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    Escalation Matrix

    Uploaded by

    Sushant Kamble
    This document outlines an escalation matrix for business and HR issues. It shows that issues should first be raised with the immediate supervisor and then can be escalated up the line to the vertical delivery head, ODC head, BU head, and CPO as needed. For HR issues, the escalation path goes from the HR business partner to the business HR manager, BU HR head, and CPO. The matrix provides names for the leads in different business units and functions to contact at each escalation level.

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    Download as PDF, TXT or read online from Scribd

    Escalation Matrix

    Uploaded by

    Sushant Kamble
    161 views2 pages
    This document outlines an escalation matrix for business and HR issues. It shows that issues should first be raised with the immediate supervisor and then can be escalated up the line to the vertical delivery head, ODC head, BU head, and CPO as needed. For HR issues, the escalation path goes from the HR business partner to the business HR manager, BU HR head, and CPO. The matrix provides names for the leads in different business units and functions to contact at each escalation level.

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    Escalation Matrix

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    This document outlines an escalation matrix for business and HR issues. It shows that issues should first be raised with the immediate supervisor and then can be escalated up the line to the vertical delivery head, ODC head, BU head, and CPO as needed. For HR issues, the escalation path goes from the HR business partner to the business HR manager, BU HR head, and CPO. The matrix provides names for the leads in different business units and functions to contact at each escalation level.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    161 views2 pages

    Escalation Matrix

    Uploaded by

    Sushant Kamble
    This document outlines an escalation matrix for business and HR issues. It shows that issues should first be raised with the immediate supervisor and then can be escalated up the line to the vertical delivery head, ODC head, BU head, and CPO as needed. For HR issues, the escalation path goes from the HR business partner to the business HR manager, BU HR head, and CPO. The matrix provides names for the leads in different business units and functions to contact at each escalation level.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    Business HR

    Escalation Matrix Escalation Matrix

    Vertical Delivery Head BU HR Head

    Delivery Head

    For Further
    Escalation ODC Head Business HR Manager discussion SM
    Matrix can move to
    next level
    Skip Level Supervisor
    Issue to be
    discussed with
    Supervisor first level HR Business Partner
    Supervisor

    Staff Member
    Raises Issue/ Concern over Mail
    *For any further escalation/concern in the Business team, SM may write to BU Head
    For any further escalation/concern in the HR team, SM may write to CPO
    Vertical Vertical Delivery Head HR Head BU Head

    BFS Suvrata Acharya Nadeem Khan Gautam Samanta

    TTH Rajan Gupta Rajeev Kumar Madan Mohan

    Insurance Praveen Pachaury Nadeem Khan Anurag Chauhan

    APAC Rajan Gupta Rajeev Kumar Sanjeev Prasad

    Corporate/ Service Lines Respective Function Manager Babita Karki Respective Function Head

    NITL Ajay K Jain Babita Karki Adrian Morgan

    Incessant Nutan Pagadala Anitha Prabhakar Sanjeev Prasad

    WHISHWORKS Saravanan Tudukuchi


    Dinesh Mohan Ramakrishnan Sri Arardhi
    Srinivasan

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