Ticket
Ticket
Ticket
Passenger Guidelines
Identity card, essential travel permission letter from work and wellness medical certificate from hospital/health
centre is mandatory. Travel will not be allowed without these documents. Documents List
Mandatory Masks
Propermasks aremandatory for all the passengers. Handkerchiefs/ other cloth items are not permitted as masks.
In an effort to maintain utmost hygiene, you are requested to carry your own blankets and linens as the bus
operator will not be providing these.
Passengers are advised to refrain fromtravel if they show COVID-19 symptoms. In such an event, passengers risk de-boardings.
TRIP DETAILS
BOARDING/DROPPING
Bhinneka Shuttle Bekasi BEKASI BEBEK OCEN,jl. raya pekayon, depan pom bensin pek 08041401201
ayon, samping perumahan taman century 1, bekasi selatan tl
Dropping Point: p: 08041401201
Dropping Address Phone
TRAVELLER DETAILS
May Ling 3
Age 67 Seat
Novi 5
Age 58 Seat
inka 2
Age 33 Seat
CONTACT DETAILS
1. redBus is only a bus ticket marketplace/agent and does not operate bus services on 5. Passenger should not possess any prohibited drugs or any illegal items. Passengers
its own. It merely connects users with bus operators. are solely responsible for such possession and the consequences thereafter.
redBus' responsibilities include: 6. In case a booking confirmation e-mail and SMS gets delayed or fails because of
(1) Issuing a valid ticket/voucher (a ticket/voucher that will be accepted by the bus technical reasons or as a result of incorrect e-mail ID / phone number provided by the
operator) user, a ticket will be considered 'booked' as long as the ticket shows up on the
(2) Providing customer support and information in case of any delays / booking confirmation page of redbus
inconvenience
7. Grievances and claims related to the bus journey should be reported to redBus
redBus' responsibilities do NOT include:
support team within 10 days of your travel date.
(1) The bus operator's bus not departing / reaching on time
(2) Maintaining the quality of buses, staff behavior and punctuality. 8. In case of inter-country travel, the bus coach will wait at most 20 minutes at
(3) The bus operator canceling the service due to unavoidable reasons. immigration checkpoint. Customers are required to make sure that they have all the
(4) The baggage of the customer getting lost / stolen / damaged. documentation required for embarkation. In case you need assistance approach the
(5) The customer waiting at the wrong boarding point (please call the bus operator bus captains. If passenger is not able to complete the embarkation process within
to find out the exact boarding point if you are not a regular traveler on that particular expected time and the bus leaves, it is passenger responsibility to arrange own
bus). transport to the destination
(6) The bus operator changing the boarding point and/or using a pick-up vehicle at 9. Customers are responsible to make sure the selection on express bus/coach, traveling
the boarding point to take customers to the bus departure point. date, time and destination are correct before making payment. By making payment
(7) redBus will not be responsible for any sudden change in coaches, schedules, and booking tickets customers agree that they are the owners of the credit card or
departure date & time, arrival date & time; loss or accident incurred while taking the own the paypal account depending upon the mode of payment.
coach
10. Booking information is electronically stored in our system and is subject to conditions
2. Customers are required to present the NRIC/Passport Number/Driving License and of contract. redBus will make all possible attempts to provide 100% uninterrupted or
electronic receipt to the check-in counter at least 30 minutes before departure to error-free functions on the website and mobile apps. However, in no event shall
obtain the boarding ticket(s). Failing to do so, passengers may not be allowed to board redBus be liable to the customer for any damage, including, but not limited to, service
the bus. The company is not responsible for any loss of goods or property of the interruptions, or any other circumstances beyond our reasonable control, any lost
passengers and accident during the journey of your itinerary. profits, lost savings or other incidental, consequential, punitive, or special damages
3. Tickets once sold are non-refundable, non-cancellable and non-changeable. No arising out of the operation of or inability to operate this website or mobile apps.
refunds are allowed in case of forbidden entry in the destination country.
4. Luggage per passenger, should not exceed 20Kg. redBus is not liable for any
losses/damages to the luggage.