TOPIC

SRS DOCUMENT ON ONLINE APPOINTMENT BOOKING

SYSTEM FOR HEALTHCARE PROFESSIONAL.

CAP-314
D2102

NAME : Digvijay tyagi

REGISTRATION NO : 12108351

SUBMITTED TO : komal Singh gill

SUBMITTED BY : digvijay tyagi

CA-2

Roll- 35
Table of Contents

1.Introduction
1.Purpose
2.Scope
3.Definitions, Acronyms, and Abbreviations
4.References
5.Overview
2.Overall Description
1.Product Perspective
2.Product Functions
3.User Characteristics
4.General Constraints
5.Assumptions and Dependencies
3.System Features and Requirements
1.User Registration and Login
2.Appointment Booking
3.View, Modify and Cancel Appointments
4.Appointment Notifications and Reminders
5.Availability Calendar for Healthcare Professionals
6.Search and Filter Healthcare Professionals
7.Payment Gateway Integration
8.Feedback and Review System
9.Admin Panel
10.Security Features
4.Non-functional Requirements
1.Performance Requirements
2.Reliability Requirements
3.Security Requirements
4.Maintainability Requirements
5.Portability Requirements
5.System Design and Architecture
6.User Interface Design
7.Testing Requirements
8.Project Timeline
9.Budget
10.Appendices
 INTRODUCTION

This software requirement specification (SRS) document outlines the requirements

and specifications for developing an Online Appointment Booking for Healthcare
Professionals. The system would allow patients to view doctors' availability and
book appointments online saving time and effort for both patients and doctors. The
system should be easy to use, secure and accessible to both doctors and patients
through a web-based interface.
The primary goal of this is to provide a hassle-free appointment booking experience
to patients while maximizing the efficiency of the healthcare. The system would
also enable doctors to manage their appointments and patient records. The system
should also an easy-to-use interface for doctors to manage their schedules and
appointment bookings, create and manage patient records, view patient history,
and more.
This document covers the scope, goals, requirements assumptions, and constraints
of developing an online appointment booking system for healthcare professionals.
It also addresses functional and non-functional requirements, including system
security, performance, and reliability. The document provides a and structured
framework for the development of an effective and efficient online appointment
booking system for healthcare professionals.

1.1 PUPRPOSE

The purpose of the SRS document for an online appointment booking system for
healthcare professionals is provide a comprehensive understanding of the
requirements, functionalities, and features of the system. This document as a
blueprint or a roadmap to design, develop test the system ensuring it meets
customer expectations regulatory compliance.
The SRS document outlines various functional and non-functional requirements
that should be included the system such as patient registration and login,
healthcare professional registration and login, appointment scheduling, cancellation
and rescheduling, notifications/alerts, payment options, search & filter feature,
electronic records (EHRs), secure data transmission, system security, system
performance, and user experience . The SRS document also provides information
on the system architecture, data flow, use case scenarios and user interfaces, which
are essential for the development to design and develop the system according to
requirements.
 1.2 SCOPE

➢ Introduction: This section provides an overview of the system requirements,

objectives, and. It also includes a brief description of the functions and features
of the system.

➢ Functional: This section defines the functions that the system will perform. It
specifies the features that the must have to satisfy the user requirements,
including patient and healthcare professional registration, appointment
scheduling, options, notifications, and electronic health records (EHRs).

➢ Non-functional Requirements: section outlines the system's performance,

security, reliability, usability, accessibility, and maintainability. It covers aspects
like system response time, user interface design standards, and data encryption,
others.

➢ Use Cases: This section describes the various ways users will interact with the
system including scenarios for booking an appointment, managing
appointments, and accessing EHRs.

➢ Architecture: This section provides an overview of the technical design of the

system. It details the and hardware components, integration with third-party
systems, and data storage approach.

➢ Data Flow Data Model: This section outlines the data elements and data flows in
the system. It also a data model that shows the relationships between various
data elements.

➢ User Interface: This provides details of the system's user interface design,
including the layout, colors, fonts, icons and other visual elements.

➢ Quality Assurance: This section outlines the quality assurance processes and
that will be used to ensure the system meets the requirements.

➢ Acceptance Testing: This details the procedures and criteria for acceptance
testing to verify that the system is functioning as per the requirements.
 1.3 DEFINITIONS, ACRONYMS, AND ABBREVIATIONS
Definitions:

1.Online appointment booking: The process of scheduling healthcare appointments through

an platform

2.Healthcare professional: An individual who is trained and licensed to provide medical or

services.

3.Patient: An individual seeking medical or healthcare services from a healthcare

professional.

4 Schedule: A plan of the appointments and availability of a healthcare professional.

4.Telemedicine The use of digital communication technologies to provide healthcare

services.

Acronyms:

1.E: Electronic Health Record.

2.HIPAA: Health Insurance Portability and Accountability Act. 3 EMR: Electronic Medical
Record.
3.PHI: Protected Health Information.
4.H: Health Information Exchange.

Abbreviations:

1.Dr.: Doctor.
2.RN: Nurse.
3.NP: Nurse Practitioner.
4.MD: Medical Doctor5 PA: Physician Assistant.
1.4 REFRENCES

❑ An Automated Model for Booking Appointment in Health Care Sector |

IEEE Conference Publication | IEEE Xplore

❑ Web-Based Medical Appointment Systems: A Systematic Review - PMC

(nih.gov)

❑ ORS Patient Portal

 1.5 OVERVIEW

Online appointment booking for healthcare professionals is a digital solution that

allows patients to book, modify or cancel appointments with healthcare providers
through online platforms. This technology facilitates scheduling management
eliminates barriers telephone calls and manually scheduling appointments.
Online appointment booking systems provide healthcare professionals with several
benefits including automated appointment reminders, clinical notes, and payment
processing. These features help streamline administrative tasks reduce overhead
costs.
The implementation of an online appointment booking system can improve patients'
experience by them a convenient way to schedule appointments, which saves them
time and reduces waiting time. Additionally it can enhance a healthcare practice's
reputation by improving, reducing missed appointments, and increasing satisfaction.

2 OVERALL DISCRIPTION

Online appointment booking for healthcare professionals is a digital platform that

allows patients to book and manage with their healthcare provider over the
internet. It simplifies the appointment booking process and offers a efficient and
convenient system for both patients and healthcare providers.
Patients can schedule appointments, receive confirmations, and reminders through
the platform. They can also reschedule or cancel appointments while healthcare
can manage appointments, monitor their schedules, and reduce the risk of
appointment no-shows . In addition to being user-friendly, online appointment
booking can increase patient satisfaction and engagement by empowering to seek
care at their convenience. It also provides healthcare professionals an efficient way
to manage their availability optimize their time and resources, and provide better
care to the patient.
 2.1 PRODUCT PERSPECTIVE

Online appointment booking for healthcare professionals is a digital solution that

aims to simplify appointment scheduling process for patients, healthcare
professionals, and clinic staff. The system features such appointment reminders,
automatic follow-up emails, and online payment services. The solution is a web-
based that can be accessed from any device with an internet connection.

2.2 Product Functions

❖ Online Appointment Scheduling: The system allows patients to book

appointments directly from the healthcare provider's by selecting their
preferred date time.

❖ Automated Appointment Reminders: The system sends automated reminders

via email or text message to patients about their upcoming appointments,
reducing the likelihood of missed appointments rescheduling.

❖ 3 Patient Registration: The system allows the creation of a patient profile where
input their medical history, which gives healthcare professionals insight into a
patient's medical status prior to appointment.

❖ Integrated Payment Processing: The system supports online payments and

processes insurance claims, reducing lines and wait times to pay.

❖ Real-time Reporting: The system provides real-time that enables healthcare

professionals to track the number of appointments, cancellations, and no-show
patients helping to improve their practice's bottom line.

❖ Time Management Tools: The system has inbuilt tools that enable healthcare
Customization: Healthcare providers can customize their online appointment
booking system for their practice website, it easy to access and simple to use.
 2.3 USER CHARACTERISTICS

➢ Patients and healthcare professionals who are willing to use online platforms for
appointments and schedules.
➢ Patients who are tech-savvy and comfortable using digital tools managing their
healthcare needs.
➢ Healthcare professionals who have a good understanding of technology are
willing incorporate it into their practice.

2.4 GENERAL CONSTRAINTS

➢ Availability of stable internet connectivity for both and healthcare professionals

to access the online platform.
➢ Availability of appropriate hardware and software for the online appointment
booking system.
➢ Adherence to data privacy and security regulations to protect information.
➢ Assumptions:
➢ Patients have access to devices such as desktops, laptops tablets or mobile
phones to book their appointments online.
➢ Healthcare professionals are willing to provide training for themselves and their
staff to use the online platform effectively.
➢ The appointment platform is integrated with the healthcare professional's
practice management system to avoid scheduling conflicts.

2.5 DEPENDENCIES

The online platform should adhere to national and international data privacy and
security regulations to protect patient data.
➢ The platform should be user-friendly and intuitive to use, with clear instructions
and support as needed.
➢ Reliable technical support should be available to resolve any issues that arise
while using the platform.
 3 FEATURE AND REQUIREMENTS

System features

• Secure login for healthcare professionals and patients

• Availability for healthcare professionals
• Online booking and scheduling for appointments
• Automated confirmation and for patients
• Option to reschedule or cancel appointments
• Integration with electronic health for healthcare professionals
• Online payment options for patients
• Analytics and reporting functionalities healthcare professionals

System requirements

• Secure and reliable hosting

• User-friendly interface healthcare professionals and patients
• Compatibility with various web browsers and devices 4 Integration with health
records (EHR) and other healthcare systems
• Compliance with healthcare regulations and (HIPAA, GDPR)
• Robust security measures to ensure patient privacy and data
• Scalability to accommodate growing number of users and appointments
• Technical support and maintenance for uninterrupted system operations.

3.1 USER REGISTRATION AND LOGIN

Implement a secure user registration and login system that users to provide a
valid address and password to create an account. User credentials should be
stored in the database, and passwords should be encrypted.
•User login
•User profile management
•Appointment booking
•Appointment
3.2 APPOINTMENT BOOKING

Allow users to browse healthcare professionals and book appointments with them
online. Implement a user-friendly interface that lets users select professional, the
date and time of the appointment, and other relevant details.

3.3 VIEW MODIFY, AND CANCEL APPOINTMENTS

Implement a feature that allows users to view their scheduled appointments, the
details of existing appointments, and cancel appointments if necessary.
❖ Appointment viewing
❖ Appointment modification- Appointment cancellation
❖ Notification of appointment updates

3.4 APPOINTMENT NOTIFICATIONS AND REM

Send appointment notifications and via email or SMS to help users stay on top of
their scheduled appointments. Users should receive notifications when an
appointment is booked, as well as reminders prior to the.
•SMS notification for appointment reminders4. Availability Calendar for Healthcare
Professionals:
❖ Display of healthcare professionals' availability
❖ Real updates for healthcare professionals' availability
❖ Filtering of healthcare professionals based on availability

3.5 AVAILABILITY CALENDAR FOR HEALTHCARE PROFESSIONALS

Allow healthcare professionals to manage their through an calendar. This will help
prevent double bookings and ensure that appointments are scheduled at that work
for both parties.

3.6 SEARCH AND FILTER HEALTHCARE PROFESSIONALS

Provide users with a search and filter that lets them find healthcare professionals
based on factors such as location, specialization, availability. will help users find
professionals who are a good match for their needs.
❖ Search healthcare professionals by name, specialty, location, and availability
❖ Filter healthcare professionals by availability, ratings, and reviews
3.7 PAYMENT GATEWAY

Implement a secure payment gateway to allow users to pay for their

appointments online. This should include for multiple payment methods, such as
credit cards and PayPal.
❖ with payment gateways for payment processing
❖ Secure payment processing

3.8 FEEDBACK AND REVIEW SYSTEM

Provide a feedback and review system that allows users to rate and review the
services of healthcare professionals have booked appointments with. This will
help other users make more informed decisions when choosing a healthcare.
System for users to leave feedback and reviews for healthcare professionals
❖ Display of healthcare professionals' ratings and reviews

3.9 ADMIN PANEL

Develop an admin panel that allows administrators to manage the platform, view
data, and perform other necessary tasks. This will help ensure the platform runs
smoothly and that have the best possible experience.
❖ Dashboard for monitoring and managing appointments
❖ and healthcare professional management
❖ Payment and transaction management

3.10 Security Features

Implement security features such as SSL encryption,-factor authentication, and

firewalls to protect user data from unauthorized access, attacks, and other. This
will help prevent data breaches and protect user privacy.

❖ Secure data transfer

❖ SSL for secure data transfer
❖ Two-factor authentication for healthcare professionals
❖ Authentication and authorization of healthcare professionals
 4.1 PERFORMANCE REQUIREMENTS

1. The system should load pages and book appointments within a maximum
response time of 3 seconds.
2. The system should be able to handle a minimum of 1000 concurrent users
without any performance issues or downtime.
3. The system should be able to handle peak loads of up to 5000 concurrent users.
4. The system should have a scalable infrastructure that can handle an increase in
user traffic.

4.2 RELIABILITY REQUIREMENTS

1. The system should be available 24/7 without any unplanned downtime, except
for scheduled maintenance.
2. The system should have a disaster recovery plan in case of unexpected system
failures.
3. The system should have a backup plan to ensure that data is not lost in case of
system failures.
4. The system should be able to recover data in case of data corruption.

4.3 SECURITY REQUIREMENTS

1. The system should ensure the confidentiality, integrity, and availability of

patient data and should comply with HIPAA regulations.
2. The system should use encryption to protect sensitive information, such as
patient records and personal information.
3. The system should have a secure login system for healthcare professionals and
patients, and access to patient data should be restricted to authorized users
only.
4. The system should have a firewall and intrusion detection system to prevent
unauthorized access and attacks.

4.4 MAINTAINABILITY REQUIREMENTS

1. The system should be easy to maintain and upgrade, and upgrades or updates
should not disrupt the user experience.
2. The system should have clear documentation and training materials for
healthcare professionals and patients.
3. The system should have a backup system to ensure that data is not
lost in case of system upgrades or updates.

4.5 PORTABILITY REQUIREMENTS

1. The system should be accessible on different devices and

screen sizes, including desktops, laptops, tablets, and
smartphones.
2. The system should be compatible with different web
browsers, including Google Chrome, Mozilla Firefox, Safari,
and Microsoft Edge.
3. The system should have a mobile app that is compatible with
iOS and Android devices.

5.SYSTEM DESIGN AND ARCHITECTURE

1.User Interface Layer:

1. The user interface layer is responsible for providing a user-
friendly interface for healthcare professionals and patients to
interact with the system.
2. The user interface layer consists of web and mobile
applications that allow users to view their appointments,
search for healthcare professionals, and book appointments.
2.Application Layer:
1. The application layer handles the business logic of the system,
including appointment scheduling, patient records
management, and healthcare professional profile
management.
2. The application layer consists of microservices that handle
specific functions of the system, such as appointment booking,
patient records management, and healthcare professional
profile management.
3.Data Access Layer:
1. The data access layer is responsible for managing the data of the
system, including patient records, healthcare professional profiles, and
appointment schedules.
2. The data access layer consists of a database management system that
stores and manages the data of the system.
4.Security Layer:
1. The security layer is responsible for ensuring the security of the
system, including data protection, access control, and authentication.
2. The security layer consists of security services that manage user
authentication, access control, and data encryption.
5.Integration Layer:
1. The integration layer is responsible for integrating the system with
other systems, such as electronic health records systems, payment
gateways, and insurance providers.
2. The integration layer consists of application programming interfaces
(APIs) that allow the system to communicate with external systems.
6.Infrastructure Layer:
1. The infrastructure layer is responsible for managing the hardware and
software components of the system, including servers, networks, and
operating systems.
2. The infrastructure layer consists of a cloud-based infrastructure that
provides scalability, availability, and security for the system.
 6.User interface and design

1.Login and Registration:

1. The login and registration pages should be simple and intuitive, with
clear instructions for healthcare professionals and patients to create
accounts or log in.
2. The login and registration pages should include options for healthcare
professionals to create a profile, including their name, specialty,
location, and availability.
3. The registration page should also include options for patients to enter
their personal information, including their name, date of birth, gender,
and contact information.
2.Search and Browse:

1. The search and browse pages should allow patients to search for
healthcare professionals based on their specialty, location, availability,
and ratings.
2. The search and browse pages should display a list of healthcare
professionals that match the search criteria, with options to filter the
results by location, rating, and availability.
3. The search and browse pages should also include a map view that
displays the locations of healthcare professionals on a map.
3.Appointment Booking:

1. The appointment booking pages should allow patients to select a

healthcare professional, view their availability, and book an
appointment at a convenient time.
2. The appointment booking pages should include a calendar view that
displays the healthcare professional's availability and allows patients to
select a convenient time slot.
3. The appointment booking pages should also allow patients to enter
their reason for the appointment and any additional information that
the healthcare professional should be aware of.
4.Appointment Management:

1. The appointment management pages should allow healthcare

professionals to manage their appointments, view patient information,
and reschedule or cancel appointments.
2. The appointment management pages should display a list of upcoming
appointments, with options to view patient information and update the
appointment status.
3. The appointment management pages should also include options to
reschedule or cancel appointments and send notifications to patients.

5.Profile Management:

1. The profile management pages should allow healthcare professionals to

update their profile information, including their name, specialty,
location, availability, and contact information.
2. The profile management pages should also allow healthcare
professionals to manage their appointment schedules, view patient
information, and receive notifications.

6.Notifications and Reminders:

1. The system should provide notifications and reminders to patients and

healthcare professionals to confirm appointments, reschedule or cancel
appointments, and send follow-up messages after appointments.
2. The notifications and reminders should be sent via email, text message,
or push notification, depending on the user's preferences.

7.Design and Layout:

1. The design and layout of the user interface should be consistent across
all pages, with a clean and modern design that is easy to navigate.
2. The user interface should be optimized for both desktop and mobile
devices, with responsive design that adjusts to different screen sizes.
3. The user interface should include clear and concise instructions, with
visual cues to guide users through the booking and appointment
management process.
 7.TESTING AND REQUIREMENT
1.Functional Requirements:
1. The system should allow healthcare professionals to create a profile, manage
their appointments, and view patient information.
2. The system should allow patients to search for healthcare professionals, book
appointments, and receive notifications and reminders.
3. The system should provide options for patients to enter their personal
information, including their name, date of birth, gender, and contact
information.
4. The system should allow healthcare professionals to update their profile
information, including their name, specialty, location, availability, and contact
information.
5. The system should allow patients to enter their reason for the appointment
and any additional information that the healthcare professional should be
aware of.
6. The system should provide notifications and reminders to patients and
healthcare professionals to confirm appointments, reschedule or cancel
appointments, and send follow-up messages after appointments.
2.Non-Functional Requirements:
1. Performance Requirements: The system should be able to handle a large
number of concurrent users and should have a fast response time.
2. Reliability Requirements: The system should be available 24/7 and should
have a backup system in case of failure.
3. Security Requirements: The system should have robust security measures in
place to protect patient information and prevent unauthorized access.
4. Maintainability Requirements: The system should be easy to maintain and
update, with minimal downtime.
5. Portability Requirements: The system should be compatible with different
devices and browsers.
3.Testing:
1. Functional Testing: Testing the system's ability to perform its intended
functions, such as allowing patients to book appointments and healthcare
professionals to manage appointments.
2. Performance Testing: Testing the system's ability to handle a large number of
concurrent users and response time.
3. Security Testing: Testing the system's security measures to ensure patient
information is protected and unauthorized access is prevented.
4. Usability Testing: Testing the system's user interface to ensure it is intuitive
and easy to use.
5. Compatibility Testing: Testing the system's compatibility with different devices
and browsers.
 8.PROJECT TIMELINE

1.Requirements Gathering and Analysis (1-2 weeks)

1. Gather requirements from stakeholders, including healthcare

professionals, patients, and administrators.
2. Analyze the requirements and create a detailed SRS document.

2.System Design and Architecture (2-3 weeks)

1. Define the system architecture, including the database schema,
application layers, and user interface.
2. Develop wireframes and mockups of the user interface.
3. Create a detailed technical design document.

3.Development and Testing (6-8 weeks)

1. Develop the application, following the technical design document.
2. Test the application thoroughly, including functional, performance,
security, usability, and compatibility testing.
3. Fix any bugs or issues that are identified during testing.

4.Deployment and User Acceptance Testing (1-2 weeks)

1. Deploy the application to a test environment.
2. Conduct user acceptance testing with a group of healthcare
professionals and patients to ensure the application meets their
needs.
3. Make any necessary changes based on feedback.

5.Production Deployment and Maintenance (Ongoing)

1. Deploy the application to the production environment.
2. Monitor the system for issues and address them promptly.
3. Provide ongoing maintenance and support to ensure the system
continues to meet the needs of healthcare professionals and
patients.
 9.BUDGET

1.Development Costs: This includes the cost of developing the application,

which can include salaries for developers, project managers, and testers, as
well as hardware and software costs.

2.Hosting Costs: This includes the cost of hosting the application on a cloud
platform, which can include costs for computing resources, storage, and
bandwidth.

3.Maintenance and Support Costs: This includes ongoing maintenance and

support costs, such as bug fixes, updates, and customer support.

4.Marketing and Promotion Costs: This includes the cost of marketing and
promoting the application to healthcare professionals and patients, which
can include costs for advertising, content marketing, and social media
promotion.

5.Integration Costs: This includes the cost of integrating the application

with other systems, such as electronic health records, payment gateways,
and messaging platforms.

Based on the above factors, a rough estimate for the budget of an online
booking healthcare appointment system for professionals can range from
$50,000 to $200,000, depending on the complexity of the project and the
desired features and functionalities. It's important to have a detailed
project plan and budget in place to ensure the project is completed within
budget and on time.
 10.APPENDICES

An SRS (Software Requirements Specification) document is a formal document that

describes the functional and non-functional requirements of a software system.
Here are some possible appendices that could be included in an SRS document for
an online booking healthcare appointment system:

1.Glossary: This appendix provides a list of definitions of technical terms and

acronyms used in the SRS document. It can help to clarify any confusion or
ambiguity in the document.

2.Use Cases: This appendix presents a list of use cases that describe the
interactions between the users of the system and the system itself. Use cases
provide a detailed description of how a user can achieve a particular goal using the
system. Use cases can help to ensure that the requirements are complete and
correct.

3.User Interface Design: This appendix presents a set of mockups or wireframes

that describe the visual layout and design of the user interface. The design should
be intuitive, user-friendly, and accessible. The user interface should be designed to
accommodate users of different skill levels and abilities.

4.Data Model: This appendix describes the data model used in the system. The data
model describes the structure and relationships of the data entities used in the
system. The data model should be designed to support the functionality of the
system and to optimize performance and scalability.

5.System Architecture: This appendix describes the system architecture used in the
system. The system architecture describes the components and modules of the
system and their relationships. The system architecture should be designed to
support the functionality of the system and to optimize performance and scalability.

6.System Requirements Traceability Matrix: This appendix provides a table that

maps each requirement in the SRS document to a design element or test case. The
requirements traceability matrix ensures that all requirements are properly
implemented and tested.
7.Test Cases:
This appendix presents a set of test cases that describe how the system will be
tested to ensure that it meets the requirements specified in the SRS document.
The test cases should cover all possible scenarios and use cases.

8.User Manuals:
This appendix provides user manuals that describe how to use the system. The
user manuals should be clear, concise, and easy to follow. The user manuals should
be designed to accommodate users of different skill levels and abilities.

9.Legal and Regulatory Requirements:

This appendix describes any legal or regulatory requirements that the system must
comply with. This may include requirements related to data privacy, security, or
accessibility.

10.Implementation Plan:
This appendix describes the plan for implementing the system. The
implementation plan should include a timeline, resource allocation, and risk
management strategy. The implementation plan should be designed to ensure that
the system is delivered on time, within budget, and with the required quality.