Workshop 2-Problem Solving
Workshop 2-Problem Solving
Workshop 2-Problem Solving
⦁Which five adjectives or expressions describe problems or issues that usually need serious
attention?
Critical
Persistent
Severe
Urgent
Defect
⦁Which adjectives or expressions describe issues that don’t deserve much attention?
Insignificant
Irrelevant
Minor
Ongoing
trivial
unimportant
quick-fix
long shot
hiccup
Obstacle
• Identify
• Develop
• Execute
• Assess
• Goal
• Time-bound
• Milestone
• Analytics
• Surveys
• Fishbone diagram
• Rubric
• Strengths
• Weaknesses
• Threats
• Measurable
• Resources
• Full-blown
• Maximize
• Test
• Symptom
• Troubleshooting
• Actionable
DEFINITION
- Identificar
- Desarrollar
- Ejecutar
- Evaluar
- Objetivo
- Hito
- Análisis
- Encuestas
- Rúbrica
- Puntos fuertes
- Debilidades
- Amenazas
- Medible
- Recursos
- Completo
- Pros y contras
- Maximizar
- Prueba
- Síntoma
- Solución de problemas
- Actuable
I: Identify
D: Develop
E: Execute
A: Assess
• What is the importance of symptoms recognition when solving problems?
Because that way we know the causes of the problem, and what caused it.
• According to the video, is it useful to organize the problem in a graphic way? Why?
Yes, because it is a more structured way of discovering the causes of the problem.
• Which step evidences the variety of possible solutions to a problem considering its causes?
The develop step, this is where possible solutions to the problem are identified.
• How can we compare or determine the best solution or path to follow to solve a problem?
Analyzing the pros and cons of the solution that will be carried out to solve the problem, and how
effective it will be.
I think it is a model that is effective to solve a problem in a more organized way, due to the steps
that must be taken to do it.
3.2. Reading Practice: 3 types of problem solvers Work in pairs to read the following text. Before
reading the text, discuss the following questions:
Problem solving is the ability to identify a problem, take logical steps to find a desired solution, and
monitor and evaluate the implementation of that solution.
Identify the problem. Problem solving and decision making begins with recognizing that there is a
situation that wants to be solved.
Optional solutions.
Decision making.
Action plan.
Now, work in pairs to socialize the information given in the text and answer the following
questions:
It is important because this way you show that you are a person who takes the initiative to ask
questions and help solve a problem, it is a highly valued quality in a job.
• What was the piece of advice about the strategy provided in the text?
I think it was: When faced with this type of behavioral interview question, make sure that you show
you are an “initiative taking” problem solver first. Avoid sounding like you seek help right away. Also,
try to avoid making the problem something that you caused.
Yes, you must identify the problem first, then analyze the situation, and finally implement the
solution.
• What would it be your answers to the questions from the text in a job interview?
At the institute, when we have had coordination problems with the group to do homework, to solve
it is better to meet and talk to each other face-to-face, so that everything is clear and there are no
problems, we have had conflicts due to lack of communication, but what has helped to solve it has
been the communication
• What type of problem solver are you? Why? Explain your answer.
I think that the asker, I prefer to be sure that I am solving the problem in the correct way, and to
know the point of view of others.
Finding out more details: I'm at the conference and I've got my presentation on in 25 minutes but
the laptop has just crashed on me and I've lost all my PowerPoint slides!
Diagnosing a problem: Colleague B: OK, let's not panic. I don't suppose you made a backup of the
data?
Making a suggestion: Look, what I suggest is that you get on to the organizers and have them
reschedule your presentation. I'll send down my assistant with a replacement laptop.
Rejecting a suggestion: I'm not sure about that idea. The conference centre seems quite far from
our office.
I think I will always carry an external hard drive with me that contains all the information I need, I
would even use the google cloud to save my documents, it is a safer way to have my important
documentation saved, I can see it, use it and download it as many times as I want.