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    Quality Manag.

    Uploaded by

    Ahmed Hany
    This document discusses project quality management. It defines quality as products meeting requirements and satisfying customer needs. Quality is also defined as continuous improvement through reduced variation. The project manager is responsible for determining and delivering the required level of quality. Quality management includes planning quality, performing quality assurance to implement quality standards, and performing quality control to monitor quality. It also discusses quality management gurus like Deming and Juran and their contributions.

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    © All Rights Reserved
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    Quality Manag.

    Uploaded by

    Ahmed Hany
    26 views12 pages
    This document discusses project quality management. It defines quality as products meeting requirements and satisfying customer needs. Quality is also defined as continuous improvement through reduced variation. The project manager is responsible for determining and delivering the required level of quality. Quality management includes planning quality, performing quality assurance to implement quality standards, and performing quality control to monitor quality. It also discusses quality management gurus like Deming and Juran and their contributions.

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    (3) quality manag.

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    This document discusses project quality management. It defines quality as products meeting requirements and satisfying customer needs. Quality is also defined as continuous improvement through reduced variation. The project manager is responsible for determining and delivering the required level of quality. Quality management includes planning quality, performing quality assurance to implement quality standards, and performing quality control to monitor quality. It also discusses quality management gurus like Deming and Juran and their contributions.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    26 views12 pages

    Quality Manag.

    Uploaded by

    Ahmed Hany
    This document discusses project quality management. It defines quality as products meeting requirements and satisfying customer needs. Quality is also defined as continuous improvement through reduced variation. The project manager is responsible for determining and delivering the required level of quality. Quality management includes planning quality, performing quality assurance to implement quality standards, and performing quality control to monitor quality. It also discusses quality management gurus like Deming and Juran and their contributions.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 12

    Project Quality Management

    What’s Quality :

    •Products meet requirements

    •Products satisfy customer need


    What’s Quality :

    •Quality is Fitness to use

    •Quality is continuous
    improvements through
    reduced Variation
     Grade deals with the
    characteristics of the product
    whereas quality deals with the
    stability of the product.

    ( while failing to meet quality


    requirements is always a problem,
    low grade may not be)
     Projectmanager and project
    management team are
    responsible for determining
    and delivering the required
    level of both quality and
    grade
     Customer satisfaction
    (conformance to requirements & fitness for
    use)
     Prevention over inspection
    (Prevention is simply keeping defects from
    occurring, while inspection is about
    catching the errors that have occurred)
     Continuous improvement
    (plan-do-check-act) cycle
    Quality Management Gurus
    Kaizen DEMING, W. Edward
    continuous improvement quality is a management problem
    PDCA (Plan–Do–Check–Act)
    Top down support ( top
    management support )

    CROSBY, Philip JURAN, J. Moses


    Performance standard is “Zero Fitness for use
    defect “ Technical / Statistical focus
    Cost of quality is measured by cost Juran’s Trilogy :
    of non-conformance Quality improvement, Quality
    Quality comes from Prevention planning and Quality Control
    What I will face if I have
    Poor Quality
    1-Increased costs
    2-Low morale
    3-Low customer satisfaction
    4-Increased risk
    5-Rework
    6-Schedule delays
     Project quality management includes the
    processes that determine quality policies,
    objectives, and responsibilities through:

     Plan quality

     Perform quality assurance

     Perform quality control


    Project Management Process Groups
    Knowledge Areas Initiating Planning Executing Monitoring & Controlling Closing
    Close
    Develop project Direct and manage Monitor and control project
    Develop project charter project or
    management plan project execution work
    Project Integration Mangement phase
    perform Integrated change
    control
    Collect requirements Varify Scope
    Project Scope Management define scope Control Scope
    Create WBS
    Define activities Control schedule
    sequence Activity
    Estimate acitivity
    Project Time Management resources
    Estimate activity
    durations
    Develop schedule
    Estimate
    costs Control costs
    Project Cost Management
    Determine
    budget
    Project Quality Management Perform quality
    Plan quality assurance Perform quality control
    Develop human
    resource plan Acquire project team
    Project Human Resource Management Develop project team
    Manage project team
    Plan
    Identify stakeholders communications Distribute information Report performance
    Project Communications Management
    Manage stakeholder
    expectations Stakeholders
    Plan risk
    management Monitor and control risks
    Identify risks
    Quality Planning Quality Assurance Quality Control
    Planning Implementation Control
    Determine which Determine if the Perform the
    quality standards quality measurement measurement
    are relevant and is relevant and compare to
    how to measure the plan
    them
     Process of identifying quality
    requirements and/or standards for
    the project and product.
     Determine how to satisfy these
    standards
     Quality planning should be performed
    in parallel with other project planning
    processes.

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