Abhishek Jogi's Resume

CURRICULUM VITAE
Abhishek P Jogi
Mobile no:9164211829 / 6360121990
Email:abhiprabhu34@yahoo.com
OBJECTIVE:
“A position in the company with major responsibilities that will effectively utilize my
technical, communication, leadership & organizational skills which will help in my growth
along with the growth of the Company”
ECTIVE:
CURRENT EXPERIENCE:
Working for Sony India Pvt.Ltd bangalore as a Branch Service Coordinator.
Sony India is one of the most recognized consumer electronics brand in the country, with a
reputation for new age technology, digital concepts and excellent after sales service. In India,
Sony has its footprint across all major towns and cities in the country through a distribution
network comprising of over 20,000 dealers and distributors, more than 300 exclusive Sony
outlets and 25 branch locations. Sony India also has a strong service presence across the
country with 365 service outlets. Manned by customer friendly and informed sales persons,
Sony’s exclusive stores ‘Sony Center’ are fast becoming the most visible face of the company
in India. A distinctive feature of Sony’s service is its highly motivated and well-trained staff
that provides the kind of attentive and sensitive service that is rare today.
Sony is committed to ensuring that both the products and the marketing activities employed
truly make a difference to people’s lifestyles and offer them new dimensions of enjoyment.
Relentless commitment to quality, continuous dedication to customer satisfaction and
unparalleled standards of service is what differentiates us from countless competitors and
reflects a true image of all that is Sony.
JOB PROFILE:
⮚ Service Team Management.

⮚ Service inventory reconciliation & implementing process to manage optimum service.
⮚ Improving revenue per call
⮚ MSL planning
⮚ Maintain service quality and critical issues for service team.
⮚ New products releases and field trails in the market.
⮚ Calls Closing and maintain Service Franchisees.
⮚ Responsible for TAT and Service revenue.
⮚ Responsible for technical trainings for customers regarding our products.
⮚ Responsible for unresolved problems by the technicians.
⮚ Maintain the record of repeated problems and advice solutions.
⮚ Responsible for replacements of products to customers.
⮚ Responsible for area complaints in all branches and need to give feedback to HO.
⮚ Responsible for contact with supplier and get feedback and improvements in their
products.
⮚ Giving advices for new launching products and improvements and product quality
issues in market and give feedback to manufacturing plant quality team for further
improvements.
⮚ Responsible for suggest CAPA for critical complaints in my respective zones.
⮚ Traveling through to the customer end to ensure their complete satisfaction.
⮚ Handling Escalated Cases
PREVIOUS EXPERIENCE:
worked at consolidated retail group which is a authorised Apple service provider
Since 2006, Consolidated Retail has been growing exponentially in the retail space, with over
25 brand stores and 10+ authorised service centers across Tamil Nadu and Karnataka.
Being the flagship arm of Consolidated, which was established in the city of Coimbatore in
1971, we are a retail sales and service organisation with a core emphasis on excellence in
customer experience.
JOB PROFILE:
● Worked as service customer handling & as service technician(Apple certified mac

technician & Apple ios certified technician) at bengaluru.
● Analyze and perform repairs related to mac systems , operating issues and thier
peripherals.
● Strong customer service orientation and to provide high-quality and timely customer
service in a technical/ computing environment to address a range of questions and
respond to continuous requests for information and services.
● typically resolves basic problems while referring more complex problems to more
senior technology specialists or tier 2 and 3 supports .
● works with internal and limited external customers on a face-to-face basis, ensuring
their business computers and phone requirements are efficiently supported and
satisfied.
● Documents sale by creating or updating customer profile records
● Maintains security and telecommunications system.
● Informs visitors by answering or referring inquiries.
● Directs visitors by maintaining employee and department directories.
● Maintains security by following procedures, monitoring logbook, and issuing visitor
badges.
● Operates telecommunication system by following manufacturer’s instructions for
house phone and console operation.
● Keeps a safe and clean reception area by complying with procedures, rules, and
regulations.
● Supports continuity among work teams by documenting and communicating actions,
irregularities, and continuing needs.
● Contributes to team effort by accomplishing related results as needed.
St EXPERIENCE:
PREVIOUS EXPER
PREVIOUS EMPLOYMENT:
Worked at ICT Service Management solutions India Pvt Ltd at Bangalore as a Service
Engineer.
COMPANY PROFILE:
ICT SMS India is one of the subsidiary of SMS group whom is the global service company
to provide the total service for the ICT product. ICT SMS India has fully capability for the
import and export for the goods for sale or for service activity. ICT SMS India headquarter is
located on Bangalore and also registered 29 branch office all over all of the India state. So
ICT has fully capability to perform domestic transportation to whole area of India with his
own road permit. ICT SMS has been fully authorize by brand customer to perform the PCB
L3 repair activity for notebook and PC. ICT SMS also has the fully knowledge to perform
the L0-L3 repair for smartphone.
JOB PROFILE:
⮚ Troubleshooting smart phone related issues.

⮚ Installing the OS & software update.
⮚ Assemble and disassemble of smart phone.
⮚ Diagnose the defective phones and identify the root cause of the problem.
⮚ Maintain 6S and ESD in work station in all the times.
⮚ Replacing CG, camera, vibrator, speaker, battery etc.
⮚ To detected fraud units in board level.
⮚ Achieving TAT as per the WIP.
⮚ Promoted for the Athena process in the same project for Level-3.
PREVIOUS EMPLOYMENT:
COMPANY PROFILE:
Centum Electronics Pvt Ltd
Centum is an ISO 9001 and ISO 14001 certified and KAIZEN Implemented Company.
Centum is today India's leading provider of high technology electronic modules, sub
systems and electronic components. Centum Electronics provides customers with product
design, development and manufacturing solutions for high reliability applications. Centum
addresses customers in the Space, Defense, Aerospace, Communications and Automotive
markets.
ROLES AND RESPONSIBILITIES:
➢ Maintaining quality in production line, with target reaching on time.

➢ To look after all production activities in the unit and to plan and schedule and the
Assembly lines as per the priority of production.
➢ New product Development and Customer Complaint Handling.
➢ Expertise in Customer specification understanding and Implementation.
➢ Hands on experience in handling customer complaint, defect analysis and
implementation.
➢ Administering new product launch activities and involving manufacturing audit as per
new product design.
➢ To provide support in problem and defect analysis in materials and production quality
related issues.
➢ Monitor productivity & yield reports.
➢ SMT, PTH, FLAT PACK all type of components Manual Soldering and disordering.
and Wire Harness Assembly as per MIL standards.
➢ Have a good skill of PCBA rejection and Acceptance criteria for PCBA.
➢ Actively participate in KAIZEN, defects reduction and quality production.
➢ Awareness of Handling the ESD sensitive Components.
➢ Actively participating internal & also the external customer audits.
➢ Responsible for “0” defects 100% Quality product.
➢ Tracking and reporting to senior engineer.
➢ Maintain the quality of the product as per ISO system.
TRAINING AND AWARENESS:

▪ Kaizen activities.
● ISO 14001, AS 9001, OHSAS-18001 Training.
● FIRST AID And Firefighting.
● 5’S, ESD
EDUCATION:
● Diploma in Electronics and Communication Engg From Board of Technical

Examinations Karnataka in the year 2012 with 62 %aggregate.
● 2 Years10+2 in commerce(CEBA) From Board of Pre-University Board
Karnataka(2009) with 70% aggregate
● SSLC from Karnataka Secondary Education Board(2007) with 72.96% aggregate.
KEY SKILLS:
● Technically sound in 5S and KAIZEN.

● Proficient in MS-Office (Excel, Word and Power point).
● Basic Computer knowledge.
● Ability to finish the work in time and be able to handle pressure.
● Having Knowledge about SMT line process and defects identification as per IPC
STD 610-E.
● Awareness of Handling the ESD sensitive Components.
● Excellent Leadership and team building skills.
● Accuracy and attention to details.
PERSONAL PROFILE :
Father Name : Prabhakar
SEX : Male
Nationality : Indian
Date of Birth : 27.Feb.1992
Languages Known : English, Kannada ,Tamil ,Hindi
Permanent address : # 209(b\a) Goverdhan compound, near ayyappa temple road
Kunjathbail, Mangalore- 575015
DECLARATION:
I hereby declare that the information furnished above is true to the best of my
knowledge.
Date : - Yours faithfully,

Place : - Bangalore (Abhishek P Jogi)

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CURRICULUM VITAE

⮚ Service Team Management.

● Worked as service customer handling & as service technician(Apple certified mac

⮚ Troubleshooting smart phone related issues.

➢ Maintaining quality in production line, with target reaching on time.

TRAINING AND AWARENESS:

● Diploma in Electronics and Communication Engg From Board of Technical

● Technically sound in 5S and KAIZEN.

Date : - Yours faithfully,

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