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    FSR Form

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    Prasoon sysmind
    1. An AMC visit was conducted for a 25-5.25 KVA 3 phase generator set at Ansal Housing & Construction Limited in Gurgaon. 2. The technician inspected oil and coolant levels, hoses, clamps, batteries and connections which were found to be okay. The engine was started and ran with all parameters in limit. 3. The scheduled AMC visit was completed successfully. The customer was delighted with the service.

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    FSR Form

    Uploaded by

    Prasoon sysmind
    90 views2 pages
    1. An AMC visit was conducted for a 25-5.25 KVA 3 phase generator set at Ansal Housing & Construction Limited in Gurgaon. 2. The technician inspected oil and coolant levels, hoses, clamps, batteries and connections which were found to be okay. The engine was started and ran with all parameters in limit. 3. The scheduled AMC visit was completed successfully. The customer was delighted with the service.

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    1. An AMC visit was conducted for a 25-5.25 KVA 3 phase generator set at Ansal Housing & Construction Limited in Gurgaon. 2. The technician inspected oil and coolant levels, hoses, clamps, batteries and connections which were found to be okay. The engine was started and ran with all parameters in limit. 3. The scheduled AMC visit was completed successfully. The customer was delighted with the service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    90 views2 pages

    FSR Form

    Uploaded by

    Prasoon sysmind
    1. An AMC visit was conducted for a 25-5.25 KVA 3 phase generator set at Ansal Housing & Construction Limited in Gurgaon. 2. The technician inspected oil and coolant levels, hoses, clamps, batteries and connections which were found to be okay. The engine was started and ran with all parameters in limit. 3. The scheduled AMC visit was completed successfully. The customer was delighted with the service.

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    Distribution Business Unit Dealership Branch : PAL SVAM POWER

    Cummins Field Service Report SOLUTIONS PRIVATE LTD


    PAL SVAM POWER SOLUTIONS Single Point Contact No.:0124-4397000
    Toll Free No :9560079437
    PRIVATE LTD
    Customer care email ID :
    spc.grg@palsvam.com
    SR Type : FSEM Sub Type :AMC Scheduled
    SRN : FSR No : FSR-SA-2966440 Date :2/11/2022
    SR-PS-GU-2223-019330
    Customer Name :ANSAL HOUSING & CONSTRUCTION Contact Person Name :AVNISH Designation : ELECTRICIAN Contact No :
    LIMITED KUMAR 9759940280
    Branch Code: Employee Id:
    Customer Address :GURGAON COMMERCIAL,, TOWN Camp Address :
    WALK, SEC-104,GURGAON,HARYANA,122001,
    eMail id 1 :prasoon.vashishtha@ansals.com eMail id 2:

    ESN : K13I106985 Gen/Equp Model : GSN : Alternator / Current 10974.00 Cumulative Hours :
    PT144E1 Equp Sr. No : Hours : 10974.00
    NA Component Hours :
    10974
    Engine Model : OEM : SUDHIR Avg. Monthly Running Hrs : Last B Check done at Hrs Date :10580.00 27/9/2022
    GENSET.DXP 25-5.25 KVA 3 POWER LIMITED Last D Check done at Hrs & Date : 7474.00 13/8/2021
    PHASE.THREE PHASE Battery repalced Hrs & Date : 7474.00 13/8/2021
    Coolant replaced Hrs & date : 9505.00 17/2/2022
    kVA Rating : 25KVA Air Cleaner element replaced Hrs and Date: 10580.00
    27/9/2022
    Global Failure Code :00 Brand and Grade of Lube Oil used:PBVCL15W40 Type of Coolant Used: EG50:50
    Battery Make: CUMMINS
    Digital Failure Code: Model:
    Battery Sr No. :

    DG Set : Controller Type : KEY Coolant Concentration Level :


    SWITCH
    Engine Performance Parameters Service Request Details
    Date
    Low idle RPM 0 Lube Oil pressure 0.00 kPa Response to Service Request Time
    (dd/mm/yy)
    High idle RPM 1534 Lube Oil pressure 5.00 Kg/Cm² Failure Date 2/11/2022 2:36 PM
    Full Load RPM 1504 Lube Oil pressure 4.30 Kg/Cm² Failure Reported on 2/11/2022 2:38 PM
    Coolant Temp 63 °C Lube Oil Temp 0 °C Customer Requested on 2/11/2022 4:06 PM
    Cranking Voltage 13 Volts Attended on 2/11/2022 4:16 PM
    Parameters for Other
    Parameters for Generator Set Diagnosis Completed on 2/11/2022 5:45 PM
    applications
    Drilling
    Voltage (AC) 415 Volts 51 hz RPM Required Material Received on 2/11/2022 5:40 PM
    Frequency Speed
    Gear
    Current (AC) amp Load kW RPM Actual Resolution Date 2/11/2022 6:05 PM
    Speed
    Ripple
    Stray Voltage(DC volts) Voltage
    (AC volts)
    Power Factor
    Purpose : GRG:ARK SEC-104 ENG.SATYA (AMC VISIT)

    Inspection/Observation and Work Done in Brief : ATTEND THE CUSTOMER SITE AS PER REQUIRED FIRSTLY VISUAL INSPECTION THEN CHECKED
    OIL AND COOLANT LEVEL COOLANT HOSES AND CLAMPS BATTERY TERMINAL AND CONNECTION OK THEN START ENGINE RUNNING OK AND ALL
    PARAMETERS WORK IN LIMIT
    Problem Resolution/Solution : AMC VISIT DONE

    Recommendation/Suggestion :

    Problem Status:Closed Responsibility (If Status is Open):


    Customer's Remarks: Customer Experience :Delighted

    Service Representative's SATYA NARAYAN Customer MR.AVNISH


    Name : Representative's
    Name:
    Cummins ID No: 1223836LAC Service Rep Signature and Date : 02/11/2022 06:08 Customer Signature and Date : 2/11/2022 06:05 PM
    PM
    Promotion ID No: 1223836

    Escalation Matrix
    Dealership: Cummins:
    *Designation Contact No. Function Designation: Contact No.
    Dy. General Manager 9810062462 Customer Support Channel Service Manager 8448720630
    Sr. General Manager 7042198375 Customer Support Area Service Manager 9650069094
    Service Head 7082422067 Customer Support Zonal Service Head 9911968325
    Head of the Dealership 9810006669 Customer Support
    I AM CUMMINS , YOU CAN DEPEND ON ME. Our Goal : Zero Engine Down

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