Ilovepdf Merged

Chapter 1
Background and progress of the project
1. Present Condition of Bus Terminal in Indonesia and Need for

Improvement
1.1 Status of Major Operation of Bus Terminal in Indonesia

◦
1.2 Raise the need for Improvement of Bus Terminal in Indonesia
2. The Adoption of the Ministry of Land, Infrastructure and Transport's

ODA Project in 2020 and its expected effect
2.1 The Adoption of ODA Project in 2020
2.2 Expected Effect

Ⅰ. Background and progress of the project 1
1. Present condition of Bus Terminal in Indonesia and Need for Improvement
1.1 Status of Major operation of Bus Terminal in Indonesia
▣ Non-regular bus service

◦ Inter-regional buses run by destinations, but non-regular buses run by certain
level of passengers of ride on a non-regular basis (fill&go) without a「regular
departure time」
* only guides passengers with ticket prices by destination at ticket window
⇒ Buses to destinations with high demands depart quickly, but buses with low
demand for use leave the terminal with a certain level of waiting for
passengers to board. This leads to passenger’s confusion.
Bus borading gate (1) Bus borading gate (2)

Bus schedule ticket office
< Figure 1-1 Information board for bus terminal destinations and parking lots in Indonesia >
▣ Ticket sales by the hand of ticket sales personnel by bus company

◦ Bus companies operating terminals operate ticket offices for each company in
the waiting room and sell tickets to passengers by hand
◦ Passengers are not allowed to purchase tickets through various methods such
as unmanned ticket machine, Internet and mobile, and can only purchase
tickets with cash.
⇒ Passengers can check their destination and purchase tickets only at the
ticket window, which causes serious confusion at ticket offices during peak
times and holidays
< Figure 1-2 Ticket counter at bus terminal in Indonesia >

▣ Bus companies' reckless use of Terminals

◦ In addition to facility management, Indonesian terminals are operated by each
bus companies’ intention, including ticket sales, adjustment of platforms
between bus companies, and maintenance of parking lot order
► Based on the Passenger Transport Service Act, South Korea distinguishes the role
of a terminal operator that supports passenger transportation, such as on-site
ticket sales (ticket window and unmanned ticket machine) and Internet and mobile
services, as well as waiting rooms, parking lot, car wash, and rest areas based on
the operation systems of bus operators and bus companies that directly transport
passengers.
⇒ Due to the terminal's lack of active vehicle control, the
departing/standby/parked vehicles are complicatedly intertwined within the
platform. Also, facility installation and management entity is unclear and The
arrival information system and facilities (information boards, etc.) for
passenger’s convenience on the bus is poor.
1.2 Raise the need for improvement of Bus Terminal in Indonesia
▣ Korea-Indonesia MOU for Transportation Cooperation

◦ The MOU was signed by the Minister of Land, infrastructure and transport of
both countries(2017.11.9.), The same includes exchange and cooperation
projects for "field transportation" in Articles 2 (Scope of Cooperation) and
Articles 3 (Cooperative Activities).
▣ Korea-Indonesia ITS Cooperation Conference

◦ Indonesia's Transport Ministry expressed its position on benchmarking plans
for advanced countries in order to resolve serious traffic congestion through
ITS at the Korea-Indonesia ITS Cooperation Conference ('18.33)
- Raise the need for efficient terminal operation/management and convenient

use of terminals for passengers
▣ Korea-Indonesia Conference on Transportation Cooperation

◦ In the course of discussing ways to cooperate in infrastructure and
transportation at the 1st Korea-Indonesia Transportation Cooperation
Conference ('18. 4.26), Indonesia discussed the need to rationalize
transportation networks for efficient transportation operation due to heavy
traffic congestion.
< Figure 1-3 Status of Land Transportation Exchange between Korea and Indonesia before the
adoption of the ODA project＞

The Adoption of the Ministry of Land, Infrastructure and

2.
Transport's ODA Project in 2020 and its expected effect
2.1 The adoption of ODA project in 2020
◦ After the MOU was signed between Korea and Indonesia, the Ministry of Land,
Infrastructure and Transport of Korea adopted the [trial Operation of
modernized bus terminal and Master Plan for Modernized Bus Terminal in
Indonesia] grogram with emphasis on "Trial Operation for Modernized Bus
Terminal in Indonesia" as ODA project in 2020 based on the Indonesian
government's request for improvement of bus terminals.(2018. december)
◈ Characteristics of a pilot operation and master plan for modernization of bus

terminal in Indonesia ◈
▪ Prior to actual project implementation for recipient country, the regular ODA project
procedures will be carried out as a project after launching a master plan for the feasibility
of the project based on specific on-site surveys.
▪ Based on IT technology, this project will designate a bus terminal for modernized pilot
operation for Indonesian people, promote modernization during the project period, and
based on the results, the measures to improve the system for the expansion of the entire
bus terminal in Indonesia and systematic terminal operation will be presented master plan
▪ The project will be carried out as a combination of master plans, such as system
improvement, and expansion of entire bus terminal in indonesia based on modernized
pilot operation project.
Project Master plan
(Modernized pilot operation) (Developing the system to expand the entire

▪ Manual ticketing → Computer ticketing terminal)
▪ Provide and reserve internet and mobile ▪ Survey on satisfaction of modernized pilot
operation information operation
▪ Real-time operation information provided ▪ Establishing system improvement such as
2.2 Expected effect
through the comprehensive information bus/terminal regulations and guidelines
display - Utilize the passenger law system in Korea
▣ Increased convenience of inter-regional buses for Indonesian people
◦ Rapid increase of Internet usage rate of individuals and businesses, computer

penetration rate of households, mobile phone penetration rate, and the
Internet usage rate of broadband
- The number of Internet users in 2017 is estimated at 1432.6 million, a

sevenfold increase from about 20 million in 2007.
* Source: Indonesian Association of Internet Service Providers (APJII)
◦ In particular, Indonesian society is actively engaged in the field of IT, with the
size of SNS users, such as Facebook and Twitter, ranking fifth in the world.
< Figure 1-4 Status of increasing number of people using the Internet in Indonesia over the past
10 years >
* Source : Global Web Index, GSMA Intelligence
◦ Mobile usage as a means of Internet access consists of 69% of smartphones,

28% of PCs and laptops, and 2% of tablet PCs as of 2017, with about 100
million people using smartphones and the means are expected to continue
to grow.
< Figure 1-5 Status of increasing number of people using the mobile device in Indonesia over the
last 10 years >

* Source : Asosiasi Penyelenggara Jasa Internet Indonesia/APJII, 2015-2016
◦ In the future, the follow-up project (Modernized pilot operation) will focus on
"Internet and Mobile Reservation" and "Computer ticket issuance" based on
IT technology in Indonesia's social environment and atmosphere, so
Indonesian people who use pilot operation terminals will use inter-regional
buses with more convenience with internet and mobile reservations and
tickets purchases
▣ Increase efficiency of inter-regional buses in Indonesia

◦ Bus operators can predict the demand of bus passengers by time zone by
collecting and analyzing the demand for each destination, which is expected to
enable efficient bus operation to meet the demand of passengers.
◦ Bus operators can quickly aggregate accurate ticket sales data and check the
sales price transparently by converting ticket sales personnel on ticket sales to
electronic issuance (prevent omission of sales fees at the site)
▣ Expecting efficient operation of terminals

◦ As ticket sales, which used to be given out by hand, are switched to integrated
electronic issuance, the congestion at ticket counters is mitigated and ticket
sales procedures and time are shortened, enabling efficient ticketing.
◦ Providing bus service information to terminal users can reduce the burden of
work caused by effor to reduce inconvenience for bus users
◦ Improving the efficiency of space utilization and enabling efficient

management of terminal facilities through rearrangement of bus and
passenger routes
▣ Establishing a Systematic Transportation Policy of the Ministry of

Transportation in Indonesia
◦ Indonesia's Transport Ministry expects that it will be easier to establish
transportation policies by referring to data when establishing transportation
policies as the number of people (departure/arrival) 1 and bus operation
information by terminal and destination are accurately collected and
managed.
◦ For your information, it is expected that bus companies will secure

transparency and objectivity of price setting based on relevant data when
paying the facility user fee in return for using the terminal.
1 Indonesia's Transport Ministry categorizes passengers using terminals by arrivals and

departures
Chapter 2
Task Overview and Progress
1. Background, Purpose, and Role of this Task
1.1 Background and Purpose
◦1.2 Role
2. Range and Implementation Details of this Task
2.1 Range of Time and Space
2.2 Range of Content
2.3 Design Service Implementation Procedure, Methodology and

Major Progress
Ⅱ. Task overview and progress 8
1. Background, purpose and role of this task
1.1 Background and Purpose
◦ In order to determine whether the Ministry of Land, Infrastructure and

Transport's ODA budget is properly executed, it is necessary to present a
base point for budget execution of 『 Modernized pilot Operation of Bus
Terminal in Indonesia and Establishment of Master Plan Project』 through
this task.
◦ In particular, to determine the appropriateness of budgeting and execution of

projects (Modernized pilot operation), "Modernized pilot operation terminal" is
selected to calculate the scope of infrastructure construction.
1.2 Role
◦ This task is to 「calculate the scope and scale of infrastructure construction」

through "Direction of System Development" and selection of pilot operation
terminals in the 『Modernized Pilot Operation and Master Plan Establishment
Project for Bus Terminal in Indonesia』, and to faithfully implement the role of
mutual responsibility between the donor and the recipient countries through
「ROD(record of discussion)」 between the Korean and Indonesian
governments.
◦ In addition, the government will investigate regulations such as the Indonesian

bus terminal system and guidelines, and present the direction of the
improvement of the system in the 「Master Plan」 of the follow-up project.
◦ For your information, the correlation between the composition of the

『Modernized pilot Operation and Master Plan Project for Modernization of

Bus Terminal in Indonesia』 including this task is as follows:
Ⅱ. Task overview and progress
10
< Table 2-1 Task Progress >
This task Managemnet and

Sortation Follow-up project
(design service) supervision
undetermined undetermined
Executing Dong-il technology
* confirmed by the end of * selected by government-
organization corporation
2020 designated agencies
4months from the 32months from the

Period undetermined
commencement date commencement date
▪ Developing a modernized
▪ Establishing a direction
operating system
for IT development
▪ Establishing a pilot terminal
▪ Selection of pilot
system and providing
terminals and setting ▪ System development in
Operational Support
the scope of IT IT field appropriateness
▪ Proposing measures to
infrastructure survey
improve the expansion and
Role deployment ▪ Establishment of pilot
operation of the
▪ Propose direction for terminal infrastructure
modernization of bus terminal
improvement of the appropriateness survey
for efficiency
system ▪ Other matters
▪ Establishing and supporting
▪ Support for signing
system concession plans
RODs between the two
▪ Other matters: altered ROD
countries
conclusion, etc.
▪ Based on the measures (results) presented in this task, the project is carried out by sector.
▪ Manager and supervisor investigate/judge whether the project progresses based on the results of this task
Ⅱ. Task overview and progress
11
◈ Alternations on the Memorandum of Agreement (MOA) between Korea and Indonesia ◈
► Indonesia's Ministry of Transport has agreed to conclude MOA by requesting the
signing of a "agreement" between donor and recipient countries in advance regarding
the implementation of follow-up projects by adding an R & R (Role & Responsibility)
consisting of "mutual roles and responsibilities" to the existing ROD. (as of the end of
September)
2 Range and implementation details of this task
2.1 Range of time and space
▣ Time range
◦ The period of 『Test Operation and Master Plan Establishment of
Modernization of Bus Terminal in Indonesia』is estimated to be 36 months,
from 2020 to 2022, and this task is set at 4 months.
◦ This task establishes the scope of the system development and infrastructure
construction necessary for this project within a four-month period.
Total duration of the pilot operation and master plan project for modernization of bus
terminal in Indonesia : 36 months
This Task Follow-up Project
▪ May 29 to September 25, 2020 (4 months) ▪ January 2021 to August 2023 (32 months)
* Due to Corona19, the act was postponed in its original plan (schedule).
* This project is scheduled based on the completion of bidding announcement and business selection by
the end of 2020
▣ Spatial Range
◦ Select two terminals from Type A terminals out of all bus terminals in
Indonesia (123 terminals) and start an investigation on the terminals located
on Java Island, Indonesia
Map of Indonesia Map of Java Island
< Figure 2-1 Map of Indonesia and Java >
2.2 Range of Content
◦ The scope of this task consists of three categories「Division of Modernized

pilot operation」「Support for the conclusion of ROD between donor and
recipient countries,」and 「Presentation of Direction for Improvement of the
System.」 If you look at the specific scope of the service, it is as follows:
< Table 2-2 Main Contents by Task >
Sortation Main contents
▪ on-site survey of 10 terminals among Type A terminals

▪ select pilot operations terminal reflecting the conditions of
Modernized Pilot operation
facilities, the size of the terminal and the surrounding traffic
pilot through on-site
environment, and the positions of both countries, in order to
operation survey
achieve the desired purpose of this project
▪ Confirmation of the quantity of systems (H/W) based on pilot
operation terminal standards
▪ Computerized ticket ticketing (ticket window and unmanned

tikcet machine)
Develop systems
▪ Provide operation information through internet and mobile and
and establish
comprehensive information display
scope for
▪ Pre-purchase of tickets through the Internet and Mobile
infrastructure
▪ In preparation for the expansion of modernized operations
deployment throughout Type A terminals, establish and manage integrated
Ticket Computer System
▪ Preparing a draft ROD for the implementation of

roles/responsibilities between Korea and Indonesia for the
Support for the signing of smooth implementation of this project
RODs by the donor and the ▪ project outline and progress plan (schedule) shall be
recipient countries1 organized, but ROD shall be prepared in consideration of
alternation in case a business operator is selected to directly
implement this project in the future.
▪ Researching Indonesian bus and terminal related systems,

operation guidelines, and regulations, etc. to present the
Propose direction for
direction of the system improvement (proposal) for efficient
institutional improvement
terminal management and expansion of modernized operation
in the process of carrying out this project in the future
2.3 Design Service Implementation Procedure, Methodology and Major Progress
▣ Promotion procedure and method of progress
◦ This task will be carried out in three procedures, including "Preparation for
Domestic Survey," "On-site Survey, Data Collection, and Indonesia
Transportation Ministry Consultation" and "Final Report" during the four-
months period (17th week)
◦ The procedure of domestic surveys preparation is to complete all matters for

on-site investigation and data collection before the "Report on the Launch of
the Ministry of Land, Infrastructure and Transport" (6.23), select a group of
1 Indonesia's Ministry of Transportation and the Korea’s Ministry of Transportation requested the signing of
the ROD in the form of MOU at the launch report meeting (8.27).
candidates for pilot operation through on-site surveys and data collection for
the relevant candidates, and select a pilot operation terminal through
consultation with the Indonesian Ministry of Transportation and the Ministry of
Land, Infrastructure and Transport, and prepare/complete the final report
after an interim report
< Table 2-3 Implementation and Progress by Stage of this Task >
Required
Sortation Main contents
Period
▪ selecting terminals and establishing plans for field

survey candidates
◉ Completion of all preparations, ▪ Confirmation of investigation plan for establishing
Preparation for such as field surveys and data IT development direction according to local
collection conditions
domestic 4 weeks
◉ Launch Report Meeting of the ▪ Identifying the data collection list (selection of
investigation
Ministry of Land, Infrastructure availability in Korea)
and Transport ▪ Complementing the results of the launch report
by the Ministry of Land, Infrastructure and
transpot
◉ Report on the Launch of the ▪ Explaining the purpose of this task, and
Visit Ministry of Transportation in requesting cooperation in collecting data and
indonesia Indonesia conducting a smooth investigation 9weeks

◉ Field survey and data collection ▪ on-site surveys, data collection, etc.
on-site
◉ Consultation with the Indonesian ▪ Select a pilot terminal based on the positions of
Ministry of Transport both countries and the results of the survey
▪ Preparing tasks based on on-site survey results and

Final Report ◉ Hold an interim report meeting
data 4weeks
Preparation ◉ Submit final report
▪ Submit the final report after an interim report meeting
▣ Modification of the Methodology of Progress due to covid-19

◦ After the covid-19 incident in Korea since January 2020, the Indonesian
government banned all foreigners from entering the country in order to prevent
the inflow of Corona 19.(2020 April)
◈ Main contents of the ban on foreigners from entering Indonesia ◈
☞ All foreigners are prohibited from entering and leaving the country, but as an exception, the
immigration targets are selected.
▪ Exceptional entry : long-term stay permit (KITAS/KITAP) holders, diplomatic visas /

Official visa holders, land/port/air transport workers, foreign-natinonal worker
participating in national strategic projects
▪ Exceptional entry conditions : having RCR test certificate issued within 7 days of
departure by national health authorities in English that has been tested negative, a
statement of acceptance for 14 days of quarantine by the indonesian government
◦ Due to the total ban on foreigners entering Indonesia, it is impossible to collect on-site
surveys and data through on-site visits. Therefore, we requested cooperation from the
Indonesian government through 「Separate Visa Issuing」 to local visitors through
overseas missions of the Ministry of Foreign Affairs, and submitted the list of inbound
visitors (in mid-July), however it is unclear whether a separate visa would be issued by
the end of July.
◦ By securing "local experts and local personnel" due to uncertainty of on-site

visits, the method of progress has been changed to data collection, and
consultation with the Indonesian Ministry of Transportation on the selection of a
pilot operation terminal through video conferencing.
< Table 2-4 Alternations due to covid-19 >
Previous promoting methodology Change Propulsion Methodology
▪ On-site survey and ▪ Field survey and data

data collection of collection of local
Content ontent
visitors experts and personnel
analysis and analysis and
▪ Consultation with the ➡ report
▪ Consultation with the ➡ report
Ministry of Ministry of
preparation preparation
Transportation in Transportation through
Indonesia video conferencing
▣ Major progress
- Holding a briefing session on the service contract and the launch of the Ministry of
Land, Infrastructure and Transport -
◦ Submission of a service contract and a launch pad : May 29, 2020

◦ Opening briefing session for the Ministry of Land, Infrastructure and Transport:
June 23, 2020
⇒ Complementation and requirements of the Ministry of Land, Infrastructure and
Transport :
① Complementation of various status data of recipient countries
② Despite covi-19’s troublesomeness as it is difficult to have face-to-face discussions with
the recipient agency. a clear conclusion on "selection of demonstration operation
terminals" and "defining R&R between the two countries" be presented as a final
achievement in line with the original task.
③ A thorough review of the "conflict elements and solutions" expected in the process of
the follow-up project, modernized pilot operation project, is required
- Integration of "R&R role definition" related to this task and "ROD" related to follow-up projects -
◦ "Defining the R&R role" between the two countries and the signing of a "ROD"
for follow-up projects was the original plan, but the plan was changed to a
"ROD" conclusion, which combines R&R and ROD into one due to slump with
consultation with the Indonesian government and delayed start-up reporting.
※ Considering the variability in the process of launching and implementing
follow-up projects, the details of the "ROD Amendment" were newly
established after consultation between the two countries after the selection
of follow-up operators.
- Modification to on-site survey and data collection method through local experts -
◦ Due to the Indonesian government's total ban on foreigners entering the

country, the Indonesian government requested a separate visit through visa
issuance and waited for a separate visa issuance by the end of July, but due
to uncertainty in visa issuance, gave up visiting the country and

changed/modified the method to collect on-site surveys and data through local
experts and personnel:
- Indonesia Transport Ministry holding a launching report meeting through video conference -
◦ Indonesia's Transport Ministry's Video Conference: August 27, 2020
⇒ Indonesia Transport Ministry's Requests: Review the draft ROD, but request
the two countries to sign an MOU on the overall project
- Research conducted by local experts and personnel -
◦ Through consultation with the Indonesian Ministry of Transportation, 10

candidate group of the terminal was selected and the field survey was
completed by 20.9.14.
◦ Gathering data such as bus/terminal statistics, system, and operation
guidelines, and understanding the current status of other Indonesian IT
industries
< Figure 2-2 Status of candidate terminal locations in Java Island >
< Table 2-5 Visit schedule for Candidate terminals >
Sortation Terminal names Survey schedule Note
1 Kalideres 8.25 Jakarta

2 Kampung Rambutan 8.26 Jakarta
3 Harjamukti Cirebon 8.29
4 Tegal 8.30
5 Mangkang Semarang 9. 1
6 Tirtonadi Solo 9. 2
7 Giwangan Jogya 9. 4
8 Mendolo Wonosobo 9. 5
9 Purwokerto 9. 8
10 Serang 9.14
< Table 2-6 Candidate Terminal Status >
Sorta- complete view of

Terminal names location Address
tion terminals
Terminal Harjamukti Jl. Ahmad Yani, Kecapi, Kec.

1 Cirebon Harjamukti, Kota Cirebon,
Cirebon Jawa Barat 45142 Indonesia
52141, Jl. Dr. Cipto

Mangunkusumo,
2 Terminal Tegal Tegal Sumurpanggang, Kec. Tegal
Bar., Kota Tegal, Jawa Tengah
52125 Indonesia
Terminal Mangkang Mangkang Kulon, Tugu,

3 Semarang Semarang City, Central Java
Semarang 50155 Indonesia
Terminal Tirtonadi, Jl. A. Yani,

Terminal Tirtonadi Gilingan, Kec. Banjarsari, Kota
4 Solo Surakarta, Jawa Tengah 57134
Solo
Indonesia
Indonesia 55163 Special

Terminal Giwangan Region of Yogyakarta,
5 Yogyakarta
Yogyakarta City, Umbulharjo,
Jogya
Giwangan
Perum Purnamandala,
Terminal Mendolo Bumireso, Wonosobo,
6 Wonosobo Wonosobo Regency, Central
Wonosobo
Java, Indonesia
Karanggayam, Teluk, South

7 Terminal Purwokerto Purwokerto Purwokerto, Banyumas, Central
Java, Indonesia
Terminal Pakupatan,
Banjaragung, Kec. Cipocok
8 Terminal Serang Serang Jaya, Kota Serang, Banten
42121 Indonesia
Jl. Daan Mogot, RW.1,

Terminal Bus Kalideres, Kec. Kalideres, Kota
9 Jakarta Jakarta Barat, Daerah Khusus
Kalideres
Ibukota Jakarta, RT.4/RW.1,
Terminal Kampung Rambutan, Kec. Ciracas, Kota

10 Jakarta Jakarta Timur, Daerah Khusus
Rambutan Ibukota Jakarta
- Video Conference with the Indonesian Ministry of Transport for Selection of

Demonstration Operation Terminals -
▣ Date : ’20. 9.24 (Thursday) 10:00 ~ 12:00(Local time)

▣ Participants
⇒ Ministry of Transportation in Indonesia : 4 people
► Director-General of the Land Transport Bureau, Director-General of the

International Agency Partnership Center of the Ministry of Land, Transport,
Director-General of the road transport, and Deputy Director-General of Road
Traffic Infrastructure
⇒ Indonesia Type A Terminal : 12 people

► Director of Land Transport Management, contral Java and Jakarta.
► Director of Land Transport Management, the West Java.
► Director of Land Transport Management, Banten.
► A type Terminal Coordinator of Cirebon and Harjamukti, West Java.
► A type Terminal Coordinator of Tegal, Central Java.
► A type Terminal Coordinator of Giwangan, Yogyakarta.
► A type Terminal Coordinator of Mangkang, Central Java.

► A type Terminal Coordinator of Wonosobo and Mendolo, Central Java.
► A type Terminal Coordinator of Purwokerto and Bulupitu, Central Java.
► A type Terminal Coordinator of Serang and Pakupatan, Banten.
► A type Terminal Coordinator of Kampung Rambutan, Jakarta
► A type Terminal Coordinator of Kaliades, Jakarta.
※ Local experts and personnel : Ally Adrian(Sinaga, Deputy Director), Shin Hye-jung
⇒ Representative of the Republic of Korea: 6 persons

► Vice President of the dong-il technology corporation(Park Sang-seop), deputy
secretary general of the National Terminal Association (Kim Jung-hoon), and 4 others
▣ Purpose of the meeting : Selection of pilot operation terminals and discussion of MOA
agreements
▣ Main Contents
① Description of the matters related to the modernization pilot operation
◦ Select a pilot terminal among A-type terminals in Indonesia as the ODA

project of the Korean Ministry of Land, Infrastructure and Transport and
explain the results of an on-site survey of 10 terminals for selecting a pilot
terminal and promoting user convenience based on IT technology during the
32months of project period
◦ 「Explanation of the progress of this task」 and 「Future schedule」for

selecting a pilot operation terminal, developing an IT system, and
establishing a direction for infrastructure construction prior to the start of a
full-scale project
② Selection of pilot operation terminals
◦ Explanation of the need to select medium-sized or higher terminals with a

certain number of passengers to measure the budget range of the ODA project
of the Ministry of Land, Infrastructure and Transportand and actual effect of the
modernized pilot operation
③ Signing the MOA between the two countries
◦ After this task, the MOA Draft proposed by Indonesia's Ministry of Transport
for smooth start-up and progress of the project will include more specific
bilateral responsibilities & roles in the 「R&R」.
◦ The Korean-Indonesian government is basically the main body of the MOA, so

there is little opinion from the project implementer, but the project name needs
to be modified as 「pilot operation and master plan project for modernization
of bus terminal in Indonesia.」
▣ Results of the meeting

◦ Pilot operation terminal : Two terminals, “Kampung Rambutan“ in Jakarta and
"Harjamukti" in Chirbon, are confirmed (temporary)
- Because the operational burden will be immense if both are selected as large
terminals in this project, one will be selected as medium and large terminal in
Jakarta in respect of the Korean government's position, but the other will be
selected as small-medium sized terminal.
◦ Closing an M0A : Include R&R detailing the responsibilities and roles of the
two countries in the existing MOA.
- Changing the existing ROD contents provided after the Korea-Indonesia

Intergovernmental Launching Report Video Conference (8.27) to R&R (the
change project name)
< Figure 2-3 Major scenes of videoconferencing >

Chapter 3
Inter-regional Buses and Terminals in Indonesia
1. Bus and Terminal Operation Status
1.1 Bus-related Area
1.2 Terminal-related Area
◦
2. Status of Type A Terminals
2.1 Overall status of Type A Terminal
2.2 Status of Passengers (2019 and 2020)
2.3 Bus Companies and its Routes by Terminal
2.4 Facility Status by Terminal (square measure, holding facility,

etc.)
3. Main contents of Type A Terminals
3.1 Terminal Funding, Budget and Key costs
3.2 Decision maker of Bus companies' Terminal Use and

Procedure
3.3 Commercial Lease Management in Terminals

Ⅲ. Inter-regional Buses and Terminals in Indonesia 20
3.4 Ticketing Agent / Type and Main Contents
1. Bus and Terminal operation status
1.1 Bus-related area
▣ Management subject by operation Type

◦ Like Korea, Indonesia's route buses are divided into inter-city buses and inter-
regional buses. Unlike Korea, 「 the central government 」 manages and
supervises intra-city buses and「the local government」manages inter-city
buses.
◦ The central government controls and manages intra-city bus routes and fares,
while the local government controls and manages inter-city bus routes and
fares.
◈ South Korea's route bus type and license and fare management system ◈
[ Route bus type ]

▪ City/rural Bus :
Intra-City buses operate single administrative districts in metropolitan cities and cities,
and rural buses operate single administrative districts in county areas.
▪ Intercity buses : Operate two or more inter-regional buses nationwide
[ License and fare management ]

▪ City/rural bus : Metropolitan City Mayor manage License and Fares
▪ Intercity buses :
The Minister of Land, Infrastructure and Transport is responsible for the high-speed type
running nonstop between the stops while the Governor is responsible for the license of direct
type stopping between stops—the fare is controlled by the Minister of Land, Infrastructure
andof
▣ Years Transport.
bus use (Vehicle age)
◦ In order to prevent accidents caused by long-term operation, Indonesian

buses are legally limiting the number of years of use of vehicles: route buses
(both intra-city and inter-city) are regulated by the upper limit of 25 years and
chartered buses by 15 years.
◈ South Korea's Bus service System ◈
▪ Based on Article 40 of the enforcement decree of Passenger Transport Service

Act, the number of years of route buses use is limited to nine years, and may be
extended by two years under the premise they pass the automobile inspection.
▣ Permission for inter-city bus routes
◦ Local government (management/supervision agency) authorizes operation routes

through terminal supervisors’ recommendations for intercity bus routes
- Bus operators submit the route to the Indonesian Ministry of Transportation

(MOT) and the local government approve the procedure with terminal
supervisor’s recommendation as reference
◦ As in Korea, Private business operators can directly operate terminals 1, but in

indonesia, central and local governments directly manage and supervise
terminals, allowing them to be able to intervene in new routes of intercity
buses.
▣ Intercity bus vehicle rating
◦ Indonesia's long-distance vehicles are largely divided into「Economy Class」

and 「Non-Economy Class. 」 Non-Economy is divided into "high-end" and
"highest-level" depending on the degree of vehicle sophistication.
* Inter-city (high-speed) buses in Korea are divided into regular, superior, and premium.
Economy Class Business Class Executive Class
< Figure 3-1 Examples of express Bus parcel service ＞
▣ Intercity bus fare system
◦ The Indonesian Ministry of Transportation (MOT) determines the minimum

charge based on transportation costs due to the types of 「services」and
「transportation」costs provided to users based on vehicle grades (Economy,
Business and Executive).
1 In Korea, private businesses directly operate terminals, but 23 terminals nationwide are directly
operated by local governments as public terminals due to bankruptcy caused by poor
management.
- Transportation costs consist of "fixed costs (such as driver and office

personnel labor costs, vehicle depreciation costs, etc.)" and "variable costs
(such as oil, tolls, maintenance and parts costs)."
☞ Relevant evidence : MOT Decree No. 52/2006
◦ Indonesia's Ministry of Transportation (MOT) decides the Bus Business and

Executive Fees by referring to the minimum fare and service(Economy) based
on the minimum service standards provided to bus operators.
☞ Relevant evidence : MOT Decree No. 29/2015
1.2 Terminal-related area

▣ Determining Terminal Type
◦ The Indonesian terminal is managed by 「code type based on the Road
Traffic Terminal Code Determination Guidelines」. The official name of the
terminal is "Road Traffic Passenger Terminal" in the guidelines, and the
purpose is to manage orderly, fulfill public transportation ticket sales system,
and promote data integration process between transportation systems2.
◦ In these guidelines, terminal codes are divided into 「Type A」, 「Type B」,
and 「Type C」.
▣ Categorizing by Terminal Management Principal
◦ In Indonesia, like South Korea, private operators do not manage and operate
terminals, but 「the central government」 and 「the local government manage」
terminals entirely. the central government manages “Type A passenger terminal”,
the governor manages “Type B passenger terminal“, and the mayor
manages ”Type C passenger terminal“, respectively.
- Type B passenger terminal and Type C passenger terminal in Jakarta special
2 Transportation system means a designated place for transport between stops at a port or airport
located in a terminal, train station, port, river and lake.
capital area are separately managed by the governor.

＜ Table 3-1 Roles and features by Terminal type >
Terminal type Main contents Note
▪ Attracting long-distance routes between cities

Terminal type A
▪ Attracting routes to neighboring countries
(central gov.)
(Located in the harbor and operated in conjunction with the ferry)
Terminal type B
▪ Attracting inter-regional routes mainly within and adjacent to the area
(governor)
Terminal type C
▪ Attracting routes that operate within the region
(mayor)
▣ Terminal operation standards and details
- Operation Criteria -
◦ The terminal operator is required to provide users with five items 「Safe
Services」, 「Security Services」, 「Reliability」, 「Comfortable Services」,
「Accessibility」, and 「Equal Services」.
- Details -
◦「Safe Services」 Operation of road safety facilities, evacuation routes, fire extinguishers, medical
facilities, safety facility information, health facility information, vehicle
inspection and lighting maintenance information
◦「Security services」 Operation of the Security Service Information Desk and Sheriff's Office
◦「 Reliability」 Displaying information on departure and arrival and tariffs, operating ticket stands,
terminal operation staff, terminal operation and control rooms and information
management systems
◦「Comfortable services」 Passenger waiting room, toilet, prayer facility, crew lounge, sanitation
and cleaning service, and sufficient indoor lighting
◦「Accessibility」 Provide departure/arrival lanes, information desks, civil service reception desk,
boarding platform, and car parking areas
◦「Qual services」 Provide facilities for disabled, nursing rooms, and playrooms
▣ List of terminal/bus companies related to terminal use
◦ For buses to use the terminal, it is necessary to submit data to the terminal in
advance on the following matters:
‣ Number of bus service (departing) routes
‣ Departure timetable by destination
‣ Terminal stop time
‣ Terminal bus class and size of transport personnel
‣ Bus driver's health checklist
‣ How to issue a ticket
2. Status of Type A terminals
2.1 Overall status of Type A terminal
◦ The total number of A-type terminal managed and supervised by the

Indonesian government is 126 and they are distributed throughout Indonesia,
concentrated mainly in Java (island).
◦ Based on the specific A-type Terminal distribution status, Java Island has the
largest number of 60 terminals, Sumatera has 34 terminals, Sulawesi has 15
terminals, Kalimantan 4 terminals, Este Timor 2 terminals, and Bali 1 terminal.
☞ Indonesian Type A Terminal Statistics

▪ It is difficult to obtain statistical data on the total A-type terminal users (as of 2019), so the data on
「passenger status」「Bus company and route status」「major facilities in terminal」「Connecting
and transferring to other means of transportation」 are aggregated based on the data of the survey
tables of 10 candidates terminals.
< Figure 3-2 Overall A-type terminal distribution status in Indonesia >
2.2 Status of passengers (2019 and 2020)
▪ The average number of passengers per terminal is calculated Based on the survey
data of the candidate terminal, and is applied to the entire terminal to estimate the
number of passengers.
▪ List the changes in the number of passengers among the candidate terminals for the
four terminals (Kampung rambutan, Giwangan, Serang, and Hajarmukti) that provided
statistical data for three years (17, 18 and 19).
▣ Status of passengers 2019
◦ The total number of passengers based on the criteria for the 10 terminals in
2019 is about 12.2 million, and the number of departing passengers is about
12.8 million.
◦ Regardless of the size of the terminal, the average number of 「Arriving

passengers」 per terminal is about 1.5 million, the number of 「Departing
passengers」 is about 1.6 million. to apply this number to the total number of type
A terminals (126), the number of 「Arriving passengers」 is estimated to be
about 1.9 billion, and the number of 「Departing passengers」 is estimated to
have been used by about 2.02 billion annually.
< Table 3-2 Status of passengers in candidate Terminals 2019 >
Departing
Month Arriving Passengers Note
Passengers
January 1,293,993 1,339,424
February 1,091,100 1,151,079
March 955,356 1,211,320
April 1,207,753 1,196,987
May 914,812 939,408
June 1,340,504 1,405,631
July 949,485 942,358
August 912,175 994,017
Septamber 853,235 818,559
October 867,740 837,632
November 857,239 884,948
December 1,039,889 1,148,949
Total 12,283,281 12,870,312
Monthly Average 1,535,410 1,608,789

Annual passengers
of all terminals 193,461,676 202,707,414 126 Terminals
(estimated)
▣ Current status of users in 2020
◦ The number of passengers in 2020 decreased significantly due to covid-19

compared to the previous year based on the average monthly number of
passengers at 10 terminals, but the number of passengers 「Arriving」 at the
site decreased by 62% and that of 「Departing」 passengers by 59%.
< Table 3-3 User Comparison in candidate Terminals 2019 and 2020 >
2019 2020
Sortation Note
Arriving Departing Arriving Departing
Passengers Passengers Passengers Passengers
Average 1,023,607 1,072,526 387,422 437,659 Aggregated until

monthly August for 2020
number of
passengers
< Table 3-4 Status of passengers in candidate Terminal 2019 >
Month Arriving Passengers Departing Passengers Note
January 1,011,726 1,049,680
February 850,510 860,598
March 673,588 729,233
April 90,972 116,215
May 1,031 10,050
June 48,089 96,058
July 139,577 262,216
August 283,880 377,464
Total 3,099,373 3,501,514

Monthly Average 387,422 437,689
▣ User Trends in Recent 3 years ( 2017-2019 )
◦ According to the trend of passengers in the last three years (2017 to 2019)
based on the four terminals (Giwangan, Kampung Rambutan, Serang and
Harjamukti), among the candidate terminals, number of passengers decline
since 2017
◦ Among the four terminals, all but passengers in "Harjamukti" had the number
of arriving/departing passengers decrease in 2019. “Serang terminal” in
particular had a significant drop of about 58.8% for 「Arrival Passengers」
and 50.9% for 「Departure Passengers」
< Table 3-5 Status of passengers in candidate Terminal 2020 >
Kampung
Giwangan Serang Harjamukti
Year Rambutan
Arrival Departure Arrival Departure Arrival Departure Arrival Departure
2017 2,362,038 2,801,438 4,053,017 1,072,746 6,394,924 6,488,946 25,544 87,609
2018 2,099,839 3,304,152 3,696,168 1,289,420 6,242,500 6,123,136 24,397 78,523
2019 2,058,073 3,213,906 3,531,266 1,242,637 2,570,919 3,004,742 77,574 169,279

Ⅲ. Inter-regional Buses and Terminals in Indonesia
30
< Figure 3-3 Users of the four Terminals in Indonesia ＞
2.3 Bus companies and its routes by terminal
◦ In Indonesia, buses running3 between regions and within regions transport

passengers through terminals, while only two of the 10 candidate terminals
(Kalideres and Kampung Rambutan) are found to be the only buses operating
between the regions.
* Buses running within regions operates only in state region and buses running between regions
operates in mid/long range between regions
◦ The rest of the terminals have buses running 「In-Region」 and 「Between
Regions」, but will be detailed at the five terminals (Giwangan, Purwokerto,
Pakupatan, Tirtonadi, Mendolo)
< Table 3-6 Status of bus routes in candidate Terminals >
Bus company status Route status
Terminal Between Between Note

In-region In-region
regions regions
(AKAP) (AKAP)
(AKDP) (AKDP)
Kaliades - 125 - 73
3 The types of public transportation in South Korea are provided in Article 3 of the Passenger Transport
Service Act, Article 3 of the Enforcement Decree of the same Act, and Article 8 of the Enforcement Rules
of the same Act. Buses operating in a single area are city buses, rural buses, and wide-area buses, and
buses operating between regions are intra-city buses which is divided to "high-speed buses" and "direct
and general buses" depending on the type of operation(whether it stops between bases)
Bus company status Route status
Terminal Between Between Note

In-region In-region
regions regions
(AKAP) (AKAP)
(AKDP) (AKDP)
Kampung
- 137 - 75
Rambutan
Tegal 22 12
Mangkang 10 4
Harjamuktti 41 17
Giwangan 77 185 98
Purwokerto 41 37 20 9
Pakupatan 43 20 19 19
Tirtonadi 63 45 23 45
Mendolo 14 36 14 61
2.4 Facility status by terminal (square measure, holding facility, etc.)

◦ “The Main facilities” in Indonesia's 『Road Passenger Terminal Management
Regulations 4 』 include vehicle departure and arrival routes, passenger
waiting rooms, parking spaces, waste management facilities, bus companies
and terminal user service spaces, safety supervision facilities, boarding
lounges, ticket purchase spaces, and fire extinguishers. “the Auxiliary facilities”
4 The regulations define matters concerning terminal location, grade, type determination, development and
construction, main facilities and auxiliary facilities, provision services, terminal operation, etc.
include disabled and nursing facilities, security facilities, crew lounge, service
facilities, public facilities (rest rooms, smoking rooms, restaurants, etc.).
< Table 3-7 Status of major facilities in candidate Terminals >
Builking
Terminal Area Main Facilities Note
form
1st F ▪ Passenger waiting room, ticket office, and

Kaliades 35,344㎡
(Singl F) medical facilities, Toilet, Terminal Office
▪ (1F) Passenger waiting room, ticket office,
Kampung and medical facilities, Toilet, Terminal

140,000㎡ 2nd F Office
Rambutan
▪ (2F) Bus company office, driver's lounge,
Prayer room, toilet
▪ (1F) Passenger waiting room, toilet, and Facility

Tegal 34,970㎡ 2nd F information center, ticket office improvemen
▪ (2F) Terminal offices, toilets, and warehouses t in 2019
▪ (1F) Passenger waiting room, toilet, and Facility

Mangkang 7,000㎡ 2nd F prayer room, feeding room, ticket office improvemen
▪ (2F) Passenger waiting room, toilet t in 2020
Facility
▪ (1F) Passenger waiting room, toilet, and
improvemen
Harjamuktti 37,000㎡ 2nd F nursing room, ticket office
t in 2018,
▪ (2F) Grocery store
2019
▪ (1F) Passenger waiting room, toilet, ticket

office, office room, information room
Giwangan 58,000㎡ 2nd F
▪ (2F) Passenger waiting room, bus company
office

toilet
Purwokerto 6,000㎡ 3rd F ▪ (2F) Passenger waiting room, bus company
office
▪ (3F) Terminal office, conference room

feeding room, information room, toilet,
Pakupatan 30,500㎡ 2nd F
warehouse
▪ (2F) Conference room, prayer room, bus,
terminal office, lounge

information center, canteen, office
Tirtonadi 488,000㎡ 2nd F
room
▪ (2F) Parking lot

Mendolo 29,319㎡ 2nd F office room
▪ (2F) Multi-functional hall
3. Main contents of Type A Terminals
☞ Written based on site survey table of candidate terminal

▪ Regarding the operation of all A-type terminals, it is difficult to investigate and secure data, so it is written based on the
details listed on the site survey table in reference to 10 terminals in the candidate group
3.1 Terminal funding, budget and key costs

▣ Financing and Budget
◦ The government shall exclusively manage the operation of terminals, and the
operation funds shall be appropriated by the government budget, and the rent
of terminals shall be fully controlled and managed by the government.
< Table 3-8 Budget Scale of Candidate Terminals >
2019 Budget
Terminal Note
Indonesia South Korea(won)
Kampung Rambutan 300,000,000(IDR) 23,580,000.00
Tegal 92,554,000(IDR) 7,274,744.40
Mangkang 482,700,000(IDR) 37,940,220.00

Giwangan 952,400,000(IDR) 74,858,640.00
Purwokerto 373,070,000(IDR) 29,323,302.00
Pakupatan 547,500,000(IDR) 43,033,500.00
Tirtonadi 3,035,020,000(IDR) 238,552,572.00
Mendolo 1,500,000,000(IDR) 117,900,000.00
* Exchange rate based on Korea Exchange Bank 2020. 10.9

* No provide data from Kaliades, Harjamuktti
◦ Tirtonadi, Mendolo are judged to have a comparatively large budget

considering the size of the terminals.
▣ Terminal Cost (budget) Execution Item
◦ The cost (budget) execution of candidate terminals varies from terminal to

terminal, but the "electricity tax cost" accounts for a large portion according to
the survey.
--------- Current status of candidate terminal cost execution items -------

(Kampung Rambutan) ▶ Building maintenance : 50% / Facility maintenance : 40% /
Equipment maintenance : 10%
(Giwangan) ▶ Electricity tax : 76.9% / Supplies and Cleaning : 5.7% / Waste Disposal : 3.2% /
Household Expenditure : 3.2% / Management Cost : 1.6% / Internet
Communication : 1.2% / Water Supply : 1% / Other : 7.2%
(Purwokerto) ▶ Electricity tax : 60% / Cleaning and Sanitation : 10% / Fuel cost : 6.8% /
General supplies : 5.9% / Waste disposal : 4.9% / Waterworks : 3.2% /
Waterworks : 2.7% / Other : 6.5%
(Pakupatan) ▶ Electricity tax : 45.3% / Facility management : 30.2% / General
management : 12.6% / Internet communication : 3% / Meeting, Cleaning,

Sanitation, etc : 8.9%
(Tirtonadi) ▶ Electricity tax : 92% / Supplies : 2.5% / Internet communication : 1.6% /
Other : 3.9%
(Mendolo) ▶ Household Expenditure : 25% / Maintenance Expenses : 20% / Building
Maintenance : 20% / Fuel Cost : 15% / Other : 20%
----------------------------------------------------------------------
3.2 Decision maker of Bus companies' Terminal use and procedure

◦ Decision made by the Land Transport Office (Passenger Directorate of
Directorate General of Land Transport, MOT with BPTD) and the Passenger
Bureau of the Land General Bureau(Terminal Chair recommendation), which
has terminal recommendations.
◦ Bus companies may use the terminal if they obtain approval after submitting it
to BPTD along with all documents necessary for terminal use and the
"Terminal Use Certificate (DG Land Transport Recommendation)"
- The terminal supervisor reports the bus company's application for terminal use
to “the Passenger Management Bureau of the Land General Bureau”, and
issues a "Terminal Use Certificate" after the approval of the relevant agency.
①➡ ②➡ Passenger Management
Bus
(Request Terminal (Request Bureau of the Land General BPTD
company
usage) approval) Bureau
⇩ ⇧
④ Provide ③ Issuance of
approval approval
⑤ Submit the required bus service documents and terminal approval to BPTD
< Figure 3-4 Procedures and flows for bus companies using Terminals >
3.3 Commercial Lease Management in Terminals

◦ If one intends to operate a shopping mall, etc. in a terminal, one shall apply to
the terminal supervisor (BMN), and the supervisor shall request approval from
the BPTD.
◦ BPTD will pay the rent determined after requesting KPKNL to use the facility
to the bank designated by Indonesia's Finance Ministry.
3.4 Ticketing agent/type and main contents

▣ How tickets are sold
◦ Bus companies sell tickets directly to passengers at the terminal, and bus
company employees issue tickets by hand, and only cash is allowed for
payment.
◦ Pre-booking refers to pre-purchase, not regular online booking, which can be
purchased by visiting the site in person, and can be purchased in advance
through virtual accounts in very few companies
- Some terminals have separate kiosks operated by bus companies, so pre-

purchase through the equipment.
▣ Seat operation and Ticket refund method
◦ Bus companies do not operate the 「Designated seating system」 on inter-

regional buses like Korea, but if a passenger requests a preferred seat in the
process of purchasing a ticket, that seat is allocated.
◦「The refund of tickets」is voluntarily implemented by bus companies, but

most of them are not, and among the candidate terminals, bus companies
operating in five terminals (Kampung Rambutan, Kaliades, Purwokerto,
Tirtonadi, Mendolo) carry out the refund of tickets.
< Table 3-9 Bus Ticket Refunds >
Kampung Purwokert
Terminal Kaliades Mendolo Tirtonadi
Rambutan o
75% Return of 80% Return of 80% Return of

Contents 〇〇
ticket amount ticket amount ticket amount
* Purwokerto, Tirtonati : operate a refund, but details are not yet available.
Chapter 4
Selection of Modernized Pilot Operation of Bus
Terminal in Indonesia
1. Status of terminals on candidate sites for modernized pilot

operation
1.1 Selection criteria and contents

◦
1.2 Overview of candidate site terminal survey methods and key
contents of each terminals
1.3 Results of candidate site terminal assessment
2. Range and implementation details of this task
2.1 Selection criteria/reason
2.2 Evaluation results by candidate site terminals
2.3 Main contents of selected terminal

Ⅳ. Selection of Modernized Pilot Operation of Bus Terminal in Indonesia 35
1. Status of terminals on candidate sites for modernized pilot operation
1.1 Selection criteria/contents
◦ 10 candidate terminals are selected for pilot operation among Type A terminals
in consideration of the population living around National Road No.1, which
connects Jakarta to Surabaya, the second largest city, and the economy and
characteristics of the city.

< Figure 4-1 Status of candidate terminals on Java Island >
「 Selection of candidate terminal according to geographical characteristics of Indonesia 」
◦ Indonesia is composed of about 18,000 islands, and the Indonesian
government has a population in about 900 of them.
◦ Representative Indonesian islands include Java, Sumatra, Sulawesi,
Kalimantan and New Guinea.
◦ Among them, Java Island is selected for the candidate terminal area , which
has the highest resident population and has the capital Jakarta.
< Figure 4-2 Indonesia Territory * Source google >
1.2 Overview of candidate site terminal survey methods and key contents of
each terminals
Survey method overview
◦ Survey time: 2020. 8.25 to 2020 9.14
◦ Survey personnel : 14 local experts (Elly Sinaga, Fauzan Rachmatullah, Fitri,
Susi, Aditya Mahalana, Poerwanto, Komarudin, Sudalto,
Bayu, Joko(BPTD), Bekti, Suyono, Anton, Waluyo )
◦ Survey method : Preparation of documents by terminal personnel through
on-site visits and confirmation of on-site survey table
data at the same time by means of pre-distribution to
the candidate terminal based on the on-site survey
table.
☞ Indonesia's Transport Ministry implements documents requesting cooperation (8.24) for terminals
at candidate sites.
♦ Terminal Field Survey Table Main Contents ♦
1. Surrounding conditions :
location, Major public and commercial Facilities, whether or not connected / transfering
transportation is available, recognition, etc.
2. Facility status :
Basic information, size of ticket offices, electrical and telecommunication facilities, and other
major facilities
3.Terminal operation status :
Size and composition status of service personnel, procurement of operating expenses, etc.
4.Bus operation : Business and number of routes, top 5 usage shares
5.passenger status : Status of use during 2019 and 2020 (august)
Key points by candidate Terminal
6.Other comments regarding the terminal
1. Terminal Bus Kalideres

▣ Address : JI. Daan Mogot KM 16.5 Kalideres, West Jakarta
▣ Conditions around the Terminal
◦ Located in the center of the residential area, within 1 km of the market in
Sumanan Kalideres and large shopping malls nearby are Daan Mogot Mall (2.4
km) and Ramayana Shopping Center (3.3 km)
◦ Other means of transportation are connected to Trans Jakarta, commuting
buses (Jaklingko) and train stations, adjacent to 「Soekarno-Hatta
International Airport」, and located near the toll gate of Rawa Buaya.
< Figure 4-3 The Kalideres Terminal location map >
▣ Terminal Recognition
◦ All residents around the area are familiar with the “Kalideres Terminal” since
they use the terminal, and although the terminal is frequently used, the
surrounding area is very congested.
▣ Terminal Facility
◦ Terminal building is one of the oldest buildings in Jakarta and consists of two
buildings, operated as a terminal dedicated to intercity buses and city buses,
respectively.
◦ Terminal holding facilities include a nursing room, a customer service room, a
waiting room, a public toilet, a prayer room, and a driver's lounge, and bus
entrances and exits are operated by the same gate.

Terminal Facility (1) Terminal Facility (2)
< Figure 4-4 The Kalideres Terminal facility >
< Table 4-1 Major status of the Kalideres Terminal >
Terminal completion 1985 Terminal area 35,344㎡
Tuilding floor count 1st F (Single Floor) Builidng count 2
* sources: on-site survey
♦ Terminal Facilities Deficiencies ♦
▪ Due to lack of bus parking space, especially during holidays, end of the year, and New
Year, severe traffic congestion occurs inside and outside the terminal
▪ No dedicated platform is provided for passengers on and off the bus, causing
inconvenience to users
▣ Terminal Operation
◦ Terminal operation is a 24-hour operation system, with departure Buses
running at 05:00 / last Bus at 22:00, arrival Buses running at 01:00 / last Bus at
22:00, and terminal operation personnel totals 93 (30 public officials among
them.)
< Table 4-2 Terminal operation personnel status >

Office
Sortation Ticketing Security Hygiene etc Total
management
number of
52 - 15 26 - 93
persons
▣ Terminal Electrical and Communication Facility
◦ All ticket offices have 220 volt electrical sockets, good internet communication,
and bus operators and terminal managers use data plans.
< Table 4-3 Basic status of Electrical and Telecommunication facilities >
Voltage 220V Electrical current 50Amps
Internet Vailability O Wifi Availability O
▣ Bus operation Status
◦ 125 Bus companies operate the Kalideres terminal, and 73 areas are operated
around the terminal.
< Table 4-4 Bus companies operation status during weekdays and Weekends >
Sortation Departuer Arrival
Weekdays 233 343
Weekends 234 343
▣ Current status of Passengers
◦ According to the status of Passengers in 2019, the number of Passengers
arriving at the Kaliadres terminal is about 470,000 per year, and the number of
departing Passengers is about 450,000.
* Indonesia, unlike Korea, is divided into departing/ arriving passengers.

< Table 4-5 Status of passenger 2019 >

January February March April May June
Arrival Departure Arrival Departure Arrival Departure Arrival Departure Arrival Departure Arrival Departure
40,113 36,076 35,557 32,427 38,192 36,538 36,830 35,342 37,850 43,965 61,655 47,717
July August September October November December
37,433 34,329 37,261 35,361 36,783 33,750 37,178 34,601 35,358 34,107 35,255 46,692
▣ Monthly changes in Passengers in 2019.
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
Arrival Departure
＜ Figure 4-5 Monthly passenger trends at the Kalideres Terminal 2019 >
Jan
◦ As the number of passengers in 2020 has decreased significantly due to covid-
19, the current status data has been secured until the end of August, with an
average of 28,000 passengers arriving and 26,000 departing passengers per
month.
< Table 4-6 Status of passenger between January-August 2020 >
January February March April
40,113 36,076 35,557 32,427 38,192 36,538 36,830 35,342
May June July August

- - - - 37,433 34,329 37,261 35,361

▣ Changes in the number of Passengers between January-August, 2020.
Jan Feb Mar Apr May Jun Jul Aug

Arrival Departure
< Figure 4-6 Monthly passenger trends at the Kalideres Terminal 2020 >
< Table 4-7 Top 5 routes in high demand based on the Kalideres Terminal >
Ranking 1st 2nd 3rd 4th 5th
Tegal &
Routes Lampung Purwokerto Tasik Palembang
Pekalongan
Average number
of Passengers on 540 273 210 186 150
weekdays
Average number
of Bus runs 10 7 6 6 6
on weekdays
Average number
of Passengers 600 294 228 210 162
on weekend
Average number
of Bus runs 10 7 6 6 6
on weekends
2. Terminal Kampung Rambutan

▣ Address : Jalan Letjen T.B Simatupang No 1 Kelurahann Rambutan,
Kecaramatan Ciracas, Jakarta Timur
◦ The Pasar jang Cijantung Market is located near the terminal, and the Mall
Graham Cijantung Mall and the Green Treeace Mall are adjacent.
◦「Kusuma Pradana Halim Airport」is located about 20 minutes by car.
* In addition to the terminal, one type A terminal(Pulogebang), three type B
terminals (Kampung Melayu, Rawamangun, and Pinang Ranti) and two type C
terminals (Cilitan, Klender) are operated.
◦ Other transportation links will be directly linked to the LRT(Jabodetabek) line1
at the terminal in 2021
< Figure 4-7 The Kampung Rambutan Terminal location map >
1 Through a contract between the Korea Railroad Corporation and the Jakarta Asset
Management Corporation as a light rail transit connecting Jakarta and neighboring
areas, the project is being carried out in three stages.
◦ All the residents around are moving from region to region through the
“Kampung Rambutan Terminal," so it is very well-known.
◦ The terminal building consists of two buildings, and as with the Kalideres
terminal, it is divided/operated as the intracity buses and intercity buses.
◦ The main facilities of the terminal are「passenger waiting room, ticket office,
medical facility, toilet, terminal office, prayer room, driver's lounge, and bus
entrance」and exit are separated/operated.
＜ Figure 4-8 The Kampung Rambutan Terminal facility >
< Table 4-8 Major status of the Kampung Rambutan Terminal >
Tuilding floor count 2nd F Builidng count 2
▪ Because there is no emergency generator in the terminal, unstable power supply occurs
▪ Because there are only five CCTVs, compared to the terminal area (140,000m2), they are
very vulnerable to security.
◦ The terminal operation hours are 24 hours a day, with the first bus departing at
5:00 a.m. / the last bus departing at 23:00 a.m., the first bus arriving at 06:30
a.m. / the last bus arriving at 02:00 a.m., and the total number of terminal
operating personnel is 116 people operating in three shifts a day.
Office
management
number of 74 - 14 28 - 116
persons

< Table 4-10 Terminal Electrical and Telecommunication facilities >
Voltage 220V Electrical current 477Amps
◦ 137 bus companies operate the Kampung Rambutan Terminal and operate 75
areas around the terminal.

< Table 4-11 Bus companies operation status during weekdays and weekends >
Weekdays 233 343
Weekends 234 343

◦ According to the status of passengers in 2019, the number of passengers
arriving at the Kampung Rambutan Terminal is about 3.5 million per year, and
the number of departing passengers is about 1.24 million.
< Table 4-12 Status of passengers in 2019 >
321,601 96,833 265,056 85,039 290,940 91,423 290,025 106,167 239,707 112,924 383,736 145,294
299,904 98,267 293,441 110,643 272,504 78,706 281,208 86,889 279,073 90,935 314,071 139,517
Arrival Departure
< Figure 4-9 Monthly passenger trends at the Kampung Rambutan Terminal 2019 >
◦ As the number of passengers in 2020 has decreased significantly due to covid-
19 the current status data has been secured until the end of August, with an
average of 115 passengers arriving per month and 46 departing passengers.

< Table 4-13 Status of passengers between January-August 2020 >
329 100 259 79 194 72 16 11
- - - 59 31 13 88 31
* sources: on-site surveyp
Arrival Departure
< Figure 4-10 Monthly passenger trends at the Kampung Rambutan Terminal 2020 ＞
< Table 4-14 Top 5 routes in high demand based on the Kampung Rambutan terminal >
Routes West Java Cental Java Banten - -
Average number of
Passengers on 1,729 1,422 212 - -
weekdays
Average number of
Bus runs 158 54 21 - -
on weekdays
Average number of
Passengers 2,948 2,135 338 - -
on weekend
Average number of
Bus runs 159 54 21 - -
on weekends
3. Terminal Tegal
▣ Address : Jl. Dr. Cipto Mangunkusumo, Tegal City, Central Java Province
☞ Tekal is a city of Java province with an area of 39.68km2, a population of 239,599 people (as of 2010)
and located about 175km east of Semarang
◦ Pasar Pagi Kota Tegal market is located in the adjacent area of the terminal, and
the Trans mart Mall (1.9km) and Rita Mall (1.5km) are adjacent.
◦ There are no train stations or airports around the terminal, but the 「Intra-City
bus」 is connected and operated.
< Figure 4-11 The Tegal Terminal location map >
◦ All the residents around are moving between regions through the "Targal
Terminal," therefore is very popular.
◦ The Terminal building consists of three buildings, and the intra-city and
intercity Buses are divided and operated.

◦ The main facilities of the terminal are 「passenger waiting room, ticket office,
medical facility, toilet, terminal office, prayer room, driver's lounge」, and bus
entrance and exit are separated/operated.
< Figure 4-12 The Tegal Terminal facilities ＞
< Table 4-15 Major Status of the Tegal Terminal >
▪ Road damage is severe, roof leakage and cracks in terminal buildings are significant
▪ Poor toilet hygiene and low lighting in passenger waiting room
▪ Due to the severe aging of the facilities in the prayer room, it is urgent to improve the
facilities.
◦ Starting from 01:00 a.m., the last train is 23:00 p.m., and the terminal manager
is a public official, consisting of a total of 60 people, including 8 managers,

team leaders, team members (20 people), and security expenses (32 people),
in three shifts a day.

Office
management
number of
8 - 32 20 - 60
persons

< Table 4-17 Basic Status of electrical and Telecommunications Facilities >
Voltage 220V Electrical current 4,600Amps
◦ There are 22 Bus companies operating the Tegal Terminal, and 12 areas are
operated around the Terminal.

< Table 4-18 Bus companies operation status on weekdays and weekends >
Weekdays 55 55
Weekends 73 65
◦ According to the status of passengers in 2019, about 540,000 passengers arrive
at the terminal annually, and 730,000 passengers leave the terminal.


< Table 4-19 Status of passengers in 2019>
34,720 34,100 35,801 40,123 40,100 42,025 30,125 45,350 29,969 42,518 34,408 54,546
38,284 65,822 55,080 71,250 56,089 72,919 63,744 88,378 61,548 77,895 67,048 95,045
Arrival Departure
< Figure 4-13 Monthly passenger trends at the Tegal Terminal 2019 >
◦ The effect of covid-19 was only affected from April to June 2020, and unlike
other terminals, the average number of passengers arriving per month is about
200,000, and the number of departing passengers is about 260,000.
59,830 87,467 44,117 58,612 37,510 47,132 4,524 6,389

43 51 5,820 7,055 16,505 20,857 24,191 33,188
Arrival Departure
< Figure 4-14 Monthly passenger trends at the Tegal Terminal 2020 >
< Table 4-21 Top 5 routes in high demand based on the Tegal Terminal >
Routes Jakarta Semarang Cirebon Purwokerto Bandung
Average number
of Passengers on 310 100 45 30 25
weekdays
Average number
of Bus runs 20 15 6 6 3
on weekdays
Average number
of Passengers 510 225 60 30 40
on weekend
Average number
of Bus runs 35 75 8 8 4
on weekends

4. Terminal Mangkang Semarang
▣ Address : Jl. Urip Simoharjo KM, 17, Mangkang Kilon-Tugu, Semarang,50155

☞ Semarang is the fifth largest city in Indonesia with an area of 225.17km2 and a population of
1,393,000 people as of 2003.
◦ Near the terminal, there is a Kalikangkung tollgate (about 500m) on the
highway connecting Semarang-Kendal
◦ The traditional market of Aka Jaya Mall and Mangkang is adjacent to
Semarang Barat International Airport, which is about 30 minutes by car, and
the "Trans Semarang" link between Mangkang Terminal and the airport (takes
About 1 hour and 30 minutes).
< Figure 4-15 The Mangkang Terminal location map >
◦ All the residents around are moving from region to region through the
"Mangkkang Terminal", so it is very well-known.

◦ The terminal building consists of one building, and the terminal facility
improvement work (renovation) was carried out in 2019 and early 2020.
◦ The main Facilities of the Terminal are passenger waiting room, ticket office,
medical facility, toilet, terminal office, prayer room, and driver's lounge, and bus
< Figure 4-16 The Mangkang Terminal facility >
< Table 4-22 Major Status of the Mangkang Terminal >
▪ There are not enough chairs in the passenger waiting room and there is a serious shortage
of water, so the use of water in the toilet is limited.
▪ Lack of information boards for passenger information and poor security facilities
◦ The terminal has a 24-hour operating system from 06:00 a.m the first departure.
to 24:00 p.m last train departures. the terminal's operating personnel are
composed of a total of 17 public officials and 28 non-public employees.
* Non-public employees are employed by the agency.

Office
management
number of
7 2 6 13 22 50
persons
* Other personnel are composed of traffic police officers, bus departure registers,
and data checkers.

☞ Unlike other A-type terminals, Mangkang Terminal does not operate tickets, so it is a proxy for sale in
the terminal.
◦ All ticket offices have an electric cone center, have a good connection to the
Internet, and Bus workers and Terminal managers use a data plan.
< Table 4-24 Basic status of electrical and telecommunication facilities >
Voltage 400V Electrical current 1,000Amps
◦ There are 10 bus companies that operate Mangkang Terminal, and four areas
are operated around the Terminal.

Weekdays 30 30
Weekends 40 40
◦ According to the current status of passengers in 2020, the number of
passengers decreased due to the influence of covid-19 from April to June, and
is getting better since july. The average number of passengers arriving from
July to August is about 32,000 and the number of departing passengers is
about 31,000.
* User statistics for 2019 are not available
8,975 9,375 7,829 6,996 6,130 5,909 991 936
72 67 766 730 2,686 3,059 4,099 4,524

Arrival Departure
< Figure 4-17 Monthly passenger trends at the Mangkang Terminal 2020 >
< Table 4-27 Top 5 routes in high demand based on the Mangkang Terminal >
Routes Tirtonadi Tegal Harjamukti Purbaya -

Average number
60 40 30 20 -
of Passengers
on weekdays
Average number
of Bus runs 16 6 6 4 -
on weekdays
Average number
65 50 36 25 -
of Passengers
on weekend
Average number
of Bus runs 18 7 7 4 -
on weekends
5. Terminal Harjamukti Cirebon
▣ Address : Jl. Jend.a. Yani (By pass) No. 01 Cirebon, West Java
☞ Cirebon is a city in Java with an area of 37.54km2, a population of 295,764 people (as of 2010 years)
and is located about 297km east of Jakarta.

◦ The Kallitanjung Market is adjacent to within 2km, and has large shopping
malls in the surrounding area: Grage City Mall (1.5km) and Cirebon Superblock
(1.5km).
◦ There are no airports nearby, and there are no special transportation links or
transfers.
< Figure 4-18 The Harjamukti Terminal location map >
◦ Urban residents are moving between regions through the Harjamukti Terminal,
so the Terminal is very popular.
◦ The Terminal building consists of four buildings, and the Terminal Facility
improvement work (Renovation) was carried out in 2018 & 2019.
◦ The main facilities of the Terminal are 「passenger waiting room, ticket office,
medical facility, toilet, terminal office, prayer room, driver's lounge」, and bus

< Figure 4-19 The Harjamukti Terminal facility >
< Table 4-28 Major Status of the Harjamukti Terminal >
▪ Recently, terminal facilities are in good condition due to renovation, but road pavement
repair work is required
◦ The Terminal is a 24-hour operating system, and a total of 49 people, including 23
public officials and 12 non-public employees, operate in three shifts.
Office
management
number of
23 - 3 11 12 49
persons
◦ All ticket offices have an electric socket, have a good connection to the
Internet, and bus workers and terminal managers use a data plan.
Voltage 33,000V Electrical current -
◦ 41 bus companies operate in 17 regions, mainly in the terminal.
Weekdays 87 94
Weekends 80 87
◦ According to the current status of Passengers in 2019, about 80,000
Passengers arrived at the Hajarmukti Terminal annually, and 170,000
Passengers departed the Terminal.
< Table 4-32 Status of passengers in 2019 >
6,659 14,949 5,344 12,363 5,736 12,747 5,251 13,429 6,861 12,974 13,980 23,543
6,032 12,736 4,424 13,913 4,542 13,087 5,698 12,598 5,870 11,096 7,177 15,844
Arrival Departure
< Figure 4-20 Monthly passenger trends at the Harjamuktti Terminal 2019 >
◦ In May, the central government temporarily closed the terminal due to
Corona19. According to the current status of passengers by the end of August,
the average number of passengers arriving per month was about 9007 and the
number of departing passengers was about 21,000.
5,848 15,049 5,765 12,609 6,257 13,481 1,714 3,015
- - 2,125 4,505 4,462 7,473 4,903 9,083

< Figure 4-21 Monthly passenger trends at the Harjamuktti Terminal 2020 >
< Table 4-34 Top 5 routes in high demand based on the Harjamukti terminal >
Routes Bekasi Semarang Surabaya Merak Tasikmalaya
Average
number of
45 50 11 11 10
Passengers on
weekdays
Average
number of Bus
15 15 3 7 5
runs
on weekdays
Average
number of
92 82 32 26 23
Passengers
on weekend
Average
number of Bus
15 15 2 7 5
runs
on weekends

6. Terminal Giwangan Jogya
▣ Address : Jl. Imogori Timur No. 1 Jogjakarta (Jogjakarta city)

☞ Yogyakarta has an area of 32.5km2, and its population is 1,588,622 (as of 2004), an area that has
traditionally developed culture such as art, dance, and theater, which was a temporary capital during
the period of the Indonesian Revolutionary War (1945-1949).
◦ The Terminal is located in the heart of the city, has a train station in the
surrounding area and is also connected to a city bus, making it easier to use
other means of transportation around the Terminal.
◦ Giwanan fruit market (300 m) and Kotagede market (1Km) are located in the
adjacent area, while large malls are located in areas slightly away from
Malioboro Mall (5.4 Km).
- Transportation connecting and operating the terminal include Transjogja and
intra-regional (intra-city) buses.
◦ Adisutjipto is located about 7km from the domestic airport and 37km from
Yogjakarta International Airport.
< Figure 4-22 The Giwangan Terminal location map >

◦ Urban residents are moving from region to region through the giwanan
terminal, so their awareness of the terminal is very high.
◦ The Terminal building consists of eight buildings, a Terminal was constructed
relatively recently(2002), and the main Facilities of the Terminal are
「passenger waiting room, ticket office, medical facility, toilet, terminal office,
prayer room and driver's lounge」, and bus stops are separated/operated.
< Figure 4-23 The Giwangan Terminal facility >
< Table 4-35 Major Status of the Giwangan Terminal >
▪ Although the facilities are relatively good due to the construction of the terminal in 2002, some
road damage and water supply are insufficient, and there is a leak in the canopy of the
platform
◦ The first Train departs at 01:00 and the last Train arrives at 24:00, and the
Terminal is a 24-hour operating system. A total of 102 people work at the
Terminal, 18 public officials, and the rest are non-public employees.
Office
management
number of
14 - 18 27 43 102
persons
Voltage 345,000VA Electrical current 1,568.18A
Internet availability O Wifi Availability O
◦ 77 Bus companies operate the Terminal, and 283 areas are operated around
the Terminal.
Weekdays 594 585
Weekends 610 605

◦ According to the status of passengers in 2019, the number of passengers
arriving at the giwanan terminal is about 2.05 million annually, and the number
of departing passengers is about 3.21 million.
< Table 4-39 Status of Passengers in 2019 >
144,12 276,12 117,78 239,78 157,03 250,39 174,74 255,57 188,89 240,35 271,33 367,29
2 9 1 8 1 5 4 3 8 6 2 7
181,62 297,65 170,83 279,32 150,40 231,42 149,70 237,80 153,73 235,25 197,85 302,91
4 3 5 8 9 2 7 1 7 2 3 2
Arrival Departure
< Figure 4-24 Monthly passenger trends in the Giwangan Terminal 2019 >
◦ The number of Passengers arriving/departing in May dropped sharply due to
covid-19 and by the end of August, the average number of Passengers arriving
was about 65,000 per month, and the number of departing Passengers was
about 110,000.
< Table 4-40 Status of Passengers between January-August 2020 >
166,717 254,503 141,967 219,576 103,964 182,838 14,182 27,869
916 2,668 15,888 30,648 38,713 71,395 43,652 98,912
Arrival Departure
< Figure 4-25 Monthly passenger trends in the Giwangan Terminal 2020 >
< Table 4-41 Top 5 routes in high demand based on the Giwangan Terminal >
Routes Surabaya Bandung Cilacap Purwokerto Magelang
Average
number of
159 92 51 30 47
Passengers on
weekdays
Average
number of Bus
60 14 11 12 9
runs
on weekdays
Average
number of
197 61 92 53 45
Passengers
on weekend
Average
number of Bus
67 11 11 15 10
runs
on weekends
7. Terminal Purwokerto
▣ Address : Jl. Suwatio No.48 Purwokerto Selatan, Banyumas, Jawa tengah
☞ The area of Purwokerto is 38.58km2, and the population is 233,951 (as of 2010), representing 6,100
people/km2 population density.
◦ The terminal is located in the heart of the city, has many commercial facilities
around, and the means of transportation connected to and operated by the
terminal are Trans Jateng and intra-city buses.
◦ Wage market is located 1.9km in the adjacent area and Moro Mall is located
2.3km in the adjacent area.
- No domestic or international airport near the Terminal

< Figure 4-26 The Purwokerto Terminal location map >
◦ Urban residents are moving between regions through the Purwokerto Terminal,
so the awareness of the terminal is very high.
◦ The Terminal building consists of two buildings, and after the Terminal was built in
2006, the Facility improvement work was carried out in 2018 and 2020.
◦ The main Facilities of the Terminal are「passenger waiting room, ticket office,
medical facility, toilet, terminal office, prayer room and driver's lounge」, and
Bus entrance and exit are separated/operated.

< Figure 4-27 The Purwokerto Terminal facility >
< Table 4-42 Major status of the Purwokerto Terminal >
Tuilding floor count 3rd F Builidng count 3
▪ Cracks in building structures are serious and water use in toilets is inconvenient due to failure
of drainage pump
◦ The first Train departs at 01:00 and the last Train arrives at 24:00, and the
Terminal is a 24-hour operating system. A total of 72 people work at the
Terminal, 32 public officials, and the rest are contract workers.
Office
management
number of
15 - 5 24 21 65
persons
Voltage 131.000V Electrical current 595.45A

◦ 41 Bus companies operate the Terminal, and 29 areas are operated around
the Terminal.
< Table 4-45 Bus companies operations status during weekdays and weekends >
Weekdays 200 200
Weekends 250 250
arriving at the giwanan Terminal is about 2.05 million annually, and the number
of departing Passengers is about 3.21 million.
< Table 4-46 Status of passengers 2019 >
236,78
132,970 163,114 112,001 133,577 123,059 142,545 123,536 148,736 100,286 111,762 188,000
8
178,42
126,833 56,717 108,033 101,441 98,930 117,443 109,541 129,145 103,571 122,961 151,720
8

< Figure 4-28 Monthly passenger trends at the Purwokerto Terminal 2019 >
◦ Demand for Passengers decreased in May and June due to covid-19.
According to the current status of Passengers by the end of August, the
average number of Passengers arriving per month was about 46,000 and the
number of departing Passengers was about 56,000.
113,683 136,588 91,647 105,000 69,428 83,128 13,243 16,693
3,730 5,002 6,748 8,239 32,395 41,761 40,931 53,078

Arrival Departure
< Figure 4-29 Monthly passenger trends at the Purwokerto Terminal 2020 >
< Table 4-48 Top 5 routes in high demand based on the Purwokerto terminals >
Routes Wonosobo Cilacap Pemalang Jakarta Jogjakarta
Average number
weekdays
Average number
of Bus runs 73 39 30 45 25
on weekdays
Average number
of Passengers 87 98 68 407 71
on weekend
Average number
of Bus runs 70 46 40 30 32
on weekends
8. Terminal Mendolo Wonosobo

▣ Address : Jl. Bambang Sugeng KM. 03, Bumireso, Wonosobo, Central Java
◦ It is located on the side of the National road in the exterior of the city, and
people who want to go hiking in the wonosobo area usually use the Terminal.
◦ Therefore, unlike other Type A candidate terminals, there are no markets,
large shopping malls, railway stations, international and domestic airports
around the Mendolo Terminal.
- Angkots are used to connect and operate the Terminal for short distances in
the area.
< Figure 4-30 The Mendolo Terminal location map >
◦ Local residents can move to other areas through the Mendolo Terminal, so the
Terminal is very popular.
◦ The terminal building consists of two buildings. The terminal was

constructed in 2000 and the facility improvement work was carried out in
2009.
◦ The main facilities of the terminal are 「passenger waiting room, ticket office,
bus entrance and exit are separated, but the entrance is used with private cars.
< Figure 4-31 The Mendolo Terminal facility >
< Table 4-49 Major status of the Mendolo Terminal >
▪ It is necessary to clean the area as private parking lots and bus lanes are not clearly separated, the
road damage is significant, and facilities need to be repaired due to flooding.
◦ The first Train departs at 04:00 and the last Train at 18:00, the first train arrives
at 01:00 and the last train arrives at 23:00, the Terminal is a 24-hour operating
system, with a total of 33 people working at the Terminal.

Office
Sortation managemen Ticketing Security Hygiene etc Total
t
number of
16 - 9 8 - 33
persons
Voltage 66KVA Electrical current 22.00A
Internet availability O Wifi Availability O
◦ There are 50 bus companies operating the terminal, and 75 areas are
operated around the Terminal.
Weekdays 50 55
Weekends 700 700
◦ According to the status of Passengers in 2019, about 100,000 Passengers

arrived at the Terminal annually, and about 260,000 Passengers left.

9,321 23,062 11,089 14,886 10,301 16,019 8,482 18,739 7,517 14,549 14,604 31,534
7,682 29,509 7,349 24,501 6,950 20,044 6,675 17,640 6,753 18,801 8,147 30,830
Arrival Departure
< Figure 4-32 Monthly passenger trends at the Mendolo Terminal 2019 >
◦ The demand for passengers dropped sharply from April to June 2020 due to
covid-19. According to the current status of Passengers by the end of August,
the average number of Passengers arriving was about 4,700 per month, and
the number of departing Passengers was about 9,600.
10,787 25,799 10,287 16,955 8,912 14,430 797 913

30 54 361 1,706 1,871 4,172 5,103 12,970
Arrival Departure
< Figure 4-33 Monthly passenger trends at the Mendolo Terminal 2020 >
< Table 4-55 Top 5 routes in high demand based on the Mendolo terminal >
Routes Purwokerto Magelang Bekasi Poris Surabaya
Average
number of
60 70 150 100 50
Passengers on
weekdays
Average
number of Bus
40 45 10 10 9
runs
on weekdays
Average
number of
70 75 200 150 60
Passengers
on weekend
Average
number of Bus
40 45 15 12 9
runs
on weekends
9. Pakupatan Terminal
▣ Address : Jl. Raya Jakarta KM 4 Pakupatan, Serang City
☞ Serang is located in northwestern Java Island, with an area of 266.74km2, and a population of
501,471 people (as of 2003), adjacent to the Sunda Strait.
◦ Located in the center of the city, adjacent to commercial facilities, markets, and
large shopping malls
- Rau trading center (3.3 km) and Mall of Serang (1.6 km) are located near the
Terminal
◦ There are no international and domestic airports nearby, and the means of
transportation that operate the terminals include city and village buses(angkot,
rural angkot), taxis(online transportation/Gojek & Grab)
< Figure 4-34 The Pakupatan Terminal location map >
◦ Local residents can move to other areas through the Pakupatan Terminal, so
the terminal is very popular.
◦ The terminal building consists of one main building, and was built in 1995 and
due to the aging of the facilities, the facility improvement work2 was carried out
in 2018.
◦ The main Facilities of the Terminal are 「passenger waiting room, ticket office,
Bus entrance and exit are separated, but the entrance is used with private cars.
< Figure 4-35 The Pakupatan Terminal facility >
< Table 4-56 Major status of the the Pakupatan Terminal >
Tuilding floor count 1ST F Builidng count 1
2 Facility improvement construction: Roof, toilet, prayer room, ticket office, etc.
▪ Lack of driver's rest area

▪ Need to expand air conditioning, TV, and Internet facilities in passenger waiting rooms
▪ Need to install air conditioners in prayer rooms
▪ Due to severe damage to inter-regional buses, facilities need to be repaired
◦ The Terminal is a 24-hour operating system, with a total of 71 people working
in the Terminal, four public officials, 33 operating personnel, etc.

Sortation Office Ticketing Security Hygiene etc Total
number of management
6 - 7 16 42 33
persons
◦ All ticket offices have electrical sockets, good Internet communication, and bus
operators and Terminal managers use data plans.
Voltage 10,500V & 6,600V Electrical current 10,500V & 6,600V
◦ 63 bus companies operate the terminal, and 38 areas are operated around the
Terminal.
< Table 4-59 Bus companies operations status during Weekdays and Weekends >
Weekdays 300 200
Weekends 350 230

arriving at the Pakupatan Terminal is about 2.57 million per year, and the
number of departing Passengers is about 3 million.
218,34
479,552 480,040 401,095 404,701 422,968 424,361 383,057 389,296 131,165 178,241 146,805
3
181,03
112,967 186,504 107,758 200,317 100,275 100,275 92,363 92,363 90,615 149,269 102,299
2
< Figure 4-36 Monthly passenger trends at the Pakupatan Terminal 2019 >
◦ Due to covid-19, there were no passengers at all in May due to the temporary
closure of the terminal. By the end of August, the average number of
passengers arriving was about 40,000 per month, and the number of departing
passengers was about 66,000.
88,801 164,291 84,244 127,499 78,194 119,763 24,087 25,883
- - 3,297 7,956 9,606 29,569 31,670 60,719
Jan Feb Mar Apr Ma Jun Jul Aug
Arrival Departure y
< Figure 4-37 Monthly passenger trends at the Pakupatan Terminal 2020 >
< Table 4-62 Top 5 routes in high demand based on the Pakupatan terminals >
Routes Sumatera Bekasi Rambutan Bandung Cirebon
Average number
weekdays
Average number
of Bus runs 35 25 35 18 17
on weekdays
Average number
of Passengers 490 380 35 150 145
on weekend
Average number
of Bus runs 40 26 35 20 20
on weekends
10. Terminal Tirtonadi Solo
▣ Address : Surakarta City, Jalan Ahmad Yani No 262

☞ Solo or Surakarta has an area of 44.03km2, with a population of 572,345 people (as of 2004), and
Mataram Sultanate designated the area as the capital in 1745 and developed it into a cultural center
on Java Island.
◦ Located in the center of the city, there are commercial Facilities, Markets, and
large Shopping malls around the Terminal
- Nusukan market(600meters), Nongko market(900meters), Legi market(1.3Km),
Gede market(2.3Km) are located nearby, and large shopping malls located
near are Solo Paragon Mall (1.5Km), Solo Grand Mall (2.1Km), Solo Square
Mall (3.5Km) and Solo Square Mall (3.5 Km).
◦ Adi Soemarmo International Airport is located about 9km around the Terminal,
and it takes about 20 minutes by Damri Shuttle Bus or Taxi.
◦ The means of transportation connected and operated with the terminal include
trains, intra-city buses, and Batik Solo Trans.

< Figure 4-38 The Tirtonadi Terminal location map >
◦ Local residents can move to other areas through the Tirtonadi Terminal, so the
Terminal is very popular.
◦ The Terminal consists of two buildings as the oldest Terminal among the
candidate Terminals. It was built in 1976 and the Facility was improved in 2009,
so the Facility is in serious condition.
◦ The main Facilities of the terminal are 「passenger waiting room, ticket office,
Bus entrance and exit are separated, but the entrance is used with private cars.
< Figure 4-39 The Tirtonadi Terminal facility >

< Table 4-63 Major status of the Tirtonadi Terminal >
Tuilding floor count 1ST F Builidng count 2

▪ Vulnerable lighting facilities in Skybridge
▪ Inoperable due to air conditioner failure
▪ Security vulnerable due to lack of CCTV
◦ The Terminal is a 24-hour operating system, with a total of 197 people working
in the Terminal, 64 public officials, and 133 non-public officials.

Office
management
number of
43 - 27 74 53 197
persons
< Table 4-65 Basic status of electrical and Telecommunications Facilities >
Voltage 885,800 VA Electrical current 4,026.36 A

◦ As a special feature, there is a backup generator with a capacity of 500 Kva
and operation of a solar cell of 120 KWP.
◦ 108 bus companies operate the Terminal, and 21 areas are operated around
the Terminal.
Weekdays 500 500
Weekends 550 550
◦ According to the status of Passengers in 2019, the number of Pssengers
arriving at the Tirtonadi Trminal is about 2.25 million annually and the number
of departing Pssengers is about 2.87 million.

335,11
159,655 249,221 143,177 213,412 168,975 237,292 185,828 229,705 202,528 224,637 260,392
5
253,69
177,010 226,643 183,074 228,513 182,842 223,832 185,370 226,595 182,262 222,527 226,417
4

< Figure 4-40 Monthly passenger trend at the Tirtonadi Terminal 2019 >
◦ The number of Pssengers in 2020 was the lowest in April and May due to
covid-19, and the average number of Pssengers arriving by the end of August
was about 74,000 per month, and the number of departing Pssengers was
about 98,000.
189,998 220,792 170,297 201,721 140,144 160,910 13,500 26,010
1,507 2,208 13,084 35,160 29,575 68,798 36,794 68,542

< Figure 4-41 Monthly passenger trend at the Tirtonadi Terminal 2020 >
< Table 4-69 Top 5 routes in high demand based on the Tirtonadi terminals >
Tawangmang
Routes Surabaya Semarang Jogjakarta Jakarta
u
Average number
of Passengers 420 320 250 200 150
on weekdays
Average number
of Bus runs 173 89 47 130 50
on weekdays
Average number
of Passengers 450 350 300 180 120
on weekend
Average number
of Bus runs 180 90 55 135 50
on weekends
1.3 Results of candidate site terminal assessment
◦ With the Indonesian Government's ban on foreigners' entry into the country
(April 2020) due to the covid-19 incident, the "Feld Investigators" will conduct
an on-site survey of candidate Terminals through local experts and personnel

based on cooperation from Indonesia's transport ministry.
◦ It is difficult to objectively evaluate statistical data on the top five routes that are
in high demand for the use of the Terminal, such as data about 「the
Passenger Waiting Room」,「Ticket Room」, and 「Telecommunication
Facilities」, and the status of the candidate Terminals for the establishment of IT
infrastructure in the Terminal.
◦ Despite the explanation of local experts, it is possible for the data writer to
enter the data arbitrarily and intuitively in some items.
◦ Due to difficulties in pushing for verification of the results of the on-site survey
through on-site experts, the 「re-verification of the on-site survey table」 step
is inevitably omitted.
< Table 4-70 Main Status of Candidate Terminal >

Bus Operation
Stauts of main Faciliites Passenger Status Transportations
Status
sorta
Terminal Location Terminal numb
tion Improve numb
comple Terminal er of Linked
Faciliti er of 2019 2020 Airport
-tion area comp transportation
es routes
year a-nies
about ▪Soekarno ▪Commuter Bus

1 Kalideres Jakarta 1985 35,344 - 125 73 about 26,000
450,000 Hatta ▪Train
▪Trans Jakarta
▪ Kusma ▪Intra-city bus

Kampung 140,00 about 1.24 ▪Town bus
2 Jakarta 1992 - 137 75 about 46,000 Perdana
Rambutan 0 million ▪link operate
Halim
with LRT (light
rail train)
about about
3 Tegal Tegal 1996 34,970 - 22 12
730,000 260,000
▪
Semaran 2019, about ▪Trans
4 Mangkang 2009 70,000 10 4 - Semara
g 2020 31,000 Semarang
ng barat
2018, about ▪Paratransit

5 Harjamukti Cirebon 1996 37,000 4 17 about 21,000
2019 170,000 ▪Town bus
Adisutjipto
about 3.21 about ▪Trans Jokja
6 Giwangan Yogyakarta 2002 58,000 - 77 283 ▪
million 110,000 ▪Intra-city bus
Yogyakart
2018, about 3.21 ▪Trans Jateng

7 Purwokerto Purwokerto 2006 6,000 41 29 about 56,000
2020 million ▪Intra-city bus
Wonoso about about

8 Mendolo 2000 29,319 2009 50 75 ▪Town bus
bo 260,000 9,600
about ▪Intra-city bus

9 Pakupatan Serang 1995 30,500 2018 63 38 about 66,000
3 million ▪Town bus
488,00 about ▪ ▪Train

10 Tirtonadi Solo 1976 - 108 21 about 98,000
0 2.87 million Sumarimo ▪Intra-city bus
2. Range and implementation details of this task
2.1 Selection criteria/reason
▣ Selection criteria
◦ The criteria for selecting Terminals subject to Modernized Pilot Operation shall
be established based on the preference of 「the Ministry of Transportation in
Indonesia」, 「the feasibility of modernization operation」and「the effects
and characteristics of modernization operation」
< Table 4-71 Terminal Selection Criteria >
Sortation Alloted Points Note
Preference of ministry of Transportation 20
Feasibility of Modernization Operation 15
Effects and characteristics of Modernization Operation 15
Geographical Requirements 10
Basic Terminal Facility Stauts 10
Size of daily Customer 10
Scale of Bus Routes and Operation 10
Transfer Status to other means of Transporation 10
▣ Selection procedure.Steps
◦ The top five terminals shall be selected/classified based on the "selection
criteria table" among the 10 terminals in the candidate group, and the position
of the Ministry of Land3, Infrastructure and Transport among the terminals
concerned shall be taken into account.
- If the results of the assessment items are similar except for the transport
department's preference, select/classify them in order of terminals with high
preference from the transportation department.
◦ When selecting a Modernized Pilot Operation Terminal, it is essential to
consider factors such as "build infrastructure within budget" and "use/visit of
terminals by fixed level users." See and utilize the 「standard of Passenger
Terminal Facilities by user size」in Korea.
< Table 4-72 Facilities by Terminal Size in Korea >
Sortation Ticket room Stop point (㎡)

Car
Waiting Platform Crew Compact
Amount allocation
Area room Boarding Drop-off lounge car wash
of ticket room
Daily Passengers (㎡) (㎡) area station (㎡) (㎡) (㎡)
office (㎡)
(persons)
below 500 1 4 60 91 46 12 6 10 20
Small-scale
Terminal
501 ～ 1,000 2 7 95 91 46 12 6 10 20
1,001 ～ 2,000 2 7 142 136 91 18 6 10 32
Small 3,001 ～ 4,500 5 17 353 338 136 45 6 10 76

Terminal
4,501 ～ 6,500 6 20 432 349 136 55 8 10 110
6,501 ～ 9,000 7 23 607 480 195 78 8 10 150
9,001 ～ 12,000 10 33 821 655 266 105 8 12 200

Medium
12,001 ～ 15,500 10 36 1,076 848 344 138 8 15 230
Terminal
15,501 ～ 19,500 14 46 1,370 1,084 432 175 8 19 329
3 The Ministry of Land, Infrastructure and Transport says it is desirable to select terminals that can
fully calculate the budget scope of ODA infrastructure and the results of satisfaction from
modernization operation.
19,501 ～ 24,000 18 59 1,700 1,350 490 217 8 24 399

Large
24,001 ～ 29,000 19 63 1,799 1,609 643 229 10 24 399
Terminal
29,001 ～ 35,000 24 79 2,168 1,940 779 277 10 29 489
35,001 ～ 42,000 29 96 2,609 2,336 935 333 10 35 589

Extra-large
42,001 ～ 50,000 33 109 2,877 2,420 967 368 10 35 599
Terminal
over 50,001 40 132 3,440 2,894 1,162 440 10 45 719
1. The daily number of users shall be calculated based on the average number of departures per day in the
month when the number of passengers is the highest.
2. At least one ticket office in the ticket room shall be installed, but the remaining ticket office may be replaced by
an unmanned ticket machine.
3. Where a ticket office is replaced by an unmanned ticket machine pursuant to subparagraph 2, one unmanned
ticket machine shall be deemed to be 0.6 ticket office
◦ In order to achieve the desired purpose of modernized Pilot Operation, it is

expected that users' satisfaction can be measured only when a certain
number of users are available, but if the size of the Terminal is too large, the
number of users and Terminals may be over-established and suffer the
burden of IT computer operation. Therefore, the mid-sized and large-sized
Terminal boundaries in Korea shall be used.
2.2 Evaluation results by candidate site terminals
◦ The results of the application of 「the Operation Terminal Demonstration
Selection Criteria Table」for 10 Candidate Terminals are as follows, and the
evaluation method is relative to 10 terminals:
< Table 4-73 Evaluation results of candidate terminals >
Evaluation criteria Results Contents
▪ Select 2 terminals at a video

Preference of ministry of
Kampung Rambutan, Harjamukti conference of the indonesian ministry
transportation
of transportation
Feasibility of modernization ▪ Meeting the internet communication

Pemuasan seluruh 10 Terminal
operation environment
Effects and characteristics of

Kampung Rambutan, Kalideres ▪ Located in Jakarta Capital
modernization operation
Kampung Rambutan, Kalideres, ▪ Near the airport and operate various

Geographical requirements
Mangkang, Giwangan, Tirtonadi means of transportation
Mangkang, Harjamukti, ▪ Facility improvement implemented

Basic Terminal Facility Stauts
Purwokerto, Pakupatan within the last 3 years
Purwokerto, Giwangan, Pakupatan, ▪ Core than 1 million people use

Size of Daily Customer
Tirtonadi, Kampung Rambutan terminals annually as of 2019
Scale of Bus Routes and Kampung Rambutan, Kalideres, ▪ 60 or more Bus companies
Operation Giwangan ▪ 70 or more routes in operation
▪ Near the airport and operate various

Ransfer Status to other means Kalideres, Kampung Rambutan,
means of transportation such as
of Transporation Mangkang, Giwangan
trains, intra-city buses
2.3 Main Contents of Selected Terminal
▣ Results of selection of Pilot Operation Terminals
◦ According to the results of the evaluation of Candidate Terminals according to
the selection criteria table, the top five terminals are counted as “Kampung
Rambutan, Kalideres, Giwangan, Mangkang and Purwokerto”
◦ Indonesia's Ministry of Transport is concerned that the five Terminals will be
under considerable pressure in the process of system development,
construction, and operation if both Terminals are selected as large Terminals
while modernizing them based on IT Technology.
◦ In a video conference with the Indonesian Ministry of Transportation ('20. 9.24)
it is confirmed that one terminal is a medium-large-sized 「Terminal

Kampung Rambutan」and the other Terminal should be selected as「the
Harjamukti Terminal」 with the least number of Passengers.
◦ In order for the follow-up project to proceed smoothly, the Position of the
recipient Country should be respected and the Ministry of Land, Infrastructure
and Transport (the Donor Country) of the Republic of Korea should mutually
compromise its position that the ODA project should include a large-scale
Terminal in the Indonesian capital to measure the actual effectiveness of the
ODA project. It is desirable that one large Terminal in Jakarta and the other
small Terminal in the province be promoted as the pilot operation of the
follow-up project.
◦ Therefore, the Pilot Operation of the follow-up project will be on two Terminals :
『Kampung Rambutan, Harjamukti』
▣ Main contents of the selected Terminal

< Table 4-74 Main contents of the candidate terminal >
Number of Number of Ticket

Sortation Location Area (㎡) Note
companies routes office
Kampung
Jakarta 140,000 137 75 48 -
Rambutan
Partly rennovated in
Harjamukti Cirebon 37,000 4 17 9
2018,2019
Chapter 5
Developing Modernized Pilot Operation System
and Building Infrastructure
1. Development of Ticketing System and Analysis of Development

Direction
1.
1.1 Bus-related Area
1.2 Status of Ticket Ticketing System for Bus Transport in Korea
1.3 Reviewing the Basic Plan for Indonesia-type Ticket System
2. Basic Direction of the Integrated Ticket Issuing System

Establishment and System Overview
2.1 Basic Direction of the Integrated Ticket Issuing System
2.2 Overview of Implementation Systems for each Sector

2.2.1 Ticket Office Ticketing System
2.2.2 Ticketing Program
2.2.3 Unmanned Ticketing System
2.2.4 Online Reservation System
2.2.5 Terminal Management System
2.2.6 Terminal Voice Broadcasting Guide System
2.2.7 Terminal Bus Information System
2.2.8 Terminal Emergency Issuing System
2.2.9 Integrated Operations Management Program
2.2.10 Integrated Ticketing System Operation Maintenance
Development of Ticketing System and Analysis of Development

1.
Direction
1.1 Status of Ticket Issuance in Indonesia
◦ In all bus terminals in Indonesia, bus companies set up ticket booths in a

separate space inside the terminal, and bus company employees sell bus
tickets directly for each destination run by the bus company.
◉ Ticket booths for major bus terminals by Indonesian cities
< Table 5-1 Major BUS terminal ticket booths by Indonesian city >
Kampung
Kalideres(Jakarta) Harjamukti(Cirebon)
Rambutan(Jakarta)

Ⅴ. Developing Modernized Pilot Operation System and Building Infrastructure 90
◉ Types of vehicles operating (departing) at the Indonesian bus terminal
< Table 5-2 Type of vehicles operated/departed at BUS Terminal in Indonesia >
Economy Non-Economy Premium
◦ Employees of a bus company write information, fares, and time of each

destination on the bus ticket designed and printed for passengers who want to
use the bus at the ticket office, or stamp only the day or fare corresponding to
the bus ticket. However, details such as seat number, bus stop number or
departure time are not written on the ticket.
< Table 5-3 Bus tickets sold by each bus companies >
Type of Bus Ticket sold by Bus Companies
* sources: google image
◦ Since the Indonesian bus terminal only sells bus tickets to the destination of
the bus operated by the bus company, passengers who visit the bus terminal
will have to find the bus ticket office of the bus company that sells the bus
ticket of the desired destination, check the bus destination and departure time,
and purchase the bus ticket with cash only which causes inconvenience.
< Table 5-4 Comparison of BUS ticket sales status in Indonesia and South Korea >
Bus Terminal in Indonesia Bus Terminal in Korea
Bus tickets are sold only for buses Users can purchase bus tickets for all
Ticketing operated by bus companies, destinations at all ticket counters and
Situation causing inconvenience to unmanned ticket machines in the
passengers. terminal.
Customers lack diverse payment Payment can be made by cash,

Purchase
options because they only check/credit card, SamsungPAY, etc. at
method
purchase cash the terminal ticket office
◦ Indonesia bus terminal has no way for passengers to purchase bus tickets
other than ticket offices, so the ticket offices are very crowded during rush hour,
weekends, and holidays when passengers are concentrated, and some
passengers are in a dispute over paying cash on the bus.
< Table 5-5 Comparison of BUS Ticket Sales Methods for Indonesia and Korea >
Bus Terminal in Indonesia Bus Terminal in Korea
① Inside Terminal : Ticketing via unmanned

Selling Ticket purchases can only be made at the Bus
ticket machine
method company's ticket booth by destination.
② Reservation Servie : Internet + Mobile
Proble Complaints have arisen Increase Bus Ticket Sales

m due to congestion of ticket booths to Eliminate Congestion
◦ Because Indonesian bus terminal sells bus ticket by bus company, it is difficult
for passengers to check the operation information of the bus departing from
the bus terminal through the Internet or mobile in advance. In the bus terminal,
passengers visit the ticket office operated by the bus company to check the
destination, time, and fare, and purchase bus ticket from the bus company
staff. Becuase the buses depart when there are many people on the bus,
Unguided passengers are having a hard time using the bus when departure is
delayed or the bus information changed.
1.2 Status of Ticket Ticketing System for Bus Transport in Korea
◦ High-speed and inter-city bus terminals, which are responsible for one big part
of cross-regional traffic demand in Korea, are classified as necessary facilities
for passengers to get on and off, transport, stanby and vehicle maintenance.
Currently, passenger car terminals are distributed in various regions across the
country, and inter-regional buses are operated.
< Table 5-6 Status of National Passenger transport Service Operaion >
Urban and Urban and

Province Status rural Sortation Status rural
Integration Integration
City unit 27 5 Chungche City unit 5 5

Gyeonggi
ongbuk-
-do District unit 4 - District unit 12 -
do
City unit 15 12 Chungche City unit 15 7

Gangwon
ongnam-
-do District unit 23 - District unit 6 -
do
City unit 17 10 City unit 18 18

Jeollabuk Gyeongsa
-do ngbuk-do
District unit 20 - District unit 35 -
City unit 14 14 City unit 17 11

Jeollana Gyeongsa
m-do District unit 38 - ngnam-do District unit 13 -
* source : 2019, National Passenger Car Terminal Association
◦ Korea's bus terminal started with the way first-time passengers pay cash to
buy bus tickets at the bus terminal, and in the present they can purchase
tickets through credit cards, check cards, and PAYs(like samsung pay). Bus
tickets can be issued directly on the Internet or mobile without visiting the bus
terminal.
Express Bus Mobile Ticket System Boarding using Mobile Ticket
< Figure 5-1 Express Bus Mobile Ticket System operation >
* Source : National Passenger Car Terminal Association
◦ Korea's bus terminal provides bus operation information of the destination and
bus terminal through the internet and mobile in real-time, so that users can
choose public transportation on express and intercity buses more easily and
conviniently. Unmanned ticket machines, on-line reservation services, and
voice broadcasting services lets operators who manage the bus terminal
operate the terminal efficiently and reliably and allows passengers to purchase
tickets fast and correctly.
< Table 5-7 Status of domestic BUS Ticket Convenience System >
Sortation System & Services Function Effect
- Bus ticket ticketing/purchase

- Refund/cancel bus ticket
Ticketing at - Register/check bus operation - Sell bus tickets quickly
Terminal information and conveniently

- Office closing and settlement of
ticket details
- Bus ticket ticketing and purchasing

Unmanned - Prevent/resolve ticket
- Checking and printing bus ticket
Ticket congestion of
reservation
Machine passengers
- Check bus operation information
Internet - Select/pay for bus ticket seats

- Prevent/resolve ticket
Reservation - Check bus operation information
- Check/cancel bus ticket reservation congestion of

Service
passengers
- Select/pay bus ticket seats - Pre-booking allows

Mobile
- Issue Mobile Bus Ticket the establishment of
Reservation
- Check bus operation information plans for bus increase.
Service
- Check/cancel bus ticket reservation
- Bus operation information

Voice - Decrease of customer
notification
Broadcast inquiries and increase
- Announcement notice
Information management
- Broadcasting of emergency
Ser efficiency
situations and inducing evacuation
- Strengthen ability to
Bus - Display of Bus operation information
cope with
Operation - Display of changes in bus operation
changes/emergency
Information information
situations
Service - Emergency indication, etc
- Register/change bus operation

Bus
information
Terminal - Efficient terminal
- Bus increase/dispatch
Managemne operation/management
- Check settlement and ticket sales
t System
status, etc.
* Source : National Passenger Car Terminal Association
◉ High Speed Intercity Bus System Diagram
< Figure 5-2 High Speed Intercity Bus System Diagram >
1.3 Reviewing the Basic Plan for Indonesia-type Ticket System
◦ Since bus companies that operate buses sell bus tickets and provide information
directly to passengers who use the terminal, the Indonesian bus terminal does
not enhance convenience and efficiency of passengers and terminal managers,
but does its work with a simple offline ticket ticket.
◦ The manual ticketing method of the Indonesian bus terminal provides

complicated and inconvenient bus ticketing method for passengers and
prevent them from choosing the most expedite public transportation, bus.
Bus companies operate routes with reduced sales due to loss and omission
of hand-written bus tickets, and plans for temporary bus operation. Bus
terminals operate bus service booths in a busy manner due to the increase
in complaints about bus service information.
< Table 5-8 Weakness of Indonesian BUS Terminal ticketing System and Improvement Plan >
Sortation Item Problem Improvement
- Introduction of
① Bus ticket lost, damaged, missing, etc.
② ommission and decrease of bus sales computerized ticketing
ticket manual ticketing ③ manual management of bus sales history

④ Redundant bus seats between terminals - Introduction of an
⑤ crowded ticket booth unmanned ticket machine
① Overloaded ticket sales

route ticket office, Introduction of Information
② Increase in the number of complaints and
inquiry terminal manager Guidance System
disputes among users
① Overloaded ticket sales

visit to the
reservatio ② Increase in the number of complaints from Introduction of online
terminal, not all
n users, such as suspension of service reservation service
routes available
③ Redundant bus seat sales
① Unplanned Terminal Operation

Terminal
② Sales omitted due to the manual
Managem Introduction of Management
none management of ticket sales history
ent System
③ Lack of ability to respond to notices and
System
emergency situations
◦ Various computer systems should be provided to passengers using public

transportation, including Indonesian citizens, so that they can select more
convenient option(bus), and a terminal manager needs to establish a system
so that convenience of passengers and terminal operation can be managed
reliably and efficiently.
Passenger Bus Company Terminal Manager
Purchase Bus Ticket Planned and Efficient Stable Terminal
Conveniently Bus Operation Operation and
Reduction of Customer
complaints
Basic Direction of the Integrated Ticket Issuing System

2.
Establishment and System Overview
2.1 Basic Direction of the Integrated Ticket Issuing System
◦ Indonesia consists of various islands due to its geographical characteristics,

and since its citizens reside on about 900 islands,「the Indonesia-type
Integrated Ticket System」 requires a system to process, manage, and store
all data at a single data center in order to manage Indonesia's wide and
dispersed areas reliably and facilitate future expansion and installation.
< Figure 5-3 Distribution figure of BUS terminals on several islands in Indonesia >
▪ Distribution of BUS Terminal on the representative islands inhabited by Indonesians:
Java, Sumatra, Sulawesi, Kalimantan, and New Guinea,
◦ A system that enables stable and continuous management in an easy and

convenient operating system for managers who operate the system and enables
convenient bus ticket booking in various places to use public transportation for people
who use Indonesia's integrated ticket ticketing system is needed.
< Figure 5-4 Location of the integrated ticketing system in Indonesia >
◦ Since the integrated ticket ticketing system will be established in Indonesia,

local personnel will continue to upgrade their functions and maintain functions
smoothly, analyze and design the requirements from the operator's aspect
from the initial design point, design them in consideration of the manager's
aspect so that users can purchase tickets conveniently.
< Table 5-9 User-specific Considerations for designing an Integrated Ticket ticketing System >
Sortati-
S y s te m O p e r a to r ’s a sp ect Terminal Manager’s Aspect Passenger’s Asepct
on
▪ Easily check bus operation

▪ Stable and efficient management ▪ Easy to manage/supervise
information regardless of location and
Require- requires System integration ▪ It is easy and convenient to operate
purchase BUS TIcket
ments ▪ Need simplicity to expand the system ticketing
▪ Convenient purchase of BUS Ticket
throughout local cities ▪ Minimize system failures
with various payment methods
▪ Minimize management and

▪ design System in a centralized data ▪ Designed to store and print the
disability aspects by issuing tickets
Adminis- processing way history of BUS TicKET reserved
through API
trative ▪ Designed so that all systems can be ▪ Designed to keep the history of
▪ Minimize failure factors such as
design efficiently managed by the internet purchased BUS Ticket and be able to
programs in addition to the system's
data center cancel/refund
hardware (HW).
▪ Design Screen UI/UX from the

▪ Designed to enable failure detection ▪ Designed to easily check BUS route
perspective of the administrator
through real-time monitoring of the information in terminals and the
Operatio ▪ Minimize user complaints by
monitoring system Internet
-nal enabling BUS ticket sales in the
▪ Designed to perform maintenance of ▪ Design for regular tickets and
design event of a failure
terminals through remote adjustment discounts for children, teenagers, and
▪ Organized for emergency response
program the elderly
system in case of an emergency
◦ In order to establish an integrated ticket ticketing system in Indonesia without

computer equipment and networks other than electric and telecommunication
facilities currently installed for basic operation of the terminal, various systems
such as ticket office ticketing system, reservation system, unmanned ticketing
system, and bus information guidance system are required in the terminal.
Each system is to be designed to suit necessary environment for the terminal
when the Indonesian integrated ticketing system is to be expanded to another
terminal.
local construction Operation&Managemnet System Expansion
Each system is installed in an

System design required for Design to build and operate / integrated or individual
Indonesian terminal manage various systems manner, in accordance with
environment needed for terminals terminal environment and
conditions.
◦ To integrate and control each system, a data center is built in one central
location and a centralized data processing and centralized contral system is
designed so that each system data can be synchronized and shared in real
time, and the operators who operate the system are controlled by the internet
data center (IDC).
☑ Centralized Contral System
To have a single internet data center that allows each system to control various
information and devices without storing or processing data individually, and
connect them with multiple systems in both wired and wireless ways to process
and communicate the data in a comprehensive manner and control the overall
system.
< Table 5-10 Advantages of Ticketing System with Centralized Data Processing System >
Sortation Advantages of Centralized Data Processing system Advantages of applying Ticketing System
▪ Easy to construct by minimizing the size of the

Constructio
system ▪ Design and build a stable system
n Sector
▪ Easy to connect when developing a new system
▪ Increase data processing efficiency by minimizing

▪ Increase efficiency of system data
the size of the system
Operation processing
▪ Simplify maintenance by unifying the system
Sector ▪ Systematic and easy maintenance
▪ Operation manuals can be made with the same
operation
integration of systems and tasks.
▪ Increase work efficiency through central

Manageme management ▪ Simple management organization
nt Sector ▪ Minimize the number of management personnel configuration is possible
through a centralized management system
▪ Reduced construction costs by minimizing system

Cost size ▪ Construction and operation of the
Sector ▪ Reduced maintenance costs through centralized system at a minimum cost
management
▪ Ease of further expansion with existing systems

Expansion ▪ Ease of terminal expansion in
▪ No additional development costs other than
Sector Indonesia
hardware (HW)
< Figure 5-5 Centralized data processing flow >
◦ Indonesia's integrated ticketing system should use 'Internet and Mobile' to

manage user convenience and terminal operation more efficiently and reliably,
including the BUS Ticket ticketing system; selling tickets at terminal ticket
offices, establish key systems necessary for terminal operation such as a
system for booking BUS Ticket, a system for purchasing BUS Ticket through
unmanned aerial vehicles, and a system for guiding bus operation information.
< Figure 5-6 System in each sector of the Indonesian Terminal >
< Table 5-11 Introduction System of integrated tickting System by Sector >
Sortation Contents Reasons for Introduction
Ticket office
Selling bus tickets by cash / card Core system of integrated ticket system
ticketing system
Sell bus tickets outside the ticket office,

Unmanned Device that issues and reserves bus
eliminate congestion at the ticket office,
ticketing system tickets by card
and expand offline sales outlets
Increase the BUS usage rate and

Online Book bus tickets with internet and
convenience of users through online
booking system mobile
booking
Terminal BUS Ticket ticketing status, reservation Efficient and reliable terminal
managemnet system status, BUS increase registration management
Increase convenience and provision of

Terminal Bus information announcement via
information by broadcasting BUS
Voice Broadcast System voice in terminal
operation information of users
Terminal Bus Increase convenience and provision of

Bus information is indicated by the electronic
Information information by displaying BUS operation
display in the terminal.
information of users
guidance System
Operation of emergency ticketing Prevent users and managers from

Terminal Emergency
program in case of failure in ticket office missing bus tickets and confusion of
Issuing System ticketing system boarding in the event of a failure.
Data processing and control of the entire

Integrated Operations Process and control data in real time for
system and monitoring through real-time
Management System each system
monitoring
◦ The proxy server of Indonesia's Integrated Ticket System internet data Center
receives ticket issuance requests from each terminal by connecting with the
ticket office ticketing system and unmanned ticketing device, distributes the
data to the ticketing server, sends the data to the ticketing server, and stores
the results of the ticket processing in the settlement server, and synchronizes
them again to the integrated DB1 and DB2.
< Figure 5-7 Integrated Indonesian Ticket Ticketing System >
2.2 Overview of implementation systems for each sector
2.2.1 Ticket Office Ticketing System
◦ It is a system that sells bus tickets to destinations where passengers want to

go while guiding them, at ticket window, of information on destination, boarding
time, fare information, etc. by installing computer, ticket printer and card reader
at ticket office and loads ticketing programs.
< Figure 5-8 Bus Ticket Sales System >
◦ Bus terminals in Indonesia sell bus tickets to passengers using the terminal as
ticket counters in designated spaces by destination and bus company, but the
ticket office does not have a computerized ticketing system, and most
terminals do not have communication network at ticket offices.
◉ Indonesian Bus Terminal Ticket Office
Image of Rambutan Terminal Ticket Office
< Figure 5-9 Indonesian Terminal Ticket Counter Ⅰ >
image of merak and rawamangun terminal ticket office

< Figure 5-10 Indonesian Terminal Ticket Counter II >
▪ Indonesia's BUS terminal currently sells users a ticket with a pre-printed bus fare or
fills out the destination and boarding fee directly on the printed bus ticket or stamp
them due to the absence of a computerized ticket ticketing system
< Figure 5-11 Images of BUS Ticket in Indonesia * Souce Naver image >
◦ express buses and intercity bus terminals in korea have integrated ticket
ticketing systems, and most of them are equipped with ticket office ticketing
systems, unmanned ticketing systems, online booking systems, and bus service
information guidance systems. Bus tickets are sold to passengers using the
terminals with various functions such as round-trip ticket, seat ticketing, and
mobile ticket issuance.
◉ An express/intercity bus ticket office in Korea
Gangnam Express Bus Terminal, east-Seoul Bus Terminal

< Figure 5-12 Korean Bus Terminal Ticket Office Photo Ⅰ>
Chungju Foreign Bus Terminal, Dongdaegu Express Bus Terminal
< Figure 5-13 Korean Bus Terminal Ticket Office Photo II >
▪ All of Korea's express and inter-city BUS terminals have a computerized ticketing
system, so users check their destinations and BUS fares on the Internet and
terminals, and receive BUS Ticket with data imprinted on, and board BUS.
< Figure 5-14 Korean Express, intercity Bus Ticket Paper >
◦ Ticket office ticketing system consists of card reader that can send payment
information of credit/check card, ticket printer that can print out bus ticket and
what is on ticketing program, and blank bus tickets and sells tickets to
customers
< Figure 5-15 Ticket system at ticket office ticketing system Flow chart >
< Figure 5-16 Computerized Ticket Ticketing in Indonesia Image >
a. Necessity of introduction
◦ Ticket office ticketing system is a system that sells computerized bus tickets to
customers who want to purchase bus tickets at ticket counters in the terminal
ticketing system in real time, and shares sold data with unmanned ticketing
system and online reservation system, which is the most important function
among all systems, and also allows direct purchases bus tickets at the
terminal.
< Figure 5-17 Data impormation ticket system at ticket office Flow chart >
2.2.2 Ticketing Program
◦ The ticket ticketing program gives priority to the function of listening to

destinations and number of persons quickly and accurately and printing bus
tickets and delivering them to customers at the busiest ticket booth window in
the terminal, and sending the data that has been issued to the internet data
center.
◦ Ticket ticketing programs are designed with UI and UX to give priority to the
user so that the user who sells the bus ticket at the ticket office can
conveniently and accurately enter the destination of the passengers, and the
user must design the ticket so that the destination, number of people, and
payment of the bus ticket can be confirmed and printed with least input and
choice in the ticket ticketing program.
◉ Cash and card payment in ticketing program flow chart

< Table 5-12 Cash Payment ticketing in Ticket ticketing program flow chart >
Payment in cash by means of payment -> request for a ticket -> issue a receipt -> print a ticket
(issued)
contents
- If the user chooses cash, check cash-related equipment and request issuance to the server.
- Return cash in case of failure to issue a ticket on the server and process ticket printing in case of success.
ticket
office
internet
data
center
< Table 5-13 Card Payment ticketing in Ticket ticketing program flow chart >
payment in card by menas of payment -> Card reading and signing -> Request issuance -> Process
card approval -> Print ticket (issued)
conten - If the user selects a card, they will receive the card read input via MSR and request a ticket to the
t server (signing is optional)
- Send the card approval information from the server to the financial company or card company, obtain
approval, and print the ticket.
ticket
office
internet
data
center
financial
compan
y, card
compan
◉ Ticket Booking in Ticket ticketing Program Flow chart

< Table 5-14 Ticket Booking in Ticket ticketing Program Flow chart >
√ For 1 reservation
: Select reservation ticketing -> Check reservation details -> Request for reservation ticketing -> Receive
ticket information and print ticket)
√ For one or more reservations

content : Select reservation ticket -> Check reservation details -> Select reservation details -> Request for
reservation ticket -> Receive ticket information and print ticket -> Print ticket
- After entering the credit card of the reserved ticket by hand, entering the mobile phone number, or
reading the card through MSR, if it is one reservation request ticket and if it is over two tickets request
ticket after selecting reservation details.
ticket
office
internet
data
center
◦ The Indonesian ticket ticketing program used at the terminal's ticket office is
used by Indonesian people, so because of the nature of the program, a variety
of colors and complex screen configurations are required to display a lot of
information on a single screen to quickly issue a ticket, so UX needs to be
constructed and developed in consideration of Indonesia's cultural and historical
consciousness.
◉ Precautions for the Development of Ticket ticketing Programs

< Table 5-15 Precautions for the Development of Ticket ticketing Programs >
sortation contents
1. Develop in consideration of the cultural/historical consciousness of the people working at the

ticket office in Indonesia (excluding the color, shape, location, etc. avoided through pre-
listening)
2. Development through training level and IT device experience of employees working at ticket
point of offices in Indonesia (Adjust UI composition and text/image size through pre-listening)
notes
3. Development of payment methods (cash, card payment, etc.) used by passengers visiting
Indonesian ticket offices
※ Develop the BUS Ticket to be issued by reflecting the most preferred payment method (cash)
of Indonesian people.
◦ The ticket ticketing program synchronizes the operation information, fares, and
seating information of the bus with the internet data center of the integrated
ticket ticketing system in real time so that the program is stable on its own and
traffic is minimized, so both code and tool developing based on the latest
operating system (OS) should be standardized and the data base should be
realized with a unit table for each function organized to improve processing
speed.
◉ Basic Specifications for Ticketing Programs

< Table 5-16 Basic Specifications for Ticketing Programs >
sortation contents
- Development and user-specific configuration functions based on the latest operating system
(OS)
standard - Consideration of input convenience as much as possible through standardization, coding, etc.
points - Built to be flexible for future application of system functions
- Construct and implement optimal DB design for faster processing
- UI composition for user convenience and quick ticketing process
deployment Front-end : Vue. js, Html

language Back-end : Proc , C#
system
TCP / IP
communica
Restful API communication
tion
◦ The ticketing program should be developed to enable various ticketing and

security functions on its own, as the most basic data in the integrated ticketing
system, such as bus ticket sales, is generated in real time and shared with other
systems.
◉ Major Features of the Ticketing Program

< Table 5-17 Major Features of the Ticketing Program >
sortation conents sortation contents

1. Login (ID, PW)

2. Initial screen by Ticket Issuing
Function 1. Check ticket status and reissue ticket
3. viewing route fare information 2. Cancellation and refund of tickets
Progra
4. Selecting a route 3. Detailed ticket information inquiry
progra m
5. Selecting and Buying Tickets 4. Cancellation of reservation
m inquiry
6. SELECTING seats 5. Check the reservation status
ticketin and
7. ticketing via Cash 6. Registering the refund record for
g other
8. ticketing via Card unmanned ticket machine
function functio
9. Internet, Mobile reservation ticketing 7. office Closure
ns
10. Round-trip ticket ticketing 8. Ticket Exchange
11. Designated tickets and ticketing for
multiple destinations
12. Discounts and free tickets
< Table 5-18 Screen by function of Indonesian Ticket ticketing Program >
Login Screen Main Ticketing Screen Card Payment Screen
Reservation Ticketing Screen Ticket Refund Screen Ticket Closing Screen
◦ The ticket office window actually sells bus tickets, and financial transactions
such as cash or card payments and window closures are also carried out, so
each ticket office worker develops an ID and password for each user's rights to
accurately identify the history of bus ticket sales and the number of hours he or
she has worked at the ticket office so that users can enter the ticket program
when accessing it.

◉ Counter closing in Ticket ticketing program flow chart

< Table 5-19 Counter closing in Ticket ticketing program flow chart >
Administrator log-in -> Select office closing -> Request office closing to server -> close Management
screen
content
- Handle window closures through the office closing menu on the Admin screen
- Automatically request office closing when changing the date while the program is running
ticket
office
internet
data
center
◦ The ticketing system shall be designed to ensure, with the unmanned ticketing
system and the Internet and mobile reservation system in real time, that the
data is always synchronized with the internet data center of the integrated
ticketing system so that the tickets are not sold in duplicate or in excess of the
number of buses.
< Figure 5-18 Real-time Seat linkage for each section Diagram >
◉ Bus Routes and interval Information search in Ticket ticketing Program Flow chart
< Table 5-20 Bus Routes and interval Information search in Ticket ticketing Program Flow chart >
Select destination-> allocation inquiry->Type of ticket/ticket count ->selection of seats->selection of

means of payment (credit card, cash)
- One-day ticket and reservation ticket should be selected. Select departure date for reservation
content ticketing
- Send departure date, destination, and destination information when checking the allocation, print
the allocation information on the screen, select the ticket type, amount, and seat number, and
select the payment method.
ticket
office
internet
data
center
◦ allow terminal users to conveniently purchase BUS Tickets using various

means of payment such as cash or card, support the purchase of BUS Ticket
through discount policy for the elderly, children and men of merit, and
implement the program so that the ticket sold can be canceled or refunded if the
user wants.
Discount Discount Discount

Pay cash or card BUS Ticket
Elderly Men of national merit Clildren and men
< Figure 5-19 Discount Screen and Features of Ticketing Program >
a. Ticketing Computer
◦ Pc with basic operating system (OS) installed and equipped with a ticket
program for bus ticket sales to support ticket issuance by connecting Moniter,
Keyboard, and Mouse.
< Figure 5-20 Ticketing Computer >
◉ Criteria for Ticketing Computers

< Table 5-21 Criteria for Ticketing Computers >
sortaion spec condition of selection
Easier display and increase visual asepct

monitor 24-inch flat panel wide lcd moniter
of the ticketing program
Intel core i5(2.9Ghz) / ddr4 8GB / Support for fast issuance and inquiry of
computer body
500GB ticketing programs
operating
Window 10 / mac OS Catalina globally convenient operating system
system (OS)
keyboard PS/2, usb type indonesian keyboard keyboard that supports shortcuts, etc.
mouse Usb type optical mouse a durable mouse
◦ The ticketing computer is wired to the bus ticket printer, card reader, and
RS232 or RS485 serial communication. When the user requests the bus ticket
through the ticketing program, it works in conjunction with the relevant devices.
< Figure 5-21 Ticketing Computer + Ticket Printer + Card terminal machine >
b. ticketing printer
◦ The ticket printer receives the data requested by the ticketing program while
communicating with the ticketing computer by RS232 serial method and prints
information such as the destination, bus fare, number of passengers, and
payment method of the bus requested to the customer in accordance with the
format specified on the bus ticket paper inserted in the printer.
< Figure 5-22 Ticketing Printer Operation flow Chart >

◉ Criteria for Ticket Printers

< Table 5-22 Criteria for Ticket Printers >
sortation spec condition of selection product image
printing  prevent smudging of

Direch Thermal Line Printing
method printed letters
 prevent congestion a t
output speed Up to 5 ips (127mm/s) ticket offices with quick
issuance
size and
214 310 x195
material
 durability and portability
power 100-240V AC, 50/60Hz
 able to read with naked

eye
screen LCD LCD 7inches and above
 able to check the status fo
the printer device
 can have stable

communicatio Usb 2.0, rs232(Option)
communication with each
n method Parallel, Lan(100base)
other
◉ Specifications for Ticket Printers by Transportation Sector in Korea

< Table 5-23 Specifications for Ticket Printers by Transportation Sector in Korea >
sortation spec product image
Bixolon SLP-DL410
express bus
Up to 5ips / 127mm / support fan folder paper
Bixolon SLP-DL410
intercity bus
Up to 5ips / 127mm / suppor fan folder paper
Toshiba V-FV4D
rain
152mm/s / 203dpi / 200mm
EPSON TM-L500A
airport
150mm/sec / / up to 184.2mm
shipping/cruise Bixolon SLP-D400

ship Up to 7 ips / 203dpi / up to 108mm
c. Card reader
◦ Card reader is a device that communicates with ticketing computer by wire

through RS232 serial method and supports users to purchase bus tickets
conveniently by selecting various payment methods, receiving information such
as credit cards or check cards, sending approval request data to additional
network operators, banks, and credit card companies, and receiving approval
data again to the ticketing program.
< Figure 5-23 Card reader Data Transmission Flow chart >
◉ Criteria for Ticketing with Card Readers

< Table 5-24 Criteria for Ticketing with Card Readers >
sortation spec condition of selection product image
reading method Magnetic, IC EMV chip global case condition
ticket office congestion

transmission speed 2 sec
prevention
extend durability and ease

size and material 67.7mm x 130mm x 58.2m
storage
KTC security certification, security sertification for cards and

security certification
EMV certification payment modules
communication reliable intercommunication

USB, Serial RS232
method capable
◉ Specifications of Card Readers by Transportation Sector in Kore

< Table 5-25 Specifications of Card Readers by Transportation Sector in Korea >
sortation spec product image
model name: MR-1000

express bus
Magnetic, RFID, IC EMV chip
model name : TDR-R210RKD

intercity bus
M+IC Card type
model name : Hcc100

train
Magnetic, IC EMV chip
model name : NR-2000

airport
Magnetic Card Reader & IC Card Reader
model name: ZR-4000

shipping/cruise
MSR (ISO7811 Support Track 2)
ship
IC (ISO 7816 EMV level 1/2 approved)
◦ card readers should be requested or certified by banks or credit card

companies and VAN that issued cards in Indonesia. Basically, card readers
must be global certified readers such as VISA, Master, UnionPay, etc. . For
enhanced security, a combined device that can be recognized by IC Chip is
selected.
< Figure 5-24 Global Card Brand (VISA, Master, Unionpay) >
d. BUS Ticket Paper
◦ The bus ticket shall be displayed in detail so that passengers, bus drivers, and
terminal managers can visually check boarding information such as destination,
boarding time, departure time, personnel, and fare. If the user purchased the
bus ticket using payment methods such as credit cards, the details of the card
information, approval number, and merchant number are to be printed in detail,
so the terminal ticket office staff and terminal manager can use for the
cancellation of BUS Ticket in the future.
< Figure 5-25 BUS Ticket use Flow chart >

◦ Considering the hot weather and temperature in Indonesia, BUS Ticket should
be printed in a laser method that does not erase the letters even if it is humid or
rainy, and more than half of the ticket can be cut easily; one is owned by the
user and one is stored for the bus driver to settle the ticket or check the
passengers.
< Figure 5-26 BUS Ticket Specification and Image >
◉ Bus Ticket Specifications and Conditions

< Table 5-26 Bus Ticket Specifications and Conditions >
sortation spec condition of selection
 The ticket be cut and one ticket

standard over 18cm is stored by the user and one
spec bus driver.
weight over 180g of normal paper  Prevent wrinkles and tears
boarding time, departure time, exit, personnel,  Providing information to users,

borading
passenger information bus drivers, and terminal
managers
Payment amount, discount rate, payment
fare  Cancellation or refund is
method
required
archive
d  Use as user receipt
informa Ticket number, merchant number, ticketing  Using the manager's settlement
tion receipt time, card payment approval number, card data
type, etc.  Cancellation or refund is
required
 Prevent duplicate ticket

number Unique serial number by BUS Ticket
issuance
e. Install ticket system at ticket office ticketing system
◦ In order to install and operate a ticket office ticketing system in a terminal, various
stages of work shall be carried out from the preliminary investigation of the terminal,
and environmental survey information, routes, fares, and dispatch information of the
terminal shall be identified, collected, and registered in the internet data Center of the
Integrated Ticketing System.
< Table 5-27 Compositional ordering and Installation of Ticket Office Ticketing System >
Compositional ordering and installation of ticket office ticketing system
8. Terminal Management System Installation and

1. survey of terminal environmental information
Network Setup
2. electrical/telecommunication infrastructure in the

9. Terminal Management Program Functional Test
terminal
3. Survey of terminal basic data (basic information,

10. Inspection and modification of route information, fare
operation information, route information, fare
information, and allocation information
information, allocation information)
4. Inspect Communication Network Equipment (VPN, 11. ticketing system and terminal management system
etc.) Components user and operator training
5. Inspection of ticketing system components (PC, 12. Installation of ticket office ticketing programs and
etc.) functional testing (TEST MODE)
6. Inspect system components (PCs, etc.) for 13. Training ticket office ticketing program users and
administrators operators
7. Installing network equipment and opening up the 14. The opening and operation of the system for each
network ticket agent (REAL MODE)
◉ Pre-preparation of Ticketing System Installation Flow chart

< Figure 5-27 Pre-preparation of Ticketing System Installation Flow chart >
f. How to install ticket office ticketing system step by step
◉ Terminal Environmental Information Survey
◦ In order to investigate the range of Internet communication and the location of

electricity use in the terminal where the ticket office ticketing system is installed
and to form the terminal's electrical and telecommunication network, the range
of construction, installation equipment, and communication security network
components for the establishment of the internal use environment are finalized.
◦ When investigating the environment information of a terminal, the number of

ticket offices, the average number of passengers per day, and the size of the
terminal are identified, along with the electrical and telecommunication
environment of the terminal, and the hardware (HW) and consumables are set
up to install the terminal ticket system.
< Table 5-28 Components settings of ticket office ticketing system >
Investigation of ticketing system components
1. PC for ticket window installation 6. Criteria for Terminal Managers

: Provided by the number of counters - administrator PC: 1
2. 24" LCD monitor for ticket office installation - Administrator Monitor (24" Wide LCD): 1
: Provide by the number of office - Report Printer (A3 Laser ) : 1
3. Ticketing printer for ticket office installation 7. Ticket paper
: provided by the Number of offices + 1 8. Virtual Private Security Network (VPN) Equipment
4. Sign pad for ticket window installation (optional)
: provided by the Number of windows + 1 9. L2 Switch Hub (optional)
5. Card reader for ticket window installation 10. Network Storage Equipment RACK (optional)
: provided by the Number of windows + 1 11. Uninterruptible power supply (optional)
◉ Conducting electrical/Telecommunication Network Construction
◦ In order to install various systems, such as ticket office ticketing system, inside
the terminal and operate them stably, electricity and telecommunication facilities
should be increased if insufficient based on the pre-completed environmental
survey data, and electricity and telecommunication networks should be supplied
to the space where they use the system and equipment through additional
extension work to the space where installation is required.
◦ Cable construction is carried out smoothly from the distribution board of the
EPS room inside the terminal to the location where the system is installed, and
communication equipment for ticket issuance is installed in the TPS room in
charge of supplying the communication network inside the terminal, and
communication cables (LANs) are placed where Internet communication is
required.
◉ Location of Electrical and Telecommunication Construction in Terminal

< Figure 5-28 Location of Electrical and Telecommunication Construction in Terminal >
◉ Electrical and Telecommunications Construction Details

< Table 5-29 Electrical and Telecommunications Construction Details >
item construction reasons for construction

target system
details
ticket office ticketing telecommunications,

ticketing program
system electricity BUS Ticket Issue by
Unmanned Issuing unmanned ticketing telecommunications, Communicating with IDC Center
System machine electricity
Voice broadcast in conjunction with

Voice Guidance System speaker electricity
terminal management program
Information on operation in
Operational Information
an electric sign electricity conjunction with Terminal
guidance System
Management Program
Communication with IDC Center to

Terminal Management management telecommunications,
inquire settlement history and
Office program electricity
register routes
◉ Requirements for electrical facilities in terminals

◦ Electricity in a terminal should be supplied or maintained at a constant voltage
to ensure that each system can operate reliably so that it does not affect the
system, and the total amount of electricity supplied in the terminal has enough
electricity to cover all of the operating capacity (KW) of each system device.
< Table 5-30 Standard Voltages, standard Frequencies and Tolerances in Korea >
Sortation Standard Standard
110V 110V ± 6V
Voltage
220V 220V ± 13V
380V 380 V ± 38V

Frequency
60Hz 60 Hz ± 0.2V
◦ Each system device installed in the terminal shall be constructed, operated,

and managed by dividing into low/high pressure, etc. by the characteristics of
the hardware (HW).
< Table 5-31 Electrical Classification by Voltage size in Korea >
Sortation Domestic(currently) Domestic(revised) - 2021. 01
DC 750V or below DC 1500V or below

low pressure
AC 600V or below AC 1000V or below
DC over 750V and below 7000V DC over 1500V and below 7000V
high pressure
AC over 600V and below 7000V AC over 1000V and below 7000V
special high pressure above 7000V above 7000V
< Table 5-32 Standard for Classification of electricity by Domestic Characteristics >
Linkage Applied Power Linked facility capacity

Electrical method
classification Generation Facility
low pressure power single-phase two

Less than 100 KW in principle
distribution line wire 220V
special high general Less than Three Phase Four

pressure solar power generation, distribution line 3,000KW in wire 22.9 kV
distribution line fuel cell power principle
special high dedicated Less than
generation, wind power
pressure power line 20,000 KW in
generation
distribution line principle three phase four
extra special high 20,000KW or wire 154KV
a transmission
pressure more in
line
transmission line principle
◉ Requirements for telecommunication facilities in terminals

◦ Each terminal where an integrated ticket ticketing system is installed has a

virtual private network (VPN) connected to the internet data center in order to
ensure network security and stability, and the L2 switch is installed to secure
the stability of data transmission, and the information needed by each system is
communicated via TCP/IP.
< Figure 5-29 Configuration Map of the Terminal Internal Communications Network ＞
＜ Table 5-33 Establishment of Communication Network Environment ＞
◈ Reasons of Buildng a Communication Network Environment ◈
① Not installed and degraded communication network in Indonesian terminal
⇒ The communication network performance required for the ticketing system in the terminal has not been
verified, and the terminal is a poor place in the out-of-town area where the internet environment is not
installed
② Indonesian terminal has no previous experience in ticket ticketing system
⇒ The performance of the communication network satisfying the ticketing system in the terminal has not
been verified
③ Stable operation of system by sector such as unmanned issuing machines in terminals is required
⇒ In addition to ticket ticketing system, stable operation of various systems such as unmanned ticketing
machines, voice broadcasting information, and bus information guidance is required
④ Issuing machines or billboards that are expected to be additionally installed in terminals in the future
⇒ Need a separate communication network environment due to increased use of communication network
due to the installation of additional ticketing machines due to the increase in the number of users and the
introduction of advanced systems.
◦ In order to establish a terminal communication network, environmental surveys

should be conducted through communication experts or system operators, and
necessary equipment should be installed in the terminal by adjusting the
network construction details and schedule necessary for the ticketing system,
and the actual construction should be carried out to supply the communication
network where each system device is needed.
＜ Figure 5-30 Process of establishing a Communication Network Environment ＞
< Table 5-34 Terminal Communication Environment Survey and Internal Construction Considerations ＞
Terminal Communication Environment Survey and Internal Construction Considerations
The type of Internet lines used or available in the terminal and the company (if no lines are
available, the Internet lines that can be installed in that terminal)
Number of network ports to be installed in the terminal
Number of ticket offices where ticket ticketing systems should be installed in terminals
Number and capacity of additional systems which will be installed inside the terminal
Check the integrity of power in the terminal and the presence of network rack floor space
◉ In the event of construction of a terminal entry communication line
◦ Based on the terminal network environment survey report, a virtual editorial

network is formed and the construction of communication line facilities is carried
out under the supervision of a local company through consultation with a local
telecommunication company in Indonesia.
◉ Terminal Basic Data Survey
◦ In order to establish an integrated ticket ticketing system for a terminal, it is

necessary to create new data for the internet data center by organizing basic
information and operation information for the terminal required for ticket
issuance, so the data center operator investigates basic information for the
terminal required for the ticketing system, route information for the terminal in
operation, bus fare, etc. and uses it for ticket ticketing systems, etc.
＜ Table 5-35 Basic Data about Terminals ＞
Sortation contens
Terminal Basic Terminal name, address, phone number, ticket office contact information and
Information number, administrator information
Terminal Operations Business license information, credit card merchant information, deposit
Basic Information passbook information
BUS route information Route information and amount by bus company operating terminal
BUS fare information Bus fare information by destination on terminal bus routes
Route allocation Arrangement information and gate information by bus route operating in the
information terminal
◉ Communications Network Equipment Components Inspection
◦ The integrated ticket ticketing system operation center prepares communication

network equipment based on basic information investigated for terminals in
advance, and sets up equipment according to terminal environment along with
TEST inspection of prior equipment before constructing Virtual Private Network
(VPN).
＜ Table 5-36 H/W Equipment Items for Communications Network Components ＞

Component Equipment Inspection Item
Virtual Private Network (VPN) Components

Switch (L2 Switch), Hub
Uninterruptible Power Source (UPS)
- Optional if required-
Rack for loading equipment
- Option if required -
◉ Inspection of ticketing system equipment components
◦ The ticketing system at the terminal is installed at the terminal by conducting

performance tests and functional TESTs before installing at the terminal, as the
ticketing system is most frequently used to sell bus tickets to passengers and
the number of equipment installed at the ticket office accounts for the majority of
equipment installed at the ticket office.
＜ Table 5-37 H/W Equipment item for Ticket ticketing System ＞
Ticketing computer for each window at the box

office
24" LCD monitor by ticket office window
Ticket printer for ticket window ticketing
Card reader for ticket window installation
BUS Ticket 용지BUS Ticket Paper
◉ Inspect System Components for Administrators
◦ Terminal management system devices are installed in the terminal by

conducting performance inspection and functional test of each device in
advance before installing them.
< Table 5-38 H/W Equipment Item for Terminal Management System ＞
Terminal Manager Computer

24" LCD monitor for Terminal Manager
A3 Laser Printer for printing Reports
◉ Installing network equipment and opening up the network
◦ After the communication equipment is installed in the terminal, connect the

WAN side port of the Internet line communication equipment and Virtual Private
Network (VPN) component, connect the LAN side port to the delivered switch
hub, complete the opening operation of the virtual private security network, and
connect the virtual private network (VPN) component with the L2 switch hub
(HUB), connect it to the last port of the switch hub.
＜ Table 5-39 Ticket office PC Installation ＞
Install ticket office ticketing PC
Connect the line to the PC used in each ticketing window from

port 1 of the switch hub in order of window number, and
connect the line to the administrator PC to port 1 of the switch
hub, that is, the line connected to the virtual private network
(VPN) equipment, one lower number than the port connected to
it.
◉ Virtual Private Security Test to Open a Network

◦ After the normal boot of all network equipment, the test equipment is connected
to the L2 Switch Hub to turn on the test equipment and complete the operating
system (OS) boot. After setting the TCP/IP setting of the network card of the
test equipment connected to the switch hub to the test client IP, the test PC
normally connects to the virtual security network (VPN) TEST server at the
internet data center (IDC).
＜ Figure 5-31 Virtual Private Network(VPN) Opening Ttest ＞
◉ Install ticket ticketing system and terminal management system and set up network
◦ Connect the ticketing system and components of the terminal management

system to the PC body for real-time communication by connecting the
"keyboard, mouse, monitor, ticket printer, card reader, laser printer, network
cable" to each device, installing drivers for the operating system (OS) and
devices on the PC, and entering IP and DNS information allocated for the
internet data center and the terminal administrator.
＜ Figure 5-32 Ticket and Terminal Management System installation and network Setup ＞
◉ Program Function Test for Managers
◦ Once the terminal management PC is set up, the terminal management system
is accessed through the WEB browser of the terminal administrator PC and the
user enters the ID and password assigned to each user to check the terminal's
ticket status and history through the main screen of the administrator program.
＜ Figure 5-33 Website Login and Closing Screen for Terminal ticket Management System ＞
◉ Inspect and amend Terminal Foundation Materials
◦ In order to establish a ticketing system in a terminal, it is essential to re-verify

whether the basic data and route data of the terminal stored in the internet data
center DB through an environmental survey match the actual terminal's basic

information and operation information. If the terminal's basic operational
information is changed between the time of the initial environmental survey and
the time when the ticketing service is opened, the basic data that is essential for
each system is generated.
< Check route data >
The route operation information entered by the internet data Center (IDC) in advance is
checked if it matches the actual route information operated by the terminal and bus
company. If there is anything else, correction is required.
< Check fare information >
According to the route operation information entered by the internet data Center
(IDC), it is required to check if it matches the fare information of the route in
progress, and if there is anything else to be corrected.
< Check allocation information >
The allocation information entered by the internet data Center (IDC) in advance must
be checked to see if the allocation information of the bus leaving and arriving on the
actual terminal and corrected if any other information is found.
< Figure 5-34 Registration modification screen for Terminal ticket Management System ＞
◉ Terminal Management System User Training
◦ For information about system training, there is no data related to the terminal in
the beginning, so access the "System for Testing" to focus on how to use the
user functions, but provide detailed explanations of the major functions provided
on the relevant menu screen.
< Table 5-40 User Training for Management System >
content
item
Operation
manageme Route management, route history inquiry, allocation management, allocation history inquiry, allocation
nt inquiry by route, seat management by ship, etc.
Fare
manageme
Fare management by route, check the history of fare change, and refund fare management
nt
Ticket
manageme Refund information inquiry, cash receipt issuance history inquiry, emergency ticket issuance
nt inquiry, ticket inquiry, credit card information inquiry
Status
inquiry Total ticket sales status, cash receipt issuance status, and ticket sales status by route
Settlement
Various ticketing reports (by bus company, route, distribution, grade, etc.); refund details,
report
reissuance statement, payment settlement by bus company (cash/card)
Closing
Closing management by window, deposit table by window, total ticket count table, aggregate
aggregate
table by ticket agent, aggregate table by window
In case of
How to operate the Emergency Issuing Program, Recovery Method, Emergency Contact
emergency
Delivery Method, etc.
◦ After the installation and configuration of the terminal manager system is

completed, the terminal manager is instructed on how to use the functions of
each screen in the menu, such as Operation Management, Fare Management,
Ticket Management, Emergency Issue Management, Status inquiry, Closing
Aggregation, Reports, and Operation Information Management, etc., and how to

print the report.
◦ In addition, simple fault diagnosis and hardware (H/W) inspection methods of

ticket office ticketing system are also trained for stable maintenance
organization, and emergency contact network configuration and emergency
handling methods for handling emergency situations caused by failures, etc.
< Figure 5-35 Terminal emergency handling and emergency contact Network Operation Flow chart >
◉ Installation of ticket office ticketing program and functional test (TEST MODE)
Install ticket ticketing program (including emergency ticketing program)
In order to install the ticket office ticketing program, the network and configuration of
the computer must be completed and the program must be installed in advance. For
convenient installation, CD or USB is inserted to package the ticket ticketing program
so that it can be installed automatically to support users and administrators who are
not familiar with the computer operating system.
< Figure 5-36 Ticketing Program Installation >
◦ In order to support the installation of ticket ticketing programs at a long distance,

such as the operation center, remote control programs are installed on the
computer of the ticket office to support the installation of the ticket office
remotely, and the operator supports the installation of the ticket office's
computer, and in the event of a maintenance situation in the future, real-time
access is provided to handle the work.
Ticketing program Ticketing program Remote control program
< Figure 5-37 Ticket Office Installer Package Items >
◦ Before the ticketing program function test, the bus ticket ticketing program's
bus ticket printer shall be loaded with ticket paper, and the function test of each
unit shall be carried out to ensure that the functions of each program operate
normally, and when the ticket is loaded for the first time, the initial unique
number of the ticket in the waiting condition of the bus ticket printing shall be
loaded so that it can be printed from the beginning of the lower number.
< Table 5-41 Major Functional Test Items for ticket ticketing program >
Order of
Image Content
examination
Terminal management program generates user ID

① login function test and password for each user (Guest) and log in with
the user's ID to manage the connection history.
Request ticket ticketing screen and print bus ticket

② Operation test of ticket
by route, type of ticket, payment method, etc.
ticketing program
several times
Read cards such as credit cards and check cards

to the card reader to check whether card company
③ Card Payment Test information, card number, and rate information are
uploaded and if payment approval information can
be downloaded through the credit card company.
Opening the ticket cancellation and refund screen,

④ Ticket cancellation and canceling and refunding the issued BUS ticket,
refund test confirming that seats on the route have been
newly created and refunded.
Reissue the BUS ticket sold to the user to test that

⑤ Re-issuance test of a it is printed again, check the reissue mark on the
ticket reissuance ticket and check the number of reissuance tickets
on the settlement/account.
The daily closing of each ticket office is processed

⑥ ticket office closing test to confirm that the daily sales details, users, and
windows are closed in settlement/accounting.
◉ Ticket Office ticketing program user and operator training
◦ The education of ticket ticketing programs used at ticket offices is the most
important education that requires continuous training until the user is skilled in
order to quickly and accurately issue and deliver BUS tickets to the passengers
who want to purchase them. Depending on the user's level of education, it can
alleviate the congestion of ticket office users.
< Figure 5-38 Ticket Office Ticketing Program user and operator Training >
◦ As there is no data related to the terminal at first, the system should be

connected to the test system to focus on how to use user functions, and at the
same time the main functions provided on the menu screen should be explained
in detail.
< Table 5-42 User training for Ticket ticketing system >
Item Content
Ticket How to manage print paper, how to load print paper, how to remove paper jams, how to replace printer
printer cartridges, etc.
Login User-specific ID, password, login/logout method, and personal connection history management method
Choice ticketing methods such as destination, boarding time, number of passengers, payment
Ticket ticketing
method, discount rate and card payment method, reservation, reissuance of ticket, etc.
Cancellation/re
BUS ticket cancellation method, refund method, penalty application method, etc.
fund
Subscriber
Check Internet and mobile subscribers
managemnet
Closing Checking the daily BUS ticket sales status, closing method of card/cash sales amount on the same
aggregation day, etc.
In case of How to operate the emergency issuance program ⦁ Recovery method, and how to deal with user
emergency complaints
◉ Opening and operation of ticket office ticketing system by user (REAL MODE)
◦ Once the ticket office ticketing system is installed and training is completed, the
terminal manager continuously checks whether each user of the ticket office is
performing the tasks normally according to each situation, allows the user to use
the program by himself, supports it until he or she is skilled, and the operation
center customizes the functions and checks of the ticket office ticketing program
and pays them to the user.
< Table 5-43 Opening and operating systems by ticket office users >
2.2.3 Unmanned Ticketing System
◦ Unmanned ticketing system communicates with the internet data Center (IDC)
via TCP/IP in real time to synchronize with the terminal ticket office ticketing
system, internet and mobile reservation system in real time, and sells bus
tickets at the destination requested by the user while sharing the operation
information and seat information of the same bus.
< Figure 5-39 Unmanned Ticketing System Flow chart >
◦ Passengers can use Unmanned ticket machines installed in the terminal and
use "credit cards" or "check cards" instead of visiting the ticket office of the
terminal to purchase the bus ticket.
◦ In addition, if a user who booked a bus ticket on the Internet or mobile visits the
terminal and enters the ticket machine with the ticket number of the ticket holder
or the mobile phone number of the user who reserved the ticket in advance, the
unmanned ticket machine communicates with the ticketing server of the internet
data Center (IDC) and issues the ticket from the ticket machine.
< Figure 5-40 Unmanned Ticketing System ticketing Method >
☑ How to purchase a bus ticket using an unmanned ticket machine
• Payment by credit card : ① Select destination → ② Select seats (persons) → ③ Payment by card and
issuance of tickets
• Reservation ticket : ① Select ticketing ticket for the subscriber → ② Enter reservation number → ③ ticket
issued
a. Requirements and specs for unmanned ticket machines
◦ Unmanned ticket machines are classified as indoor devices installed in terminals,

but due to the characteristics of terminals and open and operated with exterior
space, they must be manufactured with durable materials and products that are
identical to the specifications installed for outdoor use.
◦ In addition to the purpose of selling bus tickets, unmanned ticket machines also
provide information system for users visiting the terminal to reserve bus tickets or
provide bus operation information of the terminal, so that users can easily access
information with a single view, and organize a user-side UX to purchase or issue
tickets conveniently and accurately by entering the user-friendly and accurate
information.
◦ Unmanned ticket machines should be developed to provide multi-lingual support,

such as English, in order to facilitate the use of ticketing by passengers who want
to use buses in various places with a large floating population in addition to

terminals, or for foreigners visiting Indonesia and foreigners residing there.
< Table 5-44 Requirements and specifications for an Unmanned Ticket Machine >
Sortation Content
1. Display of bus operation information, such as bus hours / bus routes

2. Display of remaining seats on the bus by destination
function
3. Card Payment and Issuing Bus Ticket
4. Internet, mobile reservation Bus Ticket ticketing
5. power supply: DC24V/4A (AC100V to 220V,96W)

6. Communication method: Federal, serial, and USB communication method
7. Screen specification: 24" LED backlight capacitive multi-touch or higher
spec 8. component: PC + front monitor + card reader + ticket printer
9. Size of issuing machine (1700mm x 800mm x 640mm)
10. material: Stainless and PVC
11. Other: Global language support
b. Reasons for the Introduction of Unmanned ticket machine

< Table 5-45 Reasons for the Introduction of Unmanned ticket machine >
Sortation Content
1. Prevent congestion at the terminal ticket office

manager aspect
2. dispersion effect of BUS Ticket users
3. Securing minimum movement lines by using various ticket offices in the terminal
passenger aspect 4. Creating safety (corona, etc.) satisfaction by purchasing untact bus tickets
5. Maximize satisfaction with using public transportation
c. Advantages and Extensions of Unmanned ticket machine
◦ Because unmanned ticket machines communicate with integrated ticket

ticketing system in real time to share route and seat information on buses, they
can be freely installed at airports, railways, and transit areas where users who
choose other means of transportation are gathered in order to use shopping

malls or long-distance BUSs that are crowded with Indonesian people or have a
large flow of population.
< Figure 5-41 Expansion/Operation of unmanned Ticket Machines Image >
2.2.4 Online Reservation System
a. Internet Reservation System
◦ In various places where users can use the Internet in advance, they can
conveniently reserve bus tickets through various payment methods using the
browser of "Explorer, Chrome", and terminal bus companies can efficiently
establish bus dispatch plans through the reservation status in advance, and
passengers can secure bus tickets in a stable manner.
◦ The Internet reservation system creates a separate web-Site to reserve bus

tickets, provides bus operation information for each terminal, and at the same
time applies cash purchase methods through cash transfers and credit card and
card payment software modules through check cards.
◦ In order to help users purchase tickets accurately and quickly, the Internet
reservation website is developed to purchase tickets with simple and concise
selection by organizing user-side UI and UX.
< Figure 5-42 Screenplay of Indonesian Internet Reservation System >
b. Requirements for the Internet Reservation System

< Table 5-46 Requirements for the Internet Reservation System >
Sortation Content
▪ Display bus operation information such as bus hours / bus routes

▪ Check bus ticket holders and remaining seats by destination
Manager aspect ▪ Compatible with various WEB browser OS
▪ Additional functions such as checking subscribers by implementing ‘My Page’
▪ Cancellation/refund processing function of the ticket reserved
▪ Reservation BUS Ticket History Inquiry and Ticket Image Function

▪ Check BUS route information and fares
▪ Reservation functions that can designate destinations, people, discounts, and seats
Passenger aspect ▪ Support various payment methods (such as cash transfers, card payments, etc.)
▪ BUS Ticket Cancellation and Refundo
▪ Multi-lingual support function
▪ Reservation systems supported by various computer operating systems (OS).
▪ Internet Explorer, Microsoft Edge, Chrome, and Safari compatible

▪ Using web standard coding (javascript / html5)
Spec ▪ Implement reactive WEB and next-generation WEB
▪ Real-time seat linkage and synchronization
▪ Compatible online and offline integrated reservation information
c. Reasons for introduction of the Internet Reservation System

< Table 5-47 Reasons for introduction of the Internet Reservation System >
Sortation Content
▪ Prevention of congestion at terminal ticket offices and dispersing effect of users

Manager
▪ By checking pre-subscribers of BUS by route, it is possible to efficiently manage BUS increase
aspect
or decrease.
Passenger ▪ Securing stability of BUS traffic by pre-subscribing

aspect ▪ Securing minimal movement without visiting the ticket office
▪ Creating safety (corona, etc.) satisfaction by purchasing untact bus tickets
d. Standard for development of the Internet Reservation System

< Table 5-48 Standard for development of the Internet Reservation System >
Sortation Content
▪ International standards (DOM standards, ECMA-262 standards, etc.) are utilized

Standard items ▪ Securing compatibility of websites using WEB standard new technologies (HTML5 and
others)
Constructed ▪ Html5, javascript, ASP, JSP, CSS

language
System
▪ C#, JAVA, ASP, .NET, ORACLE, MS-SQL, MY-SQL
implementation
◦ To support users' convenience and quick reservation, the Internet reservation

website develops a service that organizes the UI to 1 select Terminal, 2 Select
destination and Time, 3 select number of people to pay 4 charges by displaying

bus. Bus terminal information, and operation information within a single screen
or category are also available
< Figure 5-43 Functional Requirements for Internet Reservation System >
e. Internet Reservation System Diagram
< Figure 5-44 Internet Reservation System Diagram >
f. Mobile Reservation System
◦ It is developed to ensure efficient bus distribution for terminals and bus

companies while allowing passengers to use stable public transportation by

selecting destinations that they want to easily move through their smartphones
in free spaces such as private homes, offices, schools, airports, and shopping
malls, and conveniently book BUS Ticket through various payment methods.
< Figure 5-45 Mobile Reservation Service Screen Composition >
◦ The mobile reservation system develops a separate application to reserve bus

tickets, provides bus operation information for each terminal, and at the same
time applies cash transfer and credit card and debit card software modules.
◦ Mobile ticketing application enables users who have reserved bus tickets to
check and inquire the contents of the ticket they reserved through simple
membership, cancels/refunds the ticket, and configures it for convenient use by
the users, and the reservation application supports Android and IOS's latest
operating system (OS).
g. Mobile Reservation System Requirements and Specifications

< Table 5-49 Requirements for the Mobile Reservation System >
sortation content
▪ Display of bus operation information such as bus hours/bus routes

manager aspect ▪ Compatible with various WEB browser OS
▪ Additional functions such as checking bookers by implementing ‘My Page’
▪ Cancellation and refund of reserved tickets
▪ Check BUS route information and fares

▪ Reservation functions that can designate destinations, people, discounts, and seats
▪ Support various payment methods (such as cash transfers, card payments, etc.)
▪ BUS Ticket Cancellation and Refund Function
passenger aspect
▪ Multi-lingual support function
▪ Support for Android and IOS up-to-date operating systems
▪ Support for various smartphone models
▪ Reservation BUS ticket history inquiry and ticket image function through ‘My Page’
▪ Support Android 4.2 Version or higher

▪ iOS 13 Version and above
spec ▪ Internet hybrid support
▪ Real-time seat linkage and synchronization
▪ Compatible online and offline integrated reservation information
◦ In order to support users' convenience and quick reservation, the mobile

reservation application develops a service that configures the UI so that bus,
terminal information, and operation information can be displayed on a single
screen or category to 1 select destination and time, and 2 select people to 3 pay
fares, and provides a function to check and cancel or refund bus tickets
reserved by users.
h. Reasons for the introduction of the Mobile Reservation System
< Table 5-50 Reasons for the introduction of the Mobile Reservation System >
Sortation Content
▪ Prevention of congestion at terminal ticket offices and dispersing effect of users

Manager aspect ▪ By checking pre-subscribers of BUS by route, it is possible to efficiently manage BUS
increase or decrease.
▪ Strengthen accessibility to public transportation by making easy reservations through

smartphones
Passenger aspect ▪ Securing stability of BUS traffic by pre-subscribing
▪ Securing minimal movement without visiting the ticket office
▪ Creating safety (corona, etc.) satisfaction by purchasing untact bus tickets
i. Standard for development of the Mobile Reservation System

< Table 5-51 Standard for development of the Mobile Reservation System >
Sortation Content
Andriod 4.2 Version or higher

Standard items
iOS 13 Version or higher
Constructed Java, Kotlin, JavaScript, C#

language Objective-C, Swift, JavaScript, C#
System
C#, JAVA, ASP, .NET, ORACLE, MS-SQL, MY-SQL
implementation
j. Mobile Reservation System Configuration Diagram
< Figure 5-46 Mobile Reservation System Configuration Diagram >
2.2.5 Terminal Management System
◦ The terminal management system connects to the internet data center and
aggregates the amount of bus tickets sold in the terminal every day and every
month to finalize the sales report and settle the distribution of bus fares with
bus companies using the terminal.
< Figure 5-47 Terminal Management System Settlement inquiry and output Flow chart >
◦ The terminal management system manages and inquires basic information

and operation information related to the terminal's ticket sales by registering
BUS operation information (destination, time, fare, etc.) and inquiring the
status of BUS ticket issuance quantity, amount, and purchasers in the terminal
while synchronizing with the integrated ticket ticketing system in real time.
< Table 5-52 Menu screen by Terminal Management System functions >
Program Login screen Closing/aggregation screen Sales report screen
Operation information Operation information editing

Inssurance of inquiry form
registration screen screen
◦ If the terminal manager changes or adds new route information of BUS

departing from the terminal, he/she uses the terminal management system to
access the integrated operation management system in real-time and registers
and manages the information of the terminal with functions such as registration
of the BUS route change and registration of the new BUS as the number of
users increases or registration of additional BUS routes as the number of
passengers increases.
< Table 5-53 Terminal Manager Program settings Flow Diagram >
Manager login -> Select Equipment Environment -> Set Menu/Equipment Environment/Ticket
Type/Destination Menu
- Select equipment environment setting on the admin screen and select detailed menu (menu
content
setting/equipment environment setting/ticket type setting/ destination setting)
- Menu setting (main menu setting), equipment environment setting, ticket type setting, destination
setting
manager
mode
internet
data
center
< Table 5-54 Terminal Manager Ticket Breakdown Management Flow chart >
manager login-> Ticketing history -> Select ticketing history -> Information inquiry then print screen
- close management screen
content - Select manager ticket ticketing history, select ticketing history, receive ticketing information from
the server, and print out the screen
- Select manager ticket ticketing history, select reissue history, receive reissue information from the
server, and print out the screen
manager
mode
internet
data
center
< Table 5-55 Verification of basic Information for Terminal Manager Program >
Program execution -> Admin Mode -> Basic information/equipment check -> Window screen after
status check
- For basic information, such as window, destination, and route information is received from the
content
server.
- In the case of equipment conditions, check the connection status of other equipment, such as
internally connected ticket printers.
manager
mode
a. Requirements for the Management System

< Table 5-56 Requirements for the Management System >
sortation content
▪ Bus operation information (time, route, fare) registration function

▪ Closing and aggregating day/month/year ticket issuance
functions
▪ Distribution settlement function of ticket issuance terminal by bus company
requested
▪ Sales of ticket issuance and check cancellation status by payment method (card, cash,
etc.)
▪ Inquiry into various status reports and printing functions
b. Reasons for Introduction of the Management System

< Table 5-57 Reasons for Introduction of the Management System >
sortation content
▪ Registration of various route information such as operation information, fare, and

increase of BUS
manager aspect
▪ Settlement through inquiry such as terminal ticket sales status and user visits
▪ User management and supervision of terminal ticket ticketing program
passenger aspect ▪ Solving complaints and securing supporting data generated by the BUS Ticket
▪ Distribution of terminal usage fares with BUS companies as daily/month/year
(including bus
settlement data
company)
▪ Easily add new routes and register routes when increasing BUS
c. Standard for Development of the Management System

< Table 5-58 Standard for Development of the Management System >
sortation content
Utilizing international standards (DOM standards, ECMA-262 standards, etc.)

standard items
Web standard new technology (HTML5 etc.) website compatibility is secured
constructed
Html5, javascript, ASP, JSP, CSS
language
C#, JAVA, ASP, .NET, ORACLE, MS-SQL, MY-SQL

system linked
d. Management System Configuration Diagram
< Figure 5-48 Management System Configuration Diagram >
2.2.6 Terminal Voice Broadcasting Guide System
◦ The Terminal Voice Broadcast Information System shall automatically and

manually broadcast the departure time and notices of buses departing from
the terminal in conjunction with the bus operation route information of the
management office's management program.
＜ Figure 5-49 Voice broadcasting Guide System ＞
◦ In the event of a sudden change in time due to the increase of buses,

allocation of buses, or delayed departure of buses, the terminal manager
manually informs the changed information to the passengers in the terminal by
voice.
◦ It shall be installed so that the user can purchase a bus ticket for the
destination he/she wants to visit the terminal and can guide the user through
the waiting room located inside the terminal (restaurant, convenience store,
toilet, etc.) and the traffic line until the bus boarding time.
a. Requirements for the Voice Broadcast Information System

＜ Table 5-59 Requirements for the Voice Broadcast Information System ＞
Sortation Content
▪ Users in the terminal listen to the broadcast at the waiting area (standby room, smoking
room, toilet)
▪ Users in the terminal listen to the broadcast on the main moving line
Required function ▪ Automatic voice broadcasting information function suitable for bus operation information
▪ Manually informs voice broadcasting in case of an emergency
▪ Compatible with operation information of ticket office ticketing system and terminal
management system
b. Reasons for Introduction of the Voice Broadcast Information System

＜ Table 5-60 Reasons for Introduction of the Voice Broadcast Information System ＞
Sortation Content
▪ Prevent customer complaints in advance by guiding BUS's operation information

▪ Reduce the workload of terminal managers and users by guiding BUS operation
Manager aspect
information
▪ Prevent and resolve emergencies through voice broadcasting in case of an emergency
▪ Ride and depart stably and methodically

Passenger aspect ▪ Securing time by reducing safety and travel time by acquiring untact information with
terminal managers and users
c. Standards for Development of Voice Broadcast Information System
◦ The Terminal Voice Broadcast Information System shall be configured to

record and broadcast bus operation information and contents to be notified to
passengers in the terminal at a scheduled time, and if urgent information of the
bus occurs due to delayed arrival or failure of the BUS, it shall be established
so that the manager or worker can manually broadcast the voice even if a
serious disaster occurs and urgent evacuation of the users is required.
Basic status of voice broadcasts

③ Introduction to other
① Bus operation info ② Notice
terminals
(Broadcast Hourly (Broadcast Time/Top Gate
(The ticket office, waiting room,
Destination Information) Change Information)
etc.)
Energency notice guidelines
① Delayed arrival of bus ③ Natural diasters such

② Bus failure or roadblock
(Broadcast in case of as fire
(On air in case of emergency
delays in road congestion, (On air in case of
traffic)
etc.) emergency)
Standard for Development of the Voice Broadcast Information System
< Table 5-61 Standard for Development of the Voice Broadcast Information System >
Sortation Content
▪ IP Broadcasting server: High-performance embedded micro-process controller

▪ IP voice broadcasting terminal: Volume distribution and LED display for each channel, and
MONO/STEREO selection distribution
Standard
items
▪ Wall-shaped or ceiling-mounted speakers: rated input at 1W or higher, frequency 320 Hz to
17 Hz, and town pressure at 90 dB or higher.
▪ Switch devices: Equipment period PLC, RS485 automatic or manual distribution
Constructed ▪ Microphone: Sensitivity - 70 ± dB, frequency 70 Hz to 12 Hz

Html5, javascript,
▪ Power: ASP, JSP, CSS
DC 24V/100MA
language
System
TCP / IP , communicate with RS 485 , PLC type
linking
d. Voice Broadcast Information System Composition Diagram
◦ The voice broadcasting information system installs an IP Voice Broadcasting

Server inside the terminal that communicates with the terminal administrator
system server of the internet data center of the integrated ticket ticketing
system, downloads data (bus destination, departure time, boarding exit, etc.)
from the terminal administrator system server at a fixed time or at a fixed time,
stores data on the bus by TCP/IP communication, and stores it in the
corresponding bus system.
☑ IP Voice Broadcating Server

The voice broadcasting information system installs an IP Voice Broadcasting Server inside
the terminal that communicates with the terminal administrator system server of the
internet data center of the integrated ticket ticketing system, downloads data (bus
destination, departure time, boarding exit, etc.) from the terminal administrator system
server at a fixed time or at a fixed time, stores data on the bus by TCP/IP communication,
and stores it in the corresponding bus system.
◦ In order to send the introduction or announcement of the terminal to the

terminal users at a fixed time, the terminal manager sends and saves the
recorded voice file to the IP broadcasting server using the broadcasting
solution installed on the terminal manager's computer, and converts the
contents that need to be transmitted or announced into voice by directly
entering the text.
◦ The voice broadcasting information system sends the contents stored in the
IP Voice Broadcasting Server by voice during normal times, but when an
urgent situation occurs in the terminal, such as guiding passengers to urgent
matters or inducing evacuation due to a natural disaster such as fire, terminal
managers and workers convert broadcasting channels to switches installed in
the management office and ticket office and send voice using microphones
inside the terminal.
< Figure 5-50 Voice broadcast Guidance System Configuration Diagram >
2.2.7 Terminal Bus Information System
◦ The bus operation information system is an electronic display device that

enables users to easily receive information on bus destinations, boarding
times, and boarding exits in real time in connection with bus route information
of ticket office ticketing system, and the electronic display board is
manufactured using LED or LCD terminals.
< Figure 5-51 Bus Service Information System >
◦ Bus operation information system is basically a device that displays bus

operation information, and electronic signboards should be installed inside the
terminal in a place where users can conveniently check information.
◦ In addition, it is installed on the top of the ticket office window, which is

essential for customers to purchase BUS Ticket, so that users can check the
destination of the bus, bus hours, and bus fare and quickly purchase the ticket.
< Figure 5-52 Information board for Domestic Bus * Souce Naver image >
a. Requirements for Bus Operation Information System

< Table 5-62 Requirements for Bus Operation Information System >
Sortation Content
▪ Users should recognize bus operation information with their naked eyes without any
inconvenience at a distance
▪ Various driving information on the bus is spread or duplicated, so it does not interfere with
Required
the view at a glance.
functions
Information must be recognizable
▪ Compatible with operation information of ticket office ticketing system and terminal
management system
b. Reasons for Introduction of the Bus Operation Information System

< Table 5-63 Reasons for Introduction of the Bus Operation Information System >
Sortation Content
▪ Reduced customer inquiries by visually guiding BUS operation information

▪ Reducing the workload of terminal managers and users by displaying operation
Manager aspect information of BUS
▪ In case of an emergency, it is possible to notify an emergency through the electronic
display board and respond promptly.
Passenger ▪ Check and select the correct destination, time, and gate of BUS
aspect ▪ Conveniently book untact information with terminal managers and users
c. Standard for Development of Bus Operation Information System

< Table 5-64 Standard for Development of Bus Operation Information System >
sortation content
▪ Production of electronic display panels (minimum use of 3 colors) through LED or LCD terminals
▪ Display destination, boarding time, letters, and numbers of boarding gate freely
standard
▪ Text and markings can be sent according to announcements and emergency situations.
items
▪ Electronic display controller: Control and distribution of LED display
▪ Buffer board: LED display transmission and color adjustment
construct
ed C, C#
language
system
TCP / IP
linking
d. Bus Service Information System Configuration Diagram

< Figure 5-53 Bus Service Information System Configuration Diagram >
2.2.8 Terminal Emergency Issuing System

◦ Terminal emergency ticketing system is an emergency ticketing program for
stable payment of BUS tickets to users at each terminal in the event of a
failure or error in an integrated ticket ticketing system built in a centralized
processing manner, or a disruption or delay in Internet communication within
the terminal.
< Figure 5-54 Customer Complaints caused by Internet Data Center (IDC) and Internet Failures >
◉ Failure type of Terminal Ticketing System

< Table 5-65 Failure type of Terminal Ticketing System >
Sortation Failure content Stauts
- ticket ticketing program

inoperative
Internet data
- Unmanned ticket machine
center Inoperable due to system failure or error
inoperative
(IDC)
- Online booking service
unavailable
- ticket ticketing program

Local
Internet in terminals disabled due to local carrier inoperative
telecommunication
failure or reduced communication speed - Unmanned ticket machine
company
inoperative
Communication - ticket ticketing program or

equipments in Inter-Terminal Internet Communication Failure automatic ticketing machine
terminal operation inoperative
◦ Terminal emergency ticketing system is a separate ticketing program used in

the event of a failure in the ticketing system. The terminal's bus operation
information (such as route information and fare information) is stored in the
computer at the morning or at a fixed time every day. In case of an emergency,
the computer operates an emergency ticketing program and applies the latest
bus operation information data to the computer so that tickets are not
connected to the internet data center or the Internet.
◉ Terminal Emergency Issuing System Handling and Order of Business

< Table 5-66 Terminal Emergency Issuing Handling and Order of Business >
① ②. ③
Send the terminal operational

Download the operation information Failure of ticket ticketing system
information at the fixed time each
(route, fare, etc.) to the computer due to internet data center or
day or on the first access to the
H/W at the fixed time each day. internet communication interruption
internet data center
④ ⑤ ⑥
Launch emergency ticket ticketing Resolving complaints from ticket

Emergency Program Operation and
program stored on ticket office office users and inducing smooth
BUS Ticket Issuing
computer bus rides
⑦ ⑧ ⑨
Send ticketing data through internet data Center reflects data in

failure Handling and
emergency program to internet the details of the settlement of the
Communication Connections
data center relevant terminal's issuance
◦ When an emergency situation is terminated due to the completion of the

internet data center's failure handling or improvement of the terminal's internal
Internet environment, ticket ticketing data sold to users during the emergency
time is automatically or manually transmitted to the internet data center by the
terminal manager so that it can be reflected in the settlement of ticket issuance
at the terminal.
< Figure 5-55 Emergency Ticket Issuing After Terminal Failover Data Flow Diagram >
a. Requirements for the Emergency Ticketing System

< Table 5-67 Requirements for the Emergency Ticketing System >
Sortation Content
▪ Bus ticket ticketing by destination in case of emergency

▪ Inquiry into BUS operation information, charges, and time in case of emergency
Required functions ▪ Store and store bus ticket data on the computer sold in an emergency
▪ Applying bus ticket data sold in an emergency to the internet data center and
reflecting it in settlement
b. Reasons for Introduction of the Emergency Ticketing System

＜ Table 5-68 Reasons for Introduction of the Emergency Ticketing System ＞
Sortation Content
▪ Prevent confusion and complaints by issuing emergency tickets

▪ Store ticket sales history with emergency ticket issuance
Manager aspect
▪ Prevent confusion among bus drivers and bus companies by issuing emergency
tickets
▪ Ride and departure of the bus as currently done with stable ticket issuance
Passenger aspect
▪ Prevent possible complaints by preventing delays in purchasing BUS Tikcet
c. Standard for development of the Emergency Ticketing System

＜ Table 5-69 Standard for development of the Emergency Ticketing System ＞
Sortation Content
▪ Development and user-specific configuration functions based on the latest operating system (OS)
▪ Optimal DB design composition and implementation for issuance using minimum function
Standard
▪ Issuing UI composition excluding unavailable functions
items
▪ Check the history of ticket issuance and check the sales amount in case of an emergency
▪ Storage of ticket issued data and configuration of UP Load function in case of emergency
Constru-
▪ Front: Vue.js, Html,
cted
▪ Issuing program: C#
language
System ▪ Restful API communication

linking ▪ Socket communication
d. In case of emergency, the ticketing data is reflected in the ticketing server
＜Figure 5-56 Emergency Ticket Issuing Program Flow chart ＞

※ Due to the failure of the internet data center (IDC) and the interruption of Internet communication,
communication with the internet data center (IDC) is impossible if the emergency issuance program is
used, so it is impossible to check the Internet/mobile ticket holders and issue credit card payments.
◉ Functions of Emergency Ticketing System in Emergency Situations

＜ Table 5-70 Functions of Emergency Ticketing System in Emergency Situations ＞
Emergency ticketing program function Non-operating function in emergency ticketing program
1. BUS operation information (route, fare, etc.) - BUS Ticket Card Issuing (Sales)
inquiry - BUS Ticket Booking (Sales)
2. BUS Ticket Cash Issuing (Sales) - BUS Ticket sales status/history inquiry
2.2.9 Integrated Operations Management Program
◦ An integrated operational management program is a program that operates

and manages the entire system of each sector, which is directly linked to all
other systems and processes the data generated by each system, and then
stores the data in a redundant database (DB) in real time to keep all systems
identical.
◦ The integrated operation management program generates and synchronizes

new data for each system while controlling and monitoring all systems related
to ticketing, or modifies stored data to send and receive systems for each
sector, and blocks or supports the network for rapid and stable recovery in
the event of each system failure.
< Figure 5-57 Integrated Ticket monitoring Screen Image >
a. Requirements for the Integrated Operations Management Program

＜ Table 5-71 Requirements for the Integrated Operations Management Program ＞
Sortation Content
▪ Integrated operation management and fare management, ticket management, closing

management, and various status management
▪ Strengthening information provision and security based on authority of the members of
Required function
the administrator
▪ Monitoring system and control functions for each system
▪ DB expansion design for system expansion
b. Reasons for Introduction of the Integrated Operations Management Program

< Table 5-72 Reasons for Introduction of the Integrated Operations Management Program >
Sortation Content
▪ Overall management and control of the integrated ticket ticketing system

▪ Generating and registering various route information, fares, payment methods, terminal
Operator aspect information, etc.
▪ Monitoring and security of the entire system
▪ Need to deal with emergency situations and solve problems
▪ Increase work efficiency by inquiring and printing various reports

Manager aspect
▪ Monitoring and maintenance of systems in each sector
c. Standard for Development of the Integrated Operations Management Program

< Table 5-73 Standard for Development of the Integrated Operations Management Program >
Sortation Content
▪ International standards (DOM standards, ECMA-262 standards, etc.) are utilized

Standar
▪ Securing compatibility of websites using new web standard technologies (HTML5 and others)
d items
▪ Leverage monitoring solutions that monitor each system
Construc
-ted
JAVA, javascript, ASP, JSP, CSS
languag
e
System
TCP / IP
linking
d. Integrated Operations Management Program Configuration Diagram
＜ Figure 5-58 Integrated Operations Management Program Configuration Diagram ＞

2.2.10 Integrated Ticketing System Operation Maintenance

◦ For the stable operation of the integrated ticket ticketing system, the
integrated operation center, local terminal maintenance companies, civil
service handling call centers, etc. shall be comprised of various support
organizations to deal with hardware and software or human material failures
that occur during the operation of the system, and the integrated ticket
ticketing system shall be maintained and operated with minimal support
during the pilot phase of the project.
a. Organizational Operation Methods for Pilot Operation Stage

◉ Organizational Operation Methods for Pilot Operation Stage
＜ Table 5-74 Organizational Operation Methods for Pilot Operation Stage ＞
Maintenance Mothod of organization Terminal Mainenance

Sortation
organization operation management office manualization
Operate with minimal Maximize efficient operation Terminal Field

Operating Create customizations
organization by assigning staff to each Maintenance Handling
principle by task, system
configuration task Support
Rapid response and Strengthen responsible Ability to respond to a

Primary maintenance
Expecta reduced management tasks and respond quickly crisis, such as the
work can be done in
tions costs with a single by designating absence or change of
the field
organization responsible tasks the person in charge
◉ Work Details for each Sector of the Pilot Operation Stage

＜ Table 5-75 Work Details for each Sector of the Pilot Operation Stage ＞
Performing organization Performance
Operation and Maintenance of Integrated Ticket Issuing System

Integrated operations
maintenance of Terminal ticket office ticketing system, etc.
center
Handling a call to a user related to Internet/mobile reservation
Handling user complaints in terminals

Primary inspection and reporting, such as terminal ticket office ticketing system,
Terminal Manager/User
etc.
(power, communication speed check, cable connection check, etc.)
b. Work Details for after the Terminal expansion and installation

＜ Table 5-76 Work Details for after the Terminal expansion and installation ＞
Performing
Performance Response and handover
organization
▪ Ticket status/statistics check

▪ Processing of civil petitions for ticket issuance
by users ▪ In the terminal, if a situation occurs, it is
Terminal ▪ Hardware maintenance such as ticket ticketing delivered to the operation center.
manager system ▪ Send errors other than system failures such
▪ Inspection and maintenance of unmanned as payment error to the call center
issuing machines and communication
networks
▪ Handling and responding to customer

complaints
Call center transfers any non-handling
Call center ▪ Receiving and processing conplaints for online
matters to the operation center.
reservations
▪ Receiving and processing complaints, such as
card refunds
▪ internet data center management
▪ Monitoring the integrated ticket ticketing
Integrated system
Hand over site or terminal manager for
operations ▪ Various settlement/complaint processing simple hardware failures
center ▪ Improving and upgrading system performance
▪ Handling failures and operating emergency
contact networks
▪ Inspect HW of the relevant terminal
on-site Hand over program and other failures to the
▪ Replace BUS Ticket and Supplies
company operation center
▪ On-site response in case of an emergency
Chapter 6
Selected Pilot Terminal Construction System by
Sector
1. Pilot Terminal System by Sector
1.1 Overview of the Kampung Rambutan Terminal
1.1.1 Kampung Rambutan Terminal Systems by Sector
◦1.2 Harjamukti Terminal Overview
1.2.1 Harjamukti Terminal System by Sector
2. Internet Data System
2.1 Configuration Map of Internet Data System
2.2 Internet Data System Details by Sector

Ⅵ. Selected pilot Terminal Construction System by sector 164
1. Pilot terminal system by sector
1.1 Overview of the Kampung Rambutan Terminal
◦ Kampung Rambutan Bus Terminal is one of the five villages located in East
Jakarta, located in the central point of traffic on the border with other regions,
east, west, south, west. Near the terminal, Pasar jang Cijantung Market and
various shopping malls (Graha cijantung mall, green treeace mall) exist,
andKusuma Perdana Halim airport」 is in 20 minutes drive. in 2021,
Kampung Rambutan bus terminal and LRT will be directly linked
* In addition to the terminal, one type A terminal, three type B terminals

(Kampung Melayu, Raamangun, and Pinang Ranti) and two type C
terminals (Cilitan, Klender) are operated.
< Figure 6-1 Geographical Location of the Kampung Rambutan (Jakarta City) Bus Terminal >
* Source google
◦ Kampung Rambutan consists of two buildings, which allow passengers to get

on and off city buses and major terminal facilities are passenger waiting rooms,
ticket offices, medical facilities, toilets, terminal offices, prayer rooms, and
driver's lounges. The entrance and exit of buses are also operated separately.
< Figure 6-2 The Kampung Rambutan (Jakarta City) Bus Terminal Layout >
< Table 6-1 Facilities Status of the BUS Terminal in Kampung Rambutan >
Terminal Completion 1992 Operating Time 05:00 ~ 23:00
3 shifts per day (74

Building Floor Count 2nd F Operation Method
people)
Terminal Area 140,000㎡ Supplied Electricity 220V
Building Count 2 Internet LAN , WIFI
* source :on-site survey

< Table 6-2 Bus Operation
Status at Kampung Rambutan Bus Sortation Departure Arrival
Terminals >
Weekdays 233 343
Weekends 234 343
Sortation Amount
Bus Company 137
Operation Area 75

◦ As of 2019, the annual departing and arriving passengers of Kampung
Rambutan is about 4.74 million. The terminal includes various routes for
passengers such as Bogor, Bekasi, Kalpica, and the DKI Jakarta route (Barat,
Pusat, Satan, etc.)
< Table 6-3 Status of Passengers in 2019 at the Kampung Rambutan Bus Terminal >
321,60 265,05 290,94 290,02 106,16 239,70 112,92 383,73

96,833 85,039 91,423 145,294
1 6 0 5 7 7 4 6
299,90 293,44 110,64 272,50 281,20 279,07 314,07

98,267 78,706 86,889 90,935 139,517
4 1 3 4 8 3 1
1.1.1 Kampung Rambutan Terminal Systems by Sector
◦ kampung rambutan Bus Terminal is a large terminal located in Jakarta city

where intercity buses and city buses transfer together in two buildings. Since
about 5 million passengers use it annually based on intercity bus standards

alone, it is necessary to provide convenience for passengers, bus companies,
and terminal managers, with systems such as ticket ticketing system,
unmanned ticketing system, online reservation system, voice broadcasting
information system, and bus operation information system.
◦ In Indonesia, the large-sized bus terminal, kampung rambutan Bus Terminal,

which has more than 40 ticket booths operated by bus companies, requires
the establishment of unmanned ticketing machines and online reservation
services to resolve congestion on weekends and holidays, and has an area of
42,350㎡ so it is necessary to provide information on buses and real-time bus
information for safe movement, and to guide users through LED broadcasting.
< Table 6-4 Building System of Kampung Rambutan Bus Terminal by Sector >
Number
Sortation where to use Item Spec Required
CPU : i5-10400 (2.9Ghz)

Computer RAM : 8GB / SSD : 256GB 31
OS : win10pro etc.
Screen Size: 24”/ Resolution: 1920x1080
Monitor 31
Panel: PLS / Scanning Rate: 75Hz
Connection: USB Type /Input: 106Key & up

Contact: membrane method
Keyboard 31
Bus Ticket Format: indonesian/english compatible
Ticket Office
Ticketing Option: hold function key
Connection: PS/2 Interface

Sensor: Optical sensor
Mouse 31
Sensitivity: 1,000 DPI or higher
Button: 3+
Printing : Thermoelectricity Method

Ticket Print Speed : Up to 5 ips (127mm/s) 31
Format : support Fan folder, rollabel
Read : Magnetic, IC EMV chip

Card reader 31
Speed: 2 Sec and more
Size : 18cm
Ticket paper 5 million
Weight : 180g and above
other materials able, cable BOX, paper stand, consumables, etc. 31 Set
Maintenance and new window addition light

reserve equipment - Maintenance (10%) + opening a new -
window (10%)
Unmanned Communication Method: TCP/IP

Terminal
Ticket Kiosk Screen specification: Touch more than 19" 15
Interior
Machine Components: PC, Monitor, card reader, Printer
Terminal Terminal
Bus Ticket comporter, monitor, keyboard, mouse,
Managemnet Managemen 1 Set
Ticketing set print, communication hub
System t Office
mic One stand-type, one wireless 2
Voice Terminal speaker up to 90dB voltage 10

Broadcasting Interior
broadcasting
Broadcast controller + distributor, etc. 1 Set
equipment
Bus control device System Main Controller, etc. 1 Set

top of ticket
Operation LED electronic
booth (near)
2M × 3M 1
Information display board
Build in Central
internet booking Web Site reservation
online internet data Center of
reservation center Reservation

mobile booking Android, IOS reservation
Services
< Table 6-5 Internal Interior and Electrical and Telecommunications Works in the Kampung Rambutan Terminal >
number
sortation where to use item spec
required
mini rack 300(H)x450(D)x600(W) / LD-R300(6U) 1

network
communicati terminal Catalyst 2960-X 24 GigE, 2 x 1G SFP, LAN
1
on interior Lite
L2 switch
equipment
SMB SA8x5xNBDWS-C2960X-24TS-LL 1
AXGATE40D / CPU:800MHz 2Core / Main

Memory:512MB / CF
VPN 1
Memory:8GB/NIC:10/100/1000Base-T 6Port
support
a ticket office, a
- Produce and attach information signs and
Internal/Exte waiting room for
terminal route tables
rnal passengers, -
interior - Improvement of damaged and aged
Renewal Washroom.
facilities
Boarding gate
information
bus gate LCD monitor Monitor 19 inches or bigger by gate 30
board
- Electrical construction of major ticket
a ticket office, offices
Management - Terminal Management Office Electrical
electric terminal Office, Unmanned Construction
-
works interior ticket machine, - Electric construction for unmanned ticket
electronic display machine location
board - Electric work for bus operation information
board
- Telecommunications Corporation of major

a ticket office, ticket offices
Management - Terminal Management Office
network terminal Office, Unmanned Communication Corporation
-
construction interior ticket machine, - Location of unmanned ticket machines and
electronic display telecommunication
board - Communication work for bus operation
information board
1.2 Harjamukti Terminal Overview
◦ Harjamukti Bus Terminal is located in Cirebon City, a border between the

western part of Java and the central Java area with the northern coastal plain,
and has an area of 38km2 and is adjacent to Pantura Highway 1, which runs
east through Java Island from Jakarta, and it is 225km taking 3 and a half
hours with car and 3 hour with a train from jakarta to cirebon.
< Figure 6-3 Geographical Location of the Harjamuktti (Cirebon City) Bus Terminal >
* Source : google
◦ Harjamukti Bus Terminal is a place where urban residents visit when moving
between regions, and is very well-known for its terminal, and nearby is the
Kalitanjung Market within 2km, and there is a large shopping mall (Grage City
Mall, Cirebon Superblock) in the surrounding area, and there is no
transportation to the airport and other means of transportation.
◦ Bangunan terminal bus Harjamukti terdiri dari 4 gedung, dan fasilitas dalam
kondisi baik karena diperbaiki fasilitas terminal baru-baru ini (renovasi), dan
fasilitas utamanya adalah ruang tunggu penumpang, konter, fasilitas
kesehatan, toilet, kantor terminal, mushola dan tempat istirahat pengemudi.
Masuk dan keluar bus yang dioperasikan secara terpisah
< Table 6-6 Facilities Status of the BUS Terminal in Harjamukti >
Terminal Completion 1996 Operating Time 24 hour
3shifts per day

Building Floor Count 2nd F Operation Method
(49people)
Terminal Area 37,000㎡ Supplied Electricity 220V
Building Count 4 Internet LAN , WIFI

< Table 6-7 Bus Operation Status at Harjamukti BUS Terminal >
Sortation Amount Sortation Departure Arrival
Bus Company 41
Weekdays 87 94
Operation Area 17
Weekends 80 87
◦ As of 2019, about 250,000 passengers arrived at the Harjamukti bus terminal,

operating routes to Jakarta City to the west and to areas such as Semarang to
the east.
< Table 6-8 Status of Passengers in 2019 at the Harjamukti Bus Terminal >
6,659 14,949 5,344 12,363 5,736 12,747 5,251 13,429 6,861 12,974 13,980 23,543
6,032 12,736 4,424 13,913 4,542 13,087 5,698 12,598 5,870 11,096 7,177 15,844

< Figure 6-4 The Harjamuktti (Cirebon city) Bus Terminal Layout >
1.2.1 Harjamukti Terminal System by sector
◦ Harjamukti Bus Terminal is four buildings that have recently been improved by
the terminal's internal construction and expansion work, and is used by about
250,000 users a year. Therefore, it is necessary to provide convenience for
passengers, bus companies, and terminal managers with systems such as
ticket ticketing system, unmanned ticketing system, online reservation system,
voice broadcasting information system, and bus operation information system.
◦ In order to resolve congestion of more than six passengers in Indonesia,

unmanned ticketing machines and online reservation services will be
established, internal information boards, voice broadcasting boards that guide
bus information in real time, and LED signboards for bus operation information
will be installed so that users can quickly buy tickets on weekends and
holidays.
< Table 6-9 Building System of Harjamukti Bus Terminal by Sector >
where to number
sortation item spec
use required
CPU : i5-10400 (2.9Ghz)

Computer RAM : 8GB / SSD : 256GB 5
OS : win10pro etc.
screen size: 24” / resolution: 1920x1080
Monitor 5
panel: PLS / scanning rate: 75Hz
connection : USB Type / input: 106Key

& up
Keyboard contact : membrane method 5
format: indonesian/english compatible
option: hold function key
connction: PS/2 Interface

Mouse sensor: Optical sensor 5
bus ticket sensitivity: 1,000 DPI or higher
ticket office
ticketing button:
Printing3+
: Thermoelectricity Method
Ticket Printer Speed : Up to 5 ips (127mm/s) 5
Format : support Fan folder, rollabel
read: Magnetic, IC EMV chip

Card reader 5
speed: 2 Sec and above
size : 18cm
Ticket paper 300,000
weight : 180g and more
other materials cable, cable BOX, paper stand, 5 Set

consumables, etc.
Maintenance and new window addition
light
reserve equipment -
- Maintenance (10%) + opening a new
window (10%)
Communication Method: TCP/IP

unmanned Screen specification: Touch more than
terminal
ticket Kiosk 19" 5
interior
machine Components: PC, Monitor, card reader,
Printer
terminal terminal
Bus Ticket comporter,monitor,keyboard,mouse,print
managemnet manageme 1 Set
Ticketing set ,communication hub
system nt office
mic One stand-type, one wireless 2
voice terminal speaker up to 90dB voltage 10

broadcasting interior
broadcasting
Broadcast controller + distributor, etc. 1 Set
equipment
bus operation top of ticket control device System Main Controller, etc. 1 Set
information booth LED electronic

2M × 3M 1
(near) display board
internet booking Web Site reservation Build in Central

online internet
Center of
reservation data center mobile booking Android, IOS reservation Reservation
Services
< Table 6-10 Internal Interior and Electrical and Telecommunications Work in the Hamuktai Terminal >
where Number
Sortation Item Spec
to use Required
Mini Rack 300(H)x450(D)x600(W) / LD-R300(6U) 1
Catalyst 2960-X 24 GigE, 2 x 1G SFP, LAN

Network 1
Lite
Communicati Terminal L2 switch
on Interior SMB SA8x5xNBDWS-C2960X-24TS-LL 1

Equipment
CPU:800MHz 2Core / Main Memory:512MB
VPN / CF Memory:8GB/NIC:10/100/1000Base-T 1
6Port support
A ticket office, - Produce and attach information signs and

Internal/Exter Terminal A waiting room for route tables
-
nal Renewal Interior passengers, - Improvement of damaged and aged
Washroom, facilities
Boarding gate
Information
Bus Gate LCD monitor Monitor 19 inches or bigger by gate 30
board
- Electrical construction of major ticket

A ticket office, offices
Management Office, - Terminal Management Office Electrical
electric Terminal
Unmanned ticket Construction -
works Interior
machine, Electronic - Electric construction for unmanned ticket
display board, etc machine location
- Electric work for bus operation information
-board
Telecommunications Corporation of major
A ticket office, ticket offices
Management Office, - Terminal Management Office
network Terminal
Unmanned ticket Communication Corporation -
construction Interior
machine, Electronic - Location of unmanned ticket machines
display board, etc and telecommunication
- Communication work for bus operation
information board
2. Internet Data System
2.1. Configuration Map of Internet Data System
◦ The internet data center of the integrated ticket ticketing system

communicates real-time bus tickets such as ticket ticketing and online booking
services to users through real-time communication with systems by sector and
network equipment built in Kampung Rambutan and Harjamukti at the pilot
selected terminal, and delivers information to voice broadcasting and bus
signboards for smooth operation of the terminal.
◦ For security and stability of the internet data center, external access to the
system is accessed through a virtual private network (VPN), data is passed
through a fire wall, and the result is transmitted to the server and database
(DB) of each system through an L4 switch, WAS (Web application server) and
APP (Application) servers are deployed to distribute the transmitted data, and
to protect the stored information.
Internet data center network and server composition diagram

< Figure 6-5 Intrnet Data Center(IDC) network and server Configuration Diagram >
◦ Network equipment, servers and databases in the internet data center

connect with various systems in real time, so system equipment that combines
stability and security must be selected, and each server, database, operating
system (OS) and driver of the selected network equipment must all be updated
in the latest version, or at the same time must be considered in Indonesia,
where service packs that can be supplied or updated in the latest version are
available at the same time.
2.2. Internet Data System Details by Sector
< Table 6-11 Details of Mmajor Servers in the Internet Data Center(IDC) >
Sortation Item Details Amount

2.1Ghz/8C 1P, Memory 32GB, SAS 1.2TB*2EA, SAS
DB Server 2
Center, 2.4TB*6EANIC
Sever, etc. 1G QP*1EA, DVD+/-RW,3Y]

APP/WEB/WAS 3.6G 4C 1P, Memory 32GB, SAS 1.2TB*2EA, NIC 1G
4
Server QP*1EA, DVD+/- RW,3Y]
2.1Ghz/8C 1P, Memory 64GB, SAS 1.2TB*2EA, SAS

Backup Server 2.4TB*6EA, Dual port 16G FC*1EA, NIC 1G QP*1EA, 1
DVD+/-RW, 3Y] / windows 2019 std (Including 5cal)
LTO Tape Library, 2U, 24 Slot, 1Drives 1
17inch LCD KVM SWITCH/ 1.8M USB CABLE /

RACK and KVM 1
H2000*W600*D1000(40U)
Composite CanonMF645Cx 2
Machine
＜ Table 6-12 Details of the Internet Data Center(IDC) Network >
1
3-Slot Chassis, fan, nops
2
AC Power Supply (Data Only)(Spare)
Backbone
1
48-Port 10/100/1000 (RJ45)
switch
1
Supervisor8L-E
1
3-Slot Chassis fan nops
L2 switch 24 GigE, 2 x 1G SFP, LAN Lite 2

SMB SA8x5xNBDWS-C2960X-24TS-LL
Center
Interface: 8port x 1GSFP and 8port x 10/100/1000BASE-T

Netwotk and
-Power Supply Provide Duplexing
L4 switch -Backplane : 56Gbps 1
other
-Throughput : 1.5Gbps
-simultaneous session : 3,600,000
Router 3GE 2NIM 1SM 4G FLASH 4G DRAMIPB 1
CPU : Intel 1.7GHz (Quad Core)- RAM : DDR3 4G, CF

Memory :4G-
Fire Wall HDD : 1TB- Interface : 6 Port 10/100/1000BASE-T & 4 1
Port1000BASE-SX-
Bypass : 2-pair LAN bypass (RJ45 type)- SinglePower
Throughput : 600Mbps CPS/TPS :30,000/50,000 1

Web Fire Wall
NIC : 1GC * 8, 1GF *8
CPU : 4Core / Main Memory : 4GB / HDD : 500M / CF

IPsecVPN Memory : 8GB /NIC 1
: 10/100/1000Base-T 6Port Support
< Table 6-13 Details of Major Servers in the Internet Data Center(IDC)
※ guarantee period: 1year
OS OS Linux Server, Standard (Physical or Virtual Nodes) 1Year 6
- Lifekeeper & Datakeeper

- Support windows2008,2012,2016
- Support Linux(Redhat,CentOS,Suse,Oracle)
Duplexing Duplexing SW 1
- Realtime Block Level Replication
(for DB server)
- Support Shared and Mirror Configuration
- GS Certified Software
DBMS DBMS Oracle Database Standard Edition 2PL 2
WEB Webtob 5 @Standard(4core) 1

WEB/WAS
WAS Web @Standard(4core) 1
Backup Backup Backup & UDP(OS backup and DATA backup) 1

◦
Chapter 7
Follow-up project and propulsion plan
1. Potential Conflicts or Obstacles
1.1 Complaints for Transparency in Modernized Bus Operation and Sales
1.2 Problems due to Poor IT Operation and Control
1.3 Side Effects of Reduction of Personnel in Ticketing Area

(probable problems in the future)
2. Conflict-Causing Factors and Resolution
2.1 Resistance towards Poor Transparency in BUS Operation and Sales
2.2 It solutions to Problems due to Poor IT Operation and Control
2.3 Side Effects of Reduced Personnel in Ticketing Area
3. Post-Management of Modernized Pilot Operation (System

Concession) Proposition
3.1 Central Center
3.2 Computerized Ticketing System
3.3 Deploying the System Operations Manual

3.4 System Maintenance
4. Review Opinions on Follow-up Projects

4.1 Development and Construction Supervision of Computer System
Related to Modernization Pilot Operation
4.2 A-type terminal expansion plan after modernization pilot operation

4.3 Exploring the Foundation for Korean Enterprise Entry in the
process of expanding the entire A-type terminal
5. Cost of Modernizing Bus Terminal Project

5.1 Cost of building a Kampung Rambutan system and infrastructure
5.2 Costs of building a Harjamuktti systems and infrastructure
6. Establishment of Central Computing Center

6.1 Central Computing Center Hardware Costs
6.2 Central Computing Center Operating System and Software Costs
7. Labor Costs and Expenses for System Development and Project

Implementation
7.1 System Development Staff Cost
7.2 Personnel Expenses for the Establishment of a Master Plan
7.3 Direct Expenses for System Development and Master Plan
Establishment
8. Schedule table and Costs by Sector about Overall Project

8.1 Overall Project Schedule table
8.2 Overall Project Costs by Sector
Ⅶ. Follow-up project and propulsion plan 177
1. Potential conflicts or obstacles
1.1 Complaints for Transparency in modernized Bus Operation and Sales
◦ Currently, although under the control of the terminal supervisor, the bus
company sells tickets directly based on the driving data, so the Indonesian
Ministry of Transportation relies on the bus company to collect and aggregate
accurate operation status, passenger transport status and sales data.
◦ However, the modernization pilot operation is based on the accurate operation

information of the bus company and is conducted electronically on the site and
online of the ticket. The operation information of the bus company and the
passenger transportation and sales data are transparently exposed.
- If the bus company is unable to operate the vehicle due to on-site conditions or
circumstances, a problem occurs that passengers who reserved the bus
through Internet or mobile in advance cannot use the bus.
◦ Accordingly, bus companies are concerned about the burden of accurate

vehicle operation and the transparent exposure of passenger transport and
sales data due to the modernization operation.
1.2 Problems due to poor IT operation and control
◦ The core of the modernized pilot project is to operate in a way that is

completely different from the existing manual method of ticket sales, such as
electronic ticket issuance based on IT technology and "untact transactions,"
such as ticket reservation through the Internet and mobile.
◦ If the information on the sale/cancellation of tickets online and offline is not

collected or understood comprehensively, especially if the existing sales habits
focus only on on on-site sales, confusion arises between on-site buyers and
Internet/mobile buyers.
1.3 Side Effects of Reduction of Personnel in Ticketing Area (probable
problems in the future)
◦ Currently, bus companies are expected to face the problem of job losses for
ticket workers when operating Internet/Mobile Reservation and unmanned
ticket machine through IT technology-based modern operation, with bus
companies selling tickets manually at individual ticket offices.
- Worries about job losses occurring at a time when they expand to the entire A-
type terminal in Indonesia after the pilot operation.
2. Conflict-Causing Factors and Resolution
2.1 Resistance towards poor transparency in bus operation and sales
◦ Indonesia's Transport Ministry has the authority to decide whether to operate

buses in the terminal and to permit the operation of routes, and the Terminal
Supervisor (BMN) collects and aggregates data on bus routes and passenger
transport (Arrival/ Departure)
◦ Therefore, through the Administrative Authority of the Ministry of

Transportation of Indonesia, by actively exercising the authority of
management and supervision to ensure that bus companies comply with the
operation of their vehicles, and by directly controlling statistical data produced
through modernized operation, terminal supervisors control various data such
as operation and sales of bus companies.
◦ In the event that passengers who book tickets via Internet and mobile are
frequently unable to use the bus due to bus cancellation, consult with the
Indonesian Ministry of Transportation to ensure the punctuality of the vehicle
by imposing "Terminal usage restrictions" or "separate penalty“
2.2 It solutions to Problems due to poor IT operation and control
◦ Create a "Computer ticketing manual training" and demonstration environment

for bus ticket workers who use the pilot operation terminal, and conduct
thorough training in advance so that system operation and operation can be
performed through the "test operation“
2.3 Side effects of Reduced Personnel in Ticketing Area
◦ If ticket issuance is expanded to all terminals in Indonesia due to increased

satisfaction of Indonesian people after the modernization pilot operation, it is
inevitable to reduce the number of ticket workers by activating the internet,
mobile and ticket drones.
◦ Indonesia needs to create and maintain jobs as a developing country, and the
reduction of ticket sales is feared to cause new conflicts and cause resistance
in the field.
◦ In order to reduce the side effects of reducing the manpower due to the computerized ticket
issuance, it is necessary to switch to a "parcel service operation personnel" for bus
companies operating terminals and relocate the workforce.
◦ For reference, both bus companies and terminals are expected to generate
new additional profits if additional parcels are secured through system
partnership with Indonesia's GO-JEK1 company by linking delivery and inter-
regional buses centered on terminals.
< Figure 7-1 Republic of Korea Express Bus Parcel Service Example >
Post-Management of Modernized Pilot Operation (System

3.
Concession) Proposition
☞ After the follow-up project, it is necessary to induce direct participation from the 「System
Development and Operation」stage in order for the Indonesian Ministry of Transportation and
bus operators to smoothly operate and manage the modernized pilot operation infrastructure
(software and hardware).
3.1 Central center

◦ Since Indonesia's Transport Ministry manages and supervises A-type
terminals, it will involve transportation ministry officials in the development and
design phase of the central center system and help them accumulate their own
operational experience through continuous education and training on system
1 Indonesia recruited about 250,000 motorcycles under the brand Gojek and is operating a payment method
called Gofei, which provides various services such as passenger transportation, shopping, food delivery,
and delivery of goods through mobile.
operation.
3.2 Computerized ticketing system

◦ Education and training on the operation of the computerized ticketing system
for bus company officials and ticket sales personnel who operate the pilot
terminal and support the continuous operation of the computerized ticketing
system to help them accumulate their own experience in operation of the
computerized ticketing system.
3.3 Deploying the System Operations Manual

◦ Produce the Operation Manual for the central center and computer issuance,
and prepare and distribute the system, operation, maintenance, and repair
manuals so that the Indonesian Ministry of Transportation, terminal
supervisors, bus companies, etc. can perform their duties through the manual.
3.4 System Maintenance

◦ In consultation with the Indonesian Ministry of Transportation, bus companies,
and terminal supervisors, the maintenance of the system will be decided on
the maintenance area of the setup system (central center, computerized
issuance) for local IT companies in Indonesia.
- Maintenance authority should set the basic direction of the system operation
entity, but need to consult with the Indonesian Ministry of Transportation,
Terminal Supervisor, and bus company
4. Review opinions on follow-up projects
4.1 Development and Construction Supervision of Computer System Related to

Modernization Pilot Operation
▣ Supervision target and application crieria
◦ After this task, future follow-up projects will be carried out in two major areas:
"Development, Construction/Operation of Computerized Systems" for pilot
modernization of the two bus terminals selected for this task, and "Master
Plan" to improve the system and expand the operation of modernization in the
future.
◦ Subject to supervision of follow-up projects need to be promoted as

"information system supervision" on software development and system
construction as a field of development and implementation of computer
systems, and the "information system supervision standards" announced by
the Ministry of the Interior and Safety in Notice No.20-1 ('20. 1.6) shall be
applied.
▣ Supervision Propulsion Direction
◦ Supervision of the development and construction of the computer system shall

be conducted in three stages, including "request definition, design, and
termination," in accordance with Article 3, paragraph 12, of the Information
System Supervision Standards of the Ministry of Public Administration and
Security.
◉ Indonesian Bus Terminal Information System Step 3 Supervision Composition
2 Article 3 Clause 1 of the Standards for Supervision of Information Systems: The person placing an order shall have the
supervision corporation conduct a three-step supervision. However, if the project cost of the project subject to
supervision is less than 2 billion won or the project period is less than six months, the second phase of supervision
may be made. In such a case, the person placing an order shall directly check whether the task contents of the
requirements definition are reflected.
< Table 7-1 Indonesian Bus Terminal Information System Step 3 Supervision Composition >
Sortation Contents Note
◦ In accordance with Article 8 of the Supervision Standards, check

whether the tasks specified in the contract documents are properly
demand definition
reflected in the requirements definition.
phase
◦ In particular, it is usually carried out during the analysis phase to
check whether the requirements have been materialized.
◦ Check whether the output adequately reflects the task during the
design phase in accordance with Article 9 of the monitoring criteria
design phase
◦ Usually conducted during the period from the completion of the
integrated pilot to the pre-inspection.
◦ The term "supervision" means the final inspection of the execution of

task details by detailed inspection item in the closing stage in
termination phase accordance with Article 10 of the audit criteria, and the
determination of suitability and nonconformity for each detailed
inspection item;
◦ In order to improve the efficiency and safety of follow-up projects through

information system supervision, a comprehensive inspection of the
establishment and operation of the information system for the modernization
pilot operation of follow-up projects is conducted to prevent and improve
problems in advance, especially to check whether the tasks originally planned
are completed or not.
◉ Supervision Performance System

The Ministry of land,
Infrastructure and
Transport
(① Supervision Request) ↙ (⑤ Rectification Request) ↘

↗(④ Supervision Report) ↖(⑥ Completing Rectification Report)
(② Submission of
supervision-related data)
Supervisory corporation Information System company
←
(③ Conuction Supervision )
< Figure 7-2 Supervision Performance System FLOW >
→
4.2 A-type terminal expansion plan after modernization pilot operation
◦ If follow-up projects are carried out for the pilot operation terminal, and the
officials of the Indonesian Ministry of Transportation, the bus company, and
「passengers are highly satisfied with the modernized pilot operation」3, it is
necessary to establish a plan to expand it to the entire remaining type A
terminal.
◦ According to the survey, if the satisfaction level of modernized pilot operation

is high, it is necessary to establish a plan to expand it to the entire remaining
A-type terminal. For this purpose, it is necessary to establish an
『improvement of the system』to create binding force based on legal grounds
for the operation of designated departure, designated seating system, and
taxified operation routes of inter-regional buses.
◦ In addition, since it is difficult for the Korean government to continue to

provide financial resources for the expansion of Type A terminals, it is
necessary to calculate specific costs and prepare "funding measures"4 for the
operation of modernization.
◦ For your information, the "Funding Plan" requires follow-up project agencies to
establish and review measures such as "including additional budget for Type A
terminals" supported by the Indonesian government based on the specific
costs (construction and operation) or "financing loans for international and
3 It is necessary to conduct an objective measurement of the satisfaction level of the modernization pilot operation
through a survey of users, bus companies, and terminal officials by separating the "before“ modernization pilot
operation and "after" for the pilot terminal.
4 To calculate the specific cost of the entire A-type terminal, it is necessary to calculate the operating costs based on the
scale required for installation of equipment and the demand of passengers over the past three years.
domestic financial institutions" including the Asian Development Bank.
- When considering securing funds through the Asian Development Bank, it is

desirable to strengthen measures through the Transport Sector, where Korea
and Indonesia have permanent status and are classified as eligible for support
by the Asian Development Fund (ADF) based on the status of donor and
recipient countries.
◈ Asian Development Bank ◈
▪ 31 countries including South Korea, Japan, and the Philippines participated in the
establishment in August 1966 to promote economic growth and economic cooperation in
the Asia-Pacific region and support economic development in developing countries in the
region. As of 2018, a total of 67 countries, including 48 countries in the region and 19
offshore countries including the United States and Germany, participated as members.
▪ The ADB member countries are divided into 12 jurisdictions, and each jurisdiction has 12
countries representing them, and eight countries including Korea, Japan, the U.S., China,
India, Canada, Australia, and Indonesia are composed of permanent members.
▪ The main tasks of the ADB are to promote investment in regional development, adjust
policies and plans for regional development, provide and provide technologies, and
cooperate with international organizations, and support the general fund (OCR) and the
Asian Development Fund (ADF) in two ways, depending on the economic capabilities of
the member countries.
▪ For reference, the Asian Development Fund began operating in June 1974, classified as
Group A with a per capita income of less than $700, Group B with $700 to $3,000 or
more, and Group C with loans subject to support, and operated as agriculture-related
industries, energy, transportation, and telecommunications.
▪ Those eligible for loans for economic development and technical support funds are limited
to countries that have joined the ADB as underdeveloped or developing countries in Asia
and Thailand, and the loan period is 7 to 30 years, with interest rates usually applied to
Libor at a relatively low rate of less than 1 percent.
Loan on good terms (Technical grant $173 million)
◦ In order to ensure the effectiveness of the expansion of follow-up projects, for

the expansion of other A-type terminals after the completion of the ODA
project, Suwon desperately agrees on the need to expand modernization
operations based on close business consultations with the Indonesian Ministry
of Transportation during the project period, and needs to understand and

actively pursue funding measures established and proposed by the
implementation agency.
4.3 Exploring the Foundation for Korean Enterprise Entry in the process of
expanding the entire A-type terminal
▣ Entering companies in the field of bus terminals
◦ If the Indonesian Ministry of Transportation decides to expand the plan to the

entire A-type terminal after the pilot operation, it is necessary to approach it in
two ways to serve as a "priming water" for small and medium-sized companies
related to the passenger terminal in Korea.
- Since the expansion of the entire A-type terminal requires a mid- and long-
term review by the Indonesian government, it is necessary to push ahead with
the basic position of the Indonesian government before the pilot project is
completed through a separate implementation from the beginning of the follow-
up project.
◦ First, if the Indonesian government decides to expand the entire A-type

terminal before the completion of the follow-up project, the system concession
section will suspend such matters in order to expand the functions of the
center, install additional terminal computer systems, and advance into Korean
companies in support of technology.
◦ Second, if the Indonesian government does not decide to expand the entire A-
type terminal just before the completion of the follow-up project, a separate
agreement will be signed stating matters concerning technical and business
support for Korea when expanding A-type terminal in the future.
▣ Entering companies in other areas
◦ As the Indonesian government fully manages Type A terminals, it needs to

play a role in entering the relevant sector of Korea if it proposes and adopts
Terminal-oriented logistics projects, including "Company Participation" in the
"Facilities Improvement Project" based on the old age of terminal facilities, and
"Buster Terminal Fireworks."
◈ Notes on entering companies in other areas ◈
▪ Participation of construction companies: For Korean construction companies to participate
in the large-scale facility improvement of Type A terminal, it is necessary to establish a
"basic plan for recovering investment costs" through consultation with the Indonesian
Ministry of Transportation on repayment conditions, etc. for the recovery of construction
investment costs.
* Recruitment of construction companies based on this plan
▪ Terminal parcels and logistics projects: Indonesia is a country where the economy
continues to grow every year, and such economic growth involves active logistics
movement between companies, and the increase in national income inevitably leads to
the movement of parcels.
As in Korea, the Indonesian bus terminal is located in the center of the region, so it is
proposed to the Indonesian government a new type of "bus terminal parcel/logistics
business" that combines "transportation of parcels through vehicles" and "transportation of
logistics through separate trucks" by converting the bus terminal into a logistics base using
geographical features.
* Fire hydrants are expected to generate separate profits for both buses and terminals, and
logistics are expected to have net functions such as reducing budget and generating
profits by utilizing existing terminal sites without the Indonesian government building
separate logistics warehouses.
5. Cost of Modernizing Bus Terminal Project

5.1 Cost of building a Kampung Rambutan system and infrastructure
< Table 7-2 Cost of building a Kampung Rambutan system and infrastructure >
* Excluded VAT, unit: KRW
amount of money
sortation location item spec amount
required
CPU : i5-10400 (2.9Ghz)

RAM : 8GB
Computer SSD : 256GB 32 38,400,000
OS : win10pro
Size : Slim
screen size: 24”

resolution: 1920x1080
Monitor 32 9,600,000
panel: PLS
scanning rate: 75Hz
connection: USB Type

input: 106Key or higher
contact: membrane method
Keyboard 32 640,000
format: indonesian/english
compatible
option: hold function Key
ticket ticket
connection: PS/2 Interface
ticketing office
sensor: Optical sensor
Mouse 32 640,000
sensitivity: 1,000 DPI or higher
button: 3+
Printing : Thermoelectricity
Method
Ticket Printer Speed : Upto5 ips (127mm/s) 32 25,600,000
Format : Fan folder, rollabel
support
READ: Magnetic,IC EMVchip

Card reader 32 3,200,000
Speed: 2 Sec and above
size: 18cm
Ticket paper 5million 100,000,000
weight: over 180g
other cable, cable BOX, paper stand,

32 Set 3,200,000
materials consumables, etc.
maintenan all
10% Replacement and Repair - 8,150,000
ce equipments
spare goods
new ticket add ticket
10% of new ticket office reserve - 8,150,000
office office

unmanned Screen specification: Touch more
terminal
ticket Kiosk than 19" 15 142,500,000
interior
machine Components: PC, monitor, card
reader, ticket printer
mic One stand-type, one wireless 2 400,000
voice terminal speaker over 90dB voltage 10 3,000,000

broadcasting interior broadcasting Broadcast controller + distributor,
1 Set 5,200,000
equipment etc.
control device System Main Controller, etc. 1 Set

bus
electric LED
operation 48,000,000
sign electronic 2M × ５M 1
information
display board
electrical cable laying, LAN
over 1,6KM 26,600,000
construction
terminal facility
interior installation, floor, ceiling, lighting,
interior construction over 200
wall, sound construction, screen 511,000,000
acreages
construction, etc.
total 934,280,000
5.2 Costs of building a Harjamuktti systems and infrastructure
< Table 7-3 Costs of building a Harjamuktti systems and infrastructure > * Excluded VAT, unit: KRW
sortation location item spec amount amount of money

required
CPU : i5-10400 (2.9Ghz)
RAM : 8GB
Computer SSD : 256GB 6 7,200,000
OS : win10pro
Size : Slim
screen size: 24”

Monitor 6 1,800,000
resolution: 1920x1080
panel: PLS
ticket
ticket office connection: USB
scanning rate: Type
75Hz
ticketing input: 106Key or higher
contact: membrane method
Keyboard 6 120,000
format: indonesian/english
compatible
option: hold function Key
connection: PS/2 Interface

Mouse sensor: Optical sensor 6 120,000
sensitivity: 1,000 DPI or higher
button: 3+
Printing : Thermoelectricity
Method
Ticket Printer Speed : Upto5 ips (127mm/s) 6 4,800,000
Format : Fan folder, rollabel
support
Card reader READ: Magnetic,IC EMVchip 6 600,000

Speed: 2 Sec and above
size: 18cm
Ticket paper 300,000 6,000,000
weight: over 180g
other cable, cable BOX, paper stand,

6 Set 600,000
materials consumables, etc.
maintenance all equipments 10% Replacement and Repair - 1,530,000

spare
new ticket add ticket
goods 10% of new ticket office reserve - 1,530,000
office office
unmanned Screen specification: Touch more
terminal
ticket Kiosk than 19" 5 47,500,000
interior
machine Components: PC, monitor, card
reader, ticket printer
mic One stand-type, one wireless 2 400,000

voice
terminal speaker over 90dB voltage 5 1,500,000
broadcasti
interior broadcasting Broadcast controller + distributor,
ng 1 Set 3,000,000
equipment etc.
bus control device System Main Controller, etc. 1 Set

operation electric sign LED electronic 23,400,000
2M × 3M 1
information display board
electrical cable laying, LAN
over 680M 15,944,000
construction
terminal facility
interior installation, floor, ceiling, lighting,
interior construction over
wall, sound construction, screen 351,500,000
100acreages
construction, etc.
total 467,550,000
6. Establishment of Central Computing Center
6.1 Central Computing Center Hardware Costs

< Table 7-4 Central Computing Center Hardware Costs > * Excluded VAT, unit: KRW
sortation item details amount unit price sum
2.1Ghz/8C 1P, Memory 32GB, SAS

DB server 2 12,000,000 24,000,000
1.2TB*2EA, SAS 2.4TB*6EANIC
1G QP*1EA, DVD+/-RW,3Y]
APP/WEB/ 3.6G 4C 1P, Memory 32GB, SAS 1.2TB*2EA,

4 7,500,000 30,000,000
W AS NIC 1G QP*1EA, DVD+/- RW,3Y]
R440 2.1Ghz/8C 1P, Memory 64GB, SAS

1.2TB*2EA, SAS 2.4TB*6EA, Dual port 16G
backup 1 16,500,000 16,500,000
FC*1EA, NIC 1G QP*1EA, DVD+/-
server and RW,3Y]/windows 2019 std (includig 5cal)
equipment
LTO Tape Library, 2U, 24 Slot, 1Drives 1 27,000,000 27,000,000
RACK and 17inch LCD KVM SWITCH/ 1.8M USB CABLE 1 4,500,000 4,500,000
KVM / H2000*W600*D1000(40U)
middlewar middleware 1CPU 8c core, 1 copy License~ 1 62,400,000 62,400,000
e connectivity: wired LAN and USB
composite
color speed 4 ppm, black and white speed 18 3 450,000 1,350,000
machine
ppm
total 165,750,000
3-Slot Chassis, fan, nops 1
1400W AC Power Supply (Data Only)(Spare) 2

backbone
28,500,000 28,500,000
swtich
48-Port 10/100/1000 (RJ45) 1
internet Supervisor8L-E 1
data center
3-Slot Chassis fan nops 1
network
24 GigE, 2 x 1G SFP, LAN Lite
L2 switch 2 2,250,000 4,500,000
SMB SA8x5xNBDWS-C2960X-24TS-LL
interface: 8port x 1GSFP and port x
10/100/1000BASE-T
L4 switch -Power Supply provide duplexing 1 22,500,000 22,500,000
-Backplane : 56Gbps
-Throughput : 1.5Gbps
router 3GE 2NIM 1SM 4G FLASH 4G DRAMIPB 1 4,500,000 4,500,000
CPU : Intel 1.7GHz (Quad Core)- RAM :

DDR3 4G, CF Memory :4G-
HDD : 1TB- Interface : 6 Port
fire wall 1 18,000,000 18,000,000
10/100/1000BASE-T & 4 Port1000BASE-SX-
Bypass : 2-pair LAN bypass (RJ45 type)-
SinglePower
Throughput : 600Mbps
web fire
CPS/TPS :30,000/50,000 30,000,000 30,000,000
wall 1
NIC : 1GC * 8, 1GF *8
CPU : 4Core / Main Memory : 4GB / HDD :

IPsecVPN 500M / CF Memory : 8GB /NIC 1 6,000,000 6,000,000
: 10/100/1000Base-T 6Port support
total 114,000,000
mini rack 300(H)x450(D)x600(W) / LD-R300(6U) 2 160,000 320,000
24 GigE, 2 x 1G SFP, LAN Lite 2

2,250,000 4,500,000
L2 switch
for SMB SA8x5xNBDWS-C2960X-24TS-LL 2
terminal
CPU : 800MHz 2Core / Main Memory : 512MB
/ CF Memory : 8GB / NIC : 10/100/1000Base- 2 2,000,000 4,000,000
VPN
T 6Port support
total 8,820,000
overall total 288,570,000
* The warranty period for upgrading and maintaining the above-installed operating system (OS) and software
(SW) is one year
6.2 Central Computing Center Operating System and Software Costs

< Table 7-5 Central Computing Center Operating System and Software Costs > * Excluded VAT, unit: KRW
amoun
sortation item details unit price sum
t
Linux Server, Standard (Physical or

OS OS 6 1,500,000 9,000,000
Virtual Nodes) 1Year
- Lifekeeper & Datakeeper

- Support windows2008,2012,2016
- Support
duplexing
Linux(Redhat,CentOS,Suse,Oracle)
duplexing SW 1 15,200,000 15,200,000
- Realtime Block Level Replication
(for DB
- Support Shared and Mirror
server)
Configuration
- GS certified software
DBMS DBMS Oracle Database Standard Edition 2PL 2 23,400,000 46,800,000
WEB Webtob 5 Webtob 5 @Standard(4core) 1 10,500,000 10,500,000

WEB/WAS
WAS Web @Standard(4core) 1 16,500,000 16,500,000
Backup & UDP(OS backup and DATA

Backup Backup 45,000,000 45,000,000
backup) 1
total (Software) 143,000,000
* The warranty period for upgrading and maintaining the above-installed operating system (OS) and software
(SW) is one year
Labor Costs and Expenses for System Development and Project

7.
Implementantion
7.1 System Development and Staff Cost
< Table 7-6 Basic Direction of the Integrated Ticket Issuing System development and Staff Cost >
person
input(
sortation field in charge contents of work rating nel(per sum
month)
sons)
technicia
Planning and business analyst analysis of local business traffic system 1 1 10,020,000
n
system detailed
extra
design IT planner systems, service planning 1 1 8,060,000
good
Analysis of passengers, traffic volume,

(DB design and data analyst high 1 1 8,390,000
work details, etc.
table/storyboar
Platform Development and
d creation) IT PM high 1 2 9,060,000
Implementation Management
SW Standardization, Optimization
SW architect high 1 2 9,720,000
Design
data architect System and DB Design high 1 2 15,990,000
IT service Design of reservation, payment,

high 1 2 15,330,000
planner settlement, etc. for users
Survey and design of local

IT support intermed
telecommunication, facilities, 1 2 7,340,000
technician iate
environment, etc.
Designing external networks, such as

IT serivice intermed
local financial firms 1 2 15,330,000
planner late
by sector
Each unit test, interlock test, translation, technicia

IT consultant 1 4 35,030,000
etc. n
Platform Development and extra

IT PM 1 5 36,270,000
Implementation Management good
IT planner Systems,Service Planning extra 1 2 16,120,000

good
SW Standardization, Optimization
SW architect high 1 2 15,560,000
Development
data architect System and DB Development high 1 2 15,990,000
Applied SW intermed
development of ticketing program 1 6 36,710,000
Developer late
Applied SW Web publishing, online reservation intermed

1 6 36,710,000
Developer development late
Applied SW ADevelopment of Android , IOS-type intermed

1 3 36,710,000
Developer Mobile APP late
Develop and
Applied SW Development of Integrated Control
install systems high 1 6 30,590,000
Developer Program
for each
System SW Server and Operating System
section high 1 5 24,790,000
Developer Development
System SW
DB, CRM development high 1 5 24,790,000
Developer
Web Division Design & UI, UX intermed

UI/UX Developer 1 2 10,340,000
Development late
MMobile Sector Design and UI, UX ntermed

UI/UX Developer 1 2 10,340,000
Development late
Establishment and development of local

IT Support ntermed
telecommunication, equipment, etc. 1 3 11,020,000
Technician late
system
Interworking Development of External

IT Support ntermed
Networks for Local Finance and 1 3 11,020,000
Technician late
Payment Companies
IT Support Development of English/Innear ntermed

1 3 11,020,000
Technician language for each category late
Standardization of performance
IT Quality extra
inspection, quality improvement, and 1 3 24,150,000
Manager good
operation plan
SW Maintenance, Upgrade,
SW Architect high 1 12 23,340,000
Standardize
Computerized operation and

pilot operation IT System ntermed
maintenance of the integrated issuance 1 12 69,650,000
and Operator late
system
maintenance
Computerized operation and
IT System ntermed
maintenance of the integrated issuance 1 12 69,650,000
Operator late
system
Maintenance of external ticketing

IT Support ntermed
machines, operation information 1 12 45,930,000
Technician late
boards, equipment, etc.
Total Development and Operations Personnel Costs 694,700,000
Various various
Direct labor cost * 115% 798,900,000
expenses and expenses
technical fees technical fee (Labor + expense)*30% 446,060,000
total of personnel cost 1,941,660,000
- NOTE -
⦁ The field in charge of each job of the above input personnel is the announcement of the IT jobs of 28 job
systems based on NC S of the 2020 SW Technician Wage Survey in accordance with Article 27 of the
Statistics Act.
⦁ Applying the stated monthly wage unit price to the information and communication sector in the "2020
Engineering and Technology Sector's Technician's Wage Price" announced by the Korea Engineering
Association in 2020.
⦁ The stated monthly wage unit price is the unit price per day (monthly labor cost for full-time engineers (won)
+ 22 days (average number of working days))
7.2 Personnel Expenses for the Establishment of a Master Plan
< Table 7-7 Personnel Expenses for the Establishment of a Master Plan > *Excluded VAT, unit: KRW
person input(
ratin
content sortation work in charge nel(per month sum
g
sons) )
Perform
Conducting tasks for establishing a master plan
master Master Plan extra
1 8
plan task Establishme Monitoring the operation of the pilot terminal good 50,690,000
nt Task and reporting the results

Report on the results of the establishment and

operation of the pilot terminal computer system
high 1 6
31,140,000
Establish a final master plan
Terminal Operation and Regulation/Legislation

Support for Improvement Plan extra
1 5
the good 25,340,000
Establishing a plan to improve the provision of
establishmen
bus service information
t of master
Terminal Modernization Establish a Global
plan
Expansion Plan for Indonesia high 1 5
25,920,000
Establishment of Terminal Operation Plan
Support for A Survey on the Satisfaction of the
the Users/Workers at the Pilot Terminal

inter
A Survey on the Satisfaction of Intercity Bus
establishmen medi 1 6 24,130,000
Transportation in the Pilot Terminal ate
t of master
Collection and analysis of data related to the
plan
transportation system
Various various
115% direct labor cost 180,080,000
expenses expenses
and
technical technical fee 30% of (labor cost + expense) 101,400,000
fees
total of personnel costs 439,420,000
- NOTE -
⦁ Applying the stated monthly wage unit price to the construction sector in the "2020 Engineering
Technology Sector's Engineer's Labor Price" announced by the Korea Engineering Association in 2020.
⦁ The stated monthly wage unit price is the unit price per day (monthly labor cost for full-time engineers (won)
+ 22 days (average number of working days))
7.3 Direct Expenses for System Development and Master Plan Establishment
< Table 7-8 Direct Expenses for System Construction and Master Plan Establishment >
sortation item content personnel sum
Development
development
personnel related to air tickets, accommodation, food, etc 76,810,000
personnel
travel system construction
expenses
Staff responsible for air tickets, accomodations, food performance
establishing a master expenses, car rentals, etc personnel 38,340,000
plan
Local operating
indonesian Accommodation, food, car rent,
expenses and operating personnel 180,000,000
local operation communication, meeting expenses, etc.
resident expenses
Invitation Training air tickets, accommodation, food,

not more than 15
(Enhanced Capacity) conference room, car rental. Instructor 50,000,000
invitees
Primary fee, etc.
Invitation
Invitation Training air tickets, accommodation, food,
not more than 15
(Enhanced Capacity) conference room, car rent, instructor 50,000,000
invitees
Secondary fee, etc
conference room rental and supplies

- 3 domestic reports (starting,
Reporting and Room intermediate, final)
report - 4,500,000
Rental - 2 local reports (starting, final)
- 2 local briefing sessions (Terminal,
bus officials)
translation fee translation fee - 16,800,000

Report
Preparation Report in Korean (30 PART)
Print Report - 5,450,000
Handouts (start/intermediate/final)
Design and Development of

Project information system
Modernization Systems ⦁ Construction - 209,070,000
management part
Supervision
total 630,970,000
- NOTE -
⦁ The travel expenses stated above are in accordance with the Regulations for Travel Expenses of Public Officials
[Presidential Decree No. 28211, 2017.7.26].
- [Attachment 1] Applying the person to the travel expense classification table (related to Article 3), No. 2 provision B
- [Attachment 4] The application of Grade B among the overseas travel expense payment table (related to Article 16 (1))
and the classification of grades by country and city.
⦁ Domestic travel expenses ※ According to the travel expense regulations for public officials
⦁ Printing the above-mentioned report is based on the Public Procurement Service's light printing fee (2005):
12,150/page application (based on the ‘Hangul’, section 10 of the white paper)
⦁ The translation fee specified above is applied to 300 pages printed on the report and to local reporting materials
(based on 60 pages 3 times)
※ The budget incurred in implementing follow-up projects shall be adjusted in detail through consultation
with the Ministry of Land, Infrastructure and Transport if any change occurs in the project process based
on the details above
8. Schedule table and Costs by Sector about Overall Project
8.1 Overall Project Schedule table
< Table 7-9 Schedule for the establishment and operation of an integrated ticket ticketing system >
1 year 2 year 3 year
Sortation
Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4
Modernization of FieldSurveyof CandidateSites
Bus Terminal Terminal
basic service theory pilot operationterminal selection
Korean traditional
Completionofservice(design)report
private funding
First roundof invitational training/meeting
Perform basic plan of officials andexperts fromboth
countries
Definedetailedfunctions bysystem
system
Detaileddesignofsystemsforeach
design
s discipline
y Development andInstallationofTicket
OfficeTicketSystem
s
Development andInstallationof
t
UnmannedIssuingSystem
e System Development andInstallationofOnline
mc Developme ReservationSystem
o nt and ManagementSystem Development
n Installation andInstallation
Development andInstallationofVoice
s
Broadcast InformationSystem
t
Development andInstallationofBus
r OperationInformationSystem
u Facility Electrical/CommunicationCorporation
c Improveme Conveniencefacilities andmobiletraffic
t nt lightsinsidetheterminal
I Corporation
pilot CreateTerminal OperationsManual
o operation Creatingasystem operationmanual
n and pilot operationandmaintenance
maintenanc SystemTrainingandOperational
e Transfer
Demonstrationperformanceresults
Demonstration
report
performance
SecondInvitationTraining
results report
Collect pilot feedback/report results
Reflectingtheanalysis ofpilot operation

final master plan
results
establishment
Final returns andmasterplans
8.2 Overall Project Costs by Sector
< Table 7-10 Overall Project Costs by Sector > nit: KRW
sortation item sum
construction of the modernization of Kampung

934,440,000
Rambutan
terminal system establishment
construction of the modernization of
467,550,000
Harjamutti
establishment of internet data data center hardware 288,570,000
center data center software 143,000,000
Development Manpower Costs 1,941,660,000

Development and
Master Plan Workforce Costs 439,420,000
performance of duties
Direct expenses for the performance of duties 630,970,000
sub total 4,845,450,000
VAT Supply price × Value-added tax 10% 484,550,000
total 5,330,000,000

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Chapter 1

Background and progress of the project

1. Present Condition of Bus Terminal in Indonesia and Need for

1.1 Status of Major Operation of Bus Terminal in Indonesia

2. The Adoption of the Ministry of Land, Infrastructure and Transport's

2.1 The Adoption of ODA Project in 2020

2.2 Expected Effect

1. Present condition of Bus Terminal in Indonesia and Need for Improvement

1.1 Status of Major operation of Bus Terminal in Indonesia

▣ Non-regular bus service

* only guides passengers with ticket prices by destination at ticket window

Bus borading gate (1) Bus borading gate (2)

Bus schedule ticket office

▣ Ticket sales by the hand of ticket sales personnel by bus company

< Figure 1-2 Ticket counter at bus terminal in Indonesia >

▣ Bus companies' reckless use of Terminals

1.2 Raise the need for improvement of Bus Terminal in Indonesia

▣ Korea-Indonesia MOU for Transportation Cooperation

▣ Korea-Indonesia ITS Cooperation Conference

- Raise the need for efficient terminal operation/management and convenient

use of terminals for passengers

▣ Korea-Indonesia Conference on Transportation Cooperation

adoption of the ODA project＞

The Adoption of the Ministry of Land, Infrastructure and

2.1 The adoption of ODA project in 2020

◈ Characteristics of a pilot operation and master plan for modernization of bus

Project Master plan

(Modernized pilot operation) (Developing the system to expand the entire

▣ Increased convenience of inter-regional buses for Indonesian people

◦ Rapid increase of Internet usage rate of individuals and businesses, computer

- The number of Internet users in 2017 is estimated at 1432.6 million, a

◦ Mobile usage as a means of Internet access consists of 69% of smartphones,

last 10 years >

▣ Increase efficiency of inter-regional buses in Indonesia

▣ Expecting efficient operation of terminals

◦ Improving the efficiency of space utilization and enabling efficient

▣ Establishing a Systematic Transportation Policy of the Ministry of

◦ For your information, it is expected that bus companies will secure

1 Indonesia's Transport Ministry categorizes passengers using terminals by arrivals and

Task Overview and Progress

1. Background, Purpose, and Role of this Task

1.1 Background and Purpose

2. Range and Implementation Details of this Task

2.1 Range of Time and Space

2.2 Range of Content

2.3 Design Service Implementation Procedure, Methodology and

1. Background, purpose and role of this task

1.1 Background and Purpose

◦ In order to determine whether the Ministry of Land, Infrastructure and

◦ In particular, to determine the appropriateness of budgeting and execution of

◦ This task is to 「calculate the scope and scale of infrastructure construction」

◦ In addition, the government will investigate regulations such as the Indonesian

◦ For your information, the correlation between the composition of the

『Modernized pilot Operation and Master Plan Project for Modernization of

< Table 2-1 Task Progress >

This task Managemnet and

4months from the 32months from the

◈ Alternations on the Memorandum of Agreement (MOA) between Korea and Indonesia ◈

► Indonesia's Ministry of Transport has agreed to conclude MOA by requesting the