iP2800 series

SIMPLIFIED SERVICE MANUAL

(iP2810 / iP2820 / iP2840 / iP2845 / iP2850 / iP2855 / iP2870 / iP2872 / iP2880 / iP2890 / iP2899)

QY8-13EN-000
Rev.00: December 2013

Canon Inc.

(1/13)
Revision Date Page Revised Items
00 December 26, 2013 All New edition.

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 Table of Contents
1. LIST OF ERROR DISPLAY / TROUBLESHOOTING ................................................................ 4
1-1. Operator Call Error .................................................................................................................4
1-2. Service Call Error (by Cyclic Blinking of Alarm and ON lamps) ..............................................5
2. ADJUSTMENT / SETTINGS ...................................................................................................... 6
2-1. Service Mode .........................................................................................................................6
(1) Service mode operation procedures......................................................................................... 6
(2) Service Tool operation (v4.200 or later) ................................................................................... 6
2-2. Adjustment .............................................................................................................................9
2-3. User Mode ............................................................................................................................10
3. SPECIAL NOTES ON SERVICING .......................................................................................... 11
3-1. Repair Servicing ...................................................................................................................11
3-2. Operation Panel ...................................................................................................................11
(1) One button .............................................................................................................................. 11
(2) Two lamps .............................................................................................................................. 11
3-3. Bottom Margin ......................................................................................................................12
3-4. Print Head Alignment ...........................................................................................................12
3-5. Detection of Remaining Ink Amount .....................................................................................12

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1. LIST OF ERROR DISPLAY / TROUBLESHOOTING
1-1. Operator Call Error
Errors and warnings are displayed by the following ways:
- Operator call errors are indicated by the number of blinks of the Alarm lamp.
- Messages during printing from a PC are displayed in the printer driver Status Monitor.
- Error codes are printed in the "operator call/service call error record" area in EEPROM Information
Print.
The button valid when an operator call error occurs (the iP2800 series has only one button):
- ON/Resume button: To turn the printer off and on again, to clear and recover from an error, or
to cancel print job at error occurrence.

Number of
times the Error
Error Solution
Alarm lamp code
blinks
2 times No paper [1000] Set the paper in the Rear Tray, and press the ON/Resume button.
3 times Cover opened [1203] Close the Cover.
Paper jam [1300] Remove the jammed paper (either from the paper feed slot or the
paper output slot), and press the ON/Resume button.
4 times Ink cartridge not [1687] Re-set the ink cartridge properly.
completely installed Replace the ink cartridge.
5 times Ink cartridge not installed [1401]
Ink cartridge temperature [1403]
sensor error
Non-supported ink [1485]
cartridge installed
8 times The ink absorber becomes [1700] Replace the printer (Product Exchange service).
almost full Pressing the ON/Resume button will exit the error, and enable
printing. However, when the ink absorber becomes full, no further
printing can be performed.
9 times Packing material not [1890] Open the Cover, remove the tapes and packing material from the
removed carriage, then close the Cover.
11 times Specialty paper is too [4102] Select the supported size of specialty paper and perform printing.
wide
12 times Premium Contents print [4100] Non-genuine ink cartridges are installed. Install the supported
error (Canon-genuine) ink cartridges.
13 times The remaining ink amount [1686] Replace the applicable ink cartridge. Printing with an empty ink
unknown cartridge can damage the printer.
To continue printing without replacing the ink cartridge, press the
ON/Resume button for 5 sec. or longer to disable the function to
detect the remaining ink amount. (After the operation, it is recorded
in the printer EEPROM that the function to detect the remaining ink
amount was disabled.)
14 times Wrong region code of the [1684] A non-supported ink cartridge is installed. Install the supported ink
ink cartridge cartridge.
15 times Ink cartridge hardware [1682] Re-set the ink cartridge properly. If the error is not cleared, the ink
error cartridge may be faulty. Replace the ink cartridge.
16 times No ink [1688] Replace the applicable ink cartridge. Printing with an empty ink
cartridge can damage the printer.
To continue printing without replacing the ink cartridge, press the
ON/Resume button for 5 sec. or longer to disable the function to
detect the remaining ink amount. (After the operation, it is recorded
in the printer EEPROM that the function to detect the remaining ink
amount was disabled.)

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1-2. Service Call Error (by Cyclic Blinking of Alarm and ON lamps)
Cycles of
Error
lamp Error Conditions Solution
code
blinking
2 times Carriage error [5100] An error occurred in the carriage 1) Confirm that the encoder film is clean and
encoder signal. free from grease, etc.
2) Remove foreign material, if any, from the
area where the carriage moves.
If the error still occurs after 1) and 2), replace
the printer (Product Exchange service).
3 times Line feed error [6000] An error occurred in the LF Remove foreign material, if any, from the line
encoder signal. feeding area.
If the error still occurs, replace the printer
(Product Exchange service).
6 times Internal [5400] The internal temperature is not Replace the printer (Product Exchange
temperature normal. service).
error
7 times Ink absorber [5B00] The ink absorber becomes full. Replace the printer (Product Exchange
full [5B01] service).
8 times Print head [5200] The print head temperature Replace the empty ink cartridge with the one
temperature exceeded the specified value. containing ink.
rise error If the printer continues to be If the error still occurs, replace the printer
used with an empty ink cartridge, (Product Exchange service).
this error can occur.
9 times EEPROM error [6800] A problem occurred in reading Replace the printer (Product Exchange
[6801] from or writing to the EEPROM. service).
10 times VH monitor [B200] The print head voltage is Replace the printer (Product Exchange
error [B201] abnormal. service).
At a user call on this particular error,
immediately collect the printer to replace it (DO
NOT let the user try to power off the printer and
power it on again.)
27 to 29 USB related [693#] The USB is not controlled Replace the printer (Product Exchange
times error to properly. service).
[694#]

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2. ADJUSTMENT / SETTINGS
2-1. Service Mode
(1) Service mode operation procedures
Use the Service Tool on the connected PC.
1) Start the printer in the service mode.
i. While pressing the ON/Resume button, connect the power cord of the printer.
=> The Power lamp will light in green.
ii. Immediately when the Power lamp lights in green, release the ON/Resume button.
=> Both the Power and Alarm lamps will be lit, Power in green and Alarm in orange.
iii. Within two seconds after the lamps light, press the ON/Resume button.
=> The Power lamp will light in green and the Alarm lamp will turn off.
iv. Wait for five seconds, then press and hold the ON/Resume button until the Alarm lamp starts
blinking in orange.
v. After the Alarm lamp blinks five times, release the ON/Resume button.
=> The printer is ready for the service mode operation.

Note: If the printer fails in entering the service mode, disconnect the power cord (hard-power-off), and
start the operation from step (i) above.

2) Start the Service Tool on the connected PC.

i. When a button is clicked in the Service Tool dialog box, that function is performed. During
operation of the selected function, all the Service Tool buttons are dimmed and inactive.
ii. When the operation is completed, "A function was finished." is displayed, and another function can
be selected.
iii. If a non-supported function is selected, "Error!" is displayed. Click OK in the error message dialog
box to exit the error.

(2) Service Tool operation (v4.200 or later)

Use the functions in the Main or Auto tab. In the iP2800 series, the Other tab is not used.

1) Main tab

2 3 4 5
1

6 7 8 9

10

11

12

No. Name Function Remarks

1 Test Print Service test print Set a sheet of A4 or Letter sized paper in the Rear Tray.
The Service Test Pattern will be printed.
Printed items:
- Model name
- ROM version

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No. Name Function Remarks
2 EEPROM EEPROM information print Set a sheet of A4 or Letter sized paper in the Rear Tray.
The dialog box opens for selecting the paper source.
Select Rear Tray, and click OK.
The following EEPROM information items will be printed:
- Model name
- ROM version
- Ink absorber counter value
- Print information
- Error information, etc.
3 Nozzle Check Nozzle check pattern print Set a sheet of A4 or Letter sized paper in the Rear Tray.
The dialog box opens for selecting the paper source.
Select Rear Tray, and click OK.
4 Integration Integrated inspection pattern Set a sheet of A4 or Letter sized paper in the Rear Tray.
print The dialog box opens for selecting the paper source.
Select Rear Tray, and click OK.
Printed items:
- Model name
5 Auto Cleaning Enabling / disabling of Automatic Print Head Cleaning prior to printing (after
automatic print head replacement of an ink tank or the print head).
cleaning Select this option to enable the cleaning.
6 Cleaning Print head cleaning Cleaning of both Black and Color at the same time (same
as the one in the printer driver)
7 Deep Cleaning Print head deep cleaning Deep Cleaning of both Black and Color at the same time
(same as the one in the printer driver)
8 EEPROM Save EEPROM information The EEPROM information (same as the one in EEPROM
saving Information Print) is displayed on the PC or is saved to
the PC as a text file. This function is not available in most
cases of errors.
9 Panel Check Operation panel check Not used in the iP2800 series.
10 Set Destination Destination settings Select the destination, and click Set.
ASA, AUS, BRA, CHN, CND, EMB, EUR, JPN, KOR,
LTN, TWN, USA
11 Clear Ink Counter Ink absorber counter Not used in the iP2800 series.
resetting
12 Ink Absorber Ink absorber counter setting Not used in the iP2800 series.
Counter

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2) Auto tab
The selected item(s) are performed automatically in series, and the test results are indicated.

Special notes:
- The Auto tab is to check a series of basic operation of the printer after repair, and it is not suitable
to see if a specific problem pointed out by a user is repaired.
- DO NOT use the test on this tab to confirm that the user complaints are resolved.
- The tests of Copy, ADF Copy, LAN, WLAN, Card Board, and PictBridge are not applicable to
the iP2800 series.

No. Name Function Remarks

1 Test Print Service test print Set a sheet of A4 or Letter sized paper in the Rear Tray.
The Service Test Pattern will be printed.
Printed items:
- Model name
- ROM version
2 EEPROM EEPROM information print Set a sheet of A4 or Letter sized paper in the Rear Tray.
Select Rear Tray for Parameter1.
The EEPROM information will be printed to check the
following items:
- Model name
- ROM version
- Ink absorber counter value
- Print information
- Error information, etc.
3 Copy Copy test Not used. “skip!” will be displayed when selected.
4 ADF Copy Copy test from the ADF Not used. “skip!” will be displayed when selected.
5 LAN Electric check of the wired Not used. “skip!” will be displayed when selected.
LAN board and line
connection
6 WLAN Electric check of the Not used. “skip!” will be displayed when selected.
wireless LAN board and
connection
7 Card Board Electric check of the card Not used. “skip!” will be displayed when selected.
board connection

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 No. Name Function Remarks
8 PictBridge Electric check of the Not used. “skip!” will be displayed when selected.
PictBridge board connection

How to use the Auto tab:

i. Preparation
- Set two sheets of A4 or Letter sized paper in the Rear Tray (for the test items of Test Print and
EEPROM Print).

ii. Operation
- Select the test item(s).
- Click Start. The selected test(s) will be performed. (The test time is approx. 30 seconds in total
when all the test items are selected.)
- The test result (“success”, “failure”, or “skip” for non-supported function) will be indicated on the
right side of each test item as shown below.
- Confirm that EEPROM print is performed properly.
- Click OK to finish the test.

Test results
Select the test item(s).

2-2. Adjustment
Adjustment Purpose Method Approx. time
Destination settings To set the printer destination. Service Tool, 1 min.
(EEPROM settings) Set Destination section

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2-3. User Mode
Approx.
Function Procedures Remarks
time
Nozzle check pattern Perform from the printer driver Set a sheet of plain paper (A4 or Letter) 1 min.
printing Maintenance tab. in the Rear Tray.
Print head cleaning Perform from the printer driver If there is a missing portion or white 1 min.
Maintenance tab. streaks in the Nozzle Check Pattern
printout, perform this cleaning, to unclog
the print head nozzles, and to keep the
print head conditions good.
Print head deep cleaning Perform from the printer driver If Print Head Cleaning is not effective, 1.5 min.
Maintenance tab. perform this cleaning. Since the Deep
Cleaning consumes more ink than
regular cleaning, it is recommended to
perform Deep Cleaning only when
necessary.
Manual print head Perform from the printer driver To correct the dot placement accuracy. 6 min.
alignment (See 3-4, “Print Maintenance tab. - At ink cartridge replacement
Head Alignment.”) - When the print quality is not satisfying,
etc.
Print head alignment value Perform from the printer driver To confirm the current Print Head 1 min.
printing Maintenance tab. Alignment values.

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3. SPECIAL NOTES ON SERVICING
3-1. Repair Servicing
For the iP2800 series, Product Exchange servicing should be conducted in all the regions. No service parts
are available.

3-2. Operation Panel

Power lamp
(green)

ON/Resume button Alarm lamp

(orange)

(1) One button

The iP2800 series printer has only one button (ON/Resume button), which will function according to the
printer status such as turning on and off the printer, clearing the errors, and stopping printing, as listed
below.
< In the standby mode >
- When the button is pressed, the printer will turn off.
- When the button is pressed and held, the lamp will start blinking and the printer will perform the
maintenance or the settings according to the number of blinks.
< During printing >
The printing is cancelled (stopped) and the paper is ejected.
< While the Cover is opened >
If the button is pressed and held for 0.8 seconds or longer, the printer will turn off (to prevent user
errors).
< At occurrence of an operator call error (recoverable error) >
The error is cleared.
The printer power cannot be turned off unless the error is cleared.
< At occurrence of a service call error (unrecoverable error) >
The printer is turned off.

(2) Two lamps

No LCD is furnished. Errors will be indicated by the number of blinks of the Alarm lamp.

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3-3. Bottom Margin
In the iP2800 series, borderless printing is not supported.
No printing is performed after the bottom edge of the paper is released from the LF roller.
For this reason, the bottom margin is approx. 17 mm (same as the MG2400 series and MG2500 series).

3-4. Print Head Alignment

When a print problem occurs such as when lines are broken, perform Print Head Alignment in the user
mode.

< How to perform Print Head Alignment >

In the iP2800 series, only the Manual Print Head Alignment is available.
Perform Manual Print Head Alignment in the following procedures:
i. In the Maintenance tab of the Printer Properties, select Print Head Alignment.
ii. Set three sheets of A4 or Letter sized paper in the Rear Tray, click Align Print Head, and follow the
instructions.

3-5. Detection of Remaining Ink Amount

According to the level of the ink remained, the following three types of messages will be displayed (based
on the detection of the ink amount by dot count):
- Warning 1 and 2, “Low Ink”: Ink may be used up. Although the displayed icon indicates that there is one
level of ink left, printing may become faint.
- Error, “No Ink”: Ink is completely exhausted.

Printer condition Status Monitor

Low Ink warning (1)

Printing does not stop.

Warning mark “!”

One level of ink remained

The dialog box does not pop up.

Low Ink warning (2) The same dialog box as the above automatically pops
Printing does not stop. up.
Printing may become faint after the
message is displayed.

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 Printer condition Status Monitor
No Ink error
Alarm lamp: 16 blinks
Support No. in the Status Monitor dialog box: 1688

Printing stops.
Pressing the ON/Resume button for five seconds
or longer will disable the function to detect the
remaining ink amount, and enable printing
without replacement of the applicable ink
Error mark “X”
cartridge.

The dialog box automatically pops up.

< For reference > Error: Remaining ink amount unknown

If an ink cartridge is replaced to the one that has been installed in another printer and has ever had the “No
Ink” error, the error will be displayed when printing is attempted thereafter, indicating that the ink level is
unknown. Printing stops, and the Status Monitor dialog box automatically pops up.

Printer condition Status Monitor

Ink Level Unknown error
Alarm lamp: 13 blinks
Support No. in the Status Monitor dialog box: 1686

Printing stops.
Pressing the ON/Resume button for five seconds
or longer will disable the function to detect the
remaining ink amount, and enable printing
without replacement of the applicable ink
cartridge.

The dialog box automatically pops up.

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