Dell Command | Monitor

Version 10.5 Installation Guide

May 2021
Rev. A00
Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid
the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

© 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other
trademarks may be trademarks of their respective owners.
 Contents

Chapter 1: Introduction to Dell Command | Monitor 10.5............................................................... 4

Supported Windows operating systems.........................................................................................................................4
Downloading Dell Command | Monitor........................................................................................................................... 5

Chapter 2: System requirements for Dell Command | Monitor 10.5................................................6

Chapter 3: Prerequisites for Dell Command | Monitor 10.5............................................................ 7

Prerequisites for systems running on Windows........................................................................................................... 7
Prerequisites for systems running on Linux.................................................................................................................. 7
Prerequisites for Dell Edge Gateway systems........................................................................................................ 8

Chapter 4: Installing Dell Command | Monitor 10.5 for systems running on Windows.....................9
Installing Dell Command | Monitor using Dell Update Package................................................................................ 9
Installing Dell Command | Monitor using the MSI file............................................................................................... 10
Enabling SNMP in Dell Command | Monitor.................................................................................................................11
Installing Dell Command | Monitor in CLI or silent mode.......................................................................................... 11

Chapter 5: Installing Dell Command | Monitor 10.5 for systems running on Linux......................... 14
Installing Dell Command | Monitor using Deb Package.............................................................................................14
Installing Dell Command | Monitor using RPM package........................................................................................... 15
Installing Dell Command | Monitor on the systems running Ubuntu Core 16 using Snap package................ 16

Chapter 6: Upgrading Dell Command | Monitor 10.5 for systems running on Windows..................17
Upgrading Dell Command | Monitor using DUP..........................................................................................................17
Upgrading Dell Command | Monitor using the MSI file.............................................................................................17
Upgrading Dell Command | Monitor in CLI or silent mode.......................................................................................18

Chapter 7: Upgrading Dell Command | Monitor 10.5 for systems running on Linux....................... 19
Upgrading Dell Command | Monitor using Deb Package..........................................................................................19
Upgrading Dell Command | Monitor running Redhat Linux using an RPM package..........................................19
Upgrading Dell Command | Monitor using Snap package....................................................................................... 20

Chapter 8: Uninstalling Dell Command | Monitor 10.5 for systems running on Windows............... 21
Uninstalling Dell Command | Monitor using control panel........................................................................................21
Uninstalling Dell Command | Monitor using the MSI file.......................................................................................... 21
Uninstalling Dell Command | Monitor in CLI or silent mode.....................................................................................21

Chapter 9: Uninstalling Dell Command | Monitor 10.5 for systems running on Linux.................... 23
Uninstalling Dell Command | Monitor using Deb Package.......................................................................................23
Uninstalling Dell Command | Monitor using an RPM package................................................................................23
Uninstalling Dell Command | Monitor version 9.1 and 9.1.2 from Dell Edge Gateway 5000 or 3000
series systems running Ubuntu Core 15.04 using Snap package...................................................................... 24
Uninstalling Dell Command | Monitor from Dell Edge Gateway 3000 series systems running Ubuntu
Core 16 using Snap package.......................................................................................................................................24

Contents 3
 1
Introduction to Dell Command | Monitor 10.5
This guide provides instructions on how to install Dell Command | Monitor on Dell enterprise client systems and on Dell IoT
Gateway systems and Embedded PCs. For more information about supported systems, see Release notes available at dell.com/
support.
NOTE: Dell Command | Monitor was formerly Dell OpenManage Client Instrumentation (OMCI). After the OMCI version
8.2.1, OMCI is rebranded as Dell Command | Monitor.

Topics:
• Supported Windows operating systems
• Downloading Dell Command | Monitor

Supported Windows operating systems

● Windows 10 Redstone 1 - 14393
● Windows 10 Redstone 2 - 15063
● Windows 10 Redstone 3 - 16299
● Windows 10 Redstone 5 - 17763
● Windows 10 Redstone 6 - 18317
● Windows 10
● Windows 10 Pro
● Windows 10 19H1 - 18362
● Windows 10 19H2 - 18363
● Windows 10 20H1 - 19041
● Windows 10 IoT Enterprise LTSB 2016 (64-bit) editions
● Windows 8.1
● Windows 8.1 Professional
● Windows 8.1 Enterprise (32-bit and 64-bit)
● Windows 7
● Windows 7 Service Pack 1 (SP1) Professional
● Windows 7 Professional FES
● Windows 7 Enterprise
● Windows 7 Embedded Standard 7 Professional (WES7-P)
● Windows 7 Embedded Standard 7 Enterprise (WES7-E)
● Windows 7 Ultimate (32-bit and 64-bit)
NOTE: Windows 10 IoT Enterprise LTSB 2016 is supported only on Dell IoT Gateway systems, and for Dell Embedded
PCs.

NOTE: Windows 7 Professional FES is supported only on Dell IoT Gateway systems, and for Dell Embedded PCs.

NOTE: Embedded Standard 7 Professional (WES7-P), Embedded Standard 7 Enterprise (WES7-E) are supported only
on Dell Embedded PCs.

Supported Linux operating systems

● Red Hat Enterprise Linux (RHEL) 8.0 (64-bit)
● Red Hat Enterprise Linux (RHEL) 7.0 (64-bit)
● Ubuntu Desktop 16.04 (64-bit)
● Ubuntu Desktop 18.04 (64-bit)

4 Introduction to Dell Command | Monitor 10.5

● Ubuntu Server 18.04 (64-bit)
● Ubuntu Desktop 20.04 (64-bit)

Downloading Dell Command | Monitor

1. Go to dell.com/support.
2. Click the Support tab, and under Support by Product option, click Drivers & Downloads.
3. Enter the Service Tag or Express Service Code and click Submit.
If you do not know the service tag, then click Detect My Product and follow the instructions on the screen.
The Product Support page for your system type is displayed.
4. Click Drivers & downloads.
5. Expand the Systems Management category, and click the Download option for Dell Command | Monitor file.
6. Click Save to complete the download.

Introduction to Dell Command | Monitor 10.5 5

 2
System requirements for Dell Command |
Monitor 10.5
This section provides information about the hardware requirements of Dell Command | Monitor.

Hardware requirements
● Supported enterprise client system with SMBIOS 2.3 or later
● Supported systems that are compatible with WMI-ACPI compliant BIOS
NOTE: For more information about the hardware requirements, see Supported Platforms.

6 System requirements for Dell Command | Monitor 10.5

 3
Prerequisites for Dell Command | Monitor
10.5
Before installing Dell Command | Monitor, ensure that your system meets the following requirements.
Topics:
• Prerequisites for systems running on Windows
• Prerequisites for systems running on Linux

Prerequisites for systems running on Windows

● Systems must be compatible with a WMI-ACPI compliant BIOS. If a system does not have a WMI-ACPI compliant BIOS over
which to install Dell Command | Monitor, update the BIOS with a compatible version. For more information, see the Dell
Command | Monitor Release Notes.
● The target system is a Dell manufactured system with System Management Basic Input Output System (SMBIOS) 2.3 or
later. Otherwise, the Dell Command | Monitor installer exits without installing.
NOTE: To view the SMBIOS version of the system, choose any one of the following methods:
○ Go to Start > Run, and run the msinfo32.exe file. Check for the SMBIOS version in the System Summary page.
○ Run the following commands:

Get-CimInstance Win32_BIOS | select SMBIOSMajorVersion

Get-CimInstance Win32_BIOS | select SMBIOSMinorVersion

● The system is running a supported Windows operating system. For more information, on supported Windows operating
systems, see Supported operating systems.
● .NET Framework 4.6.1 or later is installed.
● You have administrative privileges on the client system. This means that you must be authenticated on the client system as a
user who is a member of the Administrators group, typically the Administrator.
● Microsoft Visual C++ Redistributable for Visual Studio 2019.

Prerequisites for systems running on Linux

● The system is a Dell manufactured system with System Management Basic Input Output System (SMBIOS) 2.3 or later.
NOTE: To view the SMBIOS version of the system running Ubuntu Desktop, run the following command:

dmidecode -t

● The system is running on a supported Linux operating system. For more information, on supported Linux operating systems,
see Supported operating systems.
● Open Management Infrastructure (OMI) 1.1.0-4 is installed for Ubuntu Desktop 16.04 (64-bit) or Red Hat Enterprise Linux
7.0 and later operating systems; and OMI 1.6.4-0 for Ubuntu Server/Desktop 18.04/20.04 and Red Hat Enterprise Linux 8.0.
● The HAPI client-side shared libraries are installed with the respective version.
● libxml2 should be installed.
● For the systems running Ubuntu Core 16, snap version 2.23 or later is installed.
● You have root access on the target system. This means that you must be authenticated on the target system as a user who
is a member of the root user group.

Prerequisites for Dell Command | Monitor 10.5 7

Prerequisites for Dell Edge Gateway systems
● Active Dell EDM subscription. Go to cloudclientmanager.com and click Trial and Licensing for more details on
subscriptions.
● EDM agent must be installed in order to discover the features offered by Dell Command | Monitor.
NOTE: You must install Dell Command | Monitor before installing EDM agent in order for EDM to manage the parameters
exposed by Dell Command | Monitor. If Dell Command | Monitor is installed after EDM agent, these parameters are not
displayed on the EDM server portal until the EDM agent performs a next periodic check-in, or EDM is restarted.

8 Prerequisites for Dell Command | Monitor 10.5

 4
Installing Dell Command | Monitor 10.5 for
systems running on Windows
You can install Dell Command | Monitor using one of the following methods:
● Using the Graphical User Interface, also known as the Dell Command | Monitor installation wizard
● Using Command Line Interface (CLI) for silent Installation
NOTE: The Dell Command | Monitor installation file is available as a Dell Update Package (DUP) at dell.com/support. For
more information, see Downloading Dell Command | Monitor.

NOTE: The Dell Command | Monitor installation file is available as a Dell Update Package (DUP) at dell.com/support.

User interface You can install Dell Command | Monitor using a DUP, or MSI file extracted from the DUP. The Dell
Installation Command | Monitor installation wizard allows you to install the default package or perform a custom
installation of specific components that are required for a particular environment.
Silent or CLI You can install Dell Command | Monitor using a software distribution tool such as Microsoft System
Installation Center Configuration Manager (SCCM), with no end-user interaction.
You can use the MSI file or DUP to deploy Dell Command | Monitor to client systems on a network by
using a login script or Windows system policies.

In the default installation mode, Dell Command | Monitor installs the Windows Management Instrumentation (WMI) provider,
two services, and a driver. WMI uses the Communication port (COM) as the communication interface with providers. The
services that are installed with Dell Command | Monitor provide access to the system for events and data retrieval. The
driver that is installed with Dell Command | Monitor enables secure communication with the BIOS and other low-level system
resources.
NOTE: In the custom installation mode, Dell Command | Monitor installs a Management Information Base (MIB) and an
agent if the Simple Network Management Protocol (SNMP) option is selected.

NOTE: Dell Command | Monitor does not support any type of remote access. Remote access to Dell Command | Monitor is
achieved using the remote-access protocols that are supported by WMI or SNMP.

NOTE: Input driver is installed to enable the configuration of GPIO pins using Dell Command | Monitor on Dell Embedded
Box PC 3000/5000 devices.

Topics:
• Installing Dell Command | Monitor using Dell Update Package
• Installing Dell Command | Monitor using the MSI file
• Enabling SNMP in Dell Command | Monitor
• Installing Dell Command | Monitor in CLI or silent mode

Installing Dell Command | Monitor using Dell Update

Package
Perform the following steps to install Dell Command | Monitor locally using the DUP.
1. Double-click the Dell Command | Monitor Update Package you downloaded from dell.com/support.
The User Account Control (UAC) screen is displayed.
2. Double-click the Dell Command | Monitor Update Package.
The User Account Control (UAC) screen is displayed.
3. Click Yes.

Installing Dell Command | Monitor 10.5 for systems running on Windows 9

 The Update Package screen is displayed.
4. Click Install.
The Welcome to the InstallShield Wizard for Dell Command | Monitor screen is displayed.
5. Click Next.
The License Agreement screen is displayed.
6. Read the software license agreement, select I accept the terms in the license agreement, and then click Next.
The Improvement Program Consent screen is displayed.
7. Read the Improvement Program Consent, select the appropriate option based on the preferences to participate in the
program, and then click Next.
NOTE: Improvement Program is available for DCM 10.5 x64-bit version only.

8. In the Setup Type screen, select one of the following installation types:
● Typical—Installs the Standards-based Instrumentation on to the default directory. This option is selected by default.
● Custom—Installs selected features of Dell Command | Monitor.
9. If you have selected Custom installation, in the custom setup screen, you can now select additional features that you want
to install:
● Standards-based Instrumentation—The Standards-based Instrumentation provides instrumentation available in the
root/DCIM/sysman. This namespace complies with the Distributed Management Task Force (DMTF) DASH standards.
● Enable SNMP—Enable SNMP supports Simple Network Management Protocol for client systems.
● Specify the installation directory.
10. Click Next.
The Ready to Install the Program screen is displayed. If the Setup Type is Custom, then the Custom Setup screen is
displayed, allowing you to select specific program features, and the directory in which you want to install Dell Command |
Monitor. Click Next.
11. Click Install.
The installation starts. The time taken for the installation to complete depends on the options that are selected and the
system hardware.
12. In the InstallShield Wizard Completed, click Finish.
The Dell Command | Monitor screen is displayed.
13. Click Close to complete the installation and exit the installation screen.

Installing Dell Command | Monitor using the MSI file

You can perform a local installation using the MSI. Download the Dell Command | Monitor DUP from dell.com/support to your
local directory and extract the MSI file from the DUP.
You can also get the installation file from your service provider and extract the MSI file.
The installation file contains the components for English, French, German, Italian, Spanish, Simplified Chinese, Japanese,
Chinese Hong Kong, Traditional Chinese, and Dutch languages.

NOTE: You must have Administrator privileges before running the MSI file.

1. Open Command Line Interface with administrator privileges, and browse the file location. Run Command_Monitor_x86.msi
or Command_Monitor_x64.msi file.
The Welcome to the InstallShield Wizard for Dell Command | Monitor screen is displayed.
2. Click Next.
The License Agreement screen is displayed.
3. Read the software license agreement, select I accept the terms in the license agreement, and then click Next.
4. Read the Improvement Program Consent, select the appropriate option based on the preferences to participate in the
program, and then click Next.
NOTE: Improvement Program is available for DCM 10.5 x64-bit version only.

5. In the Setup Type screen, select one of the following installation types:
● Typical—Installs the Standards-based Instrumentation on to the default directory. This option is selected by default.
● Custom—Installs selected features of Dell Command | Monitor.

10 Installing Dell Command | Monitor 10.5 for systems running on Windows

6. If you have selected Custom installation, in the custom setup screen, you can now select additional features that you want to
install:
● Standards-based Instrumentation—The Standards-based Instrumentation provides instrumentation available in the
root/DCIM/sysman. This namespace complies with the DMTF DASH standards.
● Enable SNMP—Enable SNMP supports Simple Network Management Protocol for client systems.
● Specify the installation directory.
7. Click Next.
The Ready to Install the Program screen is displayed. If the Setup Type is Custom, then the Custom Setup screen is
displayed, allowing you to select specific program features, and the directory in which you want to install Dell Command |
Monitor. Click Next.
8. Click Install.
The installation starts. The time taken for the installation to complete depends on the options that are selected and the
system hardware.
9. In the InstallShield Wizard Completed, click Finish.
The Dell Command | Monitor screen is displayed.
10. Click Close to complete the installation and exit the installation screen.

Enabling SNMP in Dell Command | Monitor

1. Double-click Dell Command | Monitor Update Package that you have downloaded from dell.com/support.
2. Double-click the Dell Command | Monitor Update Package.
The Welcome to the InstallShield Wizard for Dell Command | Monitor screen is displayed.
3. Click Yes.
The Update Package screen is displayed.
4. Click Install.
The Welcome to the InstallShield Wizard for Dell Command | Monitor screen is displayed.
5. Click Next.
6. Read the software license agreement, select I accept the terms in the license agreement, and then click Next.
7. In the Setup Type screen, click Custom, and then click Enable SNMP.
NOTE: The Standard-based instrumentation is selected by default.

8. Click Next
9. Click Install.
NOTE: To install Dell Command | Monitor with the SNMP option enabled, use the following CLI command:
<DUPNAME> /passthrough ADDLOCAL=Core,Hapi,EnableSNMP /qn.

Installing Dell Command | Monitor in CLI or silent

mode
You can perform a silent or CLI installation of Dell Command | Monitor using a DUP or MSI file.

Table 1. Commands for installation

Operation Command Example and Comments
Silent installation To install Dell Command | Monitor in silent mode using Only users with Administrator
using DUP the default settings, run the DUP file with the /S privileges can install or uninstall
option. This installs Dell Command | Monitor to the Dell Command | Monitor.
default directory and in the default supported operating
system language. For 32-bit systems, type: Systems-
Management_Application_XXXXX_WIN32_<version
number>_<revision number>.EXE /s
For 64-bit systems, type: Systems-

Installing Dell Command | Monitor 10.5 for systems running on Windows 11

Table 1. Commands for installation (continued)
Operation Command Example and Comments
Management_Application_XXXXX_WIN32_<version
number>_<revision number>.EXE /s

Silent or unattended For 32-bit systems, type: msiexec /i For 32–bit Windows, use
installation Command_Monitor_x86.msi /qn For 64-bit systems, type: <Command_Monitor_x86.ms
msiexec /i Command_Monitor_x64.msi/qn i>. For 64–bit Windows, use
<Command_Monitor_x64.ms
i>

Silent or unattended msiexec /i Command_Monitor_<x86 or x64>.msi Supported ADDLOCAL

installation ADDLOCAL=Core,Hapi /qn Parameters:
with Standard ● Core, Hapi
Namespaces ● Core, Hapi, EnableSNMP
Attended installation msiexec /i Command_Monitor_<x86 or x64>.msi To specify the installation
with supported TRANSFORMS=1036.mst language, use the command
languages line option, TRANSFORMS=
<language ID> .mst, where
<language ID> is
● 1028 — Chinese Taiwan
● 1031 — German
● 1033 — English
● 1034 — Spanish
● 1036 — French
● 1040 — Italian
● 1041 — Japanese
● 1043 — Dutch
Netherlands
● 2052 Simplified
Chinese
● 3076 — Chinese
Hongkong
If the installation language
is not specified, the installer
selects the default operating
system language, or English if
the default operating system
language is not supported.
Silent or unattended msiexec /i Command_Monitor_<x64>.msi Where <destination> is
installation to custom INSTALLDIR=<destination>/qn the custom directory. And
directory the INSTALLDIR must
be in uppercase. For
example, msiexec /i
Command_Monitor_<x86 or
x64>.msi INSTALLDIR=c:
\destination

Silent or unattended msiexec /i Command_Monitor_ <x64>.msi To specify user consent for

installation with USERTELEMETRYCONSENT=1/qn Improvement program
consent for USERTELEMETRYCONSENT
Improvement subcommand has to be used. 0 -
Program No, I don't want to participate in
the program. This is default
value in case
USERTELEMETRYCONSENT is
not passed. 1 - Yes, I want to
participate in the program. To
read more about the Customer
Experience Improvement

12 Installing Dell Command | Monitor 10.5 for systems running on Windows

Table 1. Commands for installation (continued)
Operation Command Example and Comments
Program, see https://
downloads.dell.com/manuals/all-
products/esuprt_software_int/
esuprt_software_client_systems
_mgmt/command-monitor-
v102_reference-guide2_en-
us.pdf

Installing Dell Command | Monitor 10.5 for systems running on Windows 13

 5
Installing Dell Command | Monitor 10.5 for
systems running on Linux
You can install Dell Command | Monitor on a system running Linux using one of the following methods:
● For systems running Ubuntu Desktop, see Installing Dell Command | Monitor using the Deb package.
● For systems running Red Hat Enterprise Linux (RHEL), see Installing Dell Command | Monitor using RPM package.
● For Dell Edge Gateway 5000/3000 series systems running Ubuntu Core 15.04, see Installing Dell Command | Monitor 9.1 or
9.1.2 using Snap package.
Topics:
• Installing Dell Command | Monitor using Deb Package
• Installing Dell Command | Monitor using RPM package
• Installing Dell Command | Monitor on the systems running Ubuntu Core 16 using Snap package

Installing Dell Command | Monitor using Deb Package

You can install Dell Command | Monitor in systems running Ubuntu Desktop operating system using the Deb package that is
downloaded from dell.com/support. See Downloading Dell Command | Monitor.
1. In the Linux command-line interface, run the following command to extract contents from command-monitor_<version
number>-<build number>.<architecture>.tar.gz.

tar -zxvf command_monitor-linux-<Version>-<build number>.<Ubuntu

Version>_<architecture>.tar.gz

command_monitor-linux-<version number>-<build number><Ubuntu

Version>_<architecture>.tar.gz contains the following packages that must be installed in the following order:
a. omi-1.1.0.ssl_100.x64.deb or omi-1.6.4-0.ssl_110.ulinux.x64.deb
b. srvadmin-hapi_<version number>_amd64.deb
c. command-monitor_<version number>-<build number>.<Ubuntu Version>_<architecture>.deb
2. To install Open Manage Infrastructure, run

dpkg -i omi-<version number>.ssl_<OpenSSL version>.x64.deb

NOTE: If the installation fails due to dependency problems, run the following command to install all dependent packages
from the Ubuntu repository:

apt-get -f install

NOTE: For Ubuntu 18.04/20.04 server or desktop, install omi-1.6.4-0.ssl_110.ulinux.x64.deb. .

3. To install HAPI, run

srvadmin-hapi_<version number>_amd64.deb

NOTE: If the installation fails due to dependency problems, run the following command to install all dependent packages
from the Ubuntu repository:

apt-get -f install

14 Installing Dell Command | Monitor 10.5 for systems running on Linux

4. To verify that the driver module is loaded, run

lsmod | grep dcdbas

lsmod | grep dell_smbios

NOTE: If the driver module is not available,

a. Retrieve the driver details by running

modinfo dcdbas
modinfo dell_smbios

b. Load the driver module by running

modprobe dcdbas
modprobe dell_smbios

5. To install Dell Command | Monitor, run

dpkg -i command-monitor_<version number>-<build number>.<Ubuntu

Version>_<architecture>.deb

6. To verify that the Dell Command | Monitor is installed in your system, run.

dpkg –l | grep command-monitor

If Dell Command | Monitor details are displayed, and then the installation is successful.

Installing Dell Command | Monitor using RPM package

You can install Dell Command | Monitor in systems running RHEL operating system using the .RPM package downloaded from
dell.com/support. See Downloading Dell Command | Monitor.
1. In the Linux command-line interface, run the following command to extract contents from command-monitor-<version
number>-<build number>.<RHEL Version><architecture>.tar.gz.

tar -zxvf command_monitor-<Version>-<build number>.<RHEL

Version>.<architecture>.tar.gz

command_monitor-<version number>-<build number>.<RHEL Version>.<architecture>.tar.gz

contains the following packages that must be installed in the following order as a root user:
a. omi-1.1.0.ssl_100.x64.deb or omi-1.6.4-0.ssl_110.ulinux.x64.rpm
b. srvadmin-hapi_<version number>_amd64. rpm
c. command-monitor-<version number>-<build number>.<RHEL Version>_<architecture>.rpm
2. To install OMI, run

rpm –ivh omi-<version number>.ssl_<OpenSSL version>.x64.rpm

NOTE: You must install omi-1.6.4-0.ssl_110.ulinux.x64.rpm for RHEL-8.

3. To install HAPI, run

rpm –ivh srvadmin-hapi-<version number>-3379.14516.el7.x86_64.rpm

4. To install Dell Command | Monitor, run

command-monitor-linux-<Version number>-<build number>.<RHEL

Version>_<architecture>.rpm

Installing Dell Command | Monitor 10.5 for systems running on Linux 15

5. To verify that the Dell Command | Monitor is installed in your system, run

rpm -qa | grep command-monitor-linux

If Dell Command | Monitor details are displayed, and then the installation is successful.

Installing Dell Command | Monitor on the systems

running Ubuntu Core 16 using Snap package
To install Dell Command | Monitor on systems running Ubuntu Core 16 from the Dell Canonical store using snap package:
1. Log in to the Gateway system.
The default username and password is admin
2. Run the following command:
snap install <your package name>.snap

16 Installing Dell Command | Monitor 10.5 for systems running on Linux

 6
Upgrading Dell Command | Monitor 10.5 for
systems running on Windows
You can upgrade Dell Command | Monitor on a system running Windows using one of the following methods:
● Using DUP, see Upgrading Dell Command | Monitor using DUP
● Using MSI file, see Upgrading Dell Command | Monitor using the MSI file
● Using CLI, see Upgrading Dell Command | Monitor in CLI or silent mode
NOTE: Only users with Administrator privileges can install, upgrade, or uninstall Dell Command | Monitor.

Topics:
• Upgrading Dell Command | Monitor using DUP
• Upgrading Dell Command | Monitor using the MSI file
• Upgrading Dell Command | Monitor in CLI or silent mode

Upgrading Dell Command | Monitor using DUP

To upgrade Dell Command | Monitor using DUP,
1. Double-click the downloaded Dell Command | Monitor DUP.
The User Account Control screen is displayed.
2. Click Yes.
The Update Package screen is displayed.
3. Click INSTALL.
4. Follow the instructions on the screen to complete the upgrade.
NOTE: When Dell Command | Monitor is upgraded to the latest version, the compatibility mode is installed by default.

5. Restart your computer to complete the upgrade.

Upgrading Dell Command | Monitor using the MSI file

To upgrade Dell Command | Monitor using the MSI file:
1. Double-click the MSI file.
2. Follow the instructions on the screen to upgrade the application.
To upgrade the Dell Command | Monitor by using CLI with admin privileges, then type the following command:
1. For 32-bit operating systems:

msiexec /i Command_Monitor_x86.msi REINSTALL=All REINSTALLMODE=vomus

2. For 64-bit operating systems:

msiexec /i Command_Monitor_X64.msi REINSTALL=All REINSTALLMODE=vomus

Upgrading Dell Command | Monitor 10.5 for systems running on Windows 17

Upgrading Dell Command | Monitor in CLI or silent
mode
You can upgrade from the previous version of Dell Command | Monitor using CLI without restarting the system.

Table 2. Commands used for upgrade

Operation Command
Upgrade from previous msiexec /i Command_Monitor_<x86 or x64>.msi REINSTALL=ALL
version (major upgrade) REINSTALLMODE=vmous /qn

To upgrade without reboot msiexec /i Command_Monitor_<x86 or x64>.msi REINSTALL=ALL

REINSTALLMODE=vmous REBOOT=REALLYSUPPRESS /qn

18 Upgrading Dell Command | Monitor 10.5 for systems running on Windows

 7
Upgrading Dell Command | Monitor 10.5 for
systems running on Linux
You can upgrade Dell Command | Monitor on a system running Linux using one of the following methods:
● For systems running Ubuntu Desktop operating system, see Upgrading Dell Command | Monitor using Deb package.
● For systems running Red Hat Enterprise Linux (RHEL), Upgrading Dell Command | Monitor running Redhat Linux using rpm
package
● For Dell Edge Gateway systems running Ubuntu Core operating system, see Upgrading Dell Command | Monitor version 9.1
or 9.1. 2 using Snap package.
Topics:
• Upgrading Dell Command | Monitor using Deb Package
• Upgrading Dell Command | Monitor running Redhat Linux using an RPM package
• Upgrading Dell Command | Monitor using Snap package

Upgrading Dell Command | Monitor using Deb

Package
To upgrade Dell Command | Monitor running Ubuntu Desktop using Deb package,
1. To upgrade Dell Command | Monitor, run

dpkg -i command-monitor_<version number>-<build number>.<Ubuntu

Version>_<architecture>.deb

2. To verify that the Dell Command | Monitor is installed in your system, run the following command and verify the version
number.

dpkg –l | grep command-monitor

Upgrading Dell Command | Monitor running Redhat

Linux using an RPM package
To upgradeDell Command | Monitor running Redhat Linux using an RPM package,
1. To upgrade Dell Command | Monitor, run

rpm -Uvh command-monitor-<version number>-<build number>.<RHEL

Version>_<architecture>.rpm

2. To verify that the Dell Command | Monitor is installed in your system, run the following command and verify the version
number.

rpm –qa | grep command-monitor

Upgrading Dell Command | Monitor 10.5 for systems running on Linux 19

Upgrading Dell Command | Monitor using Snap
package
To upgrade Dell Command | Monitor from a canonical store:
1. Log in to the Gateway system.
The default username and password is admin.
2. Run the following command:

snappy update dcm

20 Upgrading Dell Command | Monitor 10.5 for systems running on Linux

 8
Uninstalling Dell Command | Monitor 10.5 for
systems running on Windows
You can uninstall Dell Command | Monitor from systems running Windows using one of the following methods:
● Uninstalling Dell Command | Monitor using control panel
● Uninstalling Dell Command | Monitor using the MSI file
● Uninstalling Dell Command | Monitor in CLI or silent mode
Topics:
• Uninstalling Dell Command | Monitor using control panel
• Uninstalling Dell Command | Monitor using the MSI file
• Uninstalling Dell Command | Monitor in CLI or silent mode

Uninstalling Dell Command | Monitor using control

panel
1. Go to Start > Settings > Apps > Apps and Features.
2. Select Add/Remove Programs.
The Add/Remove Programs screen is displayed.
NOTE: On systems running Windows 7, Windows 8, and Windows 8.1 operating systems, use the Programs and
Features option to uninstall Dell Command | Monitor.

3. Double-click Dell Command | Monitor to start the uninstallation process.

4. Follow the instructions on the screen to complete the uninstallation.

Uninstalling Dell Command | Monitor using the MSI

file
1. Right-click the MSI file, and click Run as administrator.
● For 32–bit operating systems, select Command_Monitor_x86.msi
● For 64–bit operating systems, select Command_Monitor_X64.msi
2. In the Welcome to the InstallShield Wizard for Dell Command | Monitor, click Next.
3. In the Program Maintenance, select Remove and then click Next.
4. In the confirmation screen, click Yes.
5. In the InstallShield Wizard Complete screen, click Finish to complete the uninstallation and close the screen.

Uninstalling Dell Command | Monitor in CLI or silent

mode
You can uninstall Dell Command | Monitor in silent mode either using or without using the MSI file.

NOTE: Only users with Administrator privileges can install or uninstall Dell Command | Monitor.

Uninstalling Dell Command | Monitor 10.5 for systems running on Windows 21

Table 3. Commands for uninstallation
Operation Command
Remove Dell Command | msiexec /x Command_Monitor_<x86 or x64>.msi /qn
Monitor using MSI
Remove Dell Command | For 64–bit Windows operating systems, type: msiexec /x {91E79414-
Monitor using upgrade code DB41-4030-9A13-E133EE30F1D5} /qn

22 Uninstalling Dell Command | Monitor 10.5 for systems running on Windows

 9
Uninstalling Dell Command | Monitor 10.5 for
systems running on Linux
You can uninstall Dell Command | Monitor from a system running Linux using one of the following methods:
● For systems running Ubuntu Desktop, see Uninstalling Dell Command | Monitor using Deb Package
● For systems running Red Hat Enterprise Linux (RHEL), see Uninstalling Dell Command | Monitor using RPM Package
● For Dell Edge Gateway 5000/3000 series systems running Ubuntu Core 15.04, see Uninstalling Dell Command | Monitor 9.1
or 9.1.2 using Snap Package
● For Dell Edge Gateway 3000 series systems running Ubuntu Core 16, see Uninstalling Dell Command | Monitor 10.0 using
Snap Package
Topics:
• Uninstalling Dell Command | Monitor using Deb Package
• Uninstalling Dell Command | Monitor using an RPM package
• Uninstalling Dell Command | Monitor version 9.1 and 9.1.2 from Dell Edge Gateway 5000 or 3000 series systems running
Ubuntu Core 15.04 using Snap package
• Uninstalling Dell Command | Monitor from Dell Edge Gateway 3000 series systems running Ubuntu Core 16 using Snap
package

Uninstalling Dell Command | Monitor using Deb

Package
You can uninstall Dell Command | Monitor and dependent packages using Deb package.
NOTE: You must uninstall Dell Command | Monitor before uninstalling the dependent packages.

1. To uninstall Dell Command | Monitor and remove configuration files and temporary files, run

dpkg --purge command-monitor

2. To uninstall Hapi and remove configuration files as well as temporary files, run

dpkg --purge srvadmin-hapi

3. To uninstall OMI and remove configuration files as well as temporary files, run

dpkg --purge omi

4. To verify that the Dell Command | Monitor is uninstalled in your system, run

dpkg –l | grep command-monitor

If Dell Command | Monitor details are not displayed, then the uninstallation is successful.

Uninstalling Dell Command | Monitor using an RPM

package
You can uninstall Dell Command | Monitor and dependent packages using .rpm package.

Uninstalling Dell Command | Monitor 10.5 for systems running on Linux 23

 NOTE: You must uninstall Dell Command | Monitor before uninstalling the dependent packages.

1. To uninstall Dell Command | Monitor and remove configuration files and temporary files, run

rpm –e command-monitor

2. To uninstall Hapi and remove configuration files and temporary files, run

rpm –e srvadmin-hapi

3. To uninstall OMI and remove configuration files and temporary files, run

rpm –e omi

4. To verify that Dell Command | Monitor is uninstalled in your system, run

rpm -qa | grep command-monitor

Uninstalling Dell Command | Monitor version 9.1

and 9.1.2 from Dell Edge Gateway 5000 or 3000
series systems running Ubuntu Core 15.04 using Snap
package
To uninstall Dell Command | Monitor from Dell Edge Gateway 5000/3000 series systems running Ubuntu Core 15.04, run the
following command:

snappy remove dcm

NOTE: To remove all the logs and temporary files from your system, run the following command:

snappy purge dcm

Uninstalling Dell Command | Monitor from Dell Edge

Gateway 3000 series systems running Ubuntu Core 16
using Snap package
To uninstall Dell Command | Monitor from Dell Edge Gateway 3000 series systems running Ubuntu Core 16, run the following
command:

snap remove dcm

24 Uninstalling Dell Command | Monitor 10.5 for systems running on Linux