and inverter conditions are not
synchronized.
FORCE LOAD TRANSFER TO INV Forces the UPS to transfer from static bypass
operation to normal operation whereby the bypass
condition is ignored. A short load drop may occur.
FORCE LOAD TRANSFER TO BYPASS Forces the UPS to transfer from normal operation to
static bypass operation whereby the bypass condition
is ignored. A short load drop may occur.
LED TEST Tests the LEDs and the buzzer.
ENABLE LCM WARNING Enables all Life Cycle Monitoring (LCM) warnings,
such as start-up, warranty expiring soon, and technical
check needed warnings.
DISABLE LCM WARNING Disables all LCM warnings, such as start-up, warranty
expiring soon, and technical check needed warnings.
ACKNOWLEDGE LCM ALARMS Temporarily acknowledge LCM warning when present.
The repetitions quantity and interval between alarms
can both be adjusted by a Schneider Electric-certified
service partner.
BATTERY TEST Launches a battery test if the load is supported by the
inverter and if the batteries are available and fully
charged without faults.
ACKNOWLEDGE DUST FILTER ALARM Acknowledge Dust Filter Pre-alarm when present.
Acknowledge Dust Filter Alarm and reset dust filter
timer when present. The number of alarm repetitions
and interval between alarms can both be adjusted by a
Schneider Electric-certified service partner.
RESET DUST FILTER TIMER Reset the dust filter elapsed time.
ENABLE SINGLE UPS OUTPUT Enable single UPS output when the other parallel-
installed UPS is powered down.

View Alarms
NOTE: The UPS supports all active alarms. An alarm description is limited to one
line. If an alarm is resolved, the UPS automatically removes the alarm from the list.

1. From the Default screen, press the Enter key.


2. Go to FAULTS by using the navigation keys and press the Enter key.

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10-40 kVA 380/400/415 V Operation

3. Scroll through the alarms by using the navigation keys.


NOTE:
The screen displays the alarm in the following format and characters:
FAULT (x/y)
Alarm description
• x - represents the number of the alarm
• y - represents the total sum of alarms

Example

FAULT (2/6)
Load short circuit

4. Press the ESC key to return to the Default screen.

View the External Alarms via the Dry Contact (Optional)


NOTE: The optional dry connector on the upper rear side of the UPS makes it
possible to monitor the UPS system from external relays regarding general alarms,
the battery operation alarm, and the low battery alarm. See the installation manual
for a precise location of the port and for voltage, current, and cable requirements.
NOTE: See Status and Alarm Messages, page 46 for alarm descriptions and
corrective actions.

Output Operating status condition Description


1,1 General alarm PFC fault
Inverter fault
Bypass static switch fault
Charger fault
EPO activated
Battery backup time ended, shift to
wait mode
Battery temperature fault >40º C or
battery temperature sensor
destroyed, charger shutdown
Abnormal presence of voltage on
the output before closing the
bypass static switch (frequency
converter)
UPS in downgraded mode
CAN communication fault
UPS personalization fault
Battery operation alarm The inverter is connected to the
load and operating on battery
power
Low battery alarm The battery has reached the low-
battery warning level (voltage or
time)

32 990-3619F-001
Configuration 10-40 kVA 380/400/415 V

Configuration
Default Settings
NOTE: The configuration procedures in this chapter describe how to change UPS
settings after initial start-up.
NOTE: Every new setting has to be confirmed by pressing the Enter key as
described in the procedures. If this step is omitted, the display will return to its
previous setting.

Setting Default Available settings


LCD CONTRAST 0 -4 to 4
WIZARD ENABLE DISABLE
DATE FORMAT DD/MM/YYYY YYYY/MM/DD, MM/DD/YYYY
DATE&TIME 01/01/2010 The range of year is from 2010 to
00:00:00 2035
TEMPERATURE CELSIUS FAHRENHEIT
LANGUAGE ENGLISH See Setting the Language, page 35
BUZZER ENABLE DISABLE
UPS OPERATION MODE2 NORMAL MODE PARALLEL MODE, FREQUENCY
CONVERTER MODE
OUTPUT VOLTAGE2 230 V 220 V, 240 V
UPS OUTPUT FREQUENCY2 50 Hz 60 Hz
UPS AUTOMATIC START2 DISABLE ENABLE
TRANSFER TO BYPASS2 ENABLE DISABLE
TRANSFER TO BYPASS IF ENABLE DISABLE
BYPASS NOT OK2
SET PASSWORD 000
BATTERY TEST ENABLE DISABLE
BATTERY TEST INTERVAL 1 month X months (1–6)
DUST FILTER LEVEL OFF 3 MONTHS, 4 MONTHS, 5
MONTHS or 12 MONTHS

2. These settings require a restart. See Settings Requiring a Restart, page 38.

990-3619F-001 33
10-40 kVA 380/400/415 V Configuration

Settings Not Requiring a Restart


NOTE: In the below menu tree you will find eleven settings which may be changed
without entering a password or making a UPS restart. Please read General
Information, page 34 before you start. For personalization settings, see Settings
Requiring a Restart, page 38.

General Information
NOTE: It is possible to change several settings under the SETTINGS menu
without having to escape and reenter the menu. Before you escape the SETTINGS
menu, the UPS will save all new settings by the prompt Done!.
NOTE: When your new settings have been confirmed by the prompt Done!, press
the ESC key until you return to the Default screen.

Setting the LCD Contrast


NOTE: The smaller the digit the darker the screen.

1. From the Default screen, press the Enter key.


2. Go to SETTINGS > LCD CONTRAST by using the navigation keys and press
the Enter key.
3. The contrast digit is now active. Select a contrast value between -4 and 4.

- 2

4. Press the Enter key to confirm the new display contrast value. After three
seconds the UPS confirms the new setting by the prompt Done!.
5. Press the ESC key until you return to the Default screen.

Setting the Wizard


1. From the Default screen, press the Enter key.
2. Go to SETTINGS > WIZARD by using the navigation keys and press the Enter
key.
3. Select ENABLE or DISABLE by using the navigation keys.
4. Press the Enter key to confirm the new wizard setting. After three seconds the
UPS confirms the new setting by the prompt Done!.
5. Press the ESC key until you return to the Default screen.

Setting the Date Format


1. From the Default screen, press the Enter key.

34 990-3619F-001
Configuration 10-40 kVA 380/400/415 V

2. Go to SETTINGS > DATE FORMAT by using the navigation keys and press the
Enter key.
3. Select between values YYYY/MM/DD, DD/MM/YYYY, or MM/DD/YYYY.
4. Press the Enter key to confirm the new date format. After three seconds the
UPS confirms the new setting by the prompt Done!.
5. Press the ESC key until you return to the Default screen.

Setting the Date and Time


NOTE: The correct date and time must be set for event time-stamping purposes.
NOTE: The range of year runs from 2010 to 2035.

1. From the Default screen, press the Enter key.


2. Go to SETTINGS > DATE&TIME by using the navigation keys and press the
Enter key.
3. The digit of year, month, or date is now active depending on the settings format.

2010-01-01
00:00:00

4. Use the navigation keys to select a value of the active digit and press the Enter
key.
5. Use the navigation keys to select a value of the next active digit followed and
press the Enter key and repeat this procedure until a value of the last digit has
been chosen.

2010-01-01
00:00:00

6. Press the Enter key to confirm the last value. After three seconds the UPS
confirms the new setting by the prompt Done!.
7. Press the ESC key until you return to the Default screen.

Setting the Temperature


1. From the Default screen, press the Enter key.
2. Go to SETTINGS > TEMPERATURE by using the navigation keys and press
the Enter key.
3. Select CELSIUS or FAHRENHEIT.
4. Press the Enter key to confirm the new temperature value. After three seconds
the UPS confirms the new setting by the prompt Done!.
5. Press the ESC key until you return to the Default screen.

Setting the Language


1. From the Default screen, press the Enter key.
2. Go to SETTINGS > LANGUAGE by using the navigation keys and press the
Enter key.

990-3619F-001 35
10-40 kVA 380/400/415 V Configuration

3. Select between the following 18 languages:

French Italian Dutch


Russian Turkish Thai
English Spanish Swedish
Polish Indonesian Korean
German Portuguese Finnish
Greek Chinese Simplified Norwegian

4. Press the Enter key to confirm the new display language. After three seconds
the UPS confirms the new setting by the prompt Done!.
5. Press the ESC key until you return to the Default screen.

Setting the Buzzer


NOTE: The buzzer informs you of an alarm status change (appearance or
disappearance) and can be switched OFF via the display. It is possible to stop the
buzzer from the Default screen at any time by pressing the ESC key. New alarms
activate the buzzer again. The buzzer has a single tone and a beep every 500 ms.
NOTE: The initial factory setting is ENABLE.
Buzzer sounds:
• Slow beep: ON (0.5 seconds)/ OFF (10 seconds). The UPS is in battery
operation, maintenance mode or with a minor environmental alarm (the
environment and minor alarm LED is lit).
• Quick beep: ON (0.5 seconds)/OFF (3 seconds). The UPS is in battery
operation and is reaching its pre-alarm threshold.
• Continuous beep: ON. The load is unprotected.

1. From the Default screen, press the Enter key.


2. Go to SETTINGS > BUZZER by using the navigation keys and press the Enter
key.
3. Select between ENABLE and DISABLE.
4. Press the Enter key to confirm the new buzzer setting. After three seconds the
UPS confirms the new setting by the prompt Done!.
5. Press the ESC key until you return to the Default screen.

Setting the Password


NOTE: In order to change the password you need to fill in the previous or initial
factory default password (000).
NOTE: If you press the ESC key any time during this procedure you will return to
the SET PASSWORD prompt.

1. From the Default screen, press the Enter key.


2. Go to SETTINGS > SET PASSWORD by using the navigation keys and press
the Enter key.
3. The first digit is now active. Use the navigation keys to select the first digit from
0 to 4 and press the Enter key.

000

36 990-3619F-001
Configuration 10-40 kVA 380/400/415 V

4. The second digit is now active. Use the navigation keys to select the second
digit from 0 to 4 and press the Enter key.

000

5. The third digit is now active. Use the navigation keys to select the third digit
from 0 to 4 and press the Enter key to confirm the password.

000

6. When the password has been set, the prompt Done! is displayed for three
seconds before the new password is displayed. Press the ESC key to return to
the previous menu at any time.

Entering the Password


NOTE: Default password is 000.
NOTE: If you choose a wrong digit, press the ESC key at any time during this
procedure to return to the previous menu and reenter your password.

1. When the first digit is active, use the navigation keys to select the first digit from
0 to 4 and press the Enter key.

Please enter password:


000

2. The second digit is now active. Use the navigation keys to select the second
digit from 0 to 4 and press the Enter key.

Please enter password:


000

3. The third digit is now active. Use the navigation keys to select the third digit
from 0 to 4 and press the Enter key to confirm the password.

Please enter password:


000

NOTE: If the password is correct, you are allowed to continue your desired
procedure. If the password is incorrect, the prompt Wrong password! is
displayed for three seconds before the display returns to the previous menu
and then you can try again.

Setting the Battery Test Enable/Disable


1. From the Default screen, press the Enter key.
2. Go to SETTINGS > BATTERY TEST ENABLE/DISABLE by using the
navigation keys and press the Enter key.
3. Select between ENABLE or DISABLE.
4. Press the Enter key to confirm the new battery test settings. After three seconds
the UPS confirms the new setting by the prompt Done!.
5. Press the ESC key until you return to the Default screen.

Setting the Battery Test Interval


1. From the Default screen, press the Enter key.
2. Go to SETTINGS > BATTERY TEST INTERVAL by using the navigation keys
and press the Enter key.

990-3619F-001 37
10-40 kVA 380/400/415 V Configuration

3. The digit is now active. Select an interval value between 1 and 6.


4. Press the Enter key to confirm the new test interval value. After three seconds
the UPS confirms the new setting by the prompt Done!.
5. Press the ESC key until you return to the Default screen.

Setting the Dust Filter Level


1. From the Default screen, press the Enter key.
2. Go to SETTINGS > DUST FILTER LEVEL by using the navigation keys and
press the Enter key.
3. Select between values 3 MONTHS, 4 MONTHS, 5 MONTHS, or 12 MONTHS.
4. Press the Enter key to confirm the new dust filter interval. After three seconds
the UPS confirms the new setting by the prompt Done!.
5. Press the ESC key until you return to the Default screen.

Settings Requiring a Restart


NOTE: In the below menu tree you will find six personalization settings which can
be changed by making a UPS restart and entering a password. Please read
General Information, page 38 before you start.
NOTE: In parallel system, the following six setting values should be exactly the
same, otherwise the alarm

Parallel init error

will appear on both UPS units, and the inverters of both UPS units cannot be
started.

General Information

NOTICE
• Only trained personnel following the required training course may undertake
modifications to UPS system parameters.
• All Personalization settings described below require a UPS restart and must
not be performed if the UPS is up running and supports the load. Before
starting the personalization sequence, the output breaker (QOP) must
therefore be turned to the OFF (opened) position.
• After the personalization sequence, the UPS will automatically turn into
normal operation (after DC bus charging) if “UPS Automatic start” has been
enabled under SETTINGS >PERSONALIZATION. Otherwise, see the
manual procedure under Turn into Normal Operation from Static Bypass
Operation, page 15.
Failure to follow these instructions can result in equipment damage.

38 990-3619F-001
Configuration 10-40 kVA 380/400/415 V

NOTE: You must have your password ready as you will be asked to enter it during
the below procedures. If you are in doubt about how to enter or change your
password, see Entering the Password, page 37 and Setting the Password, page
36.
NOTE: When a setting value has been selected, the prompt Selected! will be
displayed for three seconds where after the display will return to the option
selected. Press the ESC key to return to the item menu and press the navigation
keys to scroll to new setting items to make new settings.
NOTE: As mentioned above, it is possible to change several settings under the
PERSONALIZATION menu without having to leave and reenter the menu via the
ESC key. Before you go back to the PERSONALIZATION menu, the UPS will save
all new settings by the prompts:
• Save new settings? (press the Enter key to confirm or the ESC key to return to
the previous screen(s)).
• Saving settings......
• Setting success!
NOTE: If the Setting failed! prompt appears, wait three seconds before the
display returns to the PERSONALIZATION menu, and then try again.

Setting the UPS Operation Mode


NOTE: Please be aware that this procedure does not describe how to turn from
one operation mode into another when the UPS is up running. See Operation
Modes, page 12 instead.

1. From the Default screen, press the Enter key.


2. Go to SETTINGS > PERSONALIZATION > UPS OPERATION MODE by using
the navigation keys and press the Enter key.
3. Select Normal mode, Parallel mode, or Frequency converter mode by using
the navigation keys and press the Enter key.

Setting the Output Voltage


1. From the Default screen, press the Enter key.
2. Go to SETTINGS > PERSONALIZATION > OUTPUT VOLTAGE by using the
navigation keys and press the Enter key.
3. Select 220 V, 230 V, or 240 V by using the navigation keys and press the Enter
key.

Setting the UPS Output Frequency


1. From the Default screen, press the Enter key.
2. Go to SETTINGS > PERSONALIZATION > UPS OUTPUT FREQUENCY by
using the navigation keys and press the Enter key.
3. Select 50 Hz or 60 Hz by using the navigation keys and press the Enter key.

Setting the UPS Automatic Start


1. From the Default screen, press the Enter key.
2. Go to SETTINGS > PERSONALIZATION > UPS AUTOMATIC START by
using the navigation keys and press the Enter key.
3. Select ENABLE or DISABLE by using the navigation keys and press the Enter
key.

990-3619F-001 39
10-40 kVA 380/400/415 V Configuration

Setting the Transfer to Bypass


1. From the Default screen, press the Enter key.
2. Go to SETTINGS > PERSONALIZATION > TRANSFER TO BYPASS by using
the navigation keys and press the Enter key.
3. Select ENABLE or DISABLE by using the navigation keys and press the Enter
key.

Setting the Allow Transfer with Break


1. From the Default screen, press the Enter key.
2. Go to SETTINGS > PERSONALIZATION > ALLOW TRANSFER WITH
BREAK by using the navigation keys and press the Enter key.
3. Select ENABLE or DISABLE by using the navigation keys and press the Enter
key.

40 990-3619F-001
Maintenance 10-40 kVA 380/400/415 V

Maintenance
Parts Replacement
Determine if you need a Replacement Part
To determine if you need a replacement part, contact Schneider Electric and follow
the procedure below so that the representative can assist you promptly:

1. In the event of an alarm condition, scroll through the alarm lists, record the
information, and provide it to the representative.
2. Write down the serial number of the unit so that you will have it easily
accessible when you contact Schneider Electric.
3. If possible, call Schneider Electric from a telephone that is within reach of the
display so that you can gather and report additional information to the
representative.
4. Be prepared to provide a detailed description of the problem. A representative
will help you solve the problem over the telephone, if possible, or will assign a
return material authorization (RMA) number to you. If a module is returned to
Schneider Electric, this RMA number must be clearly printed on the outside of
the package.
5. If the unit is within the warranty period and has been started up by Schneider
Electric, repairs or replacements will be performed free of charge. If it is not
within the warranty period, there will be a charge.
6. If the unit is covered by a Schneider Electric service contract, have the contract
available to provide information to the representative.

Network Management Card


NOTE: A network management card must only be replaced by qualified personnel.
NOTE: The UPS is equipped with the default network management card
AP9630CH.
The default network management card (AP9630CH) can be replaced with the
network management card AP9635CH which gives access to additional features
such as:
• Modbus RTU over RS485
• One universal input/output port, to which you can connect:
◦ Temperature (AP9335T) or temperature/humidity sensors (AP9335TH)
◦ Relay input/output connectors that support two input contacts and one
output relay (using AP9810 Dry Contact I/O Accessory)
• Access to PowerChute, DATA CENTER Expert, RMS over Ethernet, TLS over
Modem, Modbus monitoring, and 18 language variations
A network management card can be replaced with the UPS configuration up
running.

AP9635CH

NOTE: Please refer to the replacement procedures in the manual shipped with the
card. Please also refer to the UPS installation manual on how to connect the
communication cables.

990-3619F-001 41
10-40 kVA 380/400/415 V Maintenance

Dust Filter
NOTE: The UPS is equipped with a dust filter, which must be changed at intervals
depending on the dust level present.
NOTE: Do not reuse the filter by cleaning the dust filter.

Dust filter Part Number Description

Galaxy 300/300i dust filter for G3HTOPT005 Protects the UPS from dust
narrow cabinet (400 mm)

Galaxy 300/300i dust filter for G3HTOPT006 Protects the UPS from dust
wide cabinet (500 mm)

Store the Dust Filter


Ambient Temperature Relative Humidity

-10 °C to 60 °C (14 °F to 140 °F) 0%–90% Non-condensing

Replace Dust Filter


1. Open the upper door at an 90º angle by pushing against the white dot on the
right side of the door.

UPS with Internal Batteries UPS without Internal Batteries

2. Press down on the top end of the sheet metal bar and push it to the right or left
to release it from the rectangle hole in the clip bracket. Then remove the bottom
end of the sheet metal bar by lifting it out of the rectangle hole.

42 990-3619F-001
Maintenance 10-40 kVA 380/400/415 V

3. Remove the two remaining metal sheet bars in the same way.

4. Release the old dust filter from the clip brackets and remove it from the door.

990-3619F-001 43
10-40 kVA 380/400/415 V Maintenance

5. Insert the new dust filter into the rear of the door and fix it to the top and bottom
clips.

6. Reinstall one of the sheet metal bars to protect the filter by inserting the bottom
bent end of the bar into the corresponding rectangle hole in the bottom clip
brackets. Then insert the top bent end of the sheet metal bar into the top clip
bracket.
7. Reinstall the other two sheet metal bars (three in all) in the same way.

44 990-3619F-001
Maintenance 10-40 kVA 380/400/415 V

8. Reset the dust filter timer. See how in Status and Alarm Messages, page 46
and Setting the Dust Filter Level, page 38.
9. Dispose of the used dust filter correctly.

990-3619F-001 45
10-40 kVA 380/400/415 V Troubleshooting

Troubleshooting
Status and Alarm Messages
This section lists status and alarm messages from the display and the LEDs. The
display messages are listed in alphabetical order, and a suggested corrective
action is listed with each display alarm message to help you troubleshoot
problems.

Buzzer
NOTE: The buzzer turns on as soon as an alarm condition is detected. It can be
turned off by pressing the ESC key from the Default screen. If a new alarm
condition is detected, the buzzer turns on again. The buzzer turns OFF
automatically when the last alarm has been cleared. The buzzer can be enabled or
disabled under the Settings menu. See Setting the Buzzer, page 36.

Alarm Pop–Ups
NOTE: An alarm automatically pops up on the display screen when an unexpected
event or alarm condition occurs, unless the screen displays:
• an alarm in the alarm list
• a prompt as part of a command, password or settings process
• a viewing or settings prompt under the Personalization menu
An alarm is also prohibited from popping up for 30 seconds after one of the four
navigation keys has been pressed in order to avoid disturbance when a menu is
being viewed.
NOTE:
The screen displays the alarm in the following format:
FAULT
Alarm description

Example

FAULT
Load short circuit

NOTE: The display screen will show one alarm at a time. When several alarms
occur at the same time, the latest alarm appears at the top of the list and can be
deleted by pressing the ESC. If all alarms are deleted, the display returns to the
screen displayed before the alarm(s) occurred. Deleted alarms can still be viewed.
See View Alarms, page 31.

Error Codes for UPS System Initialization

Display Message Description Corrective Action


1-1 HMIM board init error Contact a Schneider Electric-
certified service partner.
1-2 CAN communication loss Contact a Schneider Electric-
certified service partner.
1-3 Failure of technical level check Contact a Schneider Electric-
certified service partner.
1-4 UPS init error Contact a Schneider Electric-
certified service partner.

46 990-3619F-001
Troubleshooting 10-40 kVA 380/400/415 V

Displayed Messages

Display Message Description Corrective Action


AC bypass overload The AC bypass is overloaded and a transfer Remove part of the load.
back to the inverter is prohibited
AC nor is in derating The AC normal voltage is low but within the Check the AC normal voltage.
derating range. The load support capability
is derated based on the derating curve
AC normal fault The AC normal voltage is abnormal If the input breaker (QM1) is ON
(Voltage, frequency, phase order, mains (closed): Check the AC normal
neutral loss) source. If (QM1) is OFF (opened):
Turn QM1 to the ON (closed)
position.
AC normal voltage low The AC normal voltage is low but can Check the AC normal source. If the
supply the load AC normal source is working
normal and the alarm still exists,
Contact a Schneider Electric-
certified service partner.
Ambient temp high Ambient temperature is too high and Try to reduce the ambient
exceeds the limitation temperature with cooling.
Battery breaker is open The battery breaker(s) (QB) or (QFB) is/are Check the status of the battery
open breakers.
Batt chg incompatible Occurs in configurations with an internal Check the charger type and battery
charger installed and an external battery breaker status.
breaker (QFB) in the ON (closed) position
OR in configurations with a CLA (long
backup time charger) installed and the UPS
battery breaker (QB) in the ON (closed)
position
Battery deep discharge A battery deep discharge is in progress, and Reestablish the AC normal source.
the inverter will shut down soon. The battery
deep discharge is a settings parameter
configured by the Schneider Electric-
certified service partner and the customer
Battery fuse blown fault The battery fuse has blown Contact a Schneider Electric-
certified service partner.
Battery not connected A negative or positive battery is not Contact a Schneider Electric-
connected certified service partner.
Batt SCR short circuit The battery source (SCR) is short-circuited Contact a Schneider Electric-
certified service partner.
Battery over voltage A positive or negative battery is above its Contact a Schneider Electric-
voltage range certified service partner.
Battery test fault The battery test has failed due to an issue Contact a Schneider Electric-
with the batteries certified service partner.
Battery temperature fault A battery (internal or external) is outside its Contact a Schneider Electric-
temperature threshold or the sensor is certified service partner.
destroyed
Breaker QM2 is open The static bypass breaker QM2 is OFF Turn QM2 to the ON (closed)
(open) (except in frequency converter position.
mode)
Breaker QOP is open The output breaker QOP is OFF (open) Turn QOP to the ON (closed)
position.
Byp freq out of tolerance The AC bypass frequency is out of Check the AC bypass frequency.
tolerance

990-3619F-001 47
10-40 kVA 380/400/415 V Troubleshooting

Byp/Inv sync fault The inverter cannot synchronize with the AC Check the AC bypass source. If the
bypass, and a break transfer will be AC bypass is normal and the alarm
performed still exists, Contact a Schneider
Electric-certified service partner.
Byp phase order fault The AC bypass phase order is wrong Check the AC bypass cable
connection to verify the phase
order.
Bypass SCR fault The bypass SCR or its driver is broken or Contact a Schneider Electric-
the bypass temperature is outside its certified service partner.
threshold
Byp volt out of tolerance The AC bypass voltage is out of tolerance Check the AC bypass voltage.
Call APC for startup The life cycle monitoring (LCM) module and Contact a Schneider Electric-
Dust Filter Management (DFM) are not certified service partner to perform
configured yet. the configuration.
Chg type setting conflict This message might appear for units with a Contact a Schneider Electric-
CLA installed and where the charger type certified service partner.
setting value is set to internal charger OR
for units with an internal charger installed
and where the charger type setting value is
set to CLA
Charger fault • The charger is outside the voltage range Check the battery breaker status or
• The charger is outside the current range contact a Schneider Electric-
certified service partner if the alarm
• The charger is outside the temperature is still present.
threshold
• A charger soft start alarm is present.
If an internal charger is installed and the
external battery breaker (QFB) is closed OR
if a CLA (long backup time charger) is
installed and the UPS battery breaker (QB)
is closed this alarm might appear. An
abnormal charger alarm has occurred (a
regulation or charger hardware alarm)
Communication fault A CAN or McBSP internal communication Contact a Schneider Electric-
alarm is present. certified service partner.
DC bus fault The DC bus is too high or the DC bus is too Contact a Schneider Electric-
low certified service partner.
Dust filter expiring soon Dust Filter will be expired in 5 days Replace the dust filter and launch
RESET DUST FILTER TIMER
command via the display under
CONTROLS > RESET DUST
FILTER TIMER.
Dust filter expired Dust Filter has already been expired Replace the dust filter and launch
ACKNOWLEDGE DUST FILTER
ALARM command via the display
under CONTROLS >
ACKNOWLEDGE DUST FILTER
ALARM.
End of backup time The battery backup time has run out Reestablish the AC normal source
and start the UPS again.
End of battery life The battery has reached the end of its life Contact a Schneider Electric-
time which is checked by a battery meter certified service partner to replace
the battery.
Entry service test mode The entering of the service test mode
(designed for the certified service partner)
has been completed successfully
EPO active The EPO button is pressed down Check the status of the EPO
button.

48 990-3619F-001
Troubleshooting 10-40 kVA 380/400/415 V

Fan fault A PFC fan or an inverter fan is inoperable Contact a Schneider Electric-
certified service partner.
Inverter SCR fault The inverter SCR or its driver is broken Contact a Schneider Electric-
certified service partner.
Inv thermal overload The inverter overload threshold has been Remove part of the load and launch
exceeded the RESET ALARM command
under CONTROLS > RESET
ALARM.
Inv current limitation The UPS transfers between the inverter and Check the load status and launch
the bypass four times due to a momentary the RESET ALARM command via
current limitation the display under CONTROLS >
RESET ALARM.
Inverter fault • The inverter fuse is blown Contact a Schneider Electric-
certified service partner.
• The inverter SCR is defect
• The inverter voltage is out of tolerance
• The inverter IGBT (insulated gate bipolar
transistor) is outside the temperature
threshold
• The inverter choke is outside the
temperature threshold
• A short circuit in the inverter capacitor
has occurred
• The inverter output voltage wave is not
sinusoidal or the voltage value is out of
tolerance
Inverter overload The inverter is overloaded according to the Remove part of the load.
overload curve
Load short circuit The output has short-circuited Check the output and load
connection, then launch the
RESET ALARM command via the
display under CONTROLS >
RESET ALARM.
Neutral loss fault The AC normal neutral cable is lost Power OFF the system and check
the cable connection.
Nor freq out of tolerance The AC normal frequency is out of tolerance Check the AC normal frequency.
Nor phase order fault The AC normal phase order is wrong Check the AC normal cable
connection to verify the phase
order.
Nor volt out of tolerance The AC normal voltage is out of tolerance Check the AC normal voltage.
Overload in batt mode The UPS is overloaded in a state where the Remove part of the load and
batteries supply the load and the UPS will reestablish the AC normal source.
transfer to bypass operation mode
Parallel init error Equipment number, firmware revision, or Contact a Schneider Electric-
core settings conflict between two parallel certified service partner.
UPSs
Parallel system fault The other UPS is inoperable Contact a Schneider Electric-
certified service partner.
Parallel UPS detected Parallel UPS has been detected in a single Unplug parallel cable if a single
system system is desired, otherwise
contact a Schneider Electric-
certified service partner to install a
parallel system.
Parallel UPS lost Parallel cable is disconnected, or 1: Reconnect parallel cable.
communication between two UPSs failed
2: Contact a Schneider Electric-
certified service partner if the alarm
still exists.

990-3619F-001 49
10-40 kVA 380/400/415 V Troubleshooting

Personalization fault A personalization error has occurred Contact a Schneider Electric-


certified service partner.
PFC fault • A PFC fuse has blown Contact a Schneider Electric-
certified service partner.
• A PFC soft-start failure has occurred
• The input SCR is outside its temperature
threshold
• The PFC current between the main
board and the auxiliary board is
unbalanced (only for 30, 40 kVA UPS
units)
• The PFC IGBT (insulated gate bipolar
transistor) is outside its temperature
threshold
• A PFC auxiliary board fuse has blown
(only for 30, 40 kVA)
PFC overload The PFC is overloaded according to the Remove part of the load.
overload curve
PFC thermal overload The PFC overload curve is outside its Remove part of the load and launch
threshold the RESET ALARM command via
the display under CONTROLS >
RESET ALARM.
Power supply 2 fault An auxiliary power supply fault has occurred Contact a Schneider Electric-
certified service partner.
Pre end of backup time The battery backup time runs out soon Reestablish the AC normal source
to protect the load.
Redundancy lost Redundancy is lost in a parallel system 1: Start inverters on both UPSs if
they have not started.
2: Check if there are any alarms
present and contact a Schneider
Electric-certified service partner if
necessary.
3: Check if the system load is under
105%.
Setting fault Setting session failure Perform the setting session again
and launch the reset alarm
command under CONTROLS >
RESET ALARM. If the alarm is still
present, contact a Schneider
Electric-certified service partner.
Single output enabled One UPS has been isolated, and the other Contact a Schneider Electric-
UPS is enabled to output as a single system certified service partner.
Sync source fault The synchronization source (AC bypass) is Check if QOP is closed.
out of tolerance and the inverter is unable to
Check the AC bypass source. If the
synchronize with it
AC bypass source is normal and
the alarm still exists, contact a
Schneider Electric-certified service
partner.
Technical check needed Technical check is recommended Contact a Schneider Electric-
certified service partner.
Transfer to byp denied A transfer to AC bypass is forbidden Transferring to bypass is a
personalization setting which can
be modified via the display under
PERSONALIZATION >
TRANSFER TO BYPASS.

50 990-3619F-001
Troubleshooting 10-40 kVA 380/400/415 V

Transformer temp high Transformer temperature is too high and Contact a Schneider Electric-
exceeds the limitation. certified service partner.
UPS not calibrated Some UPS acquisition channels are not Contact a Schneider Electric-
calibrated certified service partner.
Volt detected on bypass Voltage is detected on AC bypass (maybe 1: Turn QM2 or Q3BP into open
due to turning QM2 or Q3BP into closed position if they have been turned
position) in frequency converter mode into closed position before.
2: Contact a Schneider Electric-
certified service partner if the alarm
is still present.
Warranty expiring soon Legal warranty will expire soon Contact a Schneider Electric-
certified service partner.
Wrong batt +/- connect The battery connection is inversed Check the battery cable
connection.

990-3619F-001 51
Schneider Electric
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990-3619F-001

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