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  • Distribution Business Unit Cummins Field Service Report Pal Engineers

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    Prabhu Vijayakumaran
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    This field service report documents a service call to address an engine failure for a 750kVA generator set at Sudhir Power Limited. The Cummins technician inspected the generator set, performed an A check which included replacing filters and fluids, and the generator set started successfully on load after the service. The customer was satisfied with the resolution of the problem and maintenance performed on the generator set.

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    This field service report documents a service call to address an engine failure for a 750kVA generator set at Sudhir Power Limited. The Cummins technician inspected the generator set, performed an A check which included replacing filters and fluids, and the generator set started successfully on load after the service. The customer was satisfied with the resolution of the problem and maintenance performed on the generator set.

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    166 views1 page

    Distribution Business Unit Cummins Field Service Report Pal Engineers

    Uploaded by

    Prabhu Vijayakumaran
    This field service report documents a service call to address an engine failure for a 750kVA generator set at Sudhir Power Limited. The Cummins technician inspected the generator set, performed an A check which included replacing filters and fluids, and the generator set started successfully on load after the service. The customer was satisfied with the resolution of the problem and maintenance performed on the generator set.

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    © All Rights Reserved
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    of 1

    Distribution Business Unit Dealership Branch : Pal Engineers - Mohali

    Cummins Field Service Report Single Point Contact No.:0172-4035701


    Pal Engineers Toll Free No :1-800-210-2525
    Customer care email ID :
    spc.mohali@palengineers.in
    SR Type : FSEM Sub Type :Break down - Paid SRN : FSR No : FSR-SA-1381925 Date :28/11/2020
    Job SR-PE-MO-2021-005983
    Customer Name :SUDHIR POWER LIMITED(iiT Roper) Contact Person Name :MR Designation : Manager Contact No :
    Sprabhu 9877337313
    Branch Code: Employee Id:
    Customer Address :UNIT III, EPIP KARTHOLI, Camp Address :
    BARI-BRAHMANA,JAMMU,JK,181 133,India
    eMail id 1 :Prabhu@iitrpr.ac.in eMail id 2:Prabhu@iitrpr.ac.in

    ESN : 25400396 Gen/Equp Model : GSN : Alternator / Current 1149.00 Cumulative Hours :
    Stamford Equp Sr. No : Hours : 1149.00
    0 Component Hours :
    Engine Model : OEM : SUDHIR Avg. Monthly Running Hrs : Last B Check done at Hrs Date :1149.00 28/11/2020
    ENGINE.KTA-38-G2-I.890 HP POWER LIMITED 4.00 Last D Check done at Hrs & Date :
    @ 1500 RPM AS PER BS Battery repalced Hrs & Date :
    5514.GENSET / 750 KVA Coolant replaced Hrs & date :
    Air Cleaner element replaced Hrs and Date: 1149.00
    kVA Rating : 750KVA
    28/11/2020
    Global Failure Code :000 Brand and Grade of Lube Oil used:Vlc15w40ci4+ Type of Coolant Used: Premixed xb DCA2
    Battery Make: CUMMINS
    Digital Failure Code: Model:Ax1012845
    Battery Sr No. :4L70900384/4D90900151

    DG Set : DGset 750kva Controller Type : 3.3 Coolant Concentration Level :


    Engine Performance Parameters Service Request Details
    Date
    Low idle RPM 750 Lube Oil pressure 391.00 kPa Response to Service Request Time
    (dd/mm/yy)
    High idle RPM 1500 Lube Oil pressure 590.00 kPa Failure Date 28/11/2020 12:45 PM
    Full Load RPM 1500 Lube Oil pressure 0.00 kPa Failure Reported on 28/11/2020 12:47 PM
    Coolant Temp 60 °C Lube Oil Temp 40 °C Customer Requested on 28/11/2020 1:55 PM
    Cranking Voltage 17 Volts Attended on 28/11/2020 1:20 PM
    Parameters for Other
    Parameters for Generator Set Diagnosis Completed on 28/11/2020 3:45 PM
    applications
    Drilling
    Voltage (AC) 415 Volts 50 hz RPM Required Material Received on
    Frequency Speed
    Gear
    Current (AC) 0 amp Load kW RPM Actual Resolution Date 28/11/2020 3:47 PM
    Speed
    Power Factor 0.80
    Customer Complaint : SERVICE

    Inspection/Observation and Work Done in Brief : Attended the DG set at customers said job check and carried out A check found OK.replaced lub oil,lub oil
    filter ,lub oil bay pass filter, air filter,and Top up coolanet.replaced all o ring all filters.tatnes all houes climps.check fan balt tision found OK. B check work has been
    done.
    Problem Resolution/Solution : DG set starting test on lode working ok.all parameter with in liment ok.

    Recommendation/Suggestion :Advised customer dialay check oil and coolanet level.weekly check battery voltages .

    Problem Status:Closed Responsibility (If Status is Open):


    Customer's Remarks: Customer Experience :Satisfied

    Service Representative's Satnam Chanan Singh Customer MR Sprabhu


    Name : Representative's
    Name:
    Cummins ID No: Service Rep Signature and Date : 28/11/2020 03:47 Customer Signature and Date : 28/11/2020 03:47 PM
    15747626LHAC PM
    Promotion ID No: 1006226

    Escalation Matrix
    Dealership: Cummins:
    *Designation Contact No. Function Designation: Contact No.
    Service Advisor 9875927005 Customer Support Channel Service Manager 9417213729
    Sr. Manager-Services 9875927003 Customer Support Area Service Manager 9417303743
    Sr. General Manager 9875927001 Customer Support Zonal Service Head 9714007979
    H.O.D. 9810006669 Customer Support
    I AM CUMMINS , YOU CAN DEPEND ON ME. Our Goal : Zero Engine Down

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